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My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Maybe people should take responsibility for their actions instead?
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.
Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.
Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.
do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Will t-mo replace defect unit if you bought it from ebay?
people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.
Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.
Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.
I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.
Thought I would share my experiences with you guys to hopefully settle some stomachs.
I got my first incredible the day they were released. About a month after i got it, it started randomly rebooting and shutting off. It would run great for days, then have a fit of reboots. I used it like that for quite a while until root was released. I rooted it, then shortly after installed some of the leaked roms. I hoped that updating everything would help with the reboots.. nope.
Anyway, long story short. I called VZW and they sent me a replacement device. I sent back the first phone with S-off, rooted, radio updated, and running a cryogen mod.
As soon as I got the replacement phone, I re-flashed it with all the goodies. Last week I ended up bricking it because my kid ran by and pulled it off the USB cable during a flash of sky raider. It would boot into Hboot, but i nothing i did made it work right again. Anyway, I called that day and said "my phone doesnt turn on anymore" they sent me another replacement. I sent that phone back with s-off and radio 2.15 and not booting past the silver HTC screen.
I was wondering wtf, i thought for sure i would get a call or a letter or SOMETHING. i have a buddy that works at the VZW warehouse so I asked him. He said all they do is open the box, verify that the numbers on the phone match the numbers on the return order and move on. They get 1,000s of phones a day from warranty exchange. Nobody "checks them". Hes just a lowly worker but I think hes right.
I have had VZW for just over 10 years now, and have utilized their "exchange 3 times per year" service on almost every phone I have had. I have sent in phones that I broke the screens on, by saying "my phone doesn't work anymore". I have sent in phones i dropped in the water by saying "my phone doesn't work anymore".
The people in the warehouse who check the phones numbers have NO IDEA why you sent it in, or what the tech told you, or why they told you to take it back.
bottom line.. don't stress about it. and take advantage of VZW's service of letting you exchange your phone 3 times per year.
EDIT
Just wanted to add... They give you 10 days to send the phone back, that first incredible i sent back, i kept for over a month. They even posted an equipment charge to my account for not sending it back, but that took them a month. I just called 611 and said "oh gee wow.. i forgot to send that back" lady told me no problem and sent me out a new box and i mailed it back. 3 days later they credited my account the $500+ equipment charge. That was the phone with s-off, radio update, and running cryogen. Hardly stock lol. and honestly.. it was a intermittent reboot problem. what would they do anyway? turn it on and use it for a week to see when it shutdown? lol
That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x
DeeBG said:
That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x
Click to expand...
Click to collapse
no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice
msticlaru said:
no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice
Click to expand...
Click to collapse
It's how I got my Incredible. Upgraded for free from D Eris. I got a big scratch on my screen somehow. Need a refurb soon. Haha.
I'm not sure if the masses should know any of this.
This is exactly how I got the Incredible from the Moto Droid. 3 times returned (the 3rd time not even for an unfixable problem *oopsie* ) and then they said they would send me an Incredible. I love VZW tech support
Hmmm, that Droid incredible hd sounds pretty cool lol when's it coming out again? Jk jk lol
Edit: this is good to know if something really does go bad with my phone. But I would never take advantage of it.
Sent from my ADR6300 using XDA App
MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!
anothen said:
MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!
Click to expand...
Click to collapse
agree...
/10char
Yeah, I'm sure this all-important xda thread would be the first inkling VZW has ever had that some people game their replacement policy (sshhh!)
better shut it down RIGHT AWAY before the sky falls on us.
I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
Why would this thread need to be deleted. If Verizon does crack down good. People with legit problems with then hopefully be helped even better.
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
Click to expand...
Click to collapse
1 in 4 people with 2 year contracts could make a full replacement purchase price claim and they'd still have a nice profit, assuming they had to pay full price MSRP for replacements. Wonder how much they'd make by using refurbs as replacements, rejecting claims, etc.
I may be in the wrong business.
Also, delete the thread. That is the best way to restrict information flow.
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
Click to expand...
Click to collapse
Because warranty doesn't cover getting it wet, replacement of lost/stolen, cracked screen, break due to drop or abuse, etc.
Hey, my comment from yesterday got deleted! No fair, it doesn't count for my replies posted either...
Zerotwistknife7 said:
agree...
/10char
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Click to collapse
Agreed Its not about VZW finding out its about people abusing it.
actually its not 3x a year its 3x in a period of thirty or sixty days.
that's how i got my dare from a Venus. The Venus always had something wrong and the tech himself told me well if they replace 3 in a month then you can get another phone.
anothen said:
I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.
Click to expand...
Click to collapse
Just like there always has to be a Chicken Little or three, I guess. Would you rather I put a broomstick up my ass and found some piously earnest way to express my sincere contempt for those who run around asking for this thread deleted, that information suppressed, mods help us! etc, just to save us from ourselves? OK, then:
Attempting to mold community behavior by restricting the flow of information is a really dumb idea, especially on a hacker forum. And preserving a loophole that lets a knowledgeable few commit warranty fraud by concealing the means & opportunity from the other "hundreds of thousands of people" who read XDA is elitist, self-serving, and morally reprehensible all at once.
Fortunately for the scruple-challenged, my sense is that VZW is well aware of the potential, but just doesn't care--or at least is unwilling to invest in the kind of training and verification overhead that would allow them to examine each claim for legitimacy. So by all means: keep returning those bricked phones for an upgrade, but do stop hiding the Machiavellian ingenuity of your methods under a bushel--let it shine forth unto the ends of the earth! Free replacement phones for all!
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
Click to expand...
Click to collapse
Well, I suppose it's terribly old-fashioned to suggest that your conscience might trouble you if you went that route... But ethics aside, if you lost the phone outright, or smashed it to tiny bits, you could still need that insurance. The VZW workers might be inattentive and uncaring, but I'm guessing even they might notice an empty box, or a phone that arrives in a sandwich bag with no one fragment larger than 30 mesh!
I'm having some problems with my phone and customer care told me to just switch it out through the buyers remorse policy at a T-mobile store. I know you have to erase all signs of having rooted the phone before sending it to HTC under the limited warranty or else they charge you. Do I also have to set it back to stock before returning it directly to T-mobile through buyers remorse?
Rooting the phone voids the warranty
Sent from my HTC Vision using XDA App
I would just to make things easier. It's easy enough to do, why make more problems than you need?
I know it voids the warranty but what exactly does that mean in terms of consequences when I return the phone to T-mobile via buyers remorse given they take it back without noticing? It's actually the mytouch and we don't have the stock recovery for it yet and I already put a custom recovery on it so I can't get it back to stock (yet)
Thanks for the help
I think the insurance may be handled differently, but when I had to return my G1 for an insurance replacement I didnt bother to un-root it.
I never heard anything about it.
My only guess is that they won't repair your phone and say, "Oh, you voided the warranty by rooting so we can't help you."
Or maybe they will and charge you for it. Not sure, but my guess is that they won't be much of help.
Sent from my T-Mobile G2 using XDA App
Sv3nt3k said:
My only guess is that they won't repair your phone and say, "Oh, you voided the warranty by rooting so we can't help you."
Or maybe they will and charge you for it. Not sure, but my guess is that they won't be much of help.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I was just gonna exchange it since I'm still in my buyers remorse without even bringing up the rooting.
Sent from my HTC Glacier using XDA App
carlsbad0331 said:
I think the insurance may be handled differently, but when I had to return my G1 for an insurance replacement I didnt bother to un-root it.
I never heard anything about it.
Click to expand...
Click to collapse
Not that I recommend it or anything, but back in the G1 days my 2nd and 3rd replacements were rooted. One of them I undid, one I didn't. I never heard anything about it from T-Mobile.
When you send a phone back, they usually check to see that a) the screen isn't broken and b) the water damage stickers are ok. Beyond that, they don't do much besides toss them on a pile to be sent back to the manufacturer.
c_licious said:
I know it voids the warranty but what exactly does that mean in terms of consequences when I return the phone to T-mobile via buyers remorse given they take it back without noticing? It's actually the mytouch and we don't have the stock recovery for it yet and I already put a custom recovery on it so I can't get it back to stock (yet)
Thanks for the help
Click to expand...
Click to collapse
Why didn't you backup your stock rom through recovery before flashing a custom one? Would make everything a cinch
Sent from my HTC Glacier using XDA App
If anything, maybe you can not mention it and see where that takes you and proceed to feign ignorance, haha.
Sent from my T-Mobile G2 using XDA App
Sv3nt3k said:
If anything, maybe you can not mention it and see where that takes you and proceed to feign ignorance, haha.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Root? What is this root you speak of? I assure you I have not attempted to water my phone.
Just send it back and see if they even notice.
hawaiian.monzta said:
Why didn't you backup your stock rom through recovery before flashing a custom one? Would make everything a cinch
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
It's not the rom but the recovery that I can't restore. It's all good though. I'm just gonna return it to the store with ClockworkMod recovery installed. They won't notice. I was just wondering how HTC will handle it once it gets shipped back to them but since the return wasn't processed through them it shouldn't be a problem. Thanks for the input guys!
Sent from my HTC Glacier using XDA App
If u got the insurance it doesn't matter. If not then u better go back to stock or they'll charge u for the phone
Sent from my HTC Vision using XDA App
I can't say for the G2, but when I had my Nexus One, I had it replaced through HTC under factory warrant and the bootloader was unlocked (which is suppose to void warrant). They never said anything about it and never charged me anything.
Correct, they won't really care unless u bricked it. Otherwise it was faulty hardware or remorse. N if u bring it n have warranty, I'm not sure, but they probably replace it for a fee.
Sent from my T-Mobile G2 using XDA App
c_licious said:
I'm having some problems with my phone and customer care told me to just switch it out through the buyers remorse policy at a T-mobile store. I know you have to erase all signs of having rooted the phone before sending it to HTC under the limited warranty or else they charge you. Do I also have to set it back to stock before returning it directly to T-mobile through buyers remorse?
Click to expand...
Click to collapse
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
Wow thanks for the information thats helpful... I am not saying I am going to brick my phone and try it out but I will definately remember this when a hinge breaks or something
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
Why thank you sir for taking the time to post this. It's nice to have some first hand information on this. Gave me peace of mind.
Sent from my HTC Glacier using XDA App
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
This is one of the most intelligent and complete posts I have had the pleasure to read. My logic and previous experience told me the same thing, but to have a person with "better than first-hand" experience confirm my beliefs is huge.
Kudos for taking your time to give back to the community
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
Can confirm the same will happen at a corporate store. Especially if you go with the same person who sold it to you. They will be more worried about you canceling what you did because you will mess with their money lol.
I had a rooted Evo. A few weeks ago, I began experiencing random reboots, and random unmounts of my SD storage volume. I unrooted completely (with S-ON) to a stock Froyo build. I didn't even install any apps, and the problems still persisted.
So I got myself an RMA and sent the phone into HTC for repair, as it's still under warranty. I had given the phone rep a very detailed description of the issue, and also instructed them NOT TO UPGRADE TO GINGERBREAD. I also included a very visible note in the package instructing them to do the same. I even went as far to detail the issues on another sheet of paper in the package, just for peace of mind.
HTC receives the phone on a Friday afternoon. On Monday, around noon, I receive an e-mail that the phone is on its way back to me, but with no information about the resolution. I called to inquire, only to find out that they couldn't find anything wrong with my phone, and shipped it back unchanged.
I received the phone last Thursday, powered it up, and much to my dismay, those numbskulls upgraded me to Gingerbread!!! So now I can't even root my phone, and restore my app data with Titanium Backup... which I f*ckin' paid for! To make matters worse, as the phone begins to sync my contact/calendar data from Google, the phone reboots.
Way to go HTC... buncha crackerjack a$$hats!!! Your sh!tty repair process cost me:
* a week without my Evo
* $9 to ship my Evo
* Use of Titanium Backup, which I paid for
* Use of my SSH daemon, which I paid for
* Participation in the Swype 3.0 beta program (since I can't uninstall Sprint's stock Swype 2.x app)
* Ability to resize my partitions, and use A2SD. I'll probably need to ditch a few apps now.
* Obvious ability to root and customize my phone to my liking
On top of all this, my phone is still broken, and still covered under a completely useless HTC warranty.
Or.... maybe HTC is this awesome company that would refuse to return a defective product to a customer while it's still under warranty. Therefore, I can only assume the phone was damaged by FedEx... but there's no way I'm opening that can of worms.
So I just technically received a factory-refurbished phone from HTC. It's my same phone, but it went thorugh their Q.A. processes. I guess my best option is to sign up for Sprint's rip-off protection plan at $7 a month, and then pay $100 to have them replace the phone. What a sham!
Anyone got any better ideas?
BigMatza said:
So I just technically received a factory-refurbished phone from HTC. It's my same phone, but it went thorugh their Q.A. processes. I guess my best option is to sign up for Sprint's rip-off protection plan at $7 a month, and then pay $100 to have them replace the phone. What a sham!
Anyone got any better ideas?
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Click to collapse
Umm you HAD the better idea buddy, the freakin' Sprint protection plan. No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it. My friend learned that the hard way.
Sent from my PC36100 using Tapatalk
MicrosoftBug said:
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it. My friend learned that the hard way.
Sent from my PC36100 using Tapatalk
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Click to collapse
They open it up from time to time but yes you're right.
Really, there's no good reason to NOT have the insurance.
Oh no! Almost 2 gallons of gasoline a month.
MicrosoftBug said:
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it.
Click to expand...
Click to collapse
I just called, and they let me add it. Woohoo! I told them the truth... that the phone just came back from HTC after repair process, and that the warranty period is almost up.
Unfortunately, none of this is going to bring my root access back any time soon
Noiro said:
Umm you HAD the better idea buddy, the freakin' Sprint protection plan. No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Click to expand...
Click to collapse
I've walked in and had my screen replaced for free for that little white hot spot that some people have had issues with. Left it with them for a few hours and bam, new screen no charge. Have also walked into a Sprint store to get a replacement battery cover and they just handed me one wrapped in plastic, no questions asked.
I can't imagine why one would ever want to deal with HTC directly, honestly.
Same however, after talking with tech support sprit and htc I kinda knew from past experance they just read a script. So I did not send the phone back instaed reloaded 3.7 stock RUU with old radio rerooted and now it sits on "prof the dead walk" gingerbread rooted stock. I pacitencly await the updates.
good luck
Noiro said:
No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Click to expand...
Click to collapse
Didn't realize that part, so I enrolled. Thanks.
BigMatza said:
I just called, and they let me add it. Woohoo! I told them the truth... that the phone just came back from HTC after repair process, and that the warranty period is almost up.
Unfortunately, none of this is going to bring my root access back any time soon
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Click to collapse
I am sorry for your loss. It's kinda like a turd wrapped inside a lollipop. You have a working phone, but you can't customize it to your liking. I hope they root GB soon. I am currently rooted running MikG 2.15. I called Sprint yesterday to ***** about the crappy 3G in my area (don't even hit 1Mbit) and they told me to take it to a corporate repair store to have it looked at. I told the lady on the phone it's not an issue with my handset, it's Sprint's crappy network. She then preceded to speak to another tech who informed her that I wasn't running the latest firmware. I assured her I was, it's just I'm rooted but was running the updated 4.24 software. She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$?.. So long story short, the tech felt bad for me and wrote some notes asking them to look at the towers. I haven't called today yet to ask them to send someone to the towers, though I am dreading it.
Sent from my PC36100 using Tapatalk
MicrosoftBug said:
I am sorry for your loss. It's kinda like a turd wrapped inside a lollipop. You have a working phone, but you can't customize it to your liking. I hope they root GB soon. I am currently rooted running MikG 2.15. I called Sprint yesterday to ***** about the crappy 3G in my area (don't even hit 1Mbit) and they told me to take it to a corporate repair store to have it looked at. I told the lady on the phone it's not an issue with my handset, it's Sprint's crappy network. She then preceded to speak to another tech who informed her that I wasn't running the latest firmware. I assured her I was, it's just I'm rooted but was running the updated 4.24 software. She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$?.. So long story short, the tech felt bad for me and wrote some notes asking them to look at the towers. I haven't called today yet to ask them to send someone to the towers, though I am dreading it.
Sent from my PC36100 using Tapatalk
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I'd be shocked if Sprint actually calls you to report their findings for something like that. Please stop back and let us know if they do!
MicrosoftBug said:
She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$
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Click to collapse
Wow, sorry man. This was a trap, never... I repeat NEVER trust what a rep says without a 3rd opinion.
Anytime you return a phone, just flash the stock "rooted" ROM onto the phone, freshly wiped with the SD card out of the phone.
Noiro said:
Wow, sorry man. This was a trap, never... I repeat NEVER trust what a rep says without a 3rd opinion.
Anytime you return a phone, just flash the stock "rooted" ROM onto the phone, freshly wiped with the SD card out of the phone.
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Click to collapse
I already had to do that with an insurance replacement.
Sent from my PC36100 using Tapatalk
Recently a few weeks back i had messed with my "atrix" a little to much and ended up HARD BRICKING My device from reverting back 2.3.4 to 1.83 sbf file etc and i sent to Motorola and they send me a replacement unit.. Reason i'm posting is because apparently they replace if you have a hard-brick they did for me.
why is atrix in quotes?
Tell
What do u you tell them
I had the same thing happen and I told them that it screwed up doing the ota update.
They didnt see the software and how long did it take for them to send you a new one
They saw that it was updated to 2.3.4 but still sent me another phone. It took about 3 weeks to put it in the mail and get it back.
The fact u were the able to brick with all the warnings is astonishing. I worry less about moto honoring it as I do AT&T. AT&T looks for any reason is drop their end of agreements u pay for.
Sent from my MB860 using xda premium
Isn't just a bunch of Hispanics in Mexico that repair the phones? I'm guessing they probably care less or really even know about all of that stuff.
Careful... warranty is notorious for putting "znrp" soc code on your account and next bill you will see $150 charge for equipment returned damaged. if they check it that is... seen it before at work... just saying.
twayneo said:
Careful... warranty is notorious for putting "znrp" soc code on your account and next bill you will see $150 charge for equipment returned damaged. if they check it that is... seen it before at work... just saying.
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if you process the warranty directly to motorola they just send you a replacement.
they will just send you a new one ? because i got to send my in today and am nerves