[Q] S-Health crashes when opening the HR monitor - Galaxy S 5 Q&A, Help & Troubleshooting

Hi,
I have a S5 (G900F) and I have never been able to use the heart rate sensor. S-Health app crashes every time I try to open it.
I updated to ANG9 but the issue is still there. Anyone with the same problem?
I have tried to find clues in the Logcat but there are no logs from s-health there.... :crying:

Use a build.prop editor and change "ro.securestorage.support" from true to false and then clear the cache in S Health and it will work.

Do I need to be root for that? I tried but the setting goes back to true... Thanks for the help!

Yeah you need root... But that usually only happens when you install Xposed so I assumed you already had root.
If not just go into application manager and clear cache and uninstall updates.

Did you tried the stress option? Does it works?
Inviato dal mio SM-G900F utilizzando Tapatalk

I did already the unistalling of updates with no luck...
Opening the stress crashes the app the same way

Your problem could be due to any number of reasons or conflicts. To narrow down the possibilities, backup anything that is important to you, then temporarily revert to full stock e.g. the oldest, full firmware version, followed by a factory data reset. Confirm that it works as it should barring an unlikely hardware issue.
Then install you primary apps, one by one until you presumably run into a conflict.
.

That I have already thought about. But I will try to avoid as it is very time consuming to reset and reinstall everything.
I was thinking to try to debug first. But I find kind of strange that an app crashes and there are no errors in logcat...

kulaki0 said:
That I have already thought about. But I will try to avoid as it is very time consuming to reset and reinstall everything.
Click to expand...
Click to collapse
It's also very time consuming to try and assist people who don't explicitly state their intent at the outset. There are dozens of threads that detail how to troubleshoot or reinstall shealth as a search would have revealed. It's good practice to take advantage of the wealth of information in existing threads prior to posting a query.
Why not just restore your last backup to resolve the shealth issue? That way you wouldn't need to restore 99% of your apps. Also you didn't post your logcat, build.prop, a detailed description of what changes you have made, a list of installed apps or anything else about your configuration that would aid troubleshooting.
.

Don't take me wrong, I really appreciate your help. I didn't mean to offend and I apologize if I did.
I did search and found several threads about s-health issues but they were all in custom roms or rooted phones. I am on stock rom without root. The app never worked so there is no restoring I could do. I have installed mostly regular apps (facebook, Skype, messenger, whatsapp, ebay, tradera, Amazon, momondo, booking.com) plus the Sony Smartband and Lifelog. I did install some of the apps before I tried the heart rate monitor for the first time (at least the Sony ones) because it asked to create a Samsung account and I didn't do that immediately.

I was looking at geting a dump of the logcat but seems I need root access the logcat viewer app only shows logs of itself (that explains I don't see the s-health crash info)
A similar issue with the build.prop although the app can read it I don't manage to access the file.
It looks like I really have to do the reset anyways

Resolved by a factory reset. I have installed all the apps one by one but the HR still works.
The only difference is that this time I set up the Samsung account from the beginning and tested the HR before installing anything

I have same problem with HR monitor

Mine stopped working again. So there is some app update or other app that is messing things

Yeah since the update my pedometer and heart rate monitor don't work

Related

Help! My Locations app has disappeared!

Hi guys,
I just recently bought a HTC Desire HD and have been enjoying it very much.... I have rooted and S-off, but have yet to install recovery clockwork ....
That aside, yesterday I started moving some stock app files to a folder on the sd card (so I can remove it from my phone, plus back it up just in case) with root explorer (r/w mounted), I didn't move the HtcLocationService.apk. All went ok...
But just this morning I noticed my locations icon on my phone's interface has turned into the green android image...meaning the program is gone! It cannot be found in my programs at all.
I have tried to do the "reinstall locations" in the settings, but it says "unable to find an activity to handle this action", and I've tried to go straight to the HtcLocationService.apk to install it (not even sure if it is the right application) and it says "application not installed".
I am really stumped, and would like Locations back on my DHD!!
Any help will be appreciated!
Thanks in advance
What stock apps did you uninstall? Some apps are bound to eachother. Locations is probably bound to navigation or footprints or maybe another app. So if you uninstalled that, that could be the cause.
If it's really gone, then probably the only way to reinstall it is installing the stock ROM again (or a custom one). You probably can't install it again because locations needs some other stock app (if my hypothesis are right).
I took out stuff like friendstream, Plurk, Twitter, FieldTest, Flickr, HTC_IME, EasyCard, Laputa, KKBOX, plus phone provider apps (since I'm with TaiwanMobile, myfone) so TWM_City/Market/Movie/Music etc....
I've since moved the files back into system>apps, but it hasn't changed anything....is there any possibility I could get Locations back???
I can't think of an idea to reinstall Locations that easy. You can just install the official ROM again. You don't even have to be rooted then.
Have a look at this thread. If you deleted .apk files of the 2 lowest lists, then you could try to reinstall them first. Otherwise I don't know. maybe someone else.
I would have reinstalled the official ROM again. Just to make sure everything works correctly again. (and then start over removing apps :') ).
But maybe someone else knows a better solution
Thanks for you quick reply!
Can you point me to a thread that would explain the process of installing an official rom (where i would download the rom, etc)? Plus is there a way I can back up all my games, apps and settings, so I don't have to reinstall every app and game again?
would a Factory reset help? Sorry for all the questions, but I'm hoping I get this resolved
First of all: I found this thead for installing system .apk's. Maybe that can help. But it seems pretty comlicated .
http://forum.xda-developers.com/showthread.php?t=695701
A factory reset should restore everything, (ofcourse I was tthinking to complicated :') ).
All apps you installed from the market will be reinstalled if you login with you google account again. It can take a while. It also remembers wich apps you bought. It won't however save any data (like saves for games).
For other apps (and all apps if you want to backup the data), you could download titanium backup (also available in the market). Keep in mind though that for restoring any backups made with this app, you need root acces again.
The facotry reset will remove your personal data. Only your sdcard and simcard will keep their info.
I hope all is clear what I told . So no ROM download needed. :')
Let us know if it has worked
Hey again,
I just factory reset my phone, using settings. Locations has not been restored , also some gadgets was not working (may be the widgets I have removed before). The front page weather animation is gone! Only the time left...(how would I get that back?)
Any other suggestions will be appreciated!
go to locations in settings... u will find a tab "reinstall locaton" make sure u r on wifi...and it will install it back...it happnd with me and got it back instantly

Foreground apps crash with no errors

Hello
I have this problem. whenever I open play store and apply updates or install new apps, the play store crashes and the updates are interrupted until I re-open it and resume the update manually. This doesn't seem to happen when the updates are done in the background automatically without opening the store first. I have already tried uninstalling, deleting cache and data, reboot etc. but the problem persists.
I have the Samsung Galaxy note 3 SM-N9005 LTE version with rooted kitkat 4.4.2
paolo200 said:
Hello
I have this problem. whenever I open play store and apply updates or install new apps, the play store crashes and the updates are interrupted until I re-open it and resume the update manually. This doesn't seem to happen when the updates are done in the background automatically without opening the store first. I have already tried uninstalling, deleting cache and data, reboot etc. but the problem persists.
I have the Samsung Galaxy note 3 SM-N9005 LTE version with rooted kitkat 4.4.2
Click to expand...
Click to collapse
Hi, did you by any chance even tried going into the recovery and clearing the cache from there?
andreipaval said:
Hi, did you by any chance even tried going into the recovery and clearing the cache from there?
Click to expand...
Click to collapse
Yes I did, both cache and dalvik
I see that very few people have this very annoying issue
I just don't want to resort to factory reset. I mean I know it will probably fix it but I just don't feel like setting my phone up again from the start which is time consuming, besides, what would be the purpose of this wonderful community if all problems were solved by wiping up one's phone.
I was wondering if the cause could be some poor memory management or bad cleaning/anti-virus apps interfering with the memory management I mean I am a complete noob in terms of android management but I assume when there are multiple apps being downloaded/updated at the same time it must consume a great deal of resources but for an app to crash without even the popup message that says "....has stopped" I have never seen before
paolo200 said:
I see that very few people have this very annoying issue
I just don't want to resort to factory reset. I mean I know it will probably fix it but I just don't feel like setting my phone up again from the start which is time consuming, besides, what would be the purpose of this wonderful community if all problems were solved by wiping up one's phone.
I was wondering if the cause could be some poor memory management or bad cleaning/anti-virus apps interfering with the memory management I mean I am a complete noob in terms of android management but I assume when there are multiple apps being downloaded/updated at the same time it must consume a great deal of resources but for an app to crash without even the popup message that says "....has stopped" I have never seen before
Click to expand...
Click to collapse
Maybe you try to get a appstore.apk, delete your's wipe Cache and then install the apk.
I would also recommend data wipe though cause with backup (I use titanium) it'll be less time consuming than everything else. Just backup user data and you won't have to set it up again. The thing is it's not guaranteed that the problem lies within playstore and since we don't have your phone in our hands it is nearly impossible to point you to the exact fix.
4aces said:
Maybe you try to get a appstore.apk, delete your's wipe Cache and then install the apk.
I would also recommend data wipe though cause with backup (I use titanium) it'll be less time consuming than everything else. Just backup user data and you won't have to set it up again. The thing is it's not guaranteed that the problem lies within playstore and since we don't have your phone in our hands it is nearly impossible to point you to the exact fix.
Click to expand...
Click to collapse
well... speaking of backup I also use titanium and nandroid, thank god for that because earlier I tried something stupid (suggested here on XDA though) I cleared the app store cache and data which is fine because I did it before with no problem but then I cleared the google services framework data/cache, I wish I hadn't because it literally messed everything up. I was unable to connect at all to the store even though I had a good network connection. thank god it worked again after I restored the app/data
I can live with that issue. it's not such a hassle since I usually check the play store for updates every day at least. but I may try your first suggestion though. thanks 4aces
paolo200 said:
well... speaking of backup I also use titanium and nandroid, thank god for that because earlier I tried something stupid (suggested here on XDA though) I cleared the app store cache and data which is fine because I did it before with no problem but then I cleared the google services framework data/cache, I wish I hadn't because it literally messed everything up. I was unable to connect at all to the store even though I had a good network connection. thank god it worked again after I restored the app/data
I can live with that issue. it's not such a hassle since I usually check the play store for updates every day at least. but I may try your first suggestion though. thanks 4aces
Click to expand...
Click to collapse
As you wish b careful though. I think (definitely not 100% sure) you have to put the apk file in device/system/apk with es file Explorer or root Explorer and than put the permission to rw rr.
That's why I recommend full wipe.
4aces said:
As you wish b careful though. I think (definitely not 100% sure) you have to put the apk file in device/system/apk with es file Explorer or root Explorer and than put the permission to rw rr.
That's why I recommend full wipe.
Click to expand...
Click to collapse
oops... no appstore.apk in /system/app folder. how could that be? On the other hand there is a com.android.vending-1.apk in /data/app so I'm puzzled
paolo200 said:
oops... no appstore.apk in /system/app folder. how could that be? On the other hand there is a com.android.vending-1.apk in /data/app so I'm puzzled
Click to expand...
Click to collapse
Same here no worries my fault.
http://www.androidpit.com/how-to-install-the-play-store
Here is how to install. Again that's on your own risk!!
4aces said:
Same here no worries my fault.
http://www.androidpit.com/how-to-install-the-play-store
Here is how to install. Again that's on your own risk!!
Click to expand...
Click to collapse
thanks for the link. maybe I could try to update it as my version is 4.6.17 which is older than 4.8.19 and see if there is a change. One thing I don't understand is that one can only disable it and not uninstall it so does that mean it's a system app even though it's not in the /system/app folder? should I convert it to user app with titanium prior to update?
paolo200 said:
thanks for the link. maybe I could try to update it as my version is 4.6.17 which is older than 4.8.19 and see if there is a change. One thing I don't understand is that one can only disable it and not uninstall it so does that mean it's a system app even though it's not in the /system/app folder? should I convert it to user app with titanium prior to update?
Click to expand...
Click to collapse
From what I read so far it is implemented in system and not so easy to mess with. In the link above is a link back to xda. It'll be best if u read it.
PS. Hitting the thanks button is faster than typing
Ok I installed the new version but no improvement the app still crashes while downloading the second update. Grrrrr... insane!
Sent from my SM-N9005 using XDA Premium 4 mobile app
paolo200 said:
Ok I installed the new version but no improvement the app still crashes while downloading the second update. Grrrrr... insane!
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
One more suggestion. Try to open application manager in settings and select all. Look for download manager and clear the cache then reboot.
If it doesn't help wait for other replies or wipe data will have to do the work.
4aces said:
One more suggestion. Try to open application manager in settings and select all. Look for download manager and clear the cache then reboot.
If it doesn't help wait for other replies or wipe data will have to do the work.
Click to expand...
Click to collapse
I tried that but didn't help. then I tried to update and move to system, made it even worse as play store crashed as soon as I hit the update button. Reinstalling the app wouldn't help so I had to restore a nandroid backup. I'm giving up now but won't waste time doing a wipe data because it's not a real issue since I'm able to update anyway by hitting the button and close play store right after. All my apps still update in the background anyway

Marshmallow problems

Hello all,
I've upgraded my SM-N910F to Marshmallow BTU and while everything seemed OK at first, I noticed that the stepcounter in S Health has stopped working. I tried resetting the app data and restoring data from cloud backup as well as removing the update installed after MM to no avail.
Yesterday, I also noticed that the screen rotation has stopped working too. I appreciate that one of the recommendations might be to wipe and start a fresh but that's not an easy thing to go through and I would much rather leave that as the absolute last resort.
Has anyone else had this issue and is there a better way to resolve this without wiping?
Thanks in advance
thecrater said:
Hello all,
I've upgraded my SM-N910F to Marshmallow BTU and while everything seemed OK at first, I noticed that the stepcounter in S Health has stopped working. I tried resetting the app data and restoring data from cloud backup as well as removing the update installed after MM to no avail.
Yesterday, I also noticed that the screen rotation has stopped working too. I appreciate that one of the recommendations might be to wipe and start a fresh but that's not an easy thing to go through and I would much rather leave that as the absolute last resort.
Has anyone else had this issue and is there a better way to resolve this without wiping?
Thanks in advance
Click to expand...
Click to collapse
Did you uninstall Facebook? That also removes libgnustl_shared.co, which affects rotation. Here's a zip of my file (6.0.1 XSG for 910C), no assurances it will fix it short of a reflash, but you might give it a try (unzip first) -- put it in system/lib/ and set permissions to 644.
rogerinnyc said:
Did you uninstall Facebook? That also removes libgnustl_shared.co, which affects rotation. Here's a zip of my file (6.0.1 XSG for 910C), no assurances it will fix it short of a reflash, but you might give it a try (unzip first) -- put it in system/lib/ and set permissions to 644.
Click to expand...
Click to collapse
Thanks @rogerinnyc that library fixed the rotation issue. Why on earth would an additional app not really integral to the system remove such a critical system library is beyond me. It's evidence of the kind of alliances these companies make to force their products upon the consumers. I would understand if the device were given to me free of charge but having paid a fortune for MY device, I don't think this is acceptable.
Jeez dude, so much modesty for ****e things! I am a simple person, so the way I see it,
Fu(k Facebook.
There you go.

remove malware help

Hey guys all the browsers on my s8 are infected with a pop up redirecting malware. I delete the cash delete and reinstall the browsers and it didn't fix it. I used an anti-virus and a malware remover and they didn't detect anything. Help me please
Try to uninstall all third party apps that you may have installed yourself.
If this resolves the issue, just install what you are fully aware is safe.
If you are installing APK's outside of Google Play without experience then you are asking for trouble.
APKMirror is the only site I deem safe when it comes to downloading APK's.
If you can't remove the "malware" by following my steps above, my only other suggestion is that you attempt to backup your files onto a computer (LEAVE he APK's) and do a factory reset either through settings if possible and if not, use the recovery button combination and format /data
***YOU WILL LOOSE DATA IF NOT BACKED UP*** This includes old messages etc, if there's something important inside of an app such as notes, make a backup elsewhere.
Scroll all the way down in you settings / app list and there you most likely will find an app without a logo or name. Just delete this and your phone will be malware free. (at least that's what I did last week)
macweeds said:
Scroll all the way down in you settings / app list and there you most likely will find an app without a logo or name. Just delete this and your phone will be malware free. (at least that's what I did last week)
Click to expand...
Click to collapse
Thanks man i did find an app without a name deleted it and now everything is fine thank you
Glad to help!

Samsung keyboard issues after last update

Hello,
Since the android 10 update came my keyboard is auto correcting all the time.
Yes, I know how to disable auto correct and that's not what I'm asking. I need a fix for this as it's software related and I don't want another keyboard to install I want the stock one to work as it should.
My girlfriend and brother both have the same phone and same update and it's working fine for them. Something messed up on my phone and I don't want to factory reset or to re-image the android.
I couldn't find in the apps to remove it or reinstall or stop. I had an Xperia in the past and there I could just remove and install it from the apps. Would you please advise on this one how I could reinstall the Samsung keyboard?
Also not sure if it's update related, the device is performing poorly after it, It's slower and even not responding for 1 second sometimes.
The phone is Samsung galaxy s10+
Thank you for your time and I hope we find a solution here as I googled and couldn't find anything useful except how to disable the auto correct in the keyboard options which is not working for me as explained above.
Best regards,
shadowepicfail said:
Hello,
Since the android 10 update came my keyboard is auto correcting all the time.
Yes, I know how to disable auto correct and that's not what I'm asking. I need a fix for this as it's software related and I don't want another keyboard to install I want the stock one to work as it should.
My girlfriend and brother both have the same phone and same update and it's working fine for them. Something messed up on my phone and I don't want to factory reset or to re-image the android.
I couldn't find in the apps to remove it or reinstall or stop. I had an Xperia in the past and there I could just remove and install it from the apps. Would you please advise on this one how I could reinstall the Samsung keyboard?
Also not sure if it's update related, the device is performing poorly after it, It's slower and even not responding for 1 second sometimes.
The phone is Samsung galaxy s10+
Thank you for your time and I hope we find a solution here as I googled and couldn't find anything useful except how to disable the auto correct in the keyboard options which is not working for me as explained above.
Best regards,
Click to expand...
Click to collapse
If you can use adb the package is ... com.sec.android.inputmethod
Adb shell pm uninstall --user 0 com.sec.android.inputmethod
You may want to temporarily install gboard or something before so you have at least a keyboard to use.
Reinstall:-
adb shell cmd package install-existing com.sec.android.inputmethod
Or from apkmirror
https://www.apkmirror.com/apk/samsu...-keyboard/samsung-keyboard-3-5-41-15-release/
I hope this works for you.
Edit: There is a later version on apkmirror but my version is the one above and im running A10 Feb update. I dont know if the later version would install.
Hey thanks for the reply, I downloaded from that link but it says can't be installed, not sure what it's blocking as I enabled from unknown sources.
shadowepicfail said:
Hey thanks for the reply, I downloaded from that link but it says can't be installed, not sure what it's blocking as I enabled from unknown sources.
Click to expand...
Click to collapse
I think its because it still thinks it's a system app.
The only other was is the ADB method. If you clear data and cache before removing? Not sure if that's gonna do anything. Im just concerned if uninstalling then reinstalling via existing package will still leave the same problem your having.
Edit: Does it say can't install after you remove the package with ADB?
I wanted to install it too from apkmirror but it wouldn't work unfortunately, I don't know why seems like it have to be flashed or something
To add, today was a new update. I updated my android and maybe thought it will fix it. Still the same sadly.
Also I found it in the samsung apps, it had an update so I updated the Samsung keyboard and still the same problem. I also removed all data from it when you go to the options from the keyboard. Also made it back to factory, still the same. Each android phone different problem, getting sick of technology. Sony had plenty of problems too

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