Nexus 4 and 7 won't connect to Windows PC - Nexus 4 Q&A, Help & Troubleshooting

Hello
I have a Nexus 4 Kit Kat 4.4.2 and a Nexus 7 Kit Kat 4.4.2. I also have a Microsoft Windows 7 Desktop computer.
In the past I was able to connect my Nexus 4 phone and Nexus 7 to my Desktop computer with no issues and swap files to the Desktop. These files were usually music MP3 files. However I was able to swap what ever I wanted over.
Today when I connected my Nexus 4 to my Desktop I kept getting error messages every second saying installing drivers or pop up screens asking what to do such as open file. Occasionally I would see Nexus 4 as portable storage but it would vanish within a second. I would also get notification noises every couple of seconds as well.
As far as I am aware I have:
USB debugging ticked
USB computer connection Media device (MTP) ticked
This is all very confusing and frustrating.
As far as I can tell my Desktop, Windows 7 is up to date and that my computer tells me that I have the correct drivers for the Nexus 4.
I have just connected my Nexus 7 to my Desktop and got the error message unknown device. Up till today, I never had a problem with my Nexus 7, but its been a couple of months since I connected them to my Desktop computer.
Any help would be much appreciated.
As an edit
I connected a Gingerbread phone and that would NOT connect to my Desktop
However I connected an ASUS TF300T Jelly Bean 4.2.1 and that connected first time with no problems

I would try re-installing the drivers. Google 15 second adb drivers xda
Sent from my Nexus 5 using XDA Free mobile app

Hello
I have tried to install new drivers from this site and ASUS's own site but I can not.
Windows 7 keeps telling me that I have the most up to date drivers.
Very confusing

Habe you tried out all your USB ports? Sometimes it refuses to on some ports.
Sent from my Nexus 4 using XDA Free mobile app

Connect your device. Open device manger, find device. Right click, properties, driver, uninstall driver (tick checkbox to also uninstall driver software) reinstall driver.

I have errors like that often on PCs, but mostly Apple Computers when running Parallels/Bootcamp. Installing an reinstalling can work, but also switching between the MTP and camera may help temporarily solve the issue

Get usbdeview and get rid of of all Nexus-like entries, then restart and reconnect, see if that helps. Also did you switch from mtp to camera and back? It did help for me in the past in similar situation.
Wysłane z mojego Nexus 7 przy użyciu Tapatalka

Related

[Q] Connecting Xoom to PC

Is anybody else have trouble connecting their Xoom to their PC? When I initially tried I get the following:
Motorola USB Composite Device Ready to Use
MTP Installing driver software (taking forever)
MZ600 Installing driver software (taking forever)
Last time it actually installed the Composite Device and MZ600, but not the MTP.
Then I turned on debugging, and it actually installed and showed a Motorola USB device under windows 7 devices, but as soon as I double clicked on it windows 7 froze up.
I'm running a fresh install of windows 7 with all updates. I've even recently completed the SP1 update. I've also never had any trouble with my Droid X. This is completely frustrating.
I run windows 7 64bit ultimate with sp1 and I plugged in and all is good with the world. Asked be to open up the 32gig folder and I put my books and music in the card. Works like a charm.
Sent from my PC36100 using XDA App
I had no problem with my windows 7 I5 processor recognizing my Xoom
Sent from my DROIDX using XDA App
worked ok for me with windows 7 64bit.
You might try toggling the USB debugging on the xoom on and off. I seem to recall doing that at some point last night.

[Q] Windows xp will not autoplay Nexus 4

No matter what I do my windows xp machine will not autoplay my nexus 4 so I cannot drag and drop files. I'm pretty sure I have the right drivers installed. I found them in some other thread. I know it's not the phone cause whenever I plug it into my roommates windows 7 computer it opens right up. Please help!
Try disabling usb-debugging if you have it on.
meangreenie said:
Try disabling usb-debugging if you have it on.
Click to expand...
Click to collapse
Tried that, nothing happened. In device manager it shows up as Android ADB Interface but my computer will not autoplay it for the life of me.
It should be showing up as an MTP device and installing an MTP driver if you want to be able to open up a file window etc. On XP this often doesn't work till you turn off USB debugging on the phone.
It sounds like you might still not have the correct MTP driver installed.
Sent from my Nexus 4 using xda premium
Upgrade to newer windows media player to get MTP on XP.
Sent from my Nexus 4 using XDA Premium App

[Q] USB connection issues

Want to start this by saying I'm pretty sure this is a pc issue rather than phone issue, I've had similar problems with every android I've owned. I installed drivers through the Nexus 4 toolkit and the tutorial by thesmokingandroid, my PC doesn't even acknowledge the phone. I get the beep when it connects and disconnects but the phone doesn't show up anywhere like my computer or device manager at all. Like I said my older phones would connect most of the time but almost always randomly disconnect/connect. I feel like it's likely a driver thing, never had problems with my iPhones or other things like mouse or keyboard. Is there a way other than a clean windows install to just clean my pc of any android related things like SDK or drivers? Also it's a custom built pc with 5 ports running win7, no ports will work. I added an in tower sd hub and feel like the problems might have started around then but I'm not sure on that. Any suggestions would be nice, not being able to connect my phone is an issue with no removable memory...
edit: Wanted to add that sometimes when I only have my mouse, keyboard, and Xbox controller connected I get those little connect/disconnect beeps at random and the bubble that says this device can perform faster. I'm pretty sure my ports are 2.0 too but I'm not sure how to check that.
Sent from my Nexus 4
I having the same problem. When I'm in fastboot mode my pc doesn't show my phone but when my phone is powered on it shows up on my pc. Anyone know what I'm doing wrong?
Anyone? I'm ready to try reinstalling Windows but would really like to know if there's something a less time consuming I could try first. I can't root or anything so I'm going to have to try something soon.
Same thing happens to me a couple days ago.
My laptop recognized the phones, but it showed nowhere in Device Manager. Adb could see my phone, but as soon as I went to bootloader, my laptop said An USB port is unrecognized
SOLUTION: I use Nexus Root Tool Kit and Google NExus 4 Tool Kit to REMOVE the nexus 4 driver, everything related to nexus 4 is removed. I only used these tools to uninstall the driver, not to install them.
Then I turned off the Windows 7's Automatic Update Driver by Window Update (or some similar names). This is important, because the driver that windows install autimatically doesn't covery the Bootloader Driver. I dont remember how exactly I turned the Automatical Diver Update off. Maybe when the popup "unrecognized USB" appear, I pressed it and there was an option to do that. Or you can search google.
A link to turn the Windows 7 Automatic Driver Installation: http://www.sevenforums.com/drivers/82054-turn-off-windows-7-automatic-driver-installation.html
Restart my computer after that. THen download driver from this http://forum.xda-developers.com/showthread.php?t=2010312 ONly the driver.
THen Install it from DEvice Manager by plugging my phone again.
Finish.
I had the same issue,here's the fix:http://forum.xda-developers.com/showthread.php?t=2036400
In my case,there was no wpdmtp.inf file in windows/inf,hence device wasnt recognised.
I'll give that a shot when I get home thanks.
Sent from my Nexus 4
wareju said:
I'll give that a shot when I get home thanks.
Sent from my Nexus 4
Click to expand...
Click to collapse
Yeah, what causes so much trouble for me is the Windows-7-automatic-driver-installation. It helped me sometimes, but not with the NExus 4 :|

Nexus 4 is not recognized by computer

Hello.
Three weeks ago my Nexus 4 is recognized by my three computers (work, home and friend) like a drive. Now it is not anymore recognized by friend 's computer: I hear the sound of connection but no change in file manager. However it works fine on two other computers (home and work). In addition the Nexus 4 of my friend is always recognized by these three computers.
I tried to install N4 drivers on Friend 's computer. No change, my Nexus 4 is not recognized by friend's computer. I tried the debug mode too. No change. And the nexus 4 of my friend works on the three comptuters. Very frustrating .
These two Nexus 4 is updated with 4.2.2, in stock rom, not rooted, 16Go, v11.
Does someone could help me to solve this problem without saving my data and then restoring to factory values?:highfive:
Thanks.
I forgot to write that i used only one usb wire on the same usb port. To be sure that the problem is not the wire or the usb plug.
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Thanks for your answer. I will try your solution today. But I don't understand why the other nexus, unlike mine works fine on every computer.
Sent from my Nexus 4
Click to expand...
Click to collapse
Envoyé depuis mon Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
Click to expand...
Click to collapse
Thanks i will try your solutions tomorrow. But these solutions doesn't explain why one Nexus 4 works on the friend 's computer and the other Nexus 4 doesn t work: same wire and same usb plug.
I plugged the nexus on my computer. And I unistalled the driver of nexus in my device manager unplugged and plugged again the nexus. And then let windows recognize the nexus and install his own compatible driver. Thanks nhatters.
The problem was that for run application named carbon I had to install in computer first the adb driver and carbon for computer. And this driver does not recognize my nexus which have not carbon (for mobile install).
i had the same problem few minutes ago .. i just turned USB Debugging on and voila the PC detected my nexus 4.
Aha i had the same problem i just lowered the notification shade selected usb device n selected camera option and reverted back to the media transfer and that fixed it
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
juan_carlos__007 said:
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
Click to expand...
Click to collapse
Same problem for me on Windows 7. I have tried everything - different cables, different ports, enable/disable USB debugging. Even uninstalled drivers etc. It is getting detected on Windblows and is showing up in the taskbar as an USB device with a green mark. But it is not showing up as a drive or the MTP device. Frustrating to no end!
im gonna try to research in microsoft website which drivers are not originally installed in my computer and delete all the wird ones maybe some other driver from another hardeare like another cell phone or something is interfering. Hope I dont delete something that will make my computer not work right.
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
reiko09 said:
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
It's not the same because I've tried adb and nothing. Your problem can be fixed by modifying google drivers. In the other hand I tried a friends nokia phone with same usb cable and started installing drivers right away.. Mine does nothing, not even a connection sound just charging. so It's not the cable. I'm starting to think the micro usb port got damaged or something really wrong with the rom but still I've tried to see if reseting the phone works and nothing.
Seems like its an issue with 4.2.2. Since last week my N4 was acting very strange. when I connect to my pc; It would connect and disconnect every second. After checking in Device Manager; my Nexus 4 was listed under SAMSUNG Android Phone . I end up uninstalling it (plus check delete driver software). Then I rebooted my computer. It reinstalled the driver and now its working. Thought my wire was broke.
This worked for me, it shall work for everyone else
Open the start menu and type in device manager and click on it, it should npbringba window up. Now at the stop it should say android device or something similar, drop down that section and right click to delete "Google ADB Interface" which was for me should be for you also. After make sure you check the box in the confirmation to delete the driver. Reboot your PC plug in your device and enjoy!!!

[Q] Can't view Nexus 4 folders in Windows 7 folder explorer

Hey, I am having a problem viewing my files on my Windows 7 PC. The Nexus 4 shows up in (devices and printers) as a Nexus 4, but it doesn't show up in my folder explore. I have my phone set to MTP. I tried uninstalling and reinstalling Android ADB Interface hoping it would fix the problem but it didn't. The funny thing is that I also received a replacement for my Nexus 10 and it's also having the same problem, but if I plug my old Nexus 10 in it works just fine. All devices work on my other computer, so it shouldn't be a hardware issue. Thanks in advance for your help.
Shadow_Boxer said:
All devices work on my other computer, so it shouldn't be a hardware issue. Thanks in advance for your help.
Click to expand...
Click to collapse
If your Nexus 4 works fine on your "other computer", then the issue is with the computer (by process of elimination).
While connected, check device manager for unknown device or Nexus 4 (under Portable Devices), right click and remove it, disconnect phone and reboot.
Then try connecting your phone and you should get "found new hardware" and hopefully Windows will fix the driver.
I am having the exact same problem. Except sometimes it works and sometimes out of the blue it does not. If it does not I have to restart computer and hope that once booted up it will show. I also have that the folders show up, then if I unplug and plug back in later, it will no longer show the folders. No idea what gives
Windows 7 doesn't always play nice with MTP devices. I've had nothing but problems with my Galaxy Tab 7+ and some minor issues with the Nexus 4, they like to disconnect whenever they feel like it.

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