4G keeps dropping - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

4G keeps dropping to 3G even when my wife is right beside with her s4 on 4G happening everywhere I used to have 4g. Anyone else having issues with 4g?
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Crsdr37 said:
4G keeps dropping to 3G even when my wife is right beside with her s4 on 4G happening everywhere I used to have 4g. Anyone else having issues with 4g?
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My 4g has been perfect
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No issues with 4g.
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Crsdr37 said:
4G keeps dropping to 3G even when my wife is right beside with her s4 on 4G happening everywhere I used to have 4g. Anyone else having issues with 4g?
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Tell her to go away.
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dfuse06 said:
Tell her to go away.
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Lol I would but I'd rather have the 4g and the girl lol
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Do you guys use global or lte/cdma
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Crsdr37 said:
4G keeps dropping to 3G even when my wife is right beside with her s4 on 4G happening everywhere I used to have 4g. Anyone else having issues with 4g?
Sent from my SM-N900V using XDA Premium HD app
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Try an app called telinfo in the app store. Go to the options and select LTE only. Hopefully that will solve the issue for you.

bursthead said:
Try an app called telinfo in the app store. Go to the options and select LTE only. Hopefully that will solve the issue for you.
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I had the same problem with dropping 4g.. This app works beautifully. Thanks for this.

4G is the same for me as with the Note 2. We live in a rural area, so an occasional switch to 3G is not unheard of. But 99% of the time, my 4G is solid.

johnsonwcjw said:
I had the same problem with dropping 4g.. This app works beautifully. Thanks for this.
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Noticed when i use the app to set for LTE only that phone calls dont come thru. Calls goes straight to voice mail. Anybody else?

Quick bump... I'm having same issue as OP and the program doesn't work for me either.

A little update... I took my phone to verizon to swap out for a new phone because of constant 4g drops to 3g and 1x, Rep advised he had seen my problem fixed with a new sim card before. I hesitantly accepted to try it not thinking it would fix my problem but considered oh well if it does I wont have to setup a new phone so whats the worse that could happen. 5 days later im happy to report my 4g drops have been non existant. My 4g is as reliable as it was on my note 2.

Mine drops out on me on train ride where Verizon says it's supposed to have 4g. I'm not sure if it's supposed to since I never had Verizon until this phone release.
Is there an equivalent to At&t's Mark the Spot app that reports to Verizon dead zones and such?

Related

Sprint 3G down

I live in Maryland and as of 11:30 I have no 3g. Does anyone know if there is a way to check on 3g outages? Thankfully I have roam control and am able to at least use verizon's 1x. I need 3g!
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hi there i too am experiencing issues with data, im in metro dt area
hopefully it IS the network, and i didnt fry my radio or something
helchez said:
I live in Maryland and as of 11:30 I have no 3g. Does anyone know if there is a way to check on 3g outages? Thankfully I have roam control and am able to at least use verizon's 1x. I need 3g!
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New Jersey here and my 3G is working on sprint.
Try rebooting?
I'm in arlington and 3g is working here, sorry if that doesn't help but its close to maryland
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Rebooted, switched radio on and off no luck. My radio is good because when I switch to verizon's tower using roam control I get 1x data. Slow but it something.
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3G is working in Hanover Pa
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Well I'm in westminster, md hanover is only 20 minutes away. Maybe its just my tower. Hope its not my phone.
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Did you try to update your data profile and prl?
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Tried to update both and they failed.
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Well it appers that my 3g is back. Not sure what the issue was but its back.
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helchez said:
Well it appers that my 3g is back. Not sure what the issue was but its back.
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Good to hear. Too bad we don't have 4G yet. Lol.
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You're telling me. Its really annoying to know that there is 4g just 20 minutes down the road.
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Was a known issue, though I was told it was only supposed to affect EVO's 3g. I'll inquire tomorrow, but I doubt I'll get anywhere.
http://forum.xda-developers.com/showthread.php?t=832866
I have a Evo. Unfortunately 4G is acting like a "B" also :-(
r0cky.Da.3v0.SU
Mine went down to here in Cincinnati OH, right in the middle of streaming the game. (4g picked it right back up though)
I had full bars, and without moving I had nothing for a good 10 minutes before deciding to switch to the battery-draining 4g.
entropism said:
Was a known issue, though I was told it was only supposed to affect EVO's 3g. I'll inquire tomorrow, but I doubt I'll get anywhere.
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thanks. I called sprint yesterday and first tier support tried to insist I hard reset my Epic,even though i told them I have three Epics and an Evo and were all seeing same problem. I called second tier directly and they told me there were network issues and not to reset.
aero1 said:
thanks. I called sprint yesterday and first tier support tried to insist I hard reset my Epic,even though i told them I have three Epics and an Evo and were all seeing same problem. I called second tier directly and they told me there were network issues and not to reset.
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For future reference - do you have a direct number for them, or is it the usual "I want to speak to level two"?
Even Sprint employees don't have a direct line for them, they got rid of that last year. That being said, the EVOs were having data connectivity issues, and somehow it expanded into the Epic, Moment and Hero as well, but in a more limited scope.

NEW PRL-Sprint_60680

60680 is up
Update from Sprint System Updates
Toggle airplane mode on, then off
Uncle Jimmy says to check it
Not here. Still 60679 after update
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Mine too
Csquared said:
Not here. Still 60679 after update
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I updated last night and got the new prl and didn't even realize it, lol
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You on stock or custom rom?
pyropup55 said:
I updated last night and got the new prl and didn't even realize it, lol
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Updated. Rebooted. Confirmed. Thanked.
pierre1321 said:
You on stock or custom rom?
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Stock Deodex no go here either still 60679
dreamsforgotten said:
Stock Deodex no go here either still 60679
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Yea what he ^ said
*EDIT* shows up properly after a reboot
Confirmed, had to reboot before it showed.
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pierre1321 said:
Confirmed, had to reboot before it showed.
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No ****, well I feel dumb lol! Works like a charm.
Edit: berkmanmd I thanked you simply cause you only had 1!
Lol, me too.never had to reboot before.
Should I notice a difference in speed?
Only reason I ask is cause what my phone should do and what it actually does is way different sometimes.
dreamsforgotten said:
No ****, well I feel dumb lol! Works like a charm.
Edit: berkmanmd I thanked you simply cause you only had 1!
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Nope same signal here
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Maybe a dumb question from a curious Swede, but is this the "NS4G GRJ90" OTA we've been waiting for? :S
No, just prl update
Still no info on Grj90 update
dreamhawk said:
Maybe a dumb question from a curious Swede, but is this the "NS4G GRJ90" OTA we've been waiting for? :S
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pierre1321 said:
No, just prl update
Still no info on Grj90 update
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Then another curious question, what is PRL? :S
Thanks
Still dreaming bout faster speeds.
I laugh when I see people saying they have slow speeds at 3 mbps down and 1-1.5 mbps up. And I get .15-.3 kbs down and up speed is usually double that, on a good day.
Anyway, just checking
dreamsforgotten said:
Nope same signal here
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PRL
(Preferred Roaming List)
The PRL is a list of information that resides in the memory of some kinds of digital phones. It lists the radio frequencies the phone can use in various geographic areas.
The part of the list for each area is ordered by the bands the phone should try to use first. Therefore it's a kind of priority list for which towers the phone should use.
The PRL helps determine which home-network towers to use, and also which towers belonging to other networks to use in roaming situations (areas where the home network has no coverage.) When roaming, the PRL may instruct the phone to use the network with the best roaming rate for the carrier, rather than the one with the strongest signal at the moment.
Since a PRL tells the phone "where" to search for a signal, as carrier networks change over time, an updated PRL may be required for a phone to "see" all of the coverage that it should, both with the home network and for roaming.
dreamhawk said:
Then another curious question, what is PRL? :S
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I'm on cm7 so I guess I can't update huh? Keeps failing when I try...
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On #49 , working for me. Not sure why yours is failing
tony1208 said:
I'm on cm7 so I guess I can't update huh? Keeps failing when I try...
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Same here, on #49 and it keeps failing on me too..
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Throttled Speed

Is there a solution to data speed throttling? My speed is 1/4 what it's supposed to be. Someone please help!
Yeah, leave tmo and go to sprint, where though shall never get throttled
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sgtmedeiros said:
Yeah, leave tmo and go to sprint, where though shall never get throttled
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Yup
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sgtmedeiros said:
Yeah, leave tmo and go to sprint, where though shall never get throttled
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+10. Why would you say unlimited 4g? Then it turns into hspa+ then 2gb of "unlimited data" then slow me down to 1G.? Wtf? I went to simple mobile after that.....then I went to sprint - where customer service is a plus. If your phone gets messed up you can go to a repair center to get it fixed n replaced. AND YOU GET REAL UNLIMITED 4G........DATA THROTTLE DOESNT EXIST IN SPRINT......#IMJustSaying
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jaestreetss said:
+10. Why would you say unlimited 4g? Then it turns into hspa+ then 2gb of "unlimited data" then slow me down to 1G.? Wtf? I went to simple mobile after that.....then I went to sprint - where customer service is a plus. If your phone gets messed up you can go to a repair center to get it fixed n replaced. AND YOU GET REAL UNLIMITED 4G........DATA THROTTLE DOESNT EXIST IN SPRINT......#IMJustSaying
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As a sprint customer, yeah it is unlimited and not throttled but it is also the slowest.
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Rem3Dy said:
As a sprint customer, yeah it is unlimited and not throttled but it is also the slowest.
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+100000 it keeps getting worse and worse and I don't even have 4g in my area
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Sprint doesn't throttle their 3g data speed because it come pre-throttled already
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onasri15 said:
Is there a solution to data speed throttling? My speed is 1/4 what it's supposed to be. Someone please help!
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1/4 of your normal speed? your normal speed must be very sloooow.. when i get throttled, my speed gets reduced to 56kbps. my unthrottled speed averages from 5-7mbps. i solved getting throttled by changing my plan to 10gb data before being throttled. whats your data plan? maybe you need to raise it. btw, im with tmobile.
I went thru the same thing as a Sprint customer but I called n complained & they did some type of refreshing n viola I was gOod
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Please elaborate. I'm luxky if I get 200kbps down. 3g gata is so slow that it is pretty much useless.
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newspeak said:
Sprint doesn't throttle their 3g data speed because it come pre-throttled already
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Very tru lol.. here in Miami their 4G reaches to about 3 mbps ... but I believe they aren't unlimited anymore ... the best 4G Ull get is there home town ... that's where Ull see speeds reach 10- 13 mbps
Sent From In between Your Moms Boobies
Lol at people that say Sprint is the slowest. No problems here at all with their speeds
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Guys, you've made the mistake of assuming he's in the US...
OP: you've made the mistake of not giving us nearly enough info to point you in the right direction...
What model Nexus S?
Which carrier?
Which radio/baseband version? (Settings, About phone)
Sprint is fast depending on location at my place its going at 50KB/S then ramps up to 250KB/s two blocks down at the cinema
Sent from Oxygen 2.3.2 powered Nexus S 4G
DirtyShroomz said:
Lol at people that say Sprint is the slowest. No problems here at all with their speeds
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I didn't say I had a problem with the speed. I simply stated the fact that Sprint is the slowest of the big four.
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I have no issues here with sprint speed. I live in Tampa and I run it against my bosses bionic. I pull almost the same speed as lte and on par with my wifes att 3g LG optimus 3d
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speedy2slow said:
I have no issues here with sprint speed. I live in Tampa and I run it against my bosses bionic. I pull almost the same speed as lte and on par with my wifes att 3g LG optimus 3d
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Lol please provide evidence of you pulling "almost" the same speed as Verizon lte...
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Rem3Dy said:
Lol please provide evidence of you pulling "almost" the same speed as Verizon lte...
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LTE means nothing if coverage is low. Matter of fact, Wimax is theoretically proven to be faster than LTE. Don't know why people think LTE is so great.
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Just try the different radios/baseband versions! I noticed a big difference between them! You can see the upload/download speed with "network speed" or sth!
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DirtyShroomz said:
LTE means nothing if coverage is low. Matter of fact, Wimax is theoretically proven to be faster than LTE. Don't know why people think LTE is so great.
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Theoretically? When has 'theoretical speeds" actually reflected REAL WORLD conditions?
#justsayin'
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Can I unlock my ns4g

I am wondering if I can use my sprint ns4g on T-Mobile some how?
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try googleing:
sprint phone on tmobile
...amazin' how that works huh?
teach a man to phish...
Seriously wow thanks never heard of Google before
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Bleedpurple said:
Seriously wow thanks never heard of Google before
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its not possible. ns4g was made for sprint specifically because it is a CDMA network. T-mobile operates on the more common GSM network.
You might be able to get it on Boost Mobile, and I've seen a thread about getting it to work on Metro PCS although it was pretty dodgy and I dont believe you even get 3g with that.
Bleedpurple said:
Seriously wow thanks never heard of Google before
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You failed to utilized it.
Sent from my Galaxy Nexus
lurtis said:
its not possible. ns4g was made for sprint specifically because it is a CDMA network. T-mobile operates on the more common GSM network.
You might be able to get it on Boost Mobile, and I've seen a thread about getting it to work on Metro PCS although it was pretty dodgy and I dont believe you even get 3g with that.
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Click to collapse
3G is def. working on MetroPCS with the Ns4G..
. Pretty stable too
Sent from my EVO 4G LTE

No Internet connection during phone calls

I just got my galaxy s4 and I noticed that I don't have Internet connection during phone calls even after rooting and putting a custom Rom is there a fix to this
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This usually happens when you only have 2G signal. Is that your case ?
Sent from my CyanogenMod Nexus 4
No I have 4g where I live
mrogers919 said:
I just got my galaxy s4 and I noticed that I don't have Internet connection during phone calls even after rooting and putting a custom Rom is there a fix to this
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shouldnt be the case, you can use 4g or wifi when on the phone, try it and see if works over wifi while on a call
Yes if you have no internet while on a call its because you are NOT on 4G, or WiFi.
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When I had my s3 this wasn't an issue but on my s4 I don't have Internet while on the phone and yes I have 4G where I live
scott_0 said:
shouldnt be the case, you can use 4g or wifi when on the phone, try it and see if works over wifi while on a call
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You have 4G where you live but the phone is not receiving it. Perhaps there's something wrong with it's hardware.
Sent from my Cyanogenmod Nexus 4
mrogers919 said:
When I had my s3 this wasn't an issue but on my s4 I don't have Internet while on the phone and yes I have 4G where I live
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That's because the s3 is able to use 3G and calling at the same time. The S4 doesn't have the hardware for it. Since you say you have 4G in your area, when you make a call are you connected to 4G or 3G?
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I have 4G when it does this and this was doing that right out the box before I rooted it so thought it was just how the s4 was until it was rooted
Nemuritor said:
You have 4G where you live but the phone is not receiving it. Perhaps there's something wrong with it's hardware.
Sent from my Cyanogenmod Nexus 4
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I noticed my wife phones does it too and her phone is also rooted I got both of our phones on the same day
Nemuritor said:
You have 4G where you live but the phone is not receiving it. Perhaps there's something wrong with it's hardware.
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Well all I can tell you is it works great. I just tested it, my phone was showing LTE, I placed a call, and when I was on the call I opened up internet and surfed a couple of pages, ran a speed test, and surfed facebook. So it is definitely something you are doing. You mention you are rooted, did you install a custom rom, which one? Your S3 had SVDO chip which allowed simultaneous data(3g) and voice. Sprint or Samsung got cheap and didn't include SVDO with the S4 because they hoped LTE would be more widespread by the time the phone was sold.
I'm using Sacs custom rom 4.3
cruise350 said:
Well all I can tell you is it works great. I just tested it, my phone was showing LTE, I placed a call, and when I was on the call I opened up internet and surfed a couple of pages, ran a speed test, and surfed facebook. So it is definitely something you are doing. You mention you are rooted, did you install a custom rom, which one? Your S3 had SVDO chip which allowed simultaneous data(3g) and voice. Sprint or Samsung got cheap and didn't include SVDO with the S4 because they hoped LTE would be more widespread by the time the phone was sold.
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mrogers919 said:
I'm using Sacs custom rom 4.3
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Have you asked in that forum? Could be rom related.
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No I didn't because my phone was doing this right out the box also my wife's phone even before the root
mrogers919 said:
I'm using Sacs custom rom 4.3
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Double-check in your settings what mobile networks the phone can use. Specifically, make sure it's showing both CDMA AND LTE, and not just CDMA. For some reason, some ROMs default to just CDMA.
I did switch it it's still the same i don't know what it could be never had this problem before
xfullmetal17 said:
Double-check in your settings what mobile networks the phone can use. Specifically, make sure it's showing both CDMA AND LTE, and not just CDMA. For some reason, some ROMs default to just CDMA.
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mrogers919 said:
I did switch it it's still the same i don't know what it could be never had this problem before
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Well, if that's the case then your phone is broken and you should take it to Sprint and have them replace it. Your phone should definitely be able to access data when on a phone call if you are on LTE or WiFi.
mrogers919 said:
I just got my galaxy s4 and I noticed that I don't have Internet connection during phone calls even after rooting and putting a custom Rom is there a fix to this
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
If you have the new tri-band model: SPH-L720T
Then you can not use LTE while on a call. I just found this out myself yesterday. I am a bit disappointed. on my old GS4 I could and this version I can not. I did use it maybe 2 or 3 times over the past year. Oh well.
Read the 3rd paragraph.
http://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/
joems said:
If you have the new tri-band model: SPH-L720T
Then you can not use LTE while on a call. I just found this out myself yesterday. I am a bit disappointed. on my old GS4 I could and this version I can not. I did use it maybe 2 or 3 times over the past year. Oh well.
Read the 3rd paragraph.
http://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/
Click to expand...
Click to collapse
Beat me to it!
Wow if I knew this I would have gotten a note 3
joems said:
If you have the new tri-band model: SPH-L720T
Then you can not use LTE while on a call. I just found this out myself yesterday. I am a bit disappointed. on my old GS4 I could and this version I can not. I did use it maybe 2 or 3 times over the past year. Oh well.
Read the 3rd paragraph.
http://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/
Click to expand...
Click to collapse
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