I was all set to finally take the plunge and sign a contract with Sprint for the new Hero - just waiting for my prepaid cellphone account to run out of money. Now more and more reports have started coming in about the Sprint Hero and its issues with losing SMS, and possible MMS too. Some sauces:
Engadget's questioning > and the scary responses: http://www.engadget.com/2009/10/26/htc-hero-having-intermittent-text-messaging-problems/
Sprint Community's ongoing thead: http://community.sprint.com/baw/thread/22913?tstart=0
SprintUser.com's ongoing thead (there are many): http://www.sprintusers.com/forum/showthread.php?t=195769
Slightly older but still the same problem from here from XDA: http://forum.xda-developers.com/showthread.php?t=572134
A few observations (feel free to add your own):
-UK/GSM Hero users are experiencing this, though to a much lesser extent
-A common, but not completely sweeping assessment is that affected users are using task killer programs or did at one time, even before a hard reset
-Soft resets tend to help the problem, though only temporarily (for some)
-People are getting the same issues on brand new phones that they exchanged for old ones.
Any thoughts? Do you have any personal experiences with this? I'm hoping to hold out till HTC/Sprint releases a patch or some sort of announcement about this problem but in the meantime, what has your experience, as a CDMA/Sprint Hero user, been like in regards to losing/delayed SMS and MMS messages?
From my experiance running Hero on the G1 lost text messages were due to the messeges app failing due to many things running and causing it to crash.
I can't speak for the sprint Hero, though I have not experienced any lost text messages I am aware of.
Maybe its a network issue?
I actually experienced it once. From what it appears, I downloaded a task manager and selected to kill all running apps. After I rebooted my phone though I have yet to experience any text message loses. Originally I was blaming it on a 3rd party messaging service, however now I really think it was as a result of killing the messaging app. This happened about a week and a half ago and so far *knocks on wood* have not experienced any other issues. Aside from that, I still love my hero. I honestly think that it is the best phone I have ever owned.
My biggest issue with SMS messages is that I've had up to a 3-4 minute delay between the timestamp on the message and when i get the notification. But AFAIK, I haven't lost any messages.
I think its a great phone so far. If Android keeps picking up as it appears to be, I think it can trump apple and iphone.
I have not lost any texts. I tested with texts to and from different carriers and area codes. I have not run any task killers. For what it's worth, I have not had any of the battery problems that people have run into either.
i had lost all of my SMS messages on my Sprint Hero after i installed Handcent SMS and used it for a couple days ( which so happened to be exactly a week after i bought the phone the messages were gone)
your sms's are still there, but they are in your messenger app, handcent doesn't access stuff that's already there, just the new stuff comming in. I don't belive it's possible to import the sms's that are already there, or at least there's not a known procedure on how to do so.
you can access them if you pull up your original messenger app, just no way to import/export. Sorry, probably not the answer you were looking for, but it is the correct one.
I had this problem when I first got my Hero, no text messages were being received, third party SMS app or not. My Hero said 'with Google' on the back. I exchanged it for one that just says 'htc', haven't had the problem since.
im worried
ive had the phone for 2 weeks.three days later i got the dreaded calls from friends and girlfriend that i havent been answering back to text. ive installed handcent sms and smstomailbox. from then on the problem has stopped.although i have sent myself some text and im yet to receive them no one has told me they cannot contact me. i just moved to sprint because i recently got a job as an assistant. my boss contacts me strictly through text. (you can imagine the magnitude of this issue) after all the forums ive read, i dont know what to do regarding this. my 30 days is almost up. i cant imagine a patch is not already on the works, but ive read this has been a known problem for some time. with Htc pumping out phones by the dozen and 1.6. / 2.0 updates taking the spotlight, i wonder if i should return my phone. the phone is real nice and i dont want a flimsy pre. seems too much stress for a device you pay good money for.i have the sprint hero with the "with google" in the back. seems like a bad time to get a phone with sprint since theres no news on wether this phone will be upgradeable or patched and the other phones are going to get upgraded soon. (HD2)
!!!
on another thread someone posted that the problem had been acknowledged . the post pointed to a flaw in the sms app that did not send a "memory full" notification back to the sms database server. so it seems theres a limit to the sms app capacity and it kinda locks down or something along those lines. lol (sorry ill post the link when i find it again) in other news 2.0 is coming to the hero. so i guess ill deal with the issues till then.
I purchased a Hero on launch day [early run device, without 'with Google' branding, only 'HTC' on the back cover] and quickly encountered the intermittent text message delivery debacle.
Bottom line, there were extended periods of time in which text messages being sent to me were simply not appearing on my phone. [Side note, this includes individuals both on and off the Sprint Network.] Turning the phone off and on usually alleviated the non-delivery / appearance problem but any messages sent during that time were gone. There was no flood of messages post restart.
I should note that on two occasions I did notice that I had received a text in the top notification bar but when I opened the Messaging App, the text was no where to be found.
It appears that the messages may indeed have been delievered... but the app is 'eating' them, so to speak. This *could* explain why on Sprint's end, everything looks fine on the network... or so I was told, which I believe.
My temp solution, as advised by forum / discussion posts by other Hero users was to install an alt Messaging App [I used Handcent SMS] and use this rather than the stock Messaging app. Additionally, I added 'SMS To Mail Lite' which forwarded a copy of my incoming texts to an email address. I experienced no intermittent outages / delivery failures / abductions at all. Both Handcent and the email inbox matched. While this 'worked' I was unable to replicate the bug but since I was using Handcent this might have been why.
Later, after spending some time on the phone w/Sprint Advanced Tech Support, they determined it was not a network issue and was due to the phone itself [as their system showed all my messages being delivered]. They set up a trouble ticket and I was able to swap my Hero for a new one at my local store. Caveat, I was still under the 30 day trial which made things much easier when I got to the store.
I was told by Advanced Tech Support that HTC has recognized this intermittent text delivery issue and they are working on a solution. I only mention 'Advanced' b/c the first individual I spoke with from regular Text Messaging Support had zero knowledge of this issue and was quick to deny any problems whatsoever. No one at the store knew anything about it either, but I wasn't expecting it. So if you speak with anyone at Sprint, expect that they might not know yet and be nice. You might even get a replacement phone.
Currently, I'm still using Handcent and really like it. Tried ChompSMS but just prefer the other. They're on par w/one another so be sure to check them both out if you prefer to go this route. Also, I used the 'My Backup Pro' app to restore my new phone to the original configuration. Certainly worth the $5.
Hope this helps.
I'm using CyanogenMod 10.1.3 on my Sprint S4, and I cannot receive multipart text messages and it is driving me nuts. I always get the "1/2" or "1/3" notation and the first part of the message but then I never get the second or third part.
Has anyone else experienced this with this phone and ROM combo? This is with both the stock messaging app as well as Handcent. Not sure if it's the phone, the carrier, the ROM...or what. I've never even ran the stock ROM on this thing unfortunately so I don't have any experience to go on with that.
I've tried other messaging apps too with the same issue...really strange.
jdostal said:
I've tried other messaging apps too with the same issue...really strange.
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I've noticed that the issue seems to only be from certain carriers. I have several friends that are on Sprint and I can usually get mulitpart messages from them. I have a few people that always send me long messages from US Cellular and those always get cut off.
I've updates to new CM Nightly's, new SMS apps, put a stock rom on and updates PRLs etc...
I have no clue what is going on with this. Anyone else had this problem?
Just recently switched from Verizon and an iPhone to TMobile and the LG G2. I found out today I cannot send to more than 10 recipients in a group message. I tried Hangouts, Handcent, Textra, Go SMS... nothing seems to allow more than 10. How can I increase this? My phone is currently not rooted and just running stock.
I just picked up a G2 and am wondering if there has been a solution to this issue? Haven't ran into it in a while and it's annoying when I'm trying to send a text to 15 people about our next hockey game. Thanks!
tawheed12 said:
I just picked up a G2 and am wondering if there has been a solution to this issue? Haven't ran into it in a while and it's annoying when I'm trying to send a text to 15 people about our next hockey game. Thanks!
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Uses GO SMS. I can send out a 100 person sms now using my S3 and Tmobile.
Hi all,
Started this thread in the Asus ZenWatch section, but looks like it is more indicative of the S5 as a whole. Whenever I try to use Google Now to send a text message using my voice, it shows up in my conversations as sent, but the recipient never actually receives it. This occurs in the Verizon Messaging App, the default Samsung Messaging App, and Google Hang Outs. When I click on the message history, it looks like the phone is adding the country code of "01" (USA) to the beginning of my texts. I'm in the USA so I'm not sure of this is a problem or not. As of right now, I can't send any texts through Google Now. This is a huge deal breaker for me, as I got the phone specifically for hands-free applications.
I'm working with a Samsung Galaxy S5 running 4.4.4 on the Verizon Network. Any help or advice anyone can provide would be greatly appreciated!
I've had this problem for a while and I i can't actually recall if it ever worked. Now with a Android Wear watch the issue is extremely noticeable since it hinders the use of one of its main features.
I have OK google from any screen and even when locked but for some reason when i tell it to send an sms it will do it BUT the recipient never receives it.
It creates the sms on my phone but the recipient never gets it.
Maybe its my texting app but i have used Stock, Google, Hangouts, Textra. None of them seem to send through the "OK google command."
Any one able to offer some insight on this issue?
If some one has it working on their note maybe list what sms app you are using.
update: When I use google now it appears to be sending to the right number but it has a "011" in front of it which is why it isnt working.