S4 I9505 turns off on its own (probably network related)... - Galaxy S 4 Q&A, Help & Troubleshooting

Hello
My wife's stock & unrooted S4 started to turn off when she returned for a vacation (she didn't use the network for 3 months; only wifi). From what she is saying and what I witnessed, it looks like an issue with the network : when she turned it on after a flight, it started to turn off itself after a minute. When she came home, I tested it and noticed the same issue. She wasn't getting any network signal however.
When I activated the wifi (don't think it's related but who knows), it started updating apps & everything and after a while, the network finally turned on and the phone stayed on for a full night. Phone calls & texting was working.
I thought it was settled but the phone turned off itself again after she got one of my message this morning; note that it's turning off without rebooting.
Is it a known issue ? Is there a fix or a test procedure I should go through ?
Phone is up to date.
Thanks !

Related

Leaked 2.2 Data Connectivity Issues

I like many followed the instructions on the Leaked 2.2 to install Froyo.
I performing the rooted instructions requiring me to upgrade to Baseband version and verify that it's 2.05.00.06.11. This went fine and I successfully installed 2.2.
I noticed that I was having real connectivity issues. My bars would drop and connection would seem to cease. I often went from 3g to 1x connectivity and my apps could not connect without a reboot.
I reverted back to 2.1 but it kept the same baseband version 2.05.00.06.11.
I am still having the same connectivity issues.
So far I have seen people suggest dialing *288 to update the towers but that didnt work.
Other say toggling airplane mode fixed it for them. This is not a consistent fix for me.
Please add information here so we can try and find a fix.
I updated mine to the leaked 2.2 yesterday and I did lose my 3G for a few hours. I started to troubleshoot afterwards and toggling airplane mode would restore my 3g connectivity. I haven't noticed anything else that is troublesome so far, however, I am also missing some apps in the market.
TritonB7 said:
I updated mine to the leaked 2.2 yesterday and I did lose my 3G for a few hours. I started to troubleshoot afterwards and toggling airplane mode would restore my 3g connectivity. I haven't noticed anything else that is troublesome so far, however, I am also missing some apps in the market.
Click to expand...
Click to collapse
There is a fix for the market problem -
I am trying to keep this thread about the connectivity issues. I suspect the firmware update did something bad. I am not running any roms or updates.
I'll have to try toggling airplane mode, I haven't tried that.
Yeah, I'm having issues too, also video recording has stopped working.
Sent from my ADR6300 using XDA App
Not real sure if this is the same problem or not, but i'll post it here and we'll see. My phone seemed to have ZERO issues yesterday after the move to 2.2. Everything was working great (related to connections)
This morning, my alarm (on the phone) went off at 6:15am and I swiped it and got up, went and took a shower. While I was coming out I heard "Droid..." and was like, well that sux, a random reboot. A couple minutes later I came over to it and it was on the lock screen and the screen was dim like it was about to turn back off. I touched it to swipe and it was locked up and rebooted a second or so later.
Each time it came up, I had an X next to my signal meter and no WIFI or Data indicators. The process "system" kept dying and eventually causing the phone to reboot. I tried going into airplane mode / coming back out, but nothing.
As a last resort (so I could go to work) was to shut it down gracefully (reboots wouldn't let me get to hboot). And go and do a nandroid of the current setup and restore to yesterday right after I switched to 2.2.
After the nandroid finished I went ahead and rebooted it w/o a restore. This time the phone booted normally, no FC's and it's been running since then w/o any connection/reboot issues.
Obviously I'll be paying attention to this. It is actually nice having the "Droid..." so I know when it reboots
Dmtalon said:
Not real sure if this is the same problem or not, but i'll post it here and we'll see. My phone seemed to have ZERO issues yesterday after the move to 2.2. Everything was working great (related to connections)
This morning, my alarm (on the phone) went off at 6:15am and I swiped it and got up, went and took a shower. While I was coming out I heard "Droid..." and was like, well that sux, a random reboot. A couple minutes later I came over to it and it was on the lock screen and the screen was dim like it was about to turn back off. I touched it to swipe and it was locked up and rebooted a second or so later.
Each time it came up, I had an X next to my signal meter and no WIFI or Data indicators. The process "system" kept dying and eventually causing the phone to reboot. I tried going into airplane mode / coming back out, but nothing.
As a last resort (so I could go to work) was to shut it down gracefully (reboots wouldn't let me get to hboot). And go and do a nandroid of the current setup and restore to yesterday right after I switched to 2.2.
After the nandroid finished I went ahead and rebooted it w/o a restore. This time the phone booted normally, no FC's and it's been running since then w/o any connection/reboot issues.
Obviously I'll be paying attention to this. It is actually nice having the "Droid..." so I know when it reboots
Click to expand...
Click to collapse
I havent had issue with the system process dying and rebooting. Just the incredibly annoying fluctuations in the bars and connectivity.
I would go to use my gTalk or gMail and it would say no internet connection. Or if you open the browser. Same thing.
Warning!
Do not start a new thread with problems/questions in Development sub-forum. If you have to start a new thread, please do so in General. Else, post in the appropriate thread to which your problem/question relates. 2nd offense results in 3 day vacation. Thanks!
No data
I updated the radio as well as the leaked 2.2 ROM. I now can't get any data. It will say there is a 3G connection but the market, Gmail, browser won't work. I was previously able to get data I haven't changed anything since.
I thought my data issue was using the Hybrid Altell/VZW prl, but after a *228 option 2 I am still having an issue. It seems to be when I shutdown the phone, turn it back on, the mobile data connection will not turn on. Toggling airplane mode will fix it, or sometimes a reboot fixes it.
Also having 3g/1x/no data issues post update to 2.2
Upgraded 8PM last night, all good until about 10am this morning, realized none of my apps were sync'd, then tried to use Opera/Market/Etc. all saying connectivity issues. The airplane mode on/off seems to fix it, wondering if its a select few and we should reflash or people are experiencing this across the board...
arlindemini said:
Upgraded 8PM last night, all good until about 10am this morning, realized none of my apps were sync'd, then tried to use Opera/Market/Etc. all saying connectivity issues. The airplane mode on/off seems to fix it, wondering if its a select few and we should reflash or people are experiencing this across the board...
Click to expand...
Click to collapse
I had nearly the exact same thing happen to me. Flashed last night and then noticed the problem early today. A reboot of my phone fixed things; I'll continue to watch things closely.
Just got this for the first time as well.
I was just doing some configuration and needed to reboot - after doing so I did not have 3G and mobile network was ON in the settings.
Toggled to airplane mode and restarded - switched back after startup and 3G is back... but still this is troubling (I don't want there to be ANY problems haha)
All my Issues fixed with link @ bottom, thanks adrynalyne!
I take no credit, this is From: http://forum.xda-developers.com/showthread.php?t=737662
Originally Posted by adrynalyne:
Here is a new version that includes the streaming audio fixes.
http://www.4shared.com/file/RjEL6jSz/market_streaming_fix_froyo.html
I am trying SkyRaiders rom to see if theres any improvements. I am on WiFi and its been working good so far. I will know more tomorrow.
Are you just getting the slow downs/disconnects on cell or also on WiFi? I had some weird WiFi issues last night so I thought it was both. Are you all getting it on all data connections or just the mobile network?
Make sure System Select in Mobile Network settings is on Home Only. I did this and I've had zero data connectivity issues with the leak. Had them when it was on Automatic.
Try it out.
I will join in and say I am also loosing 3G...it would be fine for a little then disappear for a while...toggling wifi and airplane mode helps, but I want it fixed and not have to rely on those.
Seems that Sky Raiders Rom has fixed the issues for me.
brbdc said:
Seems that Sky Raiders Rom has fixed the issues for me.
Click to expand...
Click to collapse
Which version? I am using 2.00 and I am having 3G connectivity issues. When I set my mobile networks from automatic to home, I only connect at 1X instead of 3G.
Is this fixed in Sky Raider 2.01?
UPDATE: I should have stated my original problem which was my 3G data connection was shutting down at random and the only way to get it back was to go in and out of airplane mode. I also JUST NOW updated to Sky Raider 2.01 and see that I don't have and data connection at present. A reboot did not work either. I'll keep trying things...
UPDATE2: Got it working...for some reason it was turned off in settings. Appears to be working fine now. I haven't seen any disconnects yet. Fingers crossed...
UPDATE3: It started doing it again under Sky Raider version 2.01. Don't know whether it's the new v2 radio or something with Froyo...
Alleged v2 Radio Problem
brbdc said:
I reverted back to 2.1 but it kept the same baseband version 2.05.00.06.11.
I am still having the same connectivity issues.
So far I have seen people suggest dialing *288 to update the towers but that didnt work.
Other say toggling airplane mode fixed it for them. This is not a consistent fix for me.
Please add information here so we can try and find a fix.
Click to expand...
Click to collapse
It is beginning to look like maybe this is a radio (2.05.00.06.11) problem an not a OS issue. But what I don't understand is why more people have not complained. I do live in a fringe signal area for 3G, perhaps that has something to do with triggering this problem. But I too have found that toggling airplane mode isn't a consistent fix.
If this is indeed a radio issue, then we may have to just live with it until a new radio version is released. Perhaps it would help if more people came forward and shared their experiences about this alleged problem. If it is only a few of us, then what might we have in common???
Lexus One said:
It is beginning to look like maybe this is a radio (2.05.00.06.11) problem an not a OS issue. But what I don't understand is why more people have not complained. I do live in a fringe signal area for 3G, perhaps that has something to do with triggering this problem. But I too have found that toggling airplane mode isn't a consistent fix.
If this is indeed a radio issue, then we may have to just live with it until a new radio version is released. Perhaps it would help if more people came forward and shared their experiences about this alleged problem. If it is only a few of us, then what might we have in common???
Click to expand...
Click to collapse
See here, 99% sure has to do with WiFi. I've been turning off WiFi before I leave the WiFi area I'm connected to and I've yet to loose data connectivity.
If this is all there is, I have a fully working 2.2 on my DInc now...don't really see a reason to upgrade to the official!
http://forum.xda-developers.com/showthread.php?t=741947

[Q] BELL Atrix wifi to hspa ... problems

Is anyone else getting the same problem of no data connection when leaving your wifi network and going to Bell's network?
Every morning when i leave for work i get the same msg from every app trying to retrieve data. When i power cycle my phone, everything is fine.
I used to have this problem with 2 of my previous Atrixs. Now I'm on my 3rd and there seems to be no problem with data.
I've got the same problem. Sometimes it takes a reboot to get it working, extremely annoying.
other threads with this same topic. but just to check, try turning off wifi with the motoblur widget or in settings and not the power control widget. for me I haven't had the problem since day 2-4 (i have had it for 3 weeks now) that was the biggest thing i changed.

Lg g2 d802 network register problem

So i have a huge problem.
It seems that the phone has problem registering to the network.
I first saw this a week ago when trying to call someone... i could make the call, but it showed that i had enough signal (more than half).
At first i was thinking then the one i was trying to call had no signal or had closed the phone.
But i then noticed that my phone was the problem.
It simply could make a call even though it showed that is was register with the network.
Sometimes i rebooted the phone and it worked for a couple of minutes, and i could make calls, but if i left it be for 2-3 minutes and tryed to call someone , i could'nt.
Sometime if i went to airplane mode and came back i could make calls, but after some minutes i had again problems.
I tryied everything, like :
- no wifi
- no gps
- reset to stock
- use only 2g
- use only 3g
- use 4.2.2 or 4.4.2 or 5.0.x
Nothing worked.
Has anyone had these kind of problems ?
So i sent it to lg service, and they said it was the motherboard.
So bummer ..
Topic can be closed.

Sudden loss of Mobile Data on Note 4 (with Cyanogenmod)

Hi Everyone,
Firstly, I hope I'm posting in the right location of the forum - it's a big place this site!
I rooted my Samsung Galaxy Note 4 (SM-N910G : Singapore) about 6 days back; was messing around with some apps I frankly didn't understand and managed to brick my phone. I managed to use ODIN to flash across TeamWin recovery system and managed to install the Cyanogemd 12.1 Nightly latest release. Other than the poor battery life and excess heat the phone produced when playing Clash of Clans I was thoroughly enjoying my Cyanogenmod experience!
Last night, I was at a bar playing Clash of Clans and my phone died. I fast charged it and continued playing Clash, died again but this time I decided to be social, leave my phone off and drink with my friends. When I got home about an hour later I started charging my phone. After a shower and brushing my teeth I went back to my phone, it booted fine but I couldn't get mobile data. Didn't think much of it so decided to connect to my home wifi and head to bed. When I left the house this morning to go to work I realized the mobile data issue was not fixed and all day I have been unable to get any mobile data. I did not install any new apps or change any of my phone settings yesterday.
Phone calls and SMS continue to work fine and I have no problems connecting to my carrier; WiFi is also fine.
I've spent a few hours today researching online and have taken the following steps to try and address the issue:
Checked Mobile Data Toggle to ensure it was on.
Turned Off / On Mobile Data.
Manually selected my carrier Network.
Tried the Flight Mode loop other users have mentioned.
Toggled between available factory APNs.
Deleted all APNs and manually added a new one with carriers default settings.
Restored APNs to factory settings.
Dialled *#*#4636#*#* from my handset and played around with Preferred Network type. [I noticed inside the Phone Info screen that my GPRS Status is 'Disconnected']
Performed a factory 'wipe' with TeamWin recovery and re-flashed Cyanogenmod across the handset (newest 12.1 Nightly build dated 11th August 2015).
None of the above has worked and I'm beyond frustrated. I'm now on the verge of giving up, I'm download the stock ROM from SamsMobile and thinking of unrooting and going back inside the Matrix. It's been massive hassle this last 24 hours trying to resolve this!
I was wondering if it was in fact a hardware issue; could the excess heat in the phone have damaged whatever it is that connects to Mobile Data? I don't know, my Phone Calls and SMS work totally fine - as my does my WiFi.
Really hoping someone can help me before I re-flash stock ROM!
Regards,
TGM

Random signal loss

Alright guys, I am done with this. I am at unlocked international/UAE S10+ (SM-G975F on Exynos) which is kept uptades as soon as OTA comes out. Now I am on Build PPR1.180610.011.G975SFXXSASH1, baseband version G975FXXU3ASG8. Sometimes (like 2-4 times per day!!) I got this issue, where my signal is lost, and network gets disconnected (Screen 1 & 2). At the same time, for comparison, my iPad LTE is still connected, without any network issue (screen 3). iPad uses same carrier as SIM 2, SIM 1 is different, but as you can see, both are disconnected. Once I turn on & off the airplane mode - everything comes back to normal just in a second (screen 4). I tried wiping cache, wiping network settings, but it's not helping! The issue is, that once it's disconnected I have no idea how long it keeps this way, and nobody can call me during that time, that pisses me off. It seems like a software issue to me?

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