Database Users

[Q] Sony X10 faulty (how do you find what country a handset is from?

My phone is under warranty but Sony wont repair it saying it is a non UK model. My symptoms are no power totally dead.
How can I find out what market my phone was from as I have been told I can get it repaired under warranty but just not here in the UK, Which is silly.
They say they cant power it on but seem to know its a foreign non UK handset does anyone here know how they can tell as I thought they had to get into the software to find this out. The serial number is CB511G68C7 if this sheds some light on this.
I fear I may have to sell this on as spares if I cant find out this info, they also tell me they have wiped the phone for data protection but how can they do this if it cant be powered on.
Its so annoying that I can get it repaired but need to find the market/country it was made for.
Thanks for any help on this guys.

I forgot to mention that around 6 weeks ago I used a custom rom to get Gingerbread onto it the file version I used was "X10I 3.0.1.G.0.75-1241-1846"
Would this make them think my handset was a non UK model as I did this Generic custom rom using the flash tool but never rooted my handset.
Then again they would need the phone powered up to see this wouldnt they?
Thanks again for any help with this matter.

Contact here
[email protected]
Check this too:
www.sonyericsson.com/cws/common/contact?cc=gb&lc=en
Hit thanks if helpful.
CheersS!
From X10i on ROM : "T.E.A.M. v3.5"
using XDA premium

Thanks, but the support line cant tell me what market the handset was from saying it could be anywhere.
I am trying to email them to see if I can get an answer, dam phone.
Thanks.

justinbarrow said:
Thanks, but the support line cant tell me what market the handset was from saying it could be anywhere.
I am trying to email them to see if I can get an answer, dam phone.
Thanks.
Click to expand...
Click to collapse
Do you have your purchase bill?
CheersS!
From X10i on ROM : "T.E.A.M. v3.5"
using XDA premium

milton.bain said:
Do you have your purchase bill?
Click to expand...
Click to collapse
Yes I have the receipt it was purchased from Play but I have contacted them and they cant even say what market it was for and all I was aware is that everything indicated that it was a UK model.
Sony s repair centre have also told me that this thing happens quite often from various internet sites.
Surely Sony can tell me or know somehow what market it was made for, It could be Canada, america etc. but could do with finding out.
Thanks again for the help.

justinbarrow said:
Yes I have the receipt it was purchased from Play but I have contacted them and they cant even say what market it was for and all I was aware is that everything indicated that it was a UK model.
Sony s repair centre have also told me that this thing happens quite often from various internet sites.
Surely Sony can tell me or know somehow what market it was made for, It could be Canada, america etc. but could do with finding out.
Thanks again for the help.
Click to expand...
Click to collapse
Ow poor mate!
Have you tried calling them on their helpline no.?
CheersS!
From X10i on ROM : "T.E.A.M. v3.5"
using XDA premium

Helpline not being helpful just dont know what can be done, I have contacted trading standards who say I have to write to play and let them know my rights under the sale of goods act. Apparently its who I give money to (the point of sale) that has to sort this out.
I emailed them this afternoon but no reply back so tomorrow I am sending them a letter by recorded delivery but im not holding out for anything to get sorted.

justinbarrow said:
Helpline not being helpful just dont know what can be done, I have contacted trading standards who say I have to write to play and let them know my rights under the sale of goods act. Apparently its who I give money to (the point of sale) that has to sort this out.
I emailed them this afternoon but no reply back so tomorrow I am sending them a letter by recorded delivery but im not holding out for anything to get sorted.
Click to expand...
Click to collapse
If nothing works then you'll have to sort out to local technicians!
CheersS!
From X10i on ROM : "T.E.A.M. v3.5"
using XDA premium

PAYG Razr i from Three in the UK

Hi
I've just received one of the Razr I phones on offer from Three UK for £149 + £10 topup ordered online. People might like to know that the phone I received is an unbranded UK Retail model with 4.1.2 and UNLOCKED. I've tried it with Virgin, T-Mobile & Tesco SIMs and it works fine. Very pleased so far.
Cheers - Andy

Yea problem is you cant unlock the bootloaders try it yourself so no modding.

jutley said:
Yea problem is you cant unlock the bootloaders try it yourself so no modding.
Click to expand...
Click to collapse
Yep, aware of that. Should have made clear that I meant it was not SIM locked. Modding always seems to bring me grief so I'm quite happy to keep it standard as a reliable phone/internet browser/navigation device. :fingers-crossed:
Cheers Andy

jutley said:
Yea problem is you cant unlock the bootloaders try it yourself so no modding.
Click to expand...
Click to collapse
Hi,
are you totally sure that ALL of the Three PAYG Motorola Razr i-s can NOT be unlocked considering their bootloader? Why?
I plan to purchase one, but I knew nothing about this... Would I miss anything important if it remains locked?

sxxorp said:
Hi,
are you totally sure that ALL of the Three PAYG Motorola Razr i-s can NOT be unlocked considering their bootloader? Why? How do you know that all of them are with unlockable bootloader?
That's why they're so cheap? I plan to purchase one, but I knew nothing about this...
Would I miss anything important if it remains locked?
Click to expand...
Click to collapse
What was said above is not correct. See the bootloader thread.

rockmonkey1973 said:
What was said above is not correct. See the bootloader thread.
Click to expand...
Click to collapse
Which thread? Can you give the link of the thread that confirms this, please?
I've only found one mostly with older posts: http://forum.xda-developers.com/showthread.php?p=32576654 I think this not the one you mentioned.

I have just unlocked my locked bootloader, having bought the phone like the op from 3.
The fault with generating the unlock code was with Moto.
Now mine is unlocked, rooted and CWM installed.
Sent from my Nexus 7 using XDA Premium HD app

Yes, I can see how this grow into rumour, this is the aforementioned thread: http://forum.xda-developers.com/showthread.php?t=2377175
Problem solved

vimesUK said:
I have just unlocked my locked bootloader, having bought the phone like the op from 3.
The fault with generating the unlock code was with Moto.
Now mine is unlocked, rooted and CWM installed.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
By the way: can everybody confirm that the 'Razr i' purchased from Three is SIM-Unlocked (without their official unlocking process)?
That would be great help if I could be sure

sxxorp said:
By the way: can everybody confirm that the 'Razr i' purchased from Three is SIM-Unlocked (without their official unlocking process)?
That would be great help if I could be sure
Click to expand...
Click to collapse
Yep, I received mine yesterday and the label on the Box and About Phone page shows it to be a normal UK Retail version and mine definitely wasn't SIM locked as in OP. I'm currently using a Tesco (O2) PAYG SIM to use remaining credit before porting to 3. I've also tested with T-Mobile & Virgin and it works fine.
Cheers - Andy

Thanks for the details Andy!
Can anyone else confirm?

sxxorp said:
Thanks for the details Andy!
Can anyone else confirm?
Click to expand...
Click to collapse
I can! Bought one a few weeks ago and tried a GiffGaff sim out of curiosity and it worked! Great!
Sent from my XT890 using XDA Premium HD app

yeah mine is sim unlocked too. bought it from three in uk
Sent from my XT890 using xda app-developers app

jonezy8873 said:
yeah mine is sim unlocked too. bought it from three in uk
Sent from my XT890 using xda app-developers app
Click to expand...
Click to collapse
Thanks guys for the helpful (and fortunately positive) replies. Now I'm brave enough to turn the question by 180°:
is there anybody, whose device that has been bought from Three (especially Pay As You Go) was SIM-locked?
(I hope the thread's intensity becomes weaker).

funny enough yes. i bought one for my mrs today and after commenting only a few hours ago i thought i should try. so i put a giffgaff sim in it and it asked for unlock code??????
so i tryed with a EE sim and asked same again.
then i put the 3 sim back in got it all set up with google sync and apps etc and tryed again wigh sims and hey presto it worked????????
whats that all about?
Sent from my XT890 using xda app-developers app

I must've missed out on that as they're showing as £249.99 now. Shame really as I'm thinking about moving from GG to Three.
Instead I've picked up one from the Orange ebay store (£169.99 with £20 credit included). Seems like unlock codes can be picked up cheaply enough too - here's hoping the Orange branding isn't overboard.

Biohead said:
I must've missed out on that as they're showing as £249.99 now. Shame really as I'm thinking about moving from GG to Three.
Instead I've picked up one from the Orange ebay store (£169.99 with £20 credit included). Seems like unlock codes can be picked up cheaply enough too - here's hoping the Orange branding isn't overboard.
Click to expand...
Click to collapse
Hi, I had to do the same, because my UK contact was late by one day (she could go for the phone on 1st Aug 2013, offer ended at 31st July...), so I've ordered from Play.com with free Pillips BT speaker (http://www.play.com/stores/ChitterChatter/listing/828995144). +10Ł & Locked, but still satisfactory offer. When do you get yours? I've never thought of Orange branding... can it be disturbing?
And from where do you buy trustworthy unlock code? I'll need sth like that, too!

I bought mine from the "official" Orange UK eBay store - which is run by ChitterChatter, the same company in your play.com link. I'm hoping it gets delivered at some point this week.
There's quite a few sellers advertising an XT890 unlock on ebay for less than £10, so it seems pretty straight forward to get the handset unlocked.
Looking into people who bought the RAZR i last time Orange sold them for this price, the handsets themselves don't have any Orange branding. Usually, Orange really go over the top with their branding so it's nice to know these won't have that problem.

Three raised there price to £249.99 a day after I bought mine for £149.99 :') guess I was lucku
Sent from my XT890 using xda premium

sxxorp said:
And from where do you buy trustworthy unlock code? I'll need sth like that, too!
Click to expand...
Click to collapse
Just received my code from: http://www.ebay.co.uk/itm/160993247848?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
It took about 18 hours to receive and it worked first time

HTC One (M9) Dev Edition available on HTC US website

Just logged on to purchase my HTC One M9 -- notice they have the Developer Edition listed in addition to the Unlocked Edition.

yep just bought mine, knew they were going to keep it.

Bought one too. I was super happy to see this, especially since they didn't mention it at all.

Just ordered my Dev Edition. I'm so excited!

should i get dev or unlocked?

Nastrodamous said:
should i get dev or unlocked?
Click to expand...
Click to collapse
The only difference (afaik) is that the Dev edition comes with an unlocked bootloader. Although the only way to get the gold color seems to be the unlocked variant. So do that if you have terrible taste.

You can boot loader unlock the unlocked model as well so don't see much difference.
Ordered the unlocked version in Silver color. Says ships on 03/30 and I chose one day shipping so should have this next Tuesday [emoji1]

I actually asked on twitter and they said they wouldn't have it. I hope its not a website mistake!!
Sent from my unknown using Tapatalk

kirdroid said:
You can boot loader unlock the unlocked model as well so don't see much difference.
Ordered the unlocked version in Silver color. Says ships on 03/30 and I chose one day shipping so should have this next Tuesday [emoji1]
Click to expand...
Click to collapse
Tmobile is taking pre-orders?how much did it cost you. Thanks
Sent from my SM-N910T using XDA Free mobile app

xda23 said:
Tmobile is taking pre-orders?how much did it cost you. Thanks
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
This is the unlocked model from HTC.com not the T-Mobile branded version. I don't like carrier branded phones so chose the unlocked model.
T-Mobile will start pre orders from tomorrow morning.

kirdroid said:
This is the unlocked model from HTC.com not the T-Mobile branded version. I don't like carrier branded phones so chose the unlocked model.
T-Mobile will start pre orders from tomorrow morning.
Click to expand...
Click to collapse
How much did it run you?and I can order it direct from HTC? Thanks
Sent from my SM-N910T using XDA Free mobile app

xda23 said:
How much did it run you?and I can order it direct from HTC? Thanks
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Go to htc.com for details and ordering from there. $650 + tax.

kirdroid said:
You can boot loader unlock the unlocked model as well so don't see much difference.
Ordered the unlocked version in Silver color. Says ships on 03/30 and I chose one day shipping so should have this next Tuesday [emoji1]
Click to expand...
Click to collapse
You sure can, as a bonus you'll void your warranty and 'uh oh oy' protection.

does the purchase from htc.com require valid US address, card and contact no? I mean last time for suspicious orders they put things on hold and asked for a call to the CS.

whosaysjohn said:
does the purchase from htc.com require valid US address, card and contact no? I mean last time for suspicious orders they put things on hold and asked for a call to the CS.
Click to expand...
Click to collapse
Yes - the fine print on the site says it requires a US address. Not sure about a US card though, but they do require you to enter your billing address (which is US only as well).

WorldIRC said:
Yes - the fine print on the site says it requires a US address. Not sure about a US card though, but they do require you to enter your billing address (which is US only as well).
Click to expand...
Click to collapse
thanks, i have an address at which i send my US purchases to from where they shipped to me in India. So not sure if my order will go on hold...

whosaysjohn said:
thanks, i have an address at which i send my US purchases to from where they shipped to me in India. So not sure if my order will go on hold...
Click to expand...
Click to collapse
In Canada, our credit card companies have the ability to add a valid secondary US address onto our profiles to avoid the hold issue. Can you do the same maybe?

WorldIRC said:
In Canada, our credit card companies have the ability to add a valid secondary US address onto our profiles to avoid the hold issue. Can you do the same maybe?
Click to expand...
Click to collapse
I don't think so...i'll have to check with my bank but regulations are very tight here...so i dont think that will happen...

Well I just got a backorder notice. Anyone else?
Sent from my unknown using Tapatalk

Nemeth27 said:
Well I just got a backorder notice. Anyone else?
Sent from my unknown using Tapatalk
Click to expand...
Click to collapse
Same.

Free Sony Bluetooth Premium Xtra Bass Headphones with XZ purchase

Check out here for the free headphones offer
https://xzheadphoneoffer.co.uk
Was given by some resellers such as carphone warehouse.

kaistledine said:
Check out here for the free headphones offer
https://xzheadphoneoffer.co.uk
Was given by some resellers such as carphone warehouse.
Click to expand...
Click to collapse
How does this work?

You put in your imei and phone number. If you're eligible you can claim the headphones.
Sent from my SGP712 using Tapatalk

You will have had to have purchased the phone from Carphone Warehouse or direct from Sony during October in the UK to qualify.

mckeowngoo said:
You will have had to have purchased the phone from Carphone Warehouse or direct from Sony during October in the UK to qualify.
Click to expand...
Click to collapse
I just purchased from EE today

vimto25 said:
I just purchased from EE today
Click to expand...
Click to collapse
Think you could figure out how to port over their EE wifi calling that would be great haha.
my contract is on EE but because it's not direct from them I cannot use wifi calling ....
Carphone never told me this however.

kaistledine said:
Think you could figure out how to port over their EE wifi calling that would be great haha.
my contract is on EE but because it's not direct from them I cannot use wifi calling ....
Carphone never told me this however.
Click to expand...
Click to collapse
All my handsets are not from EE but I'm on ee contract. Not a clue how to use it do you?
I did no u can only use it on ee phones tho

vimto25 said:
All my handsets are not from EE but I'm on ee contract. Not a clue how to use it do you?
I did no u can only use it on ee phones tho
Click to expand...
Click to collapse
If you buy direct they have their own firmware for the phone so you can follow this guide.
https://ee.co.uk/help/phones-and-de...setting-up-wifi-calling-on-the-sony-xperia-xz
Otherwise it does not even appear in the phone. Its a build in feature from them, They have some sort of partition on the phone.

kaistledine said:
If you buy direct they have their own firmware for the phone so you can follow this guide.
https://ee.co.uk/help/phones-and-de...setting-up-wifi-calling-on-the-sony-xperia-xz
Otherwise it does not even appear in the phone. Its a build in feature from them, They have some sort of partition on the phone.
Click to expand...
Click to collapse
Yeah I understand now thanks for that. I may need to try and root this 1 day the chrome browser seems to have the ee touch as home page on it is ee and there's no way to change and no way to uninstall it. That's the only thing ee I can see. I'll give this ee calling ago. I would of brought from carohonewarehouse but£40 cheaper at ee and black and silver in stock was a no brainer.

Random question, I've received these headphones and I don't seem to be able to use Google voice dialler. I hold down the play button but nothing happens. Have you been able to get it working?

mr_bramble said:
Random question, I've received these headphones and I don't seem to be able to use Google voice dialler. I hold down the play button but nothing happens. Have you been able to get it working?
Click to expand...
Click to collapse
Not sure.
I'll get mine later today so will test and find out then.
Will see if we can get this working !

I thought i'll never get mine, i've ordered phone through service's provider online shop 9.10.2016(preorder) and had to wait until 13.10.2016(all providers in my country started deliveries that day- start of event 14.10.2016-18.11.2016) since it was end of the week i've recived mine 17.10.2016. The same day i tried to register my phone with a code i was given, to my suprise it did not worked at all, i've send an email to company that organised this promotion, it took two days and my perseverance to finally make it work, i had to try diffrent combination of 2 middle letters. 19.10.2016 i fortunatly registered it and waiting had started. 7.11.2016 after all i got an email that confirmed proper registration and that they will send it in the next 30 days. Just hope i'll get it late next week or week after that. Did any of you guys got the same problem? How long it took before you recived yours headphones?

No I just popped my IMEI number in and got mine like 2/3 days after.
Was pretty simple if I'm honest.

It's probably my luck i guess, company that organizes that is greenmark, a third party not Sony's Polish branch

Finally i got mine yeasterday, sound quality is good, build quality is acceptable, they fit well and comfort of use is high

Filled in my details and it wouldn't accept me for the offer.
Sony XZ Purchased from Carphone Warehouse, member of staff mentioned the headphone offer to me during purchase but the offer website doesn't accept my IMEI so i'm out of luck

same here website says my code is invalid.

Mangtas_666 said:
same here website says my code is invalid.
Click to expand...
Click to collapse
same here. I wonder if it's a phishing website of some sort.

coleburns said:
same here. I wonder if it's a phishing website of some sort.
Click to expand...
Click to collapse
I even tried contacting them via email but it won't even accept my informations.

Mangtas_666 said:
I even tried contacting them via email but it won't even accept my informations.
Click to expand...
Click to collapse
i am struggling to see what they could be doing with IMEIs - who knows

Galaxy Buds from Samsung

Hi,
Do the Galaxy Buds we get with our phone purchase come in a box separately, like a retail package???
Ken

kenfb1 said:
Hi,
Do the Galaxy Buds we get with our phone purchase come in a box separately, like a retail package???
Ken
Click to expand...
Click to collapse
Yes but they also have a sticker on the box that says "Not For Resale"

kenfb1 said:
Hi,
Do the Galaxy Buds we get with our phone purchase come in a box separately, like a retail package???
Ken
Click to expand...
Click to collapse
In my case I have to claim them after registering. Holland BTW.

Hi
Hi,
And thanks for response. Since I really don't need them I was going to sell them on E-Bay or something.
Ken

kenfb1 said:
Hi,
And thanks for response. Since I really don't need them I was going to sell them on E-Bay or something.
Ken
Click to expand...
Click to collapse
The sticker can be removed easy enough with a hairdryer to soften the glue and tape to remove the residue. I took mine off just because it annoyed me.

Misterxtc said:
Yes but they also have a sticker on the box that says "Not For Resale"
Click to expand...
Click to collapse
It's not illegal for private sellers to sell them on eBay, that's mostly to stop retail shops from doing that.

Corv0 said:
It's not illegal for private sellers to sell them on eBay, that's mostly to stop retail shops from doing that.
Click to expand...
Click to collapse
True, I googled it and you are correct. I took my sticker off even though I'm not selling them.

Misterxtc said:
True, I googled it and you are correct. I took my sticker off even though I'm not selling them.
Click to expand...
Click to collapse
There's a 50% change I will sell them, the white colour ruins everything else I have and I'm worried about audio delay, I just hope they are really better than the included AKG ones

latino147 said:
In my case I have to claim them after registering. Holland BTW.
Click to expand...
Click to collapse
How did you go about registering to claim them? I tried through samsung shop app and it said it failed for me
Sent from my SM-G975U1 using Tapatalk

Pure+ said:
How did you go about registering to claim them? I tried through samsung shop app and it said it failed for me
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
I was able to do it as well with no problems, Switzerland here. Samsung Members App --> Benefits section. It has to be done from the phone, and only from the Members App. In Switzerland there should theoretically be a check of the phone being on a swiss network provider as well, that's what Samsung says, no idea if it's actually getting performed or not.
Still have to get a confirmation email, but seems to have gone through with no issues.

Fafner76 said:
I was able to do it as well with no problems, Switzerland here. Samsung Members App --> Benefits section. It has to be done from the phone, and only from the Members App. In Switzerland there should theoretically be a check of the phone being on a swiss network provider as well, that's what Samsung says, no idea if it's actually getting performed or not.
Still have to get a confirmation email, but seems to have gone through with no issues.
Click to expand...
Click to collapse
Says that app isn't compatible with the S10. I guess I'll have to call samsung about it.
Sent from my SM-G975U1 using Tapatalk

I used the Samsung Members app to claim and have today received a text message to confirm that my claim has been validated and that my bud's will be dispatched in the next 30 days. The phone was ordered through samsung.com but in the UK

Pure+ said:
How did you go about registering to claim them? I tried through samsung shop app and it said it failed for me
Click to expand...
Click to collapse
I went to the Samsung or t mobile website on my pc and found a page where I could enter the info and upload the documents

Pure+ said:
Says that app isn't compatible with the S10. I guess I'll have to call samsung about it.
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
That's odd, it came preinstalled on mine.
Still haven't received my confirmation email, but support confirmed my submission and told me it can take a while because of the high demand during these days.

Fafner76 said:
That's odd, it came preinstalled on mine.
Still haven't received my confirmation email, but support confirmed my submission and told me it can take a while because of the high demand during these days.
Click to expand...
Click to collapse
My guess is that it's because I have the US Snapdragon variant.
Sent from my SM-G975U1 using Tapatalk

I wish these buds were louder. I think it is Samsung's bluetooth volume that is not very loud. I have the volume all the way up for Bluetooth and it seems like it is only at half volume when you're listening through the buds.