SMS stopped sending - G2 Q&A, Help & Troubleshooting

I can only speak for the AT&T D800 G2 but I can no longer successfully send SMS texts by using either stock app or hangouts. Both fail every time, but still allows me to receive them. I've factory reset about 6 times and same issue. I'm bone stock running "d" release unrooted. Only things that are working are data based SMS programs like whatsapp and such.
Anyone else have this issue with this phone on any carrier?
Sent from my LG-D800 using XDA Premium 4 mobile app

mrksbrd said:
I can only speak for the AT&T D800 G2 but I can no longer successfully send SMS texts by using either stock app or hangouts. Both fail every time, but still allows me to receive them. I've factory reset about 6 times and same issue. I'm bone stock running "d" release unrooted. Only things that are working are data based SMS programs like whatsapp and such.
Anyone else have this issue with this phone on any carrier?
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I had this problem like two weeks ago. I too have the AT&T LG G2 and my texts stopped working but I can receive both texts and MMS. Every time I tried sending I would get a fail. I tried restoring back to stock and clearing everything but nothing seemed to work. I went to AT&T and they changed my SIM card and that fixed the problem. I also tried changing the SMSC number but that didn't change anything, it still failed to send.
The funny thing is that i was able to send pictures but not send texts lol
So the only thing that can fix this is getting a new/replacement SIM card.

xxxrichievxxx said:
I had this problem like two weeks ago. I too have the AT&T LG G2 and my texts stopped working but I can receive both texts and MMS. Every time I tried sending I would get a fail. I tried restoring back to stock and clearing everything but nothing seemed to work. I went to AT&T and they changed my SIM card and that fixed the problem. I also tried changing the SMSC number but that didn't change anything, it still failed to send.
The funny thing is that i was able to send pictures but not send texts lol
So the only thing that can fix this is getting a new/replacement SIM card.
Click to expand...
Click to collapse
Yup...Same exact problem to the T, forgot to mention the images going thru. So the new SIM worked without further issue? Have you noticed weak LTE signal also while having this issue? Mine seems weak and will stay in 4G where it should be picking up a LTE signal
Sent from my LG-D800 using XDA Premium 4 mobile app

mrksbrd said:
Yup...Same exact problem to the T, forgot to mention the images going thru. So the new SIM worked without further issue? Have you noticed weak LTE signal also while having this issue? Mine seems weak and will stay in 4G where it should be picking up a LTE signal
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah for some reason with a new SIM card everything was fixed to normal, if not better! I just went to AT&T and I told the lady my texts werent going through but I was able to recieve texts and she was like 'Oh that sometimes happens, we just need to issue you a new SIM card' she changed the SIM card, tested text messages out and all worked fine.
As for LTE, my area has full LTE coverage, so even with the text issue my LTE signal was strong (about 3-4 bars)
So yeah, go get your SIM card replaced (they will do it for free) and everything will be back to normal

Related

[HELP] Repeated SMS being received over and over.

Hello,
I have a problem with my Atrix that's been bugging me ever since i bought it.
Carrier: VIVO
Country: Brazil
Current Version: CM9 jokersax build, android ICS 4.04
Symptom:
- Whenever i receive an SMS, there is a high chance (>80%) that this message will be received again. There are some messages that are received over 20 times.
- Some SMS never arrive (roughly 20% of them)
Early solution:
Back in Froyo (2.2), you could disable cell broadcast in the network configuration, and that, somehow, fixed the problem. But that is not the case now.
In later versions, specially modded versions, there is no such option to enable/disable cell broadcast. I even installed CM9 ICS with high hopes that this would fix the problem. It in fact did work, for a couple of days, then today, it began to receive repeatedly the same SMS over and over again, and some SMS were lost to the void.
Any help will be appreciated.
Thanks in advance.
Maybe its a problem with your carrier?
giqbal said:
Maybe its a problem with your carrier?
Click to expand...
Click to collapse
Wrong, it also does this on my phone and I have AT&T
Sent from my MB860 using XDA
When you receive the same text message over and over it can be either your phone or a carrier (sender or receivers carrier).
If your phone is not sending a "message received" signal, the message will be repeated, sometimes for up to 72 hours before it times out with the senders carrier. In this scenario a simple reboot can sometimes fix it. In other cases you may have to pop your SIM into another phone, receive the message (at which point the phone will send the received signal), then put your SIM back in your original phone.
Messages can also get "stuck" and the senders carrier thinks the message has been received when it hasn't, and so stops repeating the message.
There's a bunch of reasons you can have SMS problems. At the end of the day it can be your phone, the senders phone, your carrier, or the senders carrier, and the fault can be hard to trace with the tools the carrier customer service reps have at their disposal.
kufusoto said:
Wrong, it also does this on my phone and I have AT&T
Sent from my MB860 using XDA
Click to expand...
Click to collapse
Happened to me on AT&T once. Got the same message 25 times. Was on joxersax 4.4 if I remember correctly. Has not happened on 4.5.1
Had same problem... with ics jokersax, I started updating regularly and haven't had a problem yet
Sent from my MB860 using xda premium
I'm currently using jokersax 4.5.1 and it is still happening.
I can only think its a problem related to the "cell broadcast" channels.
Had this happen to me when once I first flasshed Codename Android. Hasnt happened since though.
I get this from time to time when someone texts me and for whatever reason my phone doesn't have signal. Typically its because I am rebooting it or its off for some reason.
Any new messages sent from the person (almost always the wife) come across as the stuck text.
I typically pull the battery and reboot once or twice to clear it.
It seems like you have a more persistent issue though.
Sent from my Atrix 4G running CM9.
I had that problem too on one of jokersax builds. I tried the reboot which didn't work which could of helped the next step work when I dialed a number then ended it, that seemed to fix my problem.
Sent from my ATRIX using the Premium XDA App
Had this same thing happen to me. Rebooting would fix it sometimes
Sent from my MB860 using XDA
I am on Bell and I have had this problem on a few different ROMs now such as CM7 and Joker's CM9, but it does not happen very often and I have not seen this issue in some weeks now.

[Q] N4 loses ability to receive calls or SMS, data continues to work fine

Hey guys,
Just want to see if anyone else has noticed an issue that has happened to me a couple times. My n4 "loses" its network connection for both received calls and sms.
Status bars indicate a good signal (no hollow triangle) and data works fine during these events. I first noticed when my neighbor came by telling me he sent me a couple messages which I never received although I had been playing with the phone all day.
After rebooting I received many sms and voicemail message indications.
The scary part is there is no way to know when it's happening. There is no indication of lost signal and data service continues to works fine - all calls just go straight to VM and no SMS or VM notifications are delivered.
Any ideas? should I return/exchange it? Thanks for any help.
here's me:
network is Tmo (happened in 2 different cities)
network status bars indicate good signal
data service continues to work ok (3g/4g)
stock, not rooted, phone is only 3 weeks old
still on 4.2.1
I've had this happen to me once don't know why though.
Sent from my Nexus 4 using xda premium
jltyler said:
I've had this happen to me once don't know why though.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
At first I suspected the light flow app because this happened right after installing the app. I thought maybe the app was messing with the notifications so I uninstalled it - but then problem happened again. Also, many people are using the app with no issues so i suspect my phones radio is at fault.
I think I'll RMA it. Thanks!
Crap, i just left Sprint after 11 years of service with them for the exact same reason. Started mid December and by mid Jan and several Network Trouble tickets they had no clue how to fix it and blamed it on network congestion. End of Jan i officially ported to TMO.. Hope this doesnt happen to me again..
I started a thread with similar problems, but I also loose data connection. I get a message on the notification bar about it.
In my case it only happens if I turn wifi on and leave HSPA running, so I have to switch to 2g only for the problem to disappear.
Called Tmobile and they have no clue what is causing the problem.
Sent from my Nexus 4 using Tapatalk 2
IAmSixNine said:
Crap, i just left Sprint after 11 years of service with them for the exact same reason. Started mid December and by mid Jan and several Network Trouble tickets they had no clue how to fix it and blamed it on network congestion. End of Jan i officially ported to TMO.. Hope this doesnt happen to me again..
Click to expand...
Click to collapse
I wouldn't worry too much about it. I've used tmo for years and never had this problem before - only with the nexus 4 the last couple weeks. If this type of issue was more wide spread I think there would be more people complaining about missed calls/txt.
It sure makes me paranoid though. I am now calling my phone a couple times per day (from my work phone) and sending myself SMS messages just to be sure my phone is working.
I just updated to 4.2.2 so maybe that will help. If it happens again I'll exchange it.
SloMotion said:
I get a message on the notification bar about it.
Click to expand...
Click to collapse
What type of notification do you get? In my case there is no notificaion, the only way to tell if its happening is to place a test call or sms from another phone.
I do notice it occurs after heavy HSPA use but I havent been able to duplicate the problem. It's almost as if after heavy use of an HSPA channel the MSC location update is purged - so all calls go straight to voice mail and sms messages are queded in the SMSC (just a guess). Then after flight mode toggle or reboot location update occurs and all is good.
It happened again yesterday so I've gone ahead an ordered a replacement.
I get a triangle notice in the notification bar. And I narrow my problem with my location.
Did you ordered a new phone?
Sent from my Nexus 4 using Tapatalk 2
Which baseband are you on?
I was on the latest 4.2.2 update with the old .33 baseband and I couldn't make or receive calls. To be more specific, my phone was mute as the call was going through. I could not hear the ringing tone. So I flashed the new .48 baseband and it worked.
Well, what I experience sometimes is:
When I leave a WiFi connection, the phone (sometimes) wouldn't reconnect to mobile data (I can only receive calls atm). In order to reconnect it, I have to toggle airplane mode.
Kinda the opposite, but maybe the same solution can be proposed?
My temp solution is to switch to 2g only and turn on wifi. That seems to do the trick
As for baseband I'm rooted with stock rom 4.2.2 and CMW recovery
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 12:38 AM ---------- Previous post was at 12:24 AM ----------
Ok I got off the phone with customers support and they're aware of the problems.
They're replacing the phone. So I guess I got to return the phone to stock
Sent from my Nexus 4 using Tapatalk 2
I have the exact same issue....
This is really annoying cause you don't know when people sends you message
It first happened to me with 4.2.2 and. 48 radio
Sent from my Nexus 4 using Tapatalk 2

Whatsapp very slow to send messages

Hi does anyone have issues with sending messages in whatsapp with the nexus 4?
One issue I have only experienced after getting the nexus 4 is quite often messages take a while to send.
I have attached a screenshot.
As you can see its 5:45pm, I have messages I sent at 5:43pm and 5:44pm, and still have not sent yet.
When I first noticed this issue I thought at first it was a issue with my data, but as you can see here I am still receiving messages so my data connection is obviously ok.
I didn't have this issue with the One X or the Galaxy S3, I am still using the same sim and provider. This is getting very frustrating.
I have also noticed a couple of times that I have closed whatsapp not noticing it hasn't sent and only to find a bit later after opening whatsapp again that the messages still haven't sent!
Try.... taking your sim out and in, upgrading to 4.2.2, test in wifi and 2g mode
Check your network...sometime it is the culprit.
I have no problem in China and HK but when I went to Indonesia last month it was behaving same as yours.
Initially I thought it's my phone. The data signal is full but message sent was slow and at time you received several messages at the same time.
I'm back in HK and experience none of this now
PS.
Network = 2G/3G....try to test it with reliable wifi
Used to happen a lot with 4.1.2 but since I flashed PA's rom, this issue has been solved, thankfully!
thanks for the replies, I've noticed it wasn't happening in wifi but I am still using the same sim as the one X and S3, so its not likely to be an issue with the provider.
I have updated to 4.2.2 and it is still happening.
This is starting to seem like an issue with whatsapp and the stock rom?
Have you tried cleaning the sim?
I am having this exact same issue.
I also seem to get s load of whatsapp messages through at once when the the phone has been sleeping for quite a while (even on WiFi)
Which provider are you with?
I'm currently on a orange (ee) contract
Sent from my Nexus 4 using Tapatalk 2
meangreenie said:
Have you tried cleaning the sim?
Click to expand...
Click to collapse
Nope, but I don;t see how this would have any issue, data and phone calls are all fine.
Eclipse_Droid said:
I am having this exact same issue.
I also seem to get s load of whatsapp messages through at once when the the phone has been sleeping for quite a while (even on WiFi)
Which provider are you with?
I'm currently on a orange (ee) contract
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I am in Hong Kong and using PCCW.
I have just reinstalled whatsapp and reset my APNs and still having the same issue
I think this could have to do with what network you are on.
I know this isn't 100% the issues your having. But it looks related...
http://forum.xda-developers.com/showthread.php?t=2072930
Sent from my Nexus 4 using Tapatalk 2
Eclipse_Droid said:
I think this could have to do with what network you are on.
I know this isn't 100% the issues your having. But it looks related...
http://forum.xda-developers.com/showthread.php?t=2072930
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
that's related to wifi, and while the messages don't sent I am able to receive messages,
Has anybody reported this bug to Google and WhatsApp? They should both be informed, because we can't know whose fault this is.
I am from HK and useing PCCW too , i am using QQ2013 , and it also show cannot send message :silly:
I am on PCCW in Hk Too, I do face this issue sometimes. It takes a while to send a wtsapp msg. Besides wtsapp. There are also some issue in using mobile network. Sometimes when I want to use the network, The H logo shows full reception. but without the "loading arrow" besides it, So that the pages doesn't load. I have to solve it by turning off the data and reopen, Then, The "loading arrow" appears and the network back to normal.
That's annoying
Uh oh, I'm seeing a pattern here. I'm in HK on CMHK.
Though WhatsApp message-sending is the big issue for me, it seems like there's some lag/timeout when browsing the web as well.
Experiencing t same issue on watsapp as well as the browser. It seems t ping is really slow. At times need to reload the page. Also it is not specific to browser. It happens with different apps. T network all t time is full. However not yet noticed anything like tat on wifi.
Any clue to fix t issue. Its really annoying.
Thanks
Sent from my Nexus 4 using xda app-developers app
I have the same problem on Telenor in Sweden.
I have noticed that, when I have a message waiting to be sent. If I start the web browser and reload a page and return to Whatsapp it has been sent. I can reproduce this problem 100%.
So the problem doesn't seem to be network related. I would imagine we get a bug fixed Whatsapp soon.
svanteson said:
I would imagine we get a bug fixed Whatsapp soon.
Click to expand...
Click to collapse
I suspect there's an OS problem. WhatsApp may be able to work around the issue (tricking the OS into getting its act together and sending the packets that need to go out), but it's Google that needs to release a fix.
I just created a bug report here: https://code.google.com/p/android/issues/detail?id=52260&thanks=52260&ts=1362026130
Star it if you want to be notified of developments (and show Google that you care about the problem).
I added a comment to the bug report you made, but I'll post my experience here as well. I find that sometimes the phone doesn't switch from 3G to HSPA when it needs to. It happens to me in WhatsApp but also on other apps like Twitter or Facebook, where I send a message or refresh the feed, and it just stays stuck there. No data is transmitted, so it doesn't even switch from 3G to HSPA. Eventually it seems to "wake up" and realizes there's something requesting a connection and it goes through.

Randomly stop getting texts, then they'll all come at once an hour after I reboot

It happened to my while i was on Xylon and now on paranoidAndroid, i'll be texting back and forth with someone, then suddenly I won't receive texts from them, and none of their texts download until a reboot. They still receive all of my texts and I receive calls just fine, so it's strange.
Any ideas how I can even troubleshoot this? I wouldn't even know how to reproduce the issue. And I don't think it's a data issue because I always have full bars when I'm home.
I've been having this issue randomly. Are you on at&t? I'm wondering if it's a network issue.
Sent from my Nexus 4 using xda premium
murtezahu said:
I've been having this issue randomly. Are you on at&t? I'm wondering if it's a network issue.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yes I am on AT&T, but I've been with AT&T for years and not had this issue so I'm inclined to believe that it's the phone. Also I don't think I've ever had this issue before I flashed custom ROMs, but again i'm not sure.
I've had MMS issues since stock though. Sometimes they wont send, sometimes they wont download.

D800 Will not send SMS! Only receives!

Hello everyone. I would like to thank anyone who helps in advance, and also to the devs who work so hard.
Anyhow, the problem first surfaced on CM11 with a recent nightly. All of a sudden, my SMSes would not send. So I tried different apps, hangouts, stock SMS, gosms, etc. Nothing works, the message just times out.
Next I tried restoring my known good working rooted stock nandroid. It all of a sudden would not send SMS with that either! Then I tried wiping my entire device, and doing a clean flash of only the 12/17 CM11 and the newest PA Gapps, and I did not restore anything. Still not sending!!! Please help, did I break my device??
I doubt that you broke it so relax. Check your APN settings. Maybe restore original stock ROM and then reflash whatever you want. Before you wiped it all I would have tried Textra. Good luck.
This happened to me about two days ago, I was installing and reinstalling Paranoid Android on my AT&T LG G2 to the point where somehow I was unable to send SMS.
The funny thing is I could receive Texts & Picture messages from others, and I could send Picture messages BUT NOT send texts or reply to texts.
I tried other 3rd party messaging apps - I even went back to stock but my text messages wouldn't send! I went to my local AT&T store and they replaced my SIM card for free and everything was normal, even now it's working just great.
I even tried imputing the SMSC number again but i'd get an update error message.
Trust me I've tried everything and I couldn't get it to work, but I went to the AT&T store and all they did was switch my SIM card for a new one and everything was back to normal.
Yea I have experienced dead Sims before and this is the symptom
Sent from my LG-D803 using XDA Premium 4 mobile app
xdafoundingmember said:
Yea I have experienced dead Sims before and this is the symptom
Sent from my LG-D803 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Dead sims, would also mean no signal to make a call as well maybe?
SysAdmNj said:
Dead sims, would also mean no signal to make a call as well maybe?
Click to expand...
Click to collapse
Yes, calls did come in and I could make calls. Data worked as well (still connected to LTE). Everything worked except mysteriously texts wouldn't send.
I wonder if it's something to do with flashing ROMS so many times to the point where we don't let the ROM settle or maybe certain ROMS 'embed' some file that confuses the SIM card to cause it to malfunction?
EFS
Steamer86 said:
EFS
Click to expand...
Click to collapse
I really hope that it is the SIM and not my EFS, because when I restored to my known good Rooted stock Nandroid, EFS was included in that and it still didn't work. I have contacted AIO for a SIM but it's gonna be a few days. I wanted to get one anyway because I feel my cut-down SIM was negatively affecting my signal reception. I could be completely wrong in that, but still. I can do EVERYTHING except send SMS. So weird!
Sent from my LG-D800 using XDA Premium 4 mobile app
xxxrichievxxx said:
I even tried imputing the SMSC number again but i'd get an update error message.
Click to expand...
Click to collapse
Is my SMSC supposed to have those extra numbers at the end? I even had AIO "refresh/provision" me to no avail. And while I was on the line with her, she wanted me to remove the 3 extra numbers. But they persist! I have included a photo so you can see what I mean.
Further (and less importantly), is anyone else having an issue with KK where the '*#*#4636#*#*' menu takes forever to show up after entering the code?
Thanks again to anyone who's made suggestions!
Sent from my LG-D800 using XDA Premium 4 mobile app
Ahh, good point, just saw calls worked anyhow, ignore that. And no clue.
IrocD said:
Is my SMSC supposed to have those extra numbers at the end? I even had AIO "refresh/provision" me to no avail. And while I was on the line with her, she wanted me to remove the 3 extra numbers. But they persist! I have included a photo so you can see what I mean.
Further (and less importantly), is anyone else having an issue with KK where the '*#*#4636#*#*' menu takes forever to show up after entering the code?
Thanks again to anyone who's made suggestions!
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I got that too but I still was unable to sent text messages. I also tried erasing the numbers and just adding the SMSC without any extra numbers and I would get an Update error.
Right now, this is what I have on my phone (it's fixed and no issues sending or receiving)
xxxrichievxxx said:
I got that too but I still was unable to sent text messages. I also tried erasing the numbers and just adding the SMSC without any extra numbers and I would get an Update error.
Right now, this is what I have on my phone (it's fixed and no issues sending or receiving)
Click to expand...
Click to collapse
Thank you for showing me that. However, unless you are also on Aio, I don't think ours should be the same. I'm awaiting a new SIM from Aio to rule that out, so I will report back after I try the new SIM.
Sent from my LG-D800 using XDA Premium 4 mobile app
xxxrichievxxx said:
Right now, this is what I have on my phone
Click to expand...
Click to collapse
One more thing... How do you get yours to stick on LTE/GSM/CDMA auto (PRL)? Whenever I set mine to that, it always reverts back to just LTE/GSM. Just wondering, I doubt it's related to my issue lol =)
Sent from my LG-D800 using XDA Premium 4 mobile app
IrocD said:
Thank you for showing me that. However, unless you are also on Aio, I don't think ours should be the same. I'm awaiting a new SIM from Aio to rule that out, so I will report back after I try the new SIM.
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh okay! I figured you were using your phone on AT&T since you have the AT&T variant of the phone
IrocD said:
One more thing... How do you get yours to stick on LTE/GSM/CDMA auto (PRL)? Whenever I set mine to that, it always reverts back to just LTE/GSM. Just wondering, I doubt it's related to my issue lol =)
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Not too sure, I've never moved that option on my phone, it was like that when I went to the settings menu. Maybe it's set by network? Not too sure.

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