[Q] Will not connect to kies or mobilego. - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

I have a galaxy s4 sph-l720. The phone will not connect to mobilego or kies over usb no matter if it is on the stock rom, custom-stock rom or a fully custom rom that has nothing to do with samsung. I have usb debugging enabled of course, tried using different cables and ports on the computer. I can connect to the phone in command prompt using adb and usb storage which makes me scratch my head in confusion of what could be going wrong. I am almost to the end of my rope with this and in hope came here for my last plee for help. I will answer any questions you all might have. Thank you - Jason.

Uninstall and reinstall drivers.
Brought to you by Sprint and the letters GS and the number 4

GiantJay said:
Uninstall and reinstall drivers.
Brought to you by Sprint and the letters GS and the number 4
Click to expand...
Click to collapse
I've done that probably 10 times now lol

I'm glad to have found out that it is something wrong with the computer and not the phone. It just worked with my laptop.

Related

[Q] Having some driver issues that I need help with

ok, I'm not really a noob but I'm having a horrible time w/ drivers for my Epic.
I had almost a 3 or 4 day long project to get drivers to load and work for my samsung moment..
I have uninstalled them and am now trying to get drivers to install and work for my Epic so that I can 'one click root' and install clockwork mod recovery.
My dilemma is, the drivers that are available here for the Epic seem to install fine. After I restart the computer, I put the phone in USB debug mode, then plug it in.
The drivers attempt to install, the computer recognizes the "Samsung SPH-D700" but in the right side of the window it says "failed"...
been trying all weekend to get this working.
I'm using Win7 64bit Ultimate FWIW..
When I had this problem w/ my samsung moment, Part of the culprit was the USB cable so i ran down to radio shack and purchased a $20 cable out of necessity. I'm using that same cable as well. The one that came with the phone is at work and unavailable at this time.
Thanks for the help
http://randomtechinfo.com/epic/Samsung_Mobile_Driver_V1.3.800_For_SPH-d700_Epic_4G.zip
I had better luck with these drivers in xp than the other two that were "confirmed" working. They worked once, then I removed them and reinstalled moment flashing software, then removed that and tried reinstalling the drivers. It wasn't working. There was something on the phone the drivers wasn't recognising. I flushed them out and installed the link above and it worked like a champ. I don't know if you'll have any luck with 64bit os. It's worth a try. Also, did you try changing to a different usb port?
Yeah I tried using different USB pets and no luck.
Are you using the stock cable that came with the phone ?
I'll try the drivers from the link you posted and report back. I can always run then in compatibility mode if need be.
Thanks.
Sent from my SPH-D700 using XDA App
Ive tried the one that comes with the evo. It's flaky but sometimes works. The one that usually always works, don't know where the epuc one is, is the over prices official one at a corporate sprint store.

Debugging - Download mode / usb not recognized

So I want to root my phone, but I cannot get ANY computer to recognize the phone when it is in either download mode, or debug mode.
I'm running Sprints stock EB13 right now.
I've downloaded the samsung drivers and installed them.
I've tried 3 computers -- A XP 32bit, a vista 64bit, and a 7 64bit system. I've also tried 3 different cables. Nothing works.
The phone is recognized fine in mass storage mode.
Tried restarting the phone many times, removing the battery, etc.. same with the computer side of things.
I'm out of ideas to try and can't find a good post with a fix.
Thanks for any input!
syntax_erorr said:
So I want to root my phone, but I cannot get ANY computer to recognize the phone when it is in either download mode, or debug mode.
I'm running Sprints stock EB13 right now.
I've downloaded the samsung drivers and installed them.
I've tried 3 computers -- A XP 32bit, a vista 64bit, and a 7 64bit system. I've also tried 3 different cables. Nothing works.
The phone is recognized fine in mass storage mode.
Tried restarting the phone many times, removing the battery, etc.. same with the computer side of things.
I'm out of ideas to try and can't find a good post with a fix.
Thanks for any input!
Click to expand...
Click to collapse
what are you running on your PC that you want to connect to the phone with?
Odin (in download mode?)
ADB in debugging mode?
What exactly are you trying to run ??
jdelano said:
what are you running on your PC that you want to connect to the phone with?
Odin (in download mode?)
ADB in debugging mode?
What exactly are you trying to run ??
Click to expand...
Click to collapse
I wanted to use Odin to go back to DI18 at first. After that didn't work I tried ADB in debug mode, and that no longer works!
I know ADB in debug mode used to work when I was on DI18 because I used it before when I first got my phone. Now I've upgraded to EB13 from the file samsung provided on their website. I've also tried a hard re-set of the phone and that didn't help either.
I had a similar issue. I was able to resolve it by creating a fresh user in windows and then running it from there.
Sent from my SPH-D700 using XDA Premium App
iil said:
I had a similar issue. I was able to resolve it by creating a fresh user in windows and then running it from there.
Click to expand...
Click to collapse
umm..yeah three complete different computers?...I don't think thats the case.
syntax_erorr said:
So I want to root my phone, but I cannot get ANY computer to recognize the phone when it is in either download mode, or debug mode.
Click to expand...
Click to collapse
I had this exact problem with my Epic also. I tried rooting my fone too, for like 2 months straight, with no luck... Tried every technique, software, and trick in the book and nothing worked...
2 days ago though, I finally rooted it using this solution:
Forget about trying to "root" it.
Instead, flash the "Stock EB13 Deodexed EXT4 + CW 3.0.0.6" to your fone (search the forum, you'll find it and the thread that explains how to do it).
It's pre-rooted too!
It worked fabulous for me. I am now rooted and well on my way to fully customizing my fone.
Odin is finicky though... I had to switch the usb cord around to several different ports before it recognized my fone. Also, it kept locking up at a certain point in the flashing process, but after moving the image from "Phone" to "PDA" (you'll know what these are once you open up Odin), it worked brilliantly.
Try it, it works!
P.S. Just in case this helps anyone; I should note that originally I upgraded from Eclair to the official unrooted straight from Samsung (before they pulled it) stock Froyo. I loved it, but wanted it rooted.
I read somewhere that it was easier to root it if you reverted back to Eclair first. So I did (search forum for uninstalling Froyo).
And from Eclair, I flashed to the above mentioned rooted and deodexed version of Froyo (EB13).
Hope it helps!
syntax_erorr said:
I wanted to use Odin to go back to DI18 at first. After that didn't work I tried ADB in debug mode, and that no longer works!
I know ADB in debug mode used to work when I was on DI18 because I used it before when I first got my phone. Now I've upgraded to EB13 from the file samsung provided on their website. I've also tried a hard re-set of the phone and that didn't help either.
Click to expand...
Click to collapse
Might try looking at the usb on the phone to check for something preventing a good connection; I've read where people have found bent connectors and were able to fix it.
Good luck; that has to be extremely frustrating.
I tried everything like you, multiple cables, multiple computers, EVERYTHING!!!
I finally broke down and took it to sprint and they couldnt even get it to connect or fix the problem so i got a new epic. You might just want to take it back and get another one. Im on my 3rd epic now so that should tell you something about these ****TY phones...

Really really bricked fascinate

windows wont recongnize my fascinate. yes it is a verizon. cant use odin as windows doesnt like my phone. and yes i did mess it up. Ive odin it a few times before with success. I have installed the samsung driver also. My question is, is it totally bricked or is there anything i can do?
Thanks.
Well what did you do prior to "bricking" it? What did you flash, etc.
Sent from my SCH-I500 using XDA App
Try a different USB port, different cable, and finally a Different computer.
Okay so what your saying is it will flash into: download mode If not and you see a black screen you could possibly try this so you will have to get an extra Mini USB to do so and a few other things: http://www.youtube.com/watch?v=Rdn5GoRjhn0&feature=youtu.be
If you are able to go into download mode ect there is no need for the above to be done. Or you might want to try looking at this: http://forum.xda-developers.com/showthread.php?t=1153310
I am not responsible for what you do with this information though read through carefully to see if you want to take these steps on your device. From what I read and see some have had problems switching back to Odin when this program took over.
What Sendan has said here would probably help us more as I just jumped right into it for you. There may or may not be a need to do these steps listed here if we have more info on what is happening with your device.
Give me a detailed description of what you did, what you used, and what happens to it now.
Sent from my GT-P7510 using xda premium
cleanerdude said:
windows wont recongnize my fascinate. yes it is a verizon. cant use odin as windows doesnt like my phone. and yes i did mess it up. Ive odin it a few times before with success. I have installed the samsung driver also. My question is, is it totally bricked or is there anything i can do?
Thanks.
Click to expand...
Click to collapse
Not sure if this will help, but I had a similar problem (PC wouldn't recognize phone in usb mode or download mode, Odin wouldn't connect, multiple cables had same result, remove/reinstall of Samsung drivers didn't help).
I ended up installing the Samsung drivers on a laptop that had never had them installed. Connection success! Was able to use Odin from that machine to flash back to stock Froyo/ED05.
After that, usb and download mode worked on the original PC. Same drivers that wouldn't work previously. Can't explain it, YMMV. It got me out of a jam.
Good luck.
maybe i freaked out. i put battery in just now and was able to boot into red recovery. yesterday i used it as an excuse to go buy a galaxy 2 on att. im trying an older backup. tried one a couple nights ago and it kept getting stuck. i have had the hardest time. started on a mac with heimdall and couldnt get it to work. went to a windows machine. couldnt get odin to work right with it. not sure now what i did to brick it. my win laptop i usually use is at my girlfriends. was just hoping to make this phone last til nexus prime.
Ok messing with it more. everytime i try something in recovery it will end up on the black screen with the phone to computer and the yellow sign between. heimdall (back on the mac) wont recognize it. not sure if i can do something in recovery
So Odin won't recognize your phone in download mode? You using the stock USB cord? Try different ports? Best thing would be to flash Stock ED05 and restart from there.
OK got it figured. Usb cord must be the problem. Now have cyanogenmod 7.1. But can't get gapps to install. Have tried rom manager and downloading it
Sent from my SAMSUNG-SGH-I777 using Tapatalk
And fixed gapps. Had to use power menu to recovery. So all fixed.
Sent from my SAMSUNG-SGH-I777 using Tapatalk

USB Device Not Recognized.

Hello, I was wondering if someone could help me. My computer no longer recognizes my tablet and says it is an unknown device when I connect it via USB. It won't detect it in odin either. I have the correct drivers installed and have tried reinstalling them and have tried it with different usb cords and different computers with the same result. USB debugging is enabled. I am not sure where to go from here. If someone could please point me in the right direction I would sincerely appreciate it. I would be able to restore functionality to be able to transfer files between my tablet and computer through USB once again.
ROM: BinDroid (Previous was CleanROM and had same issue)
If I download roms through tablet I can install them normally through CWM, and my tablet boots up okay so I am not really "bricked" But I am kind of bricked in the way that I can no longer use odin to flash anything..which is not very good.
bump
am i the only one with this problem.....
caaznkid said:
am i the only one with this problem.....
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Click to collapse
No, it is one of the big problems when loading ROMs, bootloaders, etc. Most of the time it is better to fully de-install the driver and then reinstall, as the change of the ROM also changes the perceived device-id by USB (on Windows I presume). I have even seen this happen between HC Stock and ICS Stock...
Odd but true. So, try to de-install the driver (or Kies, including driver) and reinstall (Kies, or just driver). Most of the time that should be enough, but do not hold it against me if that did not solve it.
Just_Another_N00b said:
No, it is one of the big problems when loading ROMs, bootloaders, etc. Most of the time it is better to fully de-install the driver and then reinstall, as the change of the ROM also changes the perceived device-id by USB (on Windows I presume). I have even seen this happen between HC Stock and ICS Stock...
Odd but true. So, try to de-install the driver (or Kies, including driver) and reinstall (Kies, or just driver). Most of the time that should be enough, but do not hold it against me if that did not solve it.
Click to expand...
Click to collapse
Here is a possible solution, disconnect device tab/phone, disable your firewall connect device, mine worked, disconnect again restart firewall reconnect device.
this worked for me and also with my s3.
I even tried it with a new computer that has not recognized the device before. I am afraid to use mobile odin as well and I can't backup all my stuff like my pictures and videos. I guess i could use upload to dropbox.
Sent from my GT-P7510 using xda app-developers app

Why will my gs4 not authorize my computer for usb debugging?

Anybody know how to get my gs4 to recognize my pc. I have drivers installed through Samsung kies, and since my phone updated itself to mk2 im just trying to re root. But yes, usb debugging enabled, developer mode on, I can see the gs4 in the menu, but it wont tell me to authorize the computer with its rsa fingerprint
Try going and re installing the SDK from the website (I can't post links, sorry.)
The computer authorization feature is fairly recent and it is most likely that your version of ADB isn't new enough.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Could also be the usb cord your.using. also try different usb ports
don't use kies. i don't need safestrap, but keys caused me issues on the phone being recognized. never needed it on an i337, older mdl version.
Astrophysicist789 said:
Try going and re installing the SDK from the website (I can't post links, sorry.)
The computer authorization feature is fairly recent and it is most likely that your version of ADB isn't new enough.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Yes! 15 Second ADB installer saved me. Our computer was having a hard time installing anything for the gs4, but the installer helped it finish. As soon as it did that it magically recognized each other and I authorized and rooted my device! going for battery life tweaks without changing the stock kernel as I can't...> Right now after 20% bat used I'm on track for 8.5hr theo. which will probably give me about 7+ on screen with about a 16 hour day. I'm excited. imagine that they say the new chips for next fall use 25% less power. One Of those devices rooted with a custom kernel would last a long time.

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