Hi everybody!
i'm struggling with a problem regarding google play music all access:
i just want to subscribe for the service starting with the trial.
i'm from italy and actually i live in the uk, since i've been in the uk i've used the play store in british pounds.
now i want to subscribe to the service but weirdly i see the page in italian with the price in euros and i just can't pay with my british credit card.
i reported this to the google assistance but after a few weeks they still can't find a solution!
the only think i can do is asking the community!!!
other informations:
google wallet: linked british address and british credit card
google play: all shown in pounds, previous purchases in pounds
it isn't a cache problem of the app, i've got the same problem on other devices and on the web as well.
now guys thanks for the help (sorry for my english!)
They mentioned this is due to the policy of the country IP. You need to log into Google Dashboard and change your location to UK. Also they mentioned normal browsing for a few days or weeks with a UK IP the change will be automatic. I used to be able to view the US Play store the same way but now I can't.
Related
I just got ma N7 from US and i live in Poland. When i was buying it i used my google account and checked to connect it with my account to get the 25$ , but my friend's credit card. When i turned on device there was my gmail already so i typed my password.
I didn't get any confirmation about getting 25$ credit, i did all methodes found on forum and it didn't help. Google Movie is not avaliable in my county so it looks like i won't get the movie/book niether?
There are dozens of threads about this issue, but no-one knows how to solve it. It's time to badger Google about it. Here's how:
Click this link:
http://support.google.com/googleplay/bin/request.py?&policy=apps&contact_type=contact_policy
Select "Payment, purchasing or pricing", then "Other" (do not select "My payment method is grayed out" as it takes you nowhere).
Type your name, then your Google order number if you know what it is. I don't, so I just typed "NA".
Under Issue description I typed the following:
"I can't use my Google Play balance ($25.00) for any order. This option is grayed out and the following error is displayed: "This payment method cannot be used for this purchase. (RBC)". Please advise.
Thanks,
[my name]"
Where did you activate your Nexus 7 and which country do you use it in? It's only possible to use the 25USD in the USA as far as I know. This is how I bypassed it in the UK (Wanted to buy TV shows, Music etc).
1. Download and install Hotspot Shield.
2. Download and install Connectify.
Doing this will;
1. Make your connection think it's a USA connection via a proxy
2. Allow you to forward the USA connection to your Nexus 7 using a personal WIFI Hotspot.
Now my Nexus 7 thinks it is in the USA and this allows me to use Play Music, Play Magazines, Play Movies AND TV (This includes buying it).
Please NOTE this is my second Nexus 7. The first one I used on my primary email and received the £15 then I tried this with my second. I used a new gmail address and to my surprise it works flawlessly. That is untill I run out of Credit. I've now added both emails to my Nexus(es?) and can access all the Apps and Games from my UK account and everything else from my US account. My only gripe is all the prices are in USD and have to buy apps and games on my other device to stop it from realising I'm not in the USA.
I'm getting this error
TheChaoticLlama said:
Where did you activate your Nexus 7 and which country do you use it in? It's only possible to use the 25USD in the USA as far as I know.
Click to expand...
Click to collapse
To the best of my knowledge I used a US-based VPN throughout the process. Maybe I missed something.
Bamboo_flute said:
I'm getting this error
Click to expand...
Click to collapse
Then please report it to Google. The more support tickets they get about this issue, the less likely they are to ignore it.
Google's reply but helpless
I get the replay from Google for same subject but it is not helpful at all. Can anyone work out ?
The contents of Google reply as below:
I appreciate you writing in with your question. I understand you are trying to use your $25 credit, but the option is grayed out. I know how frustrating this can be, especially when you would like to use it. Below I have provided the info needed to help you with this issue. And some explanation on the credit itself.
Your Google Play $25 credit is our gift to you when you have, or add, a valid form of payment to your Google Wallet account.
Your Google Play credit is ready to use right away. Just open the Google Play Store app on your Nexus 7 or visit play.google.com and start shopping, and remember to select “Google Play balance” when you’re checking out. If you have credit remaining, you can use it on your next Google Play purchase.
Your Google Play credit can only be used on Google Play. You can shop on the web at play.google.com or on the Google Play Store app on your phone.
*Note that the $25 credit may not be used to buy a subscription or in the Devices section of play.google.com toward the purchase of a Nexus device or on any device accessories.
Google Play credit can not be combined with other payment methods and is not redeemable for cash. For full terms and conditions, please visit: http://play.google.com/intl/en_us/about/offer-terms.html
If I can assist you further or if you have any concerns, please let me know.
Regards,
Coty
The Google Play Support Team
oren_b said:
There are dozens of threads about this issue, but no-one knows how to solve it. It's time to badger Google about it. Here's how:
Click this link:
http://support.google.com/googleplay/bin/request.py?&policy=apps&contact_type=contact_policy
Select "Payment, purchasing or pricing", then "Other" (do not select "My payment method is grayed out" as it takes you nowhere).
Type your name, then your Google order number if you know what it is. I don't, so I just typed "NA".
Under Issue description I typed the following:
"I can't use my Google Play balance ($25.00) for any order. This option is grayed out and the following error is displayed: "This payment method cannot be used for this purchase. (RBC)". Please advise.
Thanks,
[my name]"
Click to expand...
Click to collapse
I think they're deliberately being useless. It's more cost-effective for Google to keep the $25 (multiplied by the number of users) than to actually provide this sum to customers.
I have written to Google and have received 4 replies from the CS person who kept copy pasting information from the FAQs. None of their copy-pasted information had anything to do with what I was telling them. >_> I'm so frustrated... Not so much that I can't access the remaining balance I have but rather that I can't change my home address...
Hey All!
There is a guide available on how to redeem your Google Play Gift Card from outside the US.
You can read this post here.
Hope it helps!
- reevester
What does this has anything to do with S2??
Prashanthme said:
What does this has anything to do with S2??
Click to expand...
Click to collapse
Well, I have an S2 and I tested it on an S2!
But on a more serious note, Mods can move this to a more suitable thread if needed.
Great share thanks
---------- Post added at 12:11 AM ---------- Previous post was at 12:10 AM ----------
ALso mate do you know any way it i can cheat the play store that im in UK or US instead of India?
anshmiester78900 said:
Great share thanks
---------- Post added at 12:11 AM ---------- Previous post was at 12:10 AM ----------
ALso mate do you know any way it i can cheat the play store that im in UK or US instead of India?
Click to expand...
Click to collapse
Market enabler...
Sent from my GT-I9100 using Tapatalk 2
sahibunlimited said:
Market enabler...
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Thanks mate .!
Also can you tell me how can i make a US Gmail id ?
anshmiester78900 said:
Thanks mate .!
Also can you tell me how can i make a US Gmail id ?
Click to expand...
Click to collapse
Sign up for a GMail account using a US based proxy (P.S. - this is mentioned in the blog post!)
Is there a way to get it to redeem on Canada for an existing account? What if I actually go to the USA? Seems it is not possible but what do they propose you do if you move?
This method requires making of a new Email account with a US region... is it not possible to maybe CHANGE your current primary gmail accounts region to the US...?? I dont want to have some other email address which has all my paid apps on it... whats strange is iv given my email to someone in the US to redeem a card for me right there, Yet its Still saying the card not valid in your region... :S
Google doesn't let you change it. I have discussed it in length with them and "escalated" the issue only to be told that "if you move, you have to make a new account to change the region". My Canadian account and all its content, then, is completely useless. Hope they modernize and fix this soon. They seem to think it isn't a big deal having to manage multiple accounts.
Sean09 said:
Google doesn't let you change it. I have discussed it in length with them and "escalated" the issue only to be told that "if you move, you have to make a new account to change the region". My Canadian account and all its content, then, is completely useless. Hope they modernize and fix this soon. They seem to think it isn't a big deal having to manage multiple accounts.
Click to expand...
Click to collapse
But that's ridiculous... I found where you can change your account region from... but its still giving the same error... that is by far the dumbest thing iv heard... a person is supposed to make a new email address just cuz he migrates...?? And what to do about all the other places your old email id has been in use........ jeez...
Sent from my Samsung Galaxy Q
Send complaints to them and log tickets. Their poor service won't get any better if people don't speak up!
Sean09 said:
Send complaints to them and log tickets. Their poor service won't get any better if people don't speak up!
Click to expand...
Click to collapse
They actually just responded to my email a bit back... what they had to say was you need to have some credit card linked to your account, which has a billing address of that country where you want your account to be associated with... once you have that don't then you can redeem the card, if the credit card entered is a U.S card...
They sent it along with steps of what exactly needs to be done... if you want can post it here...
Sent from my Samsung Galaxy Q
If you could, because I undertook those steps only to have the box greyed out to change country code. On contacting them again after complying with their US Credit Card demands they then told me it cannot be changed once set to Canada - I have to make a new account for USA. They are probably hoping most people can't do step 1 before breaking it to them that it doesn't matter if they do, since it won't change anyways.
Sean09 said:
If you could, because I undertook those steps only to have the box greyed out to change country code. On contacting them again after complying with their US Credit Card demands they then told me it cannot be changed once set to Canada - I have to make a new account for USA. They are probably hoping most people can't do step 1 before breaking it to them that it doesn't matter if they do, since it won't change anyways.
Click to expand...
Click to collapse
Thanks for contacting us about country support for Google Play. We use the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. Our collection of content can vary by country, so your view of the Play Store may differ from what others are seeing when you travel outside of the country listed on your default payment methods billing address. Please note that you must have a valid payment method with a billing address located inside a country in order to access that country's Play Store. If you're having issues viewing your intended country's Play Store, the US is going to be your permanent residency, and would like to change your default payment method or update an existing billing address in Google Wallet, please use the following steps:
1) Sign into your Google Wallet account to manage your payment methods (https:// wallet.google.com/manage/paymentMethods) 2) Add a new card or change your default payment instrument to one with a billing address located inside your desired country 3) Open the Play Store and navigate to any item available for download 4) Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase) 5) Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache 6) Re-open the Play Store. You should now see the Play Store that matches your default payment instruments billing country. If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store. If you believe that you're experiencing a different location-related issue, please first verify if the country of your primary payment method matches your intended country. If the countries match, please provide any screenshots and additional details that might help me resolve your issue. We appreciate your feedback as we continue bringing more content to Google Play. Thank you for reaching out!
Sent from my Samsung Galaxy Q
I've not been able to get any proxies to let me make an American email account...
"Don't be retarded"
Yup,
I am Canadian and bought two $25 Google Play gift cards on one of my frequent trips to the United States only to find that I cannot use them in Canada and even when I go to the States.
The whole idea was not to have to offer up a credit card to Google. Why would I need the gift cards if I could use a credit card?
When I complained to the Google support line, I got a lame story about "exchange rates". Duh! The money had already changed hands!
I know that I can create a new bogus gmail account when I am traveling to the States and do a factory reset of my device but ... hey!? ... I've never heard of a retailer who would want to discourage a sale.
Google should update it's corporate motto.
Just venting. My apologies for the unhelpful post.
Cheers.
hey i can help you to it
just email me the google play gift card code and your gmail and password so that i can attach it to your account at [email protected]
I've been working in Germany for a while there I decided to buy a Nexus 4 through the Play Store.
However I came to Portugal, and now on my Play Store continues to show me the categories "Movies" and "Books" with content in German language when not even available here in Portugal.
I already removed my address German Google account and returned to pre-define the abode Portuguese.
I'm sure this is some definition to my account, because I started the session with another Android and appears in Portuguese and all without the categories "Movies" and "Books."
I think my Google account continues to be taken as if it were still in Germany.
Does anyone know how I can resolve this situation?
I leave also two prints of the situation, the same happens on my computer's browser.
Thanks
asm19 said:
I've been working in Germany for a while there I decided to buy a Nexus 4 through the Play Store.
However I came to Portugal, and now on my Play Store continues to show me the categories "Movies" and "Books" with content in German language when not even available here in Portugal.
I already removed my address German Google account and returned to pre-define the abode Portuguese.
I'm sure this is some definition to my account, because I started the session with another Android and appears in Portuguese and all without the categories "Movies" and "Books."
I think my Google account continues to be taken as if it were still in Germany.
Does anyone know how I can resolve this situation?
I leave also two prints of the situation, the same happens on my computer's browser.
Thanks
Click to expand...
Click to collapse
You can change some things at:
Primary Language: https://www.google.com/settings/account
Credit Cards https://wallet.google.com/manage/#paymentMethods
Home Address: https://wallet.google.com/manage/#settings
Latitude Home & Work: https://maps.google.com/locationhistory/b/0/dashboard
Also check which Country SIM card you currently have, and what Country IP addess you used to created your Gmail account.
Android Market tends to use current SIM card for Country Location.
SpookyTunes said:
You can change some things at:
Primary Language: https://www.google.com/settings/account
Credit Cards https://wallet.google.com/manage/#paymentMethods
Home Address: https://wallet.google.com/manage/#settings
Latitude Home & Work: https://maps.google.com/locationhistory/b/0/dashboard
Also check which Country SIM card you currently have, and what Country IP addess you used to created your Gmail account.
Android Market tends to use current SIM card for Country Location.
Click to expand...
Click to collapse
Primary Language: have in Portuguese, second in english
Credit Cards: Add one Portuguese, when I came to Portugal
Home Address: have in Portuguese
Latitude Home & Work: he had no active service, have enabled now
My country SIM card is Portuguese. IP used in google account which will be also one of Portugal, I'm not using a proxy/VPN foreign.
Already cleared the browser cookies, and the cache of Play Store. I do not know what could be...
some guys from my country (Poland) had exactly the same problem.
as stated 2 posts above, you have to change all your settings back to portugese everywhere in google services, and that also includes google wallet !!
and after that im pretty sure you have to re-login to your google account on the nexus 4 which is basically doing a factory wipe/reset!
also keep in mind that i do recall some guys from polish forums claiming that even after that did all that, the problem didint fix.
i think they ended up calling google for help, after all it is not illegal to buy this phone the way you did
dzumagos said:
some guys from my country (Poland) had exactly the same problem.
as stated 2 posts above, you have to change all your settings back to portugese everywhere in google services, and that also includes google wallet !!
and after that im pretty sure you have to re-login to your google account on the nexus 4 which is basically doing a factory wipe/reset!
also keep in mind that i do recall some guys from polish forums claiming that even after that did all that, the problem didint fix.
i think they ended up calling google for help, after all it is not illegal to buy this phone the way you did
Click to expand...
Click to collapse
I've done all this but still could not solve the problem...
Does anyone know a simple way to get onto the google store site from overseas? I've tried using Hola but no luck, and it seems to have changed as I definitely could get onto it a few weeks ago. I've seen the credit card stuff online but that seems rather laborious.
Failing that, I've subscribed to the nexus updates on google - will that tell me when its back in stock in the US?
I'm in CA in late Nov and want to get a 6P but avoid paying UK prices! The other option is through the Huawei store, but I'd prefer google's after service.
Cheers
Use a VPN service to create a new Google account, then you could access the store with that account.
But Google might not accept your credit card, even if it's international. They want it to be American..