[Q] Bell apps show up on my Rogers phone - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Hi,
I bought an S4 which was previously rooted. Last owner unrooted it and used triangle away to make sure all was as stock looking as possible.
Last week I did a factory reset on the phone as I was having issues with it. After the reset it shows all the stock apps and standard Rogers bloatware. BUT it now has a couple of Bell Bloatware apps as well!!!
I need to send the phone in for repair as I am getting "intermittent SIM card not detected, phone is restarting error". Should I be worried that Samsung will detect that the phone was at one time rooted?
What should I do?
Thanks

rezadue said:
Hi,
I bought an S4 which was previously rooted. Last owner unrooted it and used triangle away to make sure all was as stock looking as possible.
Last week I did a factory reset on the phone as I was having issues with it. After the reset it shows all the stock apps and standard Rogers bloatware. BUT it now has a couple of Bell Bloatware apps as well!!!
I need to send the phone in for repair as I am getting "intermittent SIM card not detected, phone is restarting error". Should I be worried that Samsung will detect that the phone was at one time rooted?
What should I do?
Thanks
Click to expand...
Click to collapse
When the last owner unrooted the phone, they likely used one of the odin files from here which are all Bell based for I337M (Canadian S4). There is a thread in here where this happened to another user and they returned the phone to stock Rogers instead of Bell, you will need to search for that thread. The bigger concern is Knox is probably tripped on the phone, when it boots up there will be some tiny text it the top left corner, yellow and red I believe, there is a thread about that here too.... If Knox is tripped (pretty sure it is) then all you can do is try to get it repaired by Samsung, I wouold be interested to find out if they do it or not.....

Thanks for the reply.
I shut the phone down and then turned it back on, paying close attention to evenrything. There is no small text in any corner. What is odd id that the phone goes through its boot sequence, gets to the lockscreen, and then goes through the boot sequence again a second time.
And for clarification, I have all the Rogers bloat, but I have three Bell bloat apps too!
I will do a search again to see if I can find the threads you have mentioned.
Gage_Hero said:
When the last owner unrooted the phone, they likely used one of the odin files from here which are all Bell based for I337M (Canadian S4). There is a thread in here where this happened to another user and they returned the phone to stock Rogers instead of Bell, you will need to search for that thread. The bigger concern is Knox is probably tripped on the phone, when it boots up there will be some tiny text it the top left corner, yellow and red I believe, there is a thread about that here too.... If Knox is tripped (pretty sure it is) then all you can do is try to get it repaired by Samsung, I wouold be interested to find out if they do it or not.....
Click to expand...
Click to collapse

rezadue said:
Thanks for the reply.
I shut the phone down and then turned it back on, paying close attention to evenrything. There is no small text in any corner. What is odd id that the phone goes through its boot sequence, gets to the lockscreen, and then goes through the boot sequence again a second time.
And for clarification, I have all the Rogers bloat, but I have three Bell bloat apps too!
I will do a search again to see if I can find the threads you have mentioned.
Click to expand...
Click to collapse
You have to go into download mode to see the text.
Sent from Black<3's I337 running Foxhound ROM

Put the phone in download mode and no small text.
Now that the phone is not rooted, can I put it in download mode, attach it to a PC and flash a stock Rogers 4.3 ROM via ODIN? Do I need root for this?

rezadue said:
Oh, and one other question. Now that the phone is not rooted, can I put it in recovery mode, attach it to a PC and flash a stock Rogers 4.3 ROM via ODIN? Do I need root for this?
Click to expand...
Click to collapse
Not to ODIN it no. Root not required.

Found the other thread, you have spoken of. It seems like that guy got bloatware from Bell INSTEAD of Rogers. I have blaotware from Rogers(ok
) AND Bell(Not ok).
http://forum.xda-developers.com/showthread.php?t=2422497

Almost same issue here on my N900W8. My phone is working fine and rooted, except I got the Rogers AND Bell apps too before rooting and flashing CWM (only way I knew of at the time to force boot following seandroid enforcing error). I data wiped, downloaded and flashed the labeled "Rogers" stock ROM from SamMobile, and first time I ever saw bloatware from two carriers on any phone.
I disabled the Bell apps thinking that was all, but instead of 4G, I get H+. LTE connects fine outdoors, but H+ seems slightly slower than the 4G I'm used to. Which makes me wonder if LTE speeds are impacted too, hope not. Anyway, it's a bother because I am rarely in an LTE zone.
Tomorrow, I will try unrooting with SuperSU (is this even important if I'm wiping & flashing?), data wiping with CWM, re-flashing same file from SamMobile and not flashing anything more, and trying emergency recovery with Kies. Anyone know if this will work or change anything in the end? Or is Kies 3 also affected by the Knox counter? CSC (OYA) is the same as the non-rooted up-to-date S4 in the house.
Thanks
OP, have you tried using someone else's SIM card? Just a thought.

Related

After flashing stock with ODIN, why is the unlock icon on during boot (Fixed)

So I sold my S4 on amazon because I got my Note 3 today. I used ODIN and flash I337ATTAMDB_ATT to bring phone to completely out of the box condition for the new owner, however, after doing this, the phone restarted with the unlocked icon on, and all my apps are still installed. This is weird, never had this happen before. Why is all my apps still on the phone.
you wipe anything in recovery before or after flashing?
budco2000 said:
So I sold my S4 on amazon because I got my Note 3 today. I used ODIN and flash I337ATTAMDB_ATT to bring phone to completely out of the box condition for the new owner, however, after doing this, the phone restarted with the unlocked icon on, and all my apps are still installed. This is weird, never had this happen before. Why is all my apps still on the phone.
Click to expand...
Click to collapse
The non-flippant answer is that something went wrong. I'd start completely over. DL check MD5s, etc.
.
I don't know what went wrong, I did a reset through the phone menu, and now everything is back to AT&T. I switched to T-mobile after buying this S4 after being with AT&T for 14 straight years, so I was running the T-Mobile Wicked ROM, and I also used QST to unlock the 1700 MHz band so 3G/4G/LTE would would with T-Mobile. Everything good now, thanks for the replies

[Q] Help! I keep digging myself further into a hole

I have a Samsung Galaxy S4, the Sprint version. I wasn't able to send or receive picture messages and I thought it might have something to do with my APN being wrong (I bought the phone on eBay and had it flashed to nTelos, my provider) but I wasn't able to edit the APN and nTelos was, as usual, no help. So I figured I'd just root it and be able to edit it then!
It was at that moment I stuck my shovel into the soft dirt and started digging.
Essentially, I believe my phone is without an OS at this point. I have tried using ODIN to put a recovery on there so I can at least do something, but now even ODIN is freezing up when I try and flash the Clockwork recovery. I am stuck on the Samsung S4 logo screen and while I can enter download mode I don't think I can enter recovery mode - at least, it hasn't been working tonight. I don't remember everything I've done to my poor phone, but it has to be hurting after the beating I've put it through. I originally tried to root it though I don't think I was successful because the Root Checker said I wasn't, though I'm not sure what I was doing wrong then. Things went downhill from there.
I've read through thread after thread hoping for something that would work, but I've given up trying to use other people's problems to solve my own. This is me saying "Uncle". I require assistance. Let me know what you need from me to provide me with the help I need.
Also - I have ADB on my computer and I think I have a basic understanding of how to use it, but since I can't enter recovery mode I can't do anything other than pat myself on the back for figuring it out. I think my first problem at this point is ODIN. I uninstalled KIES so that's not interfering (and don't even get me started on KIES - I installed KIES and it told me to install KIES3 which told me my device wasn't supported... which is crap because it's running Android 4.3 - or was before I got to it).
Thanks,
If you're sure the phone was on 4.3, then your options are limited thanks to Knox. You can only restore a 4.3 (MJA) based ROM to the phone via Odin, whether it is stock or custom. Easiest giveaway is if you see a line for "Knox" on the Download Mode screen.
At this point you should look in the ROM directory here for a full ROM (xxxxx.tar.md5), either MF9 (4.2.2) if it doesn't have Knox or MJA (4.3) if it does. If you cannot use Odin to put a full ROM on there, then you will need some more serious help.
Odin the stock 4.3 MJA OEM. Will return your phone to a stock unrooted state.
http://forum.xda-developers.com/showthread.php?t=2522810

[Q] Unable to remove custom padlock stock lolipop

I have tried everything I can possibly think of in a short period of time, and need an answer in a hurry. The phone (Verizon Samsung Galaxy Note 3 N-900V) was rooted back when kitkat was the main OS using geohot's towelroot (or possibly kingo root I can't remember which i used after I got the phone and upgraded from ICS). I have 2 of these exact same phones, used the exact same rooting method, and unrooted by uninstalling the superuser app, rebooted, and installed the OTA update to lolipop. My phone works fine, (the one I'm typing from) however, my other phone decided to take a dump. It's a software bug between the samsung firmware and the new lolipop OS. It was working for several months, then all the sudden it wouldn't recognize/register the APN. Now it doesn't see anything just about with the phone. Not even the IMEI from the phones serial number. The sim card has been replaced twice and has worked for a matter of a few hours, however, upon restarting the phone, it goes back to no service, and nothing is registered or recognized. I reflashed the phone with the stock 5.0 Lolipop using Odin several times to no avail. My phone (one I'm using now) once did this months ago, and I was able to access the service menu and reregister the SIM card and phone has worked fine since. With this other phone, I can't get into the service menu at all because nothing is registering. So, after reflashing 4 or 5 times, factory reseting from both the OS and from recovery booting, it still has the same issue. Here is my question. It used to be when I reflashed, the custom padlock would disappear. I'm getting a new phone tomorrow, and I need to get rid of the custom padlock before I return the old phone. I can use Odin, or whatever but it has to be something, I can do while it stays stock. The knox counter has not been tripped, and the flash counter is not tripped nor showing anything on the download mode. Everything lools, and feels stock, except that custom padlock. Is there a way to get rid of that custom padlock unrooted, by reflashing? I even used a pit file to repartition, but that didn't work either. Need help A.S.A.P.!
I would just hard brick the phone just before returning it...they will just throw it out at that point and your secret will be safe.
Hard Brick
xxperrin said:
I would just hard brick the phone just before returning it...they will just throw it out at that point and your secret will be safe.
Click to expand...
Click to collapse
You thinking maybe a NAND erase?
Hard Brick
I've thought about flashing the wrong rom too but dunno if that will work 100%. I either need to fix it, or make it 100% unrecoverable. Any advice?

OK2 Carrier Unlock & ROM Questions

I've got a S4 AT&T running OK2 with root and it ran my AirVoice Wireless SIM perfectly fine for a month while I researched and got a new phone. I'd now like to use it as a backup phone with a FreedomPOP SIM but it's giving me grief about "SIM network unlock PIN". This is the carrier lock correct? I found a tutorial that has you go into the Service Mode and turn off NETWORK LOCK. This tutorial doesn't seem to work (missing the options) in OK2. Do I have to downflash to 4.2.2 in order to get these options? If so, how do I go about doing that? I put OK2 with root on this phone but that process took 2 days and with all the mixed info out there and different versions, it's confusing to say the least.
My other question is, I tried flashing TWRP (jflteatt) and I believe I ended up with the "software not authorized by AT&T" error. Doing some reading, it looks like this may be due to not using a loki'd TWRP?
Any pointers/tips would be much appreciated. All this Samsung stuff is way over my head despite having rooted, recoveried and rom'd maybe a dozen Android devices. I much prefer LG and Moto
natenkiki2004 said:
I've got a S4 AT&T running OK2 with root and it ran my AirVoice Wireless SIM perfectly fine for a month while I researched and got a new phone. I'd now like to use it as a backup phone with a FreedomPOP SIM but it's giving me grief about "SIM network unlock PIN". This is the carrier lock correct? I found a tutorial that has you go into the Service Mode and turn off NETWORK LOCK. This tutorial doesn't seem to work (missing the options) in OK2. Do I have to downflash to 4.2.2 in order to get these options? If so, how do I go about doing that? I put OK2 with root on this phone but that process took 2 days and with all the mixed info out there and different versions, it's confusing to say the least.
My other question is, I tried flashing TWRP (jflteatt) and I believe I ended up with the "software not authorized by AT&T" error. Doing some reading, it looks like this may be due to not using a loki'd TWRP?
Any pointers/tips would be much appreciated. All this Samsung stuff is way over my head despite having rooted, recoveried and rom'd maybe a dozen Android devices. I much prefer LG and Moto
Click to expand...
Click to collapse
Yeah you're carrier locked. I think you can only downgrade to NB1 from OK2, not sure you can carrier unlock on NB1 or not. As for installing TWRP you can't due to the locked bootloader. You can only use safe strap recovery and boot only custom touch wiz roms. Loki only works on the MDB and MDL bootloaders, once you've upgraded the bootloader past MDL, you can't go back.
If the AT&T phone is like the i337m and m919, you may be able to flash down to 4.4.2, flash a 4.2.2 modem, root, run regionlockaway, upgrade modem back to 4.4.2.
Thanks for the replies. I grabbed NB1 from here: https://forum.xda-developers.com/showthread.php?t=2616221
and flashed it via Odin. All went well but when it came time to follow various instructions I found online, they either yielded no unlock or the options weren't in the menu. I don't think the free unlock trick via the service menu works on 4.4.2/NB1.
I researched a bit more and feel very stupid with one of the results that came up... AT&T offers online unlocking of their devices and you don't even have to be one of their customers! I figured I could go to one of their retail stores but also figured they would deny me since I'm not a customer. I'll be jiggered though, here it is: https://www.att.com/deviceunlock/
Slapped my IEMI in with my e-mail and in less than an hour or so, I got my unlock code for free. AT&T said they would e-mail it but I checked back on the status page and found the code there. Hopefully this helps other people.
So, moving forward now, is OK2 the best I can do with a locked bootloader? I ran it for a while but I found that I burned through my data real quick because when I would leave my WiFi coverage and come back, it would reconnect but for some reason wouldn't actually use WiFi (data was still on, had the 4G icon) until I restarted the phone. Basically, every time I left and came back home, I had to restart my phone. Is this a known issue, did I botch something in the install process? I may make another thread for this.
*EDIT*
Running OK2 for a while, I no longer have the WiFi issues I had before. Doing some thinking, I can only attribute the issue to either incorrectly followed steps the first time around flashing OK2 or the use of the debloater script found in the OK2 downloads thread. I've been using Link2SD to remove system apps and so far haven't removed anything that has affected WiFi.

Stuck in bootloop on untouched stock rom, unrooted device.

This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
re: bootloops
whitebloodcell said:
This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Go into settings>developer's options and ENABLE OEM UNLOCK then
go into settings>general management>reset>factory data reset and
reset the phone.
Once you have done that the phone will work properly without rebooting
provided that you have successfully odin flashed the official samsung
G935F S7 Edge firmware prior to doing a factory data reset.
Good luck, have a great day!
Thanks for replying. Unfortunately I can't get into the phone at all. Only screen I have access to a recovery and downloader.
So I left the phone alone for a while and tried booting into safemode. This time it worked - sort of. It is asking me for a password, but I have never set one. I only ever set a pin and fingerprints. But since wiping everything that doesn't seem to apply anymore. What is the default password? I am referring to the phone password, rather than a google account obviously. I am not at that stage of the boot up.
Update: found the password (default_password), still boot looping on the optimising apps screen.
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
I have flashed stock rom (initially the version that matches my carrier, although my phone was bought sim free and unlocked, and then the version for unlocked phones (BTU in sammobile I think)) but it still just boot loops. The phone can remain in download mode as long as it wants, and previously, when it was asking for the password, it was able to remain on that screen indefinitely. I would have thought if it was a hardware problem the boot looping would happen regardless of the action on screen. Immediately after flashing the stock rom, it did start to load before ooting. Now it just boots immediately at the Samsung Logo.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
Just to be clear, do you mean repartition here? I have not checked that option before, will try it.
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
vsn4 said:
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
Click to expand...
Click to collapse
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
You can wipe your phone by entering recovery. Default recovery has the wipe option.
alehawk said:
You can wipe your phone by entering recovery. Default recovery has the wipe option.
Click to expand...
Click to collapse
Was the first thing I tried. Didn't help.
I got the bootloop thingy and was the cache, I wiped and the phone booted up
alehawk said:
I got the bootloop thingy and was the cache, I wiped and the phone booted up
Click to expand...
Click to collapse
Thanks for trying to help, but, again, already tried that.
whitebloodcell said:
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
Click to expand...
Click to collapse
Hope all goes well, let us know if you get it sorted out.
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
AnubuRe said:
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
Click to expand...
Click to collapse
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
whitebloodcell said:
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
Click to expand...
Click to collapse
For those perhaps in similar situation in the future, Samsung didn't care that it was purchased second hand, despite what the fine print says. They just looked at the serial number. In the course of trying my own repairs I flashed a custom rom, which of course tripped the knox warranty void bit. When I took it into the service centre they saw this and then wanted to charge £225 for an out of warranty repair. I refused at the time. I later called Samsung support and explained the situation (I said a phone repair shop must have done the flashing). Again on the phone I was told it would be an out of warranty repair, and this time I agreed. They collected my phone and returned it to me today however, with no invoice or mention of charges, so it looks like they just did the repair no questions asked.
I have the same issues, so far I'm getting by with flashing a stock rom with pit file and doing repartition and nand erase, normal cache/ factory reset doesn't help, it sometimes even boot loops while in twrp.
Somehow Odin flashing helps for a random amount of time, but it has thus far, crashed after a month, or a couple weeks since the last flash, etc. So far it's been my 5th boot loop event in the last 6 months
It sucks but as I got mine from another country (/win), didn't get the warranty ;( plus I tripped Knox by rooting.
sounds hardware related to me..
i had a friend with a note 4 who had similar problems it would hardly ever boot sometimes boot straight into download mode..
if by chance it did boot it would boot once the device was locked for a short time it would reboot and start over again bootlooping..
it was the emmc flash memory that was failing...
a workaround i found for this was the first thing i did when finally getting it to boot was install "Wake Lock - CPU Awake" and set it to never let the device sleep and to startup on boot...
this "fixed" it as long as your phone does not turn off... he had insurance though and sent it off and they sent him a new refirb
again this note 4 was untouched never rooted or anything
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
im having pretty much the exact same problem except ive been unsuccesful at flashing the stock firmware for my galaxy s7 active (SM-G891A). the active series isnt the most saute after, so finding the right firmware is alil more difficult. which im pretty sure is how i got into this situation! my question is what exacly does checking the "reparation" option do. i read to leave to leave it unchecked/unticked. maybe thats why ive been unsuccessful. and someone told me awhile ago not to fill in the "bt" box becuz i have a locked bootloader. this correct or no?

Categories

Resources