How many people have this screen problem? - Galaxy S 4 Q&A, Help & Troubleshooting

If you put the phone on lower brightness or auto-brightness, do you see faint vertical and horizontal "streaks" of discoloration or shading? It's especially apparent in the dark, and on grey backgrounds. My phone has this exact problem, and I tried taking it to a Verizon store to exchange it and they refused, because the two S4's on display had similar issues (although less apparent). So either this is a very common problem on the S4 or I'm just incredibly unlucky. Would like to hear from other Galaxy S4 owners to see how widespread this really is.

snapple232 said:
If you put the phone on lower brightness or auto-brightness, do you see faint vertical and horizontal "streaks" of discoloration or shading? It's especially apparent in the dark, and on grey backgrounds. My phone has this exact problem, and I tried taking it to a Verizon store to exchange it and they refused, because the two S4's on display had similar issues (although less apparent). So either this is a very common problem on the S4 or I'm just incredibly unlucky. Would like to hear from other Galaxy S4 owners to see how widespread this really is.
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http://forum.xda-developers.com/showthread.php?t=2252445

Shocker580 said:
http://forum.xda-developers.com/showthread.php?t=2252445
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Click to collapse
My issue isn't smearing, it's permanent, faint vertical and horizontal streaks or lines.

snapple232 said:
My issue isn't smearing, it's permanent, faint vertical and horizontal streaks or lines.
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Strange, my S4 doesn't has.. But my old GNexus had vertical lines visible only with white or green background.
I think is lucky.. If you can, change it or ask to technical assistance Samsung for display change..

I am also having same issue in my note2
Sent from my GT-N7100 using xda premium

I've only seen this happening within CWM when flashing new ROMs to my phone.

All my screens had it (I had it changed five times for various other issues).

Mine seems to be fine...
Sent from my GT-I9505 using xda premium

Yup I have it too. The store are refusing to give me a replacement
Sent from my GT-I9505 using XDA Premium HD app

try to test the screen first.
Go to Dial Keypad and enter the code below:
*#0*#
Test your screen by dimming and check if lines would show clearer.

trenzterra said:
All my screens had it (I had it changed five times for various other issues).
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How were you able to convince them to change it that many times? All within the 14 days?

snapple232 said:
How were you able to convince them to change it that many times? All within the 14 days?
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Click to collapse
I didn't get a 1-1. Went to the service centre. First time it was an issue with the sound crackling but somehow they changed the screen when they shouldn't (and I still hate them for it).
The replaced screen had a greenish blotch in the middle, so back it went.
Third had two dead pixels so I sent it back.
Fourth they replaced on the spot for it had a big piece of dust inside the screen.
Fifth has a small speck of dust under the screen which they refused to change for me in the end.
Still quite a bummer that five screens later I still ended up with a less-than-perfect screen. But I just gave up and it doesn't affect me too much nowadays.

I have the same problem.
Sent from my GT-I9505 using xda app-developers app

I'm having the same problem as well..

That's unfortunate. I haven't experience that on mine and hopefully never will. Possibly just a faulty device.

Ive vertical lines really bsd!
Sent from my GT-I9505 using Tapatalk 4 Beta

I have them too.. never and any with s2 s3 or n2.
Στάλθηκε από το GT-I9505 μου χρησιμοποιώντας Tapatalk 2

Yup, I have this issue too on my international S4 (GT-I9500). This only happens with grey. The screen tests for red, green and blue are perfect. And they're only usually visible in the dark. Best way to show them the problem is to search 'solid grey' on Google Images, save one of them and show them the image on full screen in the dark. After seeing that, it'll be pretty much impossible to deny that it is a problem. I took it to service and got a screen replacement under warranty, but it didn't help. Still has those stupid lines. Most apparent in the dark on solid gray. I'm taking it back to the store on Monday, if they replace the handset and that fixes it, I'll get back to you.

Me too

I think this is another variant of the smudges that are apparent in amoled screens sometimes. Search Google for lines in amoled displays or something similar. There's loads of threads talking about the same thing.
At any rate, it seems to just be luck of the draw as to how bad it is, or if you even get it at all.
At least, if you have them, they don't worsen over time, and any phones that are made with amoled screens can get them. I have two lines myself. I've just gotten used to it really. Don't see them now, unless I look hard for them.
Sent from my GT-I9505 using Tapatalk 2

Related

GS3: Viewing Angles and bluish tint

Hi everyone. After GS1, GS2 I've bought GS3.
Really disappointed for the viewing angles (on whites/grays), the worst I've aver found in amoled/ips lcd recently.
As I tilt the screen 15-20 degrees (normal use movement exspecially when you write/use it with one hand) during mail, web, whatsapp all the whites begin to show a sort of polarized/light blue reflection that seems to be caused by Gorilla Glass/amoled interaction. Very very annoying and tiring for my eyes, and of course not beautiful to see on a 600€ 4,8" display.
On Italian forums I have to say 90% of users experienced this, but maybe in my GS3 this effect is more prominent, difficult to say, I cannot compare by now.
I'd like to have feedbacks from you, don't know if return it and buy a new one.
Cheers.
Im swapping mine in store for the same reason.
Sent from my GT-I9300 using xda premium
Hi.
Is the new one replaced better?
I never understood why viewing angles were a problem. You're using your phone wrong if you need to view it at a 20 degree plus angle.
kantk20111 said:
I never understood why viewing angles were a problem. You're using your phone wrong if you need to view it at a 20 degree plus angle.
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Click to collapse
Never had viewing angle issues with past phones. Never.
With this GS3 simply cannot move it, or I have a blu reflection.
Just want to know if it's just mine.
It's the same with all amoleds ...but I don't think it affects the usage that much and it's only noticeable on plain white backgrounds ...
Haven't been to swap it yet. Im going tomorrow i'll let you know. Been having call issues were it sounds like I've gone under water about 1 min into some calls.
My mate works in a phone shop and said he swapped 3 sgs 3 for call issues today alone
Sent from my GT-I9300 using xda premium
emahmood87 said:
It's the same with all amoleds ...but I don't think it affects the usage that much and it's only noticeable on plain white backgrounds ...
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Had 2 GS2 and never noticed I'm sure...
niklfc83 said:
Haven't been to swap it yet. Im going tomorrow i'll let you know.
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Click to collapse
Thank you nik
I have exactly the same thing on the lower part of the screen. The grey's temperature is "colder" than the rest of the screen. If you test the screen with "*#0*#" with the three diff colours is fine, the "issue" is only with white and grey background.
GiveMe2Beers said:
Had 2 GS2 and never noticed I'm sure...
Thank you nik
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I see but the thing is i had sgs1, two sgs 2 ( white and black), two galaxy nexus (white and black), all of them had a blue tint when viewed at an angle .... Though I also know many have said that they don't have tint but I never got any galaxy without tint just my luck I suppose... Htc one x slcd2 doesnt have that issue but battery life is too poor on it that's why got sgs3...sgs3 is superb in every way..
niklfc83 said:
Haven't been to swap it yet. Im going tomorrow i'll let you know. Been having call issues were it sounds like I've gone under water about 1 min into some calls.
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Click to collapse
This sound quality issue sounds very much like a problem described in other threads.
Perhaps you have already seen this, but if not, be aware that the problem has been solved by the majority of people simply by switching OFF the "noise reduction" feature under "Call Settings" (it's set ON be default)
Thanks for the reply but I had seen the other threads and switched off noise cancellation but still suffered from the "underwater" problem
Thanks
Nik
Sent from my GT-I9300 using xda premium
Sorry for the delay
Sorry for the delay in replying to this thread. I have just got back from the Carphone Warehouse where I checked four different Pebble Blue S3's...guess what.....They all had a Purple tint to them.
When They where first booted up they looked "OK" but when I turned the brightness all the way up and open a white webpage like google you could see a purple hue/tint to the screen but it looked fine when you look at it straight on,
I only have another 4 day before I can exchange mine for a new phone, seriously considering getting a HOX instead at this point. Or failing that sitting in a Samsung Service centre until I find one that doesn't have this awful tint.
I'll keep posting on this thread if I manage to find ones without the tint but I've got a feeling that the CPW UK has got a bad batch in at the moment.
My screen seems okay in regards to tint overall but the top 20% of the screen or so is bluer othan the rest and it gets gradually worse as you get to the top edge. At first it didn't bother me so much but now it's starting to get annoying =(

Is the pink tint firmware or hardware?

I've got a stupid pink tint at the very bottom of the screen and I've had 2 exchanges of the HTC One before exchanging for the GS4 and the network find it hard to believe I've had 3 faulty devices in a row and wont exchange it. Anyways I canceled my direct debit and told my bank not to allow anything from them until they sort it but It's just bloody annoying.
The Three Ones I went through all looked like this http://s16.postimg.org/rz4843lud/image.png and now my GS4 has a pink tint at the bottom, lol, I swear phones are getting worse.
Can't say whether it is h/w or s/w - I know mine doesn't seem to have it ... or it's not obvious enough if it has
But I would recommend not cancelling the DD as it will probably have consequences on your credit rating. Phone companies don't care about you cancelling it as they will get their £££
Does yours have ghosting? When I scroll up and down in menus I notice like the blue bars on the edges of them it changes to a darker colour, you can see it struggling to keep up, even see the old text through the blue bars.
Terrorantula said:
Does yours have ghosting? When I scroll up and down in menus I notice like the blue bars on the edges of them it changes to a darker colour, you can see it struggling to keep up, even see the old text through the blue bars.
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It's commonly known as screen smearing, and we have a workaround for that
Sent from my GT-I9500 using Tapatalk 2
Terrorantula said:
I've got a stupid pink tint at the very bottom of the screen and I've had 2 exchanges of the HTC One before exchanging for the GS4 and the network find it hard to believe I've had 3 faulty devices in a row and wont exchange it. Anyways I canceled my direct debit and told my bank not to allow anything from them until they sort it but It's just bloody annoying.
The Three Ones I went through all looked like this http://s16.postimg.org/rz4843lud/image.png and now my GS4 has a pink tint at the bottom, lol, I swear phones are getting worse.
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My GNex had the pink, and my S4 whilst not pink had a noticeable difference between the top and bottom of the screen. Darker at the top than the bottom.
Had it exchanged yesterday... new device is perfect, just waiting for Samsung to sort the laggy TouchWiz out.
Yeh they wont exchange mine saying I've had too many....... stop sending me faulty phones then.
Anyways wont pay them anything until they sort it.
Just noticed the purplish smearing on dark menus,
Also pinkish blue when popping in and out of the keyboard
Sent un Galaxia S Quatro LTE
I have the same thing, pink tint at the bottom when viewing under lighter backgrounds, it's pretty bad, gonna take it back to my carrier and try to get it exchanged.
Sent from my GT-I9505 using Tapatalk 2
bala_gamer said:
It's commonly known as screen smearing, and we have a workaround for that
Sent from my GT-I9500 using Tapatalk 2
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Hello,
I also have this issue, what workaround is available for that? Can you please let us know?
TheRebel said:
Hello,
I also have this issue, what workaround is available for that? Can you please let us know?
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there are many, check my signature for one among those
bala_gamer said:
there are many, check my signature for one among those
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Click to collapse
Thanks for the response sir. Yes, I've checked your fix methods, tried the first two, but none of them worked. I think I don't have any smearing issue, rather I've a pink tint at the bottom of my screen. So, the upper 3/4 part of the screen is bright, and lower 1/4 part is dark (pink/purple tint). It seems, its a hardware issue, tho i'm running dead pixels app (from play store), which says, it will take 30mins. It is still running, but I guess replacing phone seems to be the only option.
TheRebel said:
Thanks for the response sir. Yes, I've checked your fix methods, tried the first two, but none of them worked. I think I don't have any smearing issue, rather I've a pink tint at the bottom of my screen. So, the upper 3/4 part of the screen is bright, and lower 1/4 part is dark (pink/purple tint). It seems, its a hardware issue, tho i'm running dead pixels app (from play store), which says, it will take 30mins. It is still running, but I guess replacing phone seems to be the only option.
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Click to collapse
Yes , for the bottom pink part you have to replace the screen or the phone
bala_gamer said:
Yes , for the bottom pink part you have to replace the screen or the phone
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Click to collapse
Yeah, thanks for that. I even flashed latest Russian LP rom just to confirm it wasn't some software issue, but even on this ROM, I'm having pink tint at bottom which looks very bad. Anyway, will take my phone to repair center tomorrow, hope they see it clearly, and replace my phone

Screen issue or is it just like this?

My Galaxy S4 screen is strange. The top of the phone seems to be lighter than the bottom. As in when im texting the and I turn the phone sideways the blue bar that is there is a lighter blue on the left than it is on the right. This annoys me to no end and I want to know if this is normal or not. I also notice this in a ton of other apps when in landscape and it has a bar. Like Youtube.
Easton999GS said:
My Galaxy S4 screen is strange. The top of the phone seems to be lighter than the bottom. As in when im texting the and I turn the phone sideways the blue bar that is there is a lighter blue on the left than it is on the right. This annoys me to no end and I want to know if this is normal or not. I also notice this in a ton of other apps when in landscape and it has a bar. Like Youtube.
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Click to collapse
Hmm just checked for myself and don't notice it. Can u screenshot or perhaps snap a photo with a camera if ss doesn't reveal?
Take a screen ahot and flip the image chrck if it still look the same to you... if not then you have a hardware problem
Sent from my GT-I9505 using xda premium
niceppl said:
Take a screen ahot and flip the image chrck if it still look the same to you... if not then you have a hardware problem
Sent from my GT-I9505 using xda premium
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it doenst look the same to me. This is my 3rd S4 already, The first one the charging port went, then the second had a dead pixel. Now this...
im terrified to send it back because they will send me an updated bootloader version back.... its not a bad issue the screen still works. its just really annoying. Custom roms and Kernels i will take over anything.
Easton999GS said:
im terrified to send it back because they will send me an updated bootloader version back.... its not a bad issue the screen still works. its just really annoying. Custom roms and Kernels i will take over anything.
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Click to collapse
If I were you, I will go and get it exchanged even if it get you one with the new firmware. Rooting is less important than quality of the phone to me.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
sharpehenry said:
If I were you, I will go and get it exchanged even if it get you one with the new firmware. Rooting is less important than quality of the phone to me.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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Click to collapse
Plus in time (not guaranteed) Usually there will be an exploit hack to get root. I'm sure someones working on something. Especially since some were able to keep root after updating
I can replicate the issue you are talking about in the messaging app. About an inch of the screen at the top is slightly darker. But only noticeable on certain colors. I tried all sorts of pictures and other things, I can only see it in the messaging all. The issue is there with all screen modes.
The S II had a very similar issue. There was a triangle of screen that was lighter than the rest, and under certain circumstances you could see black splotches. But both issues were only apparent when you worked hard to see it, but never under "normal" use.
From what I understand having a little inconsistency in AMOLED screens is unavoidable. I would rather have this issue than the washed out colors of an LCD screen, personally. I would wager the issue is probably there on every S4 if you look hard enough, it was on every S II I ever saw.
The only issue I saw that I felt was worth getting a new device was burn in. On the Captivate it happened after about 6 months, the S II about 9 months. I'm hoping that Trend (each phone lasting longer than previous gen until it burns in) continues with the Note, S III, Note II, on to the S4.
Sent from my SAMSUNG-SGH-I337
This seems to be a common issue. I'm on my third s4.
Phone 1: vertical lines
Phone 2: pink tint at bottom (screen darker at the bottom)
Phone 3: pink tint at top (screen darker at the top)
You can try exchanging it but there's no guarantee you will get a better screen. In fact you may get a worse one.
The qc on these phones seem to be pretty awful.
If the problem isn't too bad I would just keep it and try to get used to it.
The galaxy s2 had an issue where the left side of the screen had a yellow tint compared to the right side. Samsung eventually came out with an update to fix this issue. Hopefully they do the same with this problem.
dwang said:
This seems to be a common issue. I'm on my third s4.
Phone 1: vertical lines
Phone 2: pink tint at bottom (screen darker at the bottom)
Phone 3: pink tint at top (screen darker at the top)
You can try exchanging it but there's no guarantee you will get a better screen. In fact you may get a worse one.
The qc on these phones seem to be pretty awful.
If the problem isn't too bad I would just keep it and try to get used to it.
The galaxy s2 had an issue where the left side of the screen had a yellow tint compared to the right side. Samsung eventually came out with an update to fix this issue. Hopefully they do the same with this problem.
Click to expand...
Click to collapse
Touché - I'm on my FIFTH S4 already. I documented the 1st 3, but I've lost patience now... I don't know what to do further???
http://forums.androidcentral.com/samsung-galaxy-s4/304256-s4-screen-uniformity-issues.html
This has been common with quite a few of the phones I've had. It's more of a yellowish tint at the bottom. I read that its most likely the glue that they use and that it will correct itself with time. I just never waited long enough to see if that was the case and always exchanged them.
Sent from my SAMSUNG-SGH-I337 using xda premium
where is your phone made from? mine is made in korea, it works perfectly. I heard the ones that are made elsewhere has lower build quality.

[Q] G2 Screen issues?

I saw an interesting issue with 2 G2 Phones when I went to upgrade today and I wanted to see if others saw the same artifacts.
1.) When holding the screen under bright light, it looks like you can see "through" something and it appears like you can see a pattern of some sort either on the LCD itself or maybe some sort of polarizer. If this was the only thing I noticed it wouldn't have been an issue.
2.) When on a dark or black screen, you can see vertical "stripes" of dotted white lines. This was the deal breaker for me. I purchased the upgrade, they handed it to me and all I could see were these vertical stripes of white dots across the screen.
The other G2 did this as well. Were these a bad batch of G2s? Is this some sort of artifact of the IPS screen? I was coming from a Droid HD which had nothing of the sort but it isn't nearly as high resolution of a screen.
I ended up with a Note 3 because of this. It wasn't my first choice, but there was no way I could look at those stripes for 2 years!
Are any others seeing this artifact on the screen?
Thanks!
It's the digitizer. All G2's are that way I believe. Not a defect. Some phones you can just see it more than others.
OP let me get this straight, you don't like the phone because of the dot matrix you see when the phone is off and in direct sunlight?
You are right I couldn't live with looking at my phone while off for 2 years
Sent from my LG-D801 using xda app-developers app
shook187 said:
OP let me get this straight, you don't like the phone because of the dot matrix you see when the phone is off and in direct sunlight?
You are right I couldn't live with looking at my phone while off for 2 years
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
It's when the screen is BLACK or DARK while the screen is on. I think whomever suggested the digitizer is probably right.
One of the artifacts didn't really bother me, I was more so fascinated by the pattern than anything else. To see that one the light had to be intense and direct (screen on or off) so very low likelihood of that impacting day to day use.
The artifact that really bothered me was, for lack of a better explanation, the white dots on the screen that looked like backlight bleeding through tiny vertical perforations in the LCD panel. I'm sure that's not actually what it was, but that's what it looked like to me. I'll probably end up with a G2 in addition to the Note, but I wanted to know if the ones I looked at were part of a defective batch or not.
Thanks

Screen Tint/Discoloration

Has anyone noticed any screen tint and/or discoloration? On a white background I've noticed that my screen has a slight pink tint on the bottom 20%. Dark backgrounds/images are unaffected.
Mine is uniform top to bottom... In dark lighting it does look a little holographic at times when I'm reading text on white background though.
I have a similar problem. Bought the US unlocked version and whites all over the screen have pink hue.
zerone55 said:
I have a similar problem. Bought the US unlocked version and whites all over the screen have pink hue.
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Click to collapse
I preordered one from Verizon and received it yesterday. I'm going to drop by my local Verizon store and see if their display(s) have the same issue.
Mine has a redish tint as well. If you go to Display you can change the color profile. Can't tell if it actually helps though.
RusTachio said:
Mine has a redish tint as well. If you go to Display you can change the color profile. Can't tell if it actually helps though.
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Click to collapse
I tried playing around with the color temperature settings. Making the color temperature cooler makes it better, but still visible.
You mean like temperature ? Mine's a tad cooler than what I'm used to but I'm leaving it default. No reddish tint here.
Sent from my HTC6545LVW using Tapatalk
I've got no tint unless I look at the screen at extreme angles (like >70 degrees). Even then, it's only a very slight pinkish color.
When I first turned on the phone, the screen was slightly warmer than I prefer. I fixed this by knocking the screen temperature slider 2 ticks over to the right.
Mine is fine. I can see it at extreme angles as well but just barely and really wouldn't notice it without stumbling on this thread
Sent from my HTC6545LVW using Tapatalk
Mine has it at the bottom too, I think it is slowly going away but maybe not. I will give it a few days and if it is not completely gone I will get it replaced. This time yesterday my lower left side was really pink and bad, now it is hard to tell most of the time. Some LCD screens take a few days to cure properly. They say the sun or UV lights will speed up this process. Lets keep updating each other on our progress.
My htc 10 has a yellowish screen tint at the bottom when looking directly at the phone. However, it seems to go away if i tilt the phone away.
Sent from my HTC 10 using XDA-Developers mobile app
I definitely noticed a pink tint on my verizon model
I think maybe the "hologram" effect I'm seeing is almost an interpolating of white and pink. It is similar to the "shiny" effect you see if you slightly tilt to the left or right, but less pronounced. I mostly only see it when I'm scrolling thru text. Definitely seems slightly pink on white.
If I look at my screen at the perpendicular it is noticeable. On a pure white background the top 80% is white but the bottom 20% gradually fades into a subtle pink hue at the bottom.
Sent from my SM-T320 using XDA-Developers mobile app
Yeah... I'm going to get this unit replaced. It's just too pink
Sent from my HTC 10 using Tapatalk
joshuadjohnson22 said:
Yeah... I'm going to get this unit replaced. It's just too pink
Sent from my HTC 10 using Tapatalk
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Click to collapse
Let us know if the replacement unit is any different.
iamloco724 said:
Let us know if the replacement unit is any different.
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Click to collapse
Will do, it will probably take a while for it to arrive since it just started shipping. Judging how most people have perfect units I don't foresee any issues
Sent from my HTC 10 using Tapatalk
I've seen a few people complain on Reddit as well. And someone said it's due to the glue and it should be gone with time, but I don't know if it's true. Was considering buying the 10 myself, but it's still not available in my country so I'll wait for you guys to say how it goes.
And I'm also sorry to hear every one of you has the issue ;//
Spot on! Finally someone who has the same issue as me (and clearly a lot of other people have it too)
And yes, mine does have that, very visible. I have no idea why they didn't pick an IPS or amoled display, the price is already pretty ridiculous.
Also tried the temperature changing function, doesn't do any thing. No software will fix this either, its just a hardware thing.
Peshyy said:
I've seen a few people complain on Reddit as well. And someone said it's due to the glue and it should be gone with time, but I don't know if it's true. Was considering buying the 10 myself, but it's still not available in my country so I'll wait for you guys to say how it goes.
And I'm also sorry to hear every one of you has the issue ;//
Click to expand...
Click to collapse
Can you post that reddit link?
---------- Post added at 05:13 PM ---------- Previous post was at 05:05 PM ----------
Quick question for those having this issue, if you pull up a plain white background like say one part of a display test do you see the discoloration on that?

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