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I have a mytouch currently running TheOfficial TMO US v1.7.1. It's been reflashed with the latest 32B radio. I've been having problems with the mobile network connection randomly dropping out, meaning it shows an "x" instead of any bars at the top. While in this state, it won't receive or make calls at all. I've tried unroooting, had the phone replaced by tmobile, gotten a new sim card, and still get this problem.
The most common time I see it is when I unplug the phone in the morning after leaving it charging all night. I'll glance at the screen, see it disconnected, and turn airplane mode on then off to reconnect. A few days ago, it happened in the evening and I'm guessing remained disconnected for about an hour, since I got a voicemail and didn't receive the notification until I did the airplane mode toggle later.
I don't know if this is a problem with the T-Mobile towers, but I don't think so since other phones don't seem to be running into this problem. Reception in this area is generally very good and I've never had this disconnection issue before over several different phones.
Is anyone else experiencing anything like this? Any suggestions?
ETA: Sometimes I've tried going into the mobile network settings and running the carriers search, and it gives me the message saying the SIM cannot be registered on the network, then the message stops appearing after a minute and the phone connects just fine.
majoraccent said:
I have a mytouch currently running TheOfficial TMO US v1.7.1. It's been reflashed with the latest 32B radio. I've been having problems with the mobile network connection randomly dropping out, meaning it shows an "x" instead of any bars at the top.
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Click to collapse
Vodafone UK have this as a known issue on their forum for HTC Magic.
chrisdack said:
Vodafone UK have this as a known issue on their forum for HTC Magic.
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Click to collapse
Found the thread: http://forum.vodafone.co.uk/index.php?showtopic=25796&st=0
Most of these guys seem to be describing exactly the same problem I'm having. Are any other US T-Mobile users seeing anything like this? According to their coverage map I'm in a very solid voice + 3g data area.
In the meantime, I'm gonna turn off 3g for 3 or 4 days and see if these outages continue. I'll post an update in case other people run into this issue.
Another update:
After two days of trying "use only 2G networks" my phone didn't do this disconnection thing even once.
Something similar also seems to be posted as an android bugreport, although he doesn't go into the problem of "your sim card does not allow a connection to this network": http://code.google.com/p/android/issues/detail?id=2845
Another data point: a family member just purchased a mytouch today, on the same T-mobile plan but different line, and to try it out I set it up and watched it, and within 2 hours of being connected to the 3g network, it switched into the disconnected mode, and refused to register the sim card on the network.
So far, 3 phones, two different SIM Cards on two separate lines, and identical symptoms on each...
I will be trying an ./adb logcat at some point to see if I can catch the problem and complete that bug report.
For the record, I'm having this exact issue. Phone was fine for about 5 weeks, now I'm getting the same problem you describe. Any news or ideas?
majoraccent said:
Found the thread: http://forum.vodafone.co.uk/index.php?showtopic=25796&st=0
Most of these guys seem to be describing exactly the same problem I'm having. Are any other US T-Mobile users seeing anything like this? According to their coverage map I'm in a very solid voice + 3g data area.
In the meantime, I'm gonna turn off 3g for 3 or 4 days and see if these outages continue. I'll post an update in case other people run into this issue.
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Click to collapse
Since I had my phone replaced for a faulty back plate, and the replacement phone having 0007 hboot fw - I haven't had this issue at all. Two weeks and counting.
Wife returned her phone under warranty for continuosly dropping signal and got supposedly reconditioned replacement handset back with 0007 hboot. This would seem to confirm this is the new default rom version.
Folks in U.S. on 0005 have confirmed they get the dropped signal issue, so I would also presume that between 0004 / 5 and 0007 a fix has been made.
See SPL thread.
http://forum.xda-developers.com/showthread.php?p=4557084
I have a recurring issue where my Arc when turned on does not connect to the network, no data and not even texts etc. Though it does display the network. I have to turn the Arc off & on again and usually after waiting a bit it will then connect.
The SIM card I am using is less then 18 months old. It looks in fairly good condition, apart from a slight bit of scuffing on the front.
So is it likely to be the SIM or phone causing this issue?
did u update to 2.3.3? before the update i had this issue for a few days where if i went out of a signal area and came back, the mobile network wouldnt connect. This was after I changed my number and got a new sim. I checked the phone information (dial *#*#4636#*#*) and found that mobile network displayed as unknown and only connected after I restarted my fone or by toggling airplane mode. The old sim worked fine though. Try to use a different sim and see the results. Its mostly the sim and/or the provider.
jakhan86 said:
did u update to 2.3.3? before the update i had this issue for a few days where if i went out of a signal area and came back, the mobile network wouldnt connect. This was after I changed my number and got a new sim. I checked the phone information (dial *#*#4636#*#*) and found that mobile network displayed as unknown and only connected after I restarted my fone or by toggling airplane mode. The old sim worked fine though. Try to use a different sim and see the results. Its mostly the sim and/or the provider.
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Click to collapse
I have had it happen before and after the 2.3.3 update. One weird thing with this SIM is where in the settings it's supposed to display my number it has always come up as unknown.
its the same for every other smartphone ive seen. own number is displayed as unknown. try a different sim in your phone and try to adjust your existing sim and how its seated. my problem occurred for a week and for some reason, it went away without any reason. it wasnt tied to any specific firmware version. i asked the same question and it still remains a mystery. wait a week then see if you can get a new sim.
however, faster way is to enable airplane mode and then disable it instead of rebooting. this will get all your communications working. hope this helps
edit: oh and dont forget to hit thanks. i love being thanked. its my favourite thing in the world.
Hey everyone,
Had the Galaxy S2 since Saturday, unlocked the device, everything was working great. Out of no where, yesterday the phone still shows the H+ logo and full signal, yet i cannot send, receive text messages, initiate a data connection or make/receive phone calls.
In order to get all that ability back, you either have to 1) reboot the device, or 2) turn airplane mode on then off.
This only works for roughly 10 minutes before it all happens all over again.
I tried swithing to WCDMA only, but issue still persists, even tried some menu codes I found on another thread to disable H+ but the same thing happens.
This is currently happening on the bell shipped rom with no root or anything of the sort.
Has anyone experienced this?
I've searched for hours but can only really find complaints of data connection loss only. In my case it's everything. Data / SMS / Cell
Any help would be greatly appreciated.
I feel your pain, even though I have an XEU unlocked GS2, I've updated it with every update from kies hoping the issue would resolve.
Even with the latest KF3 update the issue persisted, however the phone could be used on Rogers with no issues, on Telus data drops constantly.
Disabling fast dormancy didn't do much to help.
However since updating the phone to KG3 2.3.4 yesterday I have not had the issue happen again. For the first time since I got the phone it no longer drops the data connection on Telus.
virtuatony said:
I feel your pain, even though I have an XEU unlocked GS2, I've updated it with every update from kies hoping the issue would resolve.
Even with the latest KF3 update the issue persisted, however the phone could be used on Rogers with no issues, on Telus data drops constantly.
Disabling fast dormancy didn't do much to help.
However since updating the phone to KG3 2.3.4 yesterday I have not had the issue happen again. For the first time since I got the phone it no longer drops the data connection on Telus.
Click to expand...
Click to collapse
Thanks for the quick response. Was it only your data that disconnected, or everything else?
Also, may you please link me to the update? I suppose I could use that as a last ditch effort before exchanging the device before its too late.
My issue has changed over the past couple months, originally the phone would report that it dropped the network and when it came back data wouldn't work until airplane off then on or a reboot.
Lately things seemed fine with occasional data drops until yesterday, when it had full signal but I couldn't use data, sms or make a call. It was basically a paper weight until I updated it. The link to the file which has everything you need to update from samfirmware.com is below.
http://hotfile.com/dl/124839941/a17b394/I9100XXKG3.rar.html
*edit - I'd make sure you have a back-up of your current firmware in case you need to flash back and return the phone.
I have the exact same problem. Bought a bell gs2 unlocked it and now with telus. My data dropped constantly and now I'm using the newest litening rom and now it only drops maybe once or twice a day so a huge improvement
Sent from my GT-I9100 using XDA Premium App
If it's any consolation, I ran my Virgin SIM over the weekend (just to burn up the data I had to buy for a 1 month) and the same thing happened on stock firmware.
In my case, it would put me in "emergency calls only" mode, saying I wasn't authorized for the network (i.e. it wasn't recognizing my SIM). Tried the usual stuff (re-seating SIM, using the Telus SIM, reboots, cache wipes, network WCDMA/GSM selection etc), and nothing fixed it, it just seemed to come back on its own when it was good and damned ready no matter which SIM I used.
Flashed to "Frankenstein" KG3 on Sunday, and neither the Virgin or Telus SIM has lost network since then, in the same areas. WiFi seems to be working better too.
Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app
I didn't encounter such problems so far. I was a bit worried a few days ago, as my Yotaphone kept losing the GSM connection entirely (I was back to the PIN code input screen multiple times every day), but then it also did happen on my good old Ericsson t39m, so I suspect it was more an issue with the local GSM network.
Can you try with another SIM card (maybe even another carrier) to see if this happens regardless of the carrier?
Did you change something (apps, settings...) on your phone recently? I'm asking just in case, you certainly thought about that already, so don't get offended by such a basic question!
No worries.....Thanks for the input, what network are you on?
I tried a factory reset and that didn't make any difference, that should eliminate any fiddling or dodgy apps too, I tried the Sim back in my HTC One and it behaved perfectly in there, upon returning it to the Yotaphone I lost data comm twice in a matter of hours only reaquiring after turning the device off and on. I also double checked the Three UK apn settings and they are as they should be. I could try another network as nano sim are few and far between!
I've now returned it at my own expense (Thanks Yotaphone!) To their repair partner Premiere Eurocomm, I'm not sure what will happen now as for all I know it will pass their testing in their repair labs, I'm hoping they will just send a new device .
Sent from my GT-N8010 using XDA Premium HD app
Update......
I received a new phone under warranty, I set it all up and sadly exactly the same problem occurred. (Passing through an area of poor or no network service, the mobile data (3g or LTE) will not reconnect until the device is switched off and on again)
I now believe this is an incompatibility between Three UKs mobile data network and The Yotaphone firmware/hardware.
To crudely test this I bought a Vodafone payg sim and carried both my phones with me and these are my findings
HTC One M7 & Three UK sim......no problems.
HTC One M7 & Vodafone sim.....no problems.
Yotaphone 2 & Vodafone sim.......no problems.
Yotaphone 2 & Three UK sim....fails to reconnect.
So my options no seem to be;
Try for a refund on the device.
Change network to Vodafone.
Wait for a fix from Yota.
So I'll call the support line later today and see what they say. Could any UK users let me know what network you are on and if you have any similar problems please?
Sent from my YD201 using XDA Free mobile app
Sorry for the delayed answer...
I'm using the Orange (France) network at home without any particular issue, the troubles only happen (so far) when I'm traveling abroad, which I frequently do for work.
I'll try to list more precisely which carriers are subject to network connection issues, although it's not easy to see which carrier you're roaming with (on my old Ericsson phone, the carrier name is displayed prominently on the screen, whereas you've got to dig in the menus on an Android phone to get the carrier's name...
Okay so I called yota support an updated them and as expected they just blamed Three, so only after asking for a refund did the agent pass the problem onto Yota for more technical help, I won't hold my breath waiting for contact but if nothing by the end of next week then I will be insisting on a refund. kind of spoiled my fun this has
Sent from my YD201 using XDA Free mobile app
It would be a shame if they don't seize the opportunity to further dig into the subject and find out the technical cause. After all, they aim at a worldwide distribution of the Yotaphone 2, don't they? And it'd be a shame to see you go, too...
An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app
Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...
On a side note, I've had twice an issue with SMS and the YotaPhone 2.
I've received the same message over and over about 50 times, usually separated by a minute, but sometimes the message shows up again only after a couple of hours...
Not a big deal, but annoying nonetheless. I suspect that the local phone network (in Congo) is to blame, but I'd be curious to know if this has already happened to anyone else, as my other phone(s) do not display such behavior. I usually have the "Welcome to XXX network" SMS repeated a couple of times, too, in those situations, though usually not more than three or four times.
Filiox said:
Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...
Click to expand...
Click to collapse
I've not had any further problems since my earlier post, I set my network operator manually (rather than automatic) in mobile network settings and the problem stopped
Sent from my GT-N8010 using XDA Premium HD app
manmikey said:
An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app
Click to expand...
Click to collapse
Please whats their customer care mail or phone number ive been searching all over for it my phone just died as well.
I'm having exactly the same problem, I've had my phone for three days and it already happened twice. Putting the phone on airplane mode does not solve it; I have to restart the phone. I only lose data connectivity, but I get signal and I can call just fine. Btw, I'm using the YD206 version with Jazztel in Spain.
I'll try now with the manual network selection and ser if the problem dissapears.
Having the same problem on 48 network in Ireland
ciaranco said:
Having the same problem on 48 network in Ireland
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Click to collapse
Hello,
I have more or less the same problem ... but with no real solutions
After upgrading MM I lost the LTE signal but not all the time.
When I start my phone I have the LTE signal with good bandwith and good quality of reception.
After some time (5min, 15min, ... no really logic) or every time after driving with my car and I expect changing Emettor many time, I loose the data. I have no more LTE, H+, 3G etc... no more data and I loose a lot of quality of signal like my "modem" lost a lot of range of signal available.
I Flash and reflash MM and no solution.
When selection manually the operator, it change Nothing for me
When I change APN with a new one (2 APN are available for data (for french people SLSFR and WEBSFR)) the data is coming back but just few time.
When I come back the the first APN, data is not coming back until restarting the phone.
I have a third APN but with only 3G connection and with this one, I have no problem. Data is always available...
Really Strange. The problem is only due to LTE signal
For this moment, I will try with Lolipop if the problem don't occur anymore.
hello, my wife has the same issue, on sfr network. Any update ?
BENETNATH said:
hello, my wife has the same issue, on sfr network. Any update ?
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Click to collapse
Hi Benetnath,
I find no issue with SFR.
I spoke with the customer service and they don't find any problem on the network.
I read a lot of forum and it seems that the problem is not only on Yotaphone but on lot of quite "old" phone.
They change some parameter on the network (what, I don't know, is it regarding the fact that we can travel everywhere yet in Europe using our data mobile...)
You can easyly find some post with looking about "SFR data probleme sl2sfr oneplus" through google
I expect that the problem is only on SFR but I can't be 100% sure.
Due to the problem seems to be a network "problem" or french network parameter, I think we will never have any answer or solution. It is sure that yet we will have no more update on yotaphone.
The only one solution I can give you today (avoiding changing operator ) is to use only the APN : Wapsfr
With this APN you will never be connected in 4G but only in 3G. No problem with cost or anything else (pas de risque de hors forfait) but in my case, the reception quality is really better in 4G with 800Mhz frequency that 3G in 2600MHz I believe.
Without 4G I can't receive anything inside my house.
I will keep you and the forum in touch if I find a solution.
Changing to an another operator is not so easy because for low price all the alternative operator like laposte mobile, pristel, NRJ or some other are often on SFR network with the same APN (so I suppose the same problems)
It is maybe also because SFR launched the VOLTE in June and the problem is more or less since this date.
VOLTE is maybe the problem ? When I receive a call I lose the data and she is not coming back
manmikey said:
Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app
Click to expand...
Click to collapse
Hi, I have the same problem. And I think the problem go from Free : Before I had SFR and Bouygues, I never saw the problem.
Sometimes, just activate the plane mode, and desactivate it, and the LTE comming back. but another time, I have to reboot the Yota.
Hello xNiux;
With Free, I found also lot of data connection problem on Google.
The main problem with Free is that the mobile should sometime connect to a Free emettor and sometime to Orange.
So maybe your phone is not connected on the good emettor and it is the reason you lose your data connection. I can't be sure because I have not Free Mobile but it is what I wrote.
==> Maybe can you go to "choose operator" and select only Free...
For SFR it is a quite new issue, around june. Before I expected that it was a wrong ROM when I uploaded my phon to MM but it is not the reason.
Even with choosing manually the operator or use airplane mode, nothing is working. I need to restart or open/close my SIM card.
I make a "call" to the RED team to find a solution.
They wrote me this morning that now everything is fine and work well... but this morning I lose another time the connection.
For the moment :
Free is not working with Yotaphone
RED/ SFR is not working with Yotaphone
To be check with Bouygue or Orange to maybe choose an another operator ( I don't want to change my phone)
Hello,
I've had this issue across more than 1 device and more than 1 carrier.
Here's what happens:
I enable WiFi, and for a while everything works as expected. I can send and receive MMS messages. I can disable WiFi and go back to my 4G connection.
The problem is, after an unknown amount of time, the phone drops the 4G connection in the background. I only know when I can't receive/send MMS messages anymore. At that point, if I disable WiFI there's no 4G data connection, and I have to turn Airplane mode off and turn it back on.
This is really annoying. It happened to me using Sprint and a Galaxy S4 (both stock and custom ROMs) and it's happening to me with a Galaxy S5 from MetroPCS. (I've used the stock Metro ROMs, Stock T-mobile ROMs, and Custom T-mobile ROMs).
Right now I'm using a Stock T-mobile ROM with the latest firmware, carrier is MetroPCS.
What can I do so this doesn't happen? It's really frustrating.
Thank you for your time.
Disabled "Smart Network Switch" in WiFi Settings?
*Detection* said:
Disabled "Smart Network Switch" in WiFi Settings?
Click to expand...
Click to collapse
Hello.
That's already disabled.
Should I enable it?
I tried with "smart network switch" enabled and disabled and problem still happened.
My S5 G900F Android 5.00 (Smart Network Switch disabled, Power Save disabled) on EE UK has had this problem for 9 months after phone upgraded itself to Lollipop (EE win the accolade to being the SLOWEST ON THE PLANET to provide Android updates.....). Since Jan 3, my wife's G901, a couple of weeks after it upgraded from 5.0 to 5.02, has developed the same problem. Neither phone has ever been rooted or other.
I have fruitlessly searched everywhere for a solution without success. EE Customer Services Tier 2 & Samsung's own service centre have failed to fix it. EE & Samsung blame each other for 5.1 or 5.1.1 not being available for download. Neither is prepared to resolve the issue despite hours on the phone. Have tried Safe Mode, Factory Reset, clearing everything, reloading APNs & Samsung even reloaded Android. All a waste of time: Many many days of it!
After approx half an hour connected to Wi-Fi, only way to get the mobile data to connect, is either reboot, enter & exit Air-plane mode or flip the 4G > 3G > 4G connection under More Networks. Have tested the fault in different cell areas countries and continents; fault is same everywhere.
It seems there are quite a few sufferers of this problem.
Samsung S5 keeps losing data connection
I have the same problem. My new Samsung phone loses the data connection (even though data is turned on) and I can only re-connect by restarting the phone. The first EE shop I took it to couldn't help at all. The second gave me a new SIM - that didn't work. Then I tried online support and after 3.5 hours of my life, in which I was passed on from one person to another, they completed a factory re-set - which didn't work (and additionally lost all the personalisation of my screen and some of my contacts). So I now have a not-very-smart phone which I have to re-start every time I want to use data. This is a business contract and the phone is less than two months old, but I'm not getting any effective support from EE. Android version is 5.0.2
me too, since last update. and app 'phono' shows "mobile data off" not got a time on it, but when i leave wifi coverage, it wont reconnect to cell data 2g/3g/4g. flightmode toggle to restore.
Abandon hope if you have this intermittent mobile data problem!
...at least until there is a software update, though I have no idea if that will help.
I have now tried a new sim card, a factory reset, and a replacement phone - which was provided only because I'm a business customer and I found a sympathetic member of staff. *By the way, I was told that if you are personal customer they won't consider replacing your phone if it is more than a month old - even if you started complaining about the phone as soon as you got it, the chances are a month will have elapsed by the time they put you through the hoops of a new sim, reset etc - and then it is too late to insist on a replacement phone.
In any case the replacement phone didn't resolve the issue so I have reached* a dead end. My phone fails to connect to data after having been connected to wifi - you have to do it manually each time you move away from a wifi connnection. At first I was doing it by restarting the phone, but am now following the advice of someone else who has the same problem and am going into flight mode and out again. *
This is not satisfactory, and it seems from reading forums that EE are to blame for the problem rather than Samsung, but I'm not 100% sure about that.*
Possible solution that works, for me, at the moment!
Having suffered this issue of my S5 (SM-G901F) not connecting to mobile data after being on Wi-Fi for a while unless switching airplane mode on/off for a few weeks; although it has probably been happening since the update I received late December; I have tried all of the turn this switch off, factory resets (x2), etc, etc, etc. and Googled the issue without success.
I have found this thread interesting, and I even tried calling EE support only to be told "you have tried everything that we would tell you to do" and "it wouldn't be a sim card, or handset issue, sounds like software". The reply was basically that like-it or lump it until the 5.1 update is released "by Samsung not EE because EE do not release Android updates". [Perhaps EE don't release the updates, but the stock rom is tested by them and their bloatware added before they eventually release it!!!]
Following my last reset I tried selectively re-installing the apps I used incase that was causing the issue. No Luck!
One last thing I tried was to look at every system 'thing' that I could find which used/switched any part of the mobile/mobile data/wifi - in addition to the settings I had already tried (all of which were mentioned in this thread previously). One thing I could not find not mentioned here, or anywhere, was the VoWi-Fi call on/off which I had always set to on as I do not live in a great reception area. Calling over Wi-Fi is great when you don't have a strong mobile signal.
Having 'played' with this setting for the last 24 hours I have found that the VoWi-Fi on/off appears to be a possible cure - for me anyway.:fingers-crossed:
When VoWi-Fi was set to off and leaving the phone connected to Wi-Fi overnight, the S5 immediately switched to mobile data this morning when I turned the Wi-Fi off . It continued to switch between Wi-Fi and mobile data all morning whilst out and about in and out of Wi-Fi connections - Woop Woop!!!
I then tried switching VoWi-Fi on (with Wi-Fi on and at home), leaving the phone for a number of hours, only to find that when I turned Wi-Fi off the phone refused to connect to mobile data even with a 'decent' mobile signal. The only way to get it to connect was to go back to switching Airplane mode on/off.
Switched VoWi-Fi off again, left Wi-Fi connected, left the phone for a couple of hours, etc. and hey-presto immediately switched to mobile data when I turned the Wi-Fi off. [Dances around the room because he's got the S5 automatically switching to mobile data again. Even though I'm at home with a great fibre internet and strong Wi-Fi connection!!!]
I do not know if this could be a solution for the others who are suffering from this issue, but it appears to be a solution for me at the moment. I thought I would share as your previous posts have helped me and you all seem to be pulling your hair out; like I have been; trying to find a solution.
Try it, it may work, but don't shoot me if it doesn't!
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Is it wi-fi calling that's causing the problem?
I have wondered if there is a link with wi-fi calling, but haven't tested it properly. I signed up with ee and bought the Galaxy phone specifically so that I could use wifi calling, as the town where I live (in the Scottish Borders) doesn't get a mobile signal strong to work reliably indoors from any of the networks. I'll try turning off wi-fi calling to see if that sorts the data thing (though I see that for one person above it did not). That would mean I wouldn't get calls or texts when I'm at home so it would not be a permanent solution for me. But in fact the wi-fi calling is not reliable anyway....
Brian_svc said:
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
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Brian,
You never know the way things are going with this issue; given that nobody seems to be able to pinpoint the fault; turning it on may just sort it!!!
still no change and its a pita.....