[Q] Error 403 of Google Play on Samsung Galaxy S4 I9502 - Galaxy S 4 Q&A, Help & Troubleshooting

Dear All,
For more than a week, I have been frustrating about the 403 error on my Galaxy I9502 Duos. I have searched many places on the Internet, and I still couldn't make it work. The problem is really killing me, and I spent the whole last night writing emails with and trying solutions from Google support team, and in the end, they said they couldn't help me due to that my cellphone is a rooted device. That's ridiculous! How could I have the Google Apps without rooting my I9502?
So I have tried many ways that I can find, but still, the problem is not solved, please help me and you are my last hope!
Here are the information:
1. I'm using a stock rom based on Android 4.2.2:
Baseband version: I9502ZNUCMH3
Build number: JDQ39.I9502ZNUCMH4
2. I installed below package:
gapps-jb-20130812-signed.zip
3. Methods I have tried:
3.a I have found below link in xda, and tried below methods, and it doesn't help:
http://forum.xda-developers.com/showthread.php?t=1567456
3.a.1: Wiping cache, clear data, clear cache and force stop all below components and restart:
Google Play Store, Google Play Store Service, Google Services Framework
But this doesn't work!
3.a.2: Remove Account:
And I even tried to add another google account of my family, but still doesn't work as well!
3.a.3: Reset both two APNs to the default:
Note, I mainly use WIFI. And both two APN has been reset to default. But this doesn't work!
3.a.4: Using proxy:
I have GAEProxy and Ladder Trial installed. But this doesn't work no matter the proxy is opened or closed.
3.a.5: Revert back to the old play store:
I am using the oldest play store together with gapps-jb-20130812-signed.zip, and obvious this doesn't work too.
3.a.6: Switch to another account:
I switched to another google account, but this doesn't work.
3.a.6: Factory Reset
I didn't do this yet, but I am seriously thinking about this。。。
4. Beside this problem, I also found that my browser can not access mail.google.com
And there is a similar error message:
403. That’s an error.
Your client does not have permission to get URL /2 from this server. That’s all we know.
All, I have tried all my best, and still, I can't figure out this problem. Please help me!!!!!
Thanks.
BR
Wang, Mengjia

wangmengj said:
Dear All,
... That's ridiculous! How could I have the Google Apps without rooting my I9502?
.
Thanks.
BR
Wang, Mengjia
Click to expand...
Click to collapse
This is first time when I hear that someone needs root to access Google Play. On all of my Android devices Google Play was working WITHOUT root...
do you have any idea at all why have you rooted your phone?

spamtrash said:
This is first time when I hear that someone needs root to access Google Play. On all of my Android devices Google Play was working WITHOUT root...
do you have any idea at all why have you rooted your phone?
Click to expand...
Click to collapse
Really? I really have no idea how to install Google App without root on Galaxy S4 I9502 ? Could you please shed some light on it? Thanks!
In addition, I personally think this is not a issue relate to root as my worked phoned had worked for month until this came up suddenly.

Have tried almost the same thing...
I've done almost the same things as wangmengj (except for trying another google account). Still no success.
My device is an UMI X1 :cyclops:
Also:
My google play doesn't update by himself, but I tried removing all updates (reset to version 3.3x.sumthin'), then manually installed the newest version (I believe it is 4.4.22).
Still no success.

wangmengj said:
Really? I really have no idea how to install Google App without root on Galaxy S4 I9502 ? Could you please shed some light on it? Thanks!
In addition, I personally think this is not a issue relate to root as my worked phoned had worked for month until this came up suddenly.
Click to expand...
Click to collapse
I have no idea what're you doing and why.
First of all, to check if your Google account is OK, log in from laptop, desktop or other PC to Google Play.
Error 403 usually means that the server refuses your authentication, in other words: you do not have the credentials accepted by the server.
If using PC you'll have same error - that would mean that there is something wrong with the account.
Second, usually (it was same in case of ALL my android phones) - the Google Play was part of the ROM and was accessible as soon as I input the Google account settings. And definitely, installing the apps using the Google Play does NOT requires root, otherwise ALL android phones would be rooted as sold.

Hi,
I am also getting the same error and had done the same as the above including a factory reset. Still I am getting the same error. I can login to my account via pc but I cannot go to my google setting via my tablet's web browswer. I also realised my device is no longer listed in my google play under setting (via PC). Can someone shed some light to it?

I had the exact same problem on my I9502, and now all settled. Here's what I've done:
- Find app "Root Explorer" and install it.
- With RE, go to root/etc
- Delete the file "hosts" or simply change its name.
Then it should work!
wangmengj said:
Dear All,
For more than a week, I have been frustrating about the 403 error on my Galaxy I9502 Duos. I have searched many places on the Internet, and I still couldn't make it work. The problem is really killing me, and I spent the whole last night writing emails with and trying solutions from Google support team, and in the end, they said they couldn't help me due to that my cellphone is a rooted device. That's ridiculous! How could I have the Google Apps without rooting my I9502?
So I have tried many ways that I can find, but still, the problem is not solved, please help me and you are my last hope!
Here are the information:
1. I'm using a stock rom based on Android 4.2.2:
Baseband version: I9502ZNUCMH3
Build number: JDQ39.I9502ZNUCMH4
2. I installed below package:
gapps-jb-20130812-signed.zip
3. Methods I have tried:
3.a I have found below link in xda, and tried below methods, and it doesn't help:
http://forum.xda-developers.com/showthread.php?t=1567456
3.a.1: Wiping cache, clear data, clear cache and force stop all below components and restart:
Google Play Store, Google Play Store Service, Google Services Framework
But this doesn't work!
3.a.2: Remove Account:
And I even tried to add another google account of my family, but still doesn't work as well!
3.a.3: Reset both two APNs to the default:
Note, I mainly use WIFI. And both two APN has been reset to default. But this doesn't work!
3.a.4: Using proxy:
I have GAEProxy and Ladder Trial installed. But this doesn't work no matter the proxy is opened or closed.
3.a.5: Revert back to the old play store:
I am using the oldest play store together with gapps-jb-20130812-signed.zip, and obvious this doesn't work too.
3.a.6: Switch to another account:
I switched to another google account, but this doesn't work.
3.a.6: Factory Reset
I didn't do this yet, but I am seriously thinking about this。。。
4. Beside this problem, I also found that my browser can not access mail.google.com
And there is a similar error message:
403. That’s an error.
Your client does not have permission to get URL /2 from this server. That’s all we know.
All, I have tried all my best, and still, I can't figure out this problem. Please help me!!!!!
Thanks.
BR
Wang, Mengjia
Click to expand...
Click to collapse

I have had this problem for months now.
I too have been back and forth with google "support" via email, they are ****ing useless.
The issue is on THEIR end.
When I login to the play store on my computer, and I try and download an app, it throws and error immediately after clicking install - it has nothing to do with my device, the issue exists with my account on their end somewhere, but they refuse to acknowledge this and fix it, I really don't know what to do.

sanova8876 said:
I had the exact same problem on my I9502, and now all settled. Here's what I've done:
- Find app "Root Explorer" and install it.
- With RE, go to root/etc
- Delete the file "hosts" or simply change its name.
Then it should work!
Click to expand...
Click to collapse
It works! Brilliant!
I tried all other suggestions out there without luck. And finally I got the solution here!
Thanks savnova!

fifalover said:
It works! Brilliant!
I tried all other suggestions out there without luck. And finally I got the solution here!
Thanks savnova!
Click to expand...
Click to collapse
This still didnt work for me. cant download any app via wifi or 3G, ends up with error 403.even the root explorer solution didnt work.
tried reinstalling playstore, reinstalling ROM (CM11), wiping cache, dalvik cache, reset to factory etc. nothing works.
Please, anyone else?

wangmengj said:
Dear All,
For more than a week, I have been frustrating about the 403 error on my Galaxy I9502 Duos. I have searched many places on the Internet, and I still couldn't make it work. The problem is really killing me, and I spent the whole last night writing emails with and trying solutions from Google support team, and in the end, they said they couldn't help me due to that my cellphone is a rooted device. That's ridiculous! How could I have the Google Apps without rooting my I9502?
So I have tried many ways that I can find, but still, the problem is not solved, please help me and you are my last hope!
Here are the information:
1. I'm using a stock rom based on Android 4.2.2:
Baseband version: I9502ZNUCMH3
Build number: JDQ39.I9502ZNUCMH4
2. I installed below package:
gapps-jb-20130812-signed.zip
3. Methods I have tried:
3.a I have found below link in xda, and tried below methods, and it doesn't help:
http://forum.xda-developers.com/showthread.php?t=1567456
3.a.1: Wiping cache, clear data, clear cache and force stop all below components and restart:
Google Play Store, Google Play Store Service, Google Services Framework
But this doesn't work!
3.a.2: Remove Account:
And I even tried to add another google account of my family, but still doesn't work as well!
3.a.3: Reset both two APNs to the default:
Note, I mainly use WIFI. And both two APN has been reset to default. But this doesn't work!
3.a.4: Using proxy:
I have GAEProxy and Ladder Trial installed. But this doesn't work no matter the proxy is opened or closed.
3.a.5: Revert back to the old play store:
I am using the oldest play store together with gapps-jb-20130812-signed.zip, and obvious this doesn't work too.
3.a.6: Switch to another account:
I switched to another google account, but this doesn't work.
3.a.6: Factory Reset
I didn't do this yet, but I am seriously thinking about this。。。
4. Beside this problem, I also found that my browser can not access mail.google.com
And there is a similar error message:
403. That’s an error.
Your client does not have permission to get URL /2 from this server. That’s all we know.
All, I have tried all my best, and still, I can't figure out this problem. Please help me!!!!!
Thanks.
BR
Wang, Mengjia
Click to expand...
Click to collapse
I Just had the same problem, i solved it by going to /system/app/ and click Phonesky.apk and then install the app.

sanova8876 said:
I had the exact same problem on my I9502, and now all settled. Here's what I've done:
- Find app "Root Explorer" and install it.
- With RE, go to root/etc
- Delete the file "hosts" or simply change its name.
Then it should work!
Click to expand...
Click to collapse
It's a miracle! It worked! Thanks!

gyokov said:
It's a miracle! It worked! Thanks!
Click to expand...
Click to collapse
hi all,
is there any solution to this issue without dealing with root ?
I have already tried all the exist idea...

Related

[Q] X8 unable to connect to HTTPS

Hi guys,
I'm totally new to Android and XDA so please don't flame me into abyss
Well I followed several How-To's to install Android 2.2.9 on my Xperia X8.
All was fine I was happy...
But then i regocnized my Internet isn't working fine anymore.
First of all its slow as **** (maybe imaginary?) And sometimes it just stops loading
Well but that's not the reason why I'm here.
The reason why I'm here is that since I installed 2.2.9 I'm unable to connect to any HTTPS websites (such as login-pages)
Furthermore I can't log into Apps like Facebook, WhatsApp and so on...
In facebook i allways get the message: "SSL handshake failure, I/O Error during system call, Connection reset by peer"
Other apps are telling me nearly the same.
The browser says when entering a HTTPS site: "unable to create secured connection"
What I tried, to fix it (without profit):
1) Reinstalled 2.1 (with my backup file)
2) flashed old Baseband (006 instead of 015)
3) made hard reset
(4) put my SIM-Card into another Smartphone (there the Internet was 100% working)
Maybe someone of you got an idea?
I really like my new phone but without https and so its like: =(
Regards Lars aka RainOfChaos
PS: sorry for my bad language
anyone has found a fix for this problem? im having the same issues here. can't login to fb, google play store, and other sites which require login.
TomBishop said:
anyone has found a fix for this problem? im having the same issues here. can't login to fb, google play store, and other sites which require login.
Click to expand...
Click to collapse
try too flash a new gaapps

Error 921- Cannot DL anything from Market?

I know others have experienced this error. No one mentions a fix. Just flashed lightspeed 4.3 and its virtually unusable without being able to download from the market. Can some kind soul enlighten me?
Sent from my ADR6425LVW using Tapatalk
This self resolved after about 30 minutes of trying.
When that happened to me I deleted the market and flashed newer gapps
Sent from my Nexus S 4G using Tapatalk
Before doing all that, try clearing cache and data from the Market (now called "Google Play Store") in App settings. That did the trick for me.
I had to manually select my Gmail account from within Google Play..
how I fixed
Irieone said:
I know others have experienced this error. No one mentions a fix. Just flashed lightspeed 4.3 and its virtually unusable without being able to download from the market. Can some kind soul enlighten me?
Sent from my ADR6425LVW using Tapatalk
This self resolved after about 30 minutes of trying.
Click to expand...
Click to collapse
if you're not using Clockwork rom manager you should. I have cwm5.0 and I rooted my phone with cm9-ics and was getting a 921 error. I went and ran the "permissions fix" in CWM and everything works fine now
Permissions fix in recovery can cause its own set of problems, like borking your contacts photos, and a couple other things I can't remember off-hand. Easily fixable, but it would probably be better to target a more specific fix for the Market/Play rather than trying such a global fix. Just my opinion...
Google Play cant update apps error 921
yo,
i am running sgs2 with CheckRom RevoHD v4 and had error 921 on google play/androidmarket. restarted phone seems fine all updates worked.
jess
This error is still happening
its not a problem with your devices, i cant even see my apps on the website. its a google play glitch and is wide spread but not every device appears to be affected in the same way. very strange.
i have tryed all fixes and still the same
921 could be only CM
After installing 3.5.16 it gave me the 921 error.
I have a Moto XT701, and I use ava's version of CM7.
could this be related to CM specifically? Anyone got the error with a stock ROM?
next time it happens can you log into google talk, I remember back in the day if that wasnt signed in market would be borked
Solution
After some digging here is what worked for me:
I added my wifes gmail account to accounts and sync
I changed google play store to the new account
I checked to see if updates were working (they were)
I changed google play store back to my account
I removed my wifes gmail account (system settings > accounts and sync > select account > remove account
It is working fine now. I can update and download without error.
maconu said:
After some digging here is what worked for me:
I added my wifes gmail account to accounts and sync
I changed google play store to the new account
I checked to see if updates were working (they were)
I changed google play store back to my account
I removed my wifes gmail account (system settings > accounts and sync > select account > remove account
It is working fine now. I can update and download without error.
Click to expand...
Click to collapse
But I don't have a wife so no gmail account for her, what should I do, I do have a brother's account though
Hi,
had similiar probs and a wipe cache and wipe Dalvik cache did it.
BR
Gountled
had this problem today, wiped the google play cache and then tried again, it said it was already installed and updated it, worked perfectly after that.
Gountled said:
Hi,
had similiar probs and a wipe cache and wipe Dalvik cache did it.
BR
Gountled
Click to expand...
Click to collapse
...same here + reboot
Error 921
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
mano a said:
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
Click to expand...
Click to collapse
Same here. Only happen after a ROM upgrade and partial restore. I guess things got messy.
fix google play download and other (11,13,921) errors
mano a said:
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
Click to expand...
Click to collapse
Hi,
I have a Navon Platinum 10 tab, ICS 4.0.4 on it. I had this error, too.
I read some alternatives for fixing google play errors, but I tired to delete my account and add acount and clear cache and so one... I resolved that by this way:
- turn on your tab device
- do not start play store application!
- in Settings-->Applications menu, on All tab search for gogle play application, and clear cahe and data too. You need to do this only once time.
- run Root Browser on your device ( if you have'n this, than download, install, or you may use Root Explorer if you have)
- find vending.apk in System/App folder
- long click on it, a local menu will appear. Chose Permissions.
- set permissons 777 for this file ( klikk on every checkbox).
- close all running apps
-restart your device, and enjoy
It works fine, Since I set this permissions, I don't get any errors from google play,
Hope, it will helps.
P.S.: sorry for my misstakes in english language

Nexus 4 Problem!!! HELP!!

I have a nexus 4, 4.2.2.
Last night I noticed google now and play has internet errors even though there was an internet connection.
I tried formatting, but now I can't log in to my account on setup screen (error "Can't establish a reliable connection to the server)
What can I do? I don't know how to root it, and I need it working with all google services PLEASE HELP ME QUICKLY!!!!!
gergesh said:
I have a nexus 4, 4.2.2.
Last night I noticed google now and play has internet errors even though there was an internet connection.
I tried formatting, but now I can't log in to my account on setup screen (error "Can't establish a reliable connection to the server)
What can I do? I don't know how to root it, and I need it working with all google services PLEASE HELP ME QUICKLY!!!!!
Click to expand...
Click to collapse
Try checking this out perhaps: http://forum.xda-developers.com/showthread.php?t=2110225
rabbit140 said:
Try checking this out perhaps: http://forum.xda-developers.com/showthread.php?t=2110225
Click to expand...
Click to collapse
As I said before, I don't suceed rooting it, are there any oother solutions?
gergesh said:
As I said before, I don't suceed rooting it, are there any oother solutions?
Click to expand...
Click to collapse
Reflash a stock rom, link https://dl.google.com/dl/android/aosp/occam-jdq39-factory-345dc199.tgz. Here is how you do it http://forum.xda-developers.com/showthread.php?t=2010312.
As far as I searched, these are the solutions:
- check your phone date ("The SSL certificate contains a expiration date which would be compared against the system date of the Android system. If the system date is too far in the past or in the future, the validation would be failed, thus the connection cannot be established. This is a security measures of the HTTPS connection, so check your system date next time encountering such strange error message." as stated here)
- root and delete the file, as rabbit140 said
- do a factory reset
I've also found:
1. Open Settings.
2. Select Applications.
3. Select Manage Applications.
4. Tap the All tab, then scroll down and select Google Play Store.
5. Select Clear cache.
6. Back out of the screen and select Download Manager (May also be listed as “Downloads”).
7. Select Clear data.
8. Also clear data for Google Services Framework, Google Apps, Google Talk, and Checkin Service. Some users are reporting they had to clear data for the Browser app as well. You may not see all of these apps listed on your particular phone.
-------------------------------------------------------OR----------------------------------------------------
1) Remove sim card.
2) Go to settings->applications and clear everything (not just google apps)one by one.
3) Reboot the device
4) And add your google account.
Dunno if this can help.
Remove Sim card and go to backup and reset and do a factory data reset.
Than put your Sim card back in once you boot back up.
Sent from my Nexus 4 using xda premium
THANKS!!!
I thank all of you so much now my phone is back to itself...
All I did is I reflashed stock rom as @gee2012 suggested and it worked like a charm..
THANKSSSS EVERYONE WHO TRIED TO HELP ME NOW I HAVE MY PHONE BACK...:good::good:
I AM NOW

No download in playstore and youtube

Hi... I've connected my mojo to the internet, logged into my Google account, but there is no way to download an app in the playstore. Then I tried to view a video in youtube, but there is the error 410.
The internet explorer works.
What could it be?
Thx in advance from Germany, Frank
Hello, I´m German too...
Is the Box with the orginal ROM (4.2.2) and without ROOT?
I have heard that if you uninstall the app and reinstall this may correct the Error 410 issue. But first try clearing the app data and force stop.
My Box is on the way... the Postman was not quick enough.
Yes, it is 4.2.2 and still unrooted.
And thanks a lot. I've cleared the cache of the playstore and it works now.
Thx for your quick help.
Perhaps we can share some further experience with our new mojos?
Ive rooted my Mojo but the play store does not work
cleared cache, cleared data, rebooted
Still not working, what am I doing wrong?
Hi!
You could try to clear data of the Google Services Framework / Google Login Services, too.
Kokosnuss said:
Hi!
You could try to clear data of the Google Services Framework / Google Login Services, too.
Click to expand...
Click to collapse
Thankyou so much for the super fast reply, much appreciated, Ive managed to sort it, it was the date and time that was the prob, my mojos date was set to 1st Dec 2012 and 7:00 time, I set it back to the right date and time and BOOOOOM fixed, thanks again man

Samsung Account Processing Failed and keeps on stopping

Ok so at first, i tried signing-in to Samsung account but it keeps on saying "Processing Failed" so i searched around what to do but i tried this: installing a new samsung account apk but unfortunately, i downloaded the latest (beta) and now it keeps on stopping and doesnt work now...
I dont know what to do with this, i just need my data from samsung account but it doesnt let me in..
I tried:
- Updating Galaxy Apps
- Install Samsung Account (Beta)
- Clear Data and Cache
- Search everything I could and most of it are useless and some are unrelated..
All of them does not work so I tried here on XDA maybe someone can help me?
Drei06 said:
Ok so at first, i tried signing-in to Samsung account but it keeps on saying "Processing Failed" so i searched around what to do but i tried this: installing a new samsung account apk but unfortunately, i downloaded the latest (beta) and now it keeps on stopping and doesnt work now...
I dont know what to do with this, i just need my data from samsung account but it doesnt let me in..
I tried:
- Updating Galaxy Apps
- Install Samsung Account (Beta)
- Clear Data and Cache
- Search everything I could and most of it are useless and some are unrelated..
All of them does not work so I tried here on XDA maybe someone can help me?
Click to expand...
Click to collapse
Same thing with my Note Edge
So I checked the Priv-App and found the samsung account. I tried to install it again but it cant, it says that the file is corrupted... this maybe why i cant access to samsung account? Or no.. Please help!
Drei06 said:
So I checked the Priv-App and found the samsung account. I tried to install it again but it cant, it says that the file is corrupted... this maybe why i cant access to samsung account? Or no.. Please help!
Click to expand...
Click to collapse
if you got it from APK Mirror, you downloaded a corrupt file. The newest file is corrupt.
Try this Samsung Account file.
https://www.dropbox.com/s/q7hecy6i2bwd3ns/SamsungAccount_Dream.apk?dl=0
Psyscope said:
if you got it from APK Mirror, you downloaded a corrupt file. The newest file is corrupt.
Try this Samsung Account file.
https://www.dropbox.com/s/q7hecy6i2bwd3ns/SamsungAccount_Dream.apk?dl=0
Click to expand...
Click to collapse
Same as well... how do i install this again? I forgot haha
Use Root Explorer and overwrite the old Samsung account with this one. The. Fix the permissions. Look at the screenshots.
Also how big is your enhanced features apk.
Also which rom are you on? You may want to update to a new rom?
Psyscope said:
Use Root Explorer and overwrite the old Samsung account with this one. The. Fix the permissions. Look at the screenshots.
Click to expand...
Click to collapse
Do I have to pay for the root explorer or can i download it apk? And the explorer has different color from your screenshot, what does the app look like? Thanks!
Ok so my main problem now is the "Processing Failed" does anyone know or have a solution for this? ...
Different color because I customized it. see if you can access the system folder.
What rom are you using? You maybe outdated and need to flash a newer one
Psyscope said:
Different color because I customized it. see if you can access the system folder.
What rom are you using? You maybe outdated and need to flash a newer one
Click to expand...
Click to collapse
Its a stock one. Is it necessary to root? I can access to the system folder but there are no other choice on the "Samsung account" unlike yours..
Drei06 said:
Its a stock one. Is it necessary to root? I can access to the system folder but there are no other choice on the "Samsung account" unlike yours..
Click to expand...
Click to collapse
Are you rooted? Stock means you never unlocked the bootloader? What bootloader and modem are you on? Check your about screenshot it and post it.
If i hard reset my phone and create a new account from the start up, would it fix my "Processing Failed" problem? Or just a waste of time and effort?
I'm having the same problem. For no reason I can't log in anymore since today.
I've cleared cache, changed password, removed account,... When I want to add the Samsung account again and use my new log in (with the same e-mailadress) it keeps processing.
Same to me..keeps processing
ikbenben201 said:
I'm having the same problem. For no reason I can't log in anymore since today.
I've cleared cache, changed password, removed account,... When I want to add the Samsung account again and use my new log in (with the same e-mailadress) it keeps processing.
Click to expand...
Click to collapse
After several tries I finally managed to log in again. But I still have my initial problem, I wanted to log in in the Galaxy App store but i keep on getting the "Service not available 5011" error.
Tried again right now, doesnt work
ikbenben201 said:
After several tries I finally managed to log in again. But I still have my initial problem, I wanted to log in in the Galaxy App store but i keep on getting the "Service not available 5011" error.
Click to expand...
Click to collapse
Yes, I solved it finally!
Go to settings > apps > Galaxy Apps (in my case) > Storage > clear cache/clear data.
Drop box file doesn't exist
Hi I stumbled into the same problem. The file is not there anymore. Can anyone help?
I live in Yemen and i have s9+ i tried it with Sprint sim card and it worked

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