Related
I know that there is a fix that one can do here shown in the forums. However, I do not want to dissect the phone. My phone is not rooted but I am not sure if I feel confident to send it to HTC because I'm not sure what is considered a "loose fix" to them so they might just send it back to me without any fix and I would have to pay for the charge.
I call HTC about it and they said they would check the problem out because I am still under warranty. Has anyone else sent their phones to HTC to fix the loose hinge issue?
it shouldnt really matter if the phone is rooted..... would it? I can't imagine that HTC would void the devices build warranty for software.
Noojin said:
I know that there is a fix that one can do here shown in the forums. However, I do not want to dissect the phone. My phone is not rooted but I am not sure if I feel confident to send it to HTC because I'm not sure what is considered a "loose fix" to them so they might just send it back to me without any fix and I would have to pay for the charge.
I call HTC about it and they said they would check the problem out because I am still under warranty. Has anyone else sent their phones to HTC to fix the loose hinge issue?
Click to expand...
Click to collapse
Lol real simple just complain to your mobile carrier. Make them replace you current phone. What mobile carrier are you on? T-mobile replaces phones with the simplest problem
Sent from my HTC Vision using XDA App
I got it from a 3rd party place though, not directly from Tmobile. Would I still be able to to so?
Noojin said:
I got it from a 3rd party place though, not directly from Tmobile. Would I still be able to to so?
Click to expand...
Click to collapse
Like what 3rd party? Since you didn't get it from t-mobile, t-mobile will say they won't reaplace and ask you to ask the place where you bought it from to fix it.
Sent from my HTC Vision using XDA App
What's the point in getting it replaced with another G2 that has the same hinge problem? They're all like that.
Newer models weren't fixed? Thats too bad. Anyways, I got it cheap on ebay. Of course, I can not send it back for a replacement. I hinge isn't as loose as I have seen others on youtube. Its just lying down on the bed is an issue for me. I called HTC and said its still under warranty and can possibly fix this if it is an "issue" to them.
monkey hung said:
What's the point in getting it replaced with another G2 that has the same hinge problem? They're all like that.
Click to expand...
Click to collapse
Mine is not loose my friend and I had this phone for 3 month now
Sent from my HTC Vision using XDA App
Noojin said:
Newer models weren't fixed? Thats too bad. Anyways, I got it cheap on ebay. Of course, I can not send it back for a replacement. I hinge isn't as loose as I have seen others on youtube. Its just lying down on the bed is an issue for me. I called HTC and said its still under warranty and can possibly fix this if it is an "issue" to them.
Click to expand...
Click to collapse
Lol don't send it to htc your just wastiing your time but it won't hurt if your try tho.
Sent from my HTC Vision using XDA App
Complete waste of time. I was emailing back and forth for about 3 months, got the issue escalated, then they came back and said NO, it is supposed to be like that. Ima have to resort to opening my baby up myself now,... just need to grow some bigger balls 1st !!!
Sent from my HTC Vision using XDA App
wileykat said:
Complete waste of time. I was emailing back and forth for about 3 months, got the issue escalated, then they came back and said NO, it is supposed to be like that. Ima have to resort to opening my baby up myself now,... just need to grow some bigger balls 1st !!!
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
hmmm. what I am confused about now is what the warranty covers? I can understand the warranty being voided if rooted. However, for accidental physical damages/ liquid(water) damage, what can you do with the warranty? I thought this would apply to phone defects. Tmobile even said that the early models of the G2 were defective. Its just weird that HTC won't fix it for you even if the issue is known from a larger perspective.
Send it to someone on this forum willing to do the spring replacement for you.
Hey guys, I bought my N7 4 days ago but it wasn't from a retail store or google play. It was from craigslist. I was fortunate enough, or I thought I was but my unit has none of the problems a lot of you guys been getting, assuming I probably got it from the new batch but that was until earlier when I was playing Soulcraft THD and I was pressing down the left side with a bit of force with my thumb and I heard the screen make that sponge/squeaky sound. There is no screen lift or anything major at all. The only other problem(minor) issue I have with my N7 is that the screen flickers at low brightness(40% and below) while it is loading an app or a website on chrome but I read that the issue could be software related so I'm not too worried about that, will just have to wait for a update.
My real question is did I make a mistake from buying it from that person on CL now that I have a problem with my N7 or do I just contact Google about the issue?
Thanks in advance guys, hope everyone is loving there N7 as much as I do!
Well, if you contact Google, they will probably refer you to Asus since you didn't buy it from the Play store. I would call Asus and just check on the warranty. If they say no, they say no. Can't hurt to call though.
Sent from my Nexus 7 using Tapatalk 2
Thanks explore, anyone else?
ExploreMN said:
Well, if you contact Google, they will probably refer you to Asus since you didn't buy it from the Play store. I would call Asus and just check on the warranty. If they say no, they say no. Can't hurt to call though.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I bought it brand new unopen, so I'm pretty sure it does have warranty correct?
Manufacturer warranty from Asus, not warranty from google unless you have an order number with them.
Sent from my LG-P999 using xda app-developers app
vinceboiii said:
I bought it brand new unopen, so I'm pretty sure it does have warranty correct?
Click to expand...
Click to collapse
Are you able to contact the original person that bought it and ask for a copy of the receipt in case you have any issues with it?
NickDblU said:
Are you able to contact the original person that bought it and ask for a copy of the receipt in case you have any issues with it?
Click to expand...
Click to collapse
I seem to still have their number, I will give him a text right now! Actually the seller was just a friend helping out his buddy to sell the N7. I hope he still has receipt.
Is it rooted? If it is, restore it, according to them your warranty is void'wjen you unlock the boot loader.
Sent from my Nexus 7 using xda app-developers app
Stevenator21 said:
Is it rooted? If it is, restore it, according to them your warranty is void'wjen you unlock the boot loader.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Nope not rooted I wanted to have it for atleast a week or two then root it.
hey guys sorry for being a complete noob at this. Almost all electronics I've ever bought has never given me a problem so I don't go through returns/rma often. I just got a copy of the receipt for my Nexus 7, its in pdf file what is the next step for me to do? It was purchased on the 29th of July at Office Max.
Why don't you just have the seller do an exchange from office Max? If that's not too much trouble.
getbuzzin said:
Why don't you just have the seller do an exchange from office Max? If that's not too much trouble.
Click to expand...
Click to collapse
Would it work if I go there with a printed copy of the receipt saying I bought it from a guy on criagslist? If not I will have to ask him for help.
vinceboiii said:
Would it work if I go there with a printed copy of the receipt saying I bought it from a guy on criagslist? If not I will have to ask him for help.
Click to expand...
Click to collapse
You might as well try because you are kind of limited n options. I say it can't hurt.
Sent from my Nexus 7 using xda app-developers app
okay so I called one store and they told me no I can't do it, the original buyer has to. I called another store and they said I could do it myself but they charge a 15% restocking fee...I don't want to pay for that, they are also out of stock so no point of me going there then whats my next best option?
My screen is a bit squeaky left side
Stevenator21 said:
...according to them your warranty is void'wjen you unlock the boot loader.
Click to expand...
Click to collapse
I keep hearing different answers for this...
Does unlocking the bootloader void warranty, or no?
espionage724 said:
I keep hearing different answers for this...
Does unlocking the bootloader void warranty, or no?
Click to expand...
Click to collapse
not totally sure but what am I suppose to do next?! Can someone please help!
vinceboiii said:
not totally sure but what am I suppose to do next?! Can someone please help!
Click to expand...
Click to collapse
When I returned at staples they needed my credit card.
Contact Asus and do an rma through them.
Sent from my paranoid Nexus 7.
+1
redmonke255 said:
When I returned at staples they needed my credit card.
Contact Asus and do an rma through them.
Sent from my paranoid Nexus 7.
Click to expand...
Click to collapse
I'm not sure but since Asus has a 1 year warranty on their products, I think you can get them to RMA it. you will have to pay for shipping to them though.
however I seem to recall some people saying Asus said you have to go thru Google to RMA it, so I'm not 100% positive. let me know what Asus says.
Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
Click to expand...
Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
Click to expand...
Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
I bought a new Nexus 7, returned it today due to screen problems, and ordered a new one from Best Buy that I should get tomorrow or Thursday.
I was wondering what you guys have done with your old Nexus 7 or any recommendations on what I should do with mine. Mine is 32GB and still perfectly functional. I was thinking about using it as a media server but I'm not sure how useful that would be. I'd rather not have it just sit here and collect dust.
Thanks ahead of time.
Sell it.
cyberprodigy said:
I bought a new Nexus 7, returned it today due to screen problems, and ordered a new one from Best Buy that I should get tomorrow or Thursday.
I was wondering what you guys have done with your old Nexus 7 or any recommendations on what I should do with mine. Mine is 32GB and still perfectly functional. I was thinking about using it as a media server but I'm not sure how useful that would be. I'd rather not have it just sit here and collect dust.
Thanks ahead of time.
Click to expand...
Click to collapse
Give it to a tech junky. I know at least one who loves all toys *raises hand* seriously don't you have any nieces or nephews or just a little cute neighbor? If we all try we can make someone less fortunate smile with our unused toys.
cyberprodigy said:
I bought a new Nexus 7, returned it today due to screen problems, and ordered a new one from Best Buy that I should get tomorrow or Thursday.
I was wondering what you guys have done with your old Nexus 7 or any recommendations on what I should do with mine. Mine is 32GB and still perfectly functional. I was thinking about using it as a media server but I'm not sure how useful that would be. I'd rather not have it just sit here and collect dust.
Thanks ahead of time.
Click to expand...
Click to collapse
Why not using it with the daydream? An expensive alarm clock with weather notifications, along with some other stuff and as such it can also collect dust!
Sent from my Nexus 7 using Tapatalk 4
You could use it as a permanent car mount, or a clock, or a computer remote ( unified remote works great), or just sell it.
Sent from my HTCONE using Tapatalk 4
Send it to me so I can track OTAs for it
Leave it on a park bench with a post-it-note that says "You're welcome!"...
TheManii said:
Send it to me so I can track OTAs for it
Click to expand...
Click to collapse
Track OTAs? What does that mean/what is the benefit of this?
[REF] Nexus 7 Stock OTA URLs
[REF]2013 Nexus 7 Stock OTA URLs
[REF] Nexus 4 Stock OTA URLs
just a couple examples, we have threads for every single nexus device.
But we dont actually own every one, so the rest depend on random people to post.
TheManii said:
[REF] Nexus 7 Stock OTA URLs
[REF]2013 Nexus 7 Stock OTA URLs
[REF] Nexus 4 Stock OTA URLs
just a couple examples, we have threads for every single nexus device.
But we dont actually own every one, so the rest depend on random people to post.
Click to expand...
Click to collapse
But what benefit does this give me?
Nothing, just a suggestion
Find a less fortunate kid and give it them if you don't have your own kids or a nephew or niece... Or use it with multirom and have downloading all kind of Roms they have tons
Sent 4rm my Nexus 7 2013... It feels and looks so sexy...
Just give it to somebody you know who would use it if you don't need the money. I gave mine to my mom since she babysits my kids all the time for free.
Will give mine to my parents as well...
I say you mount it in your car for GPS/music. I don't give anything away to anyone for free ever. Except family
Sent from my Nexus 7 using xda premium
Try to impress a date and bring it with you on a boat, only to fall into the water (happened to me.)
But seriously,
1. Ebay if you want to sell it fast, tho you probably won't get as much as you want for it, plus ebay and paypal fees sting.
2. Craigslist if you want to risk getting robbed.
3. Give to niece/nephew if you have them as a christmas present.
4. Keep it and wait 20 years until it becomes a collectors item, then sell it for bookoo bucks!!
5. Learn to develop games/apps with it.
6. Use it as a coaster.
Is developing something you couldn't do with the new one?
Sent from my XT907 using xda app-developers app
wwr8bz said:
Is developing something you couldn't do with the new one?
Sent from my XT907 using xda app-developers app
Click to expand...
Click to collapse
I only suggest using the old one to dev on just in case something goes completely wrong and it gets ruined. I don't know much about android development, so I don't know if its even possible to brick the N7, but just as a cautionary measure, I would rather use an older device than a brand new one JUST IN CASE.
In the same boat as you, have no clue about development, was just curious. But now that I too have an old nexus lying around maybe I'll look into it!
Sent from my XT907 using xda app-developers app
adamhlj said:
I only suggest using the old one to dev on just in case something goes completely wrong and it gets ruined. I don't know much about android development, so I don't know if its even possible to brick the N7, but just as a cautionary measure, I would rather use an older device than a brand new one JUST IN CASE.
Click to expand...
Click to collapse
Oh, it's possible. Believe you me, you can do it. It's just a bit harder to kill a Nexus device in most situations.
I can confirm it makes a great coaster. I'm starting to lose interest in flashing new ROMs every few months, but I may repurpose my Nexus 7 into a HUD unit of sorts to mount over my desk.
I have owned a Nexus 7 2nd gen for a couple months now and have just started to get random flashes of black (occurs for not even a quarter second) ...
I am wondering what causes this...
I have not damaged the Nexus in any way and bought it brand new..
I have only used CleanRom and PA ROM...
The functionality of the tablet remains great, but the flashes are very annoying ...I have tried clean installing multiple times but the flashes still happen...
Any feedback/solutions would be a big help...
Thanks
Sent from my Nexus 7 using Tapatalk 2
The whole screen?
I've noticed black lines when playing Terraria for hours but its only the background of certains areas. I chalked I up as game glitches.
I haven't seen anything outside of that.
Give us some more details.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Yes...the whole screen...
This is not a set of lines the entire screen flashes black for a millisecond....
Sent from my Nexus 7 using Tapatalk 2
sevenslugs said:
Yes...the whole screen...
This is not a set of lines the entire screen flashes black for a millisecond....
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I had that happen soon enough for a return to be viable. Do some more Google searching and you'll find people who fixed this as a hardware issue. They had to open the back and fiddle a connection. Didn't sound to hard but I just went to best buy instead.
Happy hunting, sorry I don't have a link.
Sent from my Nexus 7 using Tapatalk 4
Yea I would exchange it before it is too late. Doesn't seem that troublesome but if it got worse, or worst, disconnected entirely, it would bring bad news.
kdo23 said:
I had that happen soon enough for a return to be viable. Do some more Google searching and you'll find people who fixed this as a hardware issue. They had to open the back and fiddle a connection. Didn't sound to hard but I just went to best buy instead.
Happy hunting, sorry I don't have a link.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Could you please post the link? I am having trouble finding it on Google.
Thanks a lot..
Sent from my Nexus 7 using Tapatalk 2
player911 said:
Yea I would exchange it before it is too late. Doesn't seem that troublesome but if it got worse, or worst, disconnected entirely, it would bring bad news.
Click to expand...
Click to collapse
Its very intermittent...some days it won't do it at all and some it does it just a bit ....I bought it off eBay around the time it was first released so I'm not sure how I would go about exchanging it ....
Sent from my Nexus 7 using Tapatalk 2
i am also facing the same problem..the screen flashes for nano second...its very annoying..i read about the problem in other forum it seems to be a hardware problem..i am from india and imported it from us ...so i dont think i can resend the nexus 7 ...any help will be great..
mlovesu said:
i am also facing the same problem..the screen flashes for nano second...its very annoying..i read about the problem in other forum it seems to be a hardware problem..i am from india and imported it from us ...so i dont think i can resend the nexus 7 ...any help will be great..
Click to expand...
Click to collapse
What specific piece of hardware is causing this?
I still have this issue from time to time ..
I've notices it happens a lot less if I turn off auto brightness and manually turn brightness above 45-50 percent...
Sent from my Nexus 7 using Tapatalk now Free
sevenslugs said:
Its very intermittent...some days it won't do it at all and some it does it just a bit ....I bought it off eBay around the time it was first released so I'm not sure how I would go about exchanging it ....
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Just because you bought it off ebay doesn't mean it doesn't still carry the 1 year manufacturer warranty on the hardware. It would require you to send it in, but worth a shot.
Once you pop the back and start fiddling with hardware, you run the risk of doing enough damage where Asus will void the warranty. I think I would check with Asus first before resorting to hardware modifications.
player911 said:
Just because you bought it off ebay doesn't mean it doesn't still carry the 1 year manufacturer warranty on the hardware. It would require you to send it in, but worth a shot.
Once you pop the back and start fiddling with hardware, you run the risk of doing enough damage where Asus will void the warranty. I think I would check with Asus first before resorting to hardware modifications.
Click to expand...
Click to collapse
I should send it in to Asus you say?
What are the requirements to have it repaired/replaced under warranty as I have already rooted it with a custom rom
Sent from my Nexus 7 using Tapatalk now Free