(Lack of) Orange loyalty if you want to move to EE - experiences - One (M7) General

Hi,
I have been with Orange for 12 years, with the current contract being in high 30/low 40 quid range. So far I've been reasonably happy with them and thought I'd upgrade to a HTC One (from a Sensation) and take advantage of EE's LTE (as my phone, etc now brands itself as EE). (contract end in 1 week)
Basically, no matter what I discuss with them they will not offer a single thing (not a penny, add-on, anything) if I move from Orange to EE (even though they are the same company more or less). They have said that because I would move to EE I would effectively be a new customer and that 'there is no loyalty offers/bonuses for existing Orange customers wanting to move to EE' and 'EE is a new company, we offer no loyalty offer to customers because all EE customers are new".
Can this be true? They offer no incentive for Orange customers to move? It'd not like I wanted to move to something the same price (it would likely to 5Gb contract as I would use it tether for work (London area)). I asked about 12, 18, and 24 month contracts and they said the same. It's the price stated on the web, no discount, no handset discount, nothing (18 month isn't on the web but you can ask for it and it's a £5 more a month plus the cost of a 12 month handset price!). I even pointed out that CwP and P4U had (slightly) better handset price offers on their website and they didn't care. Also said that if I was to treated as a completely new customer there was very little incentive to stay with an EE company then - again, nonchalance in all calls (three in total - upgrades and retentions)
I've search the other threads and they don't seem to answer my specific question, which is: Has any who moved from Orange to EE got them to give you any type of loyalty offer/bonus based on your time as customer on Orange?
Cheers
PS - are EE really doing that well at conversions...?

Are you within 3 months of contract end date? If not then they will not offer you anything. I tried.

Can't you stay with Orange and buy a phone without contract?

Screw what you can out of Orange on a new contract then, after 2 weeks I think it is, you can get a free transfer to EE.
Edit: last time I read the Ts n Cs I think the only drawback was that you had to sign for a new contract with EE that had to be the same length or longer than your existing contract.
Sent from my 2.4.0 Trickdroid HTC One via xda-developers application

Dharkan said:
Can't you stay with Orange and buy a phone without contract?
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One problem with this though,
He wants to use LTE. . . faster internet, Orange and T-Mobile cant offer this in the Uk as of yet (Even though there the same Company as EE) and dont know how long we have to wait, so the only way to get 4G LTE is switching to EE. . . It Sucks. . .
I feel sorry for ya man, but on the same subject, if you went to CPW or P4U or something, wont you be able to get a better deal? Free handset etc etc. . . i find these companies never give me a Upgrade deal, so i always get a PAC code and take out a new contract. . . unless you spend and extra £30 a month on top of your bill they dont wanna know!

There is no such thing as loyalty and hasn't been for a long time. Shop around & save yourself some money.

I moved from TMobile to EE and got the HTC One and 5gb of data for £46 for 12 months. 4G is amazing with the phone.

How did you get 5gb for £46? That's the tariff for 3gb
Sent from my HTC One using xda app-developers app

EE are **** for customer service.
Also their contracts are a god damn joke! 41 a month and still pay for the HTC One!? Can piss right off!
Mate if you want LTE I would go with O2 or Vodafone as they will have LTE by Summer
OR buy the phone SIM Free, then get a SIM Only 12 month contract from EE £26 a month 1gb data unlimited minutes/texts

Hi,
Thanks for all the responses. So, it does look as if Orange really aren't offering anything at all for existing customers to switch to EE. A shame as before with Orange I have always got some sort of loyalty deal (it's got worse over the last three years mind). Normally no handset fee, up to 10% of the monthly fee, and 18 month contracts at the same price as 24 (and once a free MMS package but then never managed to resolve the issue that I couldn't send MMS on that phone throughout the whole the contract - I did try(and apparently so did Orange, hmm))
Just to reply to some posters.
I only have just over a week left on my contract.
It'd be great to get a the phone not on contract but £500+ is a pretty big chunk to pay in one hit (I know you end paying it anyway, but it's easier if spread over the months)
I don't think Orange or T-mobile will ever get LTE, EE as the parent isn't going to let them IMO
I had thought about this, getting it on Orange and switch but their offer only lasts until 30/04, and knowing Orange the delivery will either get delayed until 01/05 or they'll be some hidden gem of a T&C. I might look into it though and if it works out cheaper try and talk to them. (though the cc these seem to be so gleeful that can't do anything for you...). Also, because I am looking for a 18 month deal it might be difficult.
£46 for 5Gb! If that's a 12 month contract that £16 cheaper per month! How!?! Did they charge you for the handset? I'd double check with them that you're on the right contract (I've had '18 month' deals that when processed became 24, leading to two weeks of irate conversations and then them finally conceding - sometimes I think they have a policy of mistakes and obstruction in resolving them in the hope you give up, but maybe I'm being old and cynical.)
I had talked to them about waiting for O2 or Vodaphone (I had thought about 3 but not sure if their rural coverage is any good, I do spend a bit of time up in Yorkshire) and they don't seem to care a jot. Also O2 and Vodaphone have announced their intention to make 4G a 'premium' product so can't see their prices being dramatically different. Especially as HTC One on O2 and Vodaphone with 4Gb (of 3G data) is £47 pm (24 months). I have a feeling that as EE have set their prices at this the level the others won't be dramatically different (think the big energy companies). Three might be an option but as I said I do worry about outside of urban area coverage. Also O2 4G spectrum purchase wasn't great IMO.
Anyway, if anyone has managed to get anything more (or not), let me know or feel free to rant about Orange/EE. If I ever do manage to get a deal I'll let you know so you use it a bit of a stick to beat them with (but I wouldn't hold your breath).

Pads: I haven't looked today (well, this week to be honest) but check out TopCashBack for cash-back deals.
I switched from 3 to Orange to get HTC One on day of release. Went through P4U initially on £36 for 24mths with beats plugs. Next day saw TCB offering same deal, through P4U for any 18mth contract AND £101 cashback. Phoned P4U, changed to the 18mth with plugs AND they threw in £100 cashback as well.
All because the cretins at 3 refused to offer me the phone for free (I'd been with them on top contract for 10 years.)
There's no point me paying for 4G ad I'm in Wales. We might get it in 2015.
Sent from my 2.4.0 Trickdroid HTC One via xda-developers application

Quite a while ago (ive been out the country a year and a half, so probably 3 years) I moved from Orange (to T-Mobile, so that doesn't help you) because they wouldn't offer me a sensible deal.
You're better off on a cheap tariff and over spending rather than getting an all inclusive package if you want a good deal.
Screw 'em, just go with the best deal you can find.

Better wait for other companies to roll out 4G, the monopoly of EE is just stupid and the prices are rip off.
Sent from my HTC One X

I finished my 3 phone contract with Orange (after 10+ years) at the end of my contract. They basically shrugged their shoulders when I said I must have unlimited data. So ended, preordered two HTC Ones from mobile phones direct. Because of HTCONE delays just took temporary PAYG Sims for a month. Now have 2 year T mobile full Monty 1000 mins talk, unlimited text and data for £31 a month phone free. Only 3G. but who cares they haven't got 4G where I am anywhere. Walk with your feet everybody loyalty means nothing in phone business. PS keeping original numbers is easy now.
I think Orange are overpricing their 4G and when people start getting their over the limit charges are they going to get some stick.
Sent from my HTC One using xda app-developers app

Related

Amazing deals on Orange SPV M3100 and T-Mobile Vario II

Just found an amazing deal for orange SPV M3100
a FREE SPV M3100 on Dolphin 35 which gives 500 x net mins, 500 texts and unlimited magic number calls (to a nominated orange number)
This offer also includes their free wireless broadband deal (which i had previously been told was only available when buying direct from orange)
They can also transfer your orange PAYG number to Orange contract (again i was previously told this was only available buying direct from orange)
AND 9 months 1/2 price rental - so total cost for 18 months is £472.50 (less than £26pm including phone and broadband)
There are other similar deals available, by far the cheapest i have found and much cheaper than orange direct / online / shop
checkout:
http://www.cheapest4mobiles.co.uk/display.asp?hs=m3100&network=&tariff=&gift=&phone=Orange_M3100
also some amazing deals on the Vario II as well - lots of offers if you click on the link, they are actually cheaper than those listed when you select (as theres currently a £5 per month discount as well)
http://www.cheapest4mobiles.co.uk/d...rk=&tariff=&gift=&phone=T-Mobile_MDA_Vario_II
HTC TyTN deals are also there, but tend to be more money (but are available with an O2 connection)
http://www.cheapest4mobiles.co.uk/display.asp?hs=tytn&network=&tariff=&gift=&phone=HTC_TyTN
Someone pmd me to say the deals i had mentioned werent there!
It said on the site that over the weekend not all the deals were listed due to some technical issue with power failures and BT !!!
The issue has now been resolved and all deals are listed once more.
sounds like a good deal!
one word of warning though - i bought my orange m3100 from a different company on the internet - www.directmobilephones.com - because of the good deals etc, and whilst i had no problems recieving the phone, and they had good customer service during the buying process (replying to emails promptly etc.) i found out after a couple of weeks that they hadn't given orange the details for my number port or direct debit even though i had filled out these details on their online form!
so it's worth checking with orange when you register your phone that they have all the details if you don't buy direct...
hopefully this company is a bit better than the one i dealt with!
They look like good deals, but i thought the unlimited broadband was only available on panther 75 and even then you are limited to off peak unlimited broadband? Can you point us in the direction where is says you can get unlimited on dolphin 35? Cheers
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
Doesn't seem like any of the shops listed have either the Orange or the T-Mobile branded handset in stock
Doesn't seem like any of the shops listed have either the Orange or the T-Mobile branded handset in stock
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???
listed as 'in stock' on their website...
http://www.directmobilephones.com/spv_m3100_orange.htm
please note: if you do use them, check with orange about your number transfer / direct debit details if you're using those services!
bigshape said:
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
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Ahh, yep, your probably right. Even though them deals are good, i think I'll go with t-mobile online and get the unlimited mobile data. You end up paying more in the long run, but i think it'll be worth it! ;-)
Yes i was referring to unlimited home broadband, sorry for the confusion. Just to mention though that all the standard t-mobile deals are available through:
http://www.cheapest4mobiles.co.uk/d...rk=&tariff=&gift=&phone=T-Mobile_MDA_Vario_II
just click on any of the deals, and it allows you to select any available online T-Mobile tariff option.
As has already been pointed out, T-Mobile are offering a £5 per month line rental discount on some plans plus other incentives as well.
ONLY Buy from T-Mobile Direct, else you will get screwed
I have been looking for two days and called scancom, who told me that T-mobile cut their commisions on phones back 40%, so they can never beat their prices, and they were right, they couldn't. SO IW ouldn't bother, go for the T-mobile sales people and you'll do better
Deals on m3100
I bought my Orange SPV M3100 from OneStopPhoneShop (part of CarPhone Warehouse).
£9.99 for the handset and 12 months on the Canary package at £30 per month. Includes 200 cross-network, anytime minutes and 2 months free subs to Orange World (their 3G service) as well as few other perks (30 mins video calling etc).
Total cost £370 over 12 months - now that's not bad IMO.
Hope this helps.
padlad said:
bigshape said:
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
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Ahh, yep, your probably right. Even though them deals are good, i think I'll go with t-mobile online and get the unlimited mobile data. You end up paying more in the long run, but i think it'll be worth it! ;-)
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This is a very good point. There's no advantage to going with Orange apart from the slightly more attractive veneer on their version of the TyTn.
The online deal quoted earlier?
Well is that 9months half price line rental (in logical human terms)....
Or 9 months' worth of cashback after 6 months if you fill in a form on time...
Or two months half price, another two months full price, then two months full price.....
I don't trust these online companies as far as i can throw them.
Mikeycolllins is right when he says to go through T-mobile, it's just easier to get things sorted that way. And slightly off-topic, but if you ever get to know anyone who works at T-mobile they can only offer you half price line rental if you've gone directly through them, and not a third party.
To get anything like i currently do on Tmob on Orange we're talking 26quid for the dolphin package (as quoted earlier) plus 88 quid for unlimited internet (based on their online data price guide, and limited to 1gb as opposed to Tmob's 2gb). The free broadband will be useless to most people on here who are already contractually obligated to NTL/BT/TALKTALK etc.
Thats an average of 114 quid a month times 18 = 2052 quid.
I know that's taking things to extremes, but it proves a point - the only way you're gonna wind up with a better deal on orange is if you only use wifi. And that would be crap.
So basically i'm stickin with T-Mobile for now methinks.
I think we can all agree on that. For most phone users those Orange deals are very very good. For this specific phone with its data capabilities and the type of users we have in this forum, the T-Mobile deal is just heads over heels better than anything else out there.
I think the comments made are quite right, Orange is definitely the more expensive option (despite the freebies) if you are wanting a high mobile data usage.
I have just heard that Orange are cutting their commissions by £60 on 18 month contracts as from 1st October, so looks like the freebies will start to disappear shortly.
I have noticed that the onestopphoneshop deals have all disappeared within the last hour or so. Their cheapest deal was 12 month on Dolphin 25 at £360 (which is the one bigshape got) but now the same deal is £459 - a £99 increase since 8pm tonight.
The orange deal suits me, as i dont need much mobile data as i have wifi at home and work, and my home broadband is up for renewal anyway, so I have effectively got a FREE M3100 for £26 per month, but saved £17 by switching my broadband deal - so an M3100 for £9 per month including 500 texts and 500 minutes?
sounds unbeatable to me!
just to re-iterate though, :!:
The T-mobile deals on www.cheapest4mobiles.co.uk are actually direct from T-mobile themselves, - It is quite correct that the best discounts at the moment are direct from T-Mobile, thats why they are listed as such on the website.
The website simply runs a search over all available deals from a selection of retailers (one of which being T-mobile) and shows the best deal it can find. It also does Carphonewarehouse, onestopphoneshop, Orange, O2 and many more.
Am I the only person who thinks that rival companies should consider adopting T-mobile's simple 'credit' principle instead of drowning consumers in 'freebies' (20 minutes of video calls for the first 35 days, 'mate rates' half price line rental* free Msn [till october])I think 3 are the worst for this, but all the mainstream companies revel in confusing the less-sharp amongst us with verbiage and tantalising 'extras', seemingly in the hope that we'll forget that their freebie often doesn't last forever.
Of course this tactic has been prevalent in consumer marketing for years - but I believe T-mobile will win through with their straightforward and fair price plans, and their data bundles - as we have ascertained in this forum - are streets ahead of the competition.
3 have just brought out a 3g datacard. I noticed it in Superdrug this afternoon. I spoke to the 'advisor' about it briefly and by the end of the conversation he had told me rather enthusiastically that he was going to take out a t-mobile web n walk datacard plan!
I considered many price plans, and been on many different networks. From my experience I have concluded that the decisive factor in my skyrocketing phone bills was simply apathy. We are all guilty of it, and phone companies rely on it to make the big bucks. How many times have you overshot your minutes allowance, or forgot you only had texts instead of minutes?
The Flext plan is incredibly reassuring in its simplicity, and really does adapt to my changing needs (some months i call a lot, others i text a lot)
Though Orange and O2 may potentially offer more minutes and texts as a whole, this clouds the fact that many consumers NEVER use all of both their minutes AND texts, unless they make a concerted effort to do so.
Adaptability, simplicity and value for money are I believe important to most consumers.
Certainly they are to me.
P.s. What is 'Orange World'? Is that an open 3g browsing experience, or another Vodafone Live! ?
Personally I didn't buy my Vario II so I could check train times and download Novelty ringtones.
*for the first 3 months.
Now, I have a question.
Will any of these places ship to a US address? I ask cause it would almost make sense to get the phone with the cheapest plan and pay the money every month for a year and then cancel. But I am not sure how the european providers are and how long are their contracts. I do have some friends in england I could ship the device if I needed too. but what is everyones thoughts on this?
Not sure about this question as i dont know the vetting procedure, but I would assume you have to go through a UK credit check, part of which would probably be to check you were a UK citizen on the electoral register. I know my cousin had loads of problems because she was in the British Army stationed in Germany. Her parents had emigrated to France and she effectively had no valid UK address except her barracks. Orange were very awkward about this and would not give her a contract phone at all, despite the fact she had been an Orange customer for 3 years already.
All links to the MDA Vario II from your link, to the T-mobile site seem to be broken. In fact there is now no mention of that phone on their website. Anyone any ideas ???
looks like a problem with the T mobile site maybe they are doing some late night maintenance ? try again later methinks!
shadowman said:
Not sure about this question as i dont know the vetting procedure, but I would assume you have to go through a UK credit check, part of which would probably be to check you were a UK citizen on the electoral register. I know my cousin had loads of problems because she was in the British Army stationed in Germany. Her parents had emigrated to France and she effectively had no valid UK address except her barracks. Orange were very awkward about this and would not give her a contract phone at all, despite the fact she had been an Orange customer for 3 years already.
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You usually have to be a UK resident for at least 5 years i think and have lived at the same address for at least 3 years to normally get credit, and even then if you have had no credit, like for example, a credit card, loan, mortgage etc, then you will have no 'credit rating' and will struggle to get any credit at all.

O2 UK's Poor Attitude Towards HTC Touch HD Prospective Users

I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?
Alternative?
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
I have done that and it retains my relationship with O2 (and benefits) plus once I have been on the new tariff for 30 days I can still upgrade to a new phone on a different tariff. Don't plan to do so for a while as I like my HD but it's nice to have the option!
iain.fraser said:
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
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Thanks for the suggestion, but I just priced it over 18 months and seems uneconomical - see the JPG attached.
I've been doing the same through-life calculations to try and work out the best deal for myself. My Orange contract completes in February and I can't wait to leave their unreliable network and go back to O2, whose network actually gives me reception here in the sparsely-populated south east of England
Buying the phone + the SIM-only contract gives me an 18-month cost of £860 (excluding the insurance you've added to your calculations).
Buying from mobiles.co.uk with a £35 per month O2 contract plus a £7.50 web bolt-on gives a total cost of about £560. This is the best deal by far for me, but I can't get through to their sales phone line and I get the feeling their customer service is non-existant.
I think I'll be waiting until Orange lose their exclusivity in the new year and see what deals are available then.
PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.
SingaporeAirlines said:
I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?
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Here is your answer stuff o2 there customer service is awfull .
Get this contract http://www.expansys.com/c.aspx?f=76 comes to £730
Never had any trouble with t-mobile customer service spot on
What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself) also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
Good luck if your going to buy your phone from Expansys, they've really screwed me around, been told many times my phone was in stock and promised it would be out for delivery, then the order suddenly shows 9 days lead time! I cancelled and picked one up at a shop in London today.
Philio25 said:
also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
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They haven't. I had a datacard tariff for my laptop and left them last month for that exact reason.
SiliconS said:
PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.
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I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
Philio25 said:
What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself)
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They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
SingaporeAirlines said:
I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
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Or, if you have the patience, do what I did.....
I joined Vodafone on their SIM only tariff about 6 weeks ago. Tariff was £25 per month for 700 mins, 250txt and Unlimited Landline Calls, plus an extra £5 for unlimited internet, so £30 in total.
Last Wednesday, I was in the Vodafone store, and asked about an upgrade and to my surprise, offered me the same tariff for 18 months and a Sony Ericsson XPERIA X1 for £45!!!!!!! (If you try to get this online or via Vodafone telesales, the Handset is £30, but the line rental is £40 per month for the same deal)
Cue the fastest withdrawal of a debit card the world has ever seen. £45 later, I have my X1 which I took home played with and decided I didn't like and is currently on Ebay, with a day to go at £370.
Hopefully will nicely subsidise the Touch HD I received on Friday morning and if I decide to return the HD (Need Qwerty, don't like the X1 keypad), it will essentially be 12 months free line rental.
Yes, I am tied to a contract for another 18 months, but since the deal is good, and Vodafone is the only reliable network where I live, it's win-win for me.
Where did you get the HD from and how much did you pay for it?
SingaporeAirlines said:
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
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I used to spend up to £1000 a month on O2, loads of international calls (home/abroad) and data usage etc.
I asked them to transfer my contract over to a business contract, they refused, so I asked them to cancel, (got transfered etc) I explained again why I was cancelling, they didn't seam to care!
I moved to T-Mobile, not had any problems - great customer service (business CS is UK only, answer usually immediately although I think personal contract calls are routed to India). The 3G/HSDPA coverage is outstanding compared with O2 as well.
Philio25 said:
l....
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I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.
carphone warehouse are able to upgrade O2 contracts, whether you'll keep your bonuses im not sure, but i managed to get £10 off per month 'after' i'd upgraded my contract just by phoning O2 and asking for it as other friends had had this loyalty deal. (I didnt upgrade via cpw though, but just an idea to get your bonus loyalty back - GOOD LUCK!).
carphone warehouse upgrades: http://www.carphonewarehouse.com/co...ERNET.PRODDISPLAY.UPGRADES.HOME&NODE_ID=10368
SingaporeAirlines said:
I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.
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Yer I wouldn't pay that for their insurance, it's ****! I had a TyTN and their insurance wouldn't replace it as they considered me dropping and breaking it wear and tear... WTF??? I had to buy a new phone myself and got the TyTN II. Then when I asked them to move the insurance to the TyTN II they refused so I just cancelled it (and because it's actually a 3rd party company I still receive a credit on my contract every month).
We did at least get the insurance free on business contract as we have 6 handsets and a couple of data cards with them, would be expensive otherwise!
EViS said:
Where did you get the HD from and how much did you pay for it?
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Got it from Handtec.co.uk, £506.35 shipped, next day delivery. Ordered Thursday 12pm, received Friday 11am.

UK - Orange Dumping HTC Touch and my probs getting an upgrade!

I've been with Orange for the best part of 10 years, my average bill is about £30 but Orange shops would only offer me an uograde to HTC Touch for about £300!!! I'm wanting to sign an 18 month extension and take out their broadband package, so I'm surely worth something to them, but thats the best they could offer.
So I called Orange direct and now they tell me they are no longer offering the HTC Touch HD!! Operator wasn't sure why but suggested it was too expensive and thereofre not popular enough.
I've even been to many 3rd party folk like phones 4u and carphone warehouse and none of them offer the handset as an upgrade, only to new customers.
(for a number of reason I am unwilling to start a new contract)
damn, I'm a windows developer so I was looking foraward to making myself some apps :-(
none of the other HTC on offer right now interest me (HTC Diamond, 3g and Magic are available) and very few other makers offer windows mobile
I got myself put through to the "retentions" department and made a lot of noise about hos
a) orange were supposed to offer the same things to existing customers as new ones
b) why should I renew with orange when I can go elsewhere (there was an offer on the Touch HD at the time though)
c) I'd been them for well over 10 years
d) return to a)
got my Touch HD for about £30 on Panther 45 (which admittedly is more calls/texts than I need, but was the lowest they'd go at the time).
UK Orange upgrading
I have been with Orange 10yrs +.
I upgraded to the Touch HD from the SPV M3100.
They first told me it would be £290 to upgraded.
I asked if they could do adeal and was told i could upgraded for £50 if I did it there and then. I said no.
Waited a couple of days then phoned "retentions" again and stated that i would leave if they didn't do the same deal as Carphone Warehouse who where offering the HD on Orange for FREE at £35/month.
They relented and give to me for FREE.
I did the same with my wifes phone two weeks later.
You just got to force there hand.
yes, I considered calling retentions but was told they were no longer offering the HTC at all so I din't bother, perhaps I ned to do it anyway and see what they come up with
Riceburner said:
I got myself put through to the "retentions" department and made a lot of noise about hos
a) orange were supposed to offer the same things to existing customers as new ones
b) why should I renew with orange when I can go elsewhere (there was an offer on the Touch HD at the time though)
c) I'd been them for well over 10 years
d) return to a)
got my Touch HD for about £30 on Panther 45 (which admittedly is more calls/texts than I need, but was the lowest they'd go at the time).
Click to expand...
Click to collapse
Rinsed and repeated that approach with Retentions on 3 different occasions in March this year. I got no satisfaction whatsoever.
Their best offer was £50 for the handset plus Dolphin 35 for £35pm 18mo. Online they had a deal Free handset plus Dolphin 35 for £30pm 24mo which they would not let me have.
Went via phones4u for took out Dolphin 30 @ £30pm for 18mo's. Took me about 5 days to swap my old Orange number out to T-Mobile then back to my new Orange contract.
I love my HTC Touch HD and Orange's great reception but hate Orange customer service and crappy internet tarriffs.
I got mine, after many arguments and bartering.
i paid £194 for the hand set.
And they put me on a £10 a month contract.
200mil
Unlimited texts
AND they put a £200 credit on my account, so 18 bills at £10 = £180. i pay no bill, aslong as I dont go over my 200min (Which i will never do!)
i got my htc touch hd for £107 on £21.50 a month
700mins
500texts free landline callin
n my existing magic numbers
2 months free internet trial
not bad loving my phone but wished they gave me the internet unlimited but oh well!!
You can get one for less than £300 on ebay - no contracts to sign!
I bought one in January for £370, then paid £15 to unlock it. I then cancelled my Vodafone contract and signed up to O2's SIM only tarrif, where I pay £20 a month for 1000 texts, 500 mins, and unlimited internet.
Sorted!
They gave me one for free when they first got them in, but then I do have a couple of contracts with them (my girlfriends is in my name) so maybe I'm a valuable customer.
I didn't have too much trouble getting what i wanted.
I paid £46 for the handset, and pay £26 a month, down from £50 a month before hand, for that i get...
700 minutes
Unlimited Texts
500mb Web browsing
Insurance
I've always had great service from Orange.
I had to start a new contract with orange to be able to get the phone for free.
Picked it up from phones4u website in the end.
I used to be with Orange but left due to customer service problems. Bought the HD on ebay for £300, £15 to unlock it and am on O2's sim only deal. It's a good feeling knowing I can leave the network whenever I want (or whenever they piss me off)
i phoned retentions and told them i wanted to go O2 for the iphone if they didnt offer me a Touch HD. they gave me 900 mins, unlimited texts and unlimited internet for £26 and i had to pay £50 for the phone. about double on everything i had previously for £14 a month cheaper!
they seemed to suddenly accept anything i wanted as soon as i threatened to go to O2 for the iphone so maybe give that a go!
Guys and Girls,
I was fortunate enough to get my hands on the THD when they released it in early October last year - been loving it ever since.
The only observation that I would make is........................
Don't get yourselves tied into 18 / 24 month contracts with any of the airtime providers on the strength of this handset as it is already "end of life"!!!
This may be a good reason why some of you are struggling to get a great deal or get one at all! Wait with your current handset and see what is going to replace it.
On that point - I also have a Blackberry 9000 (bold) which I have got to say outperforms the THD at every turn, and more importantly has a keyboard! Anyone who is wanting to upgrade from any HTC product that has a keyboard currently (TyTn / TyTn ll / Touch Pro etc etc) be warned, I missed that functionality!
Anyway - good luck.

[CLOSED/DZ] Where are you getting your Desire Z from? Contract/Sim-Free?

Hey,
Was just wondering where people are planning on getting their Desire Z from and if you are planning on going the contract route or just paying for it out-right and getting a sim-free phone.
As of yet it looks like Play.com , handtec and clove look the best for sim-free.
As for carriers I am yet to see this being advertised on any, only the Desire HD is showing as coming soon.
I had a chat with someone from T-Mobile today and the think they should have them in October and wouldn't say when.
Contract options are going through my current contract with T-Mo and getting a locked and branded handset and keep my unlimited data (3gbs) or going through any of the other carriers through a dif website and their max unlimited data seems to be on T-Mo but is down to a ridiculous 1gb/mnth.
What your thoughts?
Getting mine sim free. Had a Touch Pro 2 which I bought outright, and just got a contract o2 sim from carphonewarehouse which I swapped out to sim only... Running at about £5 p/m... Anyway, TP2 died, sent to insurance, who gave me money towards my new phone
So, looking to get the Desire Z. Prolly gonna go to handtec... Was told that htc only offer the 2 year warranty when bought from authorised htc resellers, otherwise, it's only a 1 year warranty. Anyone know how true this is?
Can't wait till they're released tho Looks a great phone...
Good point about warranty. But I'm going to pay by Egg Money Card to get extended warranty to 24 months.
I remember my last phone from T-Mobile had 2 years warranty. But when I tried to check Handtec and Clove websites I couldn't find anything about warranty period for this phone. But other HTC phones have 2 years warranty.
handtec sell UK stock and is covered by 2 year warranty via HTC. I have my past 4 HTC phones from them.
Sim free from ebay
StuRoid said:
Hey,
I had a chat with someone from T-Mobile today and the think they should have them in October and wouldn't say when.
Contract options are going through my current contract with T-Mo and getting a locked and branded handset and keep my unlimited data (3gbs) or going through any of the other carriers through a dif website and their max unlimited data seems to be on T-Mo but is down to a ridiculous 1gb/mnth.
What your thoughts?
Click to expand...
Click to collapse
I was reading somewhere that the date got pushed to October 16th I think for anyone buying from tmobile. I could be wrong though seeing as they have already postponed it once.
As far as contract vs outright, I know I dont have 500 dollars or so lying around and am already tired of ATT service, so im going with the discounted handset and improved service
Always buy sim-free. In Poland contract is installment purchase with very high interest rates in fact. I prefer unlimited internet & text + 1000 minutes instead of new phone with poor plan.
definitely SIM free...in Australia, I would have to wait until around 2011 before I could get this phone on contract - and even then it would be very expensive!
Looking at expansys...which will be selling it for around $760AUD including shipping..but i'll also see what ebay sellers can do! Hopefully around $700!! (or less)
Amazon.co.uk. They won't be available in my country (Slovakia) at launch, plus they will be overpriced as hell. Expansys has it overpriced too (even including the postage fees i will be around 510 euros from Amazon, vs 535 euros from Expansys).
On contract ? LOL. HTC Desire was added to my T-Mobile SK phone list just 2 or 3 weeks ago .
I have a free handset upgrade just sitting in Telstra's system in hopes that the Z will come to them. Either the Z or the Droid 2 World edition or whatever other bad ass phone may come.
I am from New Zealand want a contract free phone i doubt Telecom/Vodafone releases it .They just released Desire & X10
If i buy from UK or any other international seller where is the warranty applicable?? .
Metalspree said:
I am from New Zealand want a contract free phone i doubt Telecom/Vodafone releases it .They just released Desire & X10
If i buy from UK or any other international seller where is the warranty applicable?? .
Click to expand...
Click to collapse
Generally the warranty wont be valid outside the country the device was purchased in.......but I cant guarantee that
Best thing might be to email HTC about it???
Whiterin said:
I have a free handset upgrade just sitting in Telstra's system in hopes that the Z will come to them. Either the Z or the Droid 2 World edition or whatever other bad ass phone may come.
Click to expand...
Click to collapse
The question you got to ask yourself with this question is if you like to play around with your phone like flashing roms and all sorts of other stuff on your phone (since you're on here I'm guess that could be a yes)
Do you want to have that process be easy then go with the Z or if you prefer jumping through many hoops and possibly not having that ability you could go with the Moto.
I got to say I love Moto hardware, they have some of the most rock solid build quality and design but how they lock down their devices and have that rubbish blur on it annoys me....not to mention I was about 2 seconds away from buying a Milestone last year when it was released and seeing that it might never get its 2.2 update really makes me glad I didn't.
Got mine from MobilePhonesDirect
Network O2
900 minutes
Unlimited Texts
Unlimited Internet
£40 a month with 8 months at half price on an 18 month contract; works out at £31.11 per month.
First three months free insurance.
Daffa222 said:
Got mine from MobilePhonesDirect
Network O2
900 minutes
Unlimited Texts
Unlimited Internet
£40 a month with 8 months at half price on an 18 month contract; works out at £31.11 per month.
First three months free insurance.
Click to expand...
Click to collapse
You might want to have a closer look into how much that 'unlimited internet' is that they are giving you. I was doing one of those chat things with one of their sales team and turns out that even though they were offering me a T-Mobile contract that it would be through mobilephonesdirect and so their unlimited internet is only 1Gb instead of T-Mobiles 3Gb which I though was a total rip-off.
Let us know when your phone finally arrives, not heard many good things about that company. Hope everything goes well.
by contract, vodafone NL 200, €25 pm for free, hopefully by the 15th oct, otherwise 8th nov
Still waiting for offers. Currently only vodafone is offering a not expensive contract here in Holland. Now €25.
Problem is that the " unlimited" internet here is limited, except on t- mobile. So ill wait a bit since my contract will end in the beginning of November.
Daffa222 said:
Got mine from MobilePhonesDirect
Network O2
900 minutes
Unlimited Texts
Unlimited Internet
£40 a month with 8 months at half price on an 18 month contract; works out at £31.11 per month.
First three months free insurance.
Click to expand...
Click to collapse
How did you get 8months half price, I don't see anything like that on there site?
StuRoid said:
You might want to have a closer look into how much that 'unlimited internet' is that they are giving you. I was doing one of those chat things with one of their sales team and turns out that even though they were offering me a T-Mobile contract that it would be through mobilephonesdirect and so their unlimited internet is only 1Gb instead of T-Mobiles 3Gb which I though was a total rip-off.
Let us know when your phone finally arrives, not heard many good things about that company. Hope everything goes well.
Click to expand...
Click to collapse
I shall be giving them a call during business hours tomorrow to check on the fair usage policy for the mobile internet. Thanks for bringing that to my attention.
elliott_stocks said:
How did you get 8months half price, I don't see anything like that on there site?
Click to expand...
Click to collapse
Their deals have changed. When I went into work the next day after ordering this package, my boss asked why I didn't get a phone through our company, as he can claim money back or something. So I had him look into a deal for me and if it worked out better, I'd cancel this one. I went back to the site to double-check what the deal was so I could give my boss the full details and I couldn't see the package I had ordered the night previously. So by the looks of things, it is no longer available.
x
Czech Republic:
HTC Desire HD available at Vodafone for preorders (777CZK/month ~ 10500CZK price for phone)
HTC Desire Z not sure

swap your 3g phone for a 4g htc one at ee

http://help.ee.co.uk/system/selfser...ONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=27893
About the Offer
This offer is available to current T-Mobile and Orange customers only. The offer is available in our retail stores only and will end on 30 April 2013.
The offer allows you to swap your old 3G phone for a new 4G one, and upgrade your plan to a superfast 4GEE phone plan. To redeem this offer, please note that:
i. You need to be on an existing T-Mobile or Orange plan - whether that’s a new plan or an upgrade/renewal from a previous plan and including plans which were taken out from one of our indirect partners such as the Carphone Warehouse;
ii. You can upgrade to 4GEE at any time during your contract with Orange or T-Mobile and there are no charges for terminating your current contract (subject to our 14 day returns policy).
iii. You will have to enter into a new minimum term on EE;
iv. You can only sign up to a new minimum term on EE which is the same length or longer than your current minimum term on T-Mobile or Orange;
v. You can only sign up to a consumer plan on EE with a monthly cost (excluding any out of allowances costs for calls, texts or data) that is the same monthly cost or higher than your current plan on T-Mobile or Orange;
vi. You will have to pay any applicable upfront handset cost as part of your new plan on EE; and
vii. It will take up to one business day to transfer your old number to your new EE phone.
Your current phone and plan can’t have been purchased in the last 14 days of the date you want to swap to EE as part of this offer.
Swapping your current handset
You can only swap to 4GEE from consumer plans on T-Mobile or Orange if you have the iPhone 4S, Samsung Galaxy SIII, HTC One X or Blackberry 9900. You can swap to eligible 4G phones which can be found on our website. (Please note, as part of the swap to EE, you will be required to pay the upfront handset cost as part of your new plan on EE).
Condition of your current handset
You will need to give us back your old T-Mobile or Orange handset. The handset must be in perfect, working condition and be capable of being switched on. We will not accept handsets that do not turn on or are damaged; that have cracked or scratched screens; or that have cracks to the device casing. Our retail staff will decide whether to accept your phone based on its condition and their decision is final. You should back up all contacts and data from your old phone before giving it to us.
4G Coverage
We have limited 4G coverage in the UK. You can only use mobile internet on our 4G network if you’re within a 4G enabled area and in range of a 4G mast. 4G is only available in select cities in the UK. Your 4G phone may not be compatible with other 4G networks outside the UK. If you don’t have 4G coverage, your phone will drop back to our 3G network if you’re in a 3G covered area. You should check your personal 4G coverage before you move to EE at www.ee.co.uk/coverage.
Returns policy regarding your new EE plan
Your new plan purchase on EE is subject to our returns policy which you can find at www.ee.co.uk/terms. If you return your phone within 14 days of purchase in accordance with our returns policy, we will give you back a phone that is the same model as your old one and in the same condition.
We may remove this offer at our discretion or change or vary these terms and conditions at any time.
geordieboy2011 said:
http://help.ee.co.uk/system/selfser...ONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=27893
About the Offer
This offer is available to current T-Mobile and Orange customers only. The offer is available in our retail stores only and will end on 30 April 2013.
The offer allows you to swap your old 3G phone for a new 4G one, and upgrade your plan to a superfast 4GEE phone plan. To redeem this offer, please note that:
i. You need to be on an existing T-Mobile or Orange plan - whether that’s a new plan or an upgrade/renewal from a previous plan and including plans which were taken out from one of our indirect partners such as the Carphone Warehouse;
ii. You can upgrade to 4GEE at any time during your contract with Orange or T-Mobile and there are no charges for terminating your current contract (subject to our 14 day returns policy).
iii. You will have to enter into a new minimum term on EE;
iv. You can only sign up to a new minimum term on EE which is the same length or longer than your current minimum term on T-Mobile or Orange;
v. You can only sign up to a consumer plan on EE with a monthly cost (excluding any out of allowances costs for calls, texts or data) that is the same monthly cost or higher than your current plan on T-Mobile or Orange;
vi. You will have to pay any applicable upfront handset cost as part of your new plan on EE; and
vii. It will take up to one business day to transfer your old number to your new EE phone.
Your current phone and plan can’t have been purchased in the last 14 days of the date you want to swap to EE as part of this offer.
Swapping your current handset
You can only swap to 4GEE from consumer plans on T-Mobile or Orange if you have the iPhone 4S, Samsung Galaxy SIII, HTC One X or Blackberry 9900. You can swap to eligible 4G phones which can be found on our website. (Please note, as part of the swap to EE, you will be required to pay the upfront handset cost as part of your new plan on EE).
Condition of your current handset
You will need to give us back your old T-Mobile or Orange handset. The handset must be in perfect, working condition and be capable of being switched on. We will not accept handsets that do not turn on or are damaged; that have cracked or scratched screens; or that have cracks to the device casing. Our retail staff will decide whether to accept your phone based on its condition and their decision is final. You should back up all contacts and data from your old phone before giving it to us.
4G Coverage
We have limited 4G coverage in the UK. You can only use mobile internet on our 4G network if you’re within a 4G enabled area and in range of a 4G mast. 4G is only available in select cities in the UK. Your 4G phone may not be compatible with other 4G networks outside the UK. If you don’t have 4G coverage, your phone will drop back to our 3G network if you’re in a 3G covered area. You should check your personal 4G coverage before you move to EE at www.ee.co.uk/coverage.
Returns policy regarding your new EE plan
Your new plan purchase on EE is subject to our returns policy which you can find at www.ee.co.uk/terms. If you return your phone within 14 days of purchase in accordance with our returns policy, we will give you back a phone that is the same model as your old one and in the same condition.
We may remove this offer at our discretion or change or vary these terms and conditions at any time.
Click to expand...
Click to collapse
Good deal as i was quoted £149 to get the ONE before this deal came out:crying:
I just took my htc one x into the ee shop and did a early upgrade ( I had 10 months left and orange had says £255 to early upgrade and had to pay ee on top)
I told them about the above offer as they didn't know about it
they checked and says ok showed them my phone ( only want handset in working condition )
then did a upgrade
was on orange paying 41 quid for 800 mins and unlimited texts and 3 gb web
now unlimited mins and texts and 2gb data - lad added 1gb to my 1gb package so ask about it say 1gb not enough but don't want to pay for more and should give u it
it cost 29.99 for hand set but no other costs
got new sim but took mins to port over (says could take up to 2hours)
ps can work for any 4g phone not just htc one :good:
says offer ends on 30th so don't know if they do it after mind or I would of wated for black one but silver is nice and no cracks at top
geordieboy2011 said:
says offer ends on 30th so don't know if they do it after mind or I would of wated for black one but silver is nice and no cracks at top
Click to expand...
Click to collapse
wish i would of seen this before, i too had 10 months left on my contract. Will 2gb be enough data? Ive had mine on EE for over a week and ive nearly used 1gb :silly:
ant78 said:
wish i would of seen this before, i too had 10 months left on my contract. Will 2gb be enough data? Ive had mine on EE for over a week and ive nearly used 1gb :silly:
Click to expand...
Click to collapse
try and take it back and use the cancel period to swap say your not happy with it
as for 4g usage just swich to wifi when u can and only use 4g for when your out
swich all updates and downloads to wifi and u should be ok
@geordieboy2011 .. are the guys in the store giving any sort of deals on negotiating? or they won't budge from anything listed on the site ?
sr1ks said:
@geordieboy2011 .. are the guys in the store giving any sort of deals on negotiating? or they won't budge from anything listed on the site ?
Click to expand...
Click to collapse
I don't know but I managed to get 2gb from them instead of the 1gb that's advised for 41quid which im happy with cos I use Wi-Fi most of the time and don't use much more than a gb
you cant go for a cheaper deal than you already pay or get a less contract than your on
prob depends on salesperson but shy bairns get nout so always worth trying for some extra gb,s
don't forget to tell them you seen the offer on there ee website in the move to ee section
That deal is crafty.
In the small print it's subject to a renewing of your contract.
So you may as well sell your current mobile, and take out a new contract.
Least you'll be better in pocket.
Unless you have one hell of a contract, I'd doubt it's worth doing.
Got excited until I read the list of applicable phones. Was thinking I could slip my orange SIM into the DHD and get an extra HTC One effectively for free. Oh well.
(Are the in-store staff likely to know the difference between a DHD and a One X?)
Sent from my Tricked out HTC One via xda-developers application
i was told i had to pay £255 for 10months left on my contract to move to ee from orange with 33% discount then £69 for htc one,
- a htc one x is worth about £130-160 on sell your phone sites but may of got bit more selling private,
i wanted to move to ee with this phone so it worked out good for me as i ended up paying only 29quid for a top 500pound phone and only paying the same for contract but had to extend it a extra year
the phone was free and 14 months old
so to me i got a new phone early for a old dated one and only payed 30 quid so im happy lol
Tetsumi06 said:
Got excited until I read the list of applicable phones. Was thinking I could slip my orange SIM into the DHD and get an extra HTC One effectively for free. Oh well.
(Are the in-store staff likely to know the difference between a DHD and a One X?)
Sent from my Tricked out HTC One via xda-developers application
Click to expand...
Click to collapse
they never checked mine he just asked if it worked i swiched it on and he says ok
but as i was about to leave i head his boss says to him to mark my detals in the box ????
I am currently on a £26 o'er month for 600 minutes and unlimited landlines text and Internet.. trying to decide if 15£ increase is worth..
the prospect of a terminating contract early is quite tempting...
Sent from my HTC One X using Tapatalk 2
I'm doing this, with my T-mobile phone, done it monday, well I pre-ordered the HTC One so I could hand in my HTC One X. I had to pay a £20 deposit to pre-order so hopefully i'll only pay £9.99 to get the £46 contract. Still not got the phone and its now day 4 of waiting, wonder how long it will take to get the phone!!!

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