I was trying to update with LGUP application for firmware update but didn't success, so I removed the USB cable and pressed Volume down and power button to restart. But it went straight into Firmware Update and LGUP application can't find the port.
So, my phone is stucking in Firmware update screen, please help me how to restore the firmware and get out from Firmware Update screen, many thanks and greatly appreciated.
Hold the power button until you get a black screen. Download LG Mobile Support tool and the LG Drivers. Plug USB In and then hold the Power + Volume Up key. On your screen, click Upgrade Recovery. From there, you can do a factory reset through download mode of your phone.
Enter download mode and connect the phone in the PC. Download LG brige and open it. When you are inside the programe you will see a window of Software update enter here and there is an option that is for bad installation otas (to reinstall and correct errors). Use this and I think this will handle.
Another option I think is using LG Up you will see your device in download mode. Try to enter download mode and see if this works also.
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
In older LG phones work LG Flashtool (2014)...Maybe with this you can flash KDZ firmware https://forum.xda-developers.com/showthread.php?t=2797190
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
I have the same issue - I was on Lineage os and flashing the OTA update caused bootloop to recovery. So I wanted to flash back to stock using LGUP and 14A. I did that before without issues.
This time though all installed fine but after reboot the phone immediately goes to fastboot, exactly as described above. I just spend several hours trying to fix it but with no results. The LG Bridge won't recognize the phone no matter what I do in Windows (tried 3 different PCs). On a Mac it will start connecting and will end up saying "you need to enable MTP connection".
From what I garther the stock rom flashed fine - the factory reset works, even shows "erasing data", the LG UP recognizes the phone as 14A (I tried 11A, 13A too - seems to install fine but goes immediately to fastboot after reboot).
The only thing I realized I did different when flashing the stock rom with LGUP was not using the original LG USB cable. But reflashing with original cable makes not difference now - still going to fastboot.
Any help would be greatly appreciated.
Have you guys been able to do the Upgrade recovery in the LG support tool? Did it work? It starts fine for me but after downloading the recovery file I always get and error, see the screenshot.
I was able to grab the kdz file and tried to flash it with LGUP but still the same thing. It seems like it flashes fine but after reboot it immediately goes to fastboot
kloubik said:
Have you guys been able to do the Upgrade recovery in the LG support tool? Did it work? It starts fine for me but after downloading the recovery file I always get and error, see the screenshot.
I was able to grab the kdz file and tried to flash it with LGUP but still the same thing. It seems like it flashes fine but after reboot it immediately goes to fastboot
Click to expand...
Click to collapse
Sadly I'm in the same boat as well. I'll pull some of their error messages I've gotten with LG Flash Tool this afternoon. I've tried 2014 and 2017. Both to no success.
I suspect it may be something with the /misc partition. Im going out on a limb, but I'm guessing that the AOSP and Lineage ROMs may touch misc. That partition may have some key identifiers for the LG tools. And the KDZ doesn't have a misc partition embedded inside it.
I was hoping the kdz file I was able to grab from the Lg Support tool would be different from regular stock rom 14a that is available around the internet but it appears to be exactly the same file (based on the file size). My original hope was that the file would support "Refurbish" option in the LGUP tool but it only works with "Upgrade".
I wonder if the "Refurbish" option would fix this and re-flashed all partitions - if only we could find a kdz file that would work with the refurbish option. So far all files I tried (11a, 13a, 14a) only support the upgrade option.
Thanks for all of your helps, I used LGUP and WondersMobile application on the computer and LGUP can not see the port. I did un-install the WondersMobile and LGUP can see the port and finally upgraded to latest firmware.
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
kloubik said:
I have the same issue - I was on Lineage os and flashing the OTA update caused bootloop to recovery. So I wanted to flash back to stock using LGUP and 14A. I did that before without issues.
This time though all installed fine but after reboot the phone immediately goes to fastboot, exactly as described above. I just spend several hours trying to fix it but with no results. The LG Bridge won't recognize the phone no matter what I do in Windows (tried 3 different PCs). On a Mac it will start connecting and will end up saying "you need to enable MTP connection".
From what I garther the stock rom flashed fine - the factory reset works, even shows "erasing data", the LG UP recognizes the phone as 14A (I tried 11A, 13A too - seems to install fine but goes immediately to fastboot after reboot).
The only thing I realized I did different when flashing the stock rom with LGUP was not using the original LG USB cable. But reflashing with original cable makes not difference now - still going to fastboot.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
I too am having same problem. I've tried all the images from 11A to 14A, all of them flash with no errors on LGUP and every time LGUP detects the phone as having the last version flashed. Unfortunately, the phone also boots to fastboot every time. Nothing else to add to your descriptions at this time I'm afraid...
gewecht said:
Sadly I'm in the same boat as well. I'll pull some of their error messages I've gotten with LG Flash Tool this afternoon. I've tried 2014 and 2017. Both to no success.
I suspect it may be something with the /misc partition. Im going out on a limb, but I'm guessing that the AOSP and Lineage ROMs may touch misc. That partition may have some key identifiers for the LG tools. And the KDZ doesn't have a misc partition embedded inside it.
Click to expand...
Click to collapse
I am absolutely positive my problem is at least in part due to a messed up /misc partition though. @gqo actually described what I did pretty thoroughly in his thread, albeit in a G5. Post #9 has the fix but it didn't work for me.
I've also stumbled upon a menu under the Firmware Update screen that I had never seen before and cannot fin any mention to... Would any of you guys know what it is for? It reads something like:
Code:
** SELECT MENU **
** Select : Power Key(Long) **
** Move : Power Key(Short) **
-> MA-USB(WIFI) DL
POWER OFF
PHONE INFO
BACK
Okay, I figured it out. The menu, at least the first option, appears to be for Wi-Fi firmware update. I wonder what file the phone actually downloads... And if it would be able to fix our phones. The only unprotected network I had in hand was a mobile hotspot in my not-so-LTE Nexus 5, so I got as far the firmware download start but didn't risk it on such a slow and unpredictable network. On top of that my Nexus 5 has also gotten pretty good at bootlooping, that's why I got this G6 in the first place. If anyone out there has a reliable unprotected network and nerves of steel it could be interesting to see if the outcome of this update is different from the LGUP one.
How do you access this menu?
What I started working on yesterday is trying to build a image file for the Qualcomm Flash Image loader and see if I can flash the phone using this tool... But I have never used this tool before, right now it does not detect my phone - I need to work on that + see if I can correctly build the image file from kdz. I found some youtube step by step tutorials so we will see. I will post update on the progress tonight or tomorrow.
kloubik said:
How do you access this menu?
What I started working on yesterday is trying to build a image file for the Qualcomm Flash Image loader and see if I can flash the phone using this tool... But I have never used this tool before, right now it does not detect my phone - I need to work on that + see if I can correctly build the image file from kdz. I found some youtube step by step tutorials so we will see. I will post update on the progress tonight or tomorrow.
Click to expand...
Click to collapse
I'm not sure if there's a better way to do it, but I access it by removing the usb cable after I successfully get in Download Mode. Then I'm not sure if there's any specific key combo, I've been randomly pressing the power and the volume down buttons and at some point I get into that menu. In the menu though, for some reason, I think I can only select an option if I long press both the volume down and power buttons. The "POWER OFF" option has come in handy because so far is the only way I can actually turn my phone off. The "PHONE INFO" hasn't worked for me yet. The menu also reacts when you add/remove the microsd card... I wonder if it can be used for something other than a WiFi firmware upgrade. I haven't had the chance to connect the phone to a computer to see how the device is recognized, if at all.
And that image you're working on sounds like a neat idea, I wish I could help but I'm afraid I wouldn't have the skill. I may be able to test though. Anyway, Godspeed!
Unundra said:
I too am having same problem. I've tried all the images from 11A to 14A, all of them flash with no errors on LGUP and every time LGUP detects the phone as having the last version flashed. Unfortunately, the phone also boots to fastboot every time. Nothing else to add to your descriptions at this time I'm afraid...
I am absolutely positive my problem is at least in part due to a messed up /misc partition though. @gqo actually described what I did pretty thoroughly in his thread, albeit in a G5. Post #9 has the fix but it didn't work for me.
I've also stumbled upon a menu under the Firmware Update screen that I had never seen before and cannot fin any mention to... Would any of you guys know what it is for? It reads something like:
Code:
** SELECT MENU **
** Select : Power Key(Long) **
** Move : Power Key(Short) **
-> MA-USB(WIFI) DL
POWER OFF
PHONE INFO
BACK
Okay, I figured it out. The menu, at least the first option, appears to be for Wi-Fi firmware update. I wonder what file the phone actually downloads... And if it would be able to fix our phones. The only unprotected network I had in hand was a mobile hotspot in my not-so-LTE Nexus 5, so I got as far the firmware download start but didn't risk it on such a slow and unpredictable network. On top of that my Nexus 5 has also gotten pretty good at bootlooping, that's why I got this G6 in the first place. If anyone out there has a reliable unprotected network and nerves of steel it could be interesting to see if the outcome of this update is different from the LGUP one.
Click to expand...
Click to collapse
I'll play around a bit and see if I can land on this menu. At this point I'll try anything. I'm on an iPhone until I get this fixed - so I'm motivated!
I can setup an open guest network off my main wi-fi this evening and see what I can find out.
EDIT Sorry, I tried playing around here, but I couldn't figure out how to get back into the the menu you uncovered. If you could give some instructions on how to do it, I'm happy to give it a shot on my device.
I was able to access the menu today...what worked for me was at the firmware screen unplug the usb cable and then press volume down and power button three times quickly. I tried to connect to a wifi and it does not really do anything. I think it just establishes wifi connection but it does not download anything on it's own - it's waiting for another connection.
Also I got stuck with building the image file from kdz, it has no information on partitions. At this point I decided to ship to LG for a quote and will see how much they will ask for a reflash.
I got as far as selecting a network and getting some sort of a download start screen, but I interrupted it right away so I wasn't sure the download would actually go through... Apparently it does not. If this menu has some sort of flashing capabilities though, it might be worth checking how secure it is. If someone can get it to download and flash a modded file perhaps there could be a chance of flashing a custom recovery or something... I'm thinking about those guys that have an unlockable bootloader (which we ironically also have now).
Anyway, all of this goes well beyond my skill so I followed your example and submitted a repair service request to LG. It'll take quite long but shipping is free, so I figured I'd give it a try. I'm assuming this is an easy fix with the right software tools, so I hope LG doesn't overcharge for it. I'm even half hoping they'll do it under the limited warranty... If I recall correctly unlocking the bootloader doesn't immediately void all warranty, there's room to prove the bootloader was never actually unlocked. And after all LG does say that once unlocked, it cannot be undone and our phones are, in fact, running stock firmware and have a locked bootloader.
Update: My phone was received today by LG. In LG's Track Repair page, the status briefly showed as Undergoing Diagnostic but quickly moved to Repair In Progress, it's current status. Given that LG was supposed to contact me in case the repair was not covered by the limited warranty, meaning that an extra fee would've to be paid, I'm assuming the phone will be fixed (if possible, that is) free of charge. I will update you guys again soon, but if anyone out there is still struggling with this issue I'd recommend considering sending the phone to LG.
I have the exact same problem. Please keep us in the loop of what happens to your phone with LG
My phone has been received by LG for this issue on 9/26. It quickly moved through diagnostic to "repair in progress" on the first day plus showed ETA back to me in 6 business days. Ever since that it's stuck in that mode, no update or contact from LG. I check the status every day - every day it says the same - ETA 6 business days. It's been a week and half now with no update. I kind of expected it's going to take 2-3 weeks but annoyed that they say 6 days ETA and then you don't hear from anyone for almost 2 weeks with no change in status.
Update #2: The status finally moved to Shipped To Customer. I haven't been contacted by LG yet, so I guess the phone could've been shipped fixed as much as it could've been shipped as is for being unfixable. Either way, I wasn't and most likely won't be charged. FedEx hasn't got an ETA for the delivery, but I'll let you guys know as soon as I get my phone back.
Edit: Got an e-mail from LG. It reads something like:
Defect: Software failure
Payment Type: NOT APPLICABLE
Repair Results: S/W upgrade (download)
Repair Cost: $ 0.00
Warranty Status: In Warranty
Tax: $ 0.00
Total: $ 0.00
I guess I got away with it, I hope you guys do too.
Sent from my Nexus 5 using Tapatalk
I seem to have encountered quite the predicament. My VS995 doesn't boot any more. It shows the "Your device is corrupt. It cannot be trusted, and will not boot" message that it always has, but then it reboots and shows it again, and repeats that process forever. I cannot boot into TWRP or Fastboot mode, but Download mode still works. Upon entering download mode, the little box at the bottom says "633A B50 Modified" and the loading bar says 0%. I don't have a Windows computer (all my computers run some variant of Linux Mint) and have been using a Windows 7 VM in VirtualBox. Device manager and LG Flash Tool recognize the phone, but LG Flash Tool fails to flash it at 4% claiming an "RX Timeout" error no matter what I do with it, and the little box in the phone's download mode changes to say "633A B25 Modified." LGUP (with or without Uppercut) simply says "Unknown [COM41,]" followed by "You must select a known model, please."
I tried following this guide (https://forum.xda-developers.com/v20/how-to/guide-lg-v20-to-life-t3827732) and several others around the internet to no avail. Does anybody have any idea if this phone can be saved? Or is it destined to the dump?
Since you still get the "device is corrupt" message, you still have the engineering aboot, so you have full fastboot.
Download the KDZ for you phone and extract it. (Search, there are lots of good posts on extracting KDZs)
Boot to fastboot. With the phone off, hold vol DOWN and plug in the USB cable.
fastboot flash twrp.img recovery
fastboot reboot
Then use the key combo to try and get to TWRP. If you can't then you probably have a hardware problem (bad NAND).
Whatever you do, don't do anything that will overwrite aboot or you have a 0% chance of fixing your phone.
-- Brian
runningnak3d said:
<snip>
-- Brian
Click to expand...
Click to collapse
You boot into fastboot by holding volume down and plugging the phone into a computer, correct? Whenever I do that it just shows the "device is corrupt" screen and does the reboot loop. I can only ever get to download mode.
Try this no guaranty it will work start LG up on your computer plug in device then remove battery from device and then reboot your computer without killing LG up then put battery back in phone and restart LG up......see what happens.
Kiraisuki said:
You boot into fastboot by holding volume down and plugging the phone into a computer, correct? Whenever I do that it just shows the "device is corrupt" screen and does the reboot loop. I can only ever get to download mode.
Click to expand...
Click to collapse
When did this start? Did you do anything to your phone, or did you reboot it and it just started doing this?
-- Brian
runningnak3d said:
<snip>
-- Brian
Click to expand...
Click to collapse
For reference, I bought it used (but tested working) on eBay a month ago. First, the SD slot corrupted my SD card and then started saying the SD was not compatible with the phone. Then the SIM slot stopped reading the SIM, so I restored a backup I had made a couple days ago in TWRP and it didn't fix it. I tried dirty flashing the ROM, then clean flashing a few other ROMs, but nothing fixed either slot. After a little more of this flashing, I rebooted and the phone started doing this.
It sounds like with the flashing you did, you restored the stock aboot while you still had a modified recovery (TWRP) and modified boot (rooted) .. that is the reason you can only get to download mode -- since laf wasn't modified.
The RX timeout you are getting sounds like you have a marginal USB port or cable, you need to try flashing on another PC, and don't use VBox. I think you can still save your phone...
-- Brian
If your bootloader is unlocked then you can fix your phone, if not then i had the same problem, repaired it from market, I think he used some kind of box(maybe octopus) and got it fixed.
runningnak3d said:
<snip>
-- Brian
Click to expand...
Click to collapse
I installed Windows 7 onto a laptop and installed the programs on it. LG Flash Tool still failed at 4% claiming the KDZ and DZ didn't support something (I couldn't read it because the box was too small and it didn't scroll) but LGUP via Uppercut recognized the phone and flashed it! The phone booted to a screen with a big red 2 on it, then I reflashed it with the same KDZ in LGUP and it booted, but now it's bootlooping. I waited about 20 minutes and it didn't boot beyond the Verizon boot animation.
Kiraisuki said:
I installed Windows 7 onto a laptop and installed the programs on it. LG Flash Tool still failed at 4% claiming the KDZ and DZ didn't support something (I couldn't read it because the box was too small and it didn't scroll) but LGUP via Uppercut recognized the phone and flashed it! The phone booted to a screen with a big red 2 on it, then I reflashed it with the same KDZ in LGUP and it booted, but now it's bootlooping. I waited about 20 minutes and it didn't boot beyond the Verizon boot animation.
Click to expand...
Click to collapse
It sounds like you have a hardware problem with the NAND chip on your phone. That is the only thing that makes sense as to why you were able to get it to boot, but now it bootloops.
The data on the NAND is good enough for one boot, but then becomes corrupt....
-- Brian
runningnak3d said:
<snip>
-- Brian
Click to expand...
Click to collapse
Could the bad NAND have also caused the SIM and SD slots to stop functioning, or did the phone just basically disintegrate in my hands?
The firmware could have had problems, or whatever hardware failure messed up your NAND also toasted those.
-- Brian
runningnak3d said:
<snip>
-- Brian
Click to expand...
Click to collapse
Well that stinks. For the month I owned it, the LG V20 was the best phone I've owned so far. Oh well, thanks for helping me.
Same Boat
Kiraisuki said:
I seem to have encountered quite the predicament. My VS995 doesn't boot any more. It shows the "Your device is corrupt. It cannot be trusted, and will not boot" message that it always has, but then it reboots and shows it again, and repeats that process forever. I cannot boot into TWRP or Fastboot mode, but Download mode still works. Upon entering download mode, the little box at the bottom says "633A B50 Modified" and the loading bar says 0%. I don't have a Windows computer (all my computers run some variant of Linux Mint) and have been using a Windows 7 VM in VirtualBox. Device manager and LG Flash Tool recognize the phone, but LG Flash Tool fails to flash it at 4% claiming an "RX Timeout" error no matter what I do with it, and the little box in the phone's download mode changes to say "633A B25 Modified." LGUP (with or without Uppercut) simply says "Unknown [COM41,]" followed by "You must select a known model, please."
I tried following this guide (https://forum.xda-developers.com/v20/how-to/guide-lg-v20-to-life-t3827732) and several others around the internet to no avail. Does anybody have any idea if this phone can be saved? Or is it destined to the dump?
Click to expand...
Click to collapse
I was hoping there was a solution to Kiraisuki's post as I having similar symptoms with my phone.
My V20 is a US996 BPT with a locked boot-loader. Mine will crash apps, stop at 4% via LG Flash, then reboot into "Your device is corrupt. It cannot be trusted" then lock into the LG logo until I pull the battery 3 or 4 times forcing a restart. I also have the same results with LG Bridge.
Does the NAND chip itself fail or could the chip be reflowed to the board with a little precision work?
Just come back to the G6 after a break.. I picked up a Pre-owned one from local CEX store, which worked fine in the store when testing it...
With it being a pre-owned device.. I put it through "Error Recovery" in LG Bridge.. However, it wouldnt install the 20c stock rom or reboot from "Firmware update"... the rotating arrows on the "firmware update" kept freezing, until LGBridge timed out..
And no matter how many times I reset it "Vol Up + Pwr", the progress bar on the G6 kept resetting to "0%" as the rom was installing on Bridge.. and then timing out... However, in the small status window on the G6 inself it kept reading "Unknown : r/ rw/ "...
So I installed LGUp and Uppercut, to "Force" the 20C update... yet it kept doing the same thing... "Unknown r / rw" and resetting the progress bar...
So I hit upon an Idea... I downloaded "110l" android 7... to force a rollback.. to fully "Jump start" the rom process.. this got to 50%.. and the G6 update locked up again...
I was swearing by now and starting to look for my reciept.. with a view to refunding it..
Then I tried once more with 20C through LGUP, hoping my Android 7 Rollback attempt had formatted / cleared the cache.. and Woohoo, it worked... . and its now up and running prefectly on 8,0 / Aug 18..
So, for future reference and a learning perspective here...... can someone please shed some light on what happened to my G6 and had the seller of the phone tampered with it, flashed something/unlocked bootloader ...
Thanks all