Stuck on GSM/GPRS network - G2 Q&A, Help & Troubleshooting

Anyone else have issues where the phone gets stuck on GSM/GPRS? Today in few places the phone has showed GPRS and been really slow/not connecting to internet at all even though I know for certain there is HSPA available (places where my old GNex was always on H+). It takes some twiddling in the settings to get the G2 back to H or 3G. Usually if I force it to CDMA I get H with full bars even though just a moment ago the phone was stuck on GPRS. If I set the phone back to GMS/CDMA/LTE it usually works normally on HSPA again. But if I pass an area where the phone goes to G it will be stuck there.
Oh and is there some kinda H+ icon.. if there is I've never seen it even though my GNex showed it.
I like the phone's speed and slim size with big display. Not too keen on the LG bloatware. Waiting for Cyanogen or some other stock'ish ROM

Related

3G drops to GSM when receiving calls and during calls

I searched all the threads and found nothing on this as far as I can see. I have been having this since day one with my G1. Every time I receive a call on my G1 or during the call it drops from 3G to GSM. I had stock T-Mo roms on my G1 (Pre/Post Cupcake) then JF 1.51 and now cyanogen 4.0.2 and this problem persists. I called T-Mo a few times on this and they exchanged my G1 3 times and gave me a new battery and charger free of charge. Does anyone else have this issue or know of a work around? This happens when I am at home and work. I travel for work to different locations and it still happens. When my phone rings it automatically drops 3G and goes to GSM (no icon next to the radio icon in the status bar). While making calls it stays on 3G for about a few seconds before it craps out and drops to GSM. It totally skips EDGE and GPRS. T-Mo said they sent out radio antenna tech's to the antennas near my home and they said all is fine and dandy. I live In Queens NY and work in the Bronx. When I travel to Brooklyn its the same as well as driving though Manhattan. I hope someone can help me with this.
PeterC18st said:
I searched all the threads and found nothing on this as far as I can see. I have been having this since day one with my G1. Every time I receive a call on my G1 or during the call it drops from 3G to GSM. I had stock T-Mo roms on my G1 (Pre/Post Cupcake) then JF 1.51 and now cyanogen 4.0.2 and this problem persists. I called T-Mo a few times on this and they exchanged my G1 3 times and gave me a new battery and charger free of charge. Does anyone else have this issue or know of a work around? This happens when I am at home and work. I travel for work to different locations and it still happens. When my phone rings it automatically drops 3G and goes to GSM (no icon next to the radio icon in the status bar). While making calls it stays on 3G for about a few seconds before it craps out and drops to GSM. It totally skips EDGE and GPRS. T-Mo said they sent out radio antenna tech's to the antennas near my home and they said all is fine and dandy. I live In Queens NY and work in the Bronx. When I travel to Brooklyn its the same as well as driving though Manhattan. I hope someone can help me with this.
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ive always had this as well .. just never considered it a bug lol ... but i could see why someone would wanna keep their 3g while on a call .. reminds me of how sidekicks would lose data connectivity due to a call
xidominicanoix said:
but i could see why someone would wanna keep their 3g while on a call .. reminds me of how sidekicks would lose data connectivity due to a call
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Could you elaborate?
If you've had 3 G1's and a tech says there's nothing wrong with the network then it's clearly an issues with cupcake, be it a feature or a bug...
I don't really see why you would want to keep data conectivity while in a call, (unless you're downloading something in the background..?) so it sounds like a way to save battery..
AdrianK said:
Could you elaborate?
If you've had 3 G1's and a tech says there's nothing wrong with the network then it's clearly an issues with cupcake, be it a feature or a bug...
I don't really see why you would want to keep data conectivity while in a call, (unless you're downloading something in the background..?) so it sounds like a way to save battery..
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Here's a perfect example where 3G would rule when working properly.
I'm talking to my wife on my BT headset while driving home from work. I have my G1 on my dash with google maps running with traffic patterns showing. While talking I am able to talk clearly on 3G and still see where traffic is building so I can avoid it. Being stuck in rush hour in NYC sux homeless man [email protected] Whenever I do this and my 3G connection drops my call quality drops and we both hear it while we're talking and then it cuts in and out and the call drops then I dont get updates. It's a feature I would really like to have. Even when Im working and talking and downloading a new update of an app. This happens when I am at a static location as well. I know driving from cell tower to cell tower can have bad effects but it does the same when I'm just at home or any of my work locations. When 3G works properly which is rare its amazing. Its helped me get un lost and find my way many of times.
Point being when T-Mo released the 3G statement they said all users with 3G phones will expierence higher call quality from the extra bandwidth. Why would they cap or or disable it when they are promoting it? I see the the point of saving battery life but it still shouldnt be happening. 3G is made for that feature to work voice + data being accessed together.
It might just be there 3g network, imo tmobile reception is horrible. Like at my house it is so f'ed up, I can sit in my chair and have 3 bars then walk 2 feet and lose service. It does this all through my house and at my work. They said it must be something in the buildings I am in, bull**** I say because ATT never does that nor did vzw when I used them.
same thing happens with me and 3g and calls..also about the house thing, hows this one for u ill be sitting in the same spot and have good 3g reception and all of a sudden it drops to edge. I know a way around this is to set phone to 3G only but then in areas where theres non im screwed
I don't get it. My wife who had the original iPhone and then 3g and now 3gs never had this issue. She would stay on Edge and 3g depending if she waned to save batery life. My old BB 8700g would always stay on Edge never drop to GSM in my apartment. My 3G doesnt even fall to Edge it goes right to GSM. This is really annoying.
every t-mobile phone I have does this
I'm pretty sure its normal
No one knows if this is a hardware, software, or network problem. Except maybe HTC/T-Mobile/Google.
If your phone stays connected to 3G, it's all good. If it drops down to EDGE, even if for half a second, it will NOT reconnect to 3G until you hang up.
c2tmdsn said:
every t-mobile phone I have does this
I'm pretty sure its normal
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My coworkers Samsung t819 doesn't. That's regular cell phone not a smart phone.
Gary13579 said:
No one knows if this is a hardware, software, or network problem. Except maybe HTC/T-Mobile/Google.
If your phone stays connected to 3G, it's all good. If it drops down to EDGE, even if for half a second, it will NOT reconnect to 3G until you hang up.
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If any of those 3 know they should fix it or at the very least advertise that the calls you make are dropped to the lower bandwidth of the GSM network.
T-Mo finally got 3G for the last year don't dumb it down guys. Fix this.
Yes it is true once your phone drops beneath 3G it will not go to 3G until you hang up the call.
try running 3g only or wdma only by creating phone info shortcut on anycut .. im going to try that out and see if it ever drops .. should be a temporary fix for you atleast with the whole maps thing and such but if you ever in an edge only are your screwed
turboyo said:
try running 3g only or wdma only by creating phone info shortcut on anycut .. im going to try that out and see if it ever drops .. should be a temporary fix for you atleast with the whole maps thing and such but if you ever in an edge only are your screwed
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I changed it to wcdma only in phone info. Hopefully this works. Everywhere I travel to throughout NYC has 3G. Hopefully this works. Also I have noticed that when downloading anything from 3G be it the market or browser it would drop from 3G to Edge as well.
PeterC18st said:
I changed it to wcdma only in phone info. Hopefully this works. Everywhere I travel to throughout NYC has 3G. Hopefully this works. Also I have noticed that when downloading anything from 3G be it the market or browser it would drop from 3G to Edge as well.
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*UPDATE*
While at home downloading apps from Android Market on 3G with wcdma only selected the radio dropped with no netowkr connection. Bust.
PeterC18st said:
I don't get it. My wife who had the original iPhone and then 3g and now 3gs never had this issue. She would stay on Edge and 3g depending if she waned to save batery life. My old BB 8700g would always stay on Edge never drop to GSM in my apartment. My 3G doesnt even fall to Edge it goes right to GSM. This is really annoying.
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Did she use att or tmobile with the iphone? Because att has a much stronger 3g network then tmobile which could be why. I am pretty sure it is something to do with tmobiles network and not your phone, perhaps your area has to many users for it to stay on 3G. I have read about how the cell towers work and they have only so many bands for each user to access at any given time so if tmobile doesn't have enough towers or those things mounted on the towers it may be set up so you only get 3G for data usage and not calls since they don't technically require it to work.
crpercodani said:
Did she use att or tmobile with the iphone? Because att has a much stronger 3g network then tmobile which could be why. I am pretty sure it is something to do with tmobiles network and not your phone, perhaps your area has to many users for it to stay on 3G. I have read about how the cell towers work and they have only so many bands for each user to access at any given time so if tmobile doesn't have enough towers or those things mounted on the towers it may be set up so you only get 3G for data usage and not calls since they don't technically require it to work.
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My wife is on ATT. Isn't lower frequency better at penetrating through walls and such? (T-Mo 1700 MHz and 2100 MHz compared to ATT 1800 MHz) They haven't booted their 850 MHz antennas yet so I hear.
If that is true then why not boot me down to Edge or gprs why all the way down to gsm? I been living in the same area for 26 years. I have been with T-Mo before they even had antennas in my area and walking outside was the only way to get a signal with my phone. Now I get full reception in and out of my apartment and 3G connectivity in my apartment with a signal strength of -93dBm through out my apartment on 3G and -79 dBm on Edge.
T-Mo stated that this should not be happening. Hence the 3 phones new battery and charger and techs to the antennas. I'm starting to think its a HTC Android problem and not a T-Mo problem. Hopefully a new radio update can fix it.
I didn't even know GSM was still used in that way, I thought GPRS would be the bare minimum. How can you tell the difference? I use to only get a G icon and I looked it up and for the g1 it said that meant GPRS, what does it show for GSM? Not like any of this matters though.
I really have no idea why all this is happening to your G1 but I hope it gets resolved, good luck.
edit: on the tmobile coverage map it says edge/gprs and 3g, no gsm. does that make any difference? I checked for NYC overall not any specific boroughs.
crpercodani said:
I didn't even know GSM was still used in that way, I thought GPRS would be the bare minimum. How can you tell the difference? I use to only get a G icon and I looked it up and for the g1 it said that meant GPRS, what does it show for GSM? Not like any of this matters though.
I really have no idea why all this is happening to your G1 but I hope it gets resolved, good luck.
edit: on the tmobile coverage map it says edge/gprs and 3g, no gsm. does that make any difference? I checked for NYC overall not any specific boroughs.
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GSM is what Edge Gprs and 3G run off of. Think of it as a progression. GSM>GPRS>EDGE>3G.
The way I know it is on GSM is to the left of the Radio icon on the home screen there is another icon that shows the network your on. 3G=3G E=EDGE G=GPRS and no icon means GSM. GSM is still being used. Most SMS and MMS messages get sent to your from through GSM while you are on a call.

[Q] My HD2 Only getting EDGE!

I just got my HD2, haven't tried much yet.
One thing very much surprises me though.
I live in the LA area, where there is good 3G coverage. On my previous phone, the SE TM506, I always get 3G, never EDGE.
I looked forward to getting much faster 3G on the HD2, HSPDA (which the TM506 does not get). I've read about fast speeds here.
But instead, the connection icon always shows an E for EDGE. (Again, my TM506 never shows that. It always shows the 3G icon.)
I tested it too, by going to www.mobilespeedtest.com in the Opera browser. It showed 50 something kbps download speed, even slow for EDGE.
What is going on?
Is there something I need to enable in settings, to get 3G speed?
Might I have got a defective phone?
What's going on?
you didnt say whether it was a tmous phone ( i assume it is) and also what network you are trying it on?
Also, in comm manager, is 3g turned on? if you have flicked it off, you will only get gprs/edge

Only using data/internet with 'H' or 'H+', not 3G

Something strange I've noticed with my Galaxy S II is that data / internet will only work if the 'H' (for HSDPA) is in the status bar, but not with '3G' there...the green arrow will appear next to the 3G when I try to connect to something but it will just time out unless it happens to switch to 'H'.
Anyone know why this would be? Is only the HSDPA network working with my phone, but regular 3G won't?
It is possible that the 3G cells in your area are fully loaded with users.
Sent from my GT-I9100 using XDA App
nvm
i didn't read it well
Same problem here, on 3.
Wondered if it was the phone or the network! If it's a problem with the phone it'll be fixable/covered by warranty though, right?
Same here, it sits on 3g then i try to load a page etc and it goes to h like it carnt use 3g , im on t mobile and they have full coverage where i am
Sent from my GT-I9100 using XDA App
I found an older thread that says it's a feature, keeping the phone in 3G mode to save battery until you do something that requires data which switches it over to H. I've kept a closer eye on my phone and that does seem to be what it's doing, usually taking a second or two to switch over each time I use data.
However, there have still been some times where it stays on 3G and is unable to load data.
Yeah i think your right and also it does not change sometimes and kinda hangs, be nice for it to switch over to H abit faster without battery drain.
AXIS of Reality said:
I found an older thread that says it's a feature, keeping the phone in 3G mode to save battery until you do something that requires data which switches it over to H. I've kept a closer eye on my phone and that does seem to be what it's doing, usually taking a second or two to switch over each time I use data.
However, there have still been some times where it stays on 3G and is unable to load data.
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Sent from my GT-I9100 using XDA App
I have the same issue with my phone to on t-mobile, not working on 3g then working on H.
It is a right pain to be honest.
No way of stopping this battery save? I would rather use more battery.
It's the network. I have no explanation but only Edge and HSDPA work whether on Samsung or Nokia.
Just tested, this does not occur for me, at least right here, right now. Comfortably loading pages on Google with just 3G signal (T-Mobile UK).
It's faster when I stand on my bed upstairs for HSDPA but 3G does work. Stock firmware from T-Mob, no modifications.
AXIS of Reality said:
Something strange I've noticed with my Galaxy S II is that data / internet will only work if the 'H' (for HSDPA) is in the status bar, but not with '3G' there...the green arrow will appear next to the 3G when I try to connect to something but it will just time out unless it happens to switch to 'H'.
Anyone know why this would be? Is only the HSDPA network working with my phone, but regular 3G won't?
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Hey mate,
I have the galaxy s i9000, with optus here in sydney. same problem, only switches to "H" when i make some sort of data request (load a page, open an app that uses internet), it takes a couple of seconds to switch from 3G to H. Sometimes, it keeps flicking back and forth between 3G and H like its having problems connecting to H
I complained to optus, they reckon i'm lying. Go figure.
joeykatoa said:
Hey mate,
I have the galaxy s i9000, with optus here in sydney. same problem, only switches to "H" when i make some sort of data request (load a page, open an app that uses internet), it takes a couple of seconds to switch from 3G to H. Sometimes, it keeps flicking back and forth between 3G and H like its having problems connecting to H
I complained to optus, they reckon i'm lying. Go figure.
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Click to collapse
Sorry.. just to add on, i've tried about 13 different modems on my i9000 and it happens with all of them.
The only fix I've come by? dial *#301279# and disable HSDPA altogether thats the only way my phone will actually load any data on 3G
I have the same thing, but as i understand H and H+ are the highest form of 3G, not a different thing. So I am wondering what mode we are in when 3G appears. UMTS?
Its all very annoying to be honest.
None of my other phones have this problem as they always stay on HSPDA
Same problem here to the extent that pages fail to load on 3g and come up with the error then when I refresh the page once its on H it loads straight away.
Actually this problem is making my phone more or less not usable.
I use the slingplayer alot, keeps skipping on the Galaxy S II as it seems to keep switching between H and 3G.
Put the sim card into my ZTE Blade (Orange San Francisco) and streams constantly with no problem with signal staying on H.
With all the threads relating to 3g and connectivity issues..we can deduce that SGS2's modem really sucks big time..and still no firmware update to correct this even though large number of people is facing some sort of problem with mobile internet which is a main function on todays smartphone.
Sent from my GT-I9100 using Tapatal
Anyone know who to e-mail with examples at Samsung?
I guess they won't fix a problem if they don't realise there is one.
Some people will prefer longer battery when its on 3G then H, others will want the constant H.
I got mine a week after it released. The first two updates mine did the same thing, but instead of timing out, it would drop all signal and display the circle. After a reboot signal would come back. From KE7, it has not done it again.
AT&T in the U.S.
same problem, mode switches around when using data, 3 australia

quantum reception??

hello everybody...just received my quantum 2 days ago (i live in italy)...it was locked to at&t so i unlocked it with a code...but the reception is very bad, so i wonder...if i debrand the phone from at&t perhaps it will get better reception...what u think? because the signal only shows g/3g and no 3g+ or H....i'm a bit worried about that...help please! =)
Beggy90 said:
hello everybody...just received my quantum 2 days ago (i live in italy)...it was locked to at&t so i unlocked it with a code...but the reception is very bad, so i wonder...if i debrand the phone from at&t perhaps it will get better reception...what u think? because the signal only shows g/3g and no 3g+ or H....i'm a bit worried about that...help please! =)
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Click to collapse
If the phone is showing 3G at any time, then you are set up for the appropriate bands to get high(er) speed data transfer and 3G voice. If you only see E, then your carrier is using the other bands and unfortunately, there is no way to reconfigure the phone via firmware.
As far as general reception capabilities of the Quantum, I find it to be superior to the S-E X10 I used to use (I still have it), so I don't think there is anything wrong with the design. What phone were you using before?
drtolson said:
If the phone is showing 3G at any time, then you are set up for the appropriate bands to get high(er) speed data transfer and 3G voice. If you only see E, then your carrier is using the other bands and unfortunately, there is no way to reconfigure the phone via firmware.
As far as general reception capabilities of the Quantum, I find it to be superior to the S-E X10 I used to use (I still have it), so I don't think there is anything wrong with the design. What phone were you using before?
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Click to collapse
i had an omnia 7...but it's the first time i use a phone that comes from the US...dunno, it's weird, because when the omnia was under hspa, tha phone showed me always 3g+...and with tha quantum it shows me always 3g, and very poor reception (only 1 bar)....but the most of time the signal is under gprs only....it's pissing me off =(
You are correct. This phone has really bad wifi and wireless reception. I had flip phone before this and in places where I had 1 or 2 bars before with LG I have nothing, no signal. Yesterday I had to leave Ikea building and turn phone off/on just to get reception because if after spending 2 minutes outside he couldn't lock the signal.
Regarding wifi, at home I have hi-gain antenna on my router. I can take my laptop outside on the parking lot, sit in my car and still browser on the internet. This is around 30m distance through 1 thick concrete wall. This phone is struggling to get signal on the opposite side of the home, behind 2-3 drywall walls.
I constantly have signal changing between 3G and H. Were unhappy with reception.
AT&T phones don't show H+ (3G+), it just reports it as 3G. Signal wise I live out in the middle of nowhere and I got pretty decent signal with it. You can change your primary band settings under the MFG app though (because its AT&T if 2100 is available it automatically swaps to it, although where youre at 2100 may not be a primary band).

928i 4G not working, 3G intermittent and dropping calls - recently started occuring

this phone has started playing up, 4G wont connect at all and 3G is constantly changing between H and H+. Phone calls dropping and battery draining fast.
Have tried factory reset
flashing older Samsung firmware
Nothing is making a difference. Tried my SIM in another phone and it instantly connects to 4g.
This only started about two weeks ago.
Any one else have this issue? i'm in the uk on the 3 network.
UPDATE: it appears the 4G radio is faulty - setting it to 3g only solves the issues.
UPDATE : I'm so gutted that this phone 4g/3G is ****. Love the phone but loads of people and reviews suggesting 4g/3G issues with this phone and high number of call drops. I did a test today, I put my sim in an iPhone 6 and instantly connected to 4g and speed test was through the roof peaking at 38mb. Put the sim back into the s6 edge plus and only connects to 3G. But unable to browse the Internet. This confirms my fears that the 4g chipset/antenna are ****. In this phone. Which is a real shame as the phone is my favorite ever. Going to get an iPhone now. Connectivity is the most important thing and I can't be dealing with this crap from such an expensive phone. Shame on you Samsung.
zeddys said:
this phone has started playing up, 4G wont connect at all and 3G is constantly changing between H and H+. Phone calls dropping and battery draining fast.
..
UPDATE: it appears the 4G radio is faulty - setting it to 3g only solves the issues.
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I have the exact trouble as yours whichs about constantly changing between the H and H+. (4G is not matter, its new around here). When it turns on H, doesnt connect any site and application which need data connection. But H+ is doing normal. I bought an unlimited data package is provided for up limit 7.2Mbps. Dug something and saw that HSDPA(H) technology's up limit is 7.2 for our carrier. Then bought limited turbo data package(shows as up limit 43Mbps) but still changing H and H+ Thats not such for current device. It was in such an annoying situation since H+ available to connect. Tried to force use H+ but no luck. Sorry for long article and bad grammar. Just saying. Thanks.
Konsstantine34 said:
I have the exact trouble as yours whichs about constantly changing between the H and H+. (4G is not matter, its new around here). When it turns on H, doesnt connect any site and application which need data connection. But H+ is doing normal. I bought an unlimited data package is provided for up limit 7.2Mbps. Dug something and saw that HSDPA(H) technology's up limit is 7.2 for our carrier. Then bought limited turbo data package(shows as up limit 43Mbps) but still changing H and H+ Thats not such for current device. It was in such an annoying situation since H+ available to connect. Tried to force use H+ but no luck. Sorry for long article and bad grammar. Just saying. Thanks.
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Been doing a lot of research and it appears to me that this phone is crap at holding 4g/3G signals. I think this is a hardware/design fault. Most people won't release this until they test this on an iPhone in the same location and see the huge difference. Can't believe Samsung would release a huge pile of crap.
zeddys said:
Been doing a lot of research and it appears to me that this phone is crap at holding 4g/3G signals. I think this is a hardware/design fault. Most people won't release this until they test this on an iPhone in the same location and see the huge difference. Can't believe Samsung would release a huge pile of crap.
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Click to collapse
Couldn't agree more...
I don't have this problem mine is actually reverse. I have better signal and faster Internet than my Samsung s5

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