[Q] really slow internet speed - Galaxy Note 3 Q&A, Help & Troubleshooting

hi, my experience with my note 3 has been some what dissapionting. My internet speed is very very dissapointing and i would like to know if there is something i can do about it. i already talked to att about it and they adviced to replace the sim card, so i went over board and replaced my entire phone along with the sim card cause it was giving me problems. but the new phone is just as slow and im talking 3g speeds or less like i havent seen any speed faster than 1.4Mbps DL or .2Mbps UL. ohh and those speeds were tested while the LTE logo was on the connection, heck i have even had apps say that theres no connection with the LTE logo on.
im also getting a warning about an app being stopped for trying to access my info but i dont know if i should post that on a new thread...

lemuel12 said:
hi, my experience with my note 3 has been some what dissapionting. My internet speed is very very dissapointing and i would like to know if there is something i can do about it. i already talked to att about it and they adviced to replace the sim card, so i went over board and replaced my entire phone along with the sim card cause it was giving me problems. but the new phone is just as slow and im talking 3g speeds or less like i havent seen any speed faster than 1.4Mbps DL or .2Mbps UL. ohh and those speeds were tested while the LTE logo was on the connection, heck i have even had apps say that theres no connection with the LTE logo on.
im also getting a warning about an app being stopped for trying to access my info but i dont know if i should post that on a new thread...
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Could you give more information? Have you had any other phones with faster speeds? Have you checked with a friend in the same area and see if that person gets poor performance as well?

I did notice some issues with sgs4 i had before but i only had it 1-2 weeks while the note came out so i didnt really care, but the i777 (sgs2) i had worked fine normal 5-15Mbps depending on area
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Related

Why is 3G Slow?

Ok I use have a Wing and ive never gotten a data plan because of the price. I finaly broke down and got a G1 cause there was more power under the hood plus anyone could develop on it being open. Well i got a deal on one and the price was decent so I got a data plan bundled with my original plan. Ive never used a data connection before so when I got home I started playing with it. I wasnt all that impresed with the connection speeds, Its almost like its on a crappy dial-up connection. The Youtube app is pretty much useless unless your on wifi it only plays about 2sec's before it buffers for a minute and then plays another 2sec's. Now is this normal? Is this what 3g really is? Am I missing a bigger picture here?. Heres some of the things i have done to try and get some sort of improvement.
Screwed around with APN's.
Tryed it in diffrent areas around the state.
Flashed it with 1.5 which i do believe came with a new radio.
Any input would be greatly appreciated, Im not putting down the phone as a matter of fact i love it, Im just not too fond of this connection technology.
I was dealing with some of the same issues.I installed Adrenaline and my connection seems way better
How is the coverage in you area? I've never had any problems with my 3G on my G1, always between 2 and 3 MBit connection...... Are you sure your carrier supports UMTS/HSDPA? Without those 3G is worth nothing..... Also make sure you are stationary when testing speeds.
Coverage is great ive never lost a 3g connection its just slow as hell and almost is useless to me, My carrier is T-mobile and wether or not it is supported i dont have a clue as to find out if it is.
well my test speed stationary was 38.6 Kbit\s with full bars, Doesnt even come close to your speeds. Any other Ideas?
When you're using your mobile network, does the 3G symbol show in the notification bar? Or does it say E? If it says E and you're getting those speeds then those are about right for the EDGE network. However, if you're connected with the 3G symbol next to the link, then those speeds are too slow. If it says E, make sure you don't have 2G network only checked under settings>wireless>mobile network. If that's not checked, then its likely you just don't have 3G in your area.
nope the notification is always 3G
Meh my edge is 10kb download, I would kill for 3g...
It takes miniutes to load pages and seconds to load google.
RBRat3 said:
Im just not too fond of this connection technology.
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Click to collapse
It's not the connection technology - it's either a problem with your phone, or just that your carriers network isn't very good and/or doesn't have the necessary backbone to cope with the amount of traffic generated by its subscribers. Given that T-Mobiles 3G network in the US isn't exactly pervasive, I'd hedge my bets that it is a network issue.
Here in the UK, I live in a very rural area, and I get 2.4mbps on my G1 via T-Mobile UK. Can't really tell the difference between being on WiFi and 3G given the actual processing speed of the device.
Of course, we're very lucky here in the sense that we are a small country (thing of Georgia and Florida combined) with a high population density. This means it is comparatively simple to get blanket 3G coverage (say 95% ish at least in terms of population).
Regards,
Dave
I never really said it was the connection technology, Its just that my first impression with 3g has been unfavorable, Damn I just sold my wing and i didnt even think of trying out the 3G on it to see if anything was better. Ohh and sadly when i do get edge Its great and alot more faster which is odd to say but to face the facts i can watch youtube videos with edge with no problem. Ill probley reflash it with official 1.5 and if i get the same results then is there a way to dumb down the browser to make it almost txt based without any image and uneeded script loading to atleast make browsing the web alittle more likeable.
RBRat3 said:
I never really said it was the connection technology, Its just that my first impression with 3g has been unfavorable, Damn I just sold my wing and i didnt even think of trying out the 3G on it to see if anything was better. Ohh and sadly when i do get edge Its great and alot more faster which is odd to say but to face the facts i can watch youtube videos with edge with no problem.
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Click to collapse
Theoretically, EDGE maxes out at 192kbps and "standard" UMTS 3G at 384kbps. With HSDPA, the theoretical maximum is 7.2mbps, but most carriers don't support speeds such as this yet (T-Mobile UK supposedly at 4.5mbps).
So, if you are getting better performance over EDGE than you are over 3G, and assuming that T-Mobile uses the same backhaul network for both 3G and EDGE traffic, it seems more likely to me that you may have a problem device. I'd suggest a trip to a T-Mobile retail location may help, since they should be able to compare your experience with other devices.
Regards,
Dave
Well ill check out some nearby stores and see if they have working display models to try it out and cross refrence them to see if they compare the same. To get alittle off topic here so far i have had one problem with the device I played Retro defense from the market (Game BTW) and i played it for 2 hours straight. After 2 hours of gameplay that phone was hotter than hell which was kinda scarey and It just shut off blinking red on the notification LED so i figured the phone can actually overheat. I can reproduce this over and over only with that game. So if that hasnt happend to anyone then its a possibility that your assumption might be right that my device might have a defect. But its kind of a big crossover between overheating and connection difficulty.

HSDPA+ Speeds/Radio

Before i even bought this phone i called att and asked point blank if i bought this phone would faster data speeds? The person "said" she looked at a map and said i was in hspda coverage speeds area. So i bought the attic about 10 days ago and since then I have gotten horrible data download speeds. I talked to att and even went into the store again asking about their supposed hspda/ higher data speed network, and got every response from " yourselves need to change to a 4g sim card", to "there is no point at all to buy a hspda/4g phone right no matter where you are". But iam getting pretty much the same data speeds as my tilt2. So the last time I went to the store they said that only the 4g phones, inspire, iphone 4, and the attic could get the higher hspda/4g data speeds, so I thought maybe it is guess worth it if later I will get higer data speeds, because it is a pretty nice phone, ill give it that. But I aS looking at the specs of the htc tilt 2, and it says it also supports HSPDA speeds. I think now I have pretty much heard every lie att can tell someone.!
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RPK925 said:
Before i even bought this phone i called att and asked point blank if i bought this phone would faster data speeds? The person "said" she looked at a map and said i was in hspda coverage speeds area. So i bought the attic about 10 days ago and since then I have gotten horrible data download speeds. I talked to att and even went into the store again asking about their supposed hspda/ higher data speed network, and got every response from " yourselves need to change to a 4g sim card", to "there is no point at all to buy a hspda/4g phone right no matter where you are". But iam getting pretty much the same data speeds as my tilt2. So the last time I went to the store they said that only the 4g phones, inspire, iphone 4, and the attic could get the higher hspda/4g data speeds, so I thought maybe it is guess worth it if later I will get higer data speeds, because it is a pretty nice phone, ill give it that. But I aS looking at the specs of the htc tilt 2, and it says it also supports HSPDA speeds. I think now I have pretty much heard every lie att can tell someone.!
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Spell check would have made that easier to read.
I agree... I had a hard time trying to understand the OP...
That said, keep in mind that there are many factors that affect DL speeds... your location, the time of day, the alignment of Jupiter and Mars (LOL), etc... Also there is another post where ATT admits to having the HSUPA disabled right now and that they will turn it on in the future, whatever that means... Taking that into account, perhaps you're in an area where they are still attempting to upgrade HSDPA speeds and haven't even started the backhaul crap. I dunno.
If you aren't happy with the phone send it back before it's too late. If you are happy with it EXCEPT the DL speed, maybe its the phone... Do you have an ATT store you can go to and compare your unit with a display unit to determine? Take all this with a grain of salt; I'm usually full of it. Good luck.
Don

HSDPA Problem

Hi, not a big problem as I am normally on wifi but I've noticed that my GSII is constantly dropping of HSDPA every few seconds and if I do a speed test it only gets around 300kbps.
Now I have an LG Optimus on the same network, same room and that stays on HSDPA and gets around 1800kbps on downloads.
Any idea what would cause this?
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gareth7o9 said:
Hi, not a big problem as I am normally on wifi but I've noticed that my GSII is constantly dropping of HSDPA every few seconds and if I do a speed test it only gets around 300kbps.
Now I have an LG Optimus on the same network, same room and that stays on HSDPA and gets around 1800kbps on downloads.
Any idea what would cause this?
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+1
On my N900 working fine.
Seems like a bug
lhrrob said:
+1
On my N900 working fine.
Seems like a bug
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Click to collapse
Hi, is yours a SIM Free or is it on a network? Mine is SIM Free.
gareth7o9 said:
Hi, not a big problem as I am normally on wifi but I've noticed that my GSII is constantly dropping of HSDPA every few seconds and if I do a speed test it only gets around 300kbps.
Now I have an LG Optimus on the same network, same room and that stays on HSDPA and gets around 1800kbps on downloads.
Any idea what would cause this?
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Click to collapse
Don't have another phone here right now to test against but just did a couple of tests with speedtest.net app
Download/Upload
2500kbps/1967kbps
1422kbps/2967kbps
6192kbps/2883kbps
2896kbps/2608kbps
Seems to work just fine here at least. Granted this is at a place with good HSDPA coverage.
Sorry to tell you that but it seems like a bug in the phone, i do have the same issue, i surfed the couple of forums and the problem is spreading, hoping it's not a hardware issue.
gareth7o9 said:
Hi, is yours a SIM Free or is it on a network? Mine is SIM Free.
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Click to collapse
my is the same as yours - sim free
i got 7184kbps/1774kbps
O_O
I think I'm one of a very few who has an hspa+ phone in the region maybe that's why
goes down to 2mbps when it's lower signal.
Hassanalaa said:
Sorry to tell you that but it seems like a bug in the phone, i do have the same issue, i surfed the couple of forums and the problem is spreading, hoping it's not a hardware issue.
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Click to collapse
Yes I think it's a phone issue as my HTC Desire and LG Optimus are both working fine.
Hmmm. I hope this can be sorted with a software update.
mine too, infact wont go over 1900 had like 3500 on my iphone 4
Just updated to the newest firmware using Kies and it made no difference to the problem with HSDPA :-/
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I think it's a network restriction. People in another thread were having similar problems with buying the handset and the contract separately meaning the data plan they were on was only at 300kbps.
If you've got another handset that gets a higher speed, switch the sim cards and see if that changes anything.
My phone will only download around 360kbps but will upload at 1mb, so puzzled as to why it would be a network restriction (hoping it is as I'm not happy and still within my 14 day cooling period) ringing o2 later...
lemoninfluence said:
I think it's a network restriction. People in another thread were having similar problems with buying the handset and the contract separately meaning the data plan they were on was only at 300kbps.
If you've got another handset that gets a higher speed, switch the sim cards and see if that changes anything.
Click to expand...
Click to collapse
No, it's not a network restriction. Not on Three anyway. I've just taken the PAYG SIM out of my LG which is getting around 1800kbps and put it in the Galaxy SII and it now only gets 64kbps!!! It's constantly flickering between 3G and HSDPA. It's definitely a phone issue.
i had posted in the other thread about how it switches down to 3G when it's not being used and instantly switch over to H+ when in use. There were no performance issues
Also on AT&T network, when it's first started/activated it took a little bit of time before network performance improved both on day one and when i switched over to an unlimited data plan
Oh I forgot to mention. I reported this issue to Samsung yesterday but don't hold your breath!
The man I spoke to didn't seem to understand what I was saying and when I advised him that there were many similar problems and issues being faced by people on this forum, he simply stated that he had never heard of the site. I gave him the web address but doubt they will ever look in to it.
If your facing this issue, then I would ring them and report it. That's the only way they are going to find out about the issue.
Normal behaviour for it to sit on 3G, only switches to H+ once it's in full flow.
This usually impacts speedtests and such.
Best way to test is to download a file off a fast server.
Same thing use to happen with my Desire.
Arthur Hucksake said:
Normal behaviour for it to sit on 3G, only switches to H+ once it's in full flow.
This usually impacts speedtests and such.
Best way to test is to download a file off a fast server.
Same thing use to happen with my Desire.
Click to expand...
Click to collapse
I have numerous 3G devices here and none of them cuts of HSDPA so erratically. If I start to stream AudioGalaxy on my LG Android, the HSDPA stays on as does my Huawei MiFi. The Galaxy S II is dropping connection every few seconds.
It doesn't make sense for two Android phones in the same room with the same network to get completely different speeds. Maybe a small difference but to get one having 1800kbps and the other 64kbps shows there is a problem.
I've just updated the phone to KE2 and it's made no difference. Will have to wait to see what Samsung say.
gareth7o9 said:
I have numerous 3G devices here and none of them cuts of HSDPA so erratically. If I start to stream AudioGalaxy on my LG Android, the HSDPA stays on as does my Huawei MiFi. The Galaxy S II is dropping connection every few seconds.
It doesn't make sense for two Android phones in the same room with the same network to get completely different speeds. Maybe a small difference but to get one having 1800kbps and the other 64kbps shows there is a problem.
I've just updated the phone to KE2 and it's made no difference. Will have to wait to see what Samsung say.
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Click to collapse
How strong is the signal in dB or just bars whe nit switches around between 3G and H/H+?
That last sentence - did you contact Samsung with the problem and are waiting for their reply? thanks
It's around the -100 dBm mark with 2 to 3 bars. Yes I contacted Samsung yesterday and am now waiting for a reply.
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gareth7o9 said:
It's around the -100 dBm mark with 2 to 3 bars. Yes I contacted Samsung yesterday and am now waiting for a reply.
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Click to collapse
thanks, could be the lower signal , SGS2 being unable to pick it up reliably.
Please update this thread with whatever Sam says. I think I am experiencing same problem (unstable data signal in areas with weaker coverage)

3G internet speeds SUPER SLOW

Could any specific slow my 3G internet speeds down? I dont think they can plus I restored back to a new phone but my internet speeds in a Big City is 70kbits per second according to 2 different Speedtest apps.
I used those because I noticed my speeds were really slow for some reason doing everything internet related.
I took to Sprint and they said nothing was wrong with my phone (which I know it is compared to my friends EVO and the display EVO at the store. They pretty much laughed at me for using a 3rd party app and he told me that "we (sprint) never say were giving u a specific speed to download with , its not like were TimeWarner" QUOTE, I told him I know I work for Apple and I support the iPhone, Im a senior specialist there so I know about phones and troubleshooting them etc
But either way is this a fixable issue or new phone? and I just got this phone on Thursday
Could be doing work on a tower and sprint people don't know about it is call someone store people are useless half the time
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http://forum.xda-developers.com/showthread.php?t=933900
Globetrahter said:
Could any specific slow my 3G internet speeds down? I dont think they can plus I restored back to a new phone but my internet speeds in a Big City is 70kbits per second according to 2 different Speedtest apps.
I used those because I noticed my speeds were really slow for some reason doing everything internet related.
I took to Sprint and they said nothing was wrong with my phone (which I know it is compared to my friends EVO and the display EVO at the store. They pretty much laughed at me for using a 3rd party app and he told me that "we (sprint) never say were giving u a specific speed to download with , its not like were TimeWarner" QUOTE, I told him I know I work for Apple and I support the iPhone, Im a senior specialist there so I know about phones and troubleshooting them etc
But either way is this a fixable issue or new phone? and I just got this phone on Thursday
Click to expand...
Click to collapse
My 3g speeds are really slow as well im getting 0.6 Mbps. My 3g is so bad i cant even use it in my city. Called sprint about it 3 times and nothing has been done . I think its the towers are way over loaded . When its 2 am or 3 am i can get 1 mpbs down but only in the morning when everyone is sleeping. If i drive 10 miles east of my home i can hit 1 mbps all day long and hit 4g which i get 8 mbps or 9 mbps. But soon as i go in a building 4g is gone Sprints data speeds suck never had go luck with 3g.
Same here. I can't get anything above .3 Mbps in my area.
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From tomh1979
"try this, using root explorer i went into system/ etc / host , and change the ip from 127.0.0.1 (or whatever) to 0.0.0.0 (zero's, not O or o), once you do that hit menu and save and exit, now it's going to tell you that it'll save the old ip as host.bak, however your going to want to delete that too, but atleast make sure you write it down and save it."
i did this like 20 min ago and it went from .3mps to 1.5mps on download

I have run out of ideas! 3G Limited?

Hello there new guy here, and XDA noob
For a while now, about 2 years i have been stuck on a maximum of 250 kbps. Previously i had a HTC Desire Rooted and with custom rom Redux. I could never get above 250 kbps on 3g.
Now i have a HTC One X, and yet im still getting the same speeds, which kinda rules out any hardware bottlenecks. I can run on both T-Mobile and Orange Uk (because they merged). My brother owns a HTC Sensation and runs on the exact same carrier as i do and uses the same mast and manages to gain over 500kbps.. HOW?!
I tried ringing orange and asking if there was any limitations and they said no, they even put me through to the best tech service they had :l. Any ideas guys? I would be very rgateful if you could give me any insight. thanks
need more info. this doesnt sound right at all. where do you live? ever checked your distance to nearest cell tower? do you know of anyone else getting better speeds on the same network?
do you have proper network selected in settings? correct APN?
perhaps network build.prop tweaks? sometimes they help other times they can hurt..
also *#*#INFO#*#* select phone information and radio band.
could also have a bad SIM card if it is old.
I live in the UK, Around Birmingham and Coventry. I'm usually always on full signal and iv'e even been as close as the "Danger Radiation" sign lol My brother typically gets over 500 kbps and is pretty consistant... lucky B... :l
Correct APN? I presume you mean Carrier? im with Orange and it all seems grand.. so i think anyways.
Build.prop, i wouldn't know where to start with that ,i presume make a backup and try flashing an update.zip, if any problems use restore?
Not quit sure what im looking for in Phone info, help me out ?
And im sure it's not the sim card, it's the new micro sim that came with the phone !
APN = access point name
and you would only have access to your build.prop(properties) if you are rooted.
phone info; try entering this into the dialer : *#*#4636#*#*
select phone information (then you might need to press menu button) and choose radio band from there. You may also be able to change this in settings.
Is 500kbs the fastest speed you guys have seen? sounds very odd. I think I may have heard of this.. being too close to a tower causes terrible speeds, if it is fact the case, you may want to try connecting to the next closest tower. there should be some free apps around to view your cell tower info and possibly even change towers.
500kbs is not 3g.
Yeah it looks like all my APN settings and band is correct, if they weren't i wouldn't really be on a 3g signal what so ever. No other useful information is seen in info, Also, i have tried switching between carriers and tried the speed test on many many differen't towers. Im really stumped myself, and my phones rooted, but without RUU i can't install any Radio drivers can i?
3G service usually does not get above 2mb which in reality is only 200kbs.. i ran a speed test on a buddy's iPhone and it was only 1.54mb which is only 150kbs.... So you are right in the mid grade of speed... Get a 4G cell...
Those are horrible speeds for 3G at the least. Absolutely atrocious!
Have you tried consulting your carrier? Perhaps they could resolve the issue.
emuhack said:
3G service usually does not get above 2mb which in reality is only 200kbs.. i ran a speed test on a buddy's iPhone and it was only 1.54mb which is only 150kbs.... So you are right in the mid grade of speed... Get a 4G cell...
Click to expand...
Click to collapse
My brother has a HTC Sensation and is able to get 600 kb/s+ I hope your not confusing it with kbps ! Sorry if i confused you !
And yeah i contacted them a while ago and they said everything was fine from their end !
I have a HTC ONE X, surely that's capable of H+, Something isn't right.

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