Note 3 died while charging - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi all, my note 3 just died in a strange way.
2 hours ago i it was working in the train. When i got home it was about 10%. Took it out once while smoking and put it back charging again. Half an hour ago i turned on the screen to see if i got any messages. Turned of the screen again. Half an hour later i wanted to check again, but the phone was off.
It wont turn on anymore. Tried my second battery, not working. Checked my usb cable, it was charging my external battery.
After this i plugged the phone in to charge again to see what would happen. I dont see any battery icon in the screen, the led is also not working. The battery feels cold. But the area around the camera is pretty hot. Still won't do nothing.
Has anyone any idea what this unexpected dead is about? Not rooted, not wet, not dropped, like i said, i was checking my messages half an hour ago while it was charging.

xdAinu said:
Hi all, my note 3 just died in a strange way.
2 hours ago i it was working in the train. When i got home it was about 10%. Took it out once while smoking and put it back charging again. Half an hour ago i turned on the screen to see if i got any messages. Turned of the screen again. Half an hour later i wanted to check again, but the phone was off.
It wont turn on anymore. Tried my second battery, not working. Checked my usb cable, it was charging my external battery.
After this i plugged the phone in to charge again to see what would happen. The battery feels cold. But the area around the camera is pretty hot. Still won't do nothing.
Has anyone any idea what this unexpected dead is about? Not rooted, not wet, not dropped, like i said, i was checking my messages half an hour ago while it was charging.
Click to expand...
Click to collapse
have you tried taking your phone into recovery mode (volume up+home+power)?

rusty-ragster said:
have you tried taking your phone into recovery mode (volume up+home+power)?
Click to expand...
Click to collapse
Yes, it is not reacting to anything. I thought maybe the power button is bricked, but that would not explain why it is not showing the battery logo and led light while charging.

xdAinu said:
Yes, it is not reacting to anything. I thought maybe the power button is bricked, but that would not explain why it is not showing the battery logo and led light while charging.
Click to expand...
Click to collapse
you might consider claiming your warranty

I will, just checking if this situation is familiar to anyone.

keep battery out while plug into pc and try going into recovery at same time or try pressing power on while battery out while stilled plugged into pc then if u see a screen plug battery back should charge leave 10 min then plug in wall
Press thanx if this helped

mygadgetgeek.com said:
keep battery out while plug into pc and try going into recovery at same time or try pressing power on while battery out while stilled plugged into pc then if u see a screen plug battery back should charge leave 10 min then plug in wall
Press thanx if this helped
Click to expand...
Click to collapse
Plugged usb cable into my laptop, took out battery, connected phone to cable, tried recovery and power, both not working. The upper area of the phone gets hot though. So the laptop is giving power to it i guess.

Think warranty mate sorry shouldn't be get hot
Sent from my SM-N9005 using XDA Premium HD app

mygadgetgeek.com said:
Think warranty mate sorry shouldn't be get hot
Sent from my SM-N9005 using XDA Premium HD app
Click to expand...
Click to collapse
Ok thanks, what a shame.
Any technical people who might have know what caused it? Could it be a power shortcut or some kind of malware in the background? It's a really stupid death.

Mine did this
Was only 2 weeks old.
Took it back to the shop, and got it replaced.
It wouldnt charge even with the phone off
Common fault with them

similar thing happened to my wifes s2 turned out to be the motherboard

I have visited a support center. They told me the battery was giving 4.2 Volt to the phone instead of 3.8 Volt. So the phone and the battery are both broke. He told me this doesn't happen often.

Related

Ummm Worried... phone wont turn on...

I was running Fresh 2.0d for about 2 days and everything was working fine.
I was in the middle of testing if bambuser stream app was any good and it just...kind of died.
The battery was at 0% basically but I had it plugged in to the comp. The phone's charge light it turning on but the phone wont power on...
Help?
Don't panic. It is just "shot" as I call it. Needs time to charge and cool down. I would recommend plugging it into a wall charger is possiable. Pull the battery out first though and pop it back in. Then put it on the charger for 15 mins. I promise it will come right back on (I have this problem when tethering for days on end LOL)
Yeah I was hoping I'd get a response like this... cause the charge is functioning... its just not turning on
But yeah it WAS at 0% so its kind of stupid to make a topic like this.
HAHA Well I understand the worries. When this 1st happened to me, My heart sank and I died inside xD. I could have swore that my company busted me tethering or something and turned off my phone LOL I didn't know.
Can't live without tethering
There's actually a warning from HTC out there somewhere that says if your battery is below 15% then you shouldn't try charging via USB. But yea as others said I would get it plugged in to a while and be patient. It'll come back to life.
Lol, this just happened to me today too, was testing out the new aloewishus rom, and while booting it went blank, then just... stayed blank. Took batery out, put back in, it'd vibrate then... blank.. Luckily i had a back up, fully charged batery, popped it in and viola! works again, I was super freaked out for a minute.
flipzmode said:
There's actually a warning from HTC out there somewhere that says if your battery is below 15% then you shouldn't try charging via USB. But yea as others said I would get it plugged in to a while and be patient. It'll come back to life.
Click to expand...
Click to collapse
Interesting...
*takes out of comp and puts in wall*
Yeah I'll charge and check it out in the morning. Gotta get up in 5 hours...
this happens to me all the time. all you have to do is unplug the cable from the phone, push the power button and plug it back in.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
flipzmode said:
There's actually a warning from HTC out there somewhere that says if your battery is below 15% then you shouldn't try charging via USB. But yea as others said I would get it plugged in to a while and be patient. It'll come back to life.
Click to expand...
Click to collapse
Flipz is correct, and I had this happen to me before, even the car charger wouldn't help, I had to wait until I got home and plug it in the wall charger and *poof* it turned on within five minutes of charging (BTW: when it did boot back up the battery was drained 92%)
DjNawo said:
Interesting...
*takes out of comp and puts in wall*
Click to expand...
Click to collapse
USB ports can't put out as much current as the wall charger can, so it will charge MUCH slower via USB. If you're running any power hungry apps, it's entirely possible that USB won't be able to keep up and your battery will go dead even though it's plugged in.
In fact, I've noticed on a couple of CPU intensive games even the wall charger just barely "keeps up" (meaning the battery doesn't drain, but it also doesn't gain any significant charge while I'm playing them).

Xperia x10 in charging loop

Hi
Hi this is the second time this has happened (last time I smashed the screen and claimed on insurance.anyways last night I put it on charge. I left it while I slept. In the morning I noticed my phone was off, I turned it on to the message that 2 percent was left, Since then its being on a loop, Of turning off and on. This is the second time this has happened. How do I resolve this issue?
Thanks
hal752 said:
Hi
Hi this is the second time this has happened (last time I smashed the screen and claimed on insurance.anyways last night I put it on charge. I left it while I slept. In the morning I noticed my phone was off, I turned it on to the message that 2 percent was left, Since then its being on a loop, Of turning off and on. This is the second time this has happened. How do I resolve this issue?
Thanks
Click to expand...
Click to collapse
Hi,
Leave it alone til it has 0%...
Then charge it
If this doesn't work you have to buy a new battery...
Sent from my rooted 026 x10i using XDA App
PoTi_96 said:
Hi,
Leave it alone til it has 0%...
Then charge it
If this doesn't work you have to buy a new battery...
Sent from my rooted 026 x10i using XDA App
I have, The light flashed red every couple of seconds, Then boots with the 2 percent message, After that it will last 30 secs then die, Even though its on charge the battery indicator does not show it.
Click to expand...
Click to collapse
I have, The light flashed red every couple of seconds, Then boots with the 2 percent message, After that it will last 30 secs then die, Even though its on charge the battery indicator does not show it.
Click to expand...
Click to collapse
It won't work with usb. are you using the wall charger?
Sent from my X10i using XDA App
Yeah it's being charged from the wall using the apple usb wall plug.
I recommend only charging the phone when you're able to unplug it from the wall. The x10 doesn't seem to like trickle charging so you're better off keeping track rather than letting the battery cycle like 3 times while you're sleeping.
Ok i seem to have resolved it. I removed the apple usb and replaced it with the original. When it turned on again I plugged the mini usb down towards the battary which then stated that the phone was charging. If i knock it it will stop charging and I will have to do it again. Guessing fualty? by my means or its own?
Sounds like you weren't getting enough voltage out of the Apple USB charger (which makes no sense, but...) or your micro USB port is screwy.
I think it was the port, I tried diffrent micro usb leads to no avail. I put it into repair with o2 today =/2 weeks wait now though,

HELP! Atrix 4G wont turn on!

I just took my atrix out of my pocket and its turned off itself, everytime i try to turn it on, the LED light turns green and then goes off. nothing, black screen!
Try pulling the battery out. that should fix it.
I am having this same problem, I've taken the battery out multiple times and tried to do resets but nothing happens. It stays off and only the LED blinks green when I press the power button.
Holmes13 said:
I am having this same problem, I've taken the battery out multiple times and tried to do resets but nothing happens. It stays off and only the LED blinks green when I press the power button.
Click to expand...
Click to collapse
What build are you running? Did you just do the update?
Plug to wall charger.
Same thing happened to me the other day. It's probably because your battery is drained. Plug into a wall charger and let it charge for at least 30 minutes.
Haha thank you guys. I had it plugged into my laptop all night like I do every night to charge. I guess it didnt work. Plugged it into the wall and the screen popped right on. Thanks again!
I can't believe people panic post like this!.......Help, my television wont turn on........did you plug it in? Help, my car wont start.........did you put the key in the ignition?..........Help, my phone wont turn on..........Did you charge the battery?
C'mon people!!!!!
Sent from WinBorg 4G using XDA Premium App
CaelanT said:
I can't believe people panic post like this!.......Help, my television wont turn on........did you plug it in? Help, my car wont start.........did you put the key in the ignition?..........Help, my phone wont turn on..........Did you charge the battery?
C'mon people!!!!!
Sent from WinBorg 4G using XDA Premium App
Click to expand...
Click to collapse
First of all, your reply has no useful information whatsoever, second, when the device works just fine for month while plugged in into computer then one morning it doesn't wake up, what do you expect people do? And why in the world would it matter for a good built phone that charges through USB matter if it's plugged in into computer or a wall charger? - it's nonsense...
In fact, there are many other phones that even if the battery dead it would work when plugged in into computer, even removing battery wouldn't shut it down.
In Atrix case if battery died you have to find a wall charger, then wait 30 minutes? seriously? - well done, Motorola, well done!
[email protected] said:
And why in the world would it matter for a good built phone that charges through USB matter if it's plugged in into computer or a wall charger? - it's nonsense...
Click to expand...
Click to collapse
It's not nonsense. USB can only provide 500mA of current, wall chargers pretty much can double or triple that. That's why it takes ages to charge any phone over USB compared to a wall charger.
First of all, why are you digging up this relic of a thread? The comment you're responding to is from 4 months ago.
Second of all, @CaelanT is right, sometimes people panic unnecessarily. It happens. And his comment does offer something useful, it's a reminder that sometimes it can be the simplest of things that will resolve your issue.
Third of all, @turl1 is correct about the mA output, that's just common sense, though some newer computers are capable of 1Amp of output.
Have a nice day.
[email protected] said:
First of all, your reply has no useful information whatsoever, second, when the device works just fine for month while plugged in into computer then one morning it doesn't wake up, what do you expect people do? And why in the world would it matter for a good built phone that charges through USB matter if it's plugged in into computer or a wall charger? - it's nonsense...
In fact, there are many other phones that even if the battery dead it would work when plugged in into computer, even removing battery wouldn't shut it down.
In Atrix case if battery died you have to find a wall charger, then wait 30 minutes? seriously? - well done, Motorola, well done!
Click to expand...
Click to collapse
well in my case i had a full battery
it didnt even take me 20 secons for it to pop right up....
what happen was that one battery was basically dead... put it in n nothing, put in the full battery n nothing...
so put in fill battery n pop it in the wall socket n wwollah.. pops right up..
ANOTHER THING... I WOULD NOT RECOMMEND CHARGING FROM A COMPUTER!
was charging mine since day n battery was at 100 n withing 2 hrs it was literally dead n my battery is brand new....
so ye, basically goto train it again...
and as much as possible...USE UR ORIGINAL CHARGER !!!

Battery icon has yellow triangle and thermostat icon

Hello all,
I left my phone charging over night as usual. When i woke up i was surprised it had only 32%. I plugged the charger back in, but the phone wouldn't charge. I restarted the phone and when it booted up it had 60%
After some standby time it showed 50% .. really confusing. I pulled the battery out and when i plugged it back in and "before" turning it on. The green battery icon came on flashing with yellow triangle and red thermostat (see pic).
It won't boot up until i plugged in the charger. I left charge until 100% and tried to restart. I got the same icon again and had to plug the charger in.
Anyone know the meaning of this? Battery app showing temp as 36C after boot up. Now it shows 34C. I did attempt battery stat wipe too.
Please share with me your thoughts.
EDIT: I returned mine for a replacement. After that, my nephew admitted that he spilled something right over the usb.
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
steve228uk said:
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
Click to expand...
Click to collapse
HEY!! that worked for me. Thank you sooooo much
OK guys, it came back again. The issue is not resolved. Perhaps a battery failure?
I waited for my battery to completely run out. Then charged it all the way up. Then a simple battery pull out and in takes it down to around 80% ?!
Strange stuff here.
steve228uk said:
I had a similar problem. When the icon comes up plugged in, yank the battery out and shove it back in.
If that doesn't work, when plugged in take the battery out, unplug the phone, put the battery back in, and then plug it in.
It worked for me!
Click to expand...
Click to collapse
Sounds like a very delicate procedure xD
it seems i am the only one with this issue :/
Sounds like the battery just isn't being calibrated correctly.
Let it drain fully and then take it out and put it back in. Chances are it'll turn back on. Let it drain again until it shuts off and then charge fully while the phone is off.
Sent from my GT-I9100 using Tapatalk
late update ... got a replacement .. i tried everything ..
i've this problem..
does anyone resolved it?
i don't want return it to samsung...
Same problem here. The phone is "charging" even without the charger plugged in (!) When I turn off the phone a green battery icon with a yellow triangle and a red thermostat is flashing. Can't turn it on without a charger plugged in Tried everything. Anyone else suffering from this?
Babylonian said:
Same problem here. The phone is "charging" even without the charger plugged in (!) When I turn off the phone a green battery icon with a yellow triangle and a red thermostat is flashing. Can't turn it on without a charger plugged in Tried everything. Anyone else suffering from this?
Click to expand...
Click to collapse
Looks like similar problem, read this thread:
http://forum.xda-developers.com/showthread.php?t=1132588
Summary post: http://forum.xda-developers.com/showpost.php?p=15924419&postcount=13
Probably your USB got polluted or bended.
i also think it is a usb issue. i updated the original post. By the way before i returned it for a replacement i tried using a qtip and "contact cleaner" and sprayed some on the usb. After 30 mins i was able to charge normally before it was acting up again.
Bottom line: clean your usb.
Cheers a bunch for your replies! Gonna clean my usb again & carefully "bend" it down a bit. I'll post the results later
Hahaha I laughed so hard in a bus after reading your edit. What a cute nephew
I feel sorry for you though
Tried everything, including a couple of factory resets/wipes. Sent it to the service center yesterday
For me the main idea from using SGS2 for cpl of weeks before selling this crap:
'Do NOT buy korean smartphones !!!'
lynzoid said:
For me the main idea from using SGS2 for cpl of weeks before selling this crap:
'Do NOT buy korean smartphones !!!'
Click to expand...
Click to collapse
I cannot disagree more. This is the most fantastic phone I've ever had. Feel free to check my signature. I've had worse. Haha. Much worse. This phone has only lagged twice in the months I've had it and I had to do a battery pull once. I've had my iPhone 4 crash more times than this phone.
Sent from my GT-I9100 using XDA Premium App
I've had charging problems with my SGS2 as well. All of a sudden it started switching tap&talk on and off. Turned very warm and drained the battery juice.
When I attached the charger, it didn't show signs of recognizing that it was attached. I tried to switch it off, and on again with cable connected. Then it started charging, but if I unplugged and tried again it failed again.
So I had to send my beloved SGS2 for service. Now heading on to two weeks without it, i'm growing desperate from having to spend the time with my old Samsung Spica.
Have a look at the charge port problem thread in general. Few of us have had this problem for various reasons.
Sent from my GT-I9100 using Tapatalk
i also have a kind of similar problem on my S2, suddenly it stopped charging, when i plug it in i tries to start up but isn't able to & then restarts.
i get the normal battery sign when you plug it in after the battery completely dies (no thermometer), nor does the phone or battery gets hot. is there any solution or should i just take it to a service centre? BTW my phone is rooted & loaded with a custom ROM.

Battery Hit 0%, Won't Turn Back On

So I was using the new Hangout app to video chat, ignored the 4% battery warning, and eventually the phone shut off due to low battery.
After that I attempted to charge it all night, using various USB cables, wall units, the charging orb, and without, and a PC, and nothing happened after leaving it all night.
Holding the power button does nothing, trying to load the bootloader nothing, and holding both volume buttons and power does nothing. Simply unable to boot it or turn it anyway on.
Plugged into the PC also shows nothing.
I called google and requested an RMA, but I'd like to see if there was a way to backup some pictures from it.
Is there any known solution for this? I feel like the battery died beyond the point of no return or something.
Sinfamy said:
So I was using the new Hangout app to video chat, ignored the 4% battery warning, and eventually the phone shut off due to low battery.
After that I attempted to charge it all night, using various USB cables, wall units, the charging orb, and without, and a PC, and nothing happened after leaving it all night.
Holding the power button does nothing, trying to load the bootloader nothing, and holding both volume buttons and power does nothing. Simply unable to boot it or turn it anyway on.
Plugged into the PC also shows nothing.
I called google and requested an RMA, but I'd like to see if there was a way to backup some pictures from it.
Is there any known solution for this? I feel like the battery died beyond the point of no return or something.
Click to expand...
Click to collapse
Try charging it and see what happens. Good luck
Sinfamy said:
So I was using the new Hangout app to video chat, ignored the 4% battery warning, and eventually the phone shut off due to low battery.
After that I attempted to charge it all night, using various USB cables, wall units, the charging orb, and without, and a PC, and nothing happened after leaving it all night.
Holding the power button does nothing, trying to load the bootloader nothing, and holding both volume buttons and power does nothing. Simply unable to boot it or turn it anyway on.
Plugged into the PC also shows nothing.
I called google and requested an RMA, but I'd like to see if there was a way to backup some pictures from it.
Is there any known solution for this? I feel like the battery died beyond the point of no return or something.
Click to expand...
Click to collapse
It is really drained then... You can fix it by Manually applying current to it so it can charge a little. That's the only fix I can think of. And if I remember correctly there is a thread here on XDA which demonstrates the procedure.
Charge it for 5 mins, unplug it, then plug it back in.
I heard an answer to this somewhere, if you browse the N4 forums for a while you might find it, bit I think it was charge it for a few hours via normal USB, then hold power for 30 seconds to a minute? You might need to charge it for a few hours again after and hold power for 30s again. Good luck
Sent from my CM10.1 Nexus 4
Tom540 said:
I heard an answer to this somewhere, if you browse the N4 forums for a while you might find it, bit I think it was charge it for a few hours via normal USB, then hold power for 30 seconds to a minute? You might need to charge it for a few hours again after and hold power for 30s again. Good luck
Sent from my CM10.1 Nexus 4
Click to expand...
Click to collapse
Same thing Happened to me.. it died overnight and I plugged it in in the morning and now I checked a few hours later and it didn't charge! Wont turn on, I've tried various button combos and different chargers and cables.. Help!!!
I'm alive! Phew. So After trying all the combos with it plugged in.. I eventually waited an hour or 2 hoping it would charge.. and then tried the same thing after unplugging it ( after giving up and running out of ideas). With the phone unplugged I did power+volumne down and within a few seconds I felt a buzz and got into the bootloader.. then I rebooted. Phone booted up but battery was at 0 so it shut off instantly. But now when i connected the charger back I got the battery icon - Yay, it started charging!
This worked for me so just putting it out there in case it can help someone else
vikramkhalsa said:
I'm alive! Phew. So After trying all the combos with it plugged in.. I eventually waited an hour or 2 hoping it would charge.. and then tried the same thing after unplugging it ( after giving up and running out of ideas). With the phone unplugged I did power+volumne down and within a few seconds I felt a buzz and got into the bootloader.. then I rebooted. Phone booted up but battery was at 0 so it shut off instantly. But now when i connected the charger back I got the battery icon - Yay, it started charging!
This worked for me so just putting it out there in case it can help someone else
Click to expand...
Click to collapse
Yea, I got it working the same way also, why is it so iffy? The phone shouldn't even need a battery to boot if it's plugged in.
It should be able to bypass the battery power check to USB, and charge the battery in the meantime.

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