[Q] Bought an s4 off craigslist, problems. - Galaxy S 4 Q&A, Help & Troubleshooting

Hi, I just bought an S4 off of kijiji (canadian equivalent of Craigslist) and I have some major problems.
When I put my sim in it says "not registered on network"
I looked up the imei and it seems clean according to (http://sndeep.info/en)
The guy is still in contact with me and this is his story, he went somewhere to get it unlocked but hours before he sold it to me he upgraded the firmware so the unlock went away.
I have a few basic questions.
1. How can I tell what company this phone is locked to?
2. What message do you get if you were to put a sim card for a company that your phone isn't locked to?

iBillz said:
Hi, I just bought an S4 off of kijiji (canadian equivalent of Craigslist) and I have some major problems.
When I put my sim in it says "not registered on network"
I looked up the imei and it seems clean according to (http://sndeep.info/en)
The guy is still in contact with me and this is his story, he went somewhere to get it unlocked but hours before he sold it to me he upgraded the firmware so the unlock went away.
I have a few basic questions.
1. How can I tell what company this phone is locked to?
2. What message do you get if you were to put a sim card for a company that your phone isn't locked to?
Click to expand...
Click to collapse
Idk, the answers to your questions. But I do know that upgrading the firmware will not re-lock the phone. I think he's bs'ing you

re: craigslist
iBillz said:
Hi, I just bought an S4 off of kijiji (canadian equivalent of Craigslist) and I have some major problems.
When I put my sim in it says "not registered on network"
I looked up the imei and it seems clean according to (http://sndeep.info/en)
The guy is still in contact with me and this is his story, he went somewhere to get it unlocked but hours before he sold it to me he upgraded the firmware so the unlock went away.
I have a few basic questions.
1. How can I tell what company this phone is locked to?
2. What message do you get if you were to put a sim card for a company that your phone isn't locked to?
Click to expand...
Click to collapse
Craigslist is a good place to buy a phone but when buying phones on Craigslist (which I have done many times)
I always TEST the phone first with my sim chip before shelling out the bucks!
It's not that difficult to do and it avoids this kind and other kinds of issues.
The other guy @jd1639 is right, flashing new or different firmware has nothing to do with locking or unlocking the phone.
Good luck!

jd1639 said:
Idk, the answers to your questions. But I do know that upgrading the firmware will not re-lock the phone. I think he's bs'ing you
Click to expand...
Click to collapse
There's no type of unlock that is temporary and will go away when you upgrade?

re: unlock
iBillz said:
There's no type of unlock that is temporary and will go away when you upgrade?
Click to expand...
Click to collapse
There is no temporary unlock which I am aware of, never heard or seen such a thing.
Unlocking phones is not a software/firmware related or dependent issue.

Misterjunky said:
Craigslist is a good place to buy a phone but when buying phones on Craigslist (which I have done many times)
I always TEST the phone first with my sim chip before shelling out the bucks!
It's not that difficult to do and it avoids these kind and other kind of issues.
The other guy @jd1639 is right, flashing new or different firmware has nothing to do with locking or unlocking the phone.
Good luck!
Click to expand...
Click to collapse
I had a nanosim it wouldn't fit so I trusted him. Biggest mistake I made. but I mean I don't mind unlocking it it's not that expensive

re: unlocking
iBillz said:
I had a nanosim it wouldn't fit so I trusted him. Biggest mistake I made. but I mean I don't mind unlocking it it's not that expensive
Click to expand...
Click to collapse
You are right, if you don't mind, why should I mind! LOL

Misterjunky said:
You are right, if you don't mind, why should I mind! LOL
Click to expand...
Click to collapse
Do you know anyway to tell if an IMEI is blacklisted?

re: IMEI
iBillz said:
Do you know anyway to tell if an IMEI is blacklisted?
Click to expand...
Click to collapse
Sure, that's easy to do...
Just go to this Swappa link: http://swappa.com/esn
Then carefully type in your IMEI numbers and you will find out instantly.....
Good luck!
(clicking the THANKS button is FREE and it takes less time than typing"thank you")

Was artiech
upgrading will not get rid of sim lock

Misterjunky said:
There is no temporary unlock which I am aware of, never heard or seen such a thing.
Unlocking phones is not a software/firmware related or dependent issue.
Click to expand...
Click to collapse
Only on iphones.
Sent from my GT-I9505 using xda app-developers app

Related

Sim locked Nexus One

Hi guys,
I have a question. I just won a Nexus One on ebay and the guy that sells it tells me it's SIM locked to T-Mobile. Is there such a version ? And if so, how easy is it to unlock it myself ?
Waiting for your answers, thanks in advance!!!
Nope. All N1's are sim unlocked.
Even when bought with a T-Mobile program ? Sorry for asking again but this guy insists that it's locked. And I also found some site that offer unlock services for the Nexus One, so I reaaaaaally want to make sure before buying one as I won't be able to return it if there is a problem as I live in Greece
johnny21a said:
Even when bought with a T-Mobile program ? Sorry for asking again but this guy insists that it's locked. And I also found some site that offer unlock services for the Nexus One, so I reaaaaaally want to make sure before buying one as I won't be able to return it if there is a problem as I live in Greece
Click to expand...
Click to collapse
My understanding is that no N1's are sim locked. Google said the same when the phone was released. Worst case scenario is that you'll have to drop $10-15 to get an unlock code online, but I'm pretty sure it's unlocked.
Anyone else care to comment?
All Nexus Ones come unlocked. There is no locked version of the Nexus One - it would defeat one of the imperial concepts Google is shipping with the phone.
if that is the case so why people is buying unlocked N1s
it's much cheaper to buy T-Mobile version and then put any sim inside
am i right or i am missing something????
obadvw said:
if that is the case so why people is buying unlocked N1s
it's much cheaper to buy T-Mobile version and then put any sim inside
am i right or i am missing something????
Click to expand...
Click to collapse
The T-Mobile version requires a 2 year contract which over its lifespan will cost more than buying the unsubsidized version upfront.
And to the OP, Google has said that all N1 phones are unlocked whether its subsidized or not - one of the advantages of selling the phone themselves.
Even if your phone 'is' Sim locked, which it's probably not, after 90 days of service with T-Mobile, you can call them, ask for an unlock code, and they will send you one via email, for free. Don't pay money to some idiot on eBay when you can do this yourself at zero cost, especially since you likely won't have to do it at all.
Also, stop pressuring the seller about whether or not it's really locked or not. Maybe he'll look into it, find out it's really unlocked after all, and jack up the price!
SpyderMS said:
Even if your phone 'is' Sim locked, which it's probably not, after 90 days of service with T-Mobile, you can call them, ask for an unlock code, and they will send you one via email, for free. Don't pay money to some idiot on eBay when you can do this yourself at zero cost, especially since you likely won't have to do it at all.
Also, stop pressuring the seller about whether or not it's really locked or not. Maybe he'll look into it, find out it's really unlocked after all, and jack up the price!
Click to expand...
Click to collapse
The OP is from Greece.
uansari1 said:
The OP is from Greece.
Click to expand...
Click to collapse
oops
I suppose he could try asking the seller to call T-Mobile and get the unlock code.
SpyderMS said:
oops
I suppose he could try asking the seller to call T-Mobile and get the unlock code.
Click to expand...
Click to collapse
It would be an option if the phone was locked... but it's not. I don't know of any way that a normal consumer can lock a sim unlocked phone.
uansari1 said:
It would be an option if the phone was locked... but it's not. I don't know of any way that a normal consumer can lock a sim unlocked phone.
Click to expand...
Click to collapse
I know it's not locked, but he's paranoid it could be. It was just a suggestion to ease his fears
I know for a fact that some nexus ones are locked
I know this is an old thread, but it's what i found try to figure out why i my phone didn't work with a tmobile sim while on a business trip. I Purchased my nexus one from KT olleh in Korea in march '11. I call KT and they connected me to HTC in Korea. HTC gave me the unlock code for free over the phone. I just wanted to share so that other people with locked N1s don't think they going insane. The FAQ should probably be updated.
FAQ Updated:
- Q13: Is Nexus One carrier-locked? Will it work with my carrier / network?
A: There should be no such thing as carrier-locked N1. All the rumors of carrier-locked N1s, including bits of misinformation from SFR/Vodafone, are untrue. There might be several weird cases, only one reported on the forum after 1 year of phone existence, in which the previous statements won't hold - but if truly existent, these are abnormalities.
Click to expand...
Click to collapse

SIM Unlock MyTouch (Use of foreign sim cards)

I logged in today and was surprised to see these three new threads about this already well known topic. So I'm going to try to put an end to this by merging all of the "Help me unlock my MyTouch" topics into this one thread and stickie it so that I can just move future posts directly to the trash. So be warned, any future posts regarding SIM unlocking WILL be removed!
The very first rule of the XDA-Developers forum is to search before posting.
So I figure that if this is stickied then there really isn't any excuse whatsoever.
While I'm doing all of this I want to clearify something for all of those that are interested in unlocking their MyTouch.
Currently (as of July 2010) there is no solution for unlocking your MyTouch without first acquiring the Subsidy key for your device.
There are no hardware hacks, software installations or anything like that.
You really only have four options.
Contact your carrier and request it. Most carriers have minimum requirements to be met before requesting. Check with your carrier for additional information.
Use of third party services (go ahead post your success in this thread).
Use of an overlay card. (I have not personally verified this method)
Purchase the device already unlocked.
If you have a successful result then post it in this thread and I'll update this post accordingly.
Please note that myself, other members or the XDA-Developers do not take responsiblity for failed efforts, damage to your device, money wasted or anything else that might make you upset.
Any new posts regarding anything already discussed in this topic will be subject to deletion without warning!
As stated above, I merged three three new topics and moved them to this thread.
I have tried several service and got a code that did not work. (another gave me another set and still didnt work). All had to go the the htc master database to get the code
The phone works on t-mobile but i want to use it in all countries.
And way to unlock the phone?
Click to expand...
Click to collapse
My Phone locked by T-Mobile
Whats the way to unlock network ??
thanx
Click to expand...
Click to collapse
Hi All,
I had used the search and found out that all the questions regrading Tmobile HTC mytouch sim unlock were refferd to pay-sites.
Is this true? did non of the forum members das an answer?
and if so, What is the most reliable site for this ?
I got a TMobile htc Mytouch 3g and I can not use it.
(I noticed that other members had said that all TMobile's MyTouch are sim free, well mine is not).
Please help.
Click to expand...
Click to collapse
You could use something like a TurboSIM. It's a small film-like device that goes between the SIM card and the reader in your phone, forcing your phone to accept it. I don't know if all/any work on android/sapphire so you'd need to get a second opinion before ordering.
The only HTC Sapphires that come unlocked are the 'Google ION'/ADP2 devices, so yes you'll need to buy an unlock code. If you've been with tmo for more than 3 months phone them and say you're going out of the country, they should give you the code. If you're looking for a reputable company for unlock codes, go on eBay, that way you know the testimonials and feedback is real.
I've used SIM unlock services from ebay. Cost about $10 and was fairly painless. Had to try a few different sellers since the others couldn't find the code. HTC master key had to be used in order to get the code for mine, that's why they charged $10 instead of the usual $2-3.
Even at $10, I found it to be a lot cheaper and effective than other website prices.
xdame said:
I've used SIM unlock services from ebay. Cost about $10 and was fairly painless. Had to try a few different sellers since the others couldn't find the code. HTC master key had to be used in order to get the code for mine, that's why they charged $10 instead of the usual $2-3.
Even at $10, I found it to be a lot cheaper and effective than other website prices.
Click to expand...
Click to collapse
Thanks for the info!
i use a overlay card like x-sim and its cheap and effective
blizard80 said:
i use a overlay card like x-sim and its cheap and effective
Click to expand...
Click to collapse
Thanks for that input. Please also include any additional information if you have it available such as:
Product name
Company name
Website
Cost
Device compatibility
and any other information that you might find helpful for the rest of the community.
just the thread i was looking for!
does 3g work if its unlocked? im thinking of giving the phone to my gf because i dont think its worth it to sell.
also, i just canceled my tmo service and its expiring at the end of this month. had tmo for almost a year. do you think theyll give me the subsidy key? and last question, is the subsidy key the imei or is that the real unlock code for it?
thanks
manooti said:
just the thread i was looking for!
does 3g work if its unlocked? im thinking of giving the phone to my gf because i dont think its worth it to sell.
also, i just canceled my tmo service and its expiring at the end of this month. had tmo for almost a year. do you think theyll give me the subsidy key? and last question, is the subsidy key the imei or is that the real unlock code for it?
thanks
Click to expand...
Click to collapse
3G will probably not work for another carrier if that's what you're asking.
If you are no longer a T-Mo subscriber then they will probably not give you the key.
You submit the imei to the unlock service (carrier or whoever) and they use that to look up your devices specific unlock key. Takes anywhere from a few minutes to a few days to get it though.
thanks for the info. sucks that i cant get the code from tmo. i should of gotten it before i told them to cancel my service. ill probably just use this phone for backup or something. i dont feel like i want to part with my first android device lol
root / upgrade locks me back?
I have an HTC Magic from Rogers Canada that I got unlocked as soon as I bought it. I need it unlocked since I am living over 5000 miles away from Canada. Everything is all well and nice now, working on the local carrier 3g and all.
I have been considering rooting the phone or maybe installing an unofficial ROM for a while now, but I never ended up doing it for fear my phone might get locked back to Rogers, rendering it useless for me.
What are the risks of this actually happening? Is the phone unlock a permanent operation, or are there any.types of upgrade or root that could bring the lock back?
Thanks!
adamantivm said:
I have an HTC Magic from Rogers Canada that I got unlocked as soon as I bought it. I need it unlocked since I am living over 5000 miles away from Canada. Everything is all well and nice now, working on the local carrier 3g and all.
I have been considering rooting the phone or maybe installing an unofficial ROM for a while now, but I never ended up doing it for fear my phone might get locked back to Rogers, rendering it useless for me.
What are the risks of this actually happening? Is the phone unlock a permanent operation, or are there any.types of upgrade or root that could bring the lock back?
Thanks!
Click to expand...
Click to collapse
Once you unlock the phone for other carriers it stays unlocked regardless of rom.
LOL
Anyway, There was a reason for my posting.
I ended up getting the unlock code from T-mobile and it is the exact number that I got from the unlocking service which did not work in the first place.
So I am wondering if the problem now lies in the fact that I rooted the phone and installed 3rd party rom before I unlocked the phone.
Binary100100 said:
As stated above, I merged three three new topics and moved them to this thread.
Click to expand...
Click to collapse
SL said:
So I am wondering if the problem now lies in the fact that I rooted the phone and installed 3rd party rom before I unlocked the phone.
Click to expand...
Click to collapse
There is no way that's the cause...
AdrianK said:
There is no way that's the cause...
Click to expand...
Click to collapse
I can only agree. I don't see how that would be possible since the subsidy has nothing to do with the type of spl, radio version or rom.
the unlock code has nothing to be with rom... spl or radio only imei
blizard80 said:
the unlock code has nothing to be with rom... spl or radio only imei
Click to expand...
Click to collapse
Sounds like something that I had just said.
Success!!
Website: www.unlock2go.com
Cost: $20 USD
Delivery time: instant (even on a Saturday evening at 8:30pm)
Important note: I selected "T-Mobile" as the carrier, and then MyTouch 3G as the manufacturer, NOT HTC. Not sure if this matters, but thought I'd pass along that info.
Good luck!
Edit: So far we have 2 confirmed success cases. Anyone else that uses it please post up - would be nice to confirm reliability for everyone.
Hey Thanks for the site I used them and received the code less than thirty mins
I can also confirm unlock2go.com works! for Mytouch 3g
Sent them my payment 19-08-2010 at 11:40 pm EST and got the code by 11:50 pm !!!! all I can say is wow, it now recognizes my SIM in Colombia.
Tip: I used promo code unlock30 and got $2 off (paid $18).
Help! now that the phone is unlocked I'm stuck because I've got no data plan, and I can't find the way to go to Wifi, or even make a regular call. All the guides I find assume the phone is already working, but my menu, or home keys don't do nothing I get back to the green robot screen.
Any pointers will be greatly appreciated.

Looking to unlock SM-G900T, thread for it exists or no? Can't find it

T-Mobile Samsung Galaxy S5 phone that I'm trying to unlock myself. Looked through these pages and couldn't find a thread about it. Can someone link me please?
Unlock?
Root or SIM unlock?
*Detection* said:
Unlock?
Root or SIM unlock?
Click to expand...
Click to collapse
SIM unlock. I want to use it on another carrier
Called your carrier and asked for the unlock code?
Some do it for free if you've owned the phone for a while
*Detection* said:
Called your carrier and asked for the unlock code?
Some do it for free if you've owned the phone for a while
Click to expand...
Click to collapse
The device isn't mine originally. I bought it off someone in hopes I could unlock it. I tried calling T-Mobile but they requested the original owner to talk to instead. I've been trying to get the O.G owner to do it herself but she's been dragging her feet on it so I thought I'd try to do it myself instead on waiting on her
Other than paid services you can buy online, I'm not aware of any free methods, (Never gone looking for them though)
I'd call T-Mobile again, and say that you bought the phone from a 2nd hand shop, you don't know who the previous owner is etc
*Detection* said:
Other than paid services you can buy online, I'm not aware of any free methods, (Never gone looking for them though)
I'd call T-Mobile again, and say that you bought the phone from a 2nd hand shop, you don't know who the previous owner is etc
Click to expand...
Click to collapse
Good idea, gonna try that now
knightkilla said:
Good idea, gonna try that now
Click to expand...
Click to collapse
Welp I got screwed. Called T-Mobile and found out that it was blocked due to non-payment on the device. Great.
Bad luck man, if it was through eBay / Paypal, try get in touch with the seller and get a refund / open a case against them if they say no
I`ll keep my eyes open for anything that might help and post it here

Will this new root help me unlock my weird t-mobile GS7 edge?

Hey guys,
i got this legit t-mo gs7e which came for free through this promotional agency. it is clearly branded as t-mobile and only works with t-mobile US sim card, but t-mo hotline keeps saying it is not a t-mobile phone. longer description in this thread which i accidentally posted in the GS7normal section: (i asked for the thread to be moved over here to avoid double post but nothing happened)
https://forum.xda-developers.com/tmobile-galaxy-s7/help/unlockable-t-mobile-s7-edge-t3572986
will this new root help me making any use of this phone or do i have to just buy a new one? i been on the hotlines for about 3 weeks now and about to give up and just try to sell it and buy something else, so you people are really my last resort.
also willing to tip if someone can guide me through the process.
definately a legit, not-blocked, paid-off phone, just nobody can remove the sim-lock and i need to use it both in foreign countries and on diff networks in the US.
thanks in advance,
b
bingo500 said:
Hey guys,
thanks in advance,
b
Click to expand...
Click to collapse
Read this - maybe help
https://forum.xda-developers.com/tmobile-s7-edge/how-to/unlocked-sm-g935t-t-mobile-t3487667
Is it a G935T?
tengtengvn said:
Is it a G935T?
Click to expand...
Click to collapse
yes, G935TUVU4BQB1
jasons1004 said:
Read this - maybe help
https://forum.xda-developers.com/tmobile-s7-edge/how-to/unlocked-sm-g935t-t-mobile-t3487667
Click to expand...
Click to collapse
thanks, i read through this before, but 1) the thread is actually mad old and not for nougat firmware and 2) it seems like nobody was able to actually remove the sim-lock with this, just remove the bloatware etc.
[/COLOR]
bingo500 said:
thanks, i read through this before, but 1) the thread is actually mad old and not for nougat firmware and 2) it seems like nobody was able to actually remove the sim-lock with this, just remove the bloatware etc.
Click to expand...
Click to collapse
I don't think there is any hack or anything to sim unlock the phone. I believe it hinges on getting your imei into the tmo database, or using a paid service. Check this post and maybe try and contact that TMobile rep: https://forum.xda-developers.com/tmobile-lg-v10/general/unlocking-sim-tmobile-t3241032/post65795953
It will not help you unlock the sim lock.
I have been watching your comments since your firdt post about yiur phone and i hate to say it but i think you are going to have to use a pay service.
Sent from my SM-G935T using XDA Premium HD app
thanks guys, pretty sure a paid service won't be able to unlock it, that thread yrrch mentioned also has a couple people in it w similar phones where the paid ones didn't help.. but i'll def try call that higher level t-mo rep that is mentioned in there. it is one of these "partner purchase" programs i believe.
edit: matter of fact i reached out to unlockradar.com couple days ago, they can't unlock it either.
bingo500 said:
thanks guys, pretty sure a paid service won't be able to unlock it, that thread yrrch mentioned also has a couple people in it w similar phones where the paid ones didn't help.. but i'll def try call that higher level t-mo rep that is mentioned in there. it is one of these "partner purchase" programs i believe.
edit: matter of fact i reached out to unlockradar.com couple days ago, they can't unlock it either.
Click to expand...
Click to collapse
Yeah, I guess a paid service requires that your phone be registered in the carrier's database. Then if the unlock app doesn't work, you could choose to pay. So hopefully you can reach that woman and have her help! Good luck and keep us posted
OK, so I have a question. I'm Trying to move from t-mobile to Verizon but I'm trying to keep my same phone. So no matter what I do im better off getting a new phone?
To unlock that device you'll need to find a store that has the equipment to do it. There are boxes out there that unlock immediately through a connected cable.
Araltd said:
To unlock that device you'll need to find a store that has the equipment to do it. There are boxes out there that unlock immediately through a connected cable.
Click to expand...
Click to collapse
Are you sure of this statement ? I've read that T-Mobile App SIM lock is impossible to hack.
lapocompris said:
Are you sure of this statement ? I've read that T-Mobile App SIM lock is impossible to hack.
Click to expand...
Click to collapse
The models that have unlock device apps can only be unlocked (Tmobile metropcs possibly others?) will have to be unlocked thru the app (AFAIK) other models (certain models, which vary accordingly) can be unlocked instantly thru cable.
Now, is it "impossible to hack"? I dunno? I don't think anything is impossible to hack.... (don't read into that, I'm not saying it's been done, I'm merely making a statement that's all)
Sent from my Rooted Galaxy S7 EDGE on Android 7.0 Nougat, here's the instructions how to do it!
I believe the device was purchased from Samsung.com and only those devices are not recognized by T-Mobile unlock app.. I heard that you've to call T-Mobile business support instead of technical support for this issue.. I had the same wth an S7 and was discussing in S7 forums
Sent from my iPhone using Tapatalk

T-Mobile (USA) Carrier Lock

I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that *some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Mikesmith2738 said:
I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that “some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Click to expand...
Click to collapse
*Bump*
How do you know it's still locked?
Do you have an account with T-Mobile? Contact their Twitter at TMobile help they are usually way more helpful then calling or chatting thru their website and I've personally unlocked dozens of phones like that, paid off or not.
Outbreak444 said:
How do you know it's still locked?
Click to expand...
Click to collapse
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
Mikesmith2738 said:
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
Click to expand...
Click to collapse
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
VICosPhi said:
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
Click to expand...
Click to collapse
Again, their support said they entered it in the system to unlock and it's not working so I don't know what to do next. It's a weird position to be in.
It's my understanding that they used to unlock with an app, but that now it's built into the firmware? In any case, can't get it to work and they have literally said there's nothing else they can do which is really strange.
Mikesmith2738 said:
Again, their support said they entered it in the system to unlock and it's not working.so I don't know what to do next. It's a weird position to be in.
Click to expand...
Click to collapse
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Sent from my SM-G975F using Tapatalk
VICosPhi said:
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Click to expand...
Click to collapse
It's directly from T-Mobile, and I gave them a screen shot of the IMEI which they confirmed over and over.
If they can't unlock it, can a third party?
No one knows?
Mikesmith2738 said:
No one knows?
Click to expand...
Click to collapse
Try with a non T-mobile SIM and if it is still locked, take it to the T-mobile store and have them call customer service to unlock. This way the store representative can let them know it is in fact locked.
Sent from my SM-G975F using Tapatalk
Mikesmith2738 said:
No one knows?
Click to expand...
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Bump
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
Do we know if we can use a code to unlock the phone with different firmware? Are we stuck using T-Mobile's unlock protocol/app?
HtcOnekid said:
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
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That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
Mikesmith2738 said:
That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
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I traded in the S10+ to the LG g8 just to make sure is the phone since the LG still has the unlock app I'll test and see
Edit: asked TMobile via Twitter for the unlock and when through the app , pressed permanent unlock and walla
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it. I tried 3rd party unlockers and they said they couldn't unlock it. (all attempts with codes failed)
It was a real cluster-f.
I just buy my phones from ebay now. No carrier junk or branding and none of this nonsense either. Paypal is great if a seller tries to jerk you around. Fortunately I haven't had any problems.
djlee0314 said:
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
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Yeah their training is clearly a little behind, but I went through their escalations team and everything and they literally said the had "exhausted all efforts" and added that "some phones can't be unlocked". How crazy is that?
So my current question is... are there still third party unlocks possible?
cpufrost said:
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it.
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Mines similar, a promo free phone with no obligation.

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