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Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
TickLe MY eLMo said:
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
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Yeah I been with them since they were just nextel. My first phone was the i-60 (I think thats what it was called). That dumb brick looking phone with the direct connect, lol.
That's the way to do it! I have been with Sprint since 2000 and have been a VERY loyal customer. Word on the street is that Sprint is hemorrhaging customers, so they have to do what they can to keep them.
If you talk with customer support and try to reason with them, they will be pretty helpful. You basically tell them that it's much more expensive and difficult to get a new customer than to keep an old one (this is taught in all marketing classes). If you talk to enough people and get high up in the chain (managers, etc), it will all work out.
I've been with Sprint for 8 years, so maybe I will hit up the chat and work for some pity.
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account and super fast.
If you been with sprint more than 8 years they will work something out for you.
In my case in 5 minutes time I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost EVP Preorder:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
ProGeek said:
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account.
If you been with sprint more than 8 years they will work something out for you.
In my case I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost was:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
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How do you get in contact with them, though?
thebiles said:
how do you get in contact with them, though?
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8667270665
Bro I'm willing to bet that when you get the Evo you will renew your contract.
Even if he renews his contract, I don't think that he will really be upset about it unless he planned on leaving Sprint.
swaze said:
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
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lol, definitely didn't work for me
I am using sprint only for half year. So I don't need to try any way. I just pay the full price or wait for Dec this year to get 75 off. I think I'll get the phone in full price, then sold my Hero, after Dec I can get another phone then sell it.
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
unknown_owner said:
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
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I transfered account from another guy to get mine, took over his contract and he gave me his vogue for free.
just have a third phone handy, i did with my uncle, when i upgraded from my instinct to the HTC touch pro..
I plan on adding a line to my family plan for $10 extra a month, giving my Hero to wife and my wife is giving her phone to my mom who has Cricket service After I get the new line with the EVO I will call Sprint and tell them that we want to change the phones around so I can have my number program to the EVO
I called a Sprint rep just 10 minutes ago and they said this is do-able
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
clamknuckle said:
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
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Its your opinion, but i wasn't a new customer in October either. Think about it. I have been on one of the high end plans over 10 years. So I have been consistently investing in sprint for a while now. So anyone who reaps the benefit of the EVO coming from some other carrier or new to sprint is getting it for $199. They haven't invested a dime yet, but they reap the benefit now. Thats just how I feel. They didn't have to give it to me, i wasn't gonna leave sprint, but IMO its people like me who keep this company afloat and its also people like me who are often ignored because we have already signed a contract so no incentive to please us anymore. Not very good business but I understand thats how it goes.
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
ElAguila said:
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
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or if you just get it from BB you don't have to worry about the MIR
I have the Hero and like everyone else here am drooling over the Evo. Can't upgrade till October though, but it didn't hurt to ask for a little exception from the CEO himself.
Here's a link to my story of trying to upgrade early:
http://bit.ly/gtevo4g
EDIT: Bottom line, if you're not eligible for upgrade, you're not getting an upgrade price. No exceptions. But, they're willing to buy your phone back for about $80 if it's a Hero.
TommyNY said:
But, they're willing to buy your phone back for about $80 if it's a Hero.
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Or you could sell it on eBay for $200 buy-it-now and purchase the Evo retail ($450-200 = $250)
Not much more than a new contract price!
A_Guy71 said:
Or you could sell it on eBay for $200 buy-it-now and purchase the Evo retail ($450-200 = $250)
Not much more than a new contract price!
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... interesting...
I hadn't even thought of that. Although I seriously doubt anyone would pay $200 for a used hero but if so mine is still pristine.
Thanks for the suggestion.
I'm not up for an upgrade till February so for the time being i love my hero and have no complaints except one. Why if ur making a phone would u put only a few hundred mb internal memory on it. I mean i can buy a flash drive for 5 or 10 bucks and it be 4 to 8 gigs. Kinda retarded if u ask me. That and keyboard lag.
Back on subject...if I really wanted to go to evo I'm sure I could call sprint and convince them. I've been with them for 13 years and it's always worked in the past if u threaten to go to metro pcs. I'm sure my account has some interesting notes in it cause I always get my way. Ill debate them until they get tired of me. Morons lmao
A_Guy71 said:
Or you could sell it on eBay for $200 buy-it-now and purchase the Evo retail ($450-200 = $250)
Not much more than a new contract price!
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Your lucky if you get $100 for the hero now. Im not due for an upgrade until november and im sure by then there will be a better phone out than the evo. It's an endless cycle.
nebenezer said:
... interesting...
I hadn't even thought of that. Although I seriously doubt anyone would pay $200 for a used hero but if so mine is still pristine.
Thanks for the suggestion.
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I've read various users on here selling their's for $200 BIN, although this was probably a little less than a month ago. With the ever-looming release of the Evo, this may have gone down..Although I wouldn't assume you would get any less than $150, especially since Best Buy is offering $211 (Last I checked) store credit for it.
Personally, I love my Hero. Running Fresh Toast, I benchmark only 1 mflop less than an N1 with 2.1...Perfectly acceptable to me. I'll pass on the Evo and see what comes after
TommyNY said:
I have the Hero and like everyone else here am drooling over the Evo. Can't upgrade till October though, but it didn't hurt to ask for a little exception from the CEO himself.
Here's a link to my story of trying to upgrade early:
http://bit.ly/gtevo4g
EDIT: Bottom line, if you're not eligible for upgrade, you're not getting an upgrade price. No exceptions. But, they're willing to buy your phone back for about $80 if it's a Hero.
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I had a similiar issue about moving the upgrade date up, but I was only asking for a month. It took 3 calls and me talking to a supervisor to get them to give me the early upgrade. I think it helped that I was only 5 months away from being with them for 10 years. Either way, it was a real big hassle and we almost told them to stick it......But I held me ground and we did get the ealry upgrade. Ended up betting 2 heros for $99
markus_del_marko said:
Your lucky if you get $100 for the hero now. Im not due for an upgrade until november and im sure by then there will be a better phone out than the evo. It's an endless cycle.
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Yes!! Dual-Core 1.5GHz Snapdragon phones!!! I may just hold out for these. Supposedly the first ones are due out by the end of this year. Contract upgrade time baby!
So sad that I am second guessing the EVO now. I love Top Of The Line stuff, but sadly with cell phones they get snuffed out quickly.
I think my problem is too many addicitions to spread my money around on. I need to get off the Coke and Meth....i've said too much.
Yes, from what I have been told they cannot give early upgrades but they can do other things. If anything, call them and tell them that if you can’t get an EVO you will terminate your contract and pay the fee. They’ll try to keep you with other options. I did this when the Hero came out and they gave me $20/mo off our plan for the next 24 months. Not too shabby. I don’t even feel bad because Sprint will rape you if you let them.
As far as the EVO, I’m waiting until Xmas to see what HTC releases. I would hate to get the EVO, only to find out that HTC rushed it so it could be the first 4G phone and releases one way better in December or the first quarter of 2011.
chfields said:
I had a similiar issue about moving the upgrade date up, but I was only asking for a month. It took 3 calls and me talking to a supervisor to get them to give me the early upgrade. I think it helped that I was only 5 months away from being with them for 10 years. Either way, it was a real big hassle and we almost told them to stick it......But I held me ground and we did get the ealry upgrade. Ended up betting 2 heros for $99
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Man, I have gotten what I want out of Sprint every time I've tried (but I don't think I've ever asked for something unreasonable ) EXCEPT the time I tried to get my upgrade ONE DAY EARLY. Best Buy was doing a crazy sale and I spent 40 minutes outside outside the store on the phone with Sprint to no avail. Luckily the manager at BB was willing to honor the sale the following day and I ended up getting an unheard of deal on 2 hero's and a blackberry curve
i called in right before they released 2.1 and told them i was canceling becasue of the problems with 1.5(lmao) if they didnt reset my upgrade date and they did on the spot no problem
702DROID said:
i called in right before they released 2.1 and told them i was canceling becasue of the problems with 1.5(lmao) if they didnt reset my upgrade date and they did on the spot no problem
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Simple as that? Wish i could talk to the people you did.
I usually suck at getting these kinds of things, so thought I would ask first before trying, to see if there are any tips for things I should be saying.
I want to get the Streak, but I renewed my 2 year contract with AT&T back in January of this year. So I still have a year 3 months left on my contract. I know that I can get an early contract renewal with a fee of $75, but that is usually straight through AT&T. I tried to go through Dell, and was told I can't get the $250 discount because I'm still on contract.
Has anyone managed to do early renewal at all through AT&T and get the discount for the Streak? I would really appreciate any help on this. My Tilt 2 was OK and everything, but I want something with more...OMPH.
So just sell your current phone on eBay and order a Streak. Your sale = the carrier subsidy you seek.
Best wishes,
Geoff
Well, considering the original plan was get subsidy and sell old phone so Streak only costs me about $150 to $200, this sort of puts a monkey wrench in that. The main reason I'm not just buying it without is the wife factor.
My contract isn't up until January 2011, I bought my Streak and got it for $299. Must have been a glitch, I bought it the first day it was released.
That might be because AT&T usually lets people slide when within 6 months of contract ending.
xilpaxim said:
That might be because AT&T usually lets people slide when within 6 months of contract ending.
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True but I can still upgrade with a discount in 3 months though. I've went to the store and upgraded a few months early and they changed my upgrade date. I'm not complaining though.
I still have my hero. My yearly upgrade was last October, so it's been a year and a half since my yearly upgrade was due.
My 2 year contract is up this coming October. I know I will lose my upgrade on 4/1 (I could have upgraded since last October).
Question for you guys:
Would you guys buy an Evo now and sell it so that you can get something for your yearly upgrade? That would extend my contract for 2 more years and I will still want a new phone in the near future...
OR: would you just wait and try to work out something with Sprint? Would they even budge?
Im thinking, around June (when these new phones are more than likely to be released), my yearly upgrade will only be 4 months away and I can pay $40.00 to get out of my contract early.
Do you guys think Spring would try and work with me?
What should I do?
Thanks.
Sprint is a little flexible, but I don't think they would be on this matter. Sprint is a service that will trap you up in its contract.
I'd get the EVO.
Damn...
I hope Im not stuck because rumors are swirling about the Evo 3D being announced soon... : - \
Evo 3d??? Wtf...lol
sent from the bathroom...
Yep...
http://m.engadget.com/default/artic...at-cti/&category=mobile&icid=m_eng_latest_art
http://androidandme.com/2011/03/car...nd-nexus-s-to-be-announced-by-sprint-at-ctia/
http://m.engadget.com/default/artic...ng-soon/&category=classic&icid=eng_latest_art
I am in the same boat (probably a lot of Hero users who didn't jump ship to the Evo are as well). I would say stick it out. Even if Sprint doesn't let you upgrade until October, it will be worth the wait. Dual core processors are the future so you might as well wait it out. Heck you waited this long.
I'm waiting to see more about the Pre 3 or for Sprint to actually release a phone that can actually compete with what other carriers are dropping. End of March should bring some good news.
you wont lose your upgrade. just talked to a rep about my upgrade due in june an he said if your already eligible you wont lose your upgrade,told me to call back the last week in march and he would bump my upgrade up to april so i dont lose out on it.
I would advise people to go by the letters sprint sent out and their web site which let you know exactly the opposite what that Rep told you. You should believe him after April 1 when you have an upgrade discount in print, but until then he's an employee trying to move along to the next customer
~run, run, as fast as you can, can't catch me I'm the gingerbread man~
killabee44 said:
I still have my hero. My yearly upgrade was last October, so it's been a year and a half since my yearly upgrade was due.
My 2 year contract is up this coming October. I know I will lose my upgrade on 4/1 (I could have upgraded since last October).
Question for you guys:
Would you guys buy an Evo now and sell it so that you can get something for your yearly upgrade? That would extend my contract for 2 more years and I will still want a new phone in the near future...
OR: would you just wait and try to work out something with Sprint? Would they even budge?
Im thinking, around June (when these new phones are more than likely to be released), my yearly upgrade will only be 4 months away and I can pay $40.00 to get out of my contract early.
Do you guys think Spring would try and work with me?
What should I do?
Thanks.
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Why would you lose your upgrade?
bobbyhu$TLe said:
Why would you lose your upgrade?
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Because come April 1st, sprint is doing away with yearly upgrades on individual plans below $89.99 or or $169.99 for shared plans:
Check out this post by DaWeav. It pretty much says it all:
http://forum.xda-developers.com/showpost.php?p=11880606&postcount=9
killabee44 said:
Because come April 1st, sprint is doing away with yearly upgrades on individual plans below $89.99 or or $169.99 for shared plans:
Check out this post by DaWeav. It pretty much says it all:
http://forum.xda-developers.com/showpost.php?p=11880606&postcount=9
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Oh yeah...Simply everything for me...ninety nine, ninety nine ;-)
After my work discount I pay $70.00 including taxes. Your plan would be a waste for me since I hardly use any minutes with the any mobile any time deal.
Just spoke with sprint representative and “ as long as plan is included in sprint premier you will still get your upgrade in regardless what you pay with discounts” Any one else get different answer?
Everything will be up to you -
Im very dissapointed but my decision still keep Sprint even thought i'm not happy with it.
I've been a Sprint customer for almost 9yrs. will be 10yrs on August 2012
I have a shared plan $129.99 + 2 lines Im still Silver.
But... Im elegible for upgrade since 11-1-10
I havent upgrade cause im waiting for the right phone. might be Evo3d or Nexus S - I dont know if i dont upgrade before April 1st i'll still keep my upgrade. if not. I Assume ill be 22 months by September. if thats the case i have my Hero running CM7 and can wait until then.
Im considering all options... Hoping they will let me upgrade, but im not holding my breath.
BTW.. I just upgraded to Cyanogen7... Took some work on my part, upgrading everything.
However, this thing works great. Those guys have outdone themselves. Ill be donating for sure. Check it out guys!
yeah its gay that yearly upgrades are going 2 be gone but oh well
Yeah, well I did a chat and was told that there is no way they will let you upgrade after 4/1 unless your contract is up or your plan qualifies for the new "Premier" status.
Im looking at the Tmobile LG Optimus 2x. Looks good and Tmobile has good coverage where I live.
It also depends on what new handsets Sprint releases in the near future. It better be good.
We shall see...
Itching for a new Sprint handset, but your upgrade date is still a ways off? You might be in luck, as a newly-leaked Sprint document has shown that the carrier is offering some customers an early upgrade. According to the doc sent to SprintFeed, there's a silent promotion running now through December 31st that'll allow some Premier customers to upgrade early to any CDMA handset in the Now Network's lineup, including the iPhone. The deal is said to be only available at corporate-owned stores, and before earning the upgrade you'll need to have your account reviewed by a sales representative for specific promo codes.
Sounds like a pretty good deal to me, especially considering that Sprint Premier is going the way of the dinosaur and most of the benefits of program are ending once the year is up. If you'd like to see if you're eligible for an early upgrade, mosey on down to your local (corporate!) Sprint store and ask your friendly rep to look into the promo. Just don't forget to come back and let us know how it went when you're done, k?
Source:http://www.phonedog.com/2011/12/22/sprint-offering-early-upgrades-to-some-customers/
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
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Exactly, no point in buying a phone now, then being stuck in a contract when LTE comes out
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
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Unless they want to get you into a new phone now, then you'll have to pay more for the new phone that comes out next year that you should have waited for, but can't pass up. Sprint knows how your mind works.
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
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Not totally true. I went to the Sprint Store today. I have 3 lines on my plan. Two of them are due to upgrade in March. The 3rd line is due in October 2012. They offered me an upgrade on the Oct. phone because it is the primary line. Don't know if I will cash in, but the offer seems legit. I have been a customer for over 10 years. Maybe that is a reason.
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
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Not true! I'm on a family plan with 4 other phones and I was able to upgrade my dad's phone today even though his upgrade isnt coming until next august. They gave us the early upgrade because we are premier members and he is the primary line. The sprint rep told me they just heard about the deal yesterday, and it does indeed go until the 31st.
I can confirm this is real. But the stores i called and went to are all asking for you to either upgrade your plan or buy accessories to do it.
Anyone else running into this?
It's pretty standard to renew your plan whenever you do an upgrade
HipKat said:
It's pretty standard to renew your plan whenever you do an upgrade
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No not renew but upgrade. curently have $129 and they wanted me to upgrade the plan to $149 plan.
Well got some crazy news!!!! i took advantage of the early upgrade and found a store that did not make me upgrade my plan or buy accessories. I think its a store by store discretion type deal with making customers buy accessories and upgrade plans. Also they bought 2 of my evo's for $100 each and all rebates were instant for the phones i got. Sooo i spent A little under $300 and got a 16g iphone 4s for my girl and got the epic touch for me. All and all a great deal and i'm very happy with my new phone
But i'm a little sad to be leaving the evo 4g section of XDA. Gonna take a break from rooting and enjoy stock for a min then be back flashing and learning the epic touch!! Good bye all my evo compadres