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Hello all, im still having issues with my touchscreen being i guess mapped incorrectly or sometimes hardly working at all. The more i think about it the more i have to think it can be fixed and also i think about anything that could have happened to the phone b4 it started acting up and there was nothing, not a drop or hit. The only thing i can put on the same timeline is right after i installed lockbot is when it started acting up, is this by chance only or is there a chance lockbot modifies a file that could affect the touchscreen? Any help with this or even ideas would be great. Thanks, veritas
Ps...also after searching google for a few days i noticed a good bit of people posting that they had diff issues after installing a couple diff lockscreen apps, the only issue is that they are all only open post with zero responses to point in the right direction. Thanks
This happened to me too after installing lockbot.
I'm gonna try to reinstall the firmware and will get back with the result.
Currently it just comes and goes .. mostrly comes.. The bottom part of the screen doesn't work at all, and the sliding seems to work harder. Also, when I type a message in landscape, I press a key, and another one is actually shown to be pressed.
I also tryed different versions of lockbot, 1.8 and 1.13 before the touchscreen sarted to have problems, but when it actually happened, I had version 1.8 installed and it froze when I was using it.
Just reinstalled originial firmware, and problem didn't go away.. this is starting to get serious..
i seriously doubt it's related to lockbot. many people use it with no issue.
yeah.. lockbot might have been a coincidence.. I realized that I was using a different charger (not the original one) when using the phone when this problem appeared, and this seems to be consistent with the problem.
Actually I was charging the phone from the usb port of the computer, using also an USB extender.
I'll take the phone to waranty .. I tryed removing the battery and not using it for a day, leaving it to use up all the battery.. no success.
I think that there may be some wild static running through the phone from when I charged it off the usb.
If I play with the phone a lot now, sometimes the bottom part works bot not the top part.. and sometimes, I can press something on the screen just by hovering the thumb over it.
I'm getting the same problem! I press at the bottom of the screen and it selects something in the middle or nothing at all and at the home screen I won't even touch the scrren just hover my thumb over and the screen responds like its trying to go to the next screen but then gets stuck in the middle.
I called t mobile and they said to soft reset or hard reset, did both and no fix.
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It's definetly a hardware issue.. it's sad that these touchscreens are so sensitive to the charging currents..
I would have imagined that they would have added some protection for this ..
btw, it's not just a htc hero problem, the web is full with all types of touchscreen phones being afected when using non original charger.
Paticakeman said:
I'm getting the same problem! I press at the bottom of the screen and it selects something in the middle or nothing at all and at the home screen I won't even touch the scrren just hover my thumb over and the screen responds like its trying to go to the next screen but then gets stuck in the middle.
I called t mobile and they said to soft reset or hard reset, did both and no fix.
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
That's ALL T-Mobile knows how to do. Reboot your phone or reset your phone. If that doesn't work, they tell you its broke. Anyone could do that job.
alex_g_cl said:
It's definetly a hardware issue.. it's sad that these touchscreens are so sensitive to the charging currents..
I would have imagined that they would have added some protection for this ..
btw, it's not just a htc hero problem, the web is full with all types of touchscreen phones being afected when using non original charger.
Click to expand...
Click to collapse
ANY phone gets affected when using a different charger. People don't stop and look at the voltage of the new charger and leave their phone on it for 10 hours even though it's charged.
You can't protect from stupidity. Not saying any of YOU are stupid, but seriously, don't give your phone 100 volts when its made to receive 12.
I quess that ppl that use non-original chargers would read the voltage output..
Like I said above.. I just used the usb port from the computer to charge, if this is wrong, maibe they should have disabled it
It's definetly a hardware issue.. it's sad that these touchscreens are so sensitive to the charging currents..
I would have imagined that they would have added some protection for this ..
btw, it's not just a htc hero problem, the web is full with all types of touchscreen phones being afected when using non original charger.
Click to expand...
Click to collapse
I was saying here that other parts of the phone are just fine.. if there is a problem with the charger, why doesn't the whole thing brake.
Sitting on a train. Started the phone. Can't unlock it. The screen is dead so I can't enter pin. When I push back I come to the locked screen. Can't move. Haven't got pattern on. Wtf. :-(
Ps. I managed right now to unlock it. This is true. I pushed Start button. Then audio down button. Then I could sweep away the "glass".
Now I'm stucked again. And the audiodown trick won't work. I'm going crazy. For real. Any suggestions?
Have you tried removing the battery, it has been known to work with some android handsets
Geryatrix said:
Have you tried removing the battery, it has been known to work with some android handsets
Click to expand...
Click to collapse
Tried that many times.
Maybe it's the Launcher.
I will try the touchwiz for a while and see if thats helps.
Used the standard launcher. This morning the phone was locked again. Haid to remove battery. Am I doing something wrong?
Start+swipe is all I trying to do.
GONNA RESET THE WHOLE PHONE.
But thats not good for my work-settings and program :-((
Sent from my GT-I9000 using Tapatalk
Phone worked when I left home. It was charging. Now it's impossible to unlock it again.
I removed the battery 5 times or so. Now it says: Enter Pin. But I can't the screen is dead. When I use the back button I get the background picture and the text who says: Phone Locked. But I can't sweep away the "glassscreen"...
I would (almost) be glad if someone else had this and we could figure out what is failing...
PS. This is my last writing in this matter, until someone else gets it. Now I removed the battery and strted the phone for maybe the 10th time since I started.
This time I didn't touch the phone for 1 minute maybe. And it works. I could enter the pin directly without unlock.
I'm much more near to start cry than laugh right now ;-)
Hey
I had my Nexus 4 for a while now and today suddenly I have a problem with my touchscreen. It suddenly happend, it didn't fall or nothing.
So, the problem: there is a part of the screen that doesn't function properly. It's at a certain y value or height. It noticed this today when I wanted to swipe down the notification bar. Half the time it flips back up or doesn't do anything at all, sometimes it does work. If I swipe "fast" before that height, it usually works.
I downloaded an app to test the touchscreen and at that height it registers 2 or more fingers or it snaps above or under that line.
Can I fix this or do I need to bring it back for warranty? Is this a software or hardware issue? I also did a reset, but that didn't help...
I uploaded some videos to illustrate (can't post links so insert this in the youtube links please):
1. The problem: /watch?v=kNLbSU0smcw
2. Test: /watch?v=B8ERuBtYeBA
Edit: When I hold the phone horizontally, the notification bar works perfectly.
Many thanks,
Aaron
Update: from yesterday until now the screen was even worse, like I was touching it with 100 fingers, it went totally crazy...
A few hours later it works perfectly normal again
Any ideas?
Ok, I still have this problem...
However, the problem is present and I switch a few time to the lockscreen and back, it's fixed most the time. So I think this must be a software issue.
Maybe undoing a few updates might help? What's the best way to do that?
Are you on a Custom ROM / Kernel? If so, go back to stock ROM and Kernel and see if the problem still exists.
No, never used other roms, kernels or rooted..
Verstuurd van mijn Nexus 4 met Tapatalk
Maser00 said:
No, never used other roms, kernels or rooted..
Verstuurd van mijn Nexus 4 met Tapatalk
Click to expand...
Click to collapse
Strange, it's probably a problem with the phone then.
Sent from my Nexus 4 using xda app-developers app
I have the exact same issue.. Did you manage to solve it?
Nope, but sometimes I can use it like a week with no problem and sometimes I have it everyday.
At first I thought it might be because of the low temperature in my bedroom, but I tested it and I don't think that's the reason. I removed the cover I bought too, but I need to use it a bit longer to be sure it doesn't happen without cover. After that I'll put on the cover again and check again.
Is it possible that it happens when it is charging? Mine does this when it is charging.
No, as far as I know it's not affected by charging. The first time I had this problem I just picked it up from my desk..
I had touch screen issues as well, less than one month after getting the phone.
Occasionally, after pressing the power button to power up the display, the touch screen would not be responsive. I need to turn off/turn on the display again for it to work. It finally conked out one day when the entire part used for soft keys doesn't work anymore. Just an instant before this happened the touch screen started acting crazy for a few seconds.
Had the touch screen and LCD replaced under warranty.
The problem now is there's a bright white blob in the upper right corner of the LCD, and the proximity sensor sometimes doesn't work, resulting in no display when making or receiving a call.
AW: [Q] Touchscreen problem: hardware or software?
biffsmash said:
Is it possible that it happens when it is charging? Mine does this when it is charging.
Click to expand...
Click to collapse
I have the same problem. I am using an other USB adapter for loading. And while the N4 is charging the screen responds like crazy. It often detects two fingers instead of one... And using the keyboard is impossible... If I use the original USB adapter it works with no problems...
Sent from my Nexus 4 using xda premium
I know it might be a stupid and useless answer, but have you tried cleaning the screen?
Sent from my Nexus 4 using xda premium
fmartinezjr said:
I had touch screen issues as well, less than one month after getting the phone.
Occasionally, after pressing the power button to power up the display, the touch screen would not be responsive. I need to turn off/turn on the display again for it to work. It finally conked out one day when the entire part used for soft keys doesn't work anymore. Just an instant before this happened the touch screen started acting crazy for a few seconds.
Had the touch screen and LCD replaced under warranty.
The problem now is there's a bright white blob in the upper right corner of the LCD, and the proximity sensor sometimes doesn't work, resulting in no display when making or receiving a call.
Click to expand...
Click to collapse
Yeah, turning the display on/off a few times (so lock/unlock) helps sometimes. The warranty is a bit of a problem here, I bought it in Germany (MediaMarkt), but I live in Belgium. I tried registering at the LG site (Belgian version), but no option to select a Nexus 4 there for support... I did a live chat at the LG site, explained my problem and the helpdesk guy just left the chat I tried to contact them using Twitter, but they never replied. I asked MediaMarkt and they said I'd have to bring it in the a German MediaMarkt... It's a long way to Germany, so I'd rather not do that unless I can't solve it and they reject the warranty in Belgium (although they are obliged to).
I'm also worried that I'd get an even worse phone, like the problems you have with your new phone :s
Maser00 said:
Yeah, turning the display on/off a few times (so lock/unlock) helps sometimes. The warranty is a bit of a problem here, I bought it in Germany (MediaMarkt), but I live in Belgium. I tried registering at the LG site (Belgian version), but no option to select a Nexus 4 there for support... I did a live chat at the LG site, explained my problem and the helpdesk guy just left the chat I tried to contact them using Twitter, but they never replied. I asked MediaMarkt and they said I'd have to bring it in the a German MediaMarkt... It's a long way to Germany, so I'd rather not do that unless I can't solve it and they reject the warranty in Belgium (although they are obliged to).
I'm also worried that I'd get an even worse phone, like the problems you have with your new phone :s
Click to expand...
Click to collapse
Ok..I have a RaZr and this happened to me too. One fine day. Playing a game. In the middle of nowhere. I was scared. S*it scared. So what did i do?
I just did a soft reboot. Pressing the right combination of keys and the phone reboots.
Also, here is a very long drawn attempt, but can u try doing a wipe data/dalvik/cache?
Go into stock recovery and do the rest.
It may help, it may not help.
WARNING: YOU WILL LOSE ALL DATA while doing this.
And oh: I am sorry but I think this is a hardware issue. I may be wrong.
I had the same issue with my EVO LTE. It would go away and come back just like yours. It wasn't a software problem , so I sent it in under warranty and they're fixing it free of charge.
Sent from my Nexus S 4G
AW: [Q] Touchscreen problem: hardware or software?
YeledKaki said:
I know it might be a stupid and useless answer, but have you tried cleaning the screen?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
That was my first thought. But yes I cleaned the screen and my fingers
But as I said after removing the USB power it works normal again.
Sent from my Nexus 4 using xda premium
PROGUERAM said:
Ok..I have a RaZr and this happened to me too. One fine day. Playing a game. In the middle of nowhere. I was scared. S*it scared. So what did i do?
I just did a soft reboot. Pressing the right combination of keys and the phone reboots.
Also, here is a very long drawn attempt, but can u try doing a wipe data/dalvik/cache?
Go into stock recovery and do the rest.
It may help, it may not help.
WARNING: YOU WILL LOSE ALL DATA while doing this.
And oh: I am sorry but I think this is a hardware issue. I may be wrong.
Click to expand...
Click to collapse
What's the combination? I'll try remove that folder if the problem occurs again.
Talal916 said:
I had the same issue with my EVO LTE. It would go away and come back just like yours. It wasn't a software problem , so I sent it in under warranty and they're fixing it free of charge.
Sent from my Nexus S 4G
Click to expand...
Click to collapse
Yeah, but the warranty isn't easy to get...
scherfa said:
I have the same problem. I am using an other USB adapter for loading. And while the N4 is charging the screen responds like crazy. It often detects two fingers instead of one... And using the keyboard is impossible... If I use the original USB adapter it works with no problems...
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I bought a cheap usb charger facing the same problem with touchscreen on my iphone 4 and also with nexus 4. I threw it away and I'm using the original, but if you want to replace it pay attention to the cheap one
Sorry for my bad english, I'm italian, greetings from Italy
You have to have a custom recovery to wipe cache. Just reboot into it and select wipe cache
Sent from my Nexus S 4G
Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
SunLilac said:
Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
Click to expand...
Click to collapse
it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
Thank you for replying!
jco23 said:
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
Click to expand...
Click to collapse
I have tried this.. I can hear it booting up but still no screen =(
it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
Click to expand...
Click to collapse
How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
SunLilac said:
Thank you for replying!
I have tried this.. I can hear it booting up but still no screen =(
How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
Click to expand...
Click to collapse
call motorola (or go to their website and bring up a chat session in their online support section)
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
scottocs said:
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
Click to expand...
Click to collapse
No luck =( I've already tried "pinching" the phone somewhat hard all over too... Thank you for the input though!
HELP.. RIP my SGS4?
Okay so I have been researching for the last week for solutions..in fact i have not found the exact same problem I have..
Samsung Galaxy S4 White 16gb Rogers
Running Lollipop that was pushed by rogers
Not rooted, nothing custom
Battery works fine on other S4's, new battery didn't help my phone
Problem: Every time i turn it on, it shows the "SAMSUNG GALAXY S4" for about a second or two and then turns off and wont turn on again until i take the battery out and put it back in...where it does that again, before i could drain any sparks left from the phone before putting the battery back in and it would turn on and i can use it until i touch the power button, where it would pop the prompt to turn off/restart device where then it would just turn off.. if it got a little to heated it would do the same. My friend is a phone technician and he said he cant find the problem...so I am hoping someone here can help me out. The battery will probably die soon and I cant seem to get it to charge.
I have factory reset it twice and nothing helped. I factory reset in recovery mode both times.
I hope everyone has a wonderful day and someone is able to help me out.. I kinda dont have a phone now Anyways, thanks.
P.S. I can upload a video to show you what I mean if you dont understand my typing lol.
My only advice is the typical one, use Odin to restore, rather than factory reset.
EagleClaws87 said:
HELP.. RIP my SGS4?
Okay so I have been researching for the last week for solutions..in fact i have not found the exact same problem I have..
Samsung Galaxy S4 White 16gb Rogers
Running Lollipop that was pushed by rogers
Not rooted, nothing custom
Battery works fine on other S4's, new battery didn't help my phone
Problem: Every time i turn it on, it shows the "SAMSUNG GALAXY S4" for about a second or two and then turns off and wont turn on again until i take the battery out and put it back in...where it does that again, before i could drain any sparks left from the phone before putting the battery back in and it would turn on and i can use it until i touch the power button, where it would pop the prompt to turn off/restart device where then it would just turn off.. if it got a little to heated it would do the same. My friend is a phone technician and he said he cant find the problem...so I am hoping someone here can help me out. The battery will probably die soon and I cant seem to get it to charge.
I have factory reset it twice and nothing helped. I factory reset in recovery mode both times.
I hope everyone has a wonderful day and someone is able to help me out.. I kinda dont have a phone now Anyways, thanks.
P.S. I can upload a video to show you what I mean if you dont understand my typing lol.
Click to expand...
Click to collapse
I had this exact same problem. It's an issue with the power switch. Mine went away after a while one time, the second time I just mashed the power button and put in the battery to see if it would turn on and kept doing that until it worked. It can also help if you just tap that side of the phone on a hard surface, maybe aim the button for the edge of your desk, but not hard.
More technical alternatives involve opening up the phone and cleaning the contacts of the power button with a q-tip and rubbing alcohol, or just desoldering and soldering a new one after testing the old one with a multimeter.
EDIT: as far a new phones go, I'd keep an eye between the Nexus phones and the Moto X Pure Edition.
joe_modo said:
My only advice is the typical one, use Odin to restore, rather than factory reset.
Click to expand...
Click to collapse
Will Odin work even I can't get into Download mode or Recovery? I mean I got a way to keep the phone on but if it turns off again im gonna try odin, havnt used odin in over 2 years so i kinda forgot how it works lol
DeadlySin9 said:
I had this exact same problem. It's an issue with the power switch. Mine went away after a while one time, the second time I just mashed the power button and put in the battery to see if it would turn on and kept doing that until it worked. It can also help if you just tap that side of the phone on a hard surface, maybe aim the button for the edge of your desk, but not hard.
More technical alternatives involve opening up the phone and cleaning the contacts of the power button with a q-tip and rubbing alcohol, or just desoldering and soldering a new one after testing the old one with a multimeter.
EDIT: as far a new phones go, I'd keep an eye between the Nexus phones and the Moto X Pure Edition.
Click to expand...
Click to collapse
Yea I opened it up and looked in, the screen connector ribbon looked like as if ink or black marker was put on it and i cleaned it up and it turned on but after hitting power button it turned off... but i got it on but squeezing the screen and back near the power button when using it and it seems to make the power button work.. I got an app to lock my screen but i guess until i get a new phone i can stick with this sideline for my phone haha. Thanks tho
As for phones, I love the Nexus family haha, Moto X Pure isnt in Canada It would be to much of a hassle to get it in though i could. I really want the Xperia Z5, Nexus 5x or 6p. As a graphic designer everyone is telling me to get an iPhone tho... Ill see when ever the S4 gives out on whats in the market #Android4Life.
EDIT: I also tried the banging thing and stuff and it didnt help lol
EagleClaws87 said:
Yea I opened it up and looked in, the screen connector ribbon looked like as if ink or black marker was put on it and i cleaned it up and it turned on but after hitting power button it turned off... but i got it on but squeezing the screen and back near the power button when using it and it seems to make the power button work.. I got an app to lock my screen but i guess until i get a new phone i can stick with this sideline for my phone haha. Thanks tho
As for phones, I love the Nexus family haha, Moto X Pure isnt in Canada It would be to much of a hassle to get it in though i could. I really want the Xperia Z5, Nexus 5x or 6p. As a graphic designer everyone is telling me to get an iPhone tho... Ill see when ever the S4 gives out on whats in the market #Android4Life.
EDIT: I also tried the banging thing and stuff and it didnt help lol
Click to expand...
Click to collapse
Does holding the home button power your phone? Mine does, though it takes about 10 seconds to do so.
And please don't listen to that iPhone nonsense, why would a graphic designer ever do so?!
joe_modo said:
Does holding the home button power your phone? Mine does, though it takes about 10 seconds to do so.
And please don't listen to that iPhone nonsense, why would a graphic designer ever do so?!
Click to expand...
Click to collapse
It powers up and shows "Samsung Galaxy S4" but goes to a black screen after seeing the logo for 2-4 seconds, i have to take it apart and reconnect everything on the motherboard, plug it into an outlet and boot in download mode and then reboot the phone for it to turn on, and the second the power button is touched, it turns off in 5 seconds. Today the GS4 turned off by itself twice and it took my about 2 hours to get it back on.
I love androids, don't get me wrong, Android>iPhone>Blackberry>Windows phone.. I chose an android over the iPhone already, twice. As of right now, performance wise the iPhone seems to be pretty good, price wise? Apple needs to die. lol. Overall I would pick between the Z5, iPhone 6+/6s+ or any of the upcoming Nexus phones. Which ever is cheaper or better money wise at the time when my GS4 fully dies off...which will be soon... is the phone ill get. Which is why I have the pole up there..
I currently use Samsung Tab A and the SGS4 and an iPod Touch 5th gen. Everything runs smooth on my iPod tho.. so I can't wait until I get either the Z5, iP or Nexus.
https://www.youtube.com/watch?v=2l_6fwzuIwA
Anyone think i should try this??
That is my problem, the phone turning off right away