HELP Razr M stuck on Reboot - Droid RAZR M Q&A, Help & Troubleshooting

My Razr M was a bit sluggish so I restarted it. Now it's stuck on the screen with the pulsating Motorola logo. I can reboot using the power & volume keys but that's it. It will not turn off. I can't get it to the system recovery options. It is not rooted.
I just bought a new phone so it's not the end of the world, but I was still have a few files that I need to transfer from my Razr M. I can't get access to the phones' memory buy connecting it to my PC.
Any help would be greatly appreciated & rewarded with cookies.
Ta
Amo

If it's not a hardware issue, you could reflash the operating system without deleting your userdata partition. App settings etc. might get deleted tough.
You'll need RSD Lite and your firmware version from here. Extract it, and delete the line which erases the userdata and just to avoid problems also delete any lines that contain "GetVar", "var" or "oem" Don't forget to save the changes.
Go into fastboot mode first:
Turn off or reset your phone first by pressing and holding Volume-up + Volume-down + power for a few seconds until your phone switches into “Boot Mode Selection Menu”, scroll down with Volume-down to highlight “AP Fastboot“ then press Volume-up to select it, you will get into ”AP Fastboot Flash Mode“.
Click to expand...
Click to collapse
then open RSD Lite, select your modified XML file and flash by clicking "Start".

No sure what my firmware is other than JB. I'm also in Australia. Those firmwares all say US, does that make a difference?

Yes, I assumed you have the XT907 (Verizon). But if it's the Australian XT905, you would need an appropriate firmware.

Have you attempted to boot into the stock recovery?
Sent from my DROID RAZR M using XDA Premium 4 mobile app

Fastbooting does nothing. Guess I'm just gonna have to accept that it's bricked.

So you flashed the system and it still doesn't boot properly?
Maybe there's something wrong with the userdata (but rather unlikely). The last chance would be to erase this partition too (leaving the appropriate line in the XML). If it's still bricked after it, then it's a hardware issue.

I put the firmware on an SDcard & put the card in the Phone. That's as far as the process will go. Nothing else will happen.

I believe the stock recovery cannot install images from SD cards. So that won't work.

There's no other way to get anything on the phone. When I try & connect it to the computer via USB nothing happens.

You have to go into fastboot mode first, then you can connect it.

And that's the problem; it won't go into fastboot mode.

It has to. You wouldn't see the Moto logo otherwise. Press and hold Power and both Volume buttons, wait until the phone resets (and a few more seconds) and then release just the Power button. You should see the options menu, where you can select fastboot (or even just recovery as poppers162 suggested).

I've done that. It never works. All it does is go back to the logo. Nothing else.

It has to.... If that didnt do it. Hold vol down + power for ten seconds once you see the screen flicker hold vol down + vol up... Then select which ever option you need...or if its rebooting over and over then just hold vol up + vol down and wait on the reboot
Sent from my XT907 using xda app-developers app

Related

Plz help my samsung serious problem!

hi..
the thing is that i cant start my phone.
i hit the power button and it shows sasmung logo button etc.. and just black screen(phone is off now,dunno)
i went into recovery mod (hit the 3 buttons) and it shows that hes downloading something(android guy with shovel)..
plz help i cant turn my phone on!
PLZ HELP!
Hold down volume up + home key + power button then wait the "samsung galaxy s" then release the 3 buttons.
Sent from my GT-I9000 using XDA App
when i do that it says downloading dont remove the target!.
help plz
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S_Series#Recovery_Mode
Factory reset
On the Galaxy S the soft-reset is achieved by pressing and holding the power button. A hard-reset can executed by pressing and holding VolumeUP+Home+Power. There you will find the options "reboot", "apply sdcard:update.zip", "wipe data/factory reset" and "wipe cache partition".
The "wipe data/factory reset" option will restore your phone to the original configuration of the firmware YOU LAST INSTALLED (including any updates made via update.zip). This will NOT bring your phone back to the firmware installed when you originally bought it unless you haven't flashed your phone.
You can navigate the recovery screen using VolumeUp & VolumeDown and use the Home button to select.
jje
i did the factory reset and when i power on the phone it shows the "S" and just after that its black screen.
help plz
Also got a problem with my phone after updating to froyo 2.2 and then trying to apply a lag fix. Phone starts and I get the flashing S logo then the screen goes blank. Phone occasionally vibrates. Trying the Button Press listed above I'm not getting any options on my screen.
Please invest some effort in trying to solve this yourself. Read posts like these http://forum.xda-developers.com/showthread.php?t=870233, there are many many posts which describe to flash stock roms with Odin
Mine is now 100% bricked with the Screenshot. Did get adb to see the phone and got recovery mode up, didn't know what to do next really with Odin not sure how that software operates or how to re-install files. So unplugged the phone and now after some research thought I'd have another go but oh no its got the logo on it now.
Look 2 posts up ("help me unbrick my Galaxy") and read about Odin. As long as you can get into recovery or download, your Galaxy is not bricked (more a matter of its owner being clueless)
Sent from my GT-I9000 using XDA App
Can't get into download or recovery mode, phone only has that image of the phone computer and exclamation mark now. Odin can't see phone if I connect it to PC. ADB can't locate the device either. Mine is totally bricked.
Wish I hadn't bothered with the upgrade to Froyo 2.2, my phone was operating okay on 2.1. Guess I'll have to call T Mobile in the morning to arrange for a repair/replacement of this handset.
If you could enter download mode before (volume DOWN + home + power), i don't see why you can't now. Pull out your sim card, external sd card and battery, wait a few minutes, then put battery in and try to open download mode. Then just flash whichever firmware you want via odin, and it'll work. I bricked mine two times today , also showed that image with an exclamation mark between a phone and computer.
I couldn't get download mode or recovery on my phone via the button press method. I got it up by having the phone on computer and using the adb command method. As Computer can no longer see the phone I can't use this method to get back to formatting and re-flashing the file.
Please spend some time to read it.
http://forum.xda-developers.com/showthread.php?t=819551

Battery Died, Phone stuck in bootloop, HELP!

Hey guys, I need your help. My phone battery died and the phone wouldn't boot past the M screen. I could get to bootloader but not recovery. So I SBFd. Same issue. Here is what I've done, I'm at my wits end.
1. Put phone in bootloader
2. Connected it, recognized by pc, used RSD 5.44 to flash .602
3. RSD says please manually power up the phone. Disconnect USB. (Also tried with usb still connected)
4. Battery pull, put it back in bootloader
5. Re connected, RSD says pass.
6. Pulled battery, tried to restart, same stuck at M screen issue.
7. Can't access recovery. Sometimes it will get there, but it won't let me access the menu.
8. Tried pressing both volume buttons a million times, nothing.
9. Once, menu in recovery flashed up, but disappeared immediately.
10. Put it back into bootloader and SBF'd again, with redownloaded file.
11. Repeat all of this 3x.
WHAT AM I DOING WRONG! HELP!
Make sure your battery is charged and SBF using the Linux method.
Sent from my Transformer TF101 using Tapatalk 2
So you think the SBF's aren't working for some reason? Should I still be using .602 or should I try .340?
Downloading the linux iso now...
Okay, sbf'd with linux method, same issue.
I can get to recovery by holding down the home and power buttons and then hitting the vol up/down buttons. It won't bring me to recovery unless i actually hit the volume buttons. Once in recovery, it doesn't respond to the volume buttons being pressed so I can't pull up the menu.
Any ideas?
What rom were you using when this happened?
Sent from my DROIDX using XDA
None! It was totally stock.
lunchbox2 said:
None! It was totally stock.
Click to expand...
Click to collapse
If you were on stock .621, you have to SBF to .621.
Sent from my Transformer TF101 using Tapatalk 2
It was stock .605, I had to SBF back in march.
I guess my issue now is this: I can sometimes get to the recovery screen, but the menu never appears. I've tried pressing the search button and hitting vol. up/down at the same time, and I haven't once gotten the menu to pop up so I can clear data.
Is there some way to wipe cache through adb using the bootloader?

Stuck on Google logo boot screen -- Bricked??

I unlocked the bootloader and flashed a custom recovery. I then rebooted the device. Now it is stuck at the bootloader (white Google logo on black background) and I can't get it to do anything else. I've rebooted it a bunch of times including with the vol + and vol - buttons held down to no avail. I've also let the battery run out and then tried to boot it up again and the same thing happens. adb nor fastboot see the device and it doesn't show up in the logs on my machine (Mint 13) as coming online at any time.
Most of the times I reboot it with the power switch it reboots to the Google logo even without me letting go of the power button. Sometimes I can get it to fully power off but I haven't figured out what combination of vol keys and reboot does that.
Anyone have any ideas what could be wrong? Any help would be much appreciated!
You are not bricked if you can still get into the bootloader.
Download the factory image from here, and flash it with fastboot. If you don't know how to do that, read this thread.
I wish I could get fastboot to see it then I could definitively flash that img.
I can't get into the bootloader and can't get fastboot or adb to see it. It's stuck at the Google logo now and when i hold the power key it reboots back to the Google logo with the unlock logo at the bottom.
Thanks for the help
You've tried holding volume down+power for 10+ seconds? That should power off the device, then hold both vol up+down down and power up
Ya I've tried to hold vol + and power for 10+ seconds and it reboots back to the Google logo even if I don't off the power key. Same happens with all the other combinations of keys being held with the power button. I can't get it to turn off now unless I let the battery die
Press and hold power till screen goes black. Then quickly press power+volume down and HOLD.
Sent from my Nexus 7
Tried that and still stuck at the Google logo. I have to go to work for a couple hours and then will hack on it when I'm back. Hope I don't have to deal with Googles rma process seeing how disorganized the rest of that company is
Sent from my HTC one s
No luck with any button combos but the vol + and power actually turned it off. All out of ideas over here. I'm thinking it really is bricked
I'm in the same spot. I can get it into recovery occasionally but once there it locks up after trying to flash or clear the cache.
I'm wondering if a contributing issue is CMR v6.0.0.6? I updated it from 6.0.0.4 that was running fine. But no fastboot or adb so that is doubtful.
This is frustrating and not a great start with this N7.
thank you
giveen said:
Press and hold power till screen goes black. Then quickly press power+volume down and HOLD.
Sent from my Nexus 7
Click to expand...
Click to collapse
this worked. you have to be fast. as soon as screen goes black release power button then quickly, very quickly repress along with vol up and down.
You will still be able to get into the bootloader! Force kill the tablet by holding the power button for ages. Then hold volume up and volume down and the power button together, which will boot to fastboot.
It looks like a CWM bug as I feared. Anyone in the same boat try here - http://forum.xda-developers.com/showthread.php?t=1782932
Nothing has worked and I've literally tried everything that those three buttons can do. Thanks again for all the help guys. Had a great time trying to resurrect it but guess it's time for it to go back home
Just as I suspected. Google puts out buggy junk once again.
I just wanted to report a similarly event. I have a rooted, unlocked Nexus 7, with TWRP recovery. I have previously rebooted without issue. Tonight I booted into bootloader mode to check something and the hit power button to choose start. I got stuck on the boot logo. After finding this thread, I started with the simplest combination and held power button until screen went dark, then added volume down and once again in bootloader. This time choosing start led to a regular system boot. It's as if the device froze and needed a hard reboot.
Sent from my SCH-I535 using Tapatalk 2
I was attempting to boot into recovery and kept getting the 'Google' logo (I am unlocked/rooted with twrp recovery). I wasn't aware that one had to be plugged in via usb in order to *not* hang....
Any way around this?
Once I plugged it in and attempted to boot into recovery it worked fine.
I had a similar issue after using the Nexus Root Toolkit to flash to nakasi 4.2 with CWM recovery - just got stuck on the nexus boot screen, flashing in a loop for over 15 minutes.
I ended up powering down the device, holding power for about 5-10 seconds - then QUICKLY holding both the power and volume up+down keys, it then went into the fastboot screen.
After it was there, plugged it into my PC.
Now, this should work for you - assuming you have all the fastboot/usb driver stuff installed.
I extracted the contents of nakasi-jop40c-factory-6aabb391.tgz into the same directory as the fastboot.exe provided by WugFresh with his Nexus Root Toolkit (google search or xda search for this if you dont have it, i dont think i can post links due to my low postcount) - typical filepath: C:\Program Files (x86)\WugFresh Development\data
By the files in there, I mean drilling down inside the tgz to where the image files were inside so that files like bootloader-grouper-4.13.img, image-nakasi-jop40c.zip etc were extracted into the directory and sitting alongside the fastboot.exe - NOT in a subfolder.
Once its all here, running flash-all.bat (this is provided by google in the nakasi-jop40c-factory-6aabb391.tgz) from the command line or by double clicking on it from explorer should kick off the process. After about 2-3 minutes, it was complete, and my Nexus then booted up within about 3 minutes after that.
Also worth noting, device remained unlocked, but I lost root/root binary

Brick not sure PLEASE HELP

I need some help guys, I cleared or wiped something I shouldn't of in the process of installing BDH Rom to the stock slot. My phone will not turn on at all, If i hold power and volume keys I get the red 'M' then the safestrap disabled screen but it won't let me choose the soft keys to 'continue' or go into 'recovery'. But my phone never turns on after that.
Any idea what I can do? I've tied holding just power which does nothing as well.
PLEASE HELP!
bump, any help is much appreciated
http://forum.xda-developers.com/showthread.php?t=2017200
Go to that thread and download the full firmware XML.zip and flash it with RSD Lite 6.14.
That will return the device to stock condition and you can start over.
You must power on the phone holding both Vol keys and power and then use the vol down to scroll to AP Fastboot and then Vol Up to select it and the phone will restart with bootloader screen showing.
Now connect the cable and open RSD Lite and it should see the device.
Drag the XML.zip file onto the right pane and it will give you the option to decompress the archive and start flashing.
It will take a while to complete the flash and will then reboot into recovery and flash the radios and reboot again automatically.
This will wipe the userdata and cache partitions as well and will go through an initial setup and activation on first boot.
cellzealot said:
http://forum.xda-developers.com/showthread.php?t=2017200
Go to that thread and download the full firmware XML.zip and flash it with RSD Lite 6.14.
That will return the device to stock condition and you can start over.
You must power on the phone holding both Vol keys and power and then use the vol down to scroll to AP Fastboot and then Vol Up to select it and the phone will restart with bootloader screen showing.
Now connect the cable and open RSD Lite and it should see the device.
Drag the XML.zip file onto the right pane and it will give you the option to decompress the archive and start flashing.
It will take a while to complete the flash and will then reboot into recovery and flash the radios and reboot again automatically.
This will wipe the userdata and cache partitions as well and will go through an initial setup and activation on first boot.
Click to expand...
Click to collapse
yea I tried that with no success, now its not even turning on. I plug it in thinking it has no battery and the green status light goes on and no charging screen. I try both volume buttons and power button, the status light goes off but nothing happens. I've tried holding the buttons anywhere from 10-45 seconds with no success. all the while even when I first was able to get to the safe strap screen the soft key buttons were unresponsive...
went to verizon and they couldn't figure it out (yes I know its not advisable) got a replacement in the mail today and sending the non-functioning one back.
That happened to me once. It just took me repeatedly pressing and holding the power and volume keys. Leave the charger alone for a bit. The phone boots up the battery status and safe strap when its off and hooked up to a power source. So try it a few times and be patient. I help the keys over 20 seconds.
Sent from my XT907 using xda app-developers app
Green light is an indicator of a very low battery, usually fixed by leaving it charging for a while...
Sent from my GT-P3110 using Tapatalk HD

Bricked my XT907

I bricked my XT907 and it won't boot. When I power it on, it goes to the red Motorola logo and after about 10 seconds or so, it disappears like it usually would, but nothing happens. I managed to figure out how to boot into one of the recovery modes...Yes there are two: The alleged universal Droid Master reset and Motorola's...or Verizon's?
Method one: I boot into the recovery screen (NOT the Droid one) by pressing and holdiung FIRST, volume up, then volume down and power. I hold all three for a few seconds and the Motorola logo comes up. I then release the power button and up comes the recovery screen which gives me the options I need to reset. I scroll to reset and press power (enter) and nothing happens. I then press volume up, according to Verizon's site and it just boots back to the red Motorola logo. I try this again and I can't select anything from the menu.
Method two: I do the same above steps until I get to the same recovery screen. I press volume up again and back to Motorola logo. Press and hold volume up and power until it boots to the Droid screen with an '!'. I AM able to select options. So I select factory reset, it goes through the steps and back to the menu. No errors. I select reboot and it does it's thing, the Motorola logo pops up then 10 seconds, disappears and again nothing.
Method three: Volume up and hold power. Screen goes to fastboot mode. I plug it into the PC and enter ADB terminal...
fastboot devices
Device and serial listed
fastboot erase userdata
Bootloader repeats itself 3 or 4 times and tells me the action isn't allowed. Then to test my patience even more, i goes through the steps of erasing the device, and tells me it's completed its task even though it really hasn't.
At this point I am pretty sure there's no recovering from this. Any advice, besides telling me to get a new phone?
DragonFire1024 said:
I bricked my XT907 and it won't boot. When I power it on, it goes to the red Motorola logo and after about 10 seconds or so, it disappears like it usually would, but nothing happens. I managed to figure out how to boot into one of the recovery modes...Yes there are two: The alleged universal Droid Master reset and Motorola's...or Verizon's?
Method one: I boot into the recovery screen (NOT the Droid one) by pressing and holdiung FIRST, volume up, then volume down and power. I hold all three for a few seconds and the Motorola logo comes up. I then release the power button and up comes the recovery screen which gives me the options I need to reset. I scroll to reset and press power (enter) and nothing happens. I then press volume up, according to Verizon's site and it just boots back to the red Motorola logo. I try this again and I can't select anything from the menu.
Method two: I do the same above steps until I get to the same recovery screen. I press volume up again and back to Motorola logo. Press and hold volume up and power until it boots to the Droid screen with an '!'. I AM able to select options. So I select factory reset, it goes through the steps and back to the menu. No errors. I select reboot and it does it's thing, the Motorola logo pops up then 10 seconds, disappears and again nothing.
Method three: Volume up and hold power. Screen goes to fastboot mode. I plug it into the PC and enter ADB terminal...
fastboot devices
Device and serial listed
fastboot erase userdata
Bootloader repeats itself 3 or 4 times and tells me the action isn't allowed. Then to test my patience even more, i goes through the steps of erasing the device, and tells me it's completed its task even though it really hasn't.
At this point I am pretty sure there's no recovering from this. Any advice, besides telling me to get a new phone?
Click to expand...
Click to collapse
see how to unbrick with RSD Lite
[INDEX] Motorola Droid Razr M (2015)
Sent from my XT1254 using Tapatalk
sd_shadow said:
see how to unbrick with RSD Lite
[INDEX] Motorola Droid Razr M (2015)
Click to expand...
Click to collapse
From what I understand, the bootloader is locked and cannot be unlocked (So long as Motorola and or Verizon hold the codes and or files hostage). So I can't flash anything unless the files I'm attempting to flash, are officially signed by Motorola.
Nonetheless, I will look at it when I get home from work and give it a shot. About the only thing I've been able to do is wipe the data through the Droid with the '!', allegedly. I'm not even sure that worked. If it did, it's been wiped twice. I guess the positive part if there is one; I have been able to keep it booted and powered on in fastboot, only connected via USB though.
DragonFire1024 said:
From what I understand, the bootloader is locked and cannot be unlocked (So long as Motorola and or Verizon hold the codes and or files hostage). So I can't flash anything unless the files I'm attempting to flash, are officially signed by Motorola.
Nonetheless, I will look at it when I get home from work and give it a shot. About the only thing I've been able to do is wipe the data through the Droid with the '!', allegedly. I'm not even sure that worked. If it did, it's been wiped twice. I guess the positive part if there is one; I have been able to keep it booted and powered on in fastboot, only connected via USB though.
Click to expand...
Click to collapse
RSD Lite works with locked bootloader
Sent from my XT1254 using XDA Labs
sd_shadow said:
RSD Lite works with locked bootloader
Click to expand...
Click to collapse
Yes. It does...well did. It took me a few tries to get it into fastboot. Hooked it up to USB as soon as the screen came on. I missed I step or two the first time I tried to flash it. When it got past step 10 during the process, I was excited. Worked perfectly. Thank you so much. As old as this one is, it's been my favorite to tweak and 'hack.' thanks very much for your help :highfive:

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