I have been getting the following pop up message ever since the first day I got the phone. I sent my phone for servicing on the third day and replaced my microSIM card on the fourth day and it is still appearing. Does anyone has the same problem as me? I also noticed that the reception is lower after the Samsung service center did a factory reset on my phone. Is it a known error or I bought a faulty device? Should I go back to the telco and request for an exchange? Please advise!
P.S. The pop up box will sometimes appear for many times for a few minutes and then suddenly stopped appearing even though I didn't move/touch my phone at all (other than clicking the "OK" button).
If it were me I would exchange it for a new device.
This message appears when there's a disconnection between the phone and the sim card.
In my note 2 I would get that message with a faulty dual_sim adapter, when switching between Sims.
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CekMTL said:
If it were me I would exchange it for a new device.
This message appears when there's a disconnection between the phone and the sim card.
In my note 2 I would get that message with a faulty dual_sim adapter, when switching between Sims.
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Click to collapse
Hmm... I certainly hope that my telco will allowed me to change the phone. >.<
Exchange. Looks like you got a lemon.
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kura123 said:
I have been getting the following pop up message ever since the first day I got the phone. I sent my phone for servicing on the third day and replaced my microSIM card on the fourth day and it is still appearing. Does anyone has the same problem as me? I also noticed that the reception is lower after the Samsung service center did a factory reset on my phone. Is it a known error or I bought a faulty device? Should I go back to the telco and request for an exchange? Please advise!
P.S. The pop up box will sometimes appear for many times for a few minutes and then suddenly stopped appearing even though I didn't move/touch my phone at all (other than clicking the "OK" button).
Click to expand...
Click to collapse
I am seeing this same issue too. Any solution, like changing the SIM card?
I exchange for a new device and that fixed the problem.
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kura123 said:
I exchange for a new device and that fixed the problem.
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Click to collapse
So you went down to Samsung Service Centre to exchange?
At my telco...
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Oh dear. I am now seeing the error again. Sometimes my Note 3 will restart by itself too. >.< Does anyone has this problem and have successfully resolved it?
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Related
Hi all,
I just got a Nexus 4 and am using a prepaid T-Mobile Sim with the 100 minutes unlimited data/messaging plan. Everything is working great except I am receiving duplicate text messages most of the time someone messages me. I was wondering if there is an APN setting or something else I can do to try and fix this annoyance. Was wondering if anyone else was having this issue.
Thanks.
My friend had this same issue.
The way we fixed it was power off the phone, take out the sim, power back up, leave the phone for 5 min, and then power back off.
Popped the sim back in and it was fixed.
When I see them next I'll ask to check their APN to make sure.
Hope this works for you.
jmcsk8 said:
My friend had this same issue.
The way we fixed it was power off the phone, take out the sim, power back up, leave the phone for 5 min, and then power back off.
Popped the sim back in and it was fixed.
When I see them next I'll ask to check their APN to make sure.
Hope this works for you.
Click to expand...
Click to collapse
Thanks so much for the response. I'll definitely give that a try. I appreciate it.
Sent from my Nexus 7 using Tapatalk HD
imthekingbk said:
Hi all,
I just got a Nexus 4 and am using a prepaid T-Mobile Sim with the 100 minutes unlimited data/messaging plan. Everything is working great except I am receiving duplicate text messages most of the time someone messages me. I was wondering if there is an APN setting or something else I can do to try and fix this annoyance. Was wondering if anyone else was having this issue.
Thanks.
Click to expand...
Click to collapse
Is it from people who are on various networks? Sounds like it could be a problem on their end. Every once in a while I'll get duplicate texts from people on MetroPCS, or Sprint if their networks are on the fritz. So try to have people from different networks text you and see if you still have the problem,
abnormalreply said:
Is it from people who are on various networks? Sounds like it could be a problem on their end. Every once in a while I'll get duplicate texts from people on MetroPCS, or Sprint if their networks are on the fritz. So try to have people from different networks text you and see if you still have the problem,
Click to expand...
Click to collapse
Seems to happening when Verizon users are sending messages to me.
Sent from my Nexus 7 using Tapatalk HD
Same problem with T-Mobile germany... Senders are in different networks. I am receiving single messages up to 8 times. This happened on the i9250 nexus before, too. Same number, different sim card, different phone. Maybe related to cyanogenmod 10.0/10.1, as i never experienced that issue in stock. (To be honest, i was never long in stock Rom). The Problem occurs most times Ehen the phone is rebooted, or comes out of flight mode.
Which roms are you using ?
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noonecanhide said:
Same problem with T-Mobile germany... Senders are in different networks. I am receiving single messages up to 8 times. This happened on the i9250 nexus before, too. Same number, different sim card, different phone. Maybe related to cyanogenmod 10.0/10.1, as i never experienced that issue in stock. (To be honest, i was never long in stock Rom). The Problem occurs most times Ehen the phone is rebooted, or comes out of flight mode.
Which roms are you using ?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Just stock everything at the moment.
Sent from my Nexus 7 using Tapatalk HD
In general it's usually because of the sending party. Did you port your number also as that does cause it most of the time?
Nope, i just got a new sim card from my provider. I am a t-mobile customer for 14 years now, and never ported that number to another carrier.
Sent from my Nexus 4 using xda premium
Not sure if you have noticed this, but it seems to happen when I briefly lose service. When I get signal back I have noticed that is when I am getting the duplicates. I've only been on T-Mobile for a few days after I ported my number from Verizon.
Sent from my Nexus 4 using xda app-developers app
AW: Duplicate Text Messages
I made a support ticket @t-mobile germany. They told me, that this must be a bigger problem related to the network itself. The next time it happens they want me to call them and provide time of failure and number of sender to them.
But, it didn't happen again, yet.
Sent from my Nexus 4 using xda premium
shotta35 said:
In general it's usually because of the sending party. Did you port your number also as that does cause it most of the time?
Click to expand...
Click to collapse
How do you fix it? I ported my number from verizon but it just recently started happening (maybe the last few weeks),. Using PA, most updated version.
imthekingbk said:
Thanks so much for the response. I'll definitely give that a try. I appreciate it.
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
Did this end up working for you?
Samsungs customer service is a joke, wrote the voice of the customer (samsung website) a lengthy email and I get back a canned response that doesn't even address my concerns. In this day and age you would believe a company would actually want to keep customers
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What was the problem I'm curious. I did a chat with Samsung and they told me a bunch of things to do that you tell clueless people, like restart your phone or factory reset. The worst part is he told he never heard pf anyone complaining about the issue I was describing. Yet there are threads all over the internet about it. It's pathetic.
One thing I absolutely loved about Apple is that you walk into their store, you show them a legitimate problem and you walk out with another phone. No BS no runaround no nothing. That's the only thing I miss and I miss it a lot.
I'm with you techweed, I'm having the dreaded wifi is unstable message, the first tech support rep admitted it's a software issue and to deal with it. The last samsung rep said to send it in and be without a phone for five days. I tried to tell them they can't fix this since it's a software issue but they said the same thing to me about not having ever heard about this issue. I'm so close to going back to apple it's not even funny
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astang99 said:
I'm with you techweed, I'm having the dreaded wifi is unstable message, the first tech support rep admitted it's a software issue and to deal with it. The last samsung rep said to send it in and be without a phone for five days. I tried to tell them they can't fix this since it's a software issue but they said the same thing to me about not having ever heard about this issue. I'm so close to going back to apple it's not even funny
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Click to collapse
If they made a phablet I would seriously consider going back barring some incredible device being released by one of the Android manufacturers.
I hear you, it's crazy I've had all the notes, I love this phone when it works but it seems the note 2 was much more refined
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astang99 said:
I'm having the dreaded wifi is unstable message,
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Click to collapse
Have you tried ensuring that Auto Network Switch is unchecked in the WiFi|Advanced settings?
I have it still pops up your wifi connection is unstable extremely random
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astang99 said:
I have it still pops up your wifi connection is unstable extremely random
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Click to expand...
Click to collapse
Turn Wi-Fi power saving off!!
Step 1. Bring up your dial pad and press *#0011#
Step 2. Hit the menu button and select Wi-Fi
Step 3.Turn the button to off!
Now back to y'alls rants.
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I've already did that still pops up
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Maybe your WiFi really IS unstable.
inmotion said:
Turn Wi-Fi power saving off!!
Step 1. Bring up your dial pad and press *#0011#
Step 2. Hit the menu button and select Wi-Fi
Step 3.Turn the button to off!
Now back to y'alls rants.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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Click to collapse
I thought we established that this method does not work for everyone?
The funny thing is that the unstable wifi issue started occurring after a few days, not right away. Can someone provide a technical explanation why it's happening? I've never had this issue in any Samsung phone.
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incisivekeith said:
The funny thing is that the unstable wifi issue started occurring after a few days, not right away. Can someone provide a technical explanation why it's happening? I've never had this issue in any Samsung phone.
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Click to expand...
Click to collapse
Are you still stock or rooted? I am seeing reports of certain root/flashing combinations causing wifi issues.
inmotion said:
Turn Wi-Fi power saving off!!
Step 1. Bring up your dial pad and press *#0011#
Step 2. Hit the menu button and select Wi-Fi
Step 3.Turn the button to off!
Now back to y'alls rants.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I cant get this code to bring up service mode I get connection problem or invalid mmi code
help
I'm stock and I believe my connection is extremely stable, don't you think I would have checked that before thinking it was my phone?
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astang99 said:
I'm stock and I believe my connection is extremely stable, don't you think I would have checked that before thinking it was my phone?
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Click to expand...
Click to collapse
What kind of router are you connecting to?
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Asus n65 rtu dual band, happens at my work router also
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worst customer service
the galaxy note 3 is wonderful machine
BUT THE CUSTOMER SERVICE IS THE WORST EVER
AND NEED DECADES TO REACH THE LEVEL OF APPLE CARE
since i bought my galaxy note 3, i have the problem of overheat... which is very known
i visited so many times reparation center in my city
and send it to the main reparation center in Paris
and after one month waiting ... they return the phone fter resetting it only... WTF
and when i saw my wife iphone who had the same problem and being replaced after one call only and within 3 days... i'm really wanna throw this phone to nearest garbage...
more than 3 months have been passed and over 15 times call to customer service
and 9 times went to reparation center including once to main one...
to end by defected phone and can't be use more than 2 - 3 minutes...
Guess what? ALL "Customer Service" is a joke. In fact, customer service no longer exists. Welcome to 2014.
theorioles33 said:
Maybe your WiFi really IS unstable.
Click to expand...
Click to collapse
Exactly. I had this message and it turned out, my router was d/cing the modem.
My s4 has recently decided at random times it will loss it signal so I have to put it on plane mode and back off again to get my signal back anyone else had this or knows what could sort this problem?
Also today my phone kept sayin pleaee insert sim card and id have to restart my phone to get it to work again strange. Again anyone else had this and knows how I can sort it please?
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eddie500_1 said:
My s4 has recently decided at random times it will loss it signal so I have to put it on plane mode and back off again to get my signal back anyone else had this or knows what could sort this problem?
Also today my phone kept sayin pleaee insert sim card and id have to restart my phone to get it to work again strange. Again anyone else had this and knows how I can sort it please?
Sent from my GT-I9505 using Tapatalk
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Click to collapse
With the firmware is
You have you anything on the phone
mods,custom Roms
I have 4.3 I think
No custom roms or anything like that
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eddie500_1 said:
I have 4.3 I think
No custom roms or anything like that
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Click to expand...
Click to collapse
Go to APPS - SETTINGS - MORE - ABOUT DEVICE and make us a beaty screenshot :fingers-crossed:
Iv set it as a attachment
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Its just done it again sim card removed reboot
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Just received a new sim. Goin to try it over xmas and if that doesnt solve the problem then its gonna be a firmware problem so the phone will have to sent away
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For about a Week my note 3 started to just power down. Sometimes it happens when I deactivate the lock screen or it might happen when Im just using my phone.
I have updated it to kitkat N9005XXUENB3_N9005OXXENB1_XEO and have tried other custom roms and it still is doing the same. PLEASE any advice would be awesome!
thanks in advance.
Taffwales said:
For about a Week my note 3 started to just power down. Sometimes it happens when I deactivate the lock screen or it might happen when Im just using my phone.
I have updated it to kitkat N9005XXUENB3_N9005OXXENB1_XEO and have tried other custom roms and it still is doing the same. PLEASE any advice would be awesome!
thanks in advance.
Click to expand...
Click to collapse
Try FULL wipe (Including wiping internal sd) and then reflash the ROM and see if it still continues, if it does... You might have to take the device in for servicing.
Thanks for the reply. I have triped knox so how can i take it in for a service? Could it be anything else apart from a hardware fault?? Thanks
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Still trying to find out if this is a hardware issue or softwear. Any tips guys?
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Well, if it will be a real problem than you should still take it into service, maybe that guy will forget to check the knox.
I'm starting to notice that I'm not getting no power downs when the charging lead is pluged in the phone.
Might it be a battery issue? If so how much does one cost for a note 3?
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Bump
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I had the same problem with my n7100 a few months ago.
the problem was, that one of the 4 battery contacts was a bit dirty (dont ask how this happened :silly, so a hard (or less hard) shake of the phone could interrupt the contact for a moment and the phone restarted.
I know its unlikely, but better check it before sendind it to the service
Yes it's working fine now for a few days....got a tooth pick and cleaned the contacts and everything is all fine.
Going to order another battery for backup also.
Thanks guys.
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Taffwales said:
Yes it's working fine now for a few days....got a tooth pick and cleaned the contacts and everything is all fine.
Going to order another battery for backup also.
Thanks guys.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Sometimes it's the easiest things
It's sure is......Now it's finding out what would be a good Rom to flash on it.
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Need help guys, what is wrong with my note 3, showing sign ' dock is connected' but i didn't connect the phone to anything, gosh. Been having this prob since few days ago, it happened from nowhere and keep on popping up like every minute. Any of you encountered this prob before?
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yarikhs said:
Need help guys, what is wrong with my note 3, showing sign ' dock is connected' but i didn't connect the phone to anything, gosh. Been having this prob since few days ago, it happened from nowhere and keep on popping up like every minute. Any of you encountered this prob before?
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Click to expand...
Click to collapse
Never. You could have a faulty USB connector on your board. Get it warrantied.
Oohh, well thanks for the opinion
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