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I just got a xv6800 thru Verizon direct, for the $250, 2 year contract price. I had a feeling it would drop when the touch pro came out, or even before to clear the way...
Well I just saw this. Best Buy is offering the xv6800 for $50 if your a NEW customer, and for $150 if your an existing customer, with 2 year extension. That's $100 cheaper then Verizon has it for existing customers, and $200 cheaper if your a new customer! That's huge!
I was p***** at the price drop but I'm within 30 days, so I called them and they had me fax them the ad here:
Here is the price for a CURRENT customer with 2 year extension ($149.99)
http://wireless.bestbuy.com/DeviceD...pgradePhone=true&ProductID=56946&CarrierID=60
And here is the price for a NEW customer ($49.99)
http://wireless.bestbuy.com/DeviceDetails.aspx?r=bestbuy3&zipcode=14615&ProductID=56946&CarrierID=60
And they're going to rebate me $100 (somehow, may come off my bill, not sure yet) - rather then having to return the phone and rebuy it (what a pain that would be)!
I'll let you know when that goes thru and how they do it, but heads up Verizon customers :-D
Protonus said:
I just got a xv6800 thru Verizon direct, for the $250, 2 year contract price. I had a feeling it would drop when the touch pro came out, or even before to clear the way...
Well I just saw this. Best Buy is offering the xv6800 for $50 if your a NEW customer, and for $150 if your an existing customer, with 2 year extension. That's $100 cheaper then Verizon has it for existing customers, and $200 cheaper if your a new customer! That's huge!
I was pissed at the price drop but I'm within 30 days, so I called them (Verizon) and they had me fax them the ad here:
http://wireless.bestbuy.com/specialoffer.aspx?cid=34308_8d3fdd02ce6f46d9b11d9f3e73eaa84e
And they're going to rebate me $100 (somehow, may come off my bill, not sure yet) - rather then having to return the phone and rebuy it (what a pain that would be)!
I'll let you know when that goes thru and how they do it, but heads up Verizon customers :-D
Click to expand...
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Please let me know... I've only had the phone a couple weeks.. and paid $250 as well.
Yeah same with the Touch. It's $49.99 for new customers and $169.99 for upgrades I believe.
nitro66215 said:
Please let me know... I've only had the phone a couple weeks.. and paid $250 as well.
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I got an e-mail this AM stating they credited me $100 towards my Verizon bill! I confirmed it went thru via MyAccount! So it worked! Hopefully it works for you too!
They made me fax them a copy of the link I posted above, and they put me on hold twice and then said it would be a "one time courtesy". But they did it! Good luck!
Protonus said:
I got an e-mail this AM stating they credited me $100 towards my Verizon bill! I confirmed it went thru via MyAccount! So it worked! Hopefully it works for you too!
They made me fax them a copy of the link I posted above, and they put me on hold twice and then said it would be a "one time courtesy". But they did it! Good luck!
Click to expand...
Click to collapse
What level of Verizon Person did you need to contact?
DrHankZ said:
What level of Verizon Person did you need to contact?
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The link you provided doesn't show the xv6800. and when I browse for it... it's $199 with 2 year contract... and over $500 without
Edit: Nevermind... I found it.
Protonus said:
I got an e-mail this AM stating they credited me $100 towards my Verizon bill! I confirmed it went thru via MyAccount! So it worked! Hopefully it works for you too!
They made me fax them a copy of the link I posted above, and they put me on hold twice and then said it would be a "one time courtesy". But they did it! Good luck!
Click to expand...
Click to collapse
I didn't do as well as you did but I am FAXing the
Bast Buy ad to Verizon Wireless Customer Service
and they are giving me a $50 Credit.
OK.. My CS Rep told me that since it's through Best Buy... the only thing I can do is return my phone... and then buy it from Best Buy.
nitro66215 said:
OK.. My CS Rep told me that since it's through Best Buy... the only thing I can do is return my phone... and then buy it from Best Buy.
Click to expand...
Click to collapse
I said that to my CS rep and then she asked her
supervisor and the supervisor agreed to a $50 Credit.
I also made sure I told her OTHERS where receiving
a CREDIT. The BOOK response is "We don't match Best
Buy Prices"
DrHankZ said:
I said that to my CS rep and then she asked her
supervisor and the supervisor agreed to a $50 Credit.
I also made sure I told her OTHERS where receiving
a CREDIT. The BOOK response is "We don't match Best
Buy Prices"
Click to expand...
Click to collapse
Ok.. now I got a better Representative... who is having me fax the flyer. Gave me her extension and Supervisor name. She will credit my account afterwards.
Ya the lady I talked to had to ok it with her supervisor too, twice, I had to complain pretty hard to get it, but in my eyes, it was a valid complaint. I could have just returned it and bought it thru best buy, then they don't get the sale, and i'm majorly inconvienced. I've been a verizon customer since before verizon was around here (Had bell atlantic mobile) so.. ya. Wasn't taking no for an answer.
Glad it worked out for ya'll too :-D
nitro66215 said:
Ok.. now I got a better Representative... who is having me fax the flyer. Gave me her extension and Supervisor name. She will credit my account afterwards.
Click to expand...
Click to collapse
There You Go
When does the touch pro for verizon come out!!?!
hurtem said:
When does the touch pro for verizon come out!!?!
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Click to collapse
According to Engadget Mobile, it's due to hit Sprint in early Sept, so due to the 30-day exclusivity agreement between the carriers, that would make it some time in October for VZW.
So if you update thru Best Buy there is no having to wait for that New Every Two BS?
mkenny2 said:
So if you update thru Best Buy there is no having to wait for that New Every Two BS?
Click to expand...
Click to collapse
You still have to be eligible for Upgrade thru Verizon.
okay so did anyone else notice how best buy sells this VERIZON phone by advertising:
"Onboard GPS Supports Location Based Services And Turn-by-turn Directions"
anybody think this means something?
Yes. I think it means, "We'll be glad to sell you the Verizon Navigator service at $10 or $15 a month."
Paul in Maryland said:
Yes. I think it means, "We'll be glad to sell you the Verizon Navigator service at $10 or $15 a month."
Click to expand...
Click to collapse
right but that would imply that verizon will actually come out with this update within 10 years
Link
http://wireless.bestbuy.com/DeviceDe...6&CarrierID=60
When I follow this link, it only shows the XV6900. Is it because of my area code? Even when I search Best Buy for the XV6800, no luck. Suggestions?
It sounds like that $164.99 upgrade pricing that was offered yesterday online to T-mobile customers might have been a mistake.
I was able to order the phone, and it shows that it's still processing in the order status.
Who else took advantage of the deal, and if so, has your order cleared?
I'm curious to see if T-mobile will honor this pricing if it really was a mistake.
Yep
I got mine for $164.99 and it says pending shipping, ETA Jul. 22nd (UPS Ground). The $75 downpayment is pending in my bank account.
If they try to renege on it, I'm done. As soon as my contract is up in 4 months, I'll be gone.
Yeah, I see the payment pending in my bank account as well. It does seem odd, since I technically wasn't eligible for fully discounted upgrade pricing for another few weeks.
I've been with T-mobile for 7 years with no issues so I'm on the fence about leaving if they don't honor the pricing. I'm sure they would offer the discounted rate of $199 - which is still very reasonable - if that $164 really is a mistake.
You can get the same phone on other carriers, but in the end you will pay the same $199 (or more with activation fees with a new provider).
rembonjaski said:
It sounds like that $164.99 upgrade pricing that was offered yesterday online to T-mobile customers might have been a mistake.
I was able to order the phone, and it shows that it's still processing in the order status.
Who else took advantage of the deal, and if so, has your order cleared?
I'm curious to see if T-mobile will honor this pricing if it really was a mistake.
Click to expand...
Click to collapse
Mine shipped. I already have tracking number. I can't see how they can charge more than confirmed. I have a printed order page. Actually, I went through Bing so I intend to insist on an additional 35% Bing cash back.
walmart has it for $99. including car adaptor.
Mine has shipped as well... I did the pay $64 up front and then add $33 to my bill for 3 months... They better not try to charge me more... thats actually why I bought it.. I didn't think i was eligable for an upgrade, but I decided to check anyways to see if Im able to get it for $199, then when I saw $164 I instantly purchased... maybe that was their plan!
went to a tmobile store and told them about the costco ad, they pricematched it for 99.99, no rebates, came out to 106 with tax
Rather upset, I didnt order online for the 164, I went into the store and it was 269. I'm only 2 months from the 199 upgrade price. They did the same **** when I bought the G1, overpriced me in the store.
I'm looking at filing some complaints against them with the BB and DA for price switching.
I have the print out of 169 to give to the Seattle DA for price switching.
IronWolve said:
Rather upset, I didnt order online for the 164, I went into the store and it was 269. I'm only 2 months from the 199 upgrade price. They did the same **** when I bought the G1, overpriced me in the store.
I'm looking at filing some complaints against them with the BB and DA for price switching.
I have the print out of 169 to give to the Seattle DA for price switching.
Click to expand...
Click to collapse
You understand that you can still return the phone for a full refund. Right?
IW, I'm not supposed to call out people on these forums.. but re-read everything you are saying and use logic.
I dont see how this is any different if I go online and see 39.99 for an oil change, I go in and they charge me 59.99 because their computer says its 59.99. Thats wrong, and some states illegal.
No, its completely different. Maybe if you actually ordered online, you could draw that comparison. But the fact that they didn't give you full upgrade pricing when you aren't even eligible isn't dishonest at all.
The 165 pricing is still on their site? If it was a mistake I assume they would of fixed by now.
tissimo said:
The 165 pricing is still on their site? If it was a mistake I assume they would of fixed by now.
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It's still there,164.99 .i just ordered another one for my wife.
Also, were only halfway through our 2 year contract.I don't get it,but hey thanks tmo!
Putting fairness and legality aside, it's pretty amazing how the story changes from customer to customer, as well as CSR to CSR. Whether or not it's right, it certainly has a car dealership feel to it.
I did, though, just get a text message saying my order will ship within the next seven days, so I guess I'm safe.
where do you people get this ? it was 199 yesterday and its 199 now.....
Funny thing is that for my family plan and another friend of mine it was $ 499 on the site. My friend hasn't upgraded in 4 years.
Sent from my SGH-T959 using XDA App
Tpavey said:
Funny thing is that for my family plan and another friend of mine it was $ 499 on the site. My friend hasn't upgraded in 4 years.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
same on my 2nd tmo account, just checked.......$199 on one and $499 on another........dont see anywhere 164
Well I just recieved a text message with a tracking number and checking the tracking number USP says they've had it since 8:30 last night and will Already moved it to Nashville and will deliever it on Monday...
So I can't see in any way how T-Mobile would change the price on me now...
I got mine from tmobiles website for $164.99 as well and I'm only at 18 months out of 24. I went to a local store to play with the phone and told the sales person about the online price. She told me to go home and order it online since the best she could do for me in the store was $289. I got a text this morning with a tracking number.
I had read a rumor somewhere that the additional $35 discount was for original G1 owners. I have no idea if there is any truth to that, but my wife has a G1 and I had a G1 and have a MT3G and we both got the $164.99 upgrade price.
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
hmmm I'll have to try this tomorrow. maybe I'll get lucky.
sent from my samsung vibrant
bahnburner said:
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
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Click to collapse
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
israel941 said:
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
Click to expand...
Click to collapse
Thanks for clearing things up. I know it's the CSR's call, but it has worked for several people on the T-Mo forums, but obviously, it's hit or miss. Anyway, it's worth a try regardless.
what other deals/benefits can we get from the t-mob?
If you've been with T-Mobile for a long time you would have a much easier time getting preferred features.
good chunk of change for u vibrant users!
Been with tmo for like 7 years and they wouldnt sell me for $165
I did this on the relese day... Worked. I did have to call in twice and as I was nearly out of contract they knew I could walk.
When I called on July 13th to get an official confirmation on the release of the Vibrant, I also wanted to disable a 3rd line I had that is no longer in use. the CSR transferred me to another dept (which I later learned to be the Loyalty dept). I told them to disconnect my 3rd line and the reason was that it was no longer in use by my cousin who changed carriers.
The Loyalty Rep was trying to convince me to leave the line open. And seeing that I was interested in the Vibrant, he would be able to give it to me for 99 because that line was out of contract. Since my main line was out of contract, I asked him about that and he said that under my account, any of my 3 lines was eligible for a loyalty discount, but it is only available over the phone.
I called on the 15th and they had to verify what was entered in the notes for the loyalty discount.
I got mine for 99. I cited that I can get it from Amazon, Android And Me, etc. for that price.
I was lucky enough for T-mobile to give me the vibrant for $200 even though I just got a new plan with them around 3 months ago. So I don't think I'll be pushing my luck.
Yeah, I got the vibrant for $200, the new contract price even though I was on my previous contact for only 12 months.
Sent from my SGH-T959 using XDA App
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
offensive said:
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
Click to expand...
Click to collapse
That'll work. They just saved you $480 over the course of your contract. Not a bad deal, and a whole lot better than $100 credit.
I decided to give CS a call, mentioned I was an Amazon Prime customer and Amazon has it for $99. Ended up getting a $100 credit to my account! Thanks T-Mobile!
called cust serv and it was a no go bc I bought in store.. I tried tho...
A few weeks ago, I placed a call to T-mobile customer loyalty personnel, first line of defend declined to match Costco $100 price. I escalated the issue and politely requested to speak to the supervisor, a few minutes later I got T-mobile to agree on $149 with free 2 days shipping & no activation fee.
I have 8 lines with T-mobile and have been a loyal customer for over 5 yrs. T-mobile CS was fantastic and cordial during the "negotiation".
junkdruggler said:
called cust serv and it was a no go bc I bought in store.. I tried tho...
Click to expand...
Click to collapse
Try again... I bought it in-store too.
All this puts you on a 2-year contract right? Even More Plus won't get any of these deals?
Hey guys,
if anyone is getting the verizon Note III, there's a promo code that gives you 30% off an upgrade, but idk how to apply it to a preorder, one online rep told me this isn't possible, and I'm just seeing if a supervisor can or has done it for anyone here.
Also, does anyone have any idea when this promo expires? Hopefully it's good til right after the note III comes out.
Samzebian said:
Hey guys,
if anyone is getting the verizon Note III, there's a promo code that gives you 30% off an upgrade, but idk how to apply it to a preorder, one online rep told me this isn't possible, and I'm just seeing if a supervisor can or has done it for anyone here.
Also, does anyone have any idea when this promo expires? Hopefully it's good til right after the note III comes out.
Click to expand...
Click to collapse
The VERIZON30 Code is impossible to apply to pre-orders or Legacy devices in general. I called customer service to try and get the code applied to my Note 3 order, and they said they can only manually enter a discount amount or they can offer me something else like free accessories or waiving of the activation fee etc. So you can get a % discount depending on the VZ rep and other circumstances after bringing the code to the CSR's attention, but it won't be because they applied the VERIZON30 code to your order.
I ended up getting a battery pack and 2 LG G2 Incipio cases (150.00 worth of accessories) for free when I called. They don't have Note 3 accessories yet so I had to choose other stuff. I also got the activation fee waived thanks to the weekend promotion.
They could have just said no, and I would have been okay with that, but this is what I left with.
This is why I've stayed with Verizon all this time. Customer service always impresses me.
randpost said:
The VERIZON30 Code is impossible to apply to pre-orders or Legacy devices in general. I called customer service to try and get the code applied to my Note 3 order, and they said they can only manually enter a discount amount or they can offer me something else like free accessories or waiving of the activation fee etc. So you can get a % discount depending on the VZ rep and other circumstances after bringing the code to the CSR's attention, but it won't be because they applied the VERIZON30 code to your order.
I ended up getting a battery pack and 2 LG G2 Incipio cases (150.00 worth of accessories) for free when I called. They don't have Note 3 accessories yet so I had to choose other stuff. I also got the activation fee waived thanks to the weekend promotion.
They could have just said no, and I would have been okay with that, but this is what I left with.
This is why I've stayed with Verizon all this time. Customer service always impresses me.
Click to expand...
Click to collapse
Looks like after a few phone calls, a bit of patience and some threatening to cancel (lol), I was able to get them to honor the 30% discount code on my Note III pre-order.
Gotta love Customer Service!
Now if I could get that activation fee waived plz...
Samzebian said:
Looks like after a few phone calls, a bit of patience and some threatening to cancel (lol), I was able to get them to honor the 30% discount code on my Note III pre-order.
Gotta love Customer Service!
Now if I could get that activation fee waived plz...
Click to expand...
Click to collapse
You had better luck than I did. I just got off the phone with them and they didn't know what that code was.Tried to enter it into the system as an upgrade and new device.
Couldn't explain where the coupon originated from, but indicated that other people were successful in apply that coupon. *sigh* Didn't want to risk monkeying around with the pre-order so I left it alone.
(3) more days!!!
For those who passed the stressed and nightmare with the pre-order and ordered your new giant beauty. It is time to talk about the protection insurance we can get for our new gadget.
I, personally, don't like cases at all. I like my phone to be "naked" because I always like to get protection on my phone especially if I paid full price like my last 5 phones! The Nexus 6 is already beautiful and giant, and it will fall of your hand no matter how much careful you are. Putting a case will make it humongous! I am pretty sure that there are some members agree with me about not having cases on their phones . All my previous phones I bought were from BestBuy because of their awesome Geek Squad protection with $0 deductible and no limit for the claims (I know because I used to work their). However, they stopped the $0 deductible last September! They make it $150 delectable! It is time for me to find a new protection insurance for my new toy which cost me as everyone else $700+
Options are:
I know Square Trade will offer a protection for devices that purchased from anywhere. Which costs $5/month, 2 years for $99, or 3 years for $129 with $75 deductible. They have good reviews out there, but I have deal with them before.
On the other hand, Motorola site will offer protection as soon as they have N6 available like Moto X, but we don't know if they will have one version that works with every carrier like Google Store or not. Nothing for sure right now. Motorola will provide Moto care for phone that purchased from their website. Don't know the price yet! $129 for two years
Another option here:
Raistline said:
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Click to expand...
Click to collapse
I don't know if there are any options for us out there if you buy from Google Play Store.
Please share information you know for everyone.
If you can get Motorola's protection plan, that would be the way to go. I have it on both my Moto Xs. It's $85 up front and I think only $35 deductible, and they do advanced replacements.
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Raistline said:
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Click to expand...
Click to collapse
That looks nice! I like paying upfront vs monthly. The deductible is very reasonable too!
Have you tried it before? How fast and reliable are they with dealing with claims?
I like Squaretrade. Next day replacement, only $100 for two years and still a pretty low deductible.
Theft isn't covered, but your homeowner's/renter's insurance likely already covers theft of a cellphone even when outside your home.
bassil2022 said:
That looks nice! I like paying upfront vs monthly. The deductible is very reasonable too!
Have you tried it before? How fast and reliable are they with dealing with claims?
Click to expand...
Click to collapse
I have not used them before but they seem to be very well rated with no negative reviews that I can find. I am currently running without insurance since I have a Nexus 4 and a device replacement for a new phone is not much more than Insurance + deductible. But since I will bet getting a $700 phone I will be getting insurance since the total replacement price will be less than half of the price of a new phone. That and I will be more confident using it without a case which is very appealing to me.
If you have home owners or renters insurance add stuff like a cell phone, camera equipment, jewelry etc on as a rider.
I insure about 17k of equipment including ipads etc for 22/month though state Farm.
Anyone know how Assurion from VZW (TEP) might work on this phone, particularly if VZW doesn't actually carry or sell it?
I know I asked when I activated my Moto X off contract as I wanted to be sure that I kept unlimited data, and I asked how the insurance works since I bought it from Moto. The rep told me it would work fine, and I'd get a code to customize a new one if I made a claim. Not sure how legit that is/was.
Not very legit at all. Just went through that with the gf's moto x. It was customized and bought through motorola. Asurion told us they would send a comparable phone which they stated was a samsung s3 because they didn't have and moto x in stock.
How much will be Moto care on our Nexus 6?.....
Motorola is only allowing MotoCare on devices purchased from them. Not from Google or any carrier. I went with Squaretrade but I'm calling my insurance agent to see if it's covered under my renters insurance.
Sent from my Nexus 6
HotInEER said:
Motorola is only allowing MotoCare on devices purchased from them. Not from Google or any carrier. I went with Squaretrade but I'm calling my insurance agent to see if it's covered under my renters insurance.
Sent from my Nexus 6
Click to expand...
Click to collapse
Maybe it's just blind hope, but I have a feeling that policy is going to change. They let you get Moto Care on every other device eligible for it even when bought from other retailers and seeing as how they initially said it wouldn't be available for the Nexus 6 at all, I'm inclined to wait for it to make its official announcement before I go for SquareTrade.
fury683 said:
Anyone know how Assurion from VZW (TEP) might work on this phone, particularly if VZW doesn't actually carry or sell it?
I know I asked when I activated my Moto X off contract as I wanted to be sure that I kept unlimited data, and I asked how the insurance works since I bought it from Moto. The rep told me it would work fine, and I'd get a code to customize a new one if I made a claim. Not sure how legit that is/was.
Click to expand...
Click to collapse
beelow319 said:
Not very legit at all. Just went through that with the gf's moto x. It was customized and bought through motorola. Asurion told us they would send a comparable phone which they stated was a samsung s3 because they didn't have and moto x in stock.
Click to expand...
Click to collapse
When my sister lost her customized Moto X, Asurion sent her a differently colored/customized one. She then sent it back to Motorola (as per Asurion's instructions, because Motorola is very cool about exchanging customized phones you're unhappy with) who exchanged it for a new Moto Maker code. It was actually pretty awesome because instead of getting a refurbished phone, she got a brand new one from Motorola.
As for the s3 replacement with your girlfriend, you/she should have made a bigger stink about the s3 not being the phone she wanted AND INSURED. My sister did that when Asurion said the Droid Razr Maxx was out of stock and they offered her 3 "comparable" phones. She told them how x, y, or z specs (camera, ram, screen size, etc.) weren't as good as the phone she had, and they ended up upgrading her to the Droid Razr Maxx HD. I love her, but that ***** loses so many phones haha.
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
beelow319 said:
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
Click to expand...
Click to collapse
hahah nice...
bassil2022 said:
How much will be Moto care on our Nexus 6?.....
Click to expand...
Click to collapse
$129 for two years protection.
eep2378 said:
$129 for two years protection.
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Click to collapse
Wow that is amazing! $129 for 2 years on accidental damage. Plus, I readtthat everyone is happy dealing with them. I think we got a winner here. Thanks
beelow319 said:
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
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Exact same thing happened to me. Sent my Dev Edition in after one of the antennas got disconnected or something. It simply wouldn't connect to LTE no matter what. A week later, still no phone, no word from Moto. Long story short, after escalating through multiple supervisors, I finally got them to admit that they lost my phone and they had no idea where it was. Ended up overnighting me a new DE. On the other hand, I did an online warranty claim for my DROID MAXX and that whole process could not have possibly been smoother.
Edit: This was also after they told me my warranty was void since I unlocked the bootloader. That was another hour escalation with a supervisor...
bassil2022 said:
Wow that is amazing! $129 for 2 years on accidental damage. Plus, I readtthat everyone is happy dealing with them. I think we got a winner here. Thanks
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Except you can't actually buy it. It fails at checkout.
Has anyone added moto care to their device?
Seems like i have to add it to my 'my stuff' and then add moto care, but its saying my IMEI is unable to retrieve device information. Anyone else?