Wifi Not Working When Phone Sleeps - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

I posted a thread earlier about this but I still haven't found any answers. I have an AT&T Galaxy S4 and I am having some issues with WIFI. I can connect to any wireless network and browse the web, etc. but if I ever hit the power button to lock the phone or the phone falls sleep on its own accord, when I unlock the phone, it shows that it's still connected to the network, but it takes around 30 seconds before I can browse the web, etc. again and many times it will kick me off the network. It's not isolated to this network or this phone. My original phone worked for about two weeks and then the problem came up and I actually reset my original phone and it got rid of the problem for a few days but the problem came back. Then, I got a new phone through AT&T's warranty replacement service and it worked fine for about three days but then the problem came up. My phone is set to always have wifi on during sleep and I've even turned the wireless power saving mode off in the hidden settings menu. So, it's not a hardware issue (it's very unlikely that two phones have the same issue), it's not a OS issue (or there would be more documented cases of this), so I'm thinking it must be an app that's causing it. Can anyone offer any insight on this issue? I rooted the phone just so I can record some logs so I have those if that would help.

Anyone?

theloneranger08 said:
Anyone?
Click to expand...
Click to collapse
Honesly it sounds like a router issue.
Factory Reset it
Update it's Firmware if possible
Set it back up with WPA2 (AES)

DirtyOldMan said:
Honesly it sounds like a router issue.
Factory Reset it
Update it's Firmware if possible
Set it back up with WPA2 (AES)
Click to expand...
Click to collapse
Here's what's weird though.
Reasons that it's not a router issue:
1. It worked on two routers (a netgear and a AT&T Uverse gateway router) for a little while but now it doesn't work on either of them (by work I mean the phone experiences the problem mentioned).
2. I did a factory reset on the first phone I had and that fixed the problem for a few days on the netgear router. After a few days, the problem came back and I could no longer browse the web after I locked my phone. When I came home, the problem occurred with the AT&T Uverse router as well.
Reasons that it is a router issue:
1. My phone worked on the network at the bestbuy I went to yesterday.
2. The phone worked on the network at my company today.
I'm just completely out of ideas. If it were router related, why wouldn't it affect my brother's phone? If it weren't router related, why does it not affect the bestbuy and company routers?

theloneranger08 said:
Anyone?
Click to expand...
Click to collapse
I think this will help.
It might be the power save option that is enabled in wifi settings.
To access this do the following:
Dial *#0011# in dialer to access hidden service menu.
Press the menu key
Select WIFI
Turn Wifi Powersave to OFF
Should fix it. I had the issue with a particular router and this solved my problem.
Just remember to do this after every reboot.

Blue1k said:
I think this will help.
It might be the power save option that is enabled in wifi settings.
To access this do the following:
Dial *#0011# in dialer to access hidden service menu.
Press the menu key
Select WIFI
Turn Wifi Powersave to OFF
Should fix it.
Just remember to do this after every reboot.
Click to expand...
Click to collapse
Yeah I've tried that. It didn't fix the issue.

theloneranger08 said:
Yeah I've tried that. It didn't fix the issue.
Click to expand...
Click to collapse
Weird. And a factory reset fixed this in the past?
Sent from my SGH-I337M using xda premium

Blue1k said:
Weird. And a factory reset fixed this in the past?
Sent from my SGH-I337M using xda premium
Click to expand...
Click to collapse
yeah but only for a few days, never permanently. I've never been more frustrated with a phone...

Related

Need help please! Wifi and GPS stopped working

I would appreciate any help. I have owned a Nexus One for almost three weeks. After the first 3 days I rooted the device and everything was working fine but about a week ago the wifi stopped working. It does not show the wifi antenna in the top bar and it does not detect any wifi networks.
I have tried resetting the phone but not luck.
Today I tested my GPS and noticed that it also does not seem to be working anymore.
I have not flashed any custom roms.
I had my phone imported from the US and sending it back for warranty is a last resort.
Did you put it into Airplane mode or anything?
Nevermind, I found instructions for a hard reset by switching off the phone, holding the volume down and pressing and releasing the power button and selecting an option to clear storage. After rebooting my wifi is working again.
Previously I only reset through the menu options which did not solve the wifi issue.
On another note, the wifi does seem rather problematic because it is inconsistent about whether or not it sees my AP at home while other devices on the wireless network are working fine.
Byte_76 said:
Nevermind, I found instructions for a hard reset by switching off the phone, holding the volume down and pressing and releasing the power button and selecting an option to clear storage. After rebooting my wifi is working again.
Previously I only reset through the menu options which did not solve the wifi issue.
On another note, the wifi does seem rather problematic because it is inconsistent about whether or not it sees my AP at home while other devices on the wireless network are working fine.
Click to expand...
Click to collapse
Are you by any chance running a network using WPA2 security?
No, the AP is actually configured with rather weak security, just using WPA.
Byte_76 said:
No, the AP is actually configured with rather weak security, just using WPA.
Click to expand...
Click to collapse
Im running a WPA2 with no problems.
Check if the channel setting on both your router and nexus are matching.
You might want to switch to a high channel number to avoid interference (and there is a lot of it generally).
nmesisca said:
Im running a WPA2 with no problems.
Check if the channel setting on both your router and nexus are matching.
You might want to switch to a high channel number to avoid interference (and there is a lot of it generally).
Click to expand...
Click to collapse
That's a good point. Your imported Nexus One may be configured to use only the US-allowed WiFi channels, 1-11. In Europe (assuming that's where you are), channels 1-13 are allowed, and your router may be using those channels, causing your Nexus One to not see the router. You should be able to either restrict your router to 1-11 or your Nexus One to 1-13 using options in either.
Reference: http://en.wikipedia.org/wiki/List_of_WLAN_channels
gunnner said:
That's a good point. Your imported Nexus One may be configured to use only the US-allowed WiFi channels, 1-11. In Europe (assuming that's where you are), channels 1-13 are allowed, and your router may be using those channels, causing your Nexus One to not see the router. You should be able to either restrict your router to 1-11 or your Nexus One to 1-13 using options in either.
Reference: http://en.wikipedia.org/wiki/List_of_WLAN_channels
Click to expand...
Click to collapse
That's interesting information. There's another thread on Wifi issues, where a lot of us with WPA2 were having similar issues. Think that's the case there as well?

Any fix for the WIFI yet?

I've narrowed down the long list of problems that i had with my streak but one very annoying is still remaining.
Every few minutes i lose my internet connection and i have to disable WIFI and re-enable it in order to get it back to work. I even did a factory reset but same thing.
I have been reading about this from a lot of users. Has anyone figure out a way to fix this?
Never heard of it, are you sure you don't have a problem with conflicting ip addresses on your network?
Troute said:
Never heard of it, are you sure you don't have a problem with conflicting ip addresses on your network?
Click to expand...
Click to collapse
No, I'm a network engineer.
If you do a search you will find a lot of posts about this. I surf the net just fine and all of the sudden no internet. Connection is there. The ip is correct, but no internet. Switch wifi on/off and it starts to work again. Very annoying. I suspect it has to do with the signal strength. Is there a fix to boost your wifi performance?
Nope, not had that one here too.
I've never had a problem maintaining a strong and stable WIFI connection with my Streak.
I have this issue . It makes me loose connection to Gtalk (-- ... arggg...
zkyevolved said:
I have this issue . It makes me loose connection to Gtalk (-- ... arggg...
Click to expand...
Click to collapse
I'm glad you posted because i don't want people to think that I'm the only one with this issue.
slekkas said:
I've narrowed down the long list of problems that i had with my streak but one very annoying is still remaining.
Every few minutes i lose my internet connection and i have to disable WIFI and re-enable it in order to get it back to work. I even did a factory reset but same thing.
I have been reading about this from a lot of users. Has anyone figure out a way to fix this?
Click to expand...
Click to collapse
I am also troubled by this problem, it may be caused by ROOT。do not root ,everything will OK
rainman987 said:
I am also troubled by this problem, it may be caused by ROOT。do not root ,everything will OK
Click to expand...
Click to collapse
Explain why that is?
It has nothing to do the root. I haven't rooted and I have this issue.
Sent from my Dell Streak using Tapatalk
Same issue since I updated to official 2.2 (318). No problems with 1.6.
Terrigno said:
Explain why that is?
Click to expand...
Click to collapse
Can not explain, I just try to do so. dell is the time stability of the patch on the wifi.
I made some search. This problem happens only with 802.1x networks (WPA2 Enterprise). It's a problem of Froyo. The bugged file is /system/bin/wpa_supplicant. Some people reported that replacing this file with the one of Android 2.1 solve the problems.
I confirm that I have this problem only with the eduroam network at my university, which is a 802.1x network. No problem for open networks or at home (WPA2 Personnal).
I have had this issue since I got the Streak, even on 1.6. My home network is open - no problem with security issues, I live WAY in the boonies. For some reason, WiFi drops the connection and I get the little networks are available but not connected icon. I disable and re-enable WiFi and it connects back up by itself. Router is a Linksys and the channel is fixed not auto so there shouldn't be channel swapping. Sure is a PIA.
pappyfire said:
I have had this issue since I got the Streak, even on 1.6. My home network is open - no problem with security issues, I live WAY in the boonies. For some reason, WiFi drops the connection and I get the little networks are available but not connected icon. I disable and re-enable WiFi and it connects back up by itself. Router is a Linksys and the channel is fixed not auto so there shouldn't be channel swapping. Sure is a PIA.
Click to expand...
Click to collapse
I have the exact same symptoms and I'm also using a Linksys router.
Glad this thread is up. I went as far as replacing my router with a Netgear WNDR3700. I had the problem BEFORE AND AFTER rooting and I've always been on 1.6.
So:
It's not a rooting problem
It's not a router problem
It's not a Froyo problem
Manufacture defect maybe?
router issue
I don't so much have a wi-fi issue as a couple of netgear routers causing a glitch.
I have mine locked down with mac addressing a wpa-psk (tkip) at home and on my wireless router in the shop at work. If I leave, I leave the wi-fi on my phone, I'll grab a free wifi signal around town, and sometimes when I get back to the work or home router, it won't connect until I reboot the router. Even after dumping the profile on the phone, connecting & entering the password again, it won't connect.
Goofy, isn't it?
I have this too on the Dell 2.2 official and on Steve's 1.5 and 1.5.1
I did not have this when I had one of the bug fixs for either UK 2.1 or 1.6. But it is a pain to have to reset the wifi all the time
jbirney said:
I have this too on the Dell 2.2 official and on Steve's 1.5 and 1.5.1
I did not have this when I had one of the bug fixs for either UK 2.1 or 1.6. But it is a pain to have to reset the wifi all the time
Click to expand...
Click to collapse
I hear you. 20 times a day I have to reset. I HATE IT!!!
I can't believe none of the gurus has not figured this one out yet.
Sent from my Dell Streak using Tapatalk

wifi home network

im about to smash a phone.. i use my wireless at home to connect to with my phone to not use my data up. all of a sudden my wifi will shut off as soon as i start to download something in the Market. The only thing i know that was changed was a windows update a few days back so i uninstalled the KB fixes and rebooted. reset my dsl modem to factory defaults. using my same ssid and psk, read forums all over for tips but nothing has worked. havent factory reset the phone itself yet. seems its a problem with the atrix but I havent had the problem until like 2 days ago.
*i changed my router to WEP from WPA and Im able to stay connected so far.
Assuming you're using a wireless router and not using your windows computer as a pseudo hotspot, windows updates and settings on your computers shouldn't have any possible impact between your Atrix and router. Also, I can only imagine that the problem is on your phone, not anything else, since your wifi only shuts off when you go to the Market.
Weird that changing the encryption fixes it, but seriously, don't leave it set to WEP. It literally takes seconds to crack the password and very little technical know-how to do. I would factory reset your phone, should fix it.
Oh, and have you flashed any ROMs onto your phone? Some of them have (or at least had) issues with wifi for certain users. That could be your problem.
trapjawmusic said:
im about to smash a phone.. i use my wireless at home to connect to with my phone to not use my data up. all of a sudden my wifi will shut off as soon as i start to download something in the Market. The only thing i know that was changed was a windows update a few days back so i uninstalled the KB fixes and rebooted. reset my dsl modem to factory defaults. using my same ssid and psk, read forums all over for tips but nothing has worked. havent factory reset the phone itself yet. seems its a problem with the atrix but I havent had the problem until like 2 days ago.
*i changed my router to WEP from WPA and Im able to stay connected so far.
Click to expand...
Click to collapse
Is your router old? I have an old one, and I am having the same problem if I use anything other than WEP. Some people have said that a firmware update to their router helped. It didn't help me.
What type of WPA are you using?
i have the same problem at home, keep having the message on my phone network unreachable, after i wait few min then comes back to it. Very anoying
Atrix 4
1.83 gingerblur 3.1
-new DSL modem/router combo. Westell 7500
-i haven't rooted or flashed this phone yet.
-wpa-wpa2-tkip(and tried aes) with a wpa shared key at 3600 interval.
figured it was being booted by the firewall but i didnt see anything in the log. turned the firewall off. even added the phones mac address in Wireless > MAC Filtering > Primary SSID so "Only the stations listed in the table will be Allowed access. All others will be blocked". That didnt work either.
i had a problem a while back with the phone somehow interfering with my router. it would actually cause me to lose my internet connection while i was using wifi on the phone. i fixed that problem (forgot what i did) it might would have helped to remember when this new problem occurred.
trapjawmusic said:
*i changed my router to WEP from WPA and Im able to stay connected so far.
Click to expand...
Click to collapse
I would highly suggest not using WEP for security reasons, it is very easy to crack the passwords, my friend has cracked them in less than 5 min and he isn't even that computer smart (no offense to him, but its just clicking through menus).
They can even spoof MAC filtering, so dont think that will save you. If you must use WEP I would suggest monitoring your traffic and connections.
I was really surprised at how fast the password could be cracked especially with modern programs.
uisgdlyast said:
I would highly suggest not using WEP for security reasons, it is very easy to crack the passwords, my friend has cracked them in less than 5 min and he isn't even that computer smart (no offense to him, but its just clicking through menus).
They can even spoof MAC filtering, so dont think that will save you. If you must use WEP I would suggest monitoring your traffic and connections.
I was really surprised at how fast the password could be cracked especially with modern programs.
Click to expand...
Click to collapse
yea. i would prefer to figure out why it stops working with wpa, but i have about gave up after trying everything but a phone factory reset, which would fix the problem possibly, but then i still wouldnt know what was the main cause.
its also working with WPA-WPA Mixed with Data Encryption on TKIP+AES
trapjawmusic said:
im about to smash a phone..
Click to expand...
Click to collapse
Pics or you didn't do it!!!
CaelanT said:
Pics or you didn't do it!!!
Click to expand...
Click to collapse
i would love to put a cell phone in a microwave. compact disks look so cool in them, me and a friend did that when we were like 13 (17yr ago..man, time flies). can only imagine what a cell phone would do.

[Q] Forgets wifi networks?

I have a new AT&T Galaxy S4. It's not rooted or anything. It's stock.
I connect to my home Wifi in the evening. During the day at work, I turn off Wifi and use LTE. When I get home and I turn Wifi back on, it has forgotten my Wifi network. This is without restarting the phone or anything.
Has anyone else noticed this? I have never had this issue on an Android phone.
greyhulk said:
I have a new AT&T Galaxy S4. It's not rooted or anything. It's stock.
I connect to my home Wifi in the evening. During the day at work, I turn off Wifi and use LTE. When I get home and I turn Wifi back on, it has forgotten my Wifi network. This is without restarting the phone or anything.
Has anyone else noticed this? I have never had this issue on an Android phone.
Click to expand...
Click to collapse
How are you turning off WiFi? Are you disconnecting it and then turning it off? Or just turning it off?
hyelton said:
How are you turning off WiFi? Are you disconnecting it and then turning it off? Or just turning it off?
Click to expand...
Click to collapse
I'm just toggling it using the toggle in the notification shade.
I have also noticed that the list of Wifi networks is huge, including Wifi networks that are not even in range and it doesn't seem to be prioritizing the ones that have the strongest signal. I manually created a wifi network with the info for my router and have toggled it off and on a few times and it's connecting automatically, but I shouldn't have had to do this.
greyhulk said:
I'm just toggling it using the toggle in the notification shade.
I have also noticed that the list of Wifi networks is huge, including Wifi networks that are not even in range and it doesn't seem to be prioritizing the ones that have the strongest signal. I manually created a wifi network with the info for my router and have toggled it off and on a few times and it's connecting automatically, but I shouldn't have had to do this.
Click to expand...
Click to collapse
The "List" of wifi networks that are huge are networks you HAVE connected too in the past...
Say you come to my house and Connect to my Network. You Come back home your still gonna see my network in that list, as you had connected to it before... its like that with EVERY phone and device that connects to wifi. If you want them gone just click on them and select forget.
hyelton said:
The "List" of wifi networks that are huge are networks you HAVE connected too in the past...
Say you come to my house and Connect to my Network. You Come back home your still gonna see my network in that list, as you had connected to it before... its like that with EVERY phone and device that connects to wifi. If you want them gone just click on them and select forget.
Click to expand...
Click to collapse
I have never connected to most of the networks listed and this is new out of the box.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
greyhulk said:
I have never connected to most of the networks listed and this is new out of the box.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
Did you log into a Google Account you have used Previously on another phone? If you did NOT uncheck the box when signing into google it will sometimes load the networks you had from an older phone. If not then your phone is NOT NEW
It's definitely new. It came out of a sealed box. I did restore an old account. Thing is, I can't "forget" any of those networks. It's not an option.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
greyhulk said:
It's definitely new. It came out of a sealed box. I did restore an old account. Thing is, I can't "forget" any of those networks. It's not an option.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
thats very odd you might just need to reform a factory reset.
new S4 forgetting wifi networks
Having the same issue here, occasionally I will walk into the house or the office to find that the S4 has forgotten the network key and I have to type it in again manually.
I leave wifi turned pretty much all the time and when it's working right it logs on to which ever router is in range. Unfortunately most of the time it's not working right & I'm doing a lot of typing.
Have done a factory reset with no effect.
Any thoughts would be VERY welcome.
Jon
Give a try to this: http://forum.xda-developers.com/showpost.php?p=51180156&postcount=2
This method works with my I337 NI1 Unlocked Rooted. I uses ES Explorer with Root Explorer enabled.
I went to the "system " folder in the device, scrolled down until I found "build prop" then edited using ES Explorer Note Editor.
Greatly appreciated and high credit to dajumper's work !!
yhendra said:
Give a try to this: http://forum.xda-developers.com/showpost.php?p=51180156&postcount=2
This method works with my I337 NI1 Unlocked Rooted. I uses ES Explorer with Root Explorer enabled.
I went to the "system " folder in the device, scrolled down until I found "build prop" then edited using ES Explorer Note Editor.
Greatly appreciated and high credit to dajumper's work !!
Click to expand...
Click to collapse
+1 on this, I solved the same issue with it.
Sent from my SGH-I337

[Q] Wifi won't stay connected.

Is anyone else having issues with Wifi not staying connected? For example, it'll keep dropping out from my router every 3 minutes or so. When it drops out, the 3G will enable for a few seconds but then it will connect back to the router.
Is anyone else having this issue? What did you do to fix it?
Cheers
Are you rooted? Have you done any mods? Perhaps you should check the advanced settings in the WiFi option
Sent from my GT-I9505 using xda premium
Hi,
No I'm not rooted. No mods at all. 100% stock firmware. I have checked the Advanced Wifi options but can't see anything wrong.
Just to mention, I did at first think it might have been a fault with the phone so I got the phone swapped out with another brand new device however the problem still persists.
I have a similar problem on a i9505 running the latest CM 10.2 nightly.
Some 2.4GHz networks are fine, others behave as you describe.
The one 5GHz network to which I have access has recently started to misbehave; the phone connects properly and works for about 2 minutes, after which I lose all connectivity (I can't even ping the router) yet the wifi indicator remains blue. Turning wifi off and on again gives me another 2 minutes. This goes on until I give up and switch to 2.4GHz.
Of course, I have no idea what is causing this. I've tried various channels on the router, as well as rebooting it.
Does this happen to all routers (I assume you use other routers somewhere else), or it just happen to this router only? Is this case, you may want to check the router itself.
Sent from my GT-I9500 using xda app-developers app
Frequent disconnections occur on all 2.4GHz networks. As for the 5GHz, I've only got access to one router on which to test it.
Sent from my GT-I9505 using Tapatalk
I've only tested it on my router.
As I say, I thought the phone was faulty so I swapped it out but the one I swapped it out with had the exact same issue.
cined said:
Is anyone else having issues with Wifi not staying connected? For example, it'll keep dropping out from my router every 3 minutes or so. When it drops out, the 3G will enable for a few seconds but then it will connect back to the router.
Is anyone else having this issue? What did you do to fix it?
Cheers
Click to expand...
Click to collapse
I had this problem and solve it...
just dial this: *#0011#
and then press menu and choose wifi and change WIFI Power Save Mode to: OFF
notice that every time you reboot device it is back to ON
ace_of_spades021 said:
I had this problem and solve it...
just dial this: *#0011#
and then press menu and choose wifi and change WIFI Power Save Mode to: OFF
notice that every time you reboot device it is back to ON
Click to expand...
Click to collapse
A couple of things concern me about this method though. Do we know what setting that mode to OFF actually does? I've heard reports that the phone gets quite hot and battery drains.
cined said:
A couple of things concern me about this method though. Do we know what setting that mode to OFF actually does? I've heard reports that the phone gets quite hot and battery drains.
Click to expand...
Click to collapse
ok you are right... so I upgrade my modem's firmware and now every thing is good and wifi stay connected :highfive:
ace_of_spades021 said:
ok you are right... so I upgrade my modem's firmware and now every thing is good and wifi stay connected :highfive:
Click to expand...
Click to collapse
Well I've tried 2 different routers now and 2 different Mini s4's and it's still disconnecting. What router do you have?
cined said:
Well I've tried 2 different routers now and 2 different Mini s4's and it's still disconnecting. What router do you have?
Click to expand...
Click to collapse
zyxel p-660HW-T1 v3
my firmware: V3.70(BYD.6)D0_20121108 | 11/08/2012
Sent from my GT-I9505 using Tapatalk
Well I got my phone swapped out (3rd one now) and I'll see how it goes.
Ni !^^ what us Your Android version ans MoDem actually? If you have that it s probable due to that i think..
Or maybe Your are a doesntt support Very well Your fréquences for match Your mobile?
Have you try to make a Fullwipe? For put tint everything restant as when you have buy it?
You will be on a custom rom with ni mldem update i dont say but chère..
WiFi still disconnecting even on 3rd device...
Wiping /system and flashing a newer nightly fixed the 2.4 GHz problem, but 5GHz is still dodgy. It's not the (Netgear) router as I have a couple of other Cyanogenmod devices which operate without any problem.
Perhaps I should start another thread as this may well be something different from what is affecting the op's device.

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