Issues with Ok Google and phone call muting? - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Has anyone had issues with running Ok Google from all screens? I am not sure if it is a network issue or a Ok Google issue but about 6 times I have had problems with incoming and outgoing calls. When I answer or dial out you can not hear on my end and the person calling/being called can not hear either. It is like the microphone and the speaker are both muted. It may be a coincidence but since I turned off Ok Google from all screens it has not occurred again. ATT said they thought it may have been a network problem.

mrphotoman said:
Has anyone had issues with running Ok Google from all screens? I am not sure if it is a network issue or a Ok Google issue but about 6 times I have had problems with incoming and outgoing calls. When I answer or dial out you can not hear on my end and the person calling/being called can not hear either. It is like the microphone and the speaker are both muted. It may be a coincidence but since I turned off Ok Google from all screens it has not occurred again. ATT said they thought it may have been a network problem.
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My phone calls have been fine, but it lead to people being unable to hear me over Hangouts and Skype.

DeadlySin9 said:
My phone calls have been fine, but it lead to people being unable to hear me over Hangouts and Skype.
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I am hoping it was a network issue, I think that may be what it is.

mrphotoman said:
Has anyone had issues with running Ok Google from all screens? I am not sure if it is a network issue or a Ok Google issue but about 6 times I have had problems with incoming and outgoing calls. When I answer or dial out you can not hear on my end and the person calling/being called can not hear either. It is like the microphone and the speaker are both muted. It may be a coincidence but since I turned off Ok Google from all screens it has not occurred again. ATT said they thought it may have been a network problem.
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I've been having this issue. When I enable OK Google from all screens, I could get one call through with no issues. Subsequent calls connected (I could see on the phone that it dialed, rang on the other end, and was answered), but I heard no ringing or voice. The caller on the other end could not hear me either. Disable OK Google Everywhere fixed the issue. It's been reported on Android Central as well.
forums.androidcentral.com/samsung-galaxy-s4/412099-no-sound-phone-calls-after-using-bluetooth.html

I know this is an old thread, but I have been having the same problem on my phone. Has anyone found a solution for this?

Related

The one that i talk to hear Incomming call intification

I already ask this question to lot of people in my country.Most of them got this problem.
So the problem occur when I already on call with someone. And another one call me. Normally we will hear the notification sound(sort beep) yes that fine, But the problem is the one that i talk to also hear this notification too. anyone hear got this problem too?. and moreover my friend told me that not only the in coming notification but all notification from phone can hear by the one which to too.
Someone may say never mind for this problem but I serious in my privacy.
So anyone can solve this problem?

[Q] Help---people can't hear me

I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).
I am having the same issue. There are a couple of things I have tried. The most promising is to turn off Google hotword detection on every screen.
You can also try turning off the Privacy Keeper and Voice Enhancement in Call Settings. If any of this works for you, or you find and answer, let me know!
eepyikes said:
I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).
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Having the same issue with 2 lines, same LG G2 phone. Called Verizon, was told it sounds like a hardware issue. I'm thinking it's something to do with their Android update personally.
Had exact same issue and took phone to repair center. They said it was mic issue. They ended up replacing the entire phone but guess what - issue is still there on new phone.
Sent from my LG-D802
I've seen this issue on many forums and with the number of people that are having the problem, it has to be either LG flaw or a software issue. I'm trying turning off the ok google, noise cancellation, and privacy keeper. But I'm pretty sure I tried those on the last phone with the same results.
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?
Update on this: Still having the issue after disabling ok google hotword..
eepyikes said:
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?
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I read your reply some time ago but didn't answer because I had no answer.
Today the bug appeared again so I turned on speakerphone like you said. Guess what, they could then hear me!
Thanks for the tip @eepyikes, its a good workaround but lets hope for a proper solution.
Sent from my LG-D802
Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.
cahiatt said:
Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.
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-Correction- I hadn't had this issue since I disconnected my Pebble about 10 days back. It came back today when I made a call. What I noticed today is.......
When I switched to the speakerphone the person still couldn't hear me very well. Switching back to mic the problem is still there. But when I turned on my BT headset the audio was fine. Switching back to the phone mic from the BT the problem cleared up.
Did a test call initiating the call on the BT headset and had the same audio problem through BT. Switching back to the phone mic or speakerphone cleared it up.
Initiated another call on the speakerphone. Same audio problem. Switched to BT and it cleared up again. Switched back to the phone mic and it was still fine.
Seems the issue is there when initiating the call on BT, mic or speakerphone but switching from BT to the phone or phone to BT clears it up. I'm on a D801 (TMO) and first noticed this about three weeks back.
Rebooting the phone seemed to clear it up at least for the short term. I just noticed that the Google search app updated on the phone about two/three weeks back. Seems about the same time I started noticing the issue.
I had a backup of Google search 4.1.29 from back in January. Just restored that version and blocked it from updating to see if the issue comes back again.
Interesting to see this is also on the d802. Mine is the VS980.
The 13qcelp trick does not fix it. So tired of this!
Any other tricks out there??
Happened twice in one day. New record for me. Sick of people saying "hello?? Anyone there??? Hello??" until i turn speakers on. With speakers sound is horrible so really annoying! Wonder if issue will happen with AOSP/CM roms.....
Sent from my LG-D802

problem with calling

Hi guys I'm on Jan update , and the only problem that I have is some times when I call people or someone calls me , the other side can't hear my voice , I wanna know that it's a known bug or it's something wrong with my phone ?! It's so annoying
That sounds like a problem with the phone. We have two A1s and call volume and sound quality are very good. I have not seen many reports of intermittent voice, so would think it may be local to your phone. I may be wrong, and if so, I am sure someone else will correct me.
--KB
KB_Thailand said:
That sounds like a problem with the phone. We have two A1s and call volume and sound quality are very good. I have not seen many reports of intermittent voice, so would think it may be local to your phone. I may be wrong, and if so, I am sure someone else will correct me.
--KB
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Nothing is wrong with my phones hardware because I can talk with it but sometimes it's not working , I think it happens when I connect it to my gear s3 smart watch! And my phone is always connected to my watch , it has to be a bug nothing is wrong with my phone , hopefully ?
Ah, you did not say anything about the watch in the original post. I don't use smart watches, so cannot offer anything further except to disconnect the watch and see if the problem disappears. If it does, then you will know it is not the phone, but a problem between the phone and watch.
Good luck.
--KB
ho3yn89 said:
Hi guys I'm on Jan update , and the only problem that I have is some times when I call people or someone calls me , the other side can't hear my voice , I wanna know that it's a known bug or it's something wrong with my phone ?! It's so annoying
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Even I'm facing the same issue and even i have a gear S3. This makes me wonder if the problem is to do with my phone's update or the watch's update??
shubh.pansare said:
Even I'm facing the same issue and even i have a gear S3. This makes me wonder if the problem is to do with my phone's update or the watch's update??
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It's not a problem with watch I think it's a problem with phone app, when the watch is connected it goes to Bluetooth and then goes back to phone's speaker quickly and there is no voice ! Incoming or outgoing!
Same issue here, often when i make a call the phone seems not Connect and i have to retray the call one o two times to be connected and can talk.
I have the phone connected with Huawei watch 2.
When i receive a call no issue, the bug only in outgoing calls
manuel_fantoni said:
Same issue here, often when i make a call the phone seems not Connect and i have to retray the call one o two times to be connected and can talk.
I have the phone connected with Huawei watch 2.
When i receive a call no issue, the bug only in outgoing calls
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Absolutely ! And it confirms that the problem is not with gear s3! It's a big bug for this phone with Google's support! Hopefully they know about it and fix it in the next update
Are you sure it's a phone issue and not network related? Have you tried replicating the issue by inserting your SIM in a different device?
Some issue with 2 different operator sim on A1, the same Sim on other device have not this issue
joeyhuab said:
Are you sure it's a phone issue and not network related? Have you tried replicating the issue by inserting your SIM in a different device?
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Yes absolutely not network problem
Having also problems to make bleutooth call there can't here me. I.m currently on 8.1
Sent from my Mi A1 using XDA Labs

incoming calls ?

Now and again when go to answer incoming calls no sound try to phone back still no sound have to reboot phone . Anybody got a fix for this.
I am having a similar problem as well. And I am unable to post to the OnePlus Forums.
My sound usually doesn't work when I am receiving an incoming LINE video chat., but if I call them back, it works fine.
Also during games the sound cuts out occasionally...
tbrown2805 said:
Now and again when go to answer incoming calls no sound try to phone back still no sound have to reboot phone . Anybody got a fix for this.
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ryoojin83 said:
I am having a similar problem as well. And I am unable to post to the OnePlus Forums.
My sound usually doesn't work when I am receiving an incoming LINE video chat., but if I call them back, it works fine.
Also during games the sound cuts out occasionally...
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Before going any further with the solution, first make sure that it's not a network problem.

Anybody missing calls?

Some of my incoming calls directly goes to voicemail without ringing.. mostly at night..I have turned off all battery optimizations...Any one have noticed this? I did multiple factory resets... I am using xXX mod, not sure if that can be reason in anyway...
I've noticed this too, quite a lot. I've got Google voice so it tells me I had a missed call, and can see it on my browser ringing, but not on the phone...
compuw22c said:
I've noticed this too, quite a lot. I've got Google voice so it tells me I had a missed call, and can see it on my browser ringing, but not on the phone...
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Do you have any mods installed like xXx?

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