Google voice app (dialer) not working with VZW Galaxy S5 - Verizon Galaxy S 5 Q&A, Help & Troubleshooting

Something seems to be causing Google Voice to not function with my S5 from Verizon.
I restored my wife's phone to defaults, installed just the current GV app, and despite picking either 'use google voice for this call' or 'use google voice for all calls', the phone directly dials the number rather than google voice. behavior on every other android phone is that it pulls the GV alias number via data connection and dials that.
End result is her vzw phone # gets exposed to numbers she calls, instead of the caller seeing the desired google voice # on their caller id.
I tested earlier versions of GV app, tested my GV account, and tested all of her stuff with another new in box Galaxy S5. still no luck.
For the time being I moved her back to a Droid Maxx and GV works fine.
Does anyone else have this issue? Or a workaround?

theres a screen during installation config that you select "this phones number" make sure you are doing that correctly. the more current versions dont dial out on data, they dial out on a google number then connect the call. make sure you are downloading google voice from play store not trying to use some current version from when google used a single number to call out on.

Related

Does anyone use Google voice and voice choice??

I've been using the app "voice choice" and it manages a contact list for google voice. basically it manages which numbers are connected with your real # and which numbers are connected using google voice, so I actually have 2 lines.
Problem is, after I installed CM7, Voice Choice doesn't work. Default setting used to be that when I dial out it would be my google voice number always. But now everytime I dial any number, it constantly asks me to choose, it's so f'in annoying.
Is there an updated form of this app or a different one that works better??

Google voice has taken over my Evo

So I installed a google voice application so I can make calls, not receive them, through GV.
After the app's setup, and people call me on my regular cell phone number, the call comes through google voice instead. When I place a call or txt someone, it uses my google voice number.
I uninstalled the app and its still the same issue. How do I stop google voice from taking over my phone? I only want to use google voice when I want to, not automatically.
Login to your Google Voice account and click the gear in the upper-right hand corner then Voice Settings. In your Google Voice numbers, find your mobile number and see if it says "Google Voice Enabled" next to it. If so, then when you were setting up the Google Voice app you enabled Google Voice integration.
^ as above. Go to voice.google.com and log in. Top right - go to Voice Settings. Beside your # deactivate your number and then re-add it with Google Voice LITE. Lite is the key. I can't remember the exact steps though.

[Q] I can't dial out on my Nexus 4 with Google Voice

Hi everyone.
I have a major problem trying to use Google Voice on my LG Nexus 4 phone.
I have my Google Voice number for over 2 years and it has worked fine on other phones, also it currently works on my laptop using the web browser - I receive and make (dial out) phone calls from the browser.
But on my phone - I can't dial out!
Any of you had the same problem and knows what the solution is?
I am searching online for a solution but can't find an answer.
It doesn't even seem that anyone else have the exact same problem that I have...
Here are some details:
I am on T-Mobile. Regular plan - post paid (not pre-paid), on a contract. I have even activated international dialing, as I call some people overseas once or twice a month. I have unlimited minutes (in the US), texts and internet (although after 2GB it gets slower).
My GV account seems to work OK - with Hangouts - in the browser on my laptop (Acer PC).
I can make phone calls and receive them - in both cases Hangouts handles the calls. I see now that if I receive a phone call it directs to Google Hangouts - but it works there just fine. It seems that Google have integrated Voice and Hangouts.
May be that's causing a problem in my phone...keep reading, please.
By the way - when I am in Google Voice's menu - and try to dial a number from there - I have 2 options:
1. dial a number using "Googe Talk" - nothing happens - it can't dial out that way. (You have to go to Hangouts and dial from there)
2. dial a number using xxx-xxx-xxxx (your phone number shows here - that's my T-Mobile number attached to this GV account) - when I choose that option and dial a number - this happens - GV dials my phone first, my phone starts ringing and I have to answer it - I answer it, then it connects to the number which I dialed on the laptop. That works.
When I go to the settings of GV in the browser - first menu that says "Phone settings" - there currently I have checked both options for "Forward calls to": 1. Google Chat & 2. Mobile number (My T-Mobile number). If I uncheck "Google Chat" as a forwarding option - when someone dials my GV number it will only dial my phone, and it won't dial my GV account on my laptop (Hangouts). I have tried either leaving both checked, or just dial my T-Mobile number - but both ways Google Voice does not work properly on my phone.
Now - lastly - on my phone (Nexus 4) - I receive phone calls when someone dials my GV number.
But I can't dial out (make phone calls)!
I have tried everything from reinstalling Google Voice (the app), clearing cash and data, restarting the phone, Sign Out and Sign In again.
I have tried changing the calling option: "Always dial with Google Voice", "Ask Every Time You make a phone call", etc. neither works - it never dials... What happens is - it changes the screen for a second and tries to dial, but then goes black, then goes back to the GV app. It can't dial!
Any idia why this is happening?
Some other thoughts:
I also have Google Hangouts on my phone - can this cause a problem? Do I need to do a certain setting in the Hangouts app?
I have had this GVaccount attached to a different number once also. Then I unattached it from itand attached it to my current T-Mobile number. I went through confirming it - I received a phone call and input a PIN which was provided (in the browser), afterwards I got the message - "You have successfully added your number".... Can that have caused a problem?
Please, help me!
I need to be able to use GV on my Nexus 4. Mostly I need it for when posting adds on CraigsList - I want to give away my google number and be able to receive a call and make calls with that google number. Also I need it for giving away to strangers and such... But I need to be able to dial out, return missed calls, etc.
Any help will be appreciated. Thanks in advance!
Try using the native dialer on the phone while the option "Use Google Voice to make all calls" is checked in the Voice app. Make sure you've started the Voice app and it's running in the background. Also, in the Voice settings you see on a computer, try only forwarding calls to your phone, and nowhere else, and see if that makes any difference.
Johmama said:
Try using the native dialer on the phone while the option "Use Google Voice to make all calls" is checked in the Voice app. Make sure you've started the Voice app and it's running in the background. Also, in the Voice settings you see on a computer, try only forwarding calls to your phone, and nowhere else, and see if that makes any difference.
Click to expand...
Click to collapse
I tried all that you said before, and I tried it just now again - a couple of times I reset the phone too, uninstalled the GV app, and reinstalled.
Still doesn't Dial Out!
Other things to point Out - I am also using Go Launcher. I tried going to the regular launcher and dial from there. Still doesn't dial out....
Also - I have chosen in the settings to Sync Everything!, and background data is enabled.
The only one thing I haven't done is to switch the Voice Mail Service. I skipped that setting when prompted.
I want to be able to use my own Voice Mail provided by T-Mobile when someone calls my T-Mo number,
and if someone calles me on my GV number and I miss the call - then that should go to the GV Voice Mail, which I can check by dialing the GV number from my cell or by going to the Google Voice web page in the browser. I want the 2 Voice Mails to be separate!
Can this Voice Mail setting be a reason to cause problems for me when I Dial Out?
Any suggestions, please, HELP!
nexuspeer said:
I tried all that you said before, and I tried it just now again - a couple of times I reset the phone too, uninstalled the GV app, and reinstalled.
Still doesn't Dial Out!
Other things to point Out - I am also using Go Launcher. I tried going to the regular launcher and dial from there. Still doesn't dial out....
Also - I have chosen in the settings to Sync Everything!, and background data is enabled.
The only one thing I haven't done is to switch the Voice Mail Service. I skipped that setting when prompted.
I want to be able to use my own Voice Mail provided by T-Mobile when someone calls my T-Mo number,
and if someone calles me on my GV number and I miss the call - then that should go to the GV Voice Mail, which I can check by dialing the GV number from my cell or by going to the Google Voice web page in the browser. I want the 2 Voice Mails to be separate!
Can this Voice Mail setting be a reason to cause problems for me when I Dial Out?
Any suggestions, please, HELP!
Click to expand...
Click to collapse
Hm. Are you rooted? Have a custom ROM? If so, which ROM?
I ask because I know I was having troubles similar to yours when I used MIUI. I could receive calls via Google Voice, but it would use my actual number, instead of my Google Voice number, to dial out. It would work, but Voice could not intercept the call before my real number dialed out. I never messed with it too much, as I flashed back to PA after a few days. All that shows is maybe some ROMs have troubles letting the Voice app integrate with the native dialer. If you have the time, try flashing a new ROM and testing it. It won't be a fix, but it might help prove that theory.
Johmama said:
Hm. Are you rooted? Have a custom ROM? If so, which ROM?
I ask because I know I was having troubles similar to yours when I used MIUI. I could receive calls via Google Voice, but it would use my actual number, instead of my Google Voice number, to dial out. It would work, but Voice could not intercept the call before my real number dialed out. I never messed with it too much, as I flashed back to PA after a few days. All that shows is maybe some ROMs have troubles letting the Voice app integrate with the native dialer. If you have the time, try flashing a new ROM and testing it. It won't be a fix, but it might help prove that theory.
Click to expand...
Click to collapse
I have NOT rooted my phone (and never had). It is a regular Unlocked Nexus 4 which I bought from the Google Play Store.
It is very frustrating that I can't make the Google Voice to work on it.
I also have the Advanced Task Killer installed on it. I checked it and GV shows as running. I have not killed it (I leave it unchecked).
It is not being killed by a task killer... Anyway the GV works when I revceive calls, but I can't dial out.... very weird.
It seems that no one knows what the problem is.
It seems like you could have some kind of troublesome loop going on by having your GV number tied to Hangouts and having it confirmed on two devices. Your statement about when dialing with Hangouts on the laptop, the laptop dials your phone and then the call goes thru to the number leads me to believe this. The problem with confirming to Hangouts on your laptop is that your laptop does not have it's own phone number to share with Hangouts like your phone would. Perhaps your laptop is set as default with GV to Hangouts and this is preventing you from making calls on your phone with GV. It should work. I just tried it. Have you tried removing your GV number from Hangouts on your laptop to see if it will allow it to function properly on your phone?
Sent from my Nexus 4 using Tapatalk 4
fernandezhjr said:
It seems like you could have some kind of troublesome loop going on by having your GV number tied to Hangouts and having it confirmed on two devices. Your statement about when dialing with Hangouts on the laptop, the laptop dials your phone and then the call goes thru to the number leads me to believe this. The problem with confirming to Hangouts on your laptop is that your laptop does not have it's own phone number to share with Hangouts like your phone would. Perhaps your laptop is set as default with GV to Hangouts and this is preventing you from making calls on your phone with GV. It should work. I just tried it. Have you tried removing your GV number from Hangouts on your laptop to see if it will allow it to function properly on your phone?
Sent from my Nexus 4 using Tapatalk 4
Click to expand...
Click to collapse
Hi again.
First - THANK YOU for all the responses.
My statement about dialing from my laptop was actually that when dialing from Hangouts - it dials out (without dialing my phone at all), but when I dial out from the google voice web site (this is different from Hangouts) - www.google.com/voice - when I dial out from this web site - then it dials my phone first, I have to answer it, and then it dials the number which I typed on the laptop... This is very strange. Try it and see what I mean. When I dial Out from the new Hangouts (which is tied to Google +) then it dials out directly - without dialing my cell phone first - then I just talk through the laptop microphone, just like when using skype, for example.
My understanding is that Google are going to replace Google Voice entirely with Hangouts. At the moment they are in "Transition" mode or something.... and that's what's causing these weird things. When Google close down Google Voice and move on to just offering Hangouts - then may be it should all get fixed.
I started digging deaper for questions online. Some people have similar problems and they all happened after introducing Hangouts.
Another thing - I have Hangouts on my phone, and I cannot erase it - cause it is the Nexus 4, and comes installed.
I saw some people have similar problem when Hangouts is installed on your cell phone.
Here is one suggestion from another user:
On Android (phone) you can try these steps:
Go to the account Settings in Hangouts
There should be a section that says "Phone number confirmed" and will show the confirmed #
Click that
It will say "Google will now confirm # is your mobile number with a one-time SMS....
Below that message, you can click "Edit" to edit your number and I believe you can delete it there.
Here is the link I got this from (and edited it a little bit): http://productforums.google.com/forum/#!topic/hangouts/VkjUHFWcbeM
I tried that - and guess what - there are listed actually 2 phone numbers in this Hangouts Setting: my personal phone number, and the GV number. And I cannot delete any of them! I tried edit, and it just asks me about adding a new number, but I can't delete an old one.
So I think this is causing the problem - Hangouts overtook my GV number, when it should only use my cell number - or the opposite - I am not sure. Anyway- it's using both numbers right now. So when I choose in the GV app to "Dial all numbers" with GV - nothing happens - cause I think Hangouts overtook these numbers.
Has any of you tried both Hangouts and GV installed on the same cell phone and have the GV number listed in the Hangouts menu?
Please, check and let me know.
Any suggestions?
Yes. I have both my AT&T cell number and GV number loaded into Hangouts and I have no issue dialing out with my GV number. It auto does that. When you confirm your cell number, it auto loads the GV number also.
Sent from my Nexus 4 using Tapatalk 4
fernandezhjr said:
Yes. I have both my AT&T cell number and GV number loaded into Hangouts and I have no issue dialing out with my GV number. It auto does that. When you confirm your cell number, it auto loads the GV number also.
Sent from my Nexus 4 using Tapatalk 4
Click to expand...
Click to collapse
And when you go to your Hangouts app - under settings/phone number confirmed - does it show you 2 phne numbers or 1 phone number and which one (your GV number/cell phone number) ???
In my case - Hangouts shows both my cell and my GV numbers - listed there as confirmed.
I tried erasing any of them, but I can't. At this moment Google has not made it possible to erase a number from this settings menu.
I think that is causing the problem for me.
What do you think?
I am so frustrated I can;t use Google Voice on my Nexus 4... I started using Viber.... as almost everyone I know already started using Viber...
It's a shame Google ruined Google Voice and it seems they are going to fully replace it with Hangouts in the upcoming months...
There are so many complaints by other users, I am reading...even the messaging doesn't work that well any more....
But, thanks, to anyone who is reading this post and trying to help me!
nexuspeer said:
And when you go to your Hangouts app - under settings/phone number confirmed - does it show you 2 phne numbers or 1 phone number and which one (your GV number/cell phone number) ???
In my case - Hangouts shows both my cell and my GV numbers - listed there as confirmed.
I tried erasing any of them, but I can't. At this moment Google has not made it possible to erase a number from this settings menu.
I think that is causing the problem for me.
What do you think?
I am so frustrated I can;t use Google Voice on my Nexus 4... I started using Viber.... as almost everyone I know already started using Viber...
It's a shame Google ruined Google Voice and it seems they are going to fully replace it with Hangouts in the upcoming months...
There are so many complaints by other users, I am reading...even the messaging doesn't work that well any more....
But, thanks, to anyone who is reading this post and trying to help me!
Click to expand...
Click to collapse
That is what I was stating. Under settings in Hangouts, both numbers are listed. When I confirmed my cell number in Hangouts, it detected I have a Google Voice number and automatically added the number with my cell number. Despite this, I am able to dial out with my Google Voice number.
Sent from my Nexus 4 using Tapatalk 4
GV with MIUI
Johmama said:
Hm. Are you rooted? Have a custom ROM? If so, which ROM?
I ask because I know I was having troubles similar to yours when I used MIUI. I could receive calls via Google Voice, but it would use my actual number, instead of my Google Voice number, to dial out. It would work, but Voice could not intercept the call before my real number dialed out. I never messed with it too much, as I flashed back to PA after a few days. All that shows is maybe some ROMs have troubles letting the Voice app integrate with the native dialer. If you have the time, try flashing a new ROM and testing it. It won't be a fix, but it might help prove that theory.
Click to expand...
Click to collapse
Hi,
I have the same issue described above. I am using MIUI rom and GV is not working. I am able to receive calls, but not able to make calls. I use Mi4c phone with MIUI 6 rom. When i flash CM12.1, GV works flawlessly. Any solution will be helpful.
Raja

Google Voice mail not working with VoLTE?

I have always used Google Voice as my default voice mail app. After upgrading to VoLTE (Kitkat 4.4.4), whenever someone calls me and I do not answer, it just says that my voice mail box is not set up. Anyone else having this problem?
Yes you have to set it up again
Sent from my SM-G900V using Tapatalk
mmw68666 said:
Yes you have to set it up again
Sent from my SM-G900V using Tapatalk
Click to expand...
Click to collapse
I uninstalled and reinstalled, ran through setup and still nothing. I will try again.
I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.
I dont know what I am doing wrong. I reset my Google Voice by uninstalling it and reinstalling, setting it up, then making sure hangouts voicemail is enabled. Anyone have any other thoughts?
*71 your Google voice number to forward it.
Thanks! Just came back here to own my shame as I forgot I had to do the call forwarding.
All better now
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I enabled Hangouts integration with Google Voice, and everything is working fine for me after setting up my Google Voice number for forwarding again with VoLTE enabled.
JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.
superrelaxx said:
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.
Click to expand...
Click to collapse
Tried that yesterday several times on my own and with VZW "support." They seem to think it may be a network backend issue, and have sent it up the food chain...
Sent from my iPad using Tapatalk HD
Chopstix9 said:
I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.
Click to expand...
Click to collapse
I have an old plan. 1500 Min, unlimited text and data. For me, it isn't about saving minutes, it is about the quality of the call. My wife and most of my family has GS5, the others just got iPhone 6 so most of my calls VoLTE and I love it.
Slightly off topic, but has anyone gotten the calling feature within the new hangouts integration to work over wifi? I need this at work because when I have to go out on the floor there is no service, but there is wifi.
Sent from my SM-G900V using Tapatalk
Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.
JAYNO20 said:
Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.
Click to expand...
Click to collapse
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
bsweetness said:
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
Click to expand...
Click to collapse
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.
JohnKuczek said:
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.
Click to expand...
Click to collapse
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).
bsweetness said:
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).
Click to expand...
Click to collapse
Tried all those options. I don't see how its working for anyone that has voLTE enabled. As soon as I disable it fowarding works fine.
I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
timeToy said:
I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Click to expand...
Click to collapse
Odd that that works for you. I had tried that, and setting it up through the MyVerizon app, and by the VZW tech setting it, all with the same broken results.

Goggle Voice is configured to make "all calls" over Google Voice but it isn't working

Goggle Voice is configured to make "all calls" over Google Voice but it isn't working
Google Voice is the number that I give out to the world (and has been for 10 years). Therefore, I want to use it to receive and make calls on my S4 (and I want the carrier number to be invisible).
I have set up GV to forward calls to the S4, and that works perfectly. I have configured GV (on the S4) to use my GV number when making ALL calls from "this device's" phone app. That doesn't work. Nor does the option to choose for each call (once I dial, I am presented with the option to choose, and when I choose GV, the call still goes over the carrier, with the carrier number in the caller ID).
I have done some searching and, to the extent it has been discussed, the "all calls" option appears to work for others (though it isn't clear what phones they are using; only that they are Android). I am open to suggestions as to why it doesn't work for me.
Lollipop 5.0.1, OC4 ; the carrier is AT&T, though the phone is both unlocked and rooted
As I recall, this worked on a previous phone, a Galaxy Nexus. In that case, the phone automatically dialed GV, entered "2", and then dialed the ultimate number. Takes a little longer, but worth it. I have no idea whether the current system is supposed to work the same way, as it doesn't work for me.
Thoughts? Solutions?

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