Database Users

[Q] Activation on VZW

Has anyone had any trouble activating the G2 on VZW? I received mine in the mail yesterday after I ordered it online from VZW as an upgrade to my Galaxy Nexus. So far I have been unable to activate it. When I turn it on and it says it is activating, it just hangs for 10-15 minutes and then errors out. It suggests going to a place with service, but I can see on-screen that I have 2-3 bars of 3G service consistently. It seemed odd that it never connected to 4G, but maybe that only comes post-activation, I don't know.
I'm probably going to head to the VZW store this afternoon to see if they can help me, but I wanted to post this to see if others had any issues when trying to activate their G2s.
Thanks!

Are you using the SIM card that came with the phone? If you have a SIM from your current phone, did you try putting that in instead?

did it come with two cards? one in the phone and one in the box? however you have a nexus so you should've been able to use your old sim card.
if it came with one in the box, use that one. apparently they shipped out bad ones inserted in the phone and gave replacements in the box. happened to my brother. his activated after switching
Sent from my LG G2 using Tapatalk 4

Ahhhh, no, I did not switch SIM cards. This is the first time I have tried activating a phone on my own outside of a store, so I didn't know about that step. The G2 came with a SIM card already in it, and there wasn't another one in the box. I'll try taking the one out of my Nexus and putting it in the G2 in just a bit.
Thank you both for the tip!
jayochs said:
did it come with two cards? one in the phone and one in the box? however you have a nexus so you should've been able to use your old sim card.
if it came with one in the box, use that one. apparently they shipped out bad ones inserted in the phone and gave replacements in the box. happened to my brother. his activated after switching
Sent from my LG G2 using Tapatalk 4
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Click to collapse

That did it. Quick and painless when you do it the right way.

SevrenM said:
That did it. Quick and painless when you do it the right way.
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Click to collapse
The beauty of SIM cards!

Bought a Verizon PrePaid Moto G Today...

So let me tell you how this went down...
First, I go to a local Best Buy Mobile store to check out the Moto G for my girlfriend. They tell me they can't sell me one in the store until Jan. 9th, but if I purchase one online and choose to pickup in the store, I could get one. So I stand in the store, buy the phone on my GS4, and pick it up at the counter. Weird process, but whatever.
So I bought the phone. The lady at the register assured me that I would be able to use this on her line (which is a contract line). Go to activate it, and find out that it can't be done until the 9th. That's cool, no problem. Once I get home, I find out that the phone will only work on a prepaid line and BestBuy did not inform me of this. I go back up to the store to return it, but they won't take it back because it's opened. Oh, I forgot to mention, the lady at the damn counter was the one who opened it!
So, is there ANY way that I could get this to activate on a contract line without having it activated on a prepaid line for 6 months, or am I screwed? If not, is there a good way to bypass the activation and use it solely as a wifi "tablet" (for my girlfriend's kid)?
If I actually am screwed, anyone want this thing for $80 shipped in the continental US?

That's a lie about it being opened. I have returned prepaid phone there on several occasions. There is something either shady about your story or the person working but something isn't adding up here.
Sent from my XT1034 using XDA Premium 4 mobile app

There is no SIM slot right?

big gulps huh? said:
That's a lie about it being opened. I have returned prepaid phone there on several occasions. There is something either shady about your story or the person working but something isn't adding up here.
Sent from my XT1034 using XDA Premium 4 mobile app
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Yeah, I thought something was fishy about that too. I'm going to try and take it back when someone else is working.
szymgio said:
There is no SIM slot right?
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Correct, there is no SIM slot.

rngrdanny22 said:
If not, is there a good way to bypass the activation and use it solely as a wifi "tablet" (for my girlfriend's kid)?
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Click to collapse
You can bypass the activation easily, simply hit next 1 time, pull down the notification center, click on the multitasking button and swipe away the activation screen quickly, and boom! You have a $100 iPod touch alternative (which is why I bought it) I recorded a short video to show you, wiped it real quick because I just got it yesterday anyways
Code:
youtu.be/qhphsyRFEy4

rngrdanny22 said:
Yeah, I thought something was fishy about that too. I'm going to try and take it back when someone else is working.
Correct, there is no SIM slot.
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It doesn't make sense to buy device without SIM slot...

szymgio said:
It doesn't make sense to buy device without SIM slot...
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Why? CDMA phones have never used SIM slots. It's only with LTE now that Verizon and Sprint have used SIMs in their phones

wws12 said:
Why? CDMA phones have never used SIM slots. It's only with LTE now that Verizon and Sprint have used SIMs in their phones
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Click to collapse
I like to have choice.

uhm it was my impression that with bestbuy you can return prepaid phones opened within 14 days, the part you left out of your story is how long you waited to return the phone!
rngrdanny22 said:
So let me tell you how this went down...
First, I go to a local Best Buy Mobile store to check out the Moto G for my girlfriend. They tell me they can't sell me one in the store until Jan. 9th, but if I purchase one online and choose to pickup in the store, I could get one. So I stand in the store, buy the phone on my GS4, and pick it up at the counter. Weird process, but whatever.
So I bought the phone. The lady at the register assured me that I would be able to use this on her line (which is a contract line). Go to activate it, and find out that it can't be done until the 9th. That's cool, no problem. Once I get home, I find out that the phone will only work on a prepaid line and BestBuy did not inform me of this. I go back up to the store to return it, but they won't take it back because it's opened. Oh, I forgot to mention, the lady at the damn counter was the one who opened it!
So, is there ANY way that I could get this to activate on a contract line without having it activated on a prepaid line for 6 months, or am I screwed? If not, is there a good way to bypass the activation and use it solely as a wifi "tablet" (for my girlfriend's kid)?
If I actually am screwed, anyone want this thing for $80 shipped in the continental US?
Click to expand...
Click to collapse

Nice
skyhawk21 said:
uhm it was my impression that with bestbuy you can return prepaid phones opened within 14 days, the part you left out of your story is how long you waited to return the phone!
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Click to collapse
The Verizon phone has only been available for 3 days. He's no way near the 14 day limit. Love the attitude.

szymgio said:
I like to have choice.
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Click to collapse
Cool story, brah. Nonetheless, I guess you missed the fact that he bought this for his girlfriend who is under contract with Verizon which is a CDMA carrier. You can't buy a GSM phone and use it on a CDMA carrier. The only time one would need a SIM card slot is if you're using it on Sprint or Verizon's LTE network and since this phone doesn't have LTE....

Thanks for the responses guys! I'll try the unlock method later tonight when I have the phone in hand again (girlfriend still has it at the moment).
As for the return policy, I agree with y'all. I probably should be able to take it back, but the lady at the counter seemed like she might have been new or something. I actually tried to take it back about 4 hours later, so way within the 14 day window mentioned earlier.
On a side note, I won't be using the phone either way as I just went ahead and bought a like-new GS3 from a friend that she is going to use (wish I would have known he was selling it PRIOR to all this). If I can use it as a tablet, I'll just let her kid have it, but if not, I'll try and take it back again.
Will keep everyone posted!

keep us posted guy, I might take you up on that offer.
Good luck.
Sent from my SCH-I535 using Tapatalk 2

sicembaylor said:
Cool story, brah. Nonetheless, I guess you missed the fact that he bought this for his girlfriend who is under contract with Verizon which is a CDMA carrier. You can't buy a GSM phone and use it on a CDMA carrier. The only time one would need a SIM card slot is if you're using it on Sprint or Verizon's LTE network and since this phone doesn't have LTE....
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Can you use this phone with other CDMA carrier?

So I can buy one at best buy at 99 usd and use or not? No need anything like an active line or anything else?
Sent from my Moto G

Lay295 said:
You can bypass the activation easily, simply hit next 1 time, pull down the notification center, click on the multitasking button and swipe away the activation screen quickly, and boom! You have a $100 iPod touch alternative (which is why I bought it) I recorded a short video to show you, wiped it real quick because I just got it yesterday anyways
Code:
youtu.be/qhphsyRFEy4
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Click to collapse
Alejandrissimo said:
So I can buy one at best buy at 99 usd and use or not? No need anything like an active line or anything else?
Sent from my Moto G
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read post above. I my self haven't bought one yet. buy looks like we can
Sent from my SCH-I535 using Tapatalk 2

Alejandrissimo said:
So I can buy one at best buy at 99 usd and use or not? No need anything like an active line or anything else?
Sent from my Moto G
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Correct. After being told they didn't have any at my local store I was happy to inform them that they had 8 of them in stock which was very easy to find out online, and a little arguing about whether or not they could sell it yet, as well as a call to their Verizon rep, I finally was able to procure a Moto G without activating it. Hoping to find out this will work immediately with PagePlus.

Good news everyone, I was able to bypass the activation screen and unlock the phone for "tablet" use (using the methods mentioned in this thread). After playing with the phone for a little while, I gotta say, I actually like the thing! While we won't be using this as a phone, I will probably keep it to use as a MP3 player for the house.
I played around with the features a little and the only real disappointment that I saw was the camera. Maybe I'm use to the 13MP on the GS4, but the picture quality just didn't seem very good. Better than my girlfriend's old iPhone 4, but lacking nonetheless.

Willieumm said:
Correct. After being told they didn't have any at my local store I was happy to inform them that they had 8 of them in stock which was very easy to find out online, and a little arguing about whether or not they could sell it yet, as well as a call to their Verizon rep, I finally was able to procure a Moto G without activating it. Hoping to find out this will work immediately with PagePlus.
Click to expand...
Click to collapse
Let me know how that works out. I tried and the pageplus rep said that the phone was unable to work, and it needed to be 'unlocked.' I wonder if I just got someone who didn't know what to do.

I returned my Verizon prepaid moto g today to BB. I did not have any issues. They did check to see if it had been activated. They turned the phone on and seeing the activate wizard appear turned it off. They only thing I didn't get back was the $0.70 for a 911 fee.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Verizon BS - Typical

So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
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well, there are many many many people using a google play store version n6 on verizon, without issue. i suggest you talk to reps in a different store.

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
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Click to collapse
You can get it working. Read this thread. http://forum.xda-developers.com/nexus-6/general/how-to-verizon-nano-sim-nexus-6-t2944308
My personal experience here: http://forum.xda-developers.com/showpost.php?p=57564205&postcount=99

I guess things are hit or miss at Verizon. When the store couldn't help me I had them call Technical Support, tech support assigned a nano sim from the store to a dummy IMEI number and activated it on my account. Took them 10 minutes to do what the store couldn't figure out in an hour. They have dummy IMEI's, just have to reach someone that knows what they are doing...

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
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Click to collapse
there are a gazillion post on this topic. You can cut down your G3's SIM card and use it - SIM cutters are cheap on Amazon.
Or you can order a nano SIM card from Verizon - you can tell them you are buying a used S6 and they will mail you one. Then when it arrives, all you need is the IMEI of a Verizon Android device that takes a nano SIM card and you can have a chat rep activate the nano SIM they send you using that IMEI. You can usually find someone who posted a picture of a box with an IMEI on it - Moto X will work as will S6, M8, M9, but not iPhones, those are different nano SIMs.
Or if you know anyone on Verizon who has an Android that uses a nano SIM card, you can suspend their line w/o billing temporarily to free up their phone to use it to activate the nano SIM on your line. Then when you have done that, you pop the nano SIM in your N6 and then they can put their SIM card back in their device and unsuspend their line.

I always have two Verizon sim cards stored in case the next phone I get uses a different sim card size. They're easy to get by contacting a VZW rep or ordering one online from some seller for cheap. Activating them through chat is easy. You can also activate it yourself by switching your device through My Verizon, but since the Google Play version isn't a Verizon IMEI, that option won't work. I avoid having to go deal with VZW reps in person
Sent from my GS6

Just cut that sim - win!

JulesJam said:
there are a gazillion post on this topic. You can cut down your G3's SIM card and use it - SIM cutters are cheap on Amazon.
Or you can order a nano SIM card from Verizon - you can tell them you are buying a used S6 and they will mail you one. Then when it arrives, all you need is the IMEI of a Verizon Android device that takes a nano SIM card and you can have a chat rep activate the nano SIM they send you using that IMEI. You can usually find someone who posted a picture of a box with an IMEI on it - Moto X will work as will S6, M8, M9, but not iPhones, those are different nano SIMs.
Or if you know anyone on Verizon who has an Android that uses a nano SIM card, you can suspend their line w/o billing temporarily to free up their phone to use it to activate the nano SIM on your line. Then when you have done that, you pop the nano SIM in your N6 and then they can put their SIM card back in their device and unsuspend their line.
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I'd have to second this. I had a 2014 Moto X and just swapped the SIM with no issues. However, I think they easiest thing for you to do would be to order a cheap SIM cutter. Amazon.com - Aerb SIM Cutter

You could have saved yourself time and frustration by simply reading one of the dozens of threads that already explain this very issue. Nice to have another Verizon thread though /s

akellar said:
You could have saved yourself time and frustration by simply reading one of the dozens of threads that already explain this very issue. Nice to have another Verizon thread though /s
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Equally as helpful your response I presume, original as it may be But I appreciate your input all the same being that it's a public forum and all.

Yes you can cut the micro sim to nano sim as many people here said, but if i was you i cut verizon first for that kind of service. dont' know about other carriers, but with ATT the last few months i can just drop in their store and changed sim 3 times (2 for me and one for my brother) as i changed phone from iphone to inew v8 to oneplus and last week to nexus. Never has a problem and no charge. In and out in about 15 min for them to activate the imei in their system with new sim

I have sprint. I went into a sprint store with a n6 I ordered from Motorola directly. They got a nano Sim, activated my device and didn't even charge me a penny. I had Verizon but canceled both lines I had with them because of customer service. I broke contracts on both lines.

desantim said:
Equally as helpful your response I presume, original as it may be But I appreciate your input all the same being that it's a public forum and all.
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I am not helping out the snarky other member who annoyed you, but you DID break rule #1 of XDA (and no, it's not "don't talk about xda" lol)
http://forum.xda-developers.com/announcement.php?a=81
1. Search before posting.
Use one of our search functions before posting or creating a new thread. Whether you have a question or just something new to share, it's very likely that someone has already asked that question or shared that news.
Click to expand...
Click to collapse

The easiest thing to do when a Sim card is too big is.....? That's right, cut it. I did that with many phones. Had the note 4 and wanted to switch to a white 64gb nexus 6 from the play store and just popped in the Sim from my Note 4 and it worked without having to do anything. Yes on the my Verizon mobile app it says "non Verizon device" and that alters my life in exactly zero ways.

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
Click to expand...
Click to collapse
Going in to a store to have them change out your sim card is a waste of time. Even if you happen to have a sane service provider who won't give you a hard time. Why? Because it is a waste of time. If you don't have a drywall knife (some call them "box cutters" or "utility knives"), go to home depot and buy one, then trim the plastic off from around the contact pad until it fits the phone. (note: take off multiple THIN slices so you don't stress the chip).

Nickchapstick said:
The easiest thing to do when a Sim card is too big is.....? That's right, cut it. I did that with many phones. Had the note 4 and wanted to switch to a white 64gb nexus 6 from the play store and just popped in the Sim from my Note 4 and it worked without having to do anything. Yes on the my Verizon mobile app it says "non Verizon device" and that alters my life in exactly zero ways.
Click to expand...
Click to collapse
This. And an everyday, household scissors works just fine.
It's all just an illusion

Issues activating MXPE 2015 on Sprint?

I'm reading about issues with Sprint activation on phones purchased from Amazon and Best Buy. Is this everyone, or just a percentage of those MXPE owners?
Who has successfully activated on Sprint AND received the proper SIM from them? If you did, exactly how did you do it?
Who has not been able to activate?
Thank you!

I was able to activate on sprint. They had to leave off the last number in the IMEI to get their system to accept. Then they added a SIM card and everything was good to go. I don't know the details of what SIM card they had to use. My phone came from Amazon.
Sent from my XT1575 using Tapatalk

They couldn't activate me

This is the SIM that we need:
SIMGLW446C
Sku - CZ2144LWC
UPC: 019962040146
Confirmed via:
https://www.reddit.com/r/MotoX/comments/3kpbl1/how_i_set_up_my_moto_x_pure_on_sprint/

Just got off the phone with Sprint. I gave them the sku for the sim above and was told it is a worldwide sim and wouldn't work domestically (USA). She suggested a different domestic sim, had her send me both.
Sent from my kangaroo powered Inverted ViperONE using Tapatalk 2

here is a pic of the sim ...
Here in Augusta a very knowledgeable rep gave me this for free.
But I ordered from moto so the 15th it is for me.
She also said that once more Moto X's were activated the easier the process would be.
In essence Sprint learns by trial and error..
Oh and sprints sim card seem to be device specific.Unlike Verizon and others.
I was thinking cut my Note 3 sim to Nano size and Vaaaala...
But she said that would not have worked. ..
I got a 128 gb sd and clear case and glass shield waiting..
Now if I can just wait it out...lol

Here is an excellent thread for us sprint users...
http://s4gru.com/index.php?/topic/7063-moto-x-2015-pure-edition/page-18

ttkyles said:
here is a pic of the sim ...
Here in Augusta a very knowledgeable rep gave me this for free.
But I ordered from moto so the 15th it is for me.
She also said that once more Moto X's were activated the easier the process would be.
In essence Sprint learns by trial and error..
Oh and sprints sim card seem to be device specific.Unlike Verizon and others.
I was thinking cut my Note 3 sim to Nano size and Vaaaala...
But she said that would not have worked. ..
I got a 128 gb sd and clear case and glass shield waiting..
Now if I can just wait it out...lol
Click to expand...
Click to collapse
Interesting. In anticipation of getting my MXPE from Amazon tomorrow, I went into a Sprint store in Aliso Viejo last week and inquired about activation. The rep told me that I could not just take the SIM out of my Moto X 2013 because it doesn't work with SPARK and the new MXPE does, so it takes a different SIM. He was about to just give me the SIM when his coworker said that I had to have the phone in hand before they would give me the SIM.
That said, I'm just trying to get my ducks in a row for tomorrow morning when I open my phone. I would like to not have any surprise issues. I'm thinking I'll try to activate it myself online using the leave the last number off the imei technique and then head over to a Sprint store for the SIM. Anyone have any thoughts on that strategy?

It's amazing how I hear stories about various sprint stores. I mean you can drive 10 miles and get a totally different experience with customer service reps.
Some are geeks and know exactly what your talking about ,then others don't have a clue.
I find that getting familiar with a sharp rep at a store is invaluable. I mean I go to the same rep,who roots ,knows about xda,and if I do surprise her with something,she quickly researches to give a solid answer.
Same thing with phone support,I've practically hung up on some ,called back to another with better knowledge.
You would think cell phone providers would train their staff or at least one advance rep to talk the xda/geek talk that the average customer would not mention.

As someone posted in another thread, Sprint just put up a support page for the Moto X Pure 2015.
http://support.sprint.com/support/device/Motorola/Moto_X_Pure_Edition-dvc9560009prd

Glad someone posted the sim type. They have sent me three all being the wrong ones. If the one on Friday is not that one I'll request that skew.

Just got back from sprint store. Had a screenshot of the playbook document which I showed to them, also mentioned to leave out the last digit of the IMEI and it activated no problem.
Sent from my XT1575 using XDA Free mobile app

Phone arrived but don't allowed me to pick up! Good job verizon!

My phone arrived but they would not allowed me to pick up. I ordered to ship to verizon store since I'm going to transfer from other carrier. They told me there is a system error that phone is not registered in the system. I wonder how people able to use it days ago. What a horrible service! I guess is time to cancel and switch to buy one get one free deal at att or tmobile.

The same thing happened when I walked into best buy to buy one yesterday. The first phone he grabbed Verizons system said it was not a Verizon phone despite it being in a Verizon box. The next one he grabbed the system said the simple was invalid. He called Verizon and 10 min later I walked out with the phone. It was strange

I would hope you wouldn't switch service over such a small issue that can be fixed. I think this is more of a impatient issue rather than what your stating. Just let them fix it and move on.