Database Users

I can't be the only one with this problem....

I was hit with the update before I knew better and it installed.
As soon as it restarted I can no longer access the top of the touch screen.
The notification bar, camera controls, web address bar, ect. there is basically a quarter inch dead spot at the top of my screen.
I tried factory and hard rests with no effect, the issue remains.
I did e mail HTC about this, but I'm not going to hold my breath on a reply, also the Sprint forums are down.

I installed the OTA last night.
My screen is not experiencing the issue you mentioned.
Might take it into a Sprint store for confirmation.
Good luck!
I am really enjoying mine.

I don't seem to be experiencing any issues since the OTA update either. It was the first thing I installed, even before my apps! I hope you get your problem worked out.

No problems here. I installed the OTA updates and have since rooted it as well. No problems.
3 Keyboards installed, Wifi-Tether(still working out the kinks) and its just moving along

no problem here either
Sent from my EVO using Tapatalk

Can we say it's pretty much safe now to go ahead and install the updates without worrying not being able to root after? Also did this update fix the SD Card issue for you? I've experience a couple times now that my card not being able to read until I remove it then place it back in. Even try formatting on the computer with a card reader but still no luck.

Both unrevoked and Toast's method still work after the OTA update.

Can we say it's pretty much safe now to go ahead and install the updates without worrying not being able to root after? Also did this update fix the SD Card issue for you? I've experience a couple times now that my card not being able to read until I remove it then place it back in. Even try formatting on the computer with a card reader but still no luck.
Click to expand...
Click to collapse
I don't know about being able to root after the update. But if you root before and do the update. You don't lose root. Well at least I didn't.
-------------------------------------
Sent via the XDA Tapatalk App

Take it back to the Sprint store and get a free replacement.

TheBiles said:
Take it back to the Sprint store and get a free replacement.
Click to expand...
Click to collapse
Save a trip. Make sure it's a service and repair site before you drive. Unlike other devices, sales only stores are not able to accept exchanges on the evo.

thecodemonk said:
Both unrevoked and Toast's method still work after the OTA update.
Click to expand...
Click to collapse
You should probably clarify that a bit. With Unrevoked, you actually apply the OTA and then root that version. With Toast's method, you're actually writing a version of the old rom onto the phone, thereby overwriting any OTA update you may have had. Then when you apply Flipz rom to it, it wants to update but can't because it fails.
So if you want the OTA, you gotta do Unrevoked for now. Just wanted to clarify that for folks.

sph33r said:
You should probably clarify that a bit. With Unrevoked, you actually apply the OTA and then root that version. With Toast's method, you're actually writing a version of the old rom onto the phone, thereby overwriting any OTA update you may have had. Then when you apply Flipz rom to it, it wants to update but can't because it fails.
So if you want the OTA, you gotta do Unrevoked for now. Just wanted to clarify that for folks.
Click to expand...
Click to collapse
Aha, thanks! I had just read that Toast's worked and hadn't looked much closer.

sph33r said:
With Unrevoked, you actually apply the OTA and then root that version. With Toast's method, you're actually writing a version of the old rom onto the phone, thereby overwriting any OTA update you may have had. Then when you apply Flipz rom to it, it wants to update but can't because it fails.
So if you want the OTA, you gotta do Unrevoked for now. Just wanted to clarify that for folks.
Click to expand...
Click to collapse
sph, since you seem to know what you're talking about, can I bug you with a noob question? Can I follow the first few steps of toast's root process (these):
- Power off the phone
- Hold volume down while powering the phone on. continue to hold volume down until you see the WHITE bootloader screen.
- After a few seconds it will begin to checking for files, and find PC36IMG.zip. while its doing this it will show a blue progress bar while its checking. (this takes 30 - 60 seconds to finish)
- It will then list all the images in the zip and ask you if want to flash. SAY YES
- When its finished it will ask you if you would like to reboot. AGAIN... SAY YES
- At this point it will boot into a rooted rom.
- YOU ARE NOW ROOT!!!
Click to expand...
Click to collapse
.....then just STOP and be able to run apps that require root access? Or, do I need to go through the whole process and load flipz ROM, which does not yet include the OTA update? Sorry if this is a dumb question, but I'm still learning the ins and outs of Android.

Hey I'm having the same problem with the notification bar only, I can access anything else just fine, but I can slide down the task bar at all. I bought the phone and the radio shack guy basically installed the ota as he handed me the phone, although my friend didn't install his ota yet and his task bar rolls down just fine. He postponed his ota because of this. BTW only way I can access it is by home screen menu button.

Ok just realised something since I was writing this from my evo in landscape mode.. I can open the task bar only in landscape not in normal mode. There's a bug right there, guess it only affects random users.

Update
I got my phone from the Sams Club (Radio Shack).
Called Sprint and they told me I am SOL as far as they are concerned, I have to deal with the place I got it from since it didn't ship from their warehouse (sounds like BS to me).
I can see why people are pissed at Sprint, they don't give a rats ass if my phone is having issues and will do nothing to help me get it replaced.
The guy at the Sams has been great the whole time and told me he will call as soon as they get one to replace it with, which since they are Radio Shack you have to figure that Sprint stores will be highest priority to get more phones so who knows how long it will take to get a replacement. I basically have a cool looking expensive battery eater.
I have had one e mail exchange with HTC and they told me to do a factory reset which I had already done twice before I resorted to "tech support". The reset does NOTHING to remove the OTA update. If this is in fact what caused this I can see nothing short of a wipe and reflash of the factory ROM to fix it. I am awaiting HTC's second reply.
I guess a rooted ROM may also be an answer, but since this phone is having issues already I don't know that rooting it would help my cause with getting it legitimately fixed.
A warning to all reading this, Sprint tech support will only tell you to remove the battery to try and remedy any issues you may have. They told me that is all they have been instructed to tell people with Evo issues.

chamelieon said:
Ok just realised something since I was writing this from my evo in landscape mode.. I can open the task bar only in landscape not in normal mode. There's a bug right there, guess it only affects random users.
Click to expand...
Click to collapse
Same here for me with the web browser I can use the upper right and left corners in landscape, but nothing in portrait; I can also drag the notification bar down in g mail in landscape. I will update my ticket with HTC.

Please log this problem...
with both Sprint and HTC.....I have the same problem. I "believe" it started after the OTA.

i'm having the same problem. just got my htc evo with sprint today. the notification bar was working fine until i installed the OTA update. everything else works fine except the notification bar will not work. the only way to access the notification bar is from the home screen by tapping menu and selecting notifications.
my brother got the phone friday when it came out and applied the OTA update and his is working fine.
i emailed HTC i will post the reply as well if anything is different.
i've googled this and apparently there are a few open forums on other sites with plenty of other people having this same issue. nobody seems to have a fix yet.
just a heads up when i called sprint they acted like idiots and told me they couldn't help and to take it to the sprint store to have them troubleshoot it.
that kinda irks me because after ending my 7 year relationship with t-mobile i really thought that sprint would be a little bit better. oh well... you win some, you lose some.

I didn't apply the OTA, but ran into this issue this morning. Taskbar would not roll down...It would start to for a split second, then snap back up.
A soft reset seems to have cured the problem for now.

Unable to update PRL or Profile

Every time I try to update my PRL or profile, I get:
Could not update your profile or PRL at this time. Please try again later. If the problem persists, please contact customer service
Error: Internal Error.
I'm rooted via joeykrim's 1 click root exploit. When I first got the phone, I was able to update the PRL successfully. Not sure if root is causing the issue. I was seeing the same thing on my rooted moment before this.
Anyone else having this issue?

you removed the Sprint .apks that are attached to this setting... i forget the full name of what they are acalled, but i think its something like
sprintandroidextension.apk

infamousjax said:
you removed the Sprint .apks that are attached to this setting... i forget the full name of what they are acalled, but i think its something like
sprintandroidextension.apk
Click to expand...
Click to collapse
Here is a list of the .apk's I removed:
amazonmp3.apk
Asphalt5_DEMO_ANMP_Samsung_D700_Sprint_ML.apk
Email.apk
Email.odex
MediaHubV102_Epic4G.apk
MyFiles.apk
MyFiles.odex
nascar09-prod-release.apk
KeyBoardSlideUpCounter.apk
KeyBoardSlideUpCounter.odex
LatinImeTutorial.apk
SamsungWidget_CalendarClock.apk
SamsungWidget_CalendarClock.odex
SamsungWidget_FeedAndUpdate.apk
SamsungWidget_FeedAndUpdate.odex
SamsungWidget_ProgramMonitor.apk
SamsungWidget_ProgramMonitor.odex
SamsungWidget_StockClock.apk
SamsungWidget_StockClock.odex
SamsungWidget_WeatherClock.apk
SamsungWidget_WeatherClock.odex
sfl-prod-release.apk
AlarmClock.apk
AlarmClock.odex

blazinazn said:
Every time I try to update my PRL or profile, I get:
Could not update your profile or PRL at this time. Please try again later. If the problem persists, please contact customer service
Error: Internal Error.
I'm rooted via joeykrim's 1 click root exploit. When I first got the phone, I was able to update the PRL successfully. Not sure if root is causing the issue. I was seeing the same thing on my rooted moment before this.
Anyone else having this issue?
Click to expand...
Click to collapse
Iv been having the same exact issue since updateDI18 and iv never rooted so...

GXnext said:
Iv been having the same exact issue since updateDI18 and iv never rooted so...
Click to expand...
Click to collapse
Sooo that's it? 160 views and nobody has anything?

I don't see what the big deal is. Even when I hadn't rooted my phone, I always got an error when trying to update profile or prl, so I don't see it as a big deal.
I remember there might be a way to update those things using your MSL (re: service programming).
Forgive My Brevity. To Be Or Not To Be...

I was also hav ing issues with updating my phone, even before I received the DI18 update, before I finally decided to root my phone. I had taken it in to the local store... they couldn't do anything to fix it, just did a bunch a resets and stuff. They had me call in to Sprint tech support, and basically got the same results. At this point, I was also starting to experience random reboots. Eventually they gave up and decided to replace my phone.
At the time, I didn't know much about rooting and stuff, so I didn't want risk it on a phone that wasn't fully functioning, just in case other issues arose later, then run into a problem getting it fixed because I had rooted my phone.
When I got my new phone, and everything worked as it should, I finally decided to root, and have never looked back.

I have been unable to update prl for the last few days. I get the message "internal error."
I'm rooted, using epic experience and the latest mixup kernel. The sprintandroidextension.apk is installed.
Does anybody have any idea what could be causing this?

KL4V1CL3 said:
I have been unable to update prl for the last few days. I get the message "internal error."
I'm rooted, using epic experience and the latest mixup kernel. The sprintandroidextension.apk is installed.
Does anybody have any idea what could be causing this?
Click to expand...
Click to collapse
Try turning your WIFI on or 4G then run it

rjmjr69 said:
Try turning your WIFI on or 4G then run it
Click to expand...
Click to collapse
Alright, I just tried this, no success. I did notice however that every time I try to update, it begins searching for prl and then data appears to turn off. Wifi turns off, 4g turns off, and even my 3g icon disappears.

Wiped everything 3x, installed latest epic experience along with phoenix kernel and the shabbypengquins latest battery tweak.
I was hoping this would work, but alas no. Same exact error.

KL4V1CL3 said:
Wiped everything 3x, installed latest epic experience along with phoenix kernel and the shabbypengquins latest battery tweak.
I was hoping this would work, but alas no. Same exact error.
Click to expand...
Click to collapse
I'm just hoping once Froyo comes out, it'll fix this issue.

Is there atleast a way to do it manually? With all of this 4g stuff going on there is more of a need to update more frequently I would think....
Sent from my Epic 4g using XDA App

http://androidforums.com/epic-4g-su.../188838-cant-update-profile-prl-firmware.html
They are talking about it here aswell. Not much luck though.
Sent from my Epic 4g using XDA App

I came across the exact same problem. I also dropped my Epic (way before the problem began) and cracked the chrome and paint on the side of the bottom right corner. I brought it into my Sprint store, they ran the prl update twice, it failed. They had a brand new non remanufactured Epic the next day. This one runs way better and the vibrates stronger when pushing keys. I suggest you bring it in and get a new one.
Forgot to mention I was outside of my 30 days, I had the phone for 60 days. They still replaced it.
Do as thou wilt be the whole of the law

Well ... Ok... I guess...
Sent from my Epic 4g using XDA App

I purchased mine from Radioshack, so I'm guessing the Sprint store won't be as helpful. I'm not quite ready to give up and try to use the warranty on it, this is just a little bit frustrating.
I was able to update the PRL before...
Also, there is a thread on SDX about the problem too.

KL4V1CL3 said:
I purchased mine from Radioshack, so I'm guessing the Sprint store won't be as helpful. I'm not quite ready to give up and try to use the warranty on it, this is just a little bit frustrating.
I was able to update the PRL before...
Also, there is a thread on SDX about the problem too.
Click to expand...
Click to collapse
I'd suggest waiting for froyo to come out and then try to see if you can update the PRL. That's what I'm hoping for anyways. If it doesn't work then, then it's going back.

If it turns out you have to bring it in, Sprint called it a defect in the phone so they didn't make me use insurance which also means I didn't get a refurb but a brand new one. Funny thing the very first time I ran the prl in store before walking out I got the internal error again but the salesman hit it again and it went through. I've been testing it for two weeks now and it works every time
KL4V1CL3 said:
I purchased mine from Radioshack, so I'm guessing the Sprint store won't be as helpful. I'm not quite ready to give up and try to use the warranty on it, this is just a little bit frustrating.
I was able to update the PRL before...
Also, there is a thread on SDX about the problem too.
Click to expand...
Click to collapse
Do as thou wilt be the whole of the law

I've been having the same problem the last two days. I'm not rooted or anything so I don't know what's going on but it's irritating.

[Q] Evo Shift keeps rebooting

Looking for some advice/help. I got my wife the Evo Shift a couple of weeks ago. Her phone has not been rooted and other than a few added apps the phone is completely stock. The phone reboots on her 4 and 5 times a day. She does not have any kind of task killer installed so that's not it. She plays Angry Birds a lot and uses Pandora quite a bit. I have also installed Sound Manager for her. Other than that I can't think of anything that would be helpful for trouble shooting. I have searched here and through Google and have not seen any info of others having this problem. I am not sure if I should root the thing or return it to best buy. I have the Evo and previously the Hero and am no stranger to rooting or custom ROMs. Just really did not see the need to root it since my wife has no idea about any of that. Any help or advice will be appreciated.
Thanks.

root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.

danaff37 said:
root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.
Click to expand...
Click to collapse
That's what I was thinking. I am a little worried its a hardware problem though. I guess I could always flash back to stock and return it if that doesn't fix it.

hell return it ya got nothing to lose but a headache

Did you try a factory reset?
Sent from my PG06100 using XDA App

JKILO said:
Did you try a factory reset?
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.

hauntedchild said:
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.
Click to expand...
Click to collapse
im running mine stock and rooted and dont have any problems with reboots. sounds like a app is probably screwing something up

i had a similar problem with one of the streaming media apps i used to use a month or so ago i cant remember the name but for some reason if i lost signal it would crash the phone and need to be rebooted
i took it off and installed tuneinradio and it worked better anyways

My shift was rebooting itself 3 to 4 times a day, I just rooted it and it seemed to stop rebooting itself for a day. Now its starting to reboot itself again, but not as often.

I am almost convinced its a hardware problem. Sounds too rare to be anything else. Maybe bad memory or something.
Sent from my PC36100 using Tapatalk

I had a freezing issue with my phone which people suggested possible due to pandora and bluetooth. Perhaps you have the same issue?
Anyway, try to find "bluetooth for automotive" settings for pandora and turn it off.
I wouldn't recommend rooting your phone if you think its broken. You might just end up breaking it further and render your warranty void.
If you can't fix it, get sprint to replace it.
i dont need a signature

This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App

Michael61182 said:
This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Thanks for the input. I think I'm going to go ahead and root it. After keeping an eye on the situation its seems its only happening when she is at work. I can't imagine it will fix it but I think its worth a shot.

I think I fixed mine. I tried to use navigation and it kept force closing, that was strange because I've used it before with no problems. I googled around and found some info that if you had another text to speak engine in your phone then uninstalled it without setting it back to pico as default it would cause nav to FC, which is what I had done. So I set it back and checked "Always use my settings" in the Voice section of settings, nav started working and the reboot issue went away for the past 7 days.
I don't really know crap about phones and most tech stuff for that matter (heck 99% of what is said in these forums goes over my head) but I think why this fixed it is either nav or some app was trying to use pico or something and when it couldn't the phone would get an error and reboot itself. I may be wrong (probably am) but maybe she deleted something or changed a setting some app needs and that is causing her problem. Hope this helps in someway or at least gives you another direction to start checking.

[Q] My wifes G2 was remotely Hacked

Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?

I truly dont believe though that when you switched off network that someone can still connect. Anyways:
firstly, recap if the phone was ever left unattended, letting someone install something on it.
Dont do that, even if if it has a password on it, anyone not looking away when entering it on the street can see what the pincode/password is.
Apps not from play store, dont install. Ever.
Change all passwords on a safe medium (multiple antiviris vendors scanned) of wifi router, to anything, including recovery questions, make them different and non logical or affiliated to you.
Run virus scans on computer and or any medium that ever connected phone.
Then check apps/websites of mail and such for activity, likely activity at times you didnt use any of the services. Anyway facebook and such lets you close open sessions anywhere.
That should do the trick. And big tip dont get paranoid Just ponder how somehow got acces.

I find it hard to believe that someone could still control the device after a factory reset. Highly unlikely I would say.

larryvw2011 said:
Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?
Click to expand...
Click to collapse
1. I really doubt this happened.
2. After disconnecting wifi and mobile data, it would be impossible
3. Factory reset would definitely make it impossible
4. It's more likely that the touch screen is having phantom touches

I had issues with phantom touches on my Optimus G. Drove me batty. Some days it was impossible to use the phone, as the touches were all registering in the bottom half of the screen where the keyboard appears. So random letters would be inserted into words.
Turned out to be a driver issue with the custom kernels in some of the ROMs is using.
Factory reset and being more selective in the kernels I ran fixed the issue.
If it's still happening after a factory reset, then you have a defective touchscreen. Replace the phone under warranty.
Typos courtesy of my LG G2 (D803) running Mahdi-ROM.

I really have no reason to lie to you guys. The messages stopped after I disconnted the internet but the screen was still jumping around. That is why i figured he still had access.

I just received the new phone today. Should I go ahead and get a new sims card or I be ok with the old one?

Pat123 said:
I find it hard to believe that someone could still control the device after a factory reset. Highly unlikely I would say.
Click to expand...
Click to collapse
its possible, if he were root and had something installed as system app.
also you can set stuff like tasker to autimaticaly turn network back on.
what did the messages say, cause if they were gybrisch then it seems like phantom touches.
larryvw2011 said:
I just received the new phone today. Should I go ahead and get a new sims card or I be ok with the old one?
Click to expand...
Click to collapse
get a new one, completely clean

larryvw2011 said:
I just received the new phone today. Should I go ahead and get a new sims card or I be ok with the old one?
Click to expand...
Click to collapse
I would, you could have the old encryption method on the sim card which would make it easier to root the card. But I am guessing what happened to your wife was something more like an AndroRAT exploit.

It could be possible seeing as all you need is a phone number to find your location by txt msg, and that can be done silently without you ever knowing.
Seems it's a built in part of the RADIO AT that providers can use, if you're on the inside and know how it works it'd be a doddle, but if the txt msgs were gibberish I'd go with the majority with faulty touchscreen/drivers and nothing to worry about
Bashing away at my HTC Desire C

Tell to the hacker to try to hack my phone instead, I don't care. I will shoot exclusively for him a pic of my arse as award if he manages to hack it and he can print it, or try to sell to the newspapers.
BTW, I'm not so anxious about apps not installed directly from Play Store. You can easily check or restrict the permissions of any app as root user. I never yet faced the problems.
tetakpatalked from Nexus 7 flo

larryvw2011 said:
Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?
Click to expand...
Click to collapse
are you sure its not an email or Google account hack?

Damasterjj said:
are you sure its not an email or Google account hack?
Click to expand...
Click to collapse
This is very likely version. Anything could be installed via remote then easily.
tetakpatalked from Nexus 7 flo

tetakpatak said:
This is very likely version. Anything could be installed via remote then easily.
tetakpatalked from Nexus 7 flo
Click to expand...
Click to collapse
yeah, all you have to do is google reset password

This could be an issue with faulty digitizer.
Sent from my BN NookHD+ using XDA Free mobile app

Thank you everyone for your responses. He was asking me what I would like him to do for me. I had her open a new gmail account.

larryvw2011 said:
Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?
Click to expand...
Click to collapse
Verizon may have some security offerings for this.

bachera said:
its possible, if he were root and had something installed as system app.
/QUOTE]
The phone was not rooted as per OP hence I find it unlikely.
Click to expand...
Click to collapse

Pat123 said:
The phone was not rooted as per OP hence I find it unlikely.
Click to expand...
Click to collapse
ahhh the mistery what can it be, what can it be. Not sure if the typing was incoherent or not. That rules out possible digitizer issues or not.

larryvw2011 said:
I really have no reason to lie to you guys. The messages stopped after I disconnted the internet but the screen was still jumping around. That is why i figured he still had access.
Click to expand...
Click to collapse
The TOP bid would be == prank application.
Everything else would mean you're the targeted one (but how would the attacker have your new data?)
Maybe your gmail acc has some connections to another app -> look for permissions in your dashboard.
Please wake up from a dream <3

Cannot update PRL or Profile Error codes

So for a while now I have not been able to update my PRL or Profile. It hasn't bothered me because for the most part the phone has worked fine until recently. A friend texted me and said he was going to call me. He text back a few minutes later and ask why I didnt answer. Phone was next to me the whole time and it didnt ring or so any kind of notification that he had tried to call. Took him 3 calls before my phone rang and he got through.
I have applied for a few jobs within the past few weeks and have heard nothing from anyone which I am surprised because I was referred to one company by and friend who put in a good word for me and said that his supervisors were really impressed with my resume. So now I feel like this issue could possibly be costing me job opportunities and I want to get it figured out.
The errors are 6602 and 407. I've tried to do it over 4G and put my phone just in CDMA mode for 3G only and get the 407 code for 3G and the 6602 over 4G.
I am running Stock rooted/odexed MK2 and I just did a clean flash of the rom again clearing data/cache and dalvik seeing if that would help which it didn't. I have reflashed the modem seperately also with no help.
I have seen many threads of others having this issue but no answers on a fix. Has anyone experienced this and actually done something that has resolved the issue?

If you feel it may be costing you a job, why not flash a nand of a stock rom, assuming you have one
Sent from my SPH-L720 using XDA Free mobile app

I did, I flashed back to MF9 using this http://www.rwilco12.com/Files/Devic...H-L720)/Stock ROMs/MF9/Full Restore/Unrooted/
Which should be a stock factory restore, still would not update profile or prl. From there I updated to NG2 with Samsung Kies and I am still not able to update either.

tenaciousj said:
I did, I flashed back to MF9 using this http://www.rwilco12.com/Files/Devic...H-L720)/Stock ROMs/MF9/Full Restore/Unrooted/
Which should be a stock factory restore, still would not update profile or prl. From there I updated to NG2 with Samsung Kies and I am still not able to update either.
Click to expand...
Click to collapse
What kernel do you use?
(I fixed this issue I my phone, but SERIOUSLY, what seemed to fix it MADE NO SENSE, so I'm not going to to relate it again, you can look up my posts if you want, but I wouldn't waste your time. I'm more interested in what kernel you are using... if it isn't KT-SGS4, then it doesn't matter.)
Other than that, have you tried the ##72786# dialer code, which is supposed to reset that stuff (didn't fix it for me personally)? You may have to reactivate your phone though (I did), which isn't that much of an issue...

rsngfrce said:
What kernel do you use?
(I fixed this issue I my phone, but SERIOUSLY, what seemed to fix it MADE NO SENSE, so I'm not going to to relate it again, you can look up my posts if you want, but I wouldn't waste your time. I'm more interested in what kernel you are using... if it isn't KT-SGS4, then it doesn't matter.)
Other than that, have you tried the ##72786# dialer code, which is supposed to reset that stuff (didn't fix it for me personally)? You may have to reactivate your phone though (I did), which isn't that much of an issue...
Click to expand...
Click to collapse
For kernel version it shows 3.4.0-2162929 which I'm guessing is the stock NG2. I haven't flashed anything else since updating through Kies to NG2.
I've done the 72786 dial code a handful of times and it still didn't help. The only thing that solved was a issue I had after I first updatd to NG2 I had no working 4G. Phone would only connect to 3G and that was when it was in CDMA only mode. Aside from that it hasn't helped with the PRL/Profile update issue I'm having.

tenaciousj said:
For kernel version it shows 3.4.0-2162929 which I'm guessing is the stock NG2. I haven't flashed anything else since updating through Kies to NG2.
I've done the 72786 dial code a handful of times and it still didn't help. The only thing that solved was a issue I had after I first updatd to NG2 I had no working 4G. Phone would only connect to 3G and that was when it was in CDMA only mode. Aside from that it hasn't helped with the PRL/Profile update issue I'm having.
Click to expand...
Click to collapse
Yeah, that does sound like a stock kernel to me. Have you tried updating it through the Sprint Zone app? In Settings, More Networks, Mobile Networks, Network Mode, if it is not set to Automatic, you can try setting it to that and see if it lets you update after reboot, I have heard that can help but did not fix it for me (I have it set to LTE/CDMA). Have you seen this thread: Galaxy S4/Note 3/Mega - Update Profile/PRL/HFA Fix for Sprint/Boost/Virgin Mobile/etc? It is complex (don't IGNORE steps 5, 6, 7 and 8, which most people in the thread seem to...). I have not personally used this method, I was planning to before my issue resolved itself, but I didn't have a donor GS4 either (damn it, I JUST remembered that I DO, I f*ed up the USB port on my first one and completely forgot about that! BLOW MY MIND! But anyways...).

rsngfrce said:
Yeah, that does sound like a stock kernel to me. Have you tried updating it through the Sprint Zone app? In Settings, More Networks, Mobile Networks, Network Mode, if it is not set to Automatic, you can try setting it to that and see if it lets you update after reboot, I have heard that can help but did not fix it for me (I have it set to LTE/CDMA). Have you seen this thread: Galaxy S4/Note 3/Mega - Update Profile/PRL/HFA Fix for Sprint/Boost/Virgin Mobile/etc? It is complex (don't IGNORE steps 5, 6, 7 and 8, which most people in the thread seem to...). I have not personally used this method, I was planning to before my issue resolved itself, but I didn't have a donor GS4 either (damn it, I JUST remembered that I DO, I f*ed up the USB port on my first one and completely forgot about that! BLOW MY MIND! But anyways...).
Click to expand...
Click to collapse
Thanks for the link I'll check it later. My account is actually a SERO account but I did have working updates when I first got the phone. The phone was also new and activated on the account as soon as I got it.
Sent from my SPH-L720 using Tapatalk

tenaciousj said:
Thanks for the link I'll check it later. My account is actually a SERO account but I did have working updates when I first got the phone. The phone was also new and activated on the account as soon as I got it.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
Yeah, I honestly don't really understand what that thread means when it talks about flashing to legacy accounts. I believe I have a SERO account (I don't know, my wife pays the bill... :silly: ) and the updates worked fine until I think messing with the APNs to try to fix my inability to send MMS messages messed things up. I never flashed any legacy accounts or anything.
So... at this point, even though IT MAKES NO SENSE, I will tell you what SEEMED to fix the issue for me. I STRESS, this MAKES NO SENSE TO ME, but after months of being unable to update my PRL/PROFILE, after doing the following, I was suddenly able to update them. It is likely an EXTREME coincidence, but for the hell of it I will now tell you.
Using the Pro version of Solid Explorer, I copied the Carrier folder from the root of my phone to my external SD card. THAT IS IT. YES... THAT IS IT. NOTHING MORE. I did NOT copy it back, I did not change anything. HOW this could possibly have cured the problem would seem to make very little sense, I can only conjecture that Solid Explorer, in the act of copying the folder to my external SD card, somehow 'refreshed' something in the carrier folder in the root of my phone... and I am grasping at straws here. I think you can probably understand WHY I did not want to reveal that this is what SEEMED to cure my issue, because it is so unlikely, and more likely an extreme coincidence and something else happened that I am not aware of, but that is the only thing I know of that I did related between when it was not working to when it was. So now you know at least (and as I have told a few others, there is no point in not trying, other than the crushing disappointment of it almost certainly not working)...
I should add as well however, now that it occurs to me, that I use the KT-SGS4 KitKat 4.4 TouchWiz kernel, and had for a long time suffered from a loss of mobile connection and GPS. requiring a reboot to get them back (within a similar time period to my PRL/PROFILE issues). I seem to have fixed the mobile connection/GPS loss by choosing the 'correct' governor to use with that kernel for my ROM, and it is not IMPOSSIBLE that THIS occurred at the time I was able to update my PRL/PROFILE, but I do not remember exactly, and I'm PRETTY CERTAIN I still had the issue with the mobile connection/GPS loss after updating my PRL/PROFILE, so I think that likely rules out KT-SGS4 as a culprit in this issue. (But then, I was forgetting that we already established that you were on a stock kernel...)
KNOWN issues with KT-SGS4 Sprint KitKat 4.4 TouchWiz kernel

rsngfrce said:
Yeah, I honestly don't really understand what that thread means when it talks about flashing to legacy accounts. I believe I have a SERO account (I don't know, my wife pays the bill... :silly: ) and the updates worked fine until I think messing with the APNs to try to fix my inability to send MMS messages messed things up. I never flashed any legacy accounts or anything.
So... at this point, even though IT MAKES NO SENSE, I will tell you what SEEMED to fix the issue for me. I STRESS, this MAKES NO SENSE TO ME, but after months of being unable to update my PRL/PROFILE, after doing the following, I was suddenly able to update them. It is likely an EXTREME coincidence, but for the hell of it I will now tell you.
Using the Pro version of Solid Explorer, I copied the Carrier folder from the root of my phone to my external SD card. THAT IS IT. YES... THAT IS IT. NOTHING MORE. I did NOT copy it back, I did not change anything. HOW this could possibly have cured the problem would seem to make very little sense, I can only conjecture that Solid Explorer, in the act of copying the folder to my external SD card, somehow 'refreshed' something in the carrier folder in the root of my phone... and I am grasping at straws here. I think you can probably understand WHY I did not want to reveal that this is what SEEMED to cure my issue, because it is so unlikely, and more likely an extreme coincidence and something else happened that I am not aware of, but that is the only thing I know of that I did related between when it was not working to when it was. So now you know at least (and as I have told a few others, there is no point in not trying, other than the crushing disappointment of it almost certainly not working)...
I should add as well however, now that it occurs to me, that I use the KT-SGS4 KitKat 4.4 TouchWiz kernel, and had for a long time suffered from a loss of mobile connection and GPS. requiring a reboot to get them back (within a similar time period to my PRL/PROFILE issues). I seem to have fixed the mobile connection/GPS loss by choosing the 'correct' governor to use with that kernel for my ROM, and it is not IMPOSSIBLE that THIS occurred at the time I was able to update my PRL/PROFILE, but I do not remember exactly, and I'm PRETTY CERTAIN I still had the issue with the mobile connection/GPS loss after updating my PRL/PROFILE, so I think that likely rules out KT-SGS4 as a culprit in this issue. (But then, I was forgetting that we already established that you were on a stock kernel...)
KNOWN issues with KT-SGS4 Sprint KitKat 4.4 TouchWiz kernel
Click to expand...
Click to collapse
Yeah that copying the carrier folder don't seem like it would do anything but maybe I'll give it a try. Whats the best way to root right now? I just want to make sure it will let me unroot the phone if it dont work and no trip knox incase I have to bring this in.

Do you know what bootloader you are on? You said you were on Sys MK2, then went back to MF9 and now are on NG2. When you went to NG2, unless you took very specific steps to keep the MF9 bootloader, you would be on the NG2 bootloader now, which includes Knox, and you can no longer go back beyond NAE I think. If you don't know what bootloader you have, get DeviceInfo https://play.google.com/store/apps/details?id=com.jphilli85.deviceinfo from the Play Store and under the Software heading, see what it shows for the last 3 digits for Bootloader. This makes a difference on the best root method.

rsngfrce said:
Do you know what bootloader you are on? You said you were on Sys MK2, then went back to MF9 and now are on NG2. When you went to NG2, unless you took very specific steps to keep the MF9 bootloader, you would be on the NG2 bootloader now, which includes Knox, and you can no longer go back beyond NAE I think. If you don't know what bootloader you have, get DeviceInfo https://play.google.com/store/apps/details?id=com.jphilli85.deviceinfo from the Play Store and under the Software heading, see what it shows for the last 3 digits for Bootloader. This makes a difference on the best root method.
Click to expand...
Click to collapse
Bootloader and software version both show up as NG2 on Device Info.

tenaciousj said:
Yeah that copying the carrier folder don't seem like it would do anything but maybe I'll give it a try. Whats the best way to root right now? I just want to make sure it will let me unroot the phone if it dont work and no trip knox incase I have to bring this in.
Click to expand...
Click to collapse
I'm not an EXPERT on this subject, but if you are on NG2 stock unrooted right now, I believe you can use: CF-Auto-Root to root it. Or, here is a stock rooted version of the NG2 ROM:
[ROM][NG2] Stock Rooted NG2 (which mentions that it has Knox removed).
As far as tripping stuff, I'm somewhat unsure about that to be honest. I have always used Triangle Away on my phone, but it has a warning now not to use it with a custom kernel (which I use). My counter is at 3, but I am out of warranty anyway.

I spent a few hours on chat with Sprint. They couldn't figure it out so I'm bringing it in tomorrow. Guessing I'll get a new phone. The people at the Sprint store seem rather limited in their knowledge, at least they were last time I was there.
Sent from my SPH-L720 using Tapatalk

tenaciousj said:
I spent a few hours on chat with Sprint. They couldn't figure it out so I'm bringing it in tomorrow. Guessing I'll get a new phone. The people at the Sprint store seem rather limited in their knowledge, at least they were last time I was there.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
I guess if there are no signs that it has been rooted, that's probably a good way to go. You apparently had a phone pre-Knox and now I think you will get one with a Knox system, but it doesn't matter in your case since went beyond the point of no return already with the bootloader... I don't know if you have the new Spark model (tri-band), I don't know if the still make the old plain one like I have anymore...

rsngfrce said:
I guess if there are no signs that it has been rooted, that's probably a good way to go. You apparently had a phone pre-Knox and now I think you will get one with a Knox system, but it doesn't matter in your case since went beyond the point of no return already with the bootloader... I don't know if you have the new Spark model (tri-band), I don't know if the still make the old plain one like I have anymore...
Click to expand...
Click to collapse
I got the phone I have now about a month after the GS4 came out so its non sparks. I stayed on MK2 for so long because I couldn't find a newer rom that looked to be stable and not have to jump through a bunch of hoops to install it. The Odin screen shows everything being zero and offical software so I should be good. I am going to sign out of all of my accounts before I bring it in being I have a lot of apps bought through the store that only work on rooted phones. I hope I can get a tri band to replace it. My friend has a triband GS4 and it gets much better data speeds than mine.

Yeah, I mentioned elsewhere here before that I actually didn't know of the existence of the "Sparks" version of the G4. I screwed up the USB port on my G4 before upgrade time, so I had to buy another G4 on Amazon. Upgrade time has come up, so I was just looking and saw my phone listed as "Non-Sprint Sparks", which I thought meant that they called it the "Sparks" model because I hadn't bought it from Sprint... took me a while to figure out what that actually meant... :laugh:

Sprint online nor the store could fix it so I got a new one.

No rooting but error 407
As titled, I've not rooted the phone. I'm getting error code 407 on attempts to update PRL and Update profile. Download updates manually does nothing. Note I'm on a Samsung Note 4, Sprint. Had updated to Marshmallow 6.0.1 late March but then above actions persist since then. I'm using Wi-Fi only, Sprint service disconnected as I couldn't pay bill when I lost job during a disabling illness.

I haven't been able to update prl profile or firmware for over 8 months. I am not rooted never have been I have called customer service over and over replaced SIM card did the ## stuff nothing has helped. The phone works although service isn't as good as it could be and says there is a prl update available but I always get connection error 6 on all 3. I also have serious battery draining issues as far as my data I do get a strong 4g lte connection just service is low and sometimes drops when I am close to a sprint tower every other phone gets full bars really on any network especially sprint. I hope someone can help I like my sph-720 other that that and honestly I can't afford to keep up with the Joneses. Hopefully this is enough info please help

00Lee said:
I haven't been able to update prl profile or firmware for over 8 months. I am not rooted never have been I have called customer service over and over replaced SIM card did the ## stuff nothing has helped. The phone works although service isn't as good as it could be and says there is a prl update available but I always get connection error 6 on all 3. I also have serious battery draining issues as far as my data I do get a strong 4g lte connection just service is low and sometimes drops when I am close to a sprint tower every other phone gets full bars really on any network especially sprint. I hope someone can help I like my sph-720 other that that and honestly I can't afford to keep up with the Joneses. Hopefully this is enough info please help
Click to expand...
Click to collapse
Have you done a factory reset via recovery? Or you might want to flash latest full stock