Database Users

Help needed ASAP for broken epic

I need to take my phone back to sprint, seems there is a hardware problem with the phones charging circuit. it will not mount to the computer, it will sort of charge, but if you unplug the cord, it just thinks its still charging. if you turn it off, it either just stays off until you pull the battery or sometimes it just reboots itself. it will not charge when off etc.
I tried 3 different roms so I know its not the rom.
So odin is out. I have bonsai rom and clockwork mod on the phone. I don't think thats a good idea to take it to sprint like this. is there anyway to get it back to stock?

anyone help please?

Just to make sure, have you tried putting it in download mode? It doesn't necessarily need to mount to computer for odin to recognize it.
Sent from my SPH-D700 using XDA Premium App

I suppose you could flash something to get you looped at samsung mobile screen.
Sent from my Samsung-SPH-D700 using XDA Premium App

Sean Hicks said:
I suppose you could flash something to get you looped at samsung mobile screen.
Sent from my Samsung-SPH-D700 using XDA Premium App
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Click to collapse
Agreed, that's what I was getting at.If odin will at least recognize it and start to flash, even if it fails it'll stick at boot screen.
Sent from my SPH-D700 using XDA Premium App

i have got the screen to say download mode, but odin doesn't recognize nothing.
ugg, I got this clockwork v 3.0.0.5 and I tried to run an old update.zip figuring maybe i'd brick the phone or get it back to stock and it won't work with that version of clockwork. I don't know what the heck to do, i can't walik in with it like this.

http://forum.xda-developers.com/showthread.php?t=773032
Just follow the instructions. Good luck. Let me know if you have any problems. I had a bricked epic once and that solved my problem.
Sent from my SPH-D700 using XDA App

yea, odin is a no go, thats the problem i tried odin on two different computers, you want to know how screwed up this thing in? sometimes it boots up and thinks its in car dock mode.

Try a different USB cable? If odin is just impossible, remove sd card, take a short piece of wire with bare ends, have phone powered on, and short whatever you find on the back, fry the board. Sad, but gotta take it out back and put a bullet in its head.
Really though, IF the Sprint employee even notices, chances are they won't say anything anyway. Never did for me.
Sent from my SPH-D700 using XDA Premium App

xxmastermindxx said:
Try a different USB cable? If odin is just impossible, remove sd card, take a short piece of wire with bare ends, have phone powered on, and short whatever you find on the back, fry the board. Sad, but gotta take it out back and put a bullet in its head.
Really though, IF the Sprint employee even notices, chances are they won't say anything anyway. Never did for me.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
how much does it cost for them to fix it? tried 2 different cables and i know they were working, i know its not the cable because, when i plug in the charger, it doesn't ring up usb debugging when that is selected and you only supposed to be able to deselect or select usb debugging when the cable is out, but I can toggle it on and off with the cable in or out.

Go to another phnes thread
Maybe the EVO
Download a rom from there and then flash it through cwm
BOOM! Insta-brick 8)
Sent from my SPH-D700 using XDA App

since i'm rooted and they would be foolish not to notice i'm rooted and it seems there is no way for me to unroot or go to a stock rom, would it be better to just brick the thing? i hate to do that do to the fact that then i'm stuck without a phone. Plus what if I brick it and they find out it was rooted? can they do that?

If its truly bricked, no they can't. Them knowing its rooted isn't that big of a deal, they'd either attempt to revert it to an official build anyway, or they'll tell you they can't take it that way, as in bring it back stock.
I've taken in 2 Epics for hardware issues, one was screen, the other keyboard. Both were rooted, one was on stock build and the other on custom rom. They restored stock software to the custom rommed phone before they decided the screen was actually broken lol
Sent from my SPH-D700 using XDA Premium App

xxmastermindxx said:
If its truly bricked, no they can't. Them knowing its rooted isn't that big of a deal, they'd either attempt to revert it to an official build anyway, or they'll tell you they can't take it that way, as in bring it back stock.
I've taken in 2 Epics for hardware issues, one was screen, the other keyboard. Both were rooted, one was on stock build and the other on custom rom. They restored stock software to the custom rommed phone before they decided the screen was actually broken lol
Sent from my SPH-D700 using XDA Premium App
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won't they void the warranty on the spot?

robl45 said:
won't they void the warranty on the spot?
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Click to collapse
While that would be the "smart" thing for a company to do, Sprint's official policy on rooting is that they will revert it to stock if they see that it's rooted during any repairs.

you are sure on this?

robl45 said:
you are sure on this?
Click to expand...
Click to collapse
They did that for me too, twice.
Sent from my SPH-D700 using XDA Premium App

063_XOBX said:
While that would be the "smart" thing for a company to do, Sprint's official policy on rooting is that they will revert it to stock if they see that it's rooted during any repairs.
Click to expand...
Click to collapse
apparently the policy has changed, as after waiting an hour and a half, they came back and said its rejected because it was flashed and i lack common sense apparently when I mentioned that it doesn't say anything about that anywhere.

If u can put the phone in download mode the problems r the drivers on your pc should check that or try different pc.
Sent from my SPH-D700 using XDA App

Try taking it to an indirect dealer service center. Those people really don't care about things like that. I'm one of those people. I realy couldn't care. I just fix it and send it out.

Random reboots alot....

Okay my girlfriend's atrix reboots almost ten times an hour.....during a phone call it reboots sending/receiving texts or just sitting there probably getting background data. I had her get a new battery cause she had some **** off brand in it....didn't work...now she told me she washed her last atrix and got it replaced so im thinking she got her sim wet and that's why its rebooting or its hardware end....phone is completely stock not rooted...any ideas? Thanks in advance
Sent from my DROID3 using Tapatalk

Unlock it root it and a custom rom fixed mine it did the same thing not as much as hers but still had a lot of random reboots on stock gb .now maybe one random reboot a month
Sent from my MB860 using xda premium

I wouldn't be so fast to unlock the bootloader. A phone that reboots that often most likely has hardware issues. Stock ROMs have issues, but not that radical.
Feed her a nice dinner and get her to come clean as to the evil thing she did to her phone. If there really have been no mishaps, get a warranty replacement. My advice is to not do anything to the phone that would make getting a replacement difficult.
Good Luck

Lol she told me what happened with her first one she gott replaced she washed it....so she got a new one that one rebooted...then she got another and its also rebooting
Sent from my DROID3 using Tapatalk

I would tell u to download a gingerbread fruit cake, moto-fastboot, and do a complete wipe including system, data, webtop, preinstall, cache and boot. (Boot=kernel) then do a fastboot reboot into recovery and flash the 2.3.4 fruit cake. If u need detailed instructions on how to do this and where to get files pm me.
Sent from my MB860 using Tapatalk

Ten times a day is a frigging lot. I used to have random reboots with group but it was more like twice a day. Sometimes it would not boot up again until I did a battery pull......but flagging to Gingerbread solved all these errors. No random reboots or any problem at all since.
Sent from my MB860 using XDA App

Jibraldor said:
Ten times a day is a frigging lot. I used to have random reboots with group but it was more like twice a day. Sometimes it would not boot up again until I did a battery pull......but flagging to Gingerbread solved all these errors. No random reboots or any problem at all since.
Sent from my MB860 using XDA App
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Sorry, what does "flagging to GB" mean?
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rlillard said:
Sorry, what does "flagging to GB" mean?
Sent from my MB860 using xda premium
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Click to collapse
I meant to write Flashing to gingerbread. Sorry for the typo, I am Swyping from my phone.
Sent from my MB860 using XDA App

Funny thing is she's on the gb ota...she's outta town for the weekend I think on Monday we are gonna try a new sim that doesn't work.....another replacement....ill keep you all updated incase there's another case of this!
Sent from my DROID3 using Tapatalk

I thought "flagging" to be British slang.
The conclusion I would make from reading this thread is that while many if not the majority of frequent and seemingly random reboots are failed h/w, another failure mode is corruption of the installed kernel and/or support utilities (collectively called the OS). Re-flashing any of the various ROMs will clear the problem.
If f/w corruption is the actual problem,flashing anything requires unlocking the bootloader. If a replacement phone is an option, I would do that rather than risk unlocking the boot loader and then not being able to return it.

Replacement ns4g is freaking out!

I just update it to 2.3.7 then unlocked and rooted it. It will reboot its self randomly. It won't boot up all the time either, the boot amination will get suck then the phone will just sit there. I have to pull the battery then try again. It takes three battery pulls to get it to boot.
I have went back to stock and redone it but the new phone is just plain finicky. I've tried flashing other roms as well and no luck. Does any one have any suggestions?
Sent from my Nexus S 4G using xda premium

mikel719 said:
I just update it to 2.3.7 then unlocked and rooted it. It will reboot its self randomly. It won't boot up all the time either, the boot amination will get suck then the phone will just sit there. I have to pull the battery then try again. It takes three battery pulls to get it to boot.
I have went back to stock and redone it but the new phone is just plain finicky. I've tried flashing other roms as well and no luck. Does any one have any suggestions?
Sent from my Nexus S 4G using xda premium
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Click to collapse
If you have CWM flashed, then do a full wipe'(data,cache, and dalvic) and see if that resolves the issue

I've tried that when I flashed the stock rooted rom. I've also redone the process of going back to stock, locked bootloader and started over.
I also tried it for the hell of it and it does the same thing.
Sent from my Nexus S 4G using xda premium

maybe formating system in CWM and reflashing. if that doesn't work, Call Assurion and have them send you another phone

cteneyck said:
maybe formating system in CWM and reflashing. if that doesn't work, Call Assurion and have them send you another phone
Click to expand...
Click to collapse
Formatting system erases the whole file system?
Sent from my Nexus S 4G using xda premium

it will format the /system partition.
if you have cwm 5.0.2.0 then you will be safe if you format everything except wimax. leave that alone. just be sure to reflash a rom

Thanks I'll try that now and report back. Thanks for the help.
Sent from my Nexus S 4G using xda premium

I don't know why I didn't think of that! That worked perfect, no lag it reboots yet. Thanks, I was get ready to throw my phone against the wall.
Sent from my Nexus S 4G using xda premium

sure thing

Its doing it again. Fml.
Sent from my Google Nexus S 4G using xda premium

Dang bro, I don't know what else to do. If you got it from assurion as a replacement, call them and let them know that the phone they sent you keeps rebooting. see if they will send you a replacement. also you could take it to sprint and have them look at it. don't forget to return it to stock.
---------- Post added at 12:12 PM ---------- Previous post was at 12:03 PM ----------
also can you post the log cat and dmesg. if its software related then there will be some sort of an error.
---------- Post added at 12:22 PM ---------- Previous post was at 12:12 PM ----------
Run these commands and upload the txt files
$ adb shell dmesg > dmesg.txt
$ adb shell logcat -d > logcat.txt
$ adb shell cat /proc/cpuinfo > cpuinfo.txt
$ adb shell getprop > prop.txt

I just reactivated my other nexus that I was returning to them. Its more usable then the replacement. Sprint said when they get one of the phones back they will send out another one.
Will they switch out phones being the new one they send will be my 3rd replacement?
Sent from my Nexus S 4G using xda premium

I don't know. But I would imagine so
Sent from my Nexus S 4G using Tapatalk

Had the same problem with my wifes phone the other day. I reformatted the system in CWM and she hadn't had one single problem yet.
Sucks you had to go through that. Hope all goes well with your next phone.
Sent from my Nexus S 4G using Tapatalk

See if sprint has a repair center in your area. They usually have it fixed or replaced in 2 days even if it's rooted etc..
Sent from my Nexus S 4G using Tapatalk

jaestreetss said:
See if sprint has a repair center in your area. They usually have it fixed or replaced in 2 days even if it's rooted etc..
Sent from my Nexus S 4G using Tapatalk
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Click to collapse
I would NOT bring in a rooted phone... most techs will see the root and say too bad, your warranty is void...

derekwilkinson said:
I would NOT bring in a rooted phone... most techs will see the root and say too bad, your warranty is void...
Click to expand...
Click to collapse
The USB in my last ns4g stop being read' by ANY COMPUTER.
I JUST PUT THE STOCK ROM WITH SUPERUSER N ALL.
THE GUY CLEARLY SAW IT AND DIDIDNT SAY A WORD.
I REMEMBER ALSO HANDING IN A OPTIMUS THAT WOULDNT GO PAST THE LG SCREEN B/C MY GIRL THOUGHT SHE COULD ROOT IT AND I GOT THEM. OTH REPLACED. IT TOOK ABOUT 48 HOURS.
#TRUESTORY
Sent from my Nexus S 4G using Tapatalk

The closest repair center to me is 74 miles away, i'm still using my old phone. I sent the one that was freaking out back and they have yet to send me another one.
Sent from my Nexus S 4G using xda premium

That's crazy....you send it too sprint or asurion?
brought to you by my iced out ns4G

Sprint
Sent from my Nexus S 4G using xda premium

[Q] MyTouch 4g Problems

Okay here is my whole story. I decided to root my MyTouch 4g yesterday. So I went ahead and went through with it. I was required to downgrade to Froyo since I was running Gingerbread. So I did all of that through adb. When all was done. I flashed the Virtuous Unity rom. When I started it up everything was fine. I was enjoying it for about 2 hours while I was playing with it and texting and chatting with my friends. Then when I was about to go to sleep it froze. So I did a battery pull and started it back up. That is when I noticed that it was staying on the Mytouch 4g screen. Then it went to Clockworkmod Recovery. I tried to restore but it keeps saying that it can't mount the system. I also tried to use bootloader and downloaded the PD15IMG.zip file and placed it on there. It would say 'No image or wrong image' Then it would go and say Fail-Pu for all of the images. I have tried absolutely EVERYTHING. Any advice please! I am desperate, my mom is going to kill me!

eh4everunoe said:
Okay here is my whole story. I decided to root my MyTouch 4g yesterday. So I went ahead and went through with it. I was required to downgrade to Froyo since I was running Gingerbread. So I did all of that through adb. When all was done. I flashed the Virtuous Unity rom. When I started it up everything was fine. I was enjoying it for about 2 hours while I was playing with it and texting and chatting with my friends. Then when I was about to go to sleep it froze. So I did a battery pull and started it back up. That is when I noticed that it was staying on the Mytouch 4g screen. Then it went to Clockworkmod Recovery. I tried to restore but it keeps saying that it can't mount the system. I also tried to use bootloader and downloaded the PD15IMG.zip file and placed it on there. It would say 'No image or wrong image' Then it would go and say Fail-Pu for all of the images. I have tried absolutely EVERYTHING. Any advice please! I am desperate, my mom is going to kill me!
Click to expand...
Click to collapse
i think you bricked your device.. i will look more details and report later..

:'(((((((((( Omg this can't be. Is there anyway to restore the file that I backed up because it won't let me do it through Clockworkmod Recovery!

Wipe everything
Go to mount/format
turn on USB storage thing (connect to computer)
Download a different Rom to the computer an transfer it to The phone
Flash it and hopefully it works

I can't even get onto my phone. It is just the MyTouch 4G screen and then it goes to Cwm Recovery and that's it. =/

That's what I'm talking about from recovery you can connect you phone to the computer

eh4everunoe said:
Okay here is my whole story. I decided to root my MyTouch 4g yesterday. So I went ahead and went through with it. I was required to downgrade to Froyo since I was running Gingerbread. So I did all of that through adb. When all was done. I flashed the Virtuous Unity rom. When I started it up everything was fine. I was enjoying it for about 2 hours while I was playing with it and texting and chatting with my friends. Then when I was about to go to sleep it froze. So I did a battery pull and started it back up. That is when I noticed that it was staying on the Mytouch 4g screen. Then it went to Clockworkmod Recovery. I tried to restore but it keeps saying that it can't mount the system. I also tried to use bootloader and downloaded the PD15IMG.zip file and placed it on there. It would say 'No image or wrong image' Then it would go and say Fail-Pu for all of the images. I have tried absolutely EVERYTHING. Any advice please! I am desperate, my mom is going to kill me!
Click to expand...
Click to collapse
does clockworkmod recovery give you errors about not being able to mount cache?
cause that sounds a LOT like my old phone, which ended up dead because of a fail eMMC chip.
which method of rooting did you use?

If I report my phone as stolen to T-Mobile would they give me a free replacement? I do have the (PHP) Premium Handset Protection Bundle!

eh4everunoe said:
If I report my phone as stolen to T-Mobile would they give me a free replacement? I do have the (PHP) Premium Handset Protection Bundle!
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Click to collapse
Yes.. and pay $130
Sent from my HTC Glacier using xda premium

That's quite a lot! O_O Should I just wait until christmas? I really don't want that to be my christmas gift though!!! I really hope there's a way I can unbrick this! >.<

No, there isn't. It's a HW defect, when eMMC fails - the phone is done.

I guess I will hopd out until christmas and get another phone even though I JUST got this one!

If you have insurance you can get a free warranty replacement. Just say you woke up and it wouldn't turn on.
Sent from my HTC Glacier using xda premium

Nicgraner said:
If you have insurance you can get a free warranty replacement. Just say you woke up and it wouldn't turn on.
Sent from my HTC Glacier using xda premium
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Click to collapse
I don't think it's completely free.. your just not paying for the value of the phone because you have insurance you pay $130 instead of $500.. I stand corrected..
Sent from my HTC Glacier using xda premium

No that's for Premium hardware replacement from water damage etc. If you call and just say it wont turn on anymore they might charge you shipping but that's it...I'm on my 3rd mt4g and it has bad chip AND screen (and this is the last before I have to get a different phone) I've never once had to pay for more than shipping except when I cracked the screen
Sent from my HTC Glacier using xda premium

Nicgraner said:
No that's for Premium hardware replacement from water damage etc. If you call and just say it wont turn on anymore they might charge you shipping but that's it...I'm on my 3rd mt4g and it has bad chip AND screen (and this is the last before I have to get a different phone) I've never once had to pay for more than shipping except when I cracked the screen
Sent from my HTC Glacier using xda premium
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Click to collapse
Was any of your device sent in rooted and left that way or you unroot and sent in like that?
Sent from my HTC Glacier using xda premium

Well my mom is planning to take my phone to a local T-Mobile store tomorrow! I really don't think that it is a good idea since my phone is rooted and once it gets past the splash screen it will start up cwm recovery! So should I just brick the phone to the point where it doesn't turn on and just say it just turned off and wouldn't turn back on? Would that be the best way?

jr_718 said:
Was any of your device sent in rooted and left that way or you unroot and sent in like that?
Sent from my HTC Glacier using xda premium
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Click to collapse
From what I hear, they don't care if a device is rooted, just make sure that the stock ROM is on there.

So I call them, they send me a replacement phone, I get it, send my broken phone back to them, they test to see if it is broken, it stays on the splash screen for 5 minutes until booting into Clockworkmod Recovery, then what will they do once they see that? Will they take it as broken? PLEASE ANSWER! =/

DKMikey said:
From what I hear, they don't care if a device is rooted, just make sure that the stock ROM is on there.
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Click to collapse
Good to know..if they don't care.
Sent from my HTC Glacier using xda premium

Nexus 4 bricked, totally i guess

Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?

Razer(x) said:
Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?
Click to expand...
Click to collapse
Can you get into bootloader mode and flash stock imgs
Sent from my Nexus 4

Is anything happening when you power it up, can you get to the download mode?
Sent from my Nexus 4 using xda app-developers app

neky92 said:
Is anything happening when you power it up, can you get to the download mode?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
No download mode, the only thing i could get out of it was a red led

You could try to charge it whole night, and then access the recovery /download mode, or maybe open it and unplug battery terminal and plug it back after few minutes....
If that won't help, I think RMA is the only solution (they should not be able to check it if it wont give anything but black screen)
Sent from my Nexus 4 using xda app-developers app

I don't think RMA covers user mistakes Its hard bricked if you flashed the wrong ROM. You have to send it away for J-Tag. Likely your only solution.

Gonna ask to the local LG store for repairing costs, then i'll value the best option

I erase my n7 boot loader and they fixed it for free should be the same with the n4
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2

Once flashed a sammy N7100 rom on a I9300, the phone was dead as a duck and rooted on top of that. Got it repaired under warranty :angel:
Try turning it in and see what happens, i doubt they will be able to tell the phone has the wrong software and the bootloader is unlocked.Good luck
Thought repairs should be done worldwide but swaps only in the country where you bought it.

Razer(x) said:
No download mode, the only thing i could get out of it was a red led
Click to expand...
Click to collapse
i know this might be a long shot but try this if you can...
http://www.youtube.com/watch?v=oATx6fO35tg

gee2012 said:
Once flashed a sammy N7100 rom on a I9300, the phone was dead as a duck and rooted on top of that. Got it repaired under warranty :angel:
Try turning it in and see what happens, i doubt they will be able to tell the phone has the wrong software and the bootloader is unlocked.Good luck
Thought repairs should be done worldwide but swaps only in the country where you bought it.
Click to expand...
Click to collapse
Same here. Flashed wrong ROM on my galaxy s ii and they replaced it for free
Sent from my Nexus 4 using xda app-developers app

gee2012 said:
Once flashed a sammy N7100 rom on a I9300, the phone was dead as a duck and rooted on top of that. Got it repaired under warranty :angel:
Try turning it in and see what happens, i doubt they will be able to tell the phone has the wrong software and the bootloader is unlocked.Good luck
Thought repairs should be done worldwide but swaps only in the country where you bought it.
Click to expand...
Click to collapse
The problem is the warrantly is in USA, and the phone is here in Italy.
Did you lost all the personal datas?

I had the same issue. Windows Explorer on my Win 7 computer was not downloading the image properly from Google, and when I tried to install the factory image I got the red led and it was stuck on the "X" screen. After trying several times to get it into download mode, I discovered that I could eventually catch it if I hit the volume down and power buttons at a certain exact time during bootup, at which time I reloaded a non-corrupted factory image and I was up and running.

pjc123 said:
I had the same issue. Windows Explorer on my Win 7 computer was not downloading the image properly from Google, and when I tried to install the factory image I got the red led and it was stuck on the "X" screen. After trying several times to get it into download mode, I discovered that I could eventually catch it if I hit the volume down and power buttons at a certain exact time during bootup, at which time I reloaded a non-corrupted factory image and I was up and running.
Click to expand...
Click to collapse
Yep but you got an X screen, mine doesn't even show a thing

Razer(x) said:
Yep but you got an X screen, mine doesn't even show a thing
Click to expand...
Click to collapse
Volume down and insert USB cable. What happens when you do it? Does it go in boot loader?
Sent from my Nexus 4 using xda premium

It's a hard brick...

Nope, the phone is dead.
I'm selling it to US people so they can repair it, if you're interested send me a PM

Have a look here.
http://forum.xda-developers.com/showthread.php?t=2208289
Sent from my Nexus 4 using xda premium

mariosraptor said:
Have a look here.
http://forum.xda-developers.com/showthread.php?t=2208289
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Sounds interesting even tough it's pretty difficult

Razer(x) said:
Sounds interesting even tough it's pretty difficult
Click to expand...
Click to collapse
Yes, but where is the fun in easy stuff?
Sent from my Nexus 4 using xda premium