[Q] Prevention Information - Galaxy Note 3 Q&A, Help & Troubleshooting

Has anyone experiencing this message? I'm getting it almost every time I connect to WiFi and it's pretty annoying!
{
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Can anyone share some light on this?
EDIT: It's an new stock phone. No modification to system itself and all applications are from Play Store. I've already tried wiping data and factory reset, but it doesn't do any good.

LiveSquare said:
Has anyone experiencing this message? I'm getting it almost every time I connect to WiFi and it's pretty annoying!
View attachment 2364050
Can anyone share some light on this?
EDIT: It's an new stock phone. No modification to system itself and all applications are from Play Store. I've already tried wiping data and factory reset, but it doesn't do any good.
Click to expand...
Click to collapse
Could be knox if you set it up or did you turn on reactivation lock
Edit could be mal ware get lookout to scan the phone

There are numerous reports of this on the net. Nobody seems to have worked out exactly what causes it or how to stop it, AFAIK
Sent from my SM-N9005 using Tapatalk

jaythenut said:
Could be knox if you set it up or did you turn on reactivation lock
Edit could be mal ware get lookout to scan the phone
Click to expand...
Click to collapse
I didn't setup the the Knox, I did ran it once.
what is that reactivation lock?
dave_uk said:
There are numerous reports of this on the net. Nobody seems to have worked out exactly what causes it or how to stop it, AFAIK
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Ja, actually after numerous search, I posted here! It's quite irritating. I wrote to Samsung and their reply is as usual.... Factory reset or bring it to service centre.

I also had this notification on my Note 3 three or four times, until it didnt come again. I dont know what causes it but have you tried to long press on it and see what the app-info says? On my GS 4 I, I had the Prevention Information as well, but removing the knox apks fixed it. But beware this requires root.
Reactivation lock is the function you can enable through the settings or when setting up the phone for the first time, which locks your phone with you samsung account and when somebody has wiped it, he has to enter your email and password to be able to use it.

GalaxyInABox said:
I also had this notification on my Note 3 three or four times, until it didnt come again. I dont know what causes it but have you tried to long press on it and see what the app-info says? On my GS 4 I, I had the Prevention Information as well, but removing the knox apks fixed it. But beware this requires root.
Reactivation lock is the function you can enable through the settings or when setting up the phone for the first time, which locks your phone with you samsung account and when somebody has wiped it, he has to enter your email and password to be able to use it.
Click to expand...
Click to collapse
Thanks for the reply.
I don't intend to root it for now but will check out that reactivation lock.

I‘ve been getting this message a helluva lot. Started after i noticed an update notification for an app which didnt appear in the notification window afterwards. I have autoupdate turned off in the Play store.
Usually pops up after Llama changes (or checks) settings according to my setup. For some reason removing the Amazon appstore app helped to cut down on the frequency. I have autoupdate security policy on, could that be the cause of these troubles?
I seem to be having issues with Light Manager now but not sure if its related.
Sent from my SM-N9005

cyriacus said:
I‘ve been getting this message a helluva lot. Started after i noticed an update notification for an app which didnt appear in the notification window afterwards. I have autoupdate turned off in the Play store.
Usually pops up after Llama changes (or checks) settings according to my setup. For some reason removing the Amazon appstore app helped to cut down on the frequency. I have autoupdate security policy on, could that be the cause of these troubles?
I seem to be having issues with Light Manager now but not sure if its related.
Sent from my SM-N9005
Click to expand...
Click to collapse
Like I mentioned in the OP, the message is pretty much appears whenever I connect/disconnect from the WiFi. I honestly not sure how to relate that to this message. Other than that I don't have the app you mention.

Just wanted to confirm that disabling the reactivation doesn't help either. As soon as connect to the wireless, I get the same annoying message .

I had the same problem as well..a simple fix I read online is..when the notification pops up- long press it -clear cache -force stop...seems to work for now..
Sent from my SM-N9005 using xda app-developers app

Prevention Information new findings
This has been happening on my S4 4.3 and my wife Note 3 . I just updated policies on Knox on my S4 and the problem has disappeared. Now the message doesn' t pop up when i reconect to wifi or change to a different wifi! Will be waiting for any other updates on the forum before doing the same on my wife's phone.

Related

[Q] N4 settings menu won't open

Hi,
My Nexus 4 is running completely stock 4.2.2, it's not even unlocked let alone rooted (first phone I've felt happy enough without root) and was running fine until yesterday when it ran out of storage space and gave me a warning. So i uninstalled a couple of games, hoping to free up a couple of gigs.
Now though, i can't get to the settings menu or any associated screen. I can toggle the quick settings from the pull down menu, but if try to enter the main settings menu it briefly flashes up and then closes. It's the same if i try to access settings through the launcher, and if i try to get to any settings menu via other means (ie. long press an icon in Nova and select 'app info' or 'uninstall') the associated menu again just flashes up and then vanishes within a split second as if I've pressed back straight away.
Nothing else seems out of the ordinary - apps update, i can get to the play store, apps run fine, just the settings menu.
Any ideas? I can't find anything similar searching here or elsewhere. I've obviously rebooted the phone but without access to the settings i have no idea what else i can change. I'd factory reset but I've not backed up a couple of apps and usb debugging is off so i can't use Carbon (for some reason it's always had problems keeping the initial enabling and needs plugging in regularly),and i can't use Titanium without root so i wanted to see if anyone had any bright ideas first
Perhaps there's a way to just reset the settings menu? I've no idea what it's process is, but some action similar to "clear app data" should reset it :/ Just brainstorming here.
if nothing helps do a factory reset. your apps will come back automatically through the play store when you log in.you'll loose your highscores but most apps are cloud driven anyway,
molesarecoming said:
if nothing helps do a factory reset. your apps will come back automatically through the play store when you log in.you'll loose your highscores but most apps are cloud driven anyway,
Click to expand...
Click to collapse
Sorry for the OT but is that a genuine quote in your sig?!
Anyway @OP I think factory resetting is probably your only viable solution here, it's a very odd issue and there's not much you can do to solve it without a settings menu.
You need to clear the data for settings. Install titanium backup and see if you can. You'll need to root it first though. Crap..I forgot forgot you said you arnt rooted.
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Factory reset it.
Sent from my Nexus 4 using Tapatalk 2
Cheers for the suggestions, was hoping there would be a fix but I guess a factory reset in the morning it is.
Frustrating as this sort of thing really shouldn't be happening out of the blue from a stock phone - it's a fairly huge bug!
Ironic that I resisted rooting to ensure I kept the reliable and simple experience of the nexus, only for it to be what stopped me fixing it when it broke :-\
Won't make that mistake again!
This probably won't work but try opening your quick toggles then long pressing on wifi or bluetooth, that's supposed to take you to those individual settings. Then if you hit the icon in the top left you may be able to get back to the main settings.
Nigeldg said:
This probably won't work but try opening your quick toggles then long pressing on wifi or bluetooth, that's supposed to take you to those individual settings. Then if you hit the icon in the top left you may be able to get back to the main settings.
Click to expand...
Click to collapse
Nope, sadly does the same thing - the settings menu briefly flashes open before closing.
Sent from my HTC One using Tapatalk 2
Hey OP, did you figure it out yet? I just noticed that trebuchet launcher allows you to go into settings via a shortcut in the app launcher. Probably won't work, but hey. Try another launcher?
Yes cheers a factory reset wasn't needed in the end - I worked out the problem.
I've been using my sim with my n4 as well as my new HTC one and hot swapping between the two for a week or so. I also have avast installed on the n4 which has an option 'disable settings when no sim inserted' which I'd forgotten about.
I only thought of it because when I initially took the sim out I got an email saying 'warning unauthorised sim inserted, id: {null}' or similar.
It didn't work with my sim installed either but I logged into avast, turned that setting off and everything was back to normal. Turned the setting back on now (once the sim was in) as it's obviously going to be an absolute pain for thieves too!
I guess it's a problem with hot swapping the sim while avast was running, the switch didn't get triggered even when I reinserted it? Either way now it just means I turn the n4 off before removing the sim now!
Sent from my HTC One using Tapatalk 2
Haha, at least you now experienced first hand how secure your settings menu is. :laugh:
Exactly what I was thinking! Nice it gave no clue why it was happening and if I didn't know the password for avast it would have made life very difficult as it also disabled usb debugging, so anyone who wanted to wipe the phone would have needed some serious android knowledge.
Sent from my HTC One using Tapatalk 2

Erase Device in Android Device Manager Not Working

Hi,
I have everything installed and updated like Google Play Services, and now i can see my device in Android Device Manager but the problem is i can press and select "Erase Device" option but in the other hand i can press ring and send ringtone to my device.
Everything is enabled in Setting>Security>Device Administration
and everything is ticked and selected in "Google Setting"
but still CAN'T select Erase Device in Android Device Manager!!
Please HELP!
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You're lucky it doesn't work at all for me.
settings/security/device administrators - do u have ticked Android device manager there?
Yes and even in the google setting is ticked
Sent from my Nexus 4 using xda premium
qortuba said:
Yes and even in the google setting is ticked
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Thanks for posting this. Yesterday I downloaded and installed Device Manager on my N4 thinking that it was The solution for if my device was stolen. If I had not seen this thread, I would have continued thinking my device was covered from being raped of all my passwords and such. Man! Talk about a fasle sense of security. I did find another program called AndroidLost. It actually works.
Mikulec said:
settings/security/device administrators - do u have ticked Android device manager there?
Click to expand...
Click to collapse
Yes and even in the google setting is ticked
qortuba said:
Hi,
I have everything installed and updated like Google Play Services, and now i can see my device in Android Device Manager but the problem is i can press and select "Erase Device" option but in the other hand i can press ring and send ringtone to my device.
Everything is enabled in Setting>Security>Device Administration
and everything is ticked and selected in "Google Setting"
but still CAN'T select Erase Device in Android Device Manager!!
Please HELP!
Click to expand...
Click to collapse
In my guess as long as ur device hasn't got a gps lock for the first time this feature will not be enabled. I activated this a few days ago. Although i used to have avast installed i was not bothered of this before. Just gave it a try and it didnt actually work for the first time except ring the device. I used google maps for just searching someplace and got a lock on my device by the gps. I checked android device manager later i found that the tab for erasing my device has been enabled. Give it a try I think that might help :good:
xlrbneo said:
In my guess as long as ur device hasn't got a gps lock for the first time this feature will not be enabled. I activated this a few days ago. Although i used to have avast installed i was not bothered of this before. Just gave it a try and it didnt actually work for the first time except ring the device. I used google maps for just searching someplace and got a lock on my device by the gps. I checked android device manager later i found that the tab for erasing my device has been enabled. Give it a try I think that might help :good:
Click to expand...
Click to collapse
Anything specific to do in Google Maps to get a lock of location, and how do i know that i got the lock on the location ?
Yes and even in the google setting is ticked
SOLVED
xlrbneo said:
In my guess as long as ur device hasn't got a gps lock for the first time this feature will not be enabled. I activated this a few days ago. Although i used to have avast installed i was not bothered of this before. Just gave it a try and it didnt actually work for the first time except ring the device. I used google maps for just searching someplace and got a lock on my device by the gps. I checked android device manager later i found that the tab for erasing my device has been enabled. Give it a try I think that might help :good:
Click to expand...
Click to collapse
DONE, Worked Perfectly THANK YOU!
Anyone have device manager "lock and erase" working with custom ROMs on this phone?
Thanks!
PS:
Locate works, and Ring for 5 min, but "lock and erase" are inop
I doubt it will work with custom roms.
Sent from my Nexus 4 using Tapatalk

[Q] Google Services huge GPS usage draining battery. Device always looking for GPS.

Guys, have any of you ever seen this???
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My device is ALWAYS searching for GPS. Google Services is draining my battery and consuming GPS for more than EIGHT HOURS.
I know you may tell me to disable GPS, or disable location settings, and etc. But I need to keep all these things enabled because they are pretty useful on Foursquare, Maps, finding a taxi, and, mainly, for finding my device if something bad happens!
This never happened to me on Galaxy Note II or any other device. Has anyone ever faced this?!
viniciusrsouza said:
Guys, have any of you ever seen this???
My device is ALWAYS searching for GPS. Google Services is draining my battery and consuming GPS for more than EIGHT HOURS.
I know you may tell me to disable GPS, or disable location settings, and etc. But I need to keep all these things enabled because they are pretty useful on Foursquare, Maps, finding a taxi, and, mainly, for finding my device if something bad happens!
This never happened to me on Galaxy Note II or any other device. Has anyone ever faced this?!
Click to expand...
Click to collapse
You could try and clear data and cAshe
Disable google location in the google settings app
Google settings app -> location -> disable
leave a 'thanks' if i helped
SM-N9005 URDLV 0x0
XDA Developers 4 premium app
What "app" are you using for monitoring your battery?
jaythenut said:
You could try and clear data and cAshe
Click to expand...
Click to collapse
Already did this inside Google Play Services.
Killberty said:
Disable google location in the google settings app
Google settings app -> location -> disable
leave a 'thanks' if i helped
SM-N9005 URDLV 0x0
XDA Developers 4 premium app
Click to expand...
Click to collapse
Yeah, that's a workaround, but Google Now stops working if I disable this. I'm trying to understand what's happening, since this is not normal and everybody needs the location settings enabled to get all features of a lot of apps.
For example, this never happened to me or other devices. Seems like an Android 4.3 and Google Services issue.
henklbr said:
What "app" are you using for monitoring your battery?
Click to expand...
Click to collapse
GSam Battery Monitor
Here you go: https://play.google.com/store/apps/..._medium=organic&utm_term=gsam+battery+monitor
viniciusrsouza said:
Already did this inside Google Play Services.
Yeah, that's a workaround, but Google Now stops working if I disable this. I'm trying to understand what's happening, since this is not normal and everybody needs the location settings enabled to get all features of a lot of apps.
For example, this never happened to me or other devices. Seems like an Android 4.3 and Google Services issue.
GSam Battery Monitor
Here you go: https://play.google.com/store/apps/..._medium=organic&utm_term=gsam+battery+monitor
Click to expand...
Click to collapse
Thanks; far more info than "Battery Stats"...
Thanks-button hit!
Yesterday, I got an update from Google Play Services (dated 22 nov 13)...
You can also install it via the web:
https://play.google.com/store/apps/details?id=com.google.android.gms
Didn't noticed this update, but I also got here, just checked now.
How did you noticed that? Is there any notification for you?
viniciusrsouza said:
Didn't noticed this update, but I also got here, just checked now.
How did you noticed that? Is there any notification for you?
Click to expand...
Click to collapse
Pure luck: I went to the Play Store online and saw there was an update. On my S4 it was updated automatically...
Was it solved?
Seems the problem came back. Did you solved this by the time it was posted here?
Thanks

New OTA update available

Downloading now.....
Woot!!!! new features...
Downloading now!
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i need to flash this from my G950U1 firmware. I have Bixby voice, I wonder if this has more?
thank you for the update
FYI - I'm running T-mobile on the unlocked S8+. Didn't think that I would get tmo updates, but it actually worked (had to manual check for the update). Mine just finished installing the OTA.
Downloaded this last night. Was trying to use the camera and kept getting a "system UI" crash notice. Phone started overheating really bad, to the point it was hot to the touch. I immediately shut it off, and left it on the ground for awhile, in case it decided to pull a Note 7. Turned it back on after 30 min, and camera works, but the phone started heating up again. Turned it back off for awhile. Started it up again, closed all apps, and so far it's okay. If you download, please keep an eye on it.
Moostafa29 said:
Downloaded this last night. Was trying to use the camera and kept getting a "system UI" crash notice. Phone started overheating really bad, to the point it was hot to the touch. I immediately shut it off, and left it on the ground for awhile, in case it decided to pull a Note 7. Turned it back on after 30 min, and camera works, but the phone started heating up again. Turned it back off for awhile. Started it up again, closed all apps, and so far it's okay. If you download, please keep an eye on it.
Click to expand...
Click to collapse
try taking out the sd-card and try the camera again using the internal sd... then try putting the sd-card in again to see what happens..
I would hate to say, maybe u have to do a factory reset, and see if that helps.. last resort...
I took the update last night,no overheating or issues,think root for our device is a long ways away as well....so who is getting the note 8?hopefully that comes with the ability to root
Heads up. Bixby button mappers are blocked from working with this update.
The update broke the built in Digits app. Support had me download and install the Digits app from the Play Store and said that it is now required. Anyone else?
Edit: It was not the OTA that broke built in Digits support. Wiping cache and loging out and then back in to my account fixed the issue. It appears that timing of the OTA and me noticing that Digits was not working was coincidence..
lancemoreland said:
The update broke the built in Digits app. Support had me download and install the Digits app from the Play Store and said that it is now required. Anyone else?
Click to expand...
Click to collapse
That's not cool, I don't like the digit app. You will end up having 2 notifications for each text or call you get.
vboyz103 said:
That's not cool, I don't like the digit app. You will end up having 2 notifications for each text or call you get.
Click to expand...
Click to collapse
I edited my post above. Turns out that it was not the OTA that broke Digits.
This update has wrecked my battery life. Android System is consistently beating out screen by a factor of 2x for the amount of battery utilization , even after several reboots. Disappointing that an official OTA has made me go from singing this phone's praises to hating it within a couple of days. And no, I don't want to do a factory reset and then spend hours setting everything back up, those days were supposed to be gone the moment they prevented us from rooting and installing custom roms.
Update: The issue I had was happening in any app, whenever I'd turn the phone to landscape mode. I did some research, and found someone in the Sprint S8 forum had the issue as well, and was able to fix it by simply changing the navigation button order, then switching it right back. Haven't had any issues with overheating since Saturday, but battery has been meh since the update.
mhill1986 said:
Heads up. Bixby button mappers are blocked from working with this update.
Click to expand...
Click to collapse
Any way to avoid this update? I do NOT want Bixby!
ARS_K1MGY said:
Any way to avoid this update? I do NOT want Bixby!
Click to expand...
Click to collapse
You could completely disable Bixby with BK Disabler which is what I did.
Sent from my SM-G950U using Tapatalk
lancemoreland said:
You could completely disable Bixby with BK Disabler which is what I did.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Can the button be re-mapped with the disabler?
ARS_K1MGY said:
Can the button be re-mapped with the disabler?
Click to expand...
Click to collapse
No. It disables it.
Sent from my SM-G950U using Tapatalk
ocelot4ark said:
FYI - I'm running T-mobile on the unlocked S8+. Didn't think that I would get tmo updates, but it actually worked (had to manual check for the update). Mine just finished installing the OTA.[/QUOTE
Interesting how you got an update from T-Mobile on your unlocked S8?
Click to expand...
Click to collapse

Can't answer calls?

Does anyone else have this issue? Most of the time, when somebody calls, I get nothing that comes up on my screen. It's totally blank, no options to answer or reject the call.
I've factory reset a couple times, once when unlocking the bootloader to root it (this was after it happened with stock OS).
Any ideas on how to fix this? Some calls work, most don't...
Yes!
I have the same issue on my Oneplus 8 Pro!
It's an awful bug.
---------- Post added at 20:02 ---------- Previous post was at 20:01 ----------
I've found a temporary solution : I've installed a third phone app, set it as default phone app, and then set the OnePlus phone app as default again.
after reboot, the issue is gone for a few days.
but it come again...
Maybe it can work for you too?
misteurz said:
I've found a temporary solution : I've installed a third phone app, set it as default phone app, and then set the OnePlus phone app as default again.
after reboot, the issue is gone for a few days.
but it come again...
Maybe it can work for you too?
Click to expand...
Click to collapse
I do have the should I answer app installed which is supposed to be set as the primary dialer, and does have its own UI for answering calls, but that doesn't come up either. Even when swapping from one to the other, rebooting or not.
I had a chat with OnePlus, they told me to reset my network settings which I did, and it began to work just fine, but today it's doing it again and I've done nothing to the phone. Changed no settings, installed no apps, etc...
My solution is, answering a call by holding the phone to the ear (in quick gestures, lift to answer or something alike (I'm Dutch))
It doesn't show the button but it works
Honestly,
I have had many phones... LG Gx, Galaxy Sx, Huawei PxxPro, and the OnePlus 6.
The OnePlus 6 was my best experience.
But I'm very disappointed about the amount of bugs on this 1000€ OnePlus 8 Pro...
I think I found the solution... I might be wrong, need to do more testing.
Settings > Battery > Battery Optimization > Tap the 3 dots at the top right corner and select Advanced optimization
On that screen, I disabled the "Sleep standby optimization" and so far it's worked perfectly.
I did this because a lot of my apps, with and without optimization would not give me notifications until I unlocked me phone, as though my phone was deep sleeping. Makes me wonder if this was preventing the phone app from displaying the UI because it was in too deep of a sleep.
This is already disabled on mine, and I have the issue [emoji6]
Do you guys use Android auto? I was having this issue after disconnecting from my car and car mode is still running.
Hey, it may be the cause!
How did you solve that?
@smalltownbird ?
I don't really know. I factory reset and it has been fine.
smalltownbird said:
I don't really know. I factory reset and it has been fine.
Click to expand...
Click to collapse
[emoji26]
Short term solution is, after you unplug from your car, in your notifications it says something like driving mode enabled. Click it and you should be able to answer calls again.
smalltownbird said:
Short term solution is, after you unplug from your car, in your notifications it says something like driving mode enabled. Click it and you should be able to answer calls again.
Click to expand...
Click to collapse
15 days ago, I have clicked on the option to avoid this notification to display (on the notification option). [emoji26][emoji26]
Can you tell me the name of the app who "send" this notification? So that I can re-enable it?
I did the same thing, that's why I factory reset. I could not find it anywhere to reenable.
I've tried to clear cache and data from android auto. I'll see if it works the next time I take my car
Maybe you can try something to help me?
When the notification is displayed, you swipe it on the left, and click on the wheel : the name of the app I'll be displayed on top.
See the pictures above
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misteurz said:
I've tried to clear cache and data from android auto. I'll see if it works the next time I take my car
Click to expand...
Click to collapse
It didn't work [emoji29][emoji29]
So, I've found the answer
It's true, it's related to the driving mode.
As I have chosen, a few weeks ago to hide the notification related to the "driving mode" still open when I leave my car, I was fxcked.
I've wipe cache of the phone app : no result
I've reset presets of the phone on android settings : no results.
I've wiped cache of the phone : victory : the problem is solved : I have the notification to close the "driving mode" still open.
So if you want to do the same thing :
Power off your OnePlus 8 Pro.
Push power and low volume at the same tame until the phone ask you your code .
You now select English language, wipe cache and data, wipe cache, ok and then reboot.
Don't wipe data, just cache, or you will loose all your datas [emoji6]
How has it been working for you? I still have the issue even after doing what your said.

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