[Q] [ANSWERD] Please help. My phone keeps restarting. - Galaxy S 4 Q&A, Help & Troubleshooting

Hello
I'm seeing this is happening to other than just me, and im wondering if its a fault in the s4?
The issue started after i did update to 4.3 (or whatever the latests update was).
I noticed that when it repports, the top-part of the screen is alot warmer than the bottom. The battery itself is barly warm at all. On the back, when the camera is facing me, the left side seems to get especailly warm.
Before having to factory reset my phone, i was wondering if there is anything else i could possibly do to fix the issue?

PeaceDealer said:
Hello
I'm seeing this is happening to other than just me, and im wondering if its a fault in the s4?
The issue started after i did update to 4.3 (or whatever the latests update was).
I noticed that when it repports, the top-part of the screen is alot warmer than the bottom. The battery itself is barly warm at all. On the back, when the camera is facing me, the left side seems to get especailly warm.
Before having to factory reset my phone, i was wondering if there is anything else i could possibly do to fix the issue?
Click to expand...
Click to collapse
Hello mate try to check the Serial Number of your battery. If the S/N starts with BD, Then you need to change it right away. Or try with a spare one if you have and check if your problem will get fix If not then feel free to send your phone in Customer service for Repair Have a nice day.

Repulsa said:
Hello mate try to check the Serial Number of your battery. If the S/N starts with BD, Then you need to change it right away. Or try with a spare one if you have and check if your problem will get fix If not then feel free to send your phone in Customer service for Repair Have a nice day.
Click to expand...
Click to collapse
Yes. The serial number does start with BD. Does this mean it deffect? It dosen't seem to be swollen, yet anyway...
Edit: Scratchc that, it is swollen

PeaceDealer said:
Yes. The serial number does start with BD. Does this mean it deffect? It dosen't seem to be swollen, yet anyway...
Edit: Scratchc that, it is swollen
Click to expand...
Click to collapse
You can check this thread mate and Goodluck Dnt forget to hit that thanks Button for me haha thanks

Ofcause . Thank you very much for the help!

I had that
I have experienced that several times and it always ended up beeing kernel problems, modem problems or other software related issues.

Related

[Q] Help with screen turning ON

My Desire HD with both, froyo and gingerbread has the same problem, all with oficial roms: When I turn the screen off the phone just turns on back again. I sent to the SAT about 4 times now and the only thing they do is "Software update", is it a hardware problem? Can I change it for a new one? How can I do so? Im so desperate about all this problems because I am not able to use it because battery runs out in half a day. Please! SOS! Thank you every1.
BraskOviedo said:
My Desire HD with both, froyo and gingerbread has the same problem, all with oficial roms: When I turn the screen off the phone just turns on back again. I sent to the SAT about 4 times now and the only thing they do is "Software update", is it a hardware problem? Can I change it for a new one? How can I do so? Im so desperate about all this problems because I am not able to use it because battery runs out in half a day. Please! SOS! Thank you every1.
Click to expand...
Click to collapse
This happens, without failure, every single time you turn off the screen? If that's the case, i can't see how the technicians at the service center haven't been able to reproduce the problem after a full wipe/update..
I'd say this has to be a hardware fault unless the service people haven't done anything at all. If this keeps happening regardless of factory resets/software updates, I can't see how this is a soft problem.
I'd ask you to try a few different roms and such, but I assume you are unrooted and uninterested in all that? If so, there's not really much you'll be able to fix for yourself. I would try to send this in as a hardware issue and try to get it repaired/replaced, makeing sure to explain that this "software update" **** they're doing isn't working.
Tried everything
I write here cos ive tried everything. Tried all roms and now back on vodafone oficial rom. Problems on all. I sent it with faulty hardware on the repair sheet and wrote:
GPS module.
Light sensor module.
Screen ok?
Radio OK?
And many more things, they just "Software updated"
BraskOviedo said:
I write here cos ive tried everything. Tried all roms and now back on vodafone oficial rom. Problems on all. I sent it with faulty hardware on the repair sheet and wrote:
GPS module.
Light sensor module.
Screen ok?
Radio OK?
And many more things, they just "Software updated"
Click to expand...
Click to collapse
That sucks. I've worked at shops that sell mobiles, and I've seen this many times: The technicians get an error report and end up just doing a "software update" (eg nothing) and ship it back.
I think the problem for the main part is that they recieve so many inane error reports (poor battery or something stupid like that) from customers who have no business handling any piece of electronics that they just have to go the easy way and not really do anything.
In this case I'd say it's a gross oversight on their part if this problem happens every time you turn off the screen. If there's any way for you to underline the fact that you are fairly competent with these things and feel that it is a hardware fault, and that their goddamn "software updates" don't work, you should do that.
sry I don`t have a solution about your problem but the thread title describes also my problem.
how can I turn the screen ON from the other buttons also? (not only from power)

problem with optimus 7 device. would appreciate the help

Hey,
So here`s my problem.
2 days ago my phone just switched off, no warning, no nothing, and won`t switch on ever since.
I already looked around for people that may have the same problem, but every thread talks about the device that won`t go pass the logo screen. It is not my case. My phone doesen`t even show the logo screen, nothing. You can press the power button for as long as you want, it just won`t start. At occasions, it starts up by itself, only for a minute or two and then turns off again.
At first i thought it may be a software problem, so I`ve cold started it and reset it but it didn`t make any difference.
After, I`ve thought... maybe a battery issue, so I`ve talked with a pal that has the same device, switched batteries. Apparently his phone started with my battery just fine, but mine didn`t work with his either.
Does anyone have a clue about what`s happening?.. If yes, please do share. As much as I like having a phone with a mind of it`s own.. it`s just not dependable XD
Thanks
Probably just broken / defective - if under warranty go and ask for repair or replacement (money back probably). If not under warranty sell as broken or throw to the bin - not to worth repair in my opinion.
I spend the same thing to my myself, LG stinks.
Sent from my HTC ONE V using xda app-developers app
Thanks for answering.
Yes, it was a problem with the motherboard.. got it fixed on warranty. Now I barely use the phone, of fear that it will break againXD. Looking forward to selling it while it`s still functional.
exousus said:
Thanks for answering.
Yes, it was a problem with the motherboard.. got it fixed on warranty. Now I barely use the phone, of fear that it will break againXD. Looking forward to selling it while it`s still functional.
Click to expand...
Click to collapse
I've got mine just back from repair (second time). It use to randomly reboot, now I hope it got repaired ("faulty electronic components have been replaced" - but I don't know what exactly). What I realize is MAC address change. But as they changed firmware from 1.1.8.10 to 1.0.16.10, I wonder if that's why it has new MAC? Does new MAC address means that some component was replaced ? IMEI does not change.

Battery zero after System Freeze and restart - I9500

I am facing a weird problem. Nowadays after I upgraded my S4 to Android 4.3, whenever I am using some application on my phone like playing games, Using Skype, etc. the phone hangs, starts making a buzz sound and then it restarts.
After the restart, the battery level reaches zero.
If I take out my battery and leave it idle for some time, it regains it's charge to it's initial value.
Is someone else facing this problem?
I have attached the picture of my battery for reference.
I have knox warranty 0x1, but I hope I can convince that battery will still be covered under warranty.
Kindly share your suggestions.
Hey bud.
From what I've been reading over the past few months, it sounds more so like a battery problem. Does your battery feel bigger (swollen) at all?
I'd personally start with doing a factory reset and start from scratch to iron out any bugs. If this doesn't help then read this
Your battery serial number also begins with 'BD' so this might help. My friend also had a battery problem with this number.
Hope this info helps you!
ajay83 said:
Hey bud.
From what I've been reading over the past few months, it sounds more so like a battery problem. Does your battery feel bigger (swollen) at all?
I'd personally start with doing a factory reset and start from scratch to iron out any bugs. If this doesn't help then read this
Your battery serial number also begins with 'BD' so this might help. My friend also had a battery problem with this number.
Hope this info helps you!
Click to expand...
Click to collapse
Looks like I have got a defective battery. I'll visit the service centre tomorrow.
Can you please tell me how did your friend got his battery replaced. Did he get it directly from samsung or got it from the service centre.
Hey there.
We went on the Samsung UK website and they arranged a pick up with him to get phone sorted. Your best bet is to either find samsung direct where you are, or a repair centre that Samsung use on there behalf.
Hope you get it fixed.

is my Battery Busted or my phone?

So today my Likely 1 month old S5 showed the unpleasant behavior to not charge...
Well yes i tunred it on and of
And yes i took out the Battery fpr more than 5 minutes
and yes i Tryed another Charger.
It sumes up to no, no, no and no,
But i Noticed that if i turn it off and plug in the Charger it´s Pulsing sometimes there is a Battery with a Exclamation Mark in the Middle.
So anyone who can help me? is it a softwar thing or a Hardware? i got still Warranty on this little piece of... I realy Considering buying an HTC one M8 or a Sony Xpreia Z2 instead....
Thanks for your help in Advance
Greetings Darkmind
Darkmind82 said:
So today my Likely 1 month old S5 showed the unpleasant behavior to not charge...
Well yes i tunred it on and of
And yes i took out the Battery fpr more than 5 minutes
and yes i Tryed another Charger.
It sumes up to no, no, no and no,
But i Noticed that if i turn it off and plug in the Charger it´s Pulsing sometimes there is a Battery with a Exclamation Mark in the Middle.
So anyone who can help me? is it a softwar thing or a Hardware? i got still Warranty on this little piece of... I realy Considering buying an HTC one M8 or a Sony Xpreia Z2 instead....
Thanks for your help in Advance
Greetings Darkmind
Click to expand...
Click to collapse
Take it in for repair mate, it could be the battery, usb charging port or even your phone. No way we can tell from here. Btw i think the S5 is a great device, you`re just unlucky, it can happen sometimes.
gee2012 said:
Take it in for repair mate, it could be the battery, usb charging port or even your phone. No way we can tell from here. Btw i think the S5 is a great device, you`re just unlucky, it can happen sometimes.
Click to expand...
Click to collapse
thanks for reply. does it matter rthat i rooted it with towelroot?
Darkmind82 said:
thanks for reply. does it matter rthat i rooted it with towelroot?
Click to expand...
Click to collapse
To be sure try to unroot in the TR/superSU app, flash a stock rom and data factory reset.
As the follow up reply above suggests, you need to start by separating software from hardware issues. You can probably find out a lot more information by looking at the system log i.e. run a logcat to get more verbose details about the charging error. Depending on what you find there, you could proceed to steps such as resetting the battery stats or the suggestions that follow in this post.
If you aren't willing to do a logcat then the first thing that you should try is booting to recovery mode and wipe the system cache That may well resolve your issue right there.
If not, then heed the advice in the previous post. Backup anything important to you, then flash a 100% stock ROM, followed by a factory data reset. If that resolves the issue then the cause was almost certainly corrupt system files or settings.
If the problem still remains, then you have to start looking at hardware causes, starting with trying a different cable, different battery, gently rocking the cable in the USB socket at the base of the phone to try and discern if the pins are bent or making irregular contact, etc.
Whether the problem would be repaired free of charge under warranty is uncertain as we don't know yet if the cause is an unexpected failure or something that might be attributed to abuse e.g. dropped phone or damage to the USB port from rough use.
.

Strange white lines scattered in whole screen

Hello !
Lately, I noticed my phone act strange (especially when overcharged) last week. It shows white lines scattered at blinks weirdly. I thought it was a small problem so I ignored it. But it still happens all the time. Last night when im playing GTA, I was so annoyed with a mission and I raged. (Yeah. My anger management is not that good.) I punched the screen, tapped it hard, etc. But no signs of physical damage on the screen. No scratches, cracks. Then the morning I used my phone, the strange problem happened and I think its the worst. I didnt charged my phone that eve. Ill leave the screened turned off then it blinks weird. The more the screen is off, longer time of blinking. I can get passed on it when opening Opera Mobile (coz the background is white, lol idk)
I did a factory reset but still no luck. My only solution is my last nandroid backup (the phone status is still good at this backup.)
Now my question is, is this a hardware defect or my GPU is overstressed? (I really play alot.) I dont have a warranty coz im using this for a year.
Please, a little response from you guys will help. I just dunno whom to speak to. And this place is filled with awesome people. (And I took ages writing this on mobile. lol )
Thank you all and more power.
Bump. And ill try to upload a video of it tommorow after school. For more detais of the defect..
hartlezzevolved said:
Bump. And ill try to upload a video of it tommorow after school. For more detais of the defect..
Click to expand...
Click to collapse
seems rom related but i'm unsure since not much info
on your place i would tell what device is it and i would attach logcat or adb bugreport
IGGYVIP said:
seems rom related but i'm unsure since not much info
on your place i would tell what device is it and i would attach logcat or adb bugreport
Click to expand...
Click to collapse
Hello sir.
my device is a clone of xolo A500L. Im on AOSP-slightly modified rom, and ill try to do a logcat. But thanks for your response ! I escaped the nightmare by restoring my prev. nandroid (although the problem is still there, but not that worst)

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