video of multi-touch issue - Nexus 7 (2013) General

Not sure if a video has been posted before, but here you go:
https://www.youtube.com/watch?v=G5W9C-a1xNk&feature=youtube_gdata_player
I have since replaced the nexus in the video.. The new one is running 4.4 but still experiencing the same issue.

Ignite023 said:
Not sure if a video has been posted before, but here you go:
https://www.youtube.com/watch?v=G5W9C-a1xNk&feature=youtube_gdata_player
I have since replaced the nexus in the video.. The new one is running 4.4 but still experiencing the same issue.
Click to expand...
Click to collapse
Here's mine:
It's annoying, but also funny, sort of. Okay, not really.

I had similar problems, went through warranty - the replacement device they sent me is flawless.

And i thought my one is unusable.
But in fact its not even close to your problems lol.
By the way i found that if you put all ten finers on the screen and make them touch the highest and lowest part of screen at same time, the screen will automatically turn off as on the 2nd video.
And in the logcat it says that it was turned off by user, so its definitely hardware problem

Here's mine when I was still on 4.3. It's not as bad now after I let ASUS take a look at it but it's still no where near perfect:

Related

YouTube not working properly with 2.2?

I am using a replacement g2 that I got from tmo (originally bought a brand new g2 but it came with 2.3.3 so I asked them for an exchange and got this one with froyo). I have an issue with videos not playing properly on the youtube app and on m.youtube.com. When I open the vid, the sound works fine but the screen is just black. Sometimes, the video starts with a picture but doesn't go anywhere from there. If I try to skip to a certain time frame, sometimes it switches to a different picture and gets stuck again or just goes black.
Has anyone else had this issue? I never had this happen on my original g2 with gingerbread. Could it be a pre loaded app that's interfering with it?
Sent from my T-Mobile G2 using Tapatalk
htc420 said:
I am using a replacement g2 that I got from tmo (originally bought a brand new g2 but it came with 2.3.3 so I asked them for an exchange and got this one with froyo). I have an issue with videos not playing properly on the youtube app and on m.youtube.com. When I open the vid, the sound works fine but the screen is just black. Sometimes, the video starts with a picture but doesn't go anywhere from there. If I try to skip to a certain time frame, sometimes it switches to a different picture and gets stuck again or just goes black.
Has anyone else had this issue? I never had this happen on my original g2 with gingerbread. Could it be a pre loaded app that's interfering with it?
Sent from my T-Mobile G2 using Tapatalk
Click to expand...
Click to collapse
try uninstall and re download YouTube from the market
I tried that already...
Should've never asked for that exchange :/
the battery life seems even worse on this one and I'm having problems that I never had with gingerbread.
htc420 said:
I tried that already...
Should've never asked for that exchange :/
the battery life seems even worse on this one and I'm having problems that I never had with gingerbread.
Click to expand...
Click to collapse
Bummer dude. Ask for another exchange lol
Lol what should I tell them
Have you tried a factory reset? A lot of times that'll fix whatever weird kinks are in the phone.
Yup that fixed it hahah. thanks.
Sweet! Glad that worked

Does anybody have this issue on their tablets?

Hi does anybody reading this have the similar issue? If so do you know the solution or how to fix this issue?
1. Adobe Flash. A small little issue I've been also having that Adobe flash on my Android gives me issues, when I play a video on the browser it usually takes a couple of seconds for the video to show, sometimes it doesn't so I have to reload the page
2. Ever since I've flashed and rooted my device, on the screen I've been getting a little bit of this wavy thing at the bottom of my screen, almost as if it's loosing power down at the bottom of the screen....If that makes sense.
If you know a solution or is facing this problem, please let me know. Or post the solution?
It'll be a great big help! Thanks and thanks for your time! Much appreciate!
my opinion is:
the flash player, it playing streaming software player flash.....it may lag just a little but its not that big a deal is it really?
the wavy lines, i would say look into of a its a defective tab and if you have receipt take it back for a replacement
i wouldnt say defective tab, have had mine for a year, and after flashing over to tabonney's ICS i get an odd flicker too, as for flash, its trying to render what computers play, with just much less hardware resources to use. Its slow and thats the way its going to be.
My video issues aren't like yours Mkami... But if I might suggest making a full backup, then reflash your rom. Maybe you'll get lucky and the issue will go away.
BrianDigital said:
i wouldnt say defective tab, have had mine for a year, and after flashing over to tabonney's ICS i get an odd flicker too,
Click to expand...
Click to collapse
You know, I've been waiting on someone to mention the odd flicker. Does your tab do it when either, a 3d game or app is running, or maybe on a home screen that has an email widget? And does the tablet seem to still be reacting normally to touch input other than the fact that the screen doesn't show any change? I am thinking about sending my tab in over this for warranty work. I got mine over a year ago too. Sure am glad I paid with plastic, got an extra year warranty for doing it. I just wonder what they are gonna say about the bent corner where it hit the pavement...
JdgM3NT4L said:
My video issues aren't like yours Mkami... But if I might suggest making a full backup, then reflash your rom. Maybe you'll get lucky and the issue will go away.
You know, I've been waiting on someone to mention the odd flicker. Does your tab do it when either, a 3d game or app is running, or maybe on a home screen that has an email widget? And does the tablet seem to still be reacting normally to touch input other than the fact that the screen doesn't show any change? I am thinking about sending my tab in over this for warranty work. I got mine over a year ago too. Sure am glad I paid with plastic, got an extra year warranty for doing it. I just wonder what they are gonna say about the bent corner where it hit the pavement...
Click to expand...
Click to collapse
oh flickering? i think thats a ics problem as most of the ics based roms have the flickering plus stock,. but the guy said he had wavy lines at the bottom of the screen. never heard of that before.
chismay said:
oh flickering? i think thats a ics problem as most of the ics based roms have the flickering plus stock,. but the guy said he had wavy lines at the bottom of the screen. never heard of that before.
Click to expand...
Click to collapse
With pached bootloader and any rom on this site and stock I got
screen flicker, very poor battery, not so smooth scrolling and host of other gliches. (all compared to ota). Flashed back to stock ota and not looked back. No problems. It seemed to me that the problems are not in the roms because stock had the same problems, it the act of changing the bootloader. Just what I have seen, try it just to get rid of the screen problem, go to ota stock no mods and it will be gone.
shaun298 said:
With pached bootloader and any rom on this site and stock I got
screen flicker, very poor battery, not so smooth scrolling and host of other gliches. (all compared to ota). Flashed back to stock ota and not looked back. No problems. It seemed to me that the problems are not in the roms because stock had the same problems, it the act of changing the bootloader. Just what I have seen, try it just to get rid of the screen problem, go to ota stock no mods and it will be gone.
Click to expand...
Click to collapse
You know, that's kind of what I've been thinking. I've been testing by going back and forth between bootloaders. So far that is the best explaination. I'll likely go back to stock again soon. But it seems like I remember it doing it at least once on the stock bl...
When I first updated to ICS, all was well. Within a couple weeks, Flash video got laggy, the browsers got laggy, and I got the occasional screen flickers. I backed everything up and did a hard reset and it's been great ever since.
I haven't heard a really good explanation for all this, but a good theory is leftover files remaining on the system, or possibly file fragments, are interfering with the OS. A hard reset purges the old crap out... regardless of the explanation, it's known to fix these problems.
sRDennyCrane said:
A hard reset purges the old crap out... regardless of the explanation, it's known to fix these problems.
Click to expand...
Click to collapse
Awesome, glad that you were able to get to normal. It didn't help me tho... I might start a different thread for this if it keeps up. I don't want to hijack Mkami's thread with a different problem. Thank you for the help.
Hey everyone thanks for the advices and different problems you guys are facing.
Sorry for my poor explanation... When I mean screen "wave" what I really meant is screen flicker
I found a semi cure for this...Though I don't know about other peoples tablets, all I did was raise the brightness of the screen and the flicker seemed to not show, I must say though that flicker doesn't really much bother me as it does with the flash, but I guess I have to live with it, just a heads up, my tab isn't defective. Truthfully when I do go to stock ROM everything on the device including the flicker goes away, it's only when I flash my device that I notice that, but I am pretty sure there might be a solution for that one or another, because a buddy of mine has the same tablet, which is why I got that a500. I love it and I love android way much more than any other.
Anyways, I hope Flexreaper releases a new rom soon, really am excited with anticipation. Can't wait to see what he has in store for us.
I am going to try that hard reset and fully restoring the device after a nandroid backup and test and reflash and check if anything works with a good
result I shall post up the steps and how to fix this little issue.
I thank you all! Please post if anybody else has this issue or solution down! Much appreciated! Thanks! :laugh:

Nexus 7 Backlight Flicker?

Does anyone else have this problem with their nexus 7? I just got my nexus 7 today but I noticed that the backlight seems to flicker randomly
It doesn't look like much in the video but it is very noticeable and gets annoying when you're reading an ebook like i was.. Here's a video showing the problem.(It's near the end)
VIDEO LINK: h**p://db.tt/28eD0NLk (It happens around 9 second in) (change ** into tt)
For whatever reason this forum would not post a video link to show the problem.. for those who wants to know what it looks like please PM me..
But basically the screen flickers randomly ..
Is this a software problem? Should I go back and get it exchanged?
I don't see a video
Sent from my Nexus 7 using xda app-developers app
phantasybm said:
I don't see a video
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Yeah because the forum does not allow new users to post link..which i think is really stupid
Already have a topic on this: http://forum.xda-developers.com/showthread.php?t=1740385
HiddenSanctum said:
Already have a topic on this: http://forum.xda-developers.com/showthread.php?t=1740385
Click to expand...
Click to collapse
I think its different.
Mine flickers no matter which app I use..even on home screen it flickers..
Also this forum has the most ridiculousspam prevention method..5 mins between posts + no link ? WTF
Its because you are new, we get a lot of trolls
Does increasing your brightness help?
Sent from my Nexus 7 using Tapatalk 2
I've had a similar problem as well. It seemed to happen to me on auto-brightness when it was changing the brightness level. I can't say for sure though, just my observation.
Sent from my Nexus 7 using xda premium
HiddenSanctum said:
Its because you are new, we get a lot of trolls
Does increasing your brightness help?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I havn't tried it yet..do we know if it's a hardware problem or software?
I just got it today so I can still return it if it turns out to be hardware
We really dunno at this point, but we are speculating software since both HTC One X and TF300 had similar problems and were fixed with firmware updates. Also someone switched it three times and all of them had this issue. Also try to run the screen in a pitch black room and tell me if the screen flicker is there. I may have a theory but need some other people to see if their units are behaving the same way as mine.
You can still post the link when you alter it a bit, insert a few *** into it, for example.
I turned mine on as soon as I got hold of it, no flicker, managed to go through and set up things, powered off and left to charged.
Coming back to it the screen would appear to turn on and off randomly, I thought it could be an app controlling a proximity sensor (I have one on my phone and I was EXTREMELY tired!), when I took it into the light there was no change.
I found that shaking it would help it flicker on and off at all intervals but didn't fix it. In the end I just started pushing random areas on the back, just before the issue went away I pressed around the bottom left quarter of mine and haven't had an issue since!
Glad I wasn't the only one with the problem though and would love to actually find out what it was.
Hope this helps!
Sent from my HTC One X using xda premium
kanzlerin said:
You can still post the link when you alter it a bit, insert a few *** into it, for example.
Click to expand...
Click to collapse
Try this video,
h**p://dl.dropbox.com/u/13153603/Videos/VID_20120715_100253.mp4
it is using google map and you can see the constant flickering.. It doesn't look very severe in the video but it is actually very noticeable and annoying
I have the same issue with mine. It only seems noticeable when I have the brightness set to the lowest setting and on a page that is predominately white. I don't think it's the proximity sensor though, because it happens both when I set it manually to the lowest setting and when I'm in the dark and the tablet sets the brightness all the way down itself. Hope the next update fixed this, because it's really annoying!
Sent from my Nexus 7 using XDA Premium HD app
Here's the link: http://dl.dropbox.com/u/13153603/Videos/VID_20120714_215601.mp4
Hope it works.
Seems like only a small portion of nexus 7 owners are reporting this issue .. I think I'm going to return mine ...
HiddenSanctum said:
We really dunno at this point, but we are speculating software since both HTC One X and TF300 had similar problems and were fixed with firmware updates. Also someone switched it three times and all of them had this issue. Also try to run the screen in a pitch black room and tell me if the screen flicker is there. I may have a theory but need some other people to see if their units are behaving the same way as mine.
Click to expand...
Click to collapse
I first noticed this flicker in a darkened room, so yes, it is definitely something going on. I'll try disabling auto-brightness to see if that matters.
If anyone else has info about this, please share!
PS this thread seems to describe the same issues: http://forum.xda-developers.com/showthread.php?t=1740385
Screen Flicker
HiddenSanctum said:
We really dunno at this point, but we are speculating software since both HTC One X and TF300 had similar problems and were fixed with firmware updates. Also someone switched it three times and all of them had this issue. Also try to run the screen in a pitch black room and tell me if the screen flicker is there. I may have a theory but need some other people to see if their units are behaving the same way as mine.
Click to expand...
Click to collapse
I can attest that the flicker is ever present in a pitch black room as well.
Like this?
There are a few videos on youtube, but i cant post links but if you do a search you can find it
I noticed a flickering in chrome yesterday. But only in chrome and only while the page is rendering after it fully renders no more flickering.
Everyone turn off wifi and I guarantee it will go away. It happens when using wifi which makes it hard to believe that a software update can fix it.

Can Kit Kat solve it all for Nexus 7 2013

Hey guys, I was wondering if anyone may know if the new 4.4 Kit Kat will fix all of the Nexus 7 2013 touch screen problems.
Maybe Asus and Google knows it fixes the issue. That's why they didn't rush to help us in the last few months.
Cross your fingers people and hope this fixes all of our issues. That would be sweet.
Oct 28 4.4 I'm thinking.
I hope that... it's been a headache, and that's the only flaw mine has, the fix here fixes it just temporally.
Can't say whether it will or won't but I can say I really doubt they have the fix already in hand and are holding it back waiting for kit kat.
They've never been shy about putting out releases to fix things and a touchscreen fix is very contained and isolated, not something that touches many areas requiring long code reviews.
Can I just ask what kinde of problems you are reffering to? Multitouch problem has been fixed with the latest update. At least mine was. With a multitouch program I placed all 10 fingers on screen and was moving it arround, and it registrated all fingers and arrows were moving very very smoothly. 60fps+. Also, there is no problem with GPS anymore. The only problem which is actually not a problem, is smal buzz from speakers when watching of listening to something at very low volume, but that is reported for all nexus 7 devices because that is how the speakers are made.
You are saying like nexus 7 2013 is forgotten and this 4.4 is our last hope for the device otherwise its useless to use. Which is far from truth. I have absolutely no problems with it.
I don't know, maybe I use the device too much? But I can definitely say ghost touchs and some multi-touch issues are there and persistent. In fact right now as I was writting this the keyboard went crazy, it's really annoying and I don't even want to start with the horrible experience I'm getting with PS Touch(which I use a lot) thanks to this problem. Sometimes I have to reboot the device when it goes crazy zooming while navigating the internet.
For you guys that your tablet is "perfect", fascinating, good for you, but that doesn't mean the problem doesn't exists anymore, you just got lucky.
I personally have no more touchscreen issues since JSS15Q, but if there is another touchscreen fix in KitKat that would be good to the few unlucky ones still having issue with theirs..
neo5468 said:
Can I just ask what kinde of problems you are reffering to? Multitouch problem has been fixed with the latest update. At least mine was. With a multitouch program I placed all 10 fingers on screen and was moving it arround, and it registrated all fingers and arrows were moving very very smoothly. 60fps+. Also, there is no problem with GPS anymore. The only problem which is actually not a problem, is smal buzz from speakers when watching of listening to something at very low volume, but that is reported for all nexus 7 devices because that is how the speakers are made.
You are saying like nexus 7 2013 is forgotten and this 4.4 is our last hope for the device otherwise its useless to use. Which is far from truth. I have absolutely no problems with it.
Click to expand...
Click to collapse
The few that had touchscreen problems initially were fixed. 75% of working units were broken in the process. Its a big issue. We have a fix but nothing from Google. There are several screen variances which make it impossible for a single 1 fix all solution.
Google will have to detect each variance and patch accordingly. Probably why it hasn't been released yet because it probably will take a larger testing period then previously mentioned. Even using the XDA fix, some versions can cause several FCs and bugs. Similar to the specific pattern freakout.
With 4.4 on the horizon, it would be best to include it in that. Google probably isn't going to create an OTA and then another one in a few weeks.
Just cross your fingers and hope for an official fix.
GPS was fixed though. I'm not sure about the kernel reboots though. I haven't used the stock kernel nor had reboots since I flashed CM Kanged.
Sent from my Galaxy Nexus using XDA Premium 4 mobile app
player911 said:
The few that had touchscreen problems initially were fixed. 75% of working units were broken in the process. Its a big issue. We have a fix but nothing from Google. There are several screen variances which make it impossible for a single 1 fix all solution.
Click to expand...
Click to collapse
Any source for that 75% number? Without a proper source it is hard to not consider that as a case of the loud minority.
If it were that serve of a problem we would hear the tech press clamoring about it by now. But nothing was said about N7 touchscreen by the tech press since JSS15Q.
I can't tell you what the real percentages are, but the touchscreen issue is definitely a much bigger problem than your standard problems.
Standard run-of-the-mill issues get a thread with maybe 20 posts. Touchscreen is producing 1000 post threads. So relative to normal problems it is a big problem, but whether that is a 5% vs 1% problem or a 75% vs 1% problem I could not tell you.
There are at least 3 huge threads on Google support forums about this problem:
Multi-touch - reports of improvement, no improvement, and some worse
Multi-touch (continued) - more reports of fixed / not fixed for JSS15R
Multi-touch (continued 2) - more reports of touchscreen issues
BTW I created the xda fix for touchscreen so I'm very familiar with the fixes Google put out and whether they have fixed the issue. JSS15R fixed it for some screens but made it much worse for others.
That's the main reason I haven't sent my Nexus for repair, is not hardware related, or at least that's what I think, please someone correct me if I'm wrong.
NekroWolfen said:
That's the main reason I haven't sent my Nexus for repair, is not hardware related, or at least that's what I think, please someone correct me if I'm wrong.
Click to expand...
Click to collapse
Well, actually it is hardware related, but you can't tell if your hardware is one type or another without using Sfhub's process.
Well, thanks for confirming
I personally don't think that all of the touchscreen issues will be fixed with Kit Kat. I feel that Google will he focusing more on a fully operational OS, and that we'll need a dedicated fix to solve our problems.
But I surely hope that I'm wrong.
______________________________
HTC Evo 4G LTE
any word of usb audio coming via kitkat. ive been waiting for this feature to come to the nexus 7 forever because its keepingme outof my car
Lockeskidney said:
any word of usb audio coming via kitkat. ive been waiting for this feature to come to the nexus 7 forever because its keepingme outof my car
Click to expand...
Click to collapse
At this point, questions to me are almost meaningless to ask. We night as well wait for tomorrow. It took long enough to arrive.
It just sucks that I don't have my tablet. I went back to Radio Shack and ordered the 32gb through them, since none of their stores had that version on their shelves, and 16gb was not working out for me. At least I'll get to download it as soon as I get my new device!
______________________________
HTC Evo 4G LTE
GPS isn't solved to me.
diogobuique said:
GPS isn't solved to me.
Click to expand...
Click to collapse
That's a hardware issue, I suggest you to send it back to Google.
Kitkat gave me phantom touch issues, have none before kitkat. :-\
Sent from my SM-N900P via TapaTalk PRO
Elite Tester
This process doesn’t wipe the tablet, so your settings, apps and everything else should stay in tact whenever you get back to the system. Remember that you will have lost root at this point, but it’s easy enough to get that back.. Cool resource!
But before kitkat my GPS worked very well

Touch screen sensitivity issue still in 38R

I wonder if anyone is also experiencing sensitivity issues with the new 38R OTA.
In my case It is evident when scrolling (homescreen, twitter, whatsapp....) and typing. Also the capacitive buttons seem a bit unresponsive from time to time.
What about you guys?
Edit: here you have the prove (bad scrolling and multitouch problem) i think i am going to RMA
Multitouch and sensitivity issues in 38R: http://youtu.be/KSAl1Uh_Src
Edit:
Suddenly the issue has been gone for a week, no problems at all since 15 October... I am so confused
Edit 2:
The sensibility issue is back on 24/10/2014 without changing anything
QuBeX said:
I wonder if anyone is also experiencing sensitivity issues with the new 38R OTA.
In my case It is evident when scrolling (homescreen, twitter, whatsapp....) and typing. Also the capacitive buttons seem a bit unresponsive from time to time.
What about you guys?
Click to expand...
Click to collapse
Yes, I also still have troubles with it. I especially notice it when typing.
gr4nchio said:
Yes, I also still have troubles with it. I especially notice it when typing.
Click to expand...
Click to collapse
Do you think it could be hardware problem? I am not sure, because sometimes it works perfect, but it is the 10% of the whole time
QuBeX said:
Do you think it could be hardware problem? I am not sure, because sometimes it works perfect, but it is the 10% of the whole time
Click to expand...
Click to collapse
I am really not sure... the last couple days I was on 33R CM11S with AK kernel and did not notice the problem at all. But it is not something that happens often in my case. So it is possible that I just did not wait long enough for it to appear.
I will stay on stock cm11s 38R for a few more days and then probably switch back to AK kernel to see if my previous experience is reproducible.
Did you even try to use a different kernel? Did you still have the issue?
gr4nchio said:
I am really not sure... the last couple days I was on 33R CM11S with AK kernel and did not notice the problem at all. But it is not something that happens often in my case. So it is possible that I just did not wait long enough for it to appear.
I will stay on stock cm11s 38R for a few more days and then probably switch back to AK kernel to see if my previous experience is reproducible.
Did you even try to use a different kernel? Did you still have the issue?
Click to expand...
Click to collapse
Just flashed AK, It seems that the unresponsiveness is still there
I am really dissapointed, i though this OTA would solve sensitivity problem...
QuBeX said:
Just flashed AK, It seems that the unresponsiveness is still there
I am really dissapointed, i though this OTA would solve sensitivity problem...
Click to expand...
Click to collapse
Sorry to hear it did not help.
I have also just noticed this post http://forum.xda-developers.com/showpost.php?p=55195972&postcount=62 which suggests macgyvering an improved grounding for the phone. I have to admit that I don't understand exactly what to do. But it might become clearer if I get frustrated enough to actually open up the phone
Please let me know if you try it and it works.
Touch screen is still going to be an issue. You can check the original bug which was reported here (still says in progress) https://jira.cyanogenmod.org/browse/BACON-55
gr4nchio said:
Sorry to hear it did not help.
I have also just noticed this post http://forum.xda-developers.com/showpost.php?p=55195972&postcount=62 which suggests macgyvering an improved grounding for the phone. I have to admit that I don't understand exactly what to do. But it might become clearer if I get frustrated enough to actually open up the phone
Please let me know if you try it and it works.
Click to expand...
Click to collapse
It could work but i don't want to touch inside the phone very much, I don't want to void my warranty. I think I will RMA with this video I just made. Multitouch and sensitivity issues in 38R: http://youtu.be/KSAl1Uh_Src
QuBeX said:
It could work but i don't want to touch inside the phone very much, I don't want to void my warranty. I think I will RMA with this video I just made. Multitouch and sensitivity issues in 38R: http://youtu.be/KSAl1Uh_Src
Click to expand...
Click to collapse
You should just know that OPO's customer service while polite, will give you the run around a while. Took me about a month before they finally granted the RMA.
jlevy73 said:
You should just know that OPO's customer service while polite, will give you the run around a while. Took me about a month before they finally granted the RMA.
Click to expand...
Click to collapse
Will they RMA for a refund or just a new phone? I'm not convinced this will ever be fixed in software, and I'd rather go back to a mainstream manufacturer at this point.
dipdewdog said:
Will they RMA for a refund or just a new phone? I'm not convinced this will ever be fixed in software, and I'd rather go back to a mainstream manufacturer at this point.
Click to expand...
Click to collapse
Not sure since I just requested a new phone.
dipdewdog said:
Will they RMA for a refund or just a new phone? I'm not convinced this will ever be fixed in software, and I'd rather go back to a mainstream manufacturer at this point.
Click to expand...
Click to collapse
They will, at least, replace your phone. I did and am waiting for my new one to arrive. If multitouch issues remain (and most likely will) i'll ask for a refund. I don't really care if the phone is "cheap for specs", this flaw is unacceptable.
My S3 is much worse hardware wise and feels SO much better while typing or anything else touch related. I did have to open a ticket and later show up a few videos of multitouch malfunctioning to oneplus. They decided it was a malfunctioning unit and i was eligible for a replacement. They never mentioned bacon 55 or a "known issue" common to every phone that would be solved at some point later on.
It's taking forever too. It's been over a month and it's mainly their fault because they take so long to reply to every single email. They did ask my VAT number before hand so they could send an invoice with it to my customs that would facilitate the returning process. Despite that, my phone got stuck on my country's customs precisely because they sent them an invoice without it and was up to me to ask it to oneplus. I waited about a week for what seems an poorly excel made document (compared to my country's invoices this is a joke of a document ). I sent it to the courier who picked up and they forwarded it to customs. Stuff went smooth from that point on. Oh yea, i'm from Portugal and even though my phone was sent to me from the UK the first time, to return a phone, you're going to send it to Hong Kong. All free of charge. I did have to print loads of pre made documents (about 10 pages?), because apparently sending anything with a battery is a big deal safety wise.
Even though they are, like someone said, polite, they do take a good while to reply to anything and aren't very keen to answer to anything that falls a bit out of their "process". For example, I've asked them several times if they would send me a new phone before or after a return mine. They never really cared enough to answer. Their English also seems translated by google sometimes. Several different people may take care of the same case. I've had about 5 or 6 different names reply to me and they all just use their first name like "Wilona". It made me stop to think i was sending my already paid phone to some place across the world because this randomly named guy told me so by email - in any other different scenario this would scream of a scam. But I've placed my RMA through an official ticket on their website, they actually made a new order request from their store on their website, they use very well known couriers with tracking numbers and it's the only way i'm ever getting a chance of having a properly working phone.
I did warn them before sending my "faulty" unit back they can expect me asking for a full refund if this new one isn't working any better.
I have been on liquidsmooth rom since I got the phone, no problems with touchscreen whatsoever, Installed new 38 CMS today and started to experience that problem. Also, cms lags compare to AOSP, this is pretty weird
QuBeX said:
Do you think it could be hardware problem? I am not sure, because sometimes it works perfect, but it is the 10% of the whole time
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Click to collapse
Flashing ColorOS for me gave a much better touchscreen experience, things worked flawlessly in all apps for me(Amazon is my biggest issue, any scrolling over a description/review would select it and move you to that section to read it, does not happen at all in ColorOS), so im thinking its software
This issue is so exaggerated...
Sent from my A0001 using Tapatalk
What is the touchscreen issue that people are referring to? Mine seems perfect? The only issue is the slight yellow at the bottom but you only notice it if you actually go looking for it.
jojohnson250 said:
This issue is so exaggerated...
Sent from my A0001 using Tapatalk
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Not really. It's bothersome.
Sent from my OnePlus One using Tapatalk
Mines slightly yellow at the bottom, appears to be getting a bit better though, unless thats just my eyes playing tricks on me. I haven't noticed touchscreen issues except i can't seem to press the spacebar properly
My touchscreen seems to be very picky as to where I touch. Sometimes it takes a few attempts. Since 38 I have had random reboots. I m stock rooted without anything else flashed.
jojohnson250 said:
This issue is so exaggerated...
Sent from my A0001 using Tapatalk
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Click to collapse
If you can say that you're a lucky one. It can render your phone completely unusable. Imagine your phone randomly assuming touches when you're not even touching it, non stop (stuff opening, key input, etc). You can't do anything else while it happens and the only way to stop is by rebooting. 5 to 10 times a day, everyday. Also, just about anything multitouch like simply zooming on a webpage has a 50% chance of working or send your phone spazing on a zooming in/out frenzy. So I'd say it isn't exaggerating, you just aren't experiencing the worse of it.

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