[q] Phone shuts down and reset - Galaxy S 4 Q&A, Help & Troubleshooting

Hello lads! The last few days I have been trying to fix a huge problem with my Galaxy S4 i9505. I had been using the Google 4.4 rom for almost a month without any problem. One day, when my phone was low on battery it shutted down and I plugged it in my charger to power it on again. When it turned on I was prompted to the screen you see when you use the 4.4 rom for the first time. I had all my apps but everything was resetted. Every setting, all the app data, messages, etc. I thought this was a one time thing so I used about an hour to get everything back to normal again. Then the next day, same happened again. Phone turned off because of low battery, and everything was reset. I tried to google it but with no luck, so I did a factory reset and flashed the newest Google rom (4.4.2) with a new kernel called Ktoonsez. Got everything back to normal again and used my phone for a couple of hours before it just suddenly shutted down once again, but this time with almost full battery. When i tried to turn it on I was stuck on the Google loading animation and had to reflash 4.4.2. It turned back on and this time I decided to let the phone stay stock to see if any of my problems was caused of my apps or settings. It lasted for 2-3 days before the same thing happened again... I tried to flash different modems, other roms and firmwares but nothing have helped so far. I am also prompted with a message each time I turn the phone on which tells me that com.android.phone has stopped working. I have tried several factory resets, wiped dalvik, wiped cache, but still has the same problem... I have now given up trying and wonder if anyone of you know what I can do to fix the problem? Any tip is much appreciated and I hope to hear from you! Thanks!
Fredrik

Related

Phone crash after battery died!!

my battery was running low, (and coz poor battery issues with JPY), i didnt notice when it switched of. normally i use the power button to turn the screen on to unlock, but instead i realised the phone had been off as it was now booting up...it booted up fine went into the homescreen and then vibrated once and powered down.......now it was powering down for a long time and occasionally there were vibrations and the lights on the home keys were constantly on. the screen was black. i got home and tried to charge it but the progress bar showed no progress on charging, i tried to switch it on but it would go to startup screen vibrate cupla times and power down. so eventually had to do a hard reset in recovery mode. tried every option but in the end had todo it by wiping data.
now the thing is, is this supposed to happen? if ur battery suddenly losses power ur whole fone will screw up?
for future ref if ur battery dies dont try to switch ur fone on until u got some charge in it and use the home key to put screen on..
Sounds like it could have been faulty firmware .
JPY does not have a significant battery drain problem per se .
jje
Black screen, vibrations and no boot after restart
Hello! I had almost the same experience (Black screen after reboot and occasional vibrations) only mine refused to boot even after memory wipe and after flashing new roms.
Was your phone rooted? Because I think rooting a 2.2.1 rom (XWJS3) was the beginning of my nightmare. keep in mind that the phone was working like charm for two months. This was the second time I had a problem. The first time the phone started after performing a factory reset by itself!
In case this happens to you next time and for every non experienced galaxy player (like me) reading this:
Don't panic! Blank screen, vibrations and no boot doesn't necessarily mean a hardware problem. Finally I managed to fix it flashing eclair and repartitioning with pit512. Now I'm a happy XWJS8 user
And a question for the experts: Any clue why this happened? Is it really a rooting issue? Can a cheap Chinese battery from ebay cause this?
everything was stock on mine, no root.......maybe thats why i could recover it??!!
Maybe! and I hope the reason is faulty firmware as JJEgan says. If this is true, your phone will be fixed by the next update.
I was very urge... the same happened again. It's been a month of smooth functioning and now after a simple restart, the device doesn't boot for absolutely no reason (Stuck on black screen constantly vibrating). Since my phone wasn't rooted, and I haven't seen many people talking about a problem like this I suspect:
1. Faulty hardware (for a few devices including yours and mine)
2. A Bad app.
Contacts Vanished
Hey Everyone
Im having similar problems, i updated my sgs to the js7 version of froyo, then rooted it with oneclick method. this was as i got the phone a month ago. Its been smooth sailing since then. But last night the phone powered down and wen it loaded up it had no contacts, my sms where still there but all the apps had a force close issue none worked. so cleared the cache in recovery. Still nothing so i did a factory reset and once loaded up. i formatted the sd and internal within the settings option. So the phone was now clean. I then connected to pc luckily had backups so installed titanium restored all my apps n settings. Using kies restored my contacts n thanks to an app called sms backup i restored those.
So all was well and worked again. I didnt restore the apps i had installed within the last week to make sure it was not a faulty app. I was happy, but now tonight it did it again. No contacts again.
Pls help
Any suggestions
That's exactly how it started for me. One month after rooting froyo 2.2.1 Suddenly everything force closes and the device hard resets by itself. I reinstall all the apps and then after one month and performing a simple restart, it refuses to boot. Stays in a black screen and vibrates every some seconds. I flash a new rom but does the same. Problem solved after repartitiong and flashing original eclair with pit 512. Reflashed a 2.2.1 rom and everything works perfect (the phone now is unrooted and with a nice clear stock rom). But then after one month again (!) I realise that some videos refuse to play. Trying to restart and craaash. black screen, vibrations and no boot. Did the same again (repartitioning and flashing) and now I wait for another month to pass and lose an hour of my life to do the same again. No idea why this is happening. Is it possible that rooting messes with something that stays faulty after restoring the file system? is there an app that we all installed and caused this mess? please this is the most serious problem I've red in this forum and still a mystery. I believe this thread should be sticky and we all share similar experiences because this looks completely random!
I believe this thread should be sticky and we all share similar experiences because this looks completely random![/QUOTE]
+ 1

phone started randomly rebooting again

I'm not exactly sure what happened, but when I first rooted, installed safestrap, and then Jelly Beans 106 on my Note 3, my phone would start up fine but then restart constantly. I would get my home screen, then immediately get notifications that various apps had crashed, and then the phone would reboot, but not fully though, it wouldn't go directly to the Jelly Beans boot animation, not through the full boot from the beginning with the samsung logo. From start up to reboot varies, but usually whatever app i was using would crash within a minute, and my phone would crash/lockup/reboot maybe 30 seconds to a minute later. It did not matter what app i as using or what I was doing. Actually I just noticed it somehow lost all my email settings, none of the accounts are there anymore.
If I booted into the stock rom from safe strap it seemed stable, but never with Jelly Bean. I had tried clearing the caches, wiping the phone, and a bunch of other fixes and nothing worked. In a last ditch effort I tried the process again, from the very beginning, I retooted my phone, reinstalled everything, and it worked, until three days ago when it started rebooting again. I had about three months of my phone being perfect, and then it just started rebooting randomly on it's own. The only thing that I can think that I did was decline some usage rights for the my magazine samsung app, that was the last thing I did before my phone went crazy.
I can't even get the stock rom to be stable anymore, it will do the same thing, whats' going on? I don't get why my phone was so stable, and then it went all haywire again. anybody have any idea of what I can do?

Freezes overnight with my I9505 Galaxy S4

Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Playa82 said:
Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Click to expand...
Click to collapse
Have you tried the new 5.0 gpe from danvh? There was an issue with the charging animation and reboots.
yes, i got Dan's 5.0 gpe at the moment 12.17.2014
Dumb question, did you clear /system in between flashes as well?
Yes, i formated System and Cache + i wiped everything too
You should flash the latest stock firmware and see if the issue persists. If yes, try a different charger. If the problem still persists, I think it's a hardware problem. Probably battery or motherboard.
The Problem is only between 5-6 am. The whole day i got no Problems Should be a Problem with my Router maybe ?
i got no resets in my Settings there. maybe my Provider is doing a reset every day between 5-6 am and my device freezes then. i could try airplane mode too to test, right ?
I bought a new charger and battery today (both original). Maybe thats the problem.
i got News guys, i turned off wifi overnight an didnt plugged the charger to my device this night. No freeze !!! Yay !!!
So it only could be, charger, battery or Wifi, right ?
ok, i had a freeze at work a while ago. but i got no wifi or charger there... now i dont know what to do
Does it behave like this?:
You pick up the phone (it is in deepsleep),try to turn the screen on,it goes on,you try to unlock the screen and it just stops reacting to anything and turns the screen off after 20-30seconds?
Tlailaxu said:
Does it behave like this?:
You pick up the phone (it is in deepsleep),try to turn the screen on,it goes on,you try to unlock the screen and it just stops reacting to anything and turns the screen off after 20-30seconds?
Click to expand...
Click to collapse
Yes, exactly. You know a solution ?
Playa82 said:
Yes, exactly. You know a solution ?
Click to expand...
Click to collapse
i had the same problem,the only way to get rid of it is to send it in/get the motherboard replaced.this is faulty hardware,not a software problem
Damn, but i already got know activated. i dont get one for free Its about 1 and a half year old. The problem was solved a few snapshots form cm earlier and its only between 5-6 am. do you think its really a mainboard problem ?
Playa82 said:
Damn, but i already got know activated. i dont get one for free Its about 1 and a half year old. The problem was solved a few snapshots form cm earlier and its only between 5-6 am. do you think its really a mainboard problem ?
Click to expand...
Click to collapse
well,it wasn`t fixable on my device.Had it every time the device went to deepsleep.Send it in,they reflashed the firmware/kernels,said its alright now but it wasn`t.Same problem after 5 hours of use.Send it in again,they changed the board,fixed now.
Tlailaxu said:
well,it wasn`t fixable on my device.Had it every time the device went to deepsleep.Send it in,they reflashed the firmware/kernels,said its alright now but it wasn`t.Same problem after 5 hours of use.Send it in again,they changed the board,fixed now.
Click to expand...
Click to collapse
but i tried airplane mode overnight and had no issues. looks like a wifi problem. but i odnt know if its hardware or software related. cyanogenmod fixed that a few snapshots before, bt i cant remember the m build
Playa82 said:
but i tried airplane mode overnight and had no issues. looks like a wifi problem. but i odnt know if its hardware or software related. cyanogenmod fixed that a few snapshots before, bt i cant remember the m build
Click to expand...
Click to collapse
how was your battery-lifetime with that build?
can`t help you with that,hope you have luck and fix it
Same problem
Hy people, i have the same problem, but is not a specific hour when it freez, yesterday i picked up the phone and when i unlocked the screen, it freezed, but i don.t wait 30sec, i just lock/unlock it again and it work fine. The other problem was overheating..
and randomly restarting but i think i fixed it with a factory reset. What i want to tell now is that i installed "Root booster" before all these problemsc ocured. After it played with the kernel, do you all thing it might not restored the original settings? My phone is randomly heating sice i installed that **** on it...(even if i do factory reset)
Ps: i have a stock kernel/gt_505
Or the battery is guilty? It's draing pretty fast, after a day of use i put it to charge
(Solved)
Playa82 said:
Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Click to expand...
Click to collapse
Hy, i haved the same problem, but what i did yesterday solved that. I hope this steps will help you:
1. Enter in Recovery Mode and select wipe data/factory reset
2. Clear cache partition
3. Go in Settings/More/App Manager and search for Touchwiz Home
4. Force stop then Clear data
5. Withouth exit from settings, restart your phone
6. When phone is on, screen will be black and will ask you witch program you wanna use, select Touchwiz home then press "always"
After this steps, i solved the problem for my phone, but another thing i done after that is delete all knox files with Titanium backup.
I hope this steps myght help you.
Thanks guys, but i got a nexus 5 now. Bye Samsung. Thanks anyway for help.

[Q] Overheat and rebooting

Hello guys.
I searched on the forum and i couldnt find a answer that works for me.
I have a Galaxy s4 gt-i9505 for over a year, always using custom roms. A week ago, my phone starts randomly rebooting, and overheat. In less than 2 hour my battery was gone.
I did all wipes and the phone continued rebooting. Then I flashed the stock 5.0.1 rom, it restarted once or twice and stopped. But the overhead continued.
The last modification I made was an update in the rom I was using for over a month, and the update was a week before the reboots. I dont believe this is the cause.
Could it be a hardware problem?
Obs: the hottest part is below the flash of the camera.
Obs2: it usually happens when I turn wifi or 3g on.
Obs3: I have few apps installed. (Just social media)
This problem are happening with my S4 since the KitKat. It vibrate two times until turn on after randomly reboot. It happens like in this video (I can't post external link, so just search like below):
"GALAXY S4 Help, Power Cycle Problem, Overheats, Turns Off. Will it Blow Up and Catch on FIre?!"
My S4 is the I9505, I'm using the stock rom, stock kernel and no root. After a lot of wipe data/cache, ROM reinstall, the problem continues. No matter the rom, the kernel, if are root or not. I've tested other battery, but the problem persisting
"Obs: the hottest part is below the flash of the camera.
Obs2: it usually happens when I turn wifi or 3g on.
Obs3: I have few apps installed. (Just social media)"
Same Symptoms.

Note4 boots into download mode.

So, here is my problem. I've got an almost four years old Note4. I flashed some custom ROM's after i bought it but then I found an old X-note 4.4.4 based custom ROM and i was using that for more than 2 years. Yesterday around noon i noticed that if I try to use Viber, it takes seconds till it opens, and lags badly. (Before that the phone was working perfectly for years). I deleted it, reinstalled, but the problem stayed the same. After a few hours all the other apps started to do the same, the phone became really laggy. As time went by it got worse and worse, around 8pm it started to freeze, reboot, became almost completely useless. I thought maybe a factory reset and a new flash would help. I did a factory reset, and flashed a completely stock ROM on it. It started well, was working good for an hour or so, and then the same problems occured again. Lag, freeze, reboot.... And then nothing. Did not even restart. I can switch it on every now and then, (like in every 20 minutes), but it boots into odin mode. I thought maybe the battery, but that is less then 2 months old. Anyone any idea what happened? I mean the phone is almost 4 years old, so I'm not really pissed off, the only reason why I wanna keep using the Note4 cuz it's removable battery. I don't like phones with built-in battery, this is why i did not upgrade to Note8 for instance. Any help would be much appreciated. By the way, my device is an SM-N910F.
Well, things got even weirder later. I found my old battery which i replaced 2 months ago, still had some juice in it, i put it in, and the phone started!!! Worked perfectly, for about an hour and a bit, then the same problems occured again, lag freeze reboot, and now it boots itself into recovery if i can start it up at all... All the same story. Anyway, i threw it in the drawer and bought a new phone.

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