Question about cancelling nexus 4 order from play store. - Nexus 4 Q&A, Help & Troubleshooting

I hope this is in the right area. I bought an 8gb but decided to get the 16gb. I called the play store and they said i should just refuse the delivery and I'll get a refund in about 2 weeks. To anyone who's done this, was it an annoying process or not? and do you get shipping back.

Very annoying process. Took five weeks and three hours of phone calls to get a refund. The phone was "lost" when returned to google.
Was on a galaxy nexus order though.
Sent from my iPad 4

I've done that; I canceled the 8Gb and ordered the 16Gb right away
they just canceled the 8gb, don't even bother to ship it.

one fine and one crappy experience -.-

Eagle1337 said:
one fine and one crappy experience -.-
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If they haven't sent it yet you can cancel your order through the orders page. Did this a few times already.
Sent from my Nexus 10 using Tapatalk HD

bimmerboii said:
If they haven't sent it yet you can cancel your order through the orders page. Did this a few times already.
Sent from my Nexus 10 using Tapatalk HD
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Mine hasn't shipped, but it won't let me cancel it.

Related

So... What now?

So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?
I am in the same boat. I don't have my own credit card (Use paypal for everything) and was getting the info sent to me at 11:50, which was SUPPOSED to be before the sale. Someone jumped the gun *cough*Google*cough*
Saw the sale start, I had a 16GB N4 in my cart, at the final order process, but couldn't fill out CC info and watched them all sell before my eyes. It has been a sad day.
Oh well, best we can do now is wait it out and see when they start stocking more. I am curious to see how people review it once they start getting it tomorrow, and am looking to see if battery life meets Optimus G levels. Also this gives us time to buy accessories / wait for more to come out (Anyone else hoping for an OTG Micro SD integrated case)
I couldn't buy an N4 this morning. I have my GNex listed on ebay, sale is ending any second now. Maybe I should cancel it. Pretty frustrating.
Gonna look at trying again. Don't know why but I've not been getting any luck with the website.
Sent from my Galaxy Nexus using xda app-developers app
I've heard many rumours about restocking, some people say Friday some people say a couple of weeks
Sent from my HTC Desire S using Tapatalk 2
Won't have my PayPal funds or debit card until Friday... so I had no real chance at even trying for a Nexus 4 today :/ No telling when Google will get more stock though...
Might even consider getting a Nexus 10 almost, I'm $6 short of funds in my PayPal though But I'll figure out what to even do when Friday comes along...
Mohit12 said:
So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?
Click to expand...
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Have a look at this link:
https://plus.google.com/u/0/106515095432315677569/posts/fAA6PNbUxCK
lennshow66 said:
I've heard many rumours about restocking, some people say Friday some people say a couple of weeks
Sent from my HTC Desire S using Tapatalk 2
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By restocking do you mean the 'restocking fee'.
The only reason why I am waiting for the phone is because of the restocking fee.
As soon as it goes away, I will order the nexus 4. I cant risk that might make me pay $50.
I think it will go away in 2 weeks. If it goes away in a week or this friday, it will be the best thing.
aDVnatgae said:
By restocking do you mean the 'restocking fee'.
The only reason why I am waiting for the phone is because of the restocking fee.
As soon as it goes away, I will order the nexus 4. I cant risk that might make me pay $50.
I think it will go away in 2 weeks. If it goes away in a week or this friday, it will be the best thing.
Click to expand...
Click to collapse
The restocking fee is part of their standard policy, and it applies to all the devices that google sells, provided you don't live in the EU or Australia. If you're in the US, its not going away.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
rubenswing said:
Have a look at this link:
https://plus.google.com/u/0/106515095432315677569/posts/fAA6PNbUxCK
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Click to collapse
...the next scheduled release is in 3 days once they can get a better handle on orders and stock.
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Click to collapse
And suddenly I don't feel nearly as bad However, my funds only become available in 3 days... no idea on when my debit card will arrive
Buying note 2 tomorrow... IF i manage to buy nexus 4, selling note 2 instantly
aDVnatgae said:
By restocking do you mean the 'restocking fee'.
The only reason why I am waiting for the phone is because of the restocking fee.
As soon as it goes away, I will order the nexus 4. I cant risk that might make me pay $50.
I think it will go away in 2 weeks. If it goes away in a week or this friday, it will be the best thing.
Click to expand...
Click to collapse
Wait, what? The restocking fee is applied to opened and returned that aren't defective. It's nominally a charge for the repackaging they have to do. It has nothing to do with them having the phone in stock or not.
least I have time to buy a qi wireless charger and hopefully find a case that isn't the crappy bumber
GROIN! Friday here I come. Get ready F5
Sent from my GT-P1000 using xda premium
I wanted to by one in the morning but arrived at work at 8.50 am and all N4s were already sold out. Bummer. Maybe it was a sign I got anyway already scared after all the bad benchmarks and the thermal throttling. I bought now the HTC OneX+ for 199 bucks and it has Jellybean. At least I have LTE and it will work fine. Still have my GNex to play with 4.2.
Waiting for a Nexus 5 with LTE
espionage724 said:
Won't have my PayPal funds or debit card until Friday... so I had no real chance at even trying for a Nexus 4 today :/ No telling when Google will get more stock though...
Might even consider getting a Nexus 10 almost, I'm $6 short of funds in my PayPal though But I'll figure out what to even do when Friday comes along...
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Sorry for the noob question. . . but can u pay on the nexus store with PayPal??
Mohit12 said:
So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?
Click to expand...
Click to collapse
Restocking may take couple of days if those internet rumours are to be believed btw just don't kill yourself in the mean time !
Just sit tight for a few weeks. They will have more soon
Buy it from me for $500 next week...lol
Sent from my One X using Tapatalk 2
Mohit12 said:
So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?
Click to expand...
Click to collapse
I laughed so faucking hard at this
Sent from my HTC Sensation 4G using xda premium

I'm am now peed off big time

I've just got this form Google and let me tell you ill be having a firm word with them tomorrow
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.
Sent from my LT26i using xda app-developers app
mrallen81 said:
I've just got this form Google and let me tell you ill be having a firm word with them tomorrow
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.
Sent from my LT26i using xda app-developers app
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A firm word won't change the fact that the device is sold out, they have apologised and credited you the shipping charges for the inconvenience..
Just got that same email. 3 weeks minus shipping charge. hmmmm
kawika said:
Just got that same email. 3 weeks minus shipping charge. hmmmm
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Not good
Just got that email too. Ugh... I just canceled it. Whatever. Tired of worrying about a freakin' phone. Just... whatever...
I just got that same email also. I wonder how many people are on backorder.
I am also in the same boat, balls!
I just called customer support because I too got this email, but my account says its still expected to be shipped by today and the representative told me that everyone who ordered a Nexus 4 got this email. He said that only the people who ordered 2+ devices could be waiting, but those who ordered 1 aren't likely to be backordered.
I got the same email.
ErikWithNoC said:
I just called customer support because I too got this email, but my account says its still expected to be shipped by today and the representative told me that everyone who ordered a Nexus 4 got this email. He said that only the people who ordered 2+ devices could be waiting, but those who ordered 1 aren't likely to be backordered.
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God I hope you're right
Sent from my LT26i using xda app-developers app
mrallen81 said:
God I hope you're right
Sent from my LT26i using xda app-developers app
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So do I haha. I'm going to call them again tomorrow if my device hasn't shipped yet since its supposed to ship by today.
ErikWithNoC said:
So do I haha. I'm going to call them again tomorrow if my device hasn't shipped yet since its supposed to ship by today.
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Click to collapse
Lots of people who ordered didn't get that email, so that's not true, or at least, didn't get that email yet.. :silly:
Google sent me the same damn email! RIDICULOUS!
ErikWithNoC said:
I just called customer support because I too got this email, but my account says its still expected to be shipped by today and the representative told me that everyone who ordered a Nexus 4 got this email. He said that only the people who ordered 2+ devices could be waiting, but those who ordered 1 aren't likely to be backordered.
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I only ordered 1 Nexus 4 16GB but i got that backorder email. I just talked to a google REP also and he said, its on backorder. I also had a Nexus 10 16GB in the same order and he said, since the order is bundled, I now have to wait for my Nexus 10 until the Nexus 4 becomes available to ship even though the Nexus 10 16GB is available right now. I asked for a request for my Nexus 10 to be shipped separately earlier and REP said, it can't be done as they are in same bundled order. Lame lol would have been nice if I could have at least had my Nexus 10 earlier. Oh well, it is what it is.
ErikWithNoC said:
I just called customer support because I too got this email, but my account says its still expected to be shipped by today and the representative told me that everyone who ordered a Nexus 4 got this email. He said that only the people who ordered 2+ devices could be waiting, but those who ordered 1 aren't likely to be backordered.
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Click to collapse
I wonder if that's people who ACTUALLY ordered 2+ or people with 2+ phantom order's? LOL I show 2 ordered in the play store, but my wallet only shows the 1 in my wallet and my card only shows billed for one as well. What a disaster, lol
Same boat.. F*** Google.
mrallen81 said:
I've just got this form Google and let me tell you ill be having a firm word with them tomorrow
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.
Sent from my LT26i using xda app-developers app
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You do realize that google does not manufacture devices. Period. If you want to be mad, be mad at lg. Also if your last couple of devices didn't sell all that well to begin with would you really stock up on a bunch of hardware that has the potential to not sell on top of selling at a minimal gain or slight loss?
Stop whining and be glad that you're getting an extremely underpriced phone out of contract.
Can't stand when people whine when they don't know all of the facts :banghead: :sly:
Sent from my SCH-I535 using xda app-developers app
Just got off the phone with Google Order Support. They confirmed that anyone that received the email will be placed on back order. Anyone who ordered who has not received the email will have theirs shipped this evening and that all the back order emails had gone out. So if yours is still processing, you will get your shipping confirmation later this evening with 1-2 day shipping.
Please don't kill the messenger.
pyroemaniac said:
You do realize that google does not manufacture devices. Period. If you want to be mad, be mad at lg. Also if your last couple of devices didn't sell all that well to begin with would you really stock up on a bunch of hardware that has the potential to not sell on top of selling at a minimal gain or slight loss?
Stop whining and be glad that you're getting an extremely underpriced phone out of contract.
Can't stand when people whine when they don't know all of the facts :banghead: :sly:
Sent from my SCH-I535 using xda app-developers app
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When you're told its going to turn up on one day and then told its gonna be another three weeks it can leave you a little f#@ked off, and sorry if you don't like it but who the hell asked for you're opinion
Sent from my LT26i using xda app-developers app
Same email, ordered two....aaarrgghhh
Sywepd form my DsereiS

Nexus 4 pre-ordered ?

I have placed an order last night for 16GB device and received email saying order is processing.
In my account status the order shows up as PRE-ORDERED.
What does it mean ? In the play store the device is listed with 3-5 days for delivery.
kalda01 said:
I have placed an order last night for 16GB device and received email saying order is processing.
In my account status the order shows up as PRE-ORDERED.
What does it mean ? In the play store the device is listed with 3-5 days for delivery.
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Click to collapse
If they have stock u will recieve it in 3-5 days for sure. If they are out of stock u won't. When I ordered mine, it said they had stock, but it last 2 weeks to arrive. Follow ur order in Chronoexpress if u recieved ur id number, if not, u can just wait...
The Play store still shows the N4 is in stock with 3-5 days delivery. I wonder why they would lie about having stock and lure people to order
and then not ship for 2 weeks. Can I still cancel the order if it status shows as PRE-ORDERED ?
Be patient. You placed an order just yesterday. There are people here who had to wait 2 months for their n4. You are lucky to get it in 3 to 5 days.
Sent from my Nexus 4 using xda premium
It has nothing to do with patience. I need to travel on April 17 and thought I'd get the phone by then.
Wouldn't have ordered it if I knew they won't deliver as promised.
There is something called "Truth in Advertising" and I thought Google knew about that.
I ordered mine on Thursday last week and I only just got a dispatched email (10 minutes ago).
took them 5 days to process my purchase. hopefully its here tomorrow.
what did customer service say?
despite the many brilliant minds here Google is the only one that can give you answers... until then no one has lied
Sent from my Nexus 4 using xda premium
QUIETLYloud said:
what did customer service say?
despite the many brilliant minds here Google is the only one that can give you answers... until then no one has lied
Sent from my Nexus 4 using xda premium
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I will call today and find out what the real status of the order is.

Which is quicker? Preorder or just buy in Store?

OK, I'm a gadget junkie and want to get the note 3 sooner, rather, than later. All said, is it quicker to pre-order or wait until launch day. I want to pre-order, but it says it won't ship until launch day and 2 day delivery is the only option. What do you think?
I think the fact that nobody is sure when the carriers will begin shipping that your guess is as good as anyone's. There's rumors and conjecture of early shipping of preorders and internet order status pages with various and/or changing dates, but then again, some stores have it in stock now and it only takes one salesman who "accidentally" begins selling them early to start the mayhem.
I put my faith in a preorder, but no matter who gets it first, at least I'll get it.
Pre-order. I pre ordered s4 & got day before release. Knew several people that ordered before me and got 2 days early. So definitely order asap!
Sent from my Nexus 7 using Tapatalk 2
oneandroidnut said:
Pre-order. I pre ordered s4 & got day before release. Knew several people that ordered before me and got 2 days early. So definitely order asap!
Sent from my Nexus 7 using Tapatalk 2
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Thanks I just pre-ordered!
gshaw1967 said:
Thanks I just pre-ordered!
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no problem man! now the waiting begins!
gshaw1967 said:
Thanks I just pre-ordered!
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Welcome to the pre-order club :highfive:
I guess pre ordering is the fastest way to get your phone, well at least here in the Netherlands. Last year when the note 2 was launched it took quite a while before it hit the stores here. People who pre ordered had the phone much faster!
I'm glad I pre-ordered my note 3 now
Sent from my GT-I9505 using XDA Premium 4 mobile app

Best Buy Stores have them in stock, now.

I checked several Best Buy stores, and they are showing the black 16gb model in stock and available for purchase this morning.
All of the stores in my area show it as in stock and available for store pick up. I'm seriously considering canceling my Play Store order......
What about 32 GB?
If anyone buys one, please post here.
Sent from my SCH-I545 using Tapatalk
joshuabg said:
If anyone buys one, please post here.
Sent from my SCH-I545 using Tapatalk
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I bought a black 32GB for pickup today in Houston....
Cancelled the Amazon order for the same which to date had no shipping date.
mtva24 said:
What about 32 GB?
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Yes! 16 and 32 in Indigo Black. No white available though.....
Black 32GB available in Corpus Christi. Too bad Google already prepared my order for shipping.
The guy at staples stared at me like I had 3 eyes when I asked...heading to Walmart. BB doesn't open until 10
Edit: No go at Walmart
Walmart doesn't have them?
Someone "in the know" told me that if you buy from the Play Store, Google takes extra good care of you. His Nexus 7 screen broke (he dropped it) outside the one year period, and Google replaced the entire unit with a refurb....no questions asked!
I"m kepping my Play Store order. Have waited this long, a few more days won't hurt...too much! LOL
wrichards2009 said:
Walmart doesn't have them?
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Not the one I went to... They had no idea what I was talking about lol
joshuabg said:
If anyone buys one, please post here.
Sent from my SCH-I545 using Tapatalk
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Just picked up a black 16gb at Best Buy. They had a hard time finding their inventory. Go figure.
Is it too late to cancel my Google.play order?! Lol
Don't think there is anywhere in Canada you can pick it up I store. Employees at Best Buy and Future Shop had no clue about a Nexus 9.
Looks like I have to wait for my pre-order to ship.
I bought mine this morning online and its ready for me to pick up Black 32GB Nexus 9.
Lol HTC put me on back order
im going to bestbuy
Be prepared for a looonnnggg boot the first time. Boot animation for about 1 minute, followed by 5 minutes "checking connection", then 5 more minutes downloading update. Still waiting....
Just ordered, waiting for them to open
I had a $200 gift in paypal so i got out for 239
Sent from my LG-D801 using XDA Free mobile app
cam30era said:
Be prepared for a looonnnggg boot the first time. Boot animation for about 1 minute, followed by 5 minutes "checking connection", then 5 more minutes downloading update. Still waiting....
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Yep same here got a 32 GB black from my Best Buy. Downloading the update now...
cam30era said:
Be prepared for a looonnnggg boot the first time. Boot animation for about 1 minute, followed by 5 minutes "checking connection", then 5 more minutes downloading update. Still waiting....
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What a junker. Lol...hopefully it's a one time thing
Sent from my LG-D801 using XDA Free mobile app

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