Problems while charging the phone - Nexus 4 Q&A, Help & Troubleshooting

Hey guys, i got a problem with my N4 :
When i plug-in the charger, the battery icon appears, after few cycles of the battery icon the screen turns off and if i turn on the screen again, the phone turns off and the red led start blinking.
I recently tried to fix the "red light of death" issue that i had ( i removed the battery connector and then put it in again ).
Also, if I hold power + down volume, the n4 starts but turn off after showing the "Google" logo.
I believe its a software problem but i dont know neither which one it i nor how to fix it.
I'm sry for my english and i hope someone will help me
Thanks.

That sounds more like a hardware issue. You can try flashing the stock images, but I'm guessing you're in need of an RMA.

One last thing, when i go to fastboot ( holding power + down volume ), as soon as i reach the menu the phone instantly boot without me telling him to do so. Thats why i think theres something wrong with the software.

Any last moment idea before i sent my phone to RMA ?

Related

Ran into Serious problem, please help

Last night my x1 was fine, before I went to bed, I turn the whole thing off and charge it with the charger. This morning I can't boot up the device at all. Tried remove the battery and put it back still no go.
I notice one thing if I have the charger still connecting to the phone and when I press the power button on the upper right, i see 3 red blinks from the side panel, but again, phone won't power up. What does the red blink means?
I have this phone only 4 days. Should I send it back to manufacture?
you can try to hardreset it
the manual should state how cant renember
somewhere under the batt pressing something
I had the same problem - occasional three red lights flash, occasional red light under power button. I solved the problem by using the search
http://forum.xda-developers.com/showthread.php?t=452402&highlight=dead
http://forum.xda-developers.com/showthread.php?t=448785&highlight=dead
Never fear all is ok
Perhaps this should be added to the wiki in the trouble shooting section - seems a few people have had this issue?

[Q] Dell Venue Pro screen not "turning on" while keyboard does

Hey Everyone,
Just recently encountered this problem with my old DVP. When turn on or plugged in the screen appears on (at night it looks like its powered) but nothing comes on the screen and the keyboard lights up (and remains lit). I cannot turn the phone off from this state without removing the battery. I had assumed the phone to have a dead battery at first but it's not clear that it does have a charge since the keyboard will stay lit forever.
I have tried to leave the phone charging over night, didn't fix anything... I have also tried leaving the phone unplugged with the battery out for a time to see if it needed a power cycle of sorts... Didn't work.
I see a bunch of people with the "not turning on" problem but this is different since the keyboard turns on and I've tried charging it for a long time. I also tried one person's suggestion of holding the power button until the keyboard turns off briefly then release and press power again to get it to restart. When doing that, I can't even get the keyboard to turn off briefly, could hold the power button for 2 minutes and it still won't turn the keyboard off. I can get the screws out of the phone to take it apart if need be (I did the memory card upgrade so my warranty is already void)...
Any suggestions?
Thanks a lot!
-Vanq
I have the same issue like you and don't know how to fix, ****!
Vanquished said:
Hey Everyone,
Just recently encountered this problem with my old DVP. When turn on or plugged in the screen appears on (at night it looks like its powered) but nothing comes on the screen and the keyboard lights up (and remains lit). I cannot turn the phone off from this state without removing the battery. I had assumed the phone to have a dead battery at first but it's not clear that it does have a charge since the keyboard will stay lit forever.
I have tried to leave the phone charging over night, didn't fix anything... I have also tried leaving the phone unplugged with the battery out for a time to see if it needed a power cycle of sorts... Didn't work.
I see a bunch of people with the "not turning on" problem but this is different since the keyboard turns on and I've tried charging it for a long time. I also tried one person's suggestion of holding the power button until the keyboard turns off briefly then release and press power again to get it to restart. When doing that, I can't even get the keyboard to turn off briefly, could hold the power button for 2 minutes and it still won't turn the keyboard off. I can get the screws out of the phone to take it apart if need be (I did the memory card upgrade so my warranty is already void)...
Any suggestions?
Thanks a lot!
-Vanq
Click to expand...
Click to collapse
I have the same issue like you and don't know how to fix, ****!

[Q] Blinking red led, no boot when plugged in

Hi all,
My Nexus 4 just shut down after going really hot. I cannot turn it on anymore, when I press the On/Off button with our without the volume buttons nothing happens, except if it is plugged in.
In that case, after about 15 sec I have a blinking red led.
I think the problem is material, but I don't know if the problem comes from the battery or something else. I don't want to buy a new battery if my Nexus 4 is dead... So I am trying to figure out if the problem is about the battery or not. I think not because even when plugged in, nothing shows on the screen when I try to turn it on.
What do you think ?
Thanks very much for your help,
Guillaume.
blinking red led
GrIc said:
Hi all,
My Nexus 4 just shut down after going really hot. I cannot turn it on anymore, when I press the On/Off button with our without the volume buttons nothing happens, except if it is plugged in.
In that case, after about 15 sec I have a blinking red led.
I think the problem is material, but I don't know if the problem comes from the battery or something else. I don't want to buy a new battery if my Nexus 4 is dead... So I am trying to figure out if the problem is about the battery or not. I think not because even when plugged in, nothing shows on the screen when I try to turn it on.
What do you think ?
Thanks very much for your help,
Guillaume.
Click to expand...
Click to collapse
When you get the blinking red led while on the charger, how many time does it flashes ?
Is it the same as this:
"
By red flashing light, I mean: Hold power for 12 secs with good charger connected gives flashing red light: one short, pause circa 2 sec, 11 flashes at one per sec, pause under 1/4 sec, one short dim flash, pause c. 2 sec, repeat. This is the notification LED directly above the USB socket.
"
cxda48 said:
When you get the blinking red led while on the charger, how many time does it flashes ?
Is it the same as this:
"
By red flashing light, I mean: Hold power for 12 secs with good charger connected gives flashing red light: one short, pause circa 2 sec, 11 flashes at one per sec, pause under 1/4 sec, one short dim flash, pause c. 2 sec, repeat. This is the notification LED directly above the USB socket.
"
Click to expand...
Click to collapse
Hi cxda48,
I have the exact same behaviour : 11 flashes, a short pause followed with one short flash, then repeat.
You have an idea of what it means ?
Thanks !
I had a similar problem. The phone will not start and when you put the red light blinking loaded several times. My Solving: I opened the phone and pulled the battery pins. I connected the battery and the phone started normally.
anetgrup said:
I had a similar problem. The phone will not start and when you put the red light blinking loaded several times. My Solving: I opened the phone and pulled the battery pins. I connected the battery and the phone started normally.
Click to expand...
Click to collapse
*similar* but not the same I guess.
It seems like the IC that turns on and off the LED is the PMIC ("Power Management Integrated Circuit"). When something goes wrong, this IC has got some intelligence to give out some information about what is wrong (a bit like the bios on a PC). So 11 red LED flashes is an error code I guess. When the battery is disconnected it's 1 red LED flash (that error code probably means battery not present/worng) in my experience.
I know at least that with the 11 flashes issue, changing / reconnecting a charged battery does not solve this issue
Would anyone have information about what these codes mean ?
this just happened to me. Any solutions?
jimmy2823 said:
this just happened to me. Any solutions?
Click to expand...
Click to collapse
I thought I should give some feedback on how I sorted out this problem:
After discussion with google after-sales, I sent it for repair to the official LG repair contractor in the UK (SBE Ltd, based in Ashford, UK).
I precisely chose to go through LG repair rather than google because google warned me they would replace the nexus4 so I would
1) loose my data
2) get a potentially worse phone(refurbished) than mine (which is really mint with outstanding battery life)
I sent the phone with instructions on what I think needed done : replacement of the PMIC and *not* a swap of motherboard. When the nexus4 was back, I noticed they ignored my message & swapped the motherboard .
They kept my housing but they also swapped the battery(was not required) and now the battery life is very poor ! I am still in communication with LG regarding the battery issue

[Q] Brick or rlod?

please if someone see this. is it possible that the red light of death battery issue happened with 46 percent battery like 1 minute before. i was tweeting something and then it froze. i tried to press the home button and nothing happened. then it shut off and i haven't been able to put it into recovery mode or receive any feedback at all other than the red light of death. but i clearly remember checking the battery life like a minute before and saw that i had the 46 percent battery. is this defiantly the battery issue or could it be a software issue. im running stock cm 11 with the stock kernel. and whenever i try the thing where i hold the power button and volume down for a while then plug in the red light is either beeping on or off or just plain solid red.
would this fix it for sure? :http://forum.xda-developers.com/nexu...death-t2250454
please someone read this whole thing and help me fix this. i need to know if i can fix it or i need a new phone.i need to know before i operate on my phone
Your link is broken, bro.
Anyway, tell me what you have done so far?
CCody said:
Your link is broken, bro.
Anyway, tell me what you have done so far?
Click to expand...
Click to collapse
sorry here http://forum.xda-developers.com/nexus-4/general/final-fix-nexus-4-red-light-death-t2250454
and i havent done anything thats made a difference.
i have dont the recommended fix where i hold the power and volume for 60 seconds and plug in but no help whatsoever.
whenever i hold the power and volume buttons nothing happens.
but if i hold them and plug the phone in to charge then the red light is either flashing or solid red. it varies.
this leads me to believe its a battery issue since it only happens when i put it in to charge.
BUT im also worried its a cm11 problem because it shut down randomly. if it helps i have stock cm11 and the stock kernel. cm11 m7 i think. no nightly
The only way to fix this 'red light of death' is to screw off your phone, pull the batterie out for some time and screw it on again. This is the only possible way, if volume down+power button+plug on charger doesnt work.

[Q] Diagnose and repair my phone

Hello
I have a broken Nexus 4 which I would like to repair for a friend but I'm not 100% of the issue, so I was hoping someone might be able to diagnose it with the symptoms which are :
When I plug power, red led flashes once
When i plug the power while holding power and volume, red led flashes once then android will start booting normally but shuts down after 2-3 sec and the red led flashes once again
Same thing happens if remove the battery
Anyone knows for sure what I should replace ?
Thanks
After some trial and error with 2 broken nexus 4, I managed to get a combination that sort of works :
Phone is not recognised by computer
Phone can only be restarted by pressing power up + volume, which means factory reset and system updates are not working
Battery % is wonky, sometimes it will drop to zero, most of the time it stays at 45% while charging
Any advice ?
Sounds to me like the battery needs replacing.

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