Netflix black screen (with sub and audio) - Galaxy Note 3 Q&A, Help & Troubleshooting

A friend of mine is getting a black screen when using Netflix on her Galaxy Note 3 the subtitles do show and the audio works as well, installing older version apk's just give Failed to install application. Does anyone have any idea how to fix this?

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CNN and Xfinity Apps

Just got a new N7 2013 32gb from Best Buy to replace my existing N7 16 gb and while the new one is definitely better in almost every way, the CNN and Xfinity apps do not seem to work at present. None of the videos on CNN or the Live TV feature work, they just say 'Video Not Available' when trying to play a video. Xfinity app also just shows a blank screen when trying to play a video. Both of these apps work fine on the older N7.
Thankfully Netflix seems to work just fine. I came across a few posts on android central about CNN not working with the new N7 too.
Any one else experienced the same or knows a fix for this? This seems to be an app level issue : may be they need to be updated for 4.3 / N7 but if there is workaround, that would be great. The Live TV feature on CNN is particularly useful and would be great to have it back.
sidm2k9 said:
Just got a new N7 2013 32gb from Best Buy to replace my existing N7 16 gb and while the new one is definitely better in almost every way, the CNN and Xfinity apps do not seem to work at present. None of the videos on CNN or the Live TV feature work, they just say 'Video Not Available' when trying to play a video. Xfinity app also just shows a blank screen when trying to play a video. Both of these apps work fine on the older N7.
Thankfully Netflix seems to work just fine. I came across a few posts on android central about CNN not working with the new N7 too.
Any one else experienced the same or knows a fix for this? This seems to be an app level issue : may be they need to be updated for 4.3 / N7 but if there is workaround, that would be great. The Live TV feature on CNN is particularly useful and would be great to have it back.
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Update: Just downloaded a 720p mkv file and I get no audio using BS Player Pro or ES Video Player on the new nexus but the same files plays back without issue on the older n7. This is disappointing to say the least, looks like some codecs are missing on this new device. To be clear my older N7 was rooted but that was it, everything else was stock. This may be an issue with 4.3 or a S4Pro vs Tegra 3 issue with the S4 missing some audio codec support.
Will have to hang on to the old one for a while it seems as the new one still has kinks that need to be resolved.
I just used the Xfinity app on my unlocked and rooted new Nexus 7. Worked fine for me.
Sent from my Nexus 7 using XDA Premium HD app
Xfinity App works fine for me, both downloaded and streamed content. Watch ESPN also worked, but Watch ABC seems to be hit our miss.
CNN App does not work.
Sent from my Nexus 7
Ok, xfinity started working for me after clearing the data and restarting the app, doing the same for CNN did nothing as it still does not work.
This is not something that root and unlocking can fix so not really inclined to do that right now.
The audio on the 720p mkv file so far only works with vplayer , an obscure media player that I found on the play store. Hoping BSPlayer will update their player for Nexus 7 soon.
Ok, so it turned out the latest version of BS Player 1.9.152 removed DTS/AC3 support because of licensing issues with Dolby, so had to manually downgrade to .151 through an apk posted online ( I own the pro license). If anyone uses BSPlayer (best media player in my book) please keep that in mind. So right now the only remaining issue is the CNN app, hope they fix it sooner than the 6 months+ they took to officially support the original N7 and another 3 months before live streaming was added.
Update: The CNN app on the play store states that they are aware of the issues with 4.3 and are working on fix, hope that comes soon.

youtube on PA 4.6 B2 kumquat

hi, thanks for your job, i've installed this rom on xperia U and the device now is great! i've installed also NANO MODULAR PACKAGE for gapps, and play store works. just i've two problem: youtube video don't works, the app starts, search the videos, but don't play,and the dialer is slow when i digit(solved with ex dialer). how can i fix youtube?
thanks again!
similar
peppeg85 said:
hi, thanks for your job, i've installed this rom on xperia U and the device now is great! i've installed also NANO MODULAR PACKAGE for gapps, and play store works. just i've two problem: youtube video don't works, the app starts, search the videos, but don't play,and the dialer is slow when i digit(solved with ex dialer). how can i fix youtube?
thanks again!
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I have similar problem the video is divided in 3 parts and in black and white
i solved it by reinstall you tube app
youtube on PA 5.1
I'm having a similar problem, but it is not limited to youtube. I have tired plex too, and it also fails to play a video.
When I play a video youtube I just get "There was a problem while playing. Touch to retry"
In plex the video fails to play telling me to restart my plex media server and to reboot the phone.
I have rebooted the phone and it makes no difference.
Anybody have any ideas on how to fix that? Everything else seems to work properly on this rom so far, and the stock rom is getting more and more laggy which is why I'm trying different roms.
Anybody have any ideas?
**Update**
For some reason a video would start without video at times. When that happens if I change the quality to something lower than 480p, it actually works.
MX player works perfectly regardless of resolution.
Plex is completely broken, it will not work regardless of what I set the video to, it fails.
On a HTC One M8

Problem watching videos on TV

Hello.
So far I've never had difficulties watching videos (via Wi-Fi and using Samsung video player) on my Samsung TV. But I've reinstalled my (custom) Rom and since then my videos displayed on TV have jerky movements. Unfortunately I deleted the Samsung video player and now I have to use screen mirroring functionality that could be the problem. I tried reinstalling the Samsung video player (via different apks found on internet) but it failed.
So, could someone help me reinstall the Samsung video player on my note 3?
Thanks in advance!

Install Stock lollipop video player in cm12.1

recently i just flash cm12.1 for my 910g note 4.
but there is no stock video player.
i need the player so when i play movies there is an icon on the top which i can cast the show into my samsung tv.
any one know where can i get the video apk for note4 910g?
i tried installing video apk from s4 or s5 from some other threads in xda, keeps giving me error when i launched.
anyone can help ?
Just use MX player. Its chrome cast supported I believe. https://play.google.com/store/apps/details?id=com.mxtech.videoplayer.ad
any other solution ? i dont have chromecast and my samsung tv dun have any screen mirroring function.

Pixel Experience Plus and Prime Video (Amazon)

Hello, my Prime Video goes black, with Player problems, after installing the last OS of Pixel Experience Plus, from 10/07/2020.
I had Magisk installed, which is why I reset to factory settings, and the first time I opened Prime Video, everything was perfect.
Now, it has a black screen, the player is dark, and has sound and subtitles, however, there is no video.
Does anyone know what to do?
Thanks in advance.
(By GL Translate).
Matthews96 said:
Hello, my Prime Video goes black, with Player problems, after installing the last OS of Pixel Experience Plus, from 10/07/2020.
I had Magisk installed, which is why I reset to factory settings, and the first time I opened Prime Video, everything was perfect.
Now, it has a black screen, the player is dark, and has sound and subtitles, however, there is no video.
Does anyone know what to do?
Thanks in advance.
(By GL Translate).
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Do you had your CTS passed?

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