No audio during call - Galaxy S 4 Q&A, Help & Troubleshooting

Hi, since few days I have a big issue on my i9505: i have no audio on a call, nobody hear me and I don't hear anybody, it happens also with headset and loudspeaker. I've tried with a full wipe, with a factory reset, restoring a stock firmware, nothing works..Any ideas?
Thank you

Mone181 said:
Hi, since few days I have a big issue on my i9505: i have no audio on a call, nobody hear me and I don't hear anybody, it happens also with headset and loudspeaker. I've tried with a full wipe, with a factory reset, restoring a stock firmware, nothing works..Any ideas?
Thank you
Click to expand...
Click to collapse
radio...?

How to check it and how to flash it? Thank you so much..
Inviato dal mio GT-I9505 usando Tapatalk 4

Mone181 said:
Hi, since few days I have a big issue on my i9505: i have no audio on a call, nobody hear me and I don't hear anybody, it happens also with headset and loudspeaker. I've tried with a full wipe, with a factory reset, restoring a stock firmware, nothing works..Any ideas?
Thank you
Click to expand...
Click to collapse
Hey there. You need to get the phone replaced.
I had this problem and reset the phone, took battery out, factory reset etc. No luck.
O2 took it back and "fixed it" saying "flashing the firmware is always recommended". Came back working then a week later it went again. All in call volume gone but games and video were fine.
Sent it back to O2 and got a call from the engineer saying No Fault Found so I explained the issue and again got the phone back "fixed". It lasted another week or so and in call volume went.
I got online to O2 via the chat and contacted customer services. They sent me a new SIM, didn't work. So I hit the roof and explained why I wasnt happy paying for an expensive phone when I couldnt make calls.
Anyway they sent me a new phone (door exchange) and (fingers crossed) the problem has happened again. Although I've had the new phone less that two weeks......
Its a hardware problem.
Oh and I posted on the O2 Community and on here and googled the internet and NO ONE had experienced it. There were a couple of occurrences on an S3 but that was it.
So I'm actually pleased its happened to someone else (sorry).
GG

Related

No sound from the speaker

I don't know where to look on this forum, but i have a problem with my speaker.
My sound ( mp3, ringtone etc. ) is not comming out of the speaker on the back of the phone, but out the speaker where normal conversations come out when you call.
Does anyone know this problem.
Souns is really bad en nou loud at all.
Thanks
I have the same problem...
Any idea? Or warranty?
Had same prob. Just turn off and on
Sent from my GT-I9000 using XDA App
So we cant do anything
Hi,
I know this post is already old but I've been experiencing the same bug for two days. I have my i9000 since july 2010 and never had this bug before.
I'm running XXJQ3 with CFROOT only.
Does anybody have an idea?
FAQ on any problem like that is to Factory Reset the phone first .
jje
in my case.. i just restarted my phone..
Ok, restarting the phone works but I don't want to restart it every two days
I've done a factory reset two weeks ago, I will try again.
My mate had same problem, restart fixed it,, if that dont work maybe remove battery for 10 mins then give it a shot

[Q] No Voice (incoming or outgoing) on Nexus 4?

OK, having a huge problem with my Nexus 4. I'm still running stock kernel/ROM (although I am rooted) and everything about the phone works great EXCEPT for the phone itself! What I mean by this is: everything works (data, texts, tethering, et cetera), I can make and receive calls... but on those calls, there is no sound in *either direction*; when on a call, the mic doesn't pick up my voice, nor does the speaker relay the caller's voice. WTF?
My in-call volume is set to maximum, as checked via Power Toggles.
I've also noticed that the phone has a hell of a time hanging up after a call. For instance, I make a call on the N4 (again, no voice/sound during said call), and when I go to hang up the phone screen simply says "hanging up" and hangs like that for almost a minute. If I try to make another call after that, I get an error "Call Not Sent".
Any ideas how I might be able to track this problem down?
I should also mention that I don't know how long this problem has been present. I really don't use voice calling very much. When I tested the phone when I first received it, I simply made a call from it and to it from our land line and made sure it rang... I didn't think that there might be any issues with the call itself!
I have a brand new N4 that I just rooted using WugFresh toolkit and I see now that I can't hear anything during a call nor can the other person hear anything.
I've tried downgrading to .33 and .27. Also reflashing .48 with no success.
What should I do?
If you are experiencing the same problem I was, it wasn't fixable. I tried everything (reflashing stock, trying different ROMs, etc.)... and apparently it was just a hardware defect. I contacted Google and after explaining the issue (which they hadn't heard about at that point) they shipped me a new phone, which works perfectly.
I would highly recommend not wasting your time trying to diagnose the issue further and get in touch with Google about getting a replacement.
Cheers,
Matt
Thanks a lot for getting back to me. I contacted them and they already sent a replacement unit.
I found a thread on Google forums with six pages of people complaining about this. Apparently is not an isolated problem. Half of the people have the problem after updating to 4.2.2 and the other half (last pages) are all with new phones (4.2.2).
jumped in been a while since I had a play with LS - first impression love the splash screen :good:
Same problem, no warranty
Lucky you guys who were still under warranty. My Nexus 4 is 2 years old now and I just got this problem. It seems to be software related. The mic and speaker works for anything else other than placing phone calls. Furthermore, even if I plug a standard headset thought the 3.5mm jack, still no luck. The same with bluetooth headset.
It's interesting that when this problem started I would be able to place or receive a call once per reboot, i.e., after rebooting, the speaker and mic would work on the first call, but not for the second call unless I reboot the phone. Now I doesn't work even after reboot.
Gargabe?
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
I have the same problem.
Reverting to stock solved the issue form me until a fix for CM11 will be found.
BTW there is a bug report for CM11.
I can't post links but the code is CYAN-5728 on the CM bugtracking system.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
The issue is with Google Play Services. more specifically the checkin service within it.
(this is from the CM bugtracking system , code: CYAN-5728, as stated by pupillo)
download/install the app "DisableService" from the play store. (must be rooted)
under the [System] tab, browse to "Google Play Services", tap it, then browse to "checkinservice", uncheck. (it will prompt for superuser, allow)
restart phone
try placing/receiving a call
none of u guys spent even 1 second to check this forums for answer. there have been at least 2-3 threads about this issue, all of them containing/linking to the fix.

[Q] Galaxy S4 No call Audio

HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
Mind dialing *#1234# and write it down here
Repulsa said:
Mind dialing *#1234# and write it down here
Click to expand...
Click to collapse
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
affanabid said:
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
Click to expand...
Click to collapse
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Repulsa said:
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Click to expand...
Click to collapse
Both methods not working
Did you flash (custom) kernel recently?
Dear OP,
I had this with my S4 it went to the menders 3 times, each time they factory reset it and flashed latest and sent it back working.
(I had obviously already done this myself)
Then it would go again. After the third time enough was enough and I escalated it and the replaced it with a new handset and no more problems. I think this is a hardware issue and you're gonna have to get a replacement.
Search XDA for mine and others threads or go to O2 Community where there are a couple of others stories (mine included)
Cheers,
GG
Hello .. i have an S4 with almost the same problem .. incall sound is like an radio interference very strong ... about 90% and in the background i can hear the call only 10 % so its unuseable. I also want to specify this is only manifested on headphones handsfree (tryied many kinds same result), bluetooth works fine, voip / skype also.
The thing is i never made gsm calls (with headphones) between the firmare updates to be shure if it comes from the firmware
i9505
4.4.2
bb i9505xxugng8
unrooted
So from my experience i'm guessing the audio chip is almost at the end of life, so if that is true dont think any software sollution will fix this.
But if anyone has an idea, that would help.
Thanks in advance.
I had the same problem - no in-call audio, everything else working fine. GT-I9505 running 4.4.2. If I restarted the phone then in-call audio would work for a while, then stop again. It was getting to the stage where I couldn't rely on it working for more than half an hour. I searched the web and found lots of non-functional suggestions, I tried lots of things and this is what I ended up with:
1. I deleted the call logs. It didn't seem to help, but it may be relevant if the next steps don't work for you.
2. I restarted in Safe Mode. Even after about 3 hours I still had in-call audio, so it looks to be a software problem.
3. I then restarted in normal mode and after about 18 hours I still have in-call audio working. Not sure how long it will last, but it's a huge step forward for me.
Hope this works for you.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
NO voice During call
hi guys
i have a problem with my s4 9505, i cant hear voice during network but i can hear voice on whatsapp/skype.
I have tried rebooting, even i switched to previous OS 4.4.2 , but in vain.
please suggest some solution
i have 3 log cats of this issue
https://mega.co.nz/#!xtMwHLrb!AaYC99...VomCwGvCKuP9Q0
https://mega.co.nz/#!s0txRIAb!xJ4Ws4...ABUR3l0tI8Fg2E
https://mega.co.nz/#!Q08Qlb7L!AULugi...NtPTOdMuapjT4k
rpsdguy said:
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
Click to expand...
Click to collapse
Same for me, it was the sim card not seated properly.
Same Issue to me
See, i got a similar problem, when i make a phone call sometimes it works and sometimes the phone loses the sound. after a reboot the problem seem to be gone during a brief moment, then it lose sound again. I've tried all kind of software solutions and get some conclusions after reading a lot of posts.
First: Is a hardware issue. Is related to the sim card reader and the charging port.
I've started experiencing the Cannot detect your simcard problem and fix it with a piece of foam,(it actually works great). The sim card problem was hiding the sound issue because it constantly reboots the phone, 2-3 times a day, and even if it loses the sound i didn't realize because i have to restart because of the annoying pop up.
I'm on CM13 now, and was working great for a day or two. then it starts losing sound again, first was call audio only, then even when the phone try to make the unlock sound it freezes, get in an unresponsive state. When i hit the phone softly he makes the unlock sound and starts working really good. Then Ii think, let's try that when it loses sound anywhere else. Try to play a song and the phone freezes and no sound is coming from the speaker, little hit and starts playing. Try to call and freezes or start the call without sound, little hit and works great again. So…i started to wonder what if is the same sim card issue, a faulty connector, that make perfect sense to me. So given the fact that I cannot aquire replacements and the fact that i’m reallyyy cheap, i will try to use a piece of foam on the top of the charger connector as well as the sim card reader. I’ll keep you posted if that Works for me.

Call problems

Had to send my SP back for repair today, i'm on o2 uk and had nothing but problems calling out with this handset.
Not only that people cant get through either and it just diverts directly to voicemail!
Changed the firmware, done a fresh install, I know its not a sim card issue as I have used it in a different phone with no issues
Anyone else had a similar problem?
did u find any solution?
Oh god I hope mine doesn't start acting that crazy, I mean lately I too had problems with calls as in automatically turning on the speaker when aswering.. also the front camera has stopped working unless I restart the phone, then everything is normals for a couple of hours
zincir said:
Oh god I hope mine doesn't start acting that crazy, I mean lately I too had problems with calls as in automatically turning on the speaker when aswering.. also the front camera has stopped working unless I restart the phone, then everything is normals for a couple of hours
Click to expand...
Click to collapse
I've got exactly the same problem with speaker turning on when I answer a call. I was planning to do a complete reset of the phone this evening hoping to solve this one.
Jcei said:
I've got exactly the same problem with speaker turning on when I answer a call. I was planning to do a complete reset of the phone this evening hoping to solve this one.
Click to expand...
Click to collapse
Me too, it's just I kinda hoped I could wait the new update out though it was quite awkward in the metro today when my gf screemed out of the phone when I answered.
Any good backup app you have on mind?
zincir said:
Me too, it's just I kinda hoped I could wait the new update out though it was quite awkward in the metro today when my gf screemed out of the phone when I answered.
Any good backup app you have on mind?
Click to expand...
Click to collapse
I took a backup with PC companion. You can backup sms and contacts, and I wouldn't recommend to restore apps to avoid restoring the bug
Do 2 backups, 1 complete and one with only sms and contacts so you can choose what to restore and try.
At the moment the problem seems to be solved, but more time is needed due to the fact that it wasn't happening 100% of the time on my device.
Jcei said:
I took a backup with PC companion. You can backup sms and contacts, and I wouldn't recommend to restore apps to avoid restoring the bug
Do 2 backups, 1 complete and one with only sms and contacts so you can choose what to restore and try.
At the moment the problem seems to be solved, but more time is needed due to the fact that it wasn't happening 100% of the time on my device.
Click to expand...
Click to collapse
Downgraded back to 4.1.2 as I thought it might be a firmware issue, (I did have the bug where it answered direct to loudspeaker too but I believe that is a 4.3 bug)
Still had issues with calls not connecting and not being able to receive calls, so I have sent the phone back for repair.
Today I have received an email stating the phone could not be repaired and I will be getting a replacement phone, I don't know whether this will be a new handset or a reconditioned one yet
zincir said:
Me too, it's just I kinda hoped I could wait the new update out though it was quite awkward in the metro today when my gf screemed out of the phone when I answered.
Any good backup app you have on mind?
Click to expand...
Click to collapse
The problem is caused by the Chrome update. Uninstall all updates and disable the app, and your phone won't switch to speaker anymore
Sometimes when I answer my incoming calls it goes to speakerphone.Then I have to restart my XSP to get out of this problem.
Sent from my C5302 using XDA Premium 4 mobile app

Note 3 has no more sound at times

My last thread has been shut down for no reason and I'm still looking for an answer.
Ok for 2 days now, the speakers on my phone would randomly stop working and start working again
I've tried restarting the phone and Turning It off but it still does the problem.
I never dropped my phone or had any water get In it so I don't understand
Somebody Help
Thanks
young_makaveli said:
My last thread has been shut down for no reason and I'm still looking for an answer.
Ok for 2 days now, the speakers on my phone would randomly stop working and start working again
I've tried restarting the phone and Turning It off but it still does the problem.
I never dropped my phone or had any water get In it so I don't understand
Somebody Help
Thanks
Click to expand...
Click to collapse
Do you have the phone connected to any bluetooth audio devices? Only reason I ask is that I had a similar issue. I found out that when I was out and about in my car I could get no sound from the phone at all. I tried restarting several times to no avail and then figured out that my phone automatically connects to my Sync system and all the sound is routed (or tries to be routed) through the car speakers....when I step out of the car and I am not in range of the sync system, the speakers and sound work fine on the phone.
Yeah but my Bleutooth is off
Sent from my SM-N900W8 using Tapatalk
try factory reset, if it doesn't solve the problem, try to reflash your firmware
I'm having same problem, i factory resetted and still happens. Youtube audio will come out of earpiece instead of speakerphone, other apps aswell.. I factory resetted with same issue
mindracer said:
I'm having same problem, i factory resetted and still happens. Youtube audio will come out of earpiece instead of speakerphone, other apps aswell.. I factory resetted with same issue
Click to expand...
Click to collapse
Did you find a fix yet?
young_makaveli said:
Did you find a fix yet?
Click to expand...
Click to collapse
I think it's an app Fongo that I use to make free calls in Canada.. Not 100% sure tho.
mindracer said:
I think it's an app Fongo that I use to make free calls in Canada.. Not 100% sure tho.
Click to expand...
Click to collapse
I don't have that app

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