Alps S4 - Three network sim card not working - Galaxy S 4 Q&A, Help & Troubleshooting

Hi all, recently bought a fake s4 in Thailand which I've figured out is an Alps branded phone?
My problem is that my Three UK sim card won't appear to work in it, I'm not sure if it's the frequency of the cellphone network that won't allow it, or if there is something that I need to unlock in the phone. I've tried some of the unlocking codes from online etc but being that it's fake none of them seem to want to work. Not even sure how to access any of the service menus on it.
From what I can tell three network operates only on 2100mhz. My guess is that this phone does not support this frequency. How can I find out what frequencys the phone supports?
Thanks

Also, just to let you know, when I go to mobile network settings, under data connection it says "3 UK". So it seems the phone is recognising the sim? But still unable to get any signal etc.
Also have tried using Network app from Play store and forcing phone into WCMDA mode which is what Three uses, but won't even allow me in the app, or normal settings. Just keeps switching back to GSM straight away.

Related

Country-locked phone?

Hi there.
I have a friend who has an X1. He is reporting that the X1 is working with his O2 sim card and working on Vodafone however it isnt working with his Latvian sim card (in the UK) (i.e. Tele2 and LMT). Are there any settings you need to change in order to enable roaming? Is it possible for a phone to be country-locked?
Thanks,
Lawrence
It might be the phone is locked..then again it might not be.
What does he see when he puts in the card? How long do you wait while it searches for a signal? (Sometimes when I'm roaming it takes a few moments -in egypt I think I waited 2 minutes - it might take longer for Latvia to register for one or other reason).
thanks for your quick reply!
I dont think it is locked because it works on both O2 and Vodafone fine. I bought the phone from vodafone and all of their phones come unlocked.
its more likely that the phone isnt using the correct setting for the service provider... usually when the phone detect a new sim it will ask you if you want to change your settings... your friend may have missed it and didnt change the setting so it didnt work
Roaming is enabled by the origin network, not by the phone.
There is a chance that some of the UK networks don't allow those SIMs to roam on their network, but you would need all 4 for them not to work.
another reason could be too old incompatible sim card
people have from time to time reported rather old sim cards being
incompatible and solved it by getting newer sim card from their operator

[Q] Can i check phone unlocking without inserting sim card from different networks ?

During my work on cell phones, we need to check if my cell phone is able to access all networks available in my area. If i would like to check after unlocking , my phone will be able to work on all networks. Do we have any way in phone's service menu or any app available on play store.
For example after unlocking if i would like to check if my phone will work on Rogers, fido , wind , mobilicity , bell and telus. Is there any ways to check without inserting sim card from all these networks ??
I know in some of old samsung phones we can check unlocking by *#7465625# , but this code is not working on new phones any more. but this menu could tell us only if phone is locked or unlocked. just wondering if anybody developed any app or if there is any option available in service menu where we can check how much signal strength we will get from different networks without swapping different sim cards ?

[Q] No Data Connectivity SM-G900F in Canada

Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.
I had a similar problem with my S3 before and the way I fixed it was to find the correct APN settings and create a new APN setting page and fill it out, dont edit one that is already given to you but create another one and fill it with the correct apn settings which you can get from the fido stores. Have you had any problems with calling and receiving calls ? Let me know if this works.
i have done everything that i can think of as far as apn settings goes. i have reset to default apn settings, delete all the apns, and manually entered ones from customer service, deleted those and nothing... it seems like its an apn related problem, because i can see the network. in the about phone and status section i can see that there is an LTE network available, but my phone just doesnt want to connect to it..... ARGHHH
colinjlyon said:
Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.
Click to expand...
Click to collapse
Does your provider use the 2600 frequency (band 7) where you live?, if not you can`t get 4G mate because the rest of the Canadian bands are not supported bij the G900F.
i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900
colinjlyon said:
i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900
Click to expand...
Click to collapse
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.
gee2012 said:
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.
Click to expand...
Click to collapse
Sorry, i kinda posted this like a noob would. i should have known better. i have tried the sim card in my old phone that i had before a samsung galaxy s2 skyrocket and it works fine.
I just posted this on the fido forums.
Hey everyone,
I have a samsung galaxy s5 that i bought in Greece and i am not able to get it to connect to the Data network of fido for some reason. i am completly stumped as to why. i paid quite a bit for it so it would really suck to get it home to canada and not be able to use it,..
So, before i get suggestions on things to do that i have already done, BEFORE i bought the SM-G900F (European factory unlocked and not region locked) i made sure that the bands would match up on the phone. its pretty much impossible to buy a phone that wont work in north america anymore. LTE is the only big question, but fido uses B1 and the phone has it.
I have used the phone with no issues in Greece where i purchased it, and also in Istanbul, italy, and Japan. I first thought that it was an APN setting issue, but i have been down every route as far as APN settings go. i have reset the apn settings to default on the sim card, nothing, i have manually entered the apn settings from the "how to configure an unlocked phone page" on this site and nothing, i have deleted all the apns manually then only entered the one APN for internet and mms, nothing.
after that didnt work i took thinks to the next level and did a factory data reset and still nothing.... then i took it one level further and re-installed the phones firmware right from baseline by pluging it into kies on the computer and download mode and all that good stuff..... nothing.
The strange part is that i know that the phone can see the network, because if you go under about phone and status, it will show the available network type, be it LTE or WCDMA, it simply says network status "disconnected"
I can send and recieve calls and SMS messages, but no data what so ever, mms, or internet.
PLEASE HELP!!!

Uscellular g4 with tmobile sim

I dont know if anyone else has tried this but i popped in my tmobile sim into my uscellular g4 and had service the only thing i had to add was the apn
This is without a sim unlock bought the phone 2 days ago and been using it was going to get a sim unlock but apparently it works just fine without it on tmobile.
Just to show that its a uscellular g4
Are you getting full speed LTE?
Yes doesnt seem to be a problem only thing i noticed is it wont let me make calls and or text but it will let me use data
When i make a call it tells me its an incorrect sim so i think if i unlock it will allow me to make calls and texts but as i said previously itll let me use data no ptoblem
I had heard that some CDMA phones may not allow phone calls or texts, you should look into finding a way to disable the CDMA, it may or may not work.
I think calls and texts are going through the CDMA and not GSM.
I have to agree i think if i sim unlock it that it will allow me to bypass the cdma part of the phone uscellular said after i pay the phone off i could get the sim unlock for it
No need to sim unlock, it already is, most new phones from verizon are already sim unlocked and some other carriers as well, only help is probably trying to disable the CDMA in the hidden menus and probably enabling gsm.
I agree with @Arctic Prodigy, you should be able to make calls texts, just by changing something in Settings. On my One Plus for instance (the only device I have handy, sorry) go to Settings > Mobile Networks > Preferred Network Type and then change from CDMA or whatever it is set to, to GSM/UMTS or something similar to that if it's available. To reach this menu on your device it may be slightly different in Name or location but it should be there somewhere. A friend of mine had a VZW s4 and I told her she could use a straight talk sim in it. She had issues at first but I do remember I changed this setting I mentioned above from whatever form of CDMA setting it was on to GSM and it has been working fine ever since!
I would think if it were sim locked, then you most likely wouldn't get data after setting Apn. This tells me it sees the tmo sim and that you have active service, so it is allowing phone to use the data connection.
Hope this helps!
Sent from my A0001 using XDA Free mobile app
It has these and i changed itto global and gsm/umts and still vouldnt make calls or texts
It tells me when i make a call its an invalid sim even after changing it to global or gsm/umts
But like i said it lets me use data so ill have to do some digging i used to dev for the note 4 so ill have to learn lg's a little shouldnt be to hard
I know the T-Mobile iPhone 6 has CDMA as well but it is disabled, regardless of changing in the settings to gsm/umts it still maybe trying to go through CDMA, you need to disable CDMA and enable gsm in the hidden menus and if you get it to work that way you may need to reset it if you reboot phone.
The problem is i havent been able to ascess the hidden menus ive tried all the known lg hidden menu codes
I am positive it will happen soon, I have seen a posting somewhere here for the hidden menu but it still might not be accessible just yet, but a developer will get it soon enough, I know for the LG G2 or G3 the CDMA phones all have been patched to get gsm. It's only time now.
Well if i can put a few heads together that have a uscellular G4 im sure we can access the hidden menu for the uscellularG4
Try 277634#*#
Also found this link http://androidforums.com/threads/how-to-turn-4g-on-off-access-hidden-menus.638374/
That doesnt open anything at all for me
It seems to be working only on some of the G4's but not all.

Won't work with a non-US SIM?

I've been banging my head against the wall all day with this one and am pretty close to throwing my 6P out the window of the place I'm staying right now
My 6P is normally on the Verizon network, but I'm traveling to Italy for a bit so I grabbed a local carrier's SIM (TIM, doubt it matters), and my 6P refuses to connect to their mobile network - as in, no signal ever, emergency calls only. I put the same SIM in my friend's iPhone here and it works fine. I also put it in an LG G4 here and it was at least able to pick up a signal.
Here's what I've tried so far, unsuccessfully of course:
* "Reset network settings"
* Selected TIM in the network provider screen. I get the extremely unhelpful "No Service: Selected Network (I TIM) is unavailable" and "try again later"
* Selected Automatic in the network provider screen.
* Switched between 2G/3G/4G for the above two steps.
* Changing network bands in *#*#4636#*#*
* After doing more research on the bands problem, resetting them via the advice I found here and more importantly, here - I changed it back to Automatic band selection. Tried Euro too for fun, and it didn't work either.
* Factory reset on the latest 6.0.1 build
* Flashed N preview, did a factory reset
I know for a fact that the 6P supports the correct bands via this Wikipedia page. I took a quick look at the logcat and didn't see anything interesting, if anyone thinks it would be useful I can post it here.
What gives? Is my device hosed? Anyone have other ideas on what to try? Thanks!
kd- said:
I've been banging my head against the wall all day with this one and am pretty close to throwing my 6P out the window of the place I'm staying right now
My 6P is normally on the Verizon network, but I'm traveling to Italy for a bit so I grabbed a local carrier's SIM (TIM, doubt it matters), and my 6P refuses to connect to their mobile network - as in, no signal ever, emergency calls only. I put the same SIM in my friend's iPhone here and it works fine. I also put it in an LG G4 here and it was at least able to pick up a signal.
Here's what I've tried so far, unsuccessfully of course:
* "Reset network settings"
* Selected TIM in the network provider screen. I get the extremely unhelpful "No Service: Selected Network (I TIM) is unavailable" and "try again later"
* Selected Automatic in the network provider screen.
* Switched between 2G/3G/4G for the above two steps.
* Changing network bands in *#*#4636#*#*
* After doing more research on the bands problem, resetting them via the advice I found here and more importantly, here - I changed it back to Automatic band selection. Tried Euro too for fun, and it didn't work either.
* Factory reset on the latest 6.0.1 build
* Flashed N preview, did a factory reset
I know for a fact that the 6P supports the correct bands via this Wikipedia page. I took a quick look at the logcat and didn't see anything interesting, if anyone thinks it would be useful I can post it here.
What gives? Is my device hosed? Anyone have other ideas on what to try? Thanks!
Click to expand...
Click to collapse
I’m not sure about Italy but our n6p will work with non-US Sim. I just got back from China and Hong Kong and was using my USA Project Fi and two local carriers (3 and China Mobile) without any problems. Your issues may be carrier base. I did have some drop calls with the carrier 3 in Hong Kong and the set up with 3 was not as easy as China Mobile. I had the carrier 3 Sim installed at the carrier 3 store. But China Mobile installed just fine all by itself automatically as soon as I installed the Sim. You may want to have the local carrier TIM, take a look, I bet its something in the settings with the local carrier TIM.
Good Luck.
boxcar8028 said:
I’m not sure about Italy but our n6p will work with non-US Sim. I just got back from China and Hong Kong and was using my USA Project Fi and two local carriers (3 and China Mobile) without any problems. Your issues may be carrier base. I did have some drop calls with the carrier 3 in Hong Kong and the set up with 3 was not as easy as China Mobile. I had the carrier 3 Sim installed at the carrier 3 store. But China Mobile installed just fine all by itself automatically as soon as I installed the Sim. You may want to have the local carrier TIM, take a look, I bet its something in the settings with the local carrier TIM.
Good Luck.
Click to expand...
Click to collapse
Yeah, I thought in general that it should work. Unfortunately I don't think I'm going to be able to go into a TIM shop since we're not near one and I doubt I could communicate the issue effectively given my broken Italian... thanks though!
Well, to anyone unlucky enough to have this same problem... I've made some progress! Of the two TIM SIMs we have, one seems to be enabled for 4G access while the other will only connect to 3G - not sure if this is by design or not. I put the 4G-enabled SIM in my N6P, wiped, and rebooted to Chroma and everything worked before even selecting "Automatic".
I tried putting the 3G-only SIM back in - back to no signal. I wonder if the band selection thing isn't working properly? My impression is that it's a 3G only setting and doesn't affect LTE connections, but I could be wrong. I am fairly sure the N6P supports the 2G/3G bands TIM uses around here...
If anyone has a clue on how to make a guide like this: http://forum.xda-developers.com/one-e8/help/signal-selecting-usa-band-4636-menu-t3091439 for the N6P that'd be awesome... not sure I will have time to experiment myself while in the area where it will matter.
Verified that data is still working after restoring my backup too. Calling / SMS seems completely busted though - calls get stuck at "dialing" and SMS messages just seem to disappear.
Any more advice would be appreciated
Sent from my Nexus 6P using XDA-Developers mobile app

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