[Q] How many people is this happening to? - Galaxy S 4 Q&A, Help & Troubleshooting

Alright, I've had my S4 for about 3 months now. I've never dropped it, never scratched it, its usually in a case with a separate (non glass) screen protector. It still looks brand new.
This morning I was using it in my car in the parking lot of my apartment complex, slip it into my pocket, get out of my car and walk to my room. I took the phone out again and the screen does not work. Just flashes a bunch of colored lines and goes black again. I looked carefully and noticed it was cracked all the way through the LCD panel. The glass itself is unscratched and perfectly smooth. Is this a common problem with this phone? Why did this happen so easily?

Really strange. I hear people having problems like this but can't speak on it because I never experienced it. I like to keep my device protected with a silicone case to absorb shocks just in case I bump into something while it is in my pocket or drop it. Plus a good screen protector.
Those thin hard shell cases are big let downs. They might keep your device looking pretty and thin but they are unreliable.
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Trueray said:
Really strange. I hear people having problems like this but can't speak on it because I never experienced it. I like to keep my device protected with a silicone case to absorb shocks just in case I bump into something while it is in my pocket or drop it. Plus a good screen protector.
Those thin hard shell cases are big let downs. They might keep your device looking pretty and thin but they are unreliable.
Sent from my GT-I9500 using xda app-developers app
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Yeah, I dont like the thin ones. The seem like crappy protection. I had the Neo Hybrid but that cracked last week so I ordered a UAG...it arrived today. Just my luck

Related

Screen protector.

How many people use em? Got the invisible shield on but it makes the screen look horrible. Anyone else think the same?
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corybucher said:
How many people use em? Got the invisible shield on but it makes the screen look horrible. Anyone else think the same?
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Weird, I have my Zagg on and it looks fine. Unless of course your talking about when the screen is off.
I'm using an XtremeGuard which I got off eBay for $2.50. It is wonderful!! It had bubbles and stuff when the screen was off when I first put it on, but EVERYTHING cleared up within 2-3 days. I used a mild soapy water to put it on, so it was kinda "rainbow" looking when the screen was lit up, but all of that has since dried up. The screen is crystal clear both on and off. If you didn't know there was a screen protector on there, you would see it. You can tell by touching it, it feels a little more grippy, which I actually like. Also it hasn't intefered with the performance of the touchscreen as well, I'm 100% satisfied with it.
http://cgi.ebay.com/NEW-XtremeGUARD...ewItem&pt=PDA_Accessories&hash=item35a9e73eed
Mine is still as naked as the day I bought it. Mint condition, too.
corybucher said:
How many people use em? Got the invisible shield on but it makes the screen look horrible. Anyone else think the same?
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Mine looked terrible at first too, but after about a day, I guess the liquid fully dried and it didn't look cloudy anymore.
Bought a 3-pack from a Sprint store.
Don't use the anti-glare one. It significantly lowers the image quality.
It's akin games which use the film grain effect, except here you'd want the clarity instead of fancy effects.
Thank you all for your responses, I really appreciate it. I guess it only looks bad because I got a few scratches on the screen protector itself but I guess that's why you buy them in the first place. I might call to get a replacement if it gets any worse, these have a lifetime warranty.
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corybucher said:
Thank you all for your responses, I really appreciate it. I guess it only looks bad because I got a few scratches on the screen protector itself
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That is exactly the reason I don't use a screen protector. They are made out of plastic and will scratch easily. The glass that is covering the LCD is made out of glass and VERY difficult to scratch. Seems like a waste of money to me. I had 3 iPhones and never had a scratch in the glass.
Did not work for me
I bought an invisi shield Saturday and they put it on my phone, I have had problems typing with it. I even tried to recalibrate the typing but it was not even able to type the first letter. Therefore, I took the front shield off and i am able to type with no problem now. Sucks.. maybe they put it on wrong because my wife's phone is working fine with it on. Life time warranty on it so Im going to take it back and have them try it again.
chazglenn3 said:
That is exactly the reason I don't use a screen protector. They are made out of plastic and will scratch easily. The glass that is covering the LCD is made out of glass and VERY difficult to scratch. Seems like a waste of money to me. I had 3 iPhones and never had a scratch in the glass.
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i'm with you dude! i've never used a screen protector. still flawless!
GReddySetGO said:
I'm using an XtremeGuard which I got off eBay for $2.50. It is wonderful!! It had bubbles and stuff when the screen was off when I first put it on, but EVERYTHING cleared up within 2-3 days. I used a mild soapy water to put it on, so it was kinda "rainbow" looking when the screen was lit up, but all of that has since dried up. The screen is crystal clear both on and off. If you didn't know there was a screen protector on there, you would see it. You can tell by touching it, it feels a little more grippy, which I actually like. Also it hasn't intefered with the performance of the touchscreen as well, I'm 100% satisfied with it.
http://cgi.ebay.com/NEW-XtremeGUARD...ewItem&pt=PDA_Accessories&hash=item35a9e73eed
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Click to collapse
How is the fit on that screen protector? Does it fit exactly all the way around? Is there a space around the edges?
Thanks!
I just got a screen protector put on mine (first time ever having one on) and now it screws up my swyping in... swype... it confuses it... messed with settings and everything.... pain in the...
+1 for Anti-Glare.
I know most people do not like them because they "reduce" the colors or quality of the screen, but I like the fake that it provides a smooth surface and doesn't leave any fingerprints compared to Crystal-Clear screen protectors
I got the Zagg (actually I am on the second one, as the first came off in my pocket and got covered with lint).
I should say that Zagg is great, they sent me a new one with no questions asked and even waived the shipping, since the replacement was requested so quickly after purchase.
In any case, I am now second guessing my decision after viewing a youtube video on the scratch resistance of the screen.
Just go to youtube and search for "HTC EVO screen test". (sorry, as a new user I am unable to post the link).
Here's the link. Pretty impressive.
http://www.youtube.com/watch?v=eeoAl-94bks
I've used all kinds of screen protectors for all my devices until the ZuneHD, which is supposed to have Corning Gorilla Glass, supposedly super scratch resistant. Long story short, i pulled it out of my pocket where it was by itself and it had a nice fat scratch on the surface. Brought it back to Best Buy, got another one, and swearing to never trust any claims to scratch resistance.
Using a clairvue clear on my Evo 4g, and clairvue antiglare on a tp2, and a martin fields on a tp1, all 3 are well protected and i've never been happier.

Battle Scars *OUCH*

So I'm trying hard to keep my phone from getting even one scratch until my cases come in, which should be any day now.....
....then today I freakin' drop it on the concrete by accident.
I feel like $#!t ...my heart sank.... damn it!!!
BUT, on the bright side I am very surprised on how well it took the hit. The phone dropped and actually rolled a couple of times, yet it only marked up the plastic/metal looking trim that goes around the phone.
By any chance do you think the rim piece would be available later for a replacement part? Gosh I sure hope so. I'm desperate to go rip off the trim at the T-Mobile store
...I keep telling myself....it could have been worse right?
Bottom line: For how hard it hit the concrete, I'm impressed...since it was dark I was thinking it was going to be way worse, until I held it to the light to see the damage. Thank goodness for not a cracked screen....
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..
Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.
you should put a warning in the title, those pics are way to graphic.
:'(
Mithent said:
Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.
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Yea I agree that the Vibrant is well made. I've read a lot of some people commenting on the material and all, but obviously they have no idea how well the made it is. Heck, I'm kind of glad it wasn't heavy and bulky.....
"THE heavier they are the harder they fall..."
Kudos Vibrant....just can't wait to put a case on it to mask the scars....Soldier.
Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
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I know brother....I'm slowly getting over it though.... I can't wait until my black case comes in so I can put it on. At least I won't see the scars....
I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
Sent from my SGH-T959 using XDA App
iunlock said:
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..
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Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!
OH MAN. I am week in the knees just looking at it!
Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
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Click to collapse
more like nsfw.
dam that hurt me. i just got mine last night, hope i dont do the same
A gel skin would cover those up nicely. I decided to get one in the first place because even though I love the feeling of this phone without the skin on, I hate scratches/dents a lot more.
I had a bad track record with my G1 too... dropped it like 4 times
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
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afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
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I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping
Don't be too sad. I got a screen scratch the other day. Of course its real tiny and when I point it out to others, they can't even see it. But its all I see.
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At least you got it over with. Now no more worries about dropping your phone. lol
At least you can cover it with a case, unlike scratches on a screen.
Ouch! That looks like it hurts.
Feeling Vibrant on xda-app
afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
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Click to collapse
The best one IMO is the one from clearfreak, which is the one I have. Just make sure when applying it, to follow their directions. You have to spray it with water, wet your fingers and squeegee the water out with the little tool it comes with.
It's made out of 3M and you can't even tell it's on. All the other screen protectors like the generic ones really mess up the touch response. It's not as responsive from what I've noticed. Stay away from chEapBAY if you know what I mean...those are all pieces of junk from china, hence 5x protectors for $0.99US
lqaddict said:
I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping
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Same one I have and I love it....the 3M stuff is awesome, thank goodness if it wasn't for it I would have definitely have scratches from the fall.
You should write them and ask to exchange your screen protector. I actually got mine swapped out because I had some annoying lint on the sides and couldn't get it out so they swapped it.
disturkis4u said:
I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
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I know that feeling! My heart literally stopped....The whole freakin' world stopped LOL....
I once had an HD2 as well and that thing weighs a ton. Bigger it is the harder it falls...That phones like half glass....miserable phone.
acspin said:
Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!
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Click to collapse
Very interesting you asked that because I was curious at first as well. However, I must say that once I did put it on, it didn't alter the quality at all.
As for it being sticky, I assume you mean on the surface when you glide your fingers across it right? Well...it depends if your hands are dry or not....it really doesn't bother me and I think it works fine...the only time it may be a little resistant is when your hands are sweaty. I think that would go for most all screen protectors though...

Arrrgghh I've scratched it. ALREADY.. :( (the paintwork)

Any tips on touching up the chrome paint work. Dropped it getting out of the car. Scuffed the corners.
Had ordered the cover but hadn't arrived yet. Highly recommend some sort of cover before taking this beauti out.
dskmat said:
Any tips on touching up the chrome paint work. Dropped it getting out of the car. Scuffed the corners.
Had ordered the cover but hadn't arrived yet. Highly recommend some sort of cover before taking this beauti out.
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i hate you
Wrong screen protector and it's on upside down.
of course its upsidedown? better some old screen protector than non.
Any one tips on touching up the plastic chrome edging.
Ouch. Looks like you have the wrong sized screen protector on - it looks the same as mine. Came with my Case-Mate, not sure why they provided the wrong protector. Maybe they hadn't produced the right ones yet and and thought the wrong size was better than nothing.
That my worst fear ..ouch
Too bad the didn't get rid of the crome and go all black like on the nexus s
I did this to my vibrant...did u get at store? If so just swap it. Make something up like randomly rebooting
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same here. got it with the casemate. Useless screen protector anyway. need something that resists fingerprints.
dskmat said:
Any tips on touching up the chrome paint work. Dropped it getting out of the car. Scuffed the corners.
Had ordered the cover but hadn't arrived yet. Highly recommend some sort of cover before taking this beauti out.
Click to expand...
Click to collapse
get a black (not translucent) silicone case, and you are all set.
I did the same thing like second week I had my AT&T Captivate, did not bother me much. No phone is gonna stay scar-free forever
i just want to say:
O dear think its time to use my case
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well if you want guys who have lots of paints, and who might be able to cover it, then try looking for one of them game workshop places, they have loads of paints in there and other stuff, I dropped a hd cam year ago and I passed by one of these shops and guy in there found a paint to cover it perfect.....just a thought
pray that the phone starts making awful noises and constantly reboots itself.
Then you have a reason to take it to Samsung repair centre.
The warranty i believe is 2years.
I ordered my cases from 2 ebay Us sellers and still haven't received them. Sad my phone from OK arrived first.
Sent from my GT-I9100 using XDA App

Case vs NoCase

I was so anxious about dropping\scratching my phone that I bought this huge case from amazon and now I've realized....Using a case just ****ing ruins this phone, it literally becomes a working brick (literally) also its well known that its probably the thinnest phone around, i mean forget the case yo. Anyone else agree?
http://www.amazon.com/Flip-Cover-EF...949365&sr=1-6&keywords=Samsung+Galaxy+S3+Case
Sent from my SAMSUNG-SGH-I747 using xda premium
I agree.
I have had an Evo, and an Evo 3D previously. Both of which I never used a cover/case on.
Then I got a small clip on case for my GSIII, but really dislike the bulkiness that it adds to the phone. I keep toying around with it, taking the case off, then putting it back on. I really am thinking of going caseless. But I do need to find a good screen protector. If I decided to do that.
I'm still debating, every time I buy cases I end up taking it off with in a few days...I already got a screen protector and I think that's all I need.
Sent from my SPH-L710 using xda app-developers app
@Cuhrazy
That Flip case, doesn't look like it'll protect anything if the phone was dropped.
I need a kickstand, need it. So I have a Case-Mate Pop!. It does make it brick-like when I have the phone in it.
I really really want a case cuz I'm scared to drop it. And my hands get oily and it starts slipping lmao. But then again, a case will cover up its sexiness
Sent from my SGH-T999 using Tapatalk 2
You don't have to get a giant otterbox, I have a tpu case and I think the little extra size to the phone is perfect and you get a little more protection from dropping.
Halmo said:
You don't have to get a giant otterbox, I have a tpu case and I think the little extra size to the phone is perfect and you get a little more protection from dropping.
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Click to collapse
Yeah TPU cases are good. Not really big but do give some protection. I'm looking at one of these: www.cruzerlite.com
Should be some Youtube reviews also.
Don't buy the white d30 open button case, gets dirty crazy fast, and cleaning it removes the white finish
Sent from my SGH-T999 using Tapatalk 2
I ended up buying one even though I don't like em because the phone seems a bit slippery to me and want to avoid dropping it.
Either way, the tpu case I bought isn't that bulky so I'm ok with it.
Powered by the SGSIII
I didn't want a case
But then I got the phone and now i'm afraid i'm going to drop it so I bought a slim TPU case and a slim TPU bumper. I may rock it without a case every now and then because this phone feels and looks great.
no case brah.
i got a free one to protect it until i get one of these
shopandroid.com/samsung-galaxy-s-iii-skin-cases-top10.htm
This is my solution to the whole thing. http://forum.xda-developers.com/showthread.php?t=1645709 It focuses more on the screen protection than the case itself, so I'll sum it up here too.
I have found XO skin to be the best pick of wet install protection. Their skins cover any device so perfectly edge to edge that they virtually disappear. Other companies like ZAGG say they have "features" like the "orange peel effect", and that due to the fact that the Galaxy Nexus has a curved screen the shield needs to be smaller to accommodate this and there's nothing they can do. It's bull. They look like crap and it's their way of trying to hide that. XO has a full body protection option that when installed properly offers complete protection from every day nicks dings and short distance fumbles (all you can ask for from a case) that you almost forget is there. And when you do remember you show it off to people, instead of shoving your ZAGG covered phone back in your pocket in embarrassment. It still has a slight rubbery feel under hot heavy use (no innuendo intended), so I put a brand new new cheepo throw away plastic screen protector over it every couple of weeks to solve all my issues. (trust me when I say the XO Skin is completely unnoticeable underneath it. It does NOT look like you have two screen protectors on. Many people didn't believe me) I have been case free for 2 months without a care in the world about it, and my phone still looks wonderful.
Sent from my Galaxy Nexus using xda app-developers app
I need a case. My hands are small so when I try to reach with my thumb across the screen, the base of my thumb will usually barely touch the screen causing chaos with the touchscreen. Case with raised sides that protect the screen some when dropped keep my thumb from hitting the touchscreen on the sides.
I picked up a otterbox commuter a few days ago it's was a pain to get the phone in and is a bit big but I am happy with the case and screen protector as accidents happen and it's better to protect the phone then pay $600 to replace it.
Sawdizzle said:
@Cuhrazy
That Flip case, doesn't look like it'll protect anything if the phone was dropped.
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Click to collapse
Thats the point. It replaces the battery cover and adds protection to the screen. Sure it prolly wouldn't be that great for the back but you would have an extra back cover.
Robert Hodgson said:
I picked up a otterbox commuter a few days ago it's was a pain to get the phone in and is a bit big but I am happy with the case and screen protector as accidents happen and it's better to protect the phone then pay $600 to replace it.
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Click to collapse
Does yours come with a built in screen protector? I wanna get one but I hate the screen protecter.
Sent from my SGH-T999 using Tapatalk 2
find a good case, adn yo're G2G. I know my POP! isn't the thinnest, but I already dropped it onto tile from about 3 feet today. i'm not taking any chances. lol

Fine scratches

Anyone else have very faint surface scratches on the back of their phone? No idea how I got them on this supposedly sturdy phone, but they are there. The phone has been on microfiber resting at all times.
My question is this, anyone think we can polish the back to get light scratches out?
Sent from my PH-1 using Tapatalk
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
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sk33ls said:
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
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Click to collapse
Yea I saw the video. That's what has me annoyed. Essentials talk of durability is well documented. Add that to the fact that no cases are readily available means you kinda need to just put up with whatever happens. I'm wondering if we can just use a mild polish on the back to alleviate any minor scratches. Mine are almost invisible, but I their presence at all on a phone I baby, bothers me.
I think baking soda and water would do the trick.
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I began to see fine scratches on the back of mine within days. I carry it in my front pocket with nothing else. I'm not aware of any rough treatment at all. I feel disappointed as well.
Same problem here ,another thing to be disappointed besides the Camera.
Same here
I was getting some as well. Try the polish out and see if it works? I don't think anyones tried it yet. Also if you don't mind covering the back you can always throw a skin on it. Also makes the phone a lot less slippery
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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Click to collapse
Interesting. Have you complained to customer support about scratches? I wonder what their take is.
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NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
Click to expand...
Click to collapse
I also have fine scratches on the back of mine, with scratches near the USB c port. I also have a replacement supposedly on the way, but for freezing & random reboot issues. What did they replace your phone for? How long did it take for you to get the replacement?
Mine was for bad light bleed and the coating on the titanium coming off. Now I have to exchange again because the one they sent me has no speaker grille.
They sent the replacement next day air after they called to confirm. I had already sent my defective device in. This was before they started doing advanced replacement.
I wish you hadn't said anything.. I have them too
Maybe they could be polished out, but if it scratches this easily they are destined to return.
The phone is not supposed to be scratch proof. I'll be surprised if they'll take your phone back just because of slight scratched. Put it in a sleeve to install vinyl backing for peace of mind.
Mine had scratches from day one... lol Just placed my replacement order yesterday but I don't expect to get it anytime soon. Phone is off and collecting dust til I get the box to return it. They stated they wouldn't have any new devices (hopefully ones w/o much of the hardware issues like the speaker grille) in stock until this week when they emailed me last week.
I ended up getting a replacement from essential and placing a skin on the back to protect from getting these fine scratches. I don't hate it as much as I thought I would, I miss the shiny back but I like not having scratches and finger prints all over the back. Wahoo!
Sent from my PH-1 using Tapatalk
Had mine for over six weeks, and no scratches here.
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
Malacant said:
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
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Click to collapse
Close to that area are the magnets, magnets attract metal and sand, sand is one of the few things that can scratch glass and ceramic. Sometimes even if we believe or not we have sand in our packets due to daily life. Then we have scratches without knowing where we scratched.
Sent from my SM-N950U1 using XDA-Developers Legacy app
I don't understand people complaining about micro scratches like it's something wrong with the phone? If you live in a place that has sand then you should have some type of protection on your device if you don't want scratches. Sand (silica) is harder than any coating and will scratch any phone. It also can become ubiquitous. One of the persons here literally has a user pic with them on the beach! Why make it Essentials fault when your failure to protect your phone is the issue?
I got my scratches at my corporate office in my cube. Nowhere near beach or anything of that sort. Was just playing with it and setting it up. Anyone who's not using any protection on the back and have been using it regularly saying they don't have any scratches, please share a close up video of your phone's back in nice HD detail close up so we can be in awe of your magical device with no scratches. Be sure to move it around under a bright light too. Lol. Be real people, you're gonna get scratches without a protection, whether it's a skin, case or whatever.

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