i have a nexus thats completely stock( out of the box) worked fine for about a month, let the tablet die and has been unplugged for about a week. got it charged up and and would not turn on. using the nexus root toolkit i was able to get to turn on. unlocked the device( unlock logo below google icon on startup) was unable to get past that point. now finally i can get past the nexus boot logo but it gets stuck on aindroid is upgrading " optimizing app 1 of 11" i cant root using the root tool kit bc when i unlocked device it got rid of developer options ( by what the msg said before i unlocked). im simply trying to get my device to turn back on. i dont plan to root or install a rom, im fine with the stock rom. i just want to damn device to turn back on. when i was able to power on the device when i first got it i did upgrade to the newest jelly bean rom. any one can help me on this issue ??
thanks
Boot into temporary custom recovery using Nexus root toolkit(Advance menu). Now wipe cash and devlock than try rebooting into system. If it doesn't work you can try factory reset. Last but not the least will be Flash Stock + Unroot(Soft brick/boot loop).
ok i wiped cache and devlock was able to to pass the nexus logo into what looks like another android is upgrading screen it got up to 14 of 20 and froze. between my 1st post and yours i was able to get android to fully run. did all the 1st time setup but after about a couple screen taps the device kept freezing and coming up with crash reports. there were a few times that the stock launcher even forced close. after a couple of restarts it finally quit again and would not even pass the nexus logo. ill try to do the other options that u stated in your post. any other thoughts ?
dac2009 said:
ok i wiped cache and devlock was able to to pass the nexus logo into what looks like another android is upgrading screen it got up to 14 of 20 and froze. between my 1st post and yours i was able to get android to fully run. did all the 1st time setup but after about a couple screen taps the device kept freezing and coming up with crash reports. there were a few times that the stock launcher even forced close. after a couple of restarts it finally quit again and would not even pass the nexus logo. ill try to do the other options that u stated in your post. any other thoughts ?
Click to expand...
Click to collapse
If the factory reset doesn't work just go for the Flash. I don't think you are much worried about the data so it's not a big deal for you. and I'm quit sure this is gonna work. Best of luck.
ok did that. went smooth but then once again it just gets stuck at the nexus logo. waited for over 10 mins like the notes say after re flashing and nothing. so i did a restart this time it passed the nexus logo, went to android is upgrading optimizing app and gets stuck at 4 of 11. being that this is pure android are there custom roms out there that i could try to flash via odin. ive rooted and installed roms before on my other android devices no problem but they were never pure google. am i missing something here. also what would cause a brand new nexus 7 just to go "ape ****" on its self.
dac2009 said:
ok did that. went smooth but then once again it just gets stuck at the nexus logo. waited for over 10 mins like the notes say after re flashing and nothing. so i did a restart this time it passed the nexus logo, went to android is upgrading optimizing app and gets stuck at 4 of 11. being that this is pure android are there custom roms out there that i could try to flash via odin. ive rooted and installed roms before on my other android devices no problem but they were never pure google. am i missing something here. also what would cause a brand new nexus 7 just to go "ape ****" on its self.
Click to expand...
Click to collapse
Okay, that's weird!!!
Are you using Nexus Root Toolkit?? If yes are you using pre-downloaded android??
Try Automatically download + Extract.....
Last of all I'm really confused how there could be a problem when you got a fresh OS and Stock.
I agree with the messing thing that you told... Try checking and double checking everything... Check if you have selected the correct device or not.
And do a full wipe(including system) using TWRP before flashing again.
Edit: Make sure you are using the latest toolkit. You can get it from the link bellow.
http://forum.xda-developers.com/showthread.php?t=1766475
Try flash stock image throught toolkit.
i have the most current root toolkit. i installed the rom that was available to download via the app which was android 4.2.2 jdq39
dac2009 said:
i have the most current root toolkit. i installed the rom that was available to download via the app which was android 4.2.2 jdq39
Click to expand...
Click to collapse
I don't see a way how the problem still exists... :S
Whatever the problem is it's seems to be with android OS. But how it exists in completely new android. Sorry can't find a reason behind the problem. You can still try flashing any older android (like 4.1.2).
ok i got a zip of stock 4.1.2 and using the root tool kit i can install a zip via the twrp but it wont let me bc it says adb device not found and that developer options need to be turned on. im un able to turn it on bc i cant even get into the rom on the device.
thanks
ok i got it working. i was able to flash the older rom to my device and its working so far. no force closes yet.
thanks for everyone's help
ok im about to throw this tablet out the window. was messing around with the tablet and it auto installed ( well at least tried to) the 4.2 update. it downloaded the update went to install and now im stuck at this screen(check pic) and cant even get it into recovery mode. im at the point now to cut my loss and say the hell with it. anyone else have any ideas on whats my next step. the thing that wireds me out is of the roms ive been able to use it all works great for only about 5 mins. it seems like the more i touch the screen to do anything it will freeze on me(it will do it after 5 mins or so after a restart). https://www.dropbox.com/s/arnauysa4oglp5b/2013-05-21%2018.37.24.jpg
dac2009 said:
ok im about to throw this tablet out the window. was messing around with the tablet and it auto installed ( well at least tried to) the 4.2 update. it downloaded the update went to install and now im stuck at this screen(check pic) and cant even get it into recovery mode. im at the point now to cut my loss and say the hell with it. anyone else have any ideas on whats my next step. the thing that wireds me out is of the roms ive been able to use it all works great for only about 5 mins. it seems like the more i touch the screen to do anything it will freeze on me(it will do it after 5 mins or so after a restart). https://www.dropbox.com/s/arnauysa4oglp5b/2013-05-21 18.37.24.jpg
Click to expand...
Click to collapse
I can't just think of anything else. Just telling you the things that I'd have done if I were you.
* reinstall boot
* change kernel
* turn off the auto update of android.
* try some costume room.
Don't throw it out the window you call always donate it to me if you really wanna throw it or make a drop test video...
Last of all just don't lose hope keep trying. you'll find out something surely and share it with us.
Sent from my Nexus 7 using XDA Premium HD app
Daft question, but the few times you managed to get it running, was your Wifi on?
Sent from my GT-I9300 using xda app-developers app
yes my wifi was on and was able to stream . spotify among other things
Not the exact same situation, but I found certain Wifi router's would trip my nexus into reboots until I rooted
Sent from my GT-I9300 using xda app-developers app
Phone is stuck in "Android is upgrading. Optimizing application 1 of 1" HELP!!!!!!!!!
hey guys, my phone is stuck in "Android is upgrading. Optimizing application 1 of 1"
and all I can do is
1. apply sdcard/update.zip
2. reboot system now ( does NOT work coz it brings me back to optimizing apps )
3. apply update from external storage
4. wipe data / factory reset
5. wipe cache partition
6. apply update from cache
is there a way i can backup first all my files before factory resetting my phone (if thats the only option i have)????
help me please
Related
my nexus 7 is stuck in bootloader with no recovery ive tried the flash back to stock and unroot option on the wugfresh nexus toolkit 1.5.3 and it works all the way til sending system the little - mark still flashes but i left it for like 20m and it still didnt work ive tried multiple times and i clicked cant boot up option, please help
Hold the power button for over 10 seconds and it will reboot its self
Jordanooo said:
Hold the power button for over 10 seconds and it will reboot its self
Click to expand...
Click to collapse
it stops at the google screen and just freezes
How are you certain your recovery is gone? You might just be stuck in bootloop. Your best bet is to use toolkit to get you into recovery. Whether Twrp or CWM. From there youcan flash a new kernel and see if it fixes it or use it to restore a backup.
I had similar issue where it was stuck on boot screen. I ccouldn't enter recovery normally. Only way was hooking it up to a pc. Then using a toolkit to make the tablet go into recovery. Then from there, I could use recovery on tablet itself and restore a backup. From there I was good again. Problem solved for me.
Try one of the other toolkits, like Sambra one. Make sure drivers properly installed though.
demandarin said:
How are you certain your recovery is gone? You might just be stuck in bootloop. Your best bet is to use toolkit to get you into recovery. Whether Twrp or CWM. From there youcan flash a new kernel and see if it fixes it or use it to restore a backup.
I had similar issue where it was stuck on boot screen. I ccouldn't enter recovery normally. Only way was hooking it up to a pc. Then using a toolkit to make the tablet go into recovery. Then from there, I could use recovery on tablet itself and restore a backup. From there I was good again. Problem solved for me.
Try one of the other toolkits, like Sambra one. Make sure drivers properly installed though.
Click to expand...
Click to collapse
i tried to flash cwm back to the tablet and it said couldnt not mount sd card when i went on to it
can you post a link for that samba toolkit please?
wait i just remembered i dont have a backup, any other ways to get it up and working? please help
xfrancis14 said:
wait i just remembered i dont have a backup, any other ways to get it up and working? please help
Click to expand...
Click to collapse
It's an easy fix, just use wug's toolkit and flash the stock Nexus 7 image. It will be like brand new. I don't think you had a very major problem at all to begin with just a minor bootloop, but this far along I'd restore it to stock and start fresh.
CharliesTheMan said:
It's an easy fix, just use wug's toolkit and flash the stock Nexus 7 image. It will be like brand new. I don't think you had a very major problem at all to begin with just a minor bootloop, but this far along I'd restore it to stock and start fresh.
Click to expand...
Click to collapse
ive tried that and it gets to sending system and i leave it for like 10 15 minutes and it just still says that when i come back
xfrancis14 said:
ive tried that and it gets to sending system and i leave it for like 10 15 minutes and it just still says that when i come back
Click to expand...
Click to collapse
I had the same thing happen, but I ran it again and let it have its time and it went on and completed.
CharliesTheMan said:
I had the same thing happen, but I ran it again and let it have its time and it went on and completed.
Click to expand...
Click to collapse
ive tried a few times ill try again tho
UPDATE its still going its been bout since i posted this last post im gonna leave it still but do you think maybe its my computer?
still not working please help
Try using a different cable or re downloading the image file
Sent from Galaxy SIII
i didnt do anythiing and now when i try to flash back to stock it gets to the bootloader thing and finishes that and then it says missing system file 420 000 something kb and then cancels the operation i tried downloading a new system image from google and it still says the same thing help :/ im really worried, i dont wanna broken nexus 7 :/
Please copy paste the terminal (i.e. What you typed in, what outputs it gave you back)
Sent from my Nexus 7 "the most cost-effective iPad yet"
Try locking the boot loader and unlocking it again, then rooting flashing and so on..
Sent from my Nexus 7 using xda app-developers app
now i got it to the point where it goes back to sending system but it still stops, if i do relock the bootloader how would i unlock it? and if i did root it it wouldnt make a difference cause i cant get back to an os
Hello everyone,
I tried to root my 32g Nexus 7 with WugFresh's toolkit 1.6.1 (I'm fairly new to the rooting thing so I tried to use a toolkit). It did not go well. During the process I received messages from the toolkit saying it could not read Fastboot - but they seemed to go away after I switched USB ports. After the bootloader unlocked, I went back into the device and saw that it didn't fully wipe (I thought it was supposed to wipe out *everything*). When the rooting portion was finished, there were no new apps in my app page (super user and whatnot).
So I decided to nix the whole thing and just put it back into stock and try again tomorrow. I followed the instructions to get the drivers to where they needed to be, and then set it to flash back to stock and unroot the device.
First time around, it stalled during the flash. Rebooted, tried again, flash went fine. Toolkit said it would appear to be stuck in a bootloop for about 5-10 minutes. Well, after 20 minutes, it was still on that colorful "x". So, I reset it once again, and now it's stuck on the pretty colored "x". I do think the unlock is still there because the open padlock still shows up when I reboot. It just gets stuck on the "x".
Can anyone help me? I'd really rather not remove the battery if I have to (though it doesn't look that hard).
I feel terrible about this. This was my Christmas gift, and I feel like I've completely ruined the thing over what was supposed to be an easy root procedure.
EDIT: I was able to get to the Android with the red triangle on it and did a factory reset, but it seems that it still can't get past the "x".
Horadrius said:
Hello everyone,
I tried to root my 32g Nexus 7 with WugFresh's toolkit 1.6.1 (I'm fairly new to the rooting thing so I tried to use a toolkit). It did not go well. During the process I received messages from the toolkit saying it could not read Fastboot - but they seemed to go away after I switched USB ports. After the bootloader unlocked, I went back into the device and saw that it didn't fully wipe (I thought it was supposed to wipe out *everything*). When the rooting portion was finished, there were no new apps in my app page (super user and whatnot).
So I decided to nix the whole thing and just put it back into stock and try again tomorrow. I followed the instructions to get the drivers to where they needed to be, and then set it to flash back to stock and unroot the device.
First time around, it stalled during the flash. Rebooted, tried again, flash went fine. Toolkit said it would appear to be stuck in a bootloop for about 5-10 minutes. Well, after 20 minutes, it was still on that colorful "x". So, I reset it once again, and now it's stuck on the pretty colored "x". I do think the unlock is still there because the open padlock still shows up when I reboot. It just gets stuck on the "x".
Can anyone help me? I'd really rather not remove the battery if I have to (though it doesn't look that hard).
I feel terrible about this. This was my Christmas gift, and I feel like I've completely ruined the thing over what was supposed to be an easy root procedure.
EDIT: I was able to get to the Android with the red triangle on it and did a factory reset, but it seems that it still can't get past the "x".
Click to expand...
Click to collapse
The best thing to do is reflash using fastboot. Google "flash n7 with fastboot". It is really the best way to work on an n7, or any nexus device.
Sent from my Nexus 7 using xda premium
rebel1699 said:
The best thing to do is reflash using fastboot. Google "flash n7 with fastboot". It is really the best way to work on an n7, or any nexus device.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Oh wow, it worked!!! I used the .tgz file with the Toolkit and it came back!!! Thank you so much!!
I was happy that I rooted the phone and got Japanese fonts working.. but I wanted the ability to adjust the gain/volume of my mic headset and tried to install a rom to do that. I used the Nexus Root Toolkit to root the phone and do an entire backup. Then I flashed the rom. It didn't take and I really had no idea why (being noob). So I go on youtube and see what i can find for flashing a rom. I see that you have to delete your old OS in order to install the new one.. ok.. risky but I did a full backup right? Well when I tried using Nexus Root Toolkit to install said rom the phone ended up with a screen with a menu with some options including to delete the OS. So I did that. Then I tried to install the zip file which was now on the phone thanks to Nexus Root Toolkit.. but it still didn't take. Okay. I gave up. I rebooted.
But I have no OS. And my Win7 machine can't see the phone. I tried deleting and installing drivers again and it doesn't work. I can boot to the fastboot screen (the one with the Start at the top and cycle through options like recovery mode). But the computer can't see the phone. Nexus Root Toolkit seems to be of the opinion that I need to enable USB tether debugging mode on the phone.. but there's OS to do that.
Is it hopeless?
btw I think this phone is great. I would prefer maybe a slightly smaller phone but i can't believe how cheap it is, beautiful screen, fast, responsive. Amazing.
Flash the stock image, comprehend what you are doing while you flash the images, and never use a toolkit again.
Here's all the info you need. http://forum.xda-developers.com/showthread.php?t=2010312
Sent from my Nexus 10 using xda premium
Sorry i accidentally clicked your thanks button. If you have a recovery installed then just flash a rom.
windows 7 can't recognize the device now
Thanks very much for the reply. I still am thinking it's hopeless... I followed your link and I'm attempting to follow the directions...but here's where the problem is. And basically why the toolkit can't help me either.. (I agree it's better to understand all steps and yet I'm lazy..)
Attempting to install drivers for Nexus 4...
*** cut and pasted from OEM USB Drivers install guide **
Locate and expand Other device in the right pane.
Right-click the device name (such as Nexus S) and select Update Driver Software. This will launch the Hardware Update Wizard.
***********
The phone doesn't exist in device manager. Perhaps its lack of an OS keeps windows from realizing what the heck it is?
Do you have a custom recovery installed?
no custom recovery
chromium96 said:
Do you have a custom recovery installed?
Click to expand...
Click to collapse
Not on purpose. So probably not. Actually I doubt it. I am looking at Nexus Root Toolkit and I see the checkbox for Custom Recovery and I know I did not check it when I rooted.
soft brick?
The computer does acknowledge the device to the extent that it installs Android ADB (if memory serves which who knows).. but otherwise it doesn't know it's a Nexus 4. It thinks it's an MTP USB Device.
I am playing with Nexus Root Toolkit a bit (it did do the backup of the phone afterall... ) and it apparently flashed the stock kernel.. that's the 1st thing I've been able to do to between the phone and the computer. Now Toolkit is telling me to wait 7 minutes before assuming soft brick.
I am thinking it is soft bricked? gonna wait a few more minutes.
well I ignored the lack of nexus 4 drivers...
and just followed all the directions anyway for the command line install. When you go to the LGE website to get drivers.. you don't find any. At least I couldn't. Just manuals to download. But I got success messages all along and it rebooted when I told it to and stuff.. but it's just sitting at google. It isn't going past the google screen. The computer calls it an MTP USB device with a big exclamation point next to it.
clockword recovery
I might have it. It might have been installed when I did my full backup perhaps. If it's the reclining robot with a red triangle and an exclamation point then yes. I can wipe cache, wipe data/factory reset, and apply update from ADB, or reboot. I've wiped the cache and done a factory reset... I'm gonna try:
Default [HOW-TO] How to flash a factory image / return to stock / unlock / root #
Again.
And hope.
It's a new phone so I am still within the 14 days they give to return it.. of course if it's a brick when they get it back... heh. Okay it's a 100% brick it does turn on just not boot up...
it works omg
El Daddy said:
Flash the stock image, comprehend what you are doing while you flash the images, and never use a toolkit again.
Here's all the info you need. http://forum.xda-developers.com/showthread.php?t=2010312
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
Well 2nd time through was the charm.. and not worrying about nexus drivers too much.
Thank you very much for the link. I can't say I really understand everything more but I am happy that I seemed to have killed the phone in the worst way and yet still got it working.
I was going to go back to the iPhone 5 (and lose a lot of money haha). I'm glad this one is working. I genuinely like it more than the iPhone and I save several hundred dollars.
If anyone's googling in a similar situation.. what I did the 2nd time through was use recovery mode on the phone to restore factory default and clear the cache. Then I did all the steps outlined in the above link again. I think that if it doesn't work the first time it's worth doing it again carefully.. and maybe a third time if needed. Wow. It works XD.
kraemder said:
Well 2nd time through was the charm.. and not worrying about nexus drivers too much.
Thank you very much for the link. I can't say I really understand everything more but I am happy that I seemed to have killed the phone in the worst way and yet still got it working.
I was going to go back to the iPhone 5 (and lose a lot of money haha). I'm glad this one is working. I genuinely like it more than the iPhone and I save several hundred dollars.
If anyone's googling in a similar situation.. what I did the 2nd time through was use recovery mode on the phone to restore factory default and clear the cache. Then I did all the steps outlined in the above link again. I think that if it doesn't work the first time it's worth doing it again carefully.. and maybe a third time if needed. Wow. It works XD.
Click to expand...
Click to collapse
Awesome! Glad you figured it out. Sorry I wasn't around to help you through it. I was out and about this evening.
Thanks for the beer, I appreciate it!
I panicked and probably did something quite stupid...
So I tried to flash the new cyanogenmod rom to have a taste of kit kat, but then I had the status 7 error.
This never occurred to me before, I didn't keep a backup to fall back onto... ( yes, I am an idiot, I learned my lesson, the hard way)
Than the device won't boot, it shows the Google logo twice, and then goes into the clockwork mod, where you choose to flash roms
and I am stuck.
I tried Nexus Root Toolkit, doesn't help because my device is not booting up, no way can it install the drivers properly...
and I think I did something more ingenious... I just tried anything on the Toolkit, and I got my rooted Nexus 7 locked...
But it's still the same, I am stuck at the clockwork mod thing just as before... Wiped whatever I can. and even formatted the sdcard and system...
Some Android Wizard out there... Please help...
If at boot you go to recovery directly... You have had to flash new version of recovery in wrong partition. You must flash it last version of recovery with "fastboot flash recovery yourrecovery.IMG" (see 'recovery' as partition to flash). Then flash boot and system partitions from factory image (in XDA have you multiples threads about it) if you want to keep your data. If not, flash factory image from usual ways (this wipes your data) and then flash recovery like I say above.
After that, try to flash CM again.
PS: I recommend TWRP instead of CWM.
Sent from my Nexus 7 (grouper) using Tapatalk.
but its more serious than that... My computer doesnt recognize the tablet because of some driver issues... I am not sure, at this moment, whether the USB debugging thing still works
i can only get to the clockwork mod page, bootloader and thats it.
I cant flash anything, I cant transfer files from the PC to tablet....
please, please help.
bump!,
Im in a similar boat. I bricked my tablet while trying to force an update. It wouldnt autoupdate (there was always an error about cant find zip file...) so I tied to install it with Skipsoft program. After 20 minutes i realize my computer has frozen....So I waited 2 hours and nada. So I had to reboot my desk top. At that time my tablet is now bricked....what do we do?
Vishnuisgod said:
bump!,
Im in a similar boat. I bricked my tablet while trying to force an update. It wouldnt autoupdate (there was always an error about cant find zip file...) so I tied to install it with Skipsoft program. After 20 minutes i realize my computer has frozen....So I waited 2 hours and nada. So I had to reboot my desk top. At that time my tablet is now bricked....what do we do?
Click to expand...
Click to collapse
hello friend.
1. we can pray
2. i think we have to look at some software that can do something more "fundamental" than wugus nexus tool kit, and communicate with the tablet
i am just guessing, i crashed my tablet, so....
dangercl0se said:
hello friend.
1. we can pray
2. i think we have to look at some software that can do something more "fundamental" than wugus nexus tool kit, and communicate with the tablet
i am just guessing, i crashed my tablet, so....
Click to expand...
Click to collapse
I think I got it!!!!!!!!!!
using the skipsoft,
first i did option 1, install usb settings; then
I used option #6 force recovery.. I think i did stock rom.
now Im update with kitkat and it updating to 4.4.2
Vishnuisgod said:
I think I got it!!!!!!!!!!
using the skipsoft,
first i did option 1, install usb settings; then
I used option #6 force recovery.. I think i did stock rom.
now Im update with kitkat and it updating to 4.4.2
Click to expand...
Click to collapse
hey
can you post links to where u got the stuff?
coz looks like the skipsoft homepage is not working
dangercl0se said:
hey
can you post links to where u got the stuff?
coz looks like the skipsoft homepage is not working
Click to expand...
Click to collapse
it was already on computer....
make sure you look for "android tool kit"....
having problems flashing a lollipop ROM. Ive never had any problems like these in the past, all other upgrades have gone smoothly
I am running into two problems. Either I will get stuck staring at a boot animation which never goes away, or I actually get through and all Google services go crazy and force close, with the google first time setup repeatedly trying to start and force closing itself so it is impossible to do anything on the phone.
The best I have done so far is flash a ROM without Gapps, but then for some reason I was not able to download any apks so there was no way to get the Play store on the phone.
If anyone could help me I'd appreciate it
brettzz said:
having problems flashing a lollipop ROM. Ive never had any problems like these in the past, all other upgrades have gone smoothly
I am running into two problems. Either I will get stuck staring at a boot animation which never goes away, or I actually get through and all Google services go crazy and force close, with the google first time setup repeatedly trying to start and force closing itself so it is impossible to do anything on the phone.
The best I have done so far is flash a ROM without Gapps, but then for some reason I was not able to download any apks so there was no way to get the Play store on the phone.
If anyone could help me I'd appreciate it
Click to expand...
Click to collapse
I was under exact same position. downloaded 2-3 lollipop rom, different size of gapps from diff sites same place.
solution is to flash factory image and everything works. now I am waiting for 5.1 OTA update and later try again few roms.
So best flash factory image as of now.
just as an update I tried a different kitkat rom and it went smoothly
not sure why lollipop is not working, one difference is when I reboot from recovery after flashing lollipop it tells me root may have been lost, and I get an option for 'yes, fix root' and it reboots.. when flashing kitkat didnt see that message it just rebooted
brettzz said:
just as an update I tried a different kitkat rom and it went smoothly
not sure why lollipop is not working, one difference is when I reboot from recovery after flashing lollipop it tells me root may have been lost, and I get an option for 'yes, fix root' and it reboots.. when flashing kitkat didnt see that message it just rebooted
Click to expand...
Click to collapse
What recovery and version are you using. You may have to update your recovery.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
What recovery and version are you using. You may have to update your recovery.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
hm looks like I was on a slightly outdated one I have updated and will see if this works now
brettzz said:
hm looks like I was on a slightly outdated one I have updated and will see if this works now
Click to expand...
Click to collapse
aha that did it
thank you very much!