[Q] Black screen Issue SM-G900M - Galaxy S 5 Q&A, Help & Troubleshooting

I have the S5 since the day it launches. Everything works fine except for one issue I have been battling with.
Sometimes when I unlock my phone with the home button it just turn on the software keys both sides of the button, but the screen remains off. The phone doesn't seems to respond, by any method. It just stays off until it automatically locks again.
Next time, same process, I use the home button to unlock and it works like nothing happens before.
Has anyone face this issue? Is really anoying. My phone is unrooted and with stock firmware. I just try to restart the phone to its factory state but after a while the issue came back. It's not all the times I unlock the phone, but even it is "sometime" it's frustrating.
Any help with be appreciated.

York_21 said:
I have the S5 since the day it launches. Everything works fine except for one issue I have been battling with.
Sometimes when I unlock my phone with the home button it just turn on the software keys both sides of the button, but the screen remains off. The phone doesn't seems to respond, by any method. It just stays off until it automatically locks again.
Next time, same process, I use the home button to unlock and it works like nothing happens before.
Has anyone face this issue? Is really anoying. My phone is unrooted and with stock firmware. I just try to restart the phone to its factory state but after a while the issue came back. It's not all the times I unlock the phone, but even it is "sometime" it's frustrating.
Any help with be appreciated.
Click to expand...
Click to collapse
It's a known problem and it seems that the new hon-kong international update is solving that for the SM-G900F..

Do you have some link that explain that this is a known issue? I haven't found anything yet.
Thanks a lot for your reply
Enviado desde mi SM-G900M mediante Tapatalk

Related

Unresponsive on/off button sometimes...

I find that my Minis' on/off button is unresponsive occasionally and I was wondering if anyone else felt theres was also?
Ive only had this issue when the phones locked and I bring it in and out of showing me my status. It appears the bottom icons have to light up before it will react to my press of the on/off button again.
Same for me ! Sometime I need to remove battery to restart using my HD MINI ...
Any solution ?
hi there
i think i have bad news!!!
my phone is Unresponsive sometime and some time turn display on show me you want turn off divece???
do you remember this problem on Nexus one????
i think our PDA had that problem too!!!
it's just my idea but i think it's true!!
any idea??
brutaled said:
I find that my Minis' on/off button is unresponsive occasionally and I was wondering if anyone else felt theres was also?
Ive only had this issue when the phones locked and I bring it in and out of showing me my status. It appears the bottom icons have to light up before it will react to my press of the on/off button again.
Click to expand...
Click to collapse
I have the same problem, sometimes, the button is not responsive. There should be a solution for it. Someone has to report to htc.
I have the same problem, i think that it is caused by either to many running applications or by a application that hangs.
for the most i just have to wait a minute or two and then it works again.
Last time i connected the charger, it also worked and i have also tried to call the phone from another phone. it also worked.
/Floffy
Floffy said:
I have the same problem, i think that it is caused by either to many running applications or by a application that hangs.
for the most i just have to wait a minute or two and then it works again.
Last time i connected the charger, it also worked and i have also tried to call the phone from another phone. it also worked.
/Floffy
Click to expand...
Click to collapse
yes... I think it's because of many programs... I have this when I'm doing something and I push the button fast to turn of the screen and suddenly remember I forgot something and push it again to turn on... I think It's normal!!
sometimes it's anything but normal, but i found a soft reset (or hard reset for that matter) often is the solution. So it's most likely an application or process that hangs, leaving it for a few minutes and then trying to unlock it usually does the trick

[Q] Anyone having freezing issues on the lock screen?

My device constantly freezes when I try to unlock it. The lock screen comes up when I push the power button and it's randomly completely non-responsive. I will lock the screen again with the power button and repeat the process and it will then work.
Anyone else having this problem on their Nexus 4?
I've tried disabling lock screen widgets with no help. All I am left to wonder is whether it's from an application I've installed.
If I want to completely reset the phone and remove any fragments of old applications, is doing a factory reset enough to get this done?
crazeco said:
My device constantly freezes when I try to unlock it. The lock screen comes up when I push the power button and it's randomly completely non-responsive. I will lock the screen again with the power button and repeat the process and it will then work.
Anyone else having this problem on their Nexus 4?
I've tried disabling lock screen widgets with no help. All I am left to wonder is whether it's from an application I've installed.
If I want to completely reset the phone and remove any fragments of old applications, is doing a factory reset enough to get this done?
Click to expand...
Click to collapse
Yep , not as much as u though , and never since installing AOKP
drawde40599 said:
Yep , not as much as u though , and never since installing AOKP
Click to expand...
Click to collapse
How often on stock 4.2 did you have the freezing?
crazeco said:
My device constantly freezes when I try to unlock it. The lock screen comes up when I push the power button and it's randomly completely non-responsive. I will lock the screen again with the power button and repeat the process and it will then work.
Anyone else having this problem on their Nexus 4?
I've tried disabling lock screen widgets with no help. All I am left to wonder is whether it's from an application I've installed.
If I want to completely reset the phone and remove any fragments of old applications, is doing a factory reset enough to get this done?
Click to expand...
Click to collapse
Happens to me once every two days.
Sent from my Nexus 4 using xda app-developers app
I had random reboots from lock screen. I wiped and flashed the factory image. I haven't had the issue in the last 3 days.
Sent from my Nexus 4 using Tapatalk 2
8gb Nexus 4 stock
No issues at all.
jasonwc said:
I had random reboots from lock screen. I wiped and flashed the factory image. I haven't had the issue in the last 3 days.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I spoke too soon. My phone just locked up while in a deep sleep overnight. I had to Power + vol down to restart it.
+1 . Mine generally freezes overnight. When I got to unlock my nexus 4 to check the time I find the phone frozen on the lock screen then the phone reboots itself. I did a factory restore, did a factory re-flash, and nothing seems to help. Today I shut off google now to see if that was the issue. Reading through various threads it seems the problem is widespread and across multiple nexus devices including the nexus 7 and galaxy nexus. This gives me some faith that the phone itself maybe fine. Google please fix ASAP. I need my alarm in the morning, not a frozen phone. :crying:
---------- Post added at 12:21 PM ---------- Previous post was at 12:15 PM ----------
Just to add, I did a bug report and called tech support. Nothing I mentioned seemed like news to my tech nor did he have any recommendation other then to RMA. I told him I would give the phone another week to see if anything improves its stability. I still have my Gnex as a backup. I have not noticed any issues with 4.2 on my Gnex but then again it's been in my backpack since my nexus 4 arrived. Perhaps I will leave my Gnex on as we'll to see if I run into any issues with it.
Lock screen freezes once or twice every day, the fix is easy, just press the sleep button again, but its still annoying. 4.2 has pretty bad quality control.
i had the same issue on my old N4. Especially when i got incoming call, lock screen freezes all the time
I will get replacement tho..
crazeco said:
My device constantly freezes when I try to unlock it. The lock screen comes up when I push the power button and it's randomly completely non-responsive. I will lock the screen again with the power button and repeat the process and it will then work.
Anyone else having this problem on their Nexus 4?
I've tried disabling lock screen widgets with no help. All I am left to wonder is whether it's from an application I've installed.
If I want to completely reset the phone and remove any fragments of old applications, is doing a factory reset enough to get this done?
Click to expand...
Click to collapse
I had the same issue. Seemed to be related coming out of the lockscreen after having done some BT music playback. Anyway, I had this "lockscreen widget disable" app installed. Removed it again, and now I have not had any lockups in the last 3 days.
I'm glad to know I'm not alone here. I did a full reset and I still have the problem. I get a lock 4-5 times a day.
I do use bluetooth and google music...
Knowing other people are having this issue really makes me think it's software and not hardware.
i notice that when mine freezes on the lock screen, [i use a pattern], that pressing the power button to turn the screen off then back on solves the problem.
crazeco said:
My device constantly freezes when I try to unlock it. The lock screen comes up when I push the power button and it's randomly completely non-responsive. I will lock the screen again with the power button and repeat the process and it will then work.
Anyone else having this problem on their Nexus 4?
I've tried disabling lock screen widgets with no help. All I am left to wonder is whether it's from an application I've installed.
If I want to completely reset the phone and remove any fragments of old applications, is doing a factory reset enough to get this done?
Click to expand...
Click to collapse
This is the only disappointment for me, having to press the power button a few times in order to unlock this damn phone.
Power to turn screen on, frozen touch, power to turn screen off, power to turn it on again and the it registered touch.
I am surprise not many have this problem.
A friend of mine ordered at the same time as I did, and does not have this problem.
Feels so stupid having to turn the screen on and off a couple of times to get into the homescreen.
Especially when friends asked to play with the phone and the damn thing wont unlock, and I have to explain to them the process of unlocking the phone.
I want to rma, but shoot, might not get a replacement till next year.
unfaix said:
This is the only disappointment for me, having to press the power button a few times in order to unlock this damn phone.
Power to turn screen on, frozen touch, power to turn screen off, power to turn it on again and the it registered touch.
I am surprise not many have this problem.
A friend of mine ordered at the same time as I did, and does not have this problem.
Feels so stupid having to turn the screen on and off a couple of times to get into the homescreen.
Especially when friends asked to play with the phone and the damn thing wont unlock, and I have to explain to them the process of unlocking the phone.
I want to rma, but shoot, might not get a replacement till next year.
Click to expand...
Click to collapse
RMA won't help a software defect, which it is 100%, it's freaking annoying and makes me think google literally makes the phones and never uses it to see if it has any bugs.
Same problem here. So it is hardware related?!
doquentin said:
Same problem here. So it is hardware related?!
Click to expand...
Click to collapse
Any updates on this issue? My lock screen still freezes.
Never had one, probably a rogue app.
You might have 3rd party application on the lock screen that does this?
Sent from my Transformer Pad TF300T using Tapatalk HD
doquentin said:
Same problem here. So it is hardware related?!
Click to expand...
Click to collapse
I think I've had it happen 2 or 3 times so far. I don't think it's hardware related, it seems to be software to me.
I figured out the first time it happened, if I grab and slide up to launch Google Now, it lets me unlock it. So it definitely isn't hardware, as it is registering touches.

[Q] Home button opens multitasking windows

Hey,
I got a i9500 and i have a problem with the home button.
Sometimes when i push the home button it opens the multitasking windows although i didnt do a long push. It happes sometime and it really annoys me.
If someone knows how to solve it please tell me.
Thanks,
Eden
By the way, dont tell i dont know to push a short push beause this is NOT the problem. I gave it to some friends and it happened to them too.
Your button is sticking. When you press it it does not come up fast enough.
Did you get any juice or sweat in the button ?
Sent from my GT-I9500 using Tapatalk 2
Gillion said:
Your button is sticking. When you press it it does not come up fast enough.
Did you get any juice or sweat in the button ?
Sent from my GT-I9500 using Tapatalk 2
Click to expand...
Click to collapse
Absoultely not. Anyway, what can i do?
eden1108 said:
Absoultely not. Anyway, what can i do?
Click to expand...
Click to collapse
If it is trutly a physical defect with the home button your best but most annoying option is to take back the phone and have it changed with a new one.
Another thing to do is to do a factory reset (just in case there is a software bug causing the button to act this way)
Sent from my GT-I9500 using Tapatalk 2
This are my last options. I dont want to replace my phone neither to wipe it.
If you someone encounter this problem please help me.
Thanks
I have the same problem with my phone. Runing stock ROM.
The home button will trigger the task manager upon waking up the phone. This is driving me absolutly crazy. I hate lock screens and passwords just to get to the home screen.
Once the home screen is up this behavior stops.
I just tested the time it takes to hold the home button and launch the task manager alongside with my old Galaxy S2 and the latter needs a longer hold on the button.
The home button is not sticky, it has a normal feel and click.
Please help
Actually my problem i not at the waking up of the phone but in the home screen or in any app.
HELP
Just made an account because I'm having the exact same issue and was wondering if you were able to fix it at all because this happened to my phone very suddenly so I'm wondering if it's a software issue.. Please reply.
One thing I noticed is that this never happens when I'm on the home screen, only when have an app open. Also, it doesn't feel like the button is sticking by any means. My phone is a week old..
Mrtnd said:
Just made an account because I'm having the exact same issue and was wondering if you were able to fix it at all because this happened to my phone very suddenly so I'm wondering if it's a software issue.. Please reply.
One thing I noticed is that this never happens when I'm on the home screen, only when have an app open. Also, it doesn't feel like the button is sticking by any means. My phone is a week old..
Click to expand...
Click to collapse
I'm having this same issue. When I'm at the home screen it doesn't "stick", but only when I'm in an application. What's up with this behavior? It's a recent development. Could this be a software issue? I have a Verizon S4 and it hasn't had a software update at all yet.
Any solutions, or maybe there's an app we all have that is causing this?
UPDATE
I've made this happen on the home screen, usually by pressing near the middle of the home button, however this only starts happening after the phone has been on for a while. I'm so confused as to whether this is a hardware or software issue, or maybe a combination of both.
kmedeiros said:
I'm having this same issue. When I'm at the home screen it doesn't "stick", but only when I'm in an application. What's up with this behavior? It's a recent development. Could this be a software issue? I have a Verizon S4 and it hasn't had a software update at all yet.
Any solutions, or maybe there's an app we all have that is causing this?
UPDATE
I've made this happen on the home screen, usually by pressing near the middle of the home button, however this only starts happening after the phone has been on for a while. I'm so confused as to whether this is a hardware or software issue, or maybe a combination of both.
Click to expand...
Click to collapse
The home button problem was gone for a while, but a week ago, it came back and I decided to call T-Mobile. They immediately said it was a software issue and recommended me to do a factory reset. So I did and it seems to be working perfect now, haven't had the home button sticking or giving any problems for about a week now.you should definitely give that a try.hope it helps.
hey guys.
I switched some ROMs after that and it solved the problem. I can only assume it is a software bug.
try upgrading to the newest version(I use 4.3)
Hope you will all solve it as i did.

Nexus 4 screen freezes randomly, no reaction when touching.

Hi everyone!
So I just had this problem after I woke up yesterday. I googled a lot but only found similiar problems.
Let me tell you what happened chronologically:
After turning the phone on in the morning it started updating apps as if I was doing a firmware update: "updating apps 1 of 135" etc. Note that my nexus was already running on 5.1.1 and had the latest updates installed.
Now it randomly freezes the screen on whatever screen it was before it happens and it won't respond to any touch input. This can also happen when not using the phone, then it will freeze at the lockscreen (the time freezes with it so sometimes i can see at what time it froze). Also, it loses connection with Wi-Fi as i'm using Whatsapp Desktop when i'm on my laptop and it mentions me that my phone is not connected.
The only thing that "fixes" (temporarily) it is a reboot. Now sometimes, on the lockscreen, i can just hold the power button and the pop-up comes in to turn the phone of, which i can somehow just tap on an it responds by turning the phone off. But sometimes (less frequent than the latter mentioned) the pop-up doesn't come in and holding the power button for a few secs will do the trick.
I hope I informed you all enough and my end question is: does any of you know what this is? How i can fix it or what i can do to prevent it or anything as I am hopeless. (my G3 is up for reparation so this is my sisters old phone, i had a nexus 4 myself for 2 years before the G3).
Thanks in advance!!
The best way to test it is by reformat the OS.
I positively think that it will solve the problem.
Since the phone is no longer under warranty, I guess there is no harm to install custom rom on it. They are fast and stable too.
Hope this help. Good luck.
Sent from my Nexus 4
EXACT thing happened to me too. Backup your data and hard reset from recovery. This fixed it for me
Same problem here bro, but neither custom roms or factory reset helps.... Is there anyone who has successfully solved the problem ?
multimedias said:
Same problem here bro, but neither custom roms or factory reset helps.... Is there anyone who has successfully solved the problem ?
Click to expand...
Click to collapse
Then it's time to change the screen or phone. Looks like it is a hardware issue.
Nitin
nitin.chobhe said:
Then it's time to change the screen ...
Nitin
Click to expand...
Click to collapse
I agree, your screen needs to be replaced.

Phone freezes from time to time

Ok, lately having some weird behaviour and wonder if anyone else is suffering this. Sometimes when I get a notificationad try to unlock the screen it just stays black.It seems to still work but the screen isn not showing anything, only thing I can do is to hard reset it by holding the pwoer button after a restart it behaves normal again... Tried factory resetting it but no change... Anythign else I could try?
micleftic said:
Ok, lately having some weird behaviour and wonder if anyone else is suffering this. Sometimes when I get a notificationad try to unlock the screen it just stays black.It seems to still work but the screen isn not showing anything, only thing I can do is to hard reset it by holding the pwoer button after a restart it behaves normal again... Tried factory resetting it but no change... Anythign else I could try?
Click to expand...
Click to collapse
That is because you have turned on the Ambien screen. But I have problems with the proximity sensor and too much time the apps stoped and some things like that
Sent from my Mi A1 using Tapatalk
Yeah, I am having similar issue too. My Mi A1 is now getting lagging now. Really disappointed, because its getting worst day by day.
True.. My ambient display is disabled and still i face regular (atleast once a day, sometimes more) freezes.. Only a reboot can recover the device.. Really irritating!
you are right, esp if you try to open within a few second upon whatsapp message arriv
vigo45 said:
That is because you have turned on the Ambien screen. But I have problems with the proximity sensor and too much time the apps stoped and some things like that
Sent from my Mi A1 using Tapatalk
Click to expand...
Click to collapse
you are right, esp if you try to open within a few second upon whatsapp message arrives (through fingerprint), the screen becomes unresponsive but phone works on background. Happened quite a few times now, somehow I would find approx. where could be the restart button and press for restart, quite strange, don't know what to do?!!!
I experience this issue only once (when I tried enabling Ambient display). With Ambient display off, I didn't have a single freeze or app crash. I reboot phone every few days due to updated Magisk/Xposed modules, maybe it helps a bit..?
Since the November update I am also getting freezes and some lag, which is very disappointing. So you are saying that if I turn of ambient display it will take care of the random freezing?
Cheers

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