Proximity Sensor Issues - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

My N3 is driving me nuts. The screen never shuts off in a call and when I manually turn it off, it's like an act of god to get it back on. I have been running Beanstown, complete stock and now hyperdrive. They all do the same.
Anyone else see this?

Yes I did. Ive read that it can be caused by dust sneaking in through the ear piece. So you could try to air blow it. I wasnt convinced of that. I ended up warranting my phone. No problems yet.
Sent from my SM-N900V using XDA Premium 4 mobile app

My screen would turn off when I made a call and I had to press a button to get it to turn back on.
Blew some air on the top/back of phone and now it works.

Related

[Q] Calling Problems

I've started experiencing some problems when trying to make a call. Whenever I call someone, my phone turns off and locks, and I'm not able to turn the phone back on and the soft keys won't light up for 30 seconds or so. It's almost as if the phone turns completely off, but it's still making the call. This is only if I make a call. If someone calls me, the phone turns the screen off and on by itself no matter where I position the phone. It just flashes on and off.
I've been running jt's super clean v0.4 and the 11/02 kernel, and I had been running them for a few days before this started happening. I even flashed back to stock and nothing changed so I've flashed back to jt's rom and kernel.
Any help or suggestions or anything would be helpful. Thanks.
And I bet after a boot first couple of calls might be fine? Sounds like you may be using a task killer.
Put
com.samsung.phoneinfo and Call settings
in the ignore list.
good day.
Nope, uninstalled ATK and still the same problem. And the first call after a reboot still had the same problem.
Also, the only way it unlocks itself is if the other person hangs up.
Sent from my SCH-I500 using XDA App
Mine does that too.
It often blanks when I look at it, and stays on when I put the phone to my ear.
In my case the phone isn't actually turning off. It's as if the proximity sensor often doesn't work right.
The proximity sensor is that thing next to the speaker on top. It turns the display and touch screen off so that you don't press the buttons with your ear, and so that the phone doesn't feel too warm on your ear.
I highly suspect that the hardware is fine, but the phone isn't task switching fast enough when the hardware raises an interrupt.
This is the only time that lag bothers me.
This became less bothersome to me when I realised that the phone wasn't actually broken.
I also do not use task killers, because this ain't Windows.
Sent from my SCH-I500 using XDA App
So we now have new causes for an old problem. Sorry I couldn't help.
good day.
Bump
Sent from my SCH-I500 using XDA App
Same here my proximity sensor just locks me out, i am trying to use the keypad and i have to unlock it over and over again. I restored my lock screen to original and it did not do it with a test call. But ill have to keep an eye on it. My biggest issue is the 3g connection dropping to 1x when i hit the web.
It was my screen protector. I guess it covered the sensor enough to block it. Hmm.
Sent from my SCH-I500 using XDA App
My screen sensor doesn't actually cover it, but I am easier able to live with it since I know what's happening.

Speaker phone help..

When I am on a call and I tilt my phone it goes to speaker phone and it is driving me crazy. I can not find a setting to turn it off. Can anyone direct me to the solution? I am sure it is easy and I am making this difficult.
Thats not a feature of the phone. When you tilt the phone your light sensor turns the screen on and your cheek presses the button
Sent from my SGH-T959 using XDA App
orells said:
Thats not a feature of the phone. When you tilt the phone your light sensor turns the screen on and your cheek presses the button
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
My face does not touch my screen. Why the hell does my phone go to speaker every single time I pull the phone away from my ear? The moment it tilts to the side the speaker phone turns on.
Edit: I finally figured it out. The app called Sanity is doing this. There was an option to disable the feature.

Phone wake when pulling away from face

Hey guys, here's my question.
My wife and I both have the s4. I'm on mf9 rooted, she's on stock unrooted mdl. My phone has always screen waked when I'm on a phone call and pull it away from my face during the call. My wife's does not. I have to manually wake it up once by pressing power. Then anytime after that during the same phone call it will auto wake like I want it to when I pull it away. After I hang up it starts the whole process all over again.
Any suggestions? It looks like all the settings are the same on both phones.
Do you have the "Turn off screen during calls" option checked? To get there, open the Phone app, go into the Keypad tab, click the menu button, and check to see if that option is checked. With it checked, the screen should turn on when you pull your face away from the phone during a phone call.
A screen protector can effect this if it is covering a sensor up above. But this feature can be turned on and off go into the Motion and Gestures under settings and make sure its on.
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta
You might have a faulty proximity sensor on that phone. I had the same problem and it had to be sent to Samsung to be replaced/fixed.
fusiondynamics said:
You might have a faulty proximity sensor on that phone. I had the same problem and it had to be sent to Samsung to be replaced/fixed.
Click to expand...
Click to collapse
but its most probably the screen protector and/or he doesn't have the option turned on
i am also mf9 rooted and it works fine for me
eyecon82 said:
but its most probably the screen protector and/or he doesn't have the option turned on
i am also mf9 rooted and it works fine for me
Click to expand...
Click to collapse
If the option is not turned on, then when he places the phone against his face. The screen would stay on. Right now his problem is the screen is turning off when it's placed on his ear, but will not turn back on when it's taken away unless he pushes the power to turn it back on. I had the same exact thing and it was a faulty proximity sensor that had to be replaced.

Screen turns on when I pull it out of my pocket.

What would be causing my screen to be turning on by itself? Did I trip some settings on accident?
Sent from my SM-N900V using Tapatalk
loopers said:
What would be causing my screen to be turning on by itself? Did I trip some settings on accident?
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
There is a setting for hand gestures or s voice that would do that
Sent from my SM-N900V using Tapatalk
Where?
Sent from my SM-N900V using Tapatalk
Still haven't found
Sent from my SM-N900V using Tapatalk
that's not the issue.... something else causing it.. hand gestures turned off
Are you using it naked? As much as I hate cases, I ended up putting Poetic something bumper case on my Note 3 to prevent power, volume and home buttons getting turned on all the time while my phone is in my pocket.
its not just doing it in my pocket... i used the pocket as an example..... here is what is happening....... turn the phone over (the sensor is looking at a dark area).. screen goes black after a few seconds..... now flip phone back over in a lighted room.... unlock screen appears with no touches of the button...(tried this 50 times now at least)... if i cover the sensors at the top with my hand.. then uncover them... lockscreen comes on.. (not the notifications screen, that is entirely different)..... all motion gestures are turned off..... i've tried all the obvious stuff (unless i'm missing a "phone in pocket" option or something.. tried to find one... didn't come across any.. all though i may have missed a few spots in settings.. this is driving me nuts though... tried it with case/ without case... all the same..
Nobody?
Sent from my SM-N900V using Tapatalk
Doesn't sound like the problem you're having, but my home button got pressed in my pocket all the time. So I used an Xposed module (Wanam, I think) to make the home button not turn the screen on anymore.
well not sure why.. but i did a soft reset... everything was already on my card. just had to redownload stuff.... wasn't too far in so no real biggy.... soft reset fixed the issue...... i messed with it for 4 hours last night trying everything.. nothing worked.. soft reset worked.... why? who knows..... same apps are back on...... makes me a little uneasy honestly

Help: Camera turns on in my pocket.

I'm using the default screen lock, with swiping, and it happened 2 times in the last 3 days, that my camera was turned on, in my pocket. (The phone is in a leather pouch)
is there a way, to disable the camera on the lockscreen (swipe left)?
It´s not the lock screen. It´s because of volume buttons. If you hold it pressed for some time volume up starts quick memo and volume down starts the camera. I have the same problem: phone carried in a pouch. I wonder if there is a way to disable it since I don´t really use quick keys.
I've never had this issue in the past week and half that I've had this phone without any case on.
The back volume rocker buttons are definitely getting pressed if your camera is turning on. When you put the phone in your pocket, do you put the camera facing towards you or away?
Mine is doing the same, actually. Yesterday I logged into my Google Plus page and saw there were new photos uploaded, ready for review. There were 8 or so pictures taken inside my pocket.
I would have thought that the proximity sensor would immediately put the device back to sleep if the camera was turned on inadvertently while holstered or pocketed...?
Klotar said:
I would have thought that the proximity sensor would immediately put the device back to sleep if the camera was turned on inadvertently while holstered or pocketed...?
Click to expand...
Click to collapse
You're right! I completely forgot about that.
I think the proximity sensor (located between front camera and the earpiece) should prevent the camera from turning on and I just did a quick test.
Phone in hand, pressing volume down rocker results in the camera turning on. This is normal.
To simulate phone in pocket, I took a shirt and used 1 layer to cover the proximity sensor and then pressed the volume down rocker. The phone did not turn on.
Quick easy test, took 10 seconds, give it a try to see if your camera still turns on. If not, something else other than the volume down rocker is turning on your phone.
This might be a stretch, but I've noticed the phone turns on by itself sometimes when putting it down on the desk. I'm thinking it's picking up a double-knock signal some how in the pocket and further movements cause the lock screen to slide to the right (which is the camera).
I would have thought that the proximity sensor would immediately put the device back to sleep if the camera was turned on inadvertently while holstered or pocketed...?
Click to expand...
Click to collapse
I can confirm this is not accurate. I put my g2 in my pocket and launched the camera with the vol down action, and it loaded.. Multiple times.
However I'm on the sprint g2 and removed a bunch of junk I didn't think I'd need so I could have deleted something that would prevent the phone from waking if the proximity sensor was tripping. Maybe?
Sent from my LG-LS980 using xda-developers app
bearsblack said:
However I'm on the sprint g2 and removed a bunch of junk I didn't think I'd need so I could have deleted something that would prevent the phone from waking if the proximity sensor was tripping. Maybe?
Click to expand...
Click to collapse
I don't think so. I'm on T-Mobile, and while I rooted my phone last night, I had the issue prior to rooting.
bearsblack said:
I can confirm this is not accurate. I put my g2 in my pocket and launched the camera with the vol down action, and it loaded.. Multiple times.
However I'm on the sprint g2 and removed a bunch of junk I didn't think I'd need so I could have deleted something that would prevent the phone from waking if the proximity sensor was tripping. Maybe?
Sent from my LG-LS980 using xda-developers app
Click to expand...
Click to collapse
Cover the proximity sensor and hold down the volume down rocker button to see if it goes to the camera app.
I tried it about 8-10x and during that time, the phone never goes to the camera app if the proximity sensor is covered.
yyz123 said:
Cover the proximity sensor and hold down the volume down rocker button to see if it goes to the camera app.
I tried it about 8-10x and during that time, the phone never goes to the camera app if the proximity sensor is covered.
Click to expand...
Click to collapse
Obviously lol... But nope.. Still loading the the camera with sensors covered. I'm not too worried about it tho. I haven't unlocked this phone in my pocket yet. Even with knock on active.
Sent from my LG-LS980
I have the T-mo one and I keep getting the camera and quick notes opening. It's super annoying. I have recently turned my phone arround, now the screen faces outward. It seems to be helping, I have not had it happen since.
Stop wearing your girlfriends pants
Sent from my LG-D803 using XDA Premium 4 mobile app
Must be some thin ass pants. Never once had happened to me. Proximity cover still lets cam launch.
xdafoundingmember said:
Stop wearing your girlfriends pants
Sent from my LG-D803 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Lol... I wish it was that easy.
I wear black 5.11 tactical pants everyday at work that have plenty of room and I have this issue.
did anybody find a way to turn the Vol Up/Down functions on lockscreen off?
I reckon an Xposed mod could help you with that.
I have been having the same problem and yesterday deleted 17 photos taken from inside my pocket in the last 2 days while I was at work. I have no case on the phone at the moment and I am not rooted.
Sent from my VS980 4G using xda app-developers app
I had the exact same problem when I first got this phone. Had no idea the camera was on until I felt my phone extremely hot in my pants. A case solved that problem for me.
robogo1982 said:
I reckon an Xposed mod could help you with that.
Click to expand...
Click to collapse
strangely enough, it lets you control the Vol keys only for the screen off (which would help everybody in this thread, yes) but i'm also looking to disable it for the lockscreen.

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