My Asus TF300T has been starting to act up lately. When I access the settings menu faint grey lines start to appear which run across the screen. When I change to portrait the lines disappear for a split-second and then reappear black. When accessing Google Play I see the same thing. The power menu and other menus appear to have a pixelated background and are 'blocky'. It also happens in the ASUS File Manager on the white background (faint lines).
I am confused as to what's causing them. It appears to me to be a graphics-related issue as I have taken screenshots and viewed them on my computer and they appear pixelated on the TF300T but not on my computer. I have cold booted and performed a full factory reset. I have also switched to Safe Mode with no change (lines still appearing). I am using the Jelly Bean 4.2 launcher and am stock. The tablet hasn't been dropped and has been protected. It's only 4 months old and I bought it from Argos in the UK.
It's a shame because I like this tablet
Thanks.
mr.fast said:
My Asus TF300T has been starting to act up lately. When I access the settings menu faint grey lines start to appear which run across the screen. When I change to portrait the lines disappear for a split-second and then reappear black. When accessing Google Play I see the same thing. The power menu and other menus appear to have a pixelated background and are 'blocky'. It also happens in the ASUS File Manager on the white background (faint lines).
I am confused as to what's causing them. It appears to me to be a graphics-related issue as I have taken screenshots and viewed them on my computer and they appear pixelated on the TF300T but not on my computer. I have cold booted and performed a full factory reset. I have also switched to Safe Mode with no change (lines still appearing). I am using the Jelly Bean 4.2 launcher and am stock. The tablet hasn't been dropped and has been protected. It's only 4 months old and I bought it from Argos in the UK.
It's a shame because I like this tablet
Thanks.
Click to expand...
Click to collapse
If it were mine I would use App Backup. Be sure to check apps and data and when presented check copy to external sdcard.
Download stock firmware 4.2(10.6.1.8), unzip once and place on internal sdcard. If you don't receive the update notice in three minutes reboot tablet and wait another three. When you get the update notice accept and wait for completion as usual.
Good Luck!
Note: This should help decide whether it is hardware or software.
tobdaryl said:
If it were mine I would use App Backup. Be sure to check apps and data and when presented check copy to external sdcard.
Download stock firmware 4.2(10.6.1.8), unzip once and place on internal sdcard. If you don't receive the update notice in three minutes reboot tablet and wait another three. When you get the update notice accept and wait for completion as usual.
Good Luck!
Note: This should help decide whether it is hardware or software.
Click to expand...
Click to collapse
I am already using that firmware version so it won't work.
Thanks anyway.
mr.fast said:
I am already using that firmware version so it won't work.
Thanks anyway.
Click to expand...
Click to collapse
You can rename it US_epad-user-10.4.4.20 or what ever that previous version of firmware was pretty sure it was that. When update comes up it will say if want to downgrade and accept but it will just reinstall you're current version. Now not sure if your unlocked as when i did this for a random reboot issue i was unlocked but worked for me and acts just like an update everything else should be the same but do backups just to be safe.
Correction thats US_epad-epad-user-10.4.2.20 and us as doesnt have to be that if WW then use that or etc. Hope that works
And as for unlocking may not want to do that as it will void warranty if need to send it in but sure everyone know that.
aerdely said:
You can rename it US_epad-user-10.4.4.20 or what ever that previous version of firmware was pretty sure it was that. When update comes up it will say if want to downgrade and accept but it will just reinstall you're current version. Now not sure if your unlocked as when i did this for a random reboot issue i was unlocked but worked for me and acts just like an update everything else should be the same but do backups just to be safe.
Correction thats US_epad-epad-user-10.4.2.20 and us as doesnt have to be that if WW then use that or etc. Hope that works
And as for unlocking may not want to do that as it will void warranty if need to send it in but sure everyone know that.
Click to expand...
Click to collapse
OK, thanks. Will post back if it works or not. Thanks to the poster above too.
mr.fast said:
OK, thanks. Will post back if it works or not. Thanks to the poster above too.
Click to expand...
Click to collapse
Ok and if nothing else can refer to this thread for touch screen and pcb issues not sure if anyone has had same issue but can read through and ask question because alot seem experience with some of this. Good luck.
http://forum.xda-developers.com/showthread.php?t=2091233
mr.fast said:
I am already using that firmware version so it won't work.
Thanks anyway.
Click to expand...
Click to collapse
It works for me, I have used that method several times including 10.6.1.8 and 10.4.2.20. You can also upgrade and downgrade this way if you have Asus stock recovery.
tobdaryl said:
It works for me, I have used that method several times including 10.6.1.8 and 10.4.2.20. You can also upgrade and downgrade this way if you have Asus stock recovery.
Click to expand...
Click to collapse
I've placed the blob file in the latest firmware's zip folder from the (4.1 )10.4.2.20 firmware in another zip folder on the tablets root storage and nothing. I called the file WW_epaduser_10_4_2_20_UpdateLauncher.zip - any suggestions?
mr.fast said:
I've placed the blob file in the latest firmware's zip folder from the (4.1 )10.4.2.20 firmware in another zip folder on the tablets root storage and nothing. I called the file WW_epaduser_10_4_2_20_UpdateLauncher.zip - any suggestions?
Click to expand...
Click to collapse
Exactly what are you trying to do. All you have to do is raname the latest update zip after download and unzipping once from the 10.6.1.8.zip or cant remember exactly but what ever it is to WW_epad-user-10.4.2.20.zip
That the way most use and seems to work. No need to replace the blob file or etc just renaming the latest update zip to that should work and after maybe sometime either rebooting or waiting couple mins for it to show up in notfication bar. Replaceing the file inside the update zip its self may affect the signature or etc and may not work even if option does come up. Another way after placing on root of sdcard or internal storage which is what i do is just remove and replace the sdcard should pop up right away.
Yea just placing the blob file into a zip folder and naming it that wouldnt work as it checks for signatures atleast unless unlocked but not totally sure on that. Try what i had stated if your trying to downgrade take the 4.1.1 update file and name it WW_epad-user-10.4.2.20.zip or just rename the latest update zip to that works every time for me.
Tell you the truth it does sound more like a hardware problem just reflashing the update is a way to be sure. I'd more in the way of thinking of sending it in for service in your case atleast if you still have warranty i would. I've been through 2 seperat device still get random reboot with this new update tried reflashing couple times etc fixes temporarly but seems to come back almost considering sending to asus my self at this point since have warranty. Usually the best bet.
aerdely said:
Exactly what are you trying to do. All you have to do is raname the latest update zip after download and unzipping once from the 10.6.1.8.zip or cant remember exactly but what ever it is to WW_epad-user-10.4.2.20.zip
That the way most use and seems to work. No need to replace the blob file or etc just renaming the latest update zip to that should work and after maybe sometime either rebooting or waiting couple mins for it to show up in notfication bar. Replaceing the file inside the update zip its self may affect the signature or etc and may not work even if option does come up. Another way after placing on root of sdcard or internal storage which is what i do is just remove and replace the sdcard should pop up right away.
Yea just placing the blob file into a zip folder and naming it that wouldnt work as it checks for signatures atleast unless unlocked but not totally sure on that. Try what i had stated if your trying to downgrade take the 4.1.1 update file and name it WW_epad-user-10.4.2.20.zip or just rename the latest update zip to that works every time for me.
Tell you the truth it does sound more like a hardware problem just reflashing the update is a way to be sure. I'd more in the way of thinking of sending it in for service in your case atleast if you still have warranty i would. I've been through 2 seperat device still get random reboot with this new update tried reflashing couple times etc fixes temporarly but seems to come back almost considering sending to asus my self at this point since have warranty. Usually the best bet.
Click to expand...
Click to collapse
Thanks - It also sounds like a hardware problem to me but it's worth a try. In the UK if you return it within 6 months you may receive a replacement. I could also RMA the tablet.
I'll post back soon.
mr.fast said:
Thanks - It also sounds like a hardware problem to me but it's worth a try. In the UK if you return it within 6 months you may receive a replacement. I could also RMA the tablet.
I'll post back soon.
Click to expand...
Click to collapse
Ok if flashing doesnt work then yes i'd just do a replacement what i did with my original that had problems and only has 30 days but got lucky. Good luck it's worth a try there are some other threads on here on how to do it if can't figure it out but i've used i method i stated couple times and it work for flashing atleast but fix my problem temporarily. If anything else don't be affraid to ask just don't unlock or would most def mess up your chancefor rma atleast if not exchange too.
aerdely said:
Ok if flashing doesnt work then yes i'd just do a replacement what i did with my original that had problems and only has 30 days but got lucky. Good luck it's worth a try there are some other threads on here on how to do it if can't figure it out but i've used i method i stated couple times and it work for flashing atleast but fix my problem temporarily. If anything else don't be affraid to ask just don't unlock or would most def mess up your chancefor rma atleast if not exchange too.
Click to expand...
Click to collapse
Thanks. I'm in the middle of downgrading now.
Hope it works :fingers-crossed:
mr.fast said:
Thanks. I'm in the middle of downgrading now.
Hope it works :fingers-crossed:
Click to expand...
Click to collapse
Good luck also hope it works like said method should just not sure if would fix the problem could be something with your nvidia chip that process' your video sort of what it sounds like to me or something atleast is affecting your video. Like said i posted a link for you with people experiencing these types of problems just give it a read through most replace there lcds and mainboard or digitizers depending on what it is because they have no warranty but they probably would know what the problem is if you asked. As you said you can exchange it i'd just go for that my self.
aerdely said:
Good luck also hope it works like said method should just not sure if would fix the problem could be something with your nvidia chip that process' your video sort of what it sounds like to me or something atleast is affecting your video. Like said i posted a link for you with people experiencing these types of problems just give it a read through most replace there lcds and mainboard or digitizers depending on what it is because they have no warranty but they probably would know what the problem is if you asked. As you said you can exchange it i'd just go for that my self.
Click to expand...
Click to collapse
It didn't fix the problem. Still lines and graphics glitches appearing.
I'll exchange.
Thanks.
I also performed a factory reset after downgrading the tablet which did'nt work...
mr.fast said:
It didn't fix the problem. Still lines and graphics glitches appearing.
I'll exchange.
Thanks.
I also performed a factory reset after downgrading the tablet which did'nt work...
Click to expand...
Click to collapse
Well like said atleast you know now sucks i didn't fix it but didn't sound like it would. Was worth a try. Hope the new one turns up no problems should i was ok after.
Just before I return it to the store tomorrow I am still questioning the cause of the problem. The strange thing is that it doesn't appear on everything. Just on some gradients and backgrounds. Also, Google Now force closes and so does Email. I downgraded but my data was left intact, so I reset the device but the problem still persists.
Just a last final try before it goes back
mr.fast said:
Just before I return it to the store tomorrow I am still questioning the cause of the problem. The strange thing is that it doesn't appear on everything. Just on some gradients and backgrounds. Also, Google Now force closes and so does Email. I downgraded but my data was left intact, so I reset the device but the problem still persists.
Just a last final try before it goes back
Click to expand...
Click to collapse
Tell you the truth I'm not totally sure what the issue can be. It could be a number of thing but in the case of my old tf300 before i exchanged I had what looked like a finger print under the screen. Just sort of a smudge about the size of an eraser head. On black screens where screen was on like as when it starts up or loading an app it would show but since it was light colored It wouldn't show on most others. Not sure if that's the case for you but when I sent it back to Newegg they determined it was a problem with the lcd screen, maybe dead pixels they said.
In your case if you have option to just go to store I'd just do that and save your self the trouble. If other wise bought it online then maybe worth trying to figure out because also in my case Newegg took about a week of testing it before approving the exchange also I should mention there couple other problems with it. Not sure what else you can try if you had already downgraded which in most cases erases everything not sure whynit didn't for you I'm not sure what else to do. One other thing is to try ,aybe holding down the reset butoon on left side of tablet in the hole under the volume buttons. I posted a link earlier on lcd and pcb problem thread maybe you can try to ask some one there, they probably would know more most of them are fermiliar with hardware issues so might be able to tell you if it is or not but as i said might just he easier returning it and start fresh. Good luck and sorry I can't help more.
Just in case theres the harware issues thread again.
http://forum.xda-developers.com/showthread.php?t=2091233
aerdely said:
Tell you the truth I'm not totally sure what the issue can be. It could be a number of thing but in the case of my old tf300 before i exchanged I had what looked like a finger print under the screen. Just sort of a smudge about the size of an eraser head. On black screens where screen was on like as when it starts up or loading an app it would show but since it was light colored It wouldn't show on most others. Not sure if that's the case for you but when I sent it back to Newegg they determined it was a problem with the lcd screen, maybe dead pixels they said.
In your case if you have option to just go to store I'd just do that and save your self the trouble. If other wise bought it online then maybe worth trying to figure out because also in my case Newegg took about a week of testing it before approving the exchange also I should mention there couple other problems with it. Not sure what else you can try if you had already downgraded which in most cases erases everything not sure whynit didn't for you I'm not sure what else to do. One other thing is to try ,aybe holding down the reset butoon on left side of tablet in the hole under the volume buttons. I posted a link earlier on lcd and pcb problem thread maybe you can try to ask some one there, they probably would know more most of them are fermiliar with hardware issues so might be able to tell you if it is or not but as i said might just he easier returning it and start fresh. Good luck and sorry I can't help more.
Just in case theres the harware issues thread again.
http://forum.xda-developers.com/showthread.php?t=2091233
Click to expand...
Click to collapse
Thanks again
I tried the reset hole but the paper clip just goes straight in?
I've just downgraded to 4.1 and the lines disappeared. I then downloaded an OTA for Android 4.2 for the lines to then reappear.
I am about to downgrade again the then download the 4.2 firmware file instead of downloading the update OTA (in case the update file is corrupted).
mr.fast said:
My Asus TF300T has been starting to act up lately. When I access the settings menu faint grey lines start to appear which run across the screen. When I change to portrait the lines disappear for a split-second and then reappear black. When accessing Google Play I see the same thing. The power menu and other menus appear to have a pixelated background and are 'blocky'. It also happens in the ASUS File Manager on the white background (faint lines).
I am confused as to what's causing them. It appears to me to be a graphics-related issue as I have taken screenshots and viewed them on my computer and they appear pixelated on the TF300T but not on my computer. I have cold booted and performed a full factory reset. I have also switched to Safe Mode with no change (lines still appearing). I am using the Jelly Bean 4.2 launcher and am stock. The tablet hasn't been dropped and has been protected. It's only 4 months old and I bought it from Argos in the UK.
It's a shame because I like this tablet
Thanks.
Click to expand...
Click to collapse
You might try hitting it with some circuit cooler (with the cover removed of course) to see if its heat related - an upside down can of liquid air would do it. Problem is, if it is heat related, you need to provide better heat sinking, which likely means ripping your warranty sticker to get access to the IC's underneath the copper heat sink in attempt to provide better heat dissipation with thermal compound or something.
Reseating the video connector to see if its a bad connection is another viable option without creating evidence of tampering and potentially voiding warranty.
Hope this helps.
Related
Hello XDA Community!
I made a post about this issue before, but have more details so hopefully someone can help me figure out this issue.
My phone even when unplugged from my PC continuously says USB Connected/ USB Debugging in the notification menu.
Also, when I try and reboot the phone, instead of booting even to the Vibrant logo screen, the loading circle continuously blinks on and off, without actually booting.
As I type this, I am not holding down the power button, and the loading circle is blinking on and off by itself....
I used to be able to turn the phone on into recovery mode in the past, but now when I try to reboot into recovery I get a big yellow picture that says "Downloading"
The only way the phone will turn on is if it is plugged in.
I am fairly certain that this reboot issue and the USB issue are correlated in some way.
Did anyone else have this issue with their phones? And if so, how did you solve it?
Another thing I have just discovered...
When the phone is on and idle, the USB Connection notification will constantly blink on and off, which is why I think the phone would do the same when trying to power on!
Is this a hardware issue or a software issue?
I have not flashed anything in a very long time before this issue started happening so I believe a restore is unnecessary .
Someone please help me! This is very annoying, not only do I have NO notification bar because of the constant USB Connection notification turning on and off, I cannot turn on my phone at all unless it is plugged in!
ACK!
Take it back
I carry the insurance, so personally if this was happening to me I would not even mess with it. It sounds like you have a genuine problem with the phone and it needs to be replaced.
If it is possible to do try a nandroid backup of your phone to make getting back to where you are on your new device easier. Then take your phone back to stock with the recovery image here -->
http://forum.xda-developers.com/showthread.php?t=734475 (Thank you justanothercrowd)
One you have a stock device see if you are still having the issue. If you are take it back as defective. Even if you don't have the insurance, that sounds like a factory defect and should be covered by the factory warranty. The insurance just makes the process easier and makes sure they just give you a swap out at the store rather than having to wait for repairs. It also covers things the warranty does not, such as screen breakage - which is the specific reason I carry the insurance.
Ah crap wish I had insurance.... Do I have to do that whole odin procedure or is there a one click un root procedure as well?
Sent from my SGH-T959 using XDA App
Nevermind i just read through that link you posted. So when i go to a t mobile store do i have to unroot or can i just hide my root applications until i get a new phone?
Sent from my SGH-T959 using XDA App
I actually have not had reason to go back to stock, or even use odin yet at this point. My only roms were .zip files that I flashed via clockwork recovery.
I would say that your best best it to just follow the instructions on justanothercrowd's thread very carefully and deliberately. You are already having issues with reboots and your USB port, so this is not the time to deviate into experiments.
So to cut you off and just answer you next three questions:
Q) Can I just . . .
A) No! Just follow the directions exactly.
Q) But can I . . .
A) No! Just follow the directions exactly.
Q) Do I have to . . .
A) Hey look, Just follow the damn directions exactly!
Sorry, I can't help much beyond that. You chose to modify your phone and risk that you would not have issues, just like the rest of us here. In your case you did have issues. Now you have to get it back to stock so they don't have any reason to claim you caused this or that your warranty is void. I hope all goes well and it works out for you. Let as know and keep us posted. Good luck.
Lo N Slo said:
Nevermind i just read through that link you posted. So when i go to a t mobile store do i have to unroot or can i just hide my root applications until i get a new phone?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
We must have been typing at the same time LOL.
There is a thread on unrooting, and basically it is just deleting a few things. After doing this you should not have any non-stock applications on the phone and there would be no reason to think it was rooted unless they went digging on the file system. Personally, I would delete those telltale files just in case, it looks a little suspicious to bring in a phone that looks like it has not been used since you bought it, but they have no proof you did anything and you can claim that you first did a factory reset to see if it would fix the problem.
Just want to keep this thread going, as I am having the exact same issue as the OP as of today. It happened out of the blue, and I haven't flashed anything new to my phone since JI6 was released, other than that, it's just a stock, rooted phone.
Hoping someone has an idea, but I will likely get it replaced under warranty, since the GPS has never worked either.
damnit damnit damnit I really wish I had warranty.
Random question about clockword mod recoveries.
If I were to do a backup right now, and save that file to my computer, could I restore that file later on a different phone after I root my replacement?
I don't have that many mods flashed, and I know all of the apps can be synced, but still it would be sooo convenient .
I believe that is how it works, so yes. It should be no different then when you clone a hard drive to put the image on multiple computers for easy distribution.
It is (just like the cloning metaphor) hardware specific. Just like I could not purchase a upgrade computer and expect a cloned image to work, don't expect to create a Vibrant backup and restore it on a Captivate.
That said, you should be able to restore your backup to new (identical) hardware.
By the way, what is the warranty on these? I thought it was a year for defects. I didn't think the Vibrant had been around long enough yet for anyone to be off warranty.
it should be a year, but there was also the option for a purchased warranty. I did not purchase a warranty, so I should be good on just my manufacturer's defect warranty
Being discussed here:
http://forum.xda-developers.com/showthread.php?t=817643
Having some random and annoying screen fluctuations. Its like the screen depolarizes and the images become distorted and somewhat inverted. Happens off and on and reboots do not help. Im gonna go back to stock just incase it needs to be sent in and to see if the ROM I am using is completely to blame, I have tried reflashing too.
Just thought I put this out there to see if anyone else is having similar issues.
I may have had something similar the other day - basically the color blue would go away, and the remaining R&G pixels would smear. Best way to describe it would be to pretend that there is a specific frame buffer for blue, and it has a pointer, and that pointer was getting whacked. Meanwhile the pointers for the red and green buffers were having less-significant bits screwed with. Yeah, like I said, "pretend". My initial gut said it was a simple case of some bad silicon on a line driver. Done.
While getting ready to exchange the Tab (aka removing stuff), I discovered the behavior was strongly impacted by memory pressure. If you've played with ESXi, you know what I'm referring to. If not, go read about Ballooning.
With lots of crap floating around, screen gets more wonky more often to the point of being unusable. Including during the boot splash screen. Remove the junk (not programs - just... stuff, music, browser cache, whatever)... less wonky, less often. Still wonky, mind you, but less wonky, and less often.
Decided the culprit was likely Task Manager by Rhythm Software. Removed exactly it, cold started, and never had an issue since. Note that I'm not really keen on saying Rhythm's work was at fault, especially since saying "it's fixed!" is trying to prove a negative and this is not a reported problem. OTOH, the behavior did start within a few days of installing it, and the behavior's ending exactly coincides with RTM's removal.
In that sense, take a close look at what you're installing - something otherwise fine might be suffering an... unexpected feature.
HTH,
- sbb
Thanks for the tip, mines still looking like hardware failure. Sometimes when i put it into the samsung keyboard dock it randomly clears up, as if the jiggle in the pin connector port affects it but it will reappear eventually.
Been trying to use the return to stock stuff from the main sticky in the development section but it keeps erroring and failing in CWM when I attempt to flash. Oh well.
Thanks for the reply yo!
I think its because the stock rom they have is p700 and I am p7510 or whatever. Am I in the wrong place? lol Time to scavenge the forums.
Unroot for Return
So, I made my backup copy of my ROM after it was rooted. How do I get this thing rooted again so I can take her in? I tried using the info on the stickie in the Dev section but I get an error when flashing the supplied stock ROM, repeated, no mistakes I am pretty sure.
Any tips?
also, hasnt been 30days, should I just go back to best buy or call samsung?
I have the exact same issue with my tablet and going to return it for warranty. I had to unroot and get it back to default blind, since the screen is almost never readable here (too much distortions).
I got it back to factory default (unrooted) through ODIN + Download Mode. Use the files and step-by-step guide on this webpage: http://droidangel.blogspot.com/2011/06/samsung-galaxy-tab-101v-p7100-stock-rom.html
I got the same problem. the screen just distorted, which happens on several custom ROM. It happens after heavy use. I have to put it aside for a couple of hours to get it back to normal.
Is that hardware issue? If it is, how could you convince the shop to get it replaced?
you may not be able to reproduce it at the shop.
I lost my interest to samsung product. It took quite some time to create an account and file a case. Now the webpage just keeps telling that it is processing the data.
I remember that I have never succeed to create an account through the TAB.
very bad service.
Well, mine's finally going in for repair.
As mentioned in the post above... after removing a few apps and most of the data from the tab... not a single issue with the screen, since.
Then... the behavior came back last week, gradually becoming worse until the colors are just plain hosed. Blew out the browser caches, wiped any remaining data... pulse, etc... and it cleared back up again... for about an hour, but rapidly reverted back to horrid. Did a hard reset... no avail.
It is quite the interesting behavior, to say the very least.
It's not mechanical. It's not thermal.
Is samsung service center the only solution for this?
Does yours look like this?
www youtube com/watch?v=WauTDdzxGq0
(Sorry, you;ll need to fill in the obvious missing doys. It was either that or posting 8 random posts)
My Tab also has similar issue and it still appears after hard reset, trying to convince the shop to exchange or help me to send back to Samsung.
Did Samsung cost you any charge for repairing? The shop say it need charges and they don't want give any help.
not really. Mine has distorted display but more likes adding white noise.
Seems that sumsung really sucks. products have so many different issues.
pholklore said:
Does yours look like this?
www youtube com/watch?v=WauTDdzxGq0
(Sorry, you;ll need to fill in the obvious missing doys. It was either that or posting 8 random posts)
Click to expand...
Click to collapse
simgamer50 said:
My Tab also has similar issue and it still appears after hard reset, trying to convince the shop to exchange or help me to send back to Samsung.
Did Samsung cost you any charge for repairing? The shop say it need charges and they don't want give any help.
Click to expand...
Click to collapse
I was covered by seller warranty. I sent it back, and the seller sent me a new device. I don't know where you're at, but usually sellers are required to handle this for you, if under warranty, _by law_. This is obviously a manufacturing fault, not bad usage.
Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that, is that touch would become unresponsive at times when just going through the motions. Turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried: (Not in order)
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)
jjdevega said:
Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that is that touch would be unresponsive at times and turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried:
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)
Click to expand...
Click to collapse
If you've done a full wipe and format before flashing ROM, it very well could be a hardware problem, as the wipe and format should have removed all residuals of previous ROMs, so you can rule out OS/software as the issue.
Just an educated guess.
kjy2010 said:
If you've done a full wipe and format before flashing ROM, it very well could be a hardware problem, as the wipe and format should have removed all residuals of previous ROMs, so you can rule out OS/software as the issue.
Just an educated guess.
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Click to collapse
Sorry I didn't post what I did in order. Yes I've done full wipes before flashing any rom. Even as far as to bringing it back to stock and it would seem fine for a bit then out of no where it would just wig out on me.
You could be correct of it being a hardware issue... Sucks that I may end up having to return it.
Edit: Actually I haven't tried formatting. I will give that a go. Thanks!
Edit 2: Didn't work. Off to Costco I go for a refund:/ I may just decide on a different tablet.... Ipad2 maybe? LOL (Just kidding)
Hi JJdeVega: Have the same problem a day after i bought it and the problem was the touch sensor malfuntion. Returned and exchange to Costco with new one no more probs.
I am not sure why ,but lots of tablets that come from Costco seem to me have issues.or is it that they just sell more then anyone else.
I have similar issue but with font size shrinking to smaller then readable at times.ideally while browsing web forums.I have to close browser and start again.I believe it has to do with site adds changing.
jjdevega said:
Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that, is that touch would become unresponsive at times when just going through the motions. Turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried: (Not in order)
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)
Click to expand...
Click to collapse
Hey, that was my exact problem and just for u to know all the things u tried were software related and the problem really is hardware (or at least in my case) the touch screen has a malfunction in it but to make sure u can just download 'touch test' free from the market and leave it open for a while or when the problem shows and see for ur self its like invisible fingers are touching ur screen and that was to make sure that the problem is hardware related if so do as i did .. replace it
hope that i helped
If I helped u in a way or another click "Thanks"
very good
Well said good info on the program wish I knew before. Thanks for the info.:
Is it only when charging the device? If so, this happens to me too. I don't know if it's the tablet being faulty, or charger, or the power that's generated for my home, but it is VERY annoying. I can not use the tablet while charging. I can't return it now, as it's been maybe 3 months already? Anyway, just wanted to let you know that it could be only happening when charging.
sw6lee said:
Is it only when charging the device? If so, this happens to me too. I don't know if it's the tablet being faulty, or charger, or the power that's generated for my home, but it is VERY annoying. I can not use the tablet while charging. I can't return it now, as it's been maybe 3 months already? Anyway, just wanted to let you know that it could be only happening when charging.
Click to expand...
Click to collapse
if u have a warranty it doesn't matter how long u have been using it, i got mine replaced after three months use so u dont have to return it u can just ask ur agent for a replace because yours has got a problem in it ( if u do have an agent and warranty)
Press "thanks" if i helped u
Thanks everyone for all the suggestions and replies. I ended up returning it. Then found the Samsung Galaxy tab10.1 right next to the Acer, so purchased that instead. Kept it for another two weeks with no issues then came across the New Asus Transformer Prime tf201 and couldn't be any happier! Too bad Costco doesn't have it since it's all online pre order. I would totally take advantage of the 90 day return policy!
I am experiencing the same problem, but it is of a fairly random nature. it comes and goes. When I contacted J&R about it, they forwarded me to Acer customer service who ask me to send the device on my dime both ways, they would test it and decide if it qualifies for a replacement or if they send it back as is. Uhh, I am not happy. Anyone having similar experience?
So I got some bad news
There is an area on my Nexus 4 that receives no touch input. Either that, or it is extremely inconsistent. This is the section right about where the bottom row of icons are located, directly above the on-screen navigation buttons.
I tried installing this "fix" for touch sensitivity, but it did not fix the specific problem I am having. And I noticed this problem before I tried that fix, so it was not a result of that.
I am about to try a full system reset to see if that helps. Hopefully it will. I will post back if it does.
If I have to send it back to Google, what process would I need to go through to make sure they don't know I rooted? Just unroot? Or would I also have to lock the bootloader as well? And would a full system reset do all of that? Or do I need to go back and use the toolkit?
Here is a video I just shot showing the problem:
EDIT: And unfortunately a full reset just made it worse
strausd said:
So I got some bad news
There is an area on my Nexus 4 that receives no touch input. Either that, or it is extremely inconsistent. This is the section right about where the bottom row of icons are located, directly above the on-screen navigation buttons.
I tried installing this "fix" for touch sensitivity, but it did not fix the specific problem I am having. And I noticed this problem before I tried that fix, so it was not a result of that.
I am about to try a full system reset to see if that helps. Hopefully it will. I will post back if it does.
If I have to send it back to Google, what process would I need to go through to make sure they don't know I rooted? Just unroot? Or would I also have to lock the bootloader as well? And would a full system reset do all of that? Or do I need to go back and use the toolkit?
Here is a video I just shot showing the problem:
Click to expand...
Click to collapse
very interesting......
I would definitely RMA that. It's clearly an issue. I just ran the same touch tests you did in the video and have none of those same problems. The screen recognizes my touch even at the very bottom of the screen where the nav bar starts.
As for unrooting/re-lockingt he bootloader, just use Wug's toolkit:
http://forum.xda-developers.com/showthread.php?t=2015469
This worked flawlessly for me to unroot and re-lock the bootloader of my first N4 before sending it back to them. The toolkit is very straight forward.
I tried using the Nexus 4 toolkit to restore to a factory image, but I am getting an error every time it tries to download it
EDIT: I am about to try that other toolkit posted above ^^^
i tested mine no problem at all..
kanariya said:
i tested mine no problem at all..
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Click to collapse
Dang, I guess its just me. I am about to restore to a factory image. I am hoping that fixes the problem. Otherwise I will have to send it back to Google.
strausd said:
Dang, I guess its just me. I am about to restore to a factory image. I am hoping that fixes the problem. Otherwise I will have to send it back to Google.
Click to expand...
Click to collapse
Hope it works out for you!
strausd said:
I tried using the Nexus 4 toolkit to restore to a factory image, but I am getting an error every time it tries to download it
EDIT: I am about to try that other toolkit posted above ^^^
Click to expand...
Click to collapse
Just make sure you follow the step by step guide for installing the proper drivers and uninstalling rogue ones before trying to unroot/lock the bootloader. It is super easy just make sure you read all the instructions and follow them to a T. After doing that the toolkit will work perfectly for you moving forward. Even with your next N4. I used it again today to root my replacement N4.
I encountered a MAJOR problem!
I did the flash stock + unroot part and that worked fine. But I am completely stuck on the last part.
Now I need to lock the bootloader again. In order to do that, I have to have USB debugging turn on. The problem is that in order to turn it on, I have to get into the phone. But I am stuck on the initial phone setup! The only way to move past the stage I am stuck on is to click an arrow, but the arrow is in the dead zone and the dead zone just got worse! I can't move on!
Anybody have any advice? I am totally stuck.
EDIT: Got it! At that stage I put the phone in landscape to avoid the dead area. Then the Android tutorial came out and I couldn't get out of it to go to settings and enable USB debugging mode. So I went to the lockscreen, after 20 tries got Google now pulled up, and was able to type in settings to open it up and enable USB debugging mode. Finally got the bootloader locked. Should I be good to send it back to Google now?
Please repeat this bug while holding the phone in your hand, a video would be nice.
wideasleep1 said:
Please repeat this bug while holding the phone in your hand, a video would be nice.
Click to expand...
Click to collapse
Haha you want a third video?
strausd said:
Haha you want a third video?
Click to expand...
Click to collapse
Sure! This is a well-known issue across a LOT of Android phones, YT is awash of vids like yours, all sitting flat on a surface.
wideasleep1 said:
Sure! This is a well-known issue across a LOT of Android phones, YT is awash of vids like yours, all sitting flat on a surface.
Click to expand...
Click to collapse
Already got an RMA on it and another one should be here in less than a week.
strausd said:
Already got an RMA on it and another one should be here in less than a week.
Click to expand...
Click to collapse
Odd it's so zone-specific... I'd suspect the grounding short is right near that lower micro-USB area. Thank Gawgle for quick RMA supply!
wideasleep1 said:
Odd it's so zone-specific... I'd suspect the grounding short is right near that lower micro-USB area. Thank Gawgle for quick RMA supply!
Click to expand...
Click to collapse
I hava the same issue
I have same issue in the same area of display, but my is sporadic, it's not present all the time. It comes and goes. I removed front protector, issue was still present. Then I removed back protector and did a factory reset, and now it's gone for 5 days. It's bought in Canada, and I'm from Serbia so it's a little tricky for me to send it for RMA because now I am not sure if the issue is realy hardware type. I run it in safe mode and it behave same.
Sometimes if goes totaly crazy with tens of simoultanous touches around non working stripe. Lock unlock and it's gone.
Tafak?!?? Don't know what to do...
So 6 months down the line I have reached a time where something has gone wrong with the phone.
Unfortunately I am not into rooting and In general happy with the phones capabilities.
However after the 4.1.1update its been sticking and acting weird. The keyboard can never remember the default setting I put it in, lockscreen shortcuts cannot be deleted after a while, and screen types or number cannot be deleted either. Touchwiz crashes and sometimes it fixes itself by hard resetting, sometimes it doesn't. The gmail wasn't updating yesterday either nor I was given the option to re-enable sync. The email client kept counting the emails after deletion of the read ones as -1....
God knows how many times I had to redo my contacts- calendar, settings etc... because of course no backup program is actually that good.
I have contacted samsung and they want to see the phone and decide if it can be repaired. I'm going to be left without a phone which is a tool for my work. Do you think I ought to get a loan phone or replacement?
Is there anything I can try before I send it that might work?
sent with nokia 5110
Gmail had some problems over the past couple of days.
If your deem it necessary, send it in for diagnostics, by all means. They will reflash your phone with new software and see what's what.
Thanks for that
sent with nokia 5110
after sending the phone to samsung, i am told that they updated the firmware, so the problems were eliminated.
I am waiting to pick up the phone tomorrow, so hopefully it will be back in business.
in the meantime i have also bought the front panel and back cover along with some assorted parts to make my white phone into pebble blue. Cool stuff! Dont know how to root the phone,but im good with changing the appearance of it!:laugh:
just an update on this.
i got the phone back with all they have done is upgraded to 4.1.2
the phone once i start to put my info back on gets stuck on the following areas:
1) deleting screens on touchwiz, the screen taken to the dust bin, crashes touchwiz and are not able to delete it.
2) Default keyboard turns back to samsung on every restart, even though you set a different default. This was also found to be true from samsung technical team!!!
3) Lockscreen options delete, also crushes touchwiz.
What i usually do after each hard reset is to eliminate the animations(all off) as i want the phone to go faster, i there is speculation that this may be the cause. I have now used up to .5 animation and so far its ok.
However the default keyboard is the only annoying thing now, and i cannot get rid of the samsung keyboard as i dont know how, and im reluctant to root just for that at risk of warranty!
All this has started after the 4.1.1 upgrade by the way,
and as i went and bought a second S3 today, brown one which looks fab, it did EXACTLY the same thing! so i returned it of course.
If others test it similarly and the same things happen, maybe samsung may need to log this as a bug and issue an update in the future.
1. My S3 did not crash when I deleted 5 pages of screens.
2. I love the default keyboard.
3. Never test that.
not had any of those issues, just tested them once more to see and all works fine
Ive swapped and changed keyboards many many times and never once had an issue with the default one being changed.
Can only suggest you send it back to them making sure they know they didnt fix it last time
Clearing data for Touchwiz launcher can fix the launcher crashes.
Would that also clear my settings?
Also how can it be that 2 completely different phones in manufacturing times had the exact same problem?
Those who tried the above, did you take the animations to off?
skimminstones said:
not had any of those issues, just tested them once more to see and all works fine
Ive swapped and changed keyboards many many times and never once had an issue with the default one being changed.
Can only suggest you send it back to them making sure they know they didnt fix it last time
Click to expand...
Click to collapse
Unfortunately the samsung technicians are at a loss themselves. My s3 on 4.0.4 had no such issues
vasp3690 said:
Unfortunately the samsung technicians are at a loss themselves. My s3 on 4.0.4 had no such issues
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Click to collapse
so get them to swap the phone under warranty. They cant find/fix the problem, the problems you have arent generic to the phone so they should give you a working model
skimminstones said:
so get them to swap the phone under warranty. They cant find/fix the problem, the problems you have arent generic to the phone so they should give you a working model
Click to expand...
Click to collapse
What good will it make if they change the phone? Since a completely new phone does exactly the same. Should I be changing every phone until I get one that works? How long will that take?
I was betting that a new phone would work and hence I bought the new one which I returned immediately of course as id had the same issues. This is why it makes me think it may be a firmware bug
vasp3690 said:
What good will it make if they change the phone? Since a completely new phone does exactly the same. Should I be changing every phone until I get one that works? How long will that take?
I was betting that a new phone would work and hence I bought the new one which I returned immediately of course as id had the same issues. This is why it makes me think it may be a firmware bug
Click to expand...
Click to collapse
well as not every phone is doing the same it would probably do some good but its upto you.
as i said earlier, not every phone has this faults, yours is the only one ive ever heard of with those faults. Its certainly not a firmware bug as its never happened on mine
Have you done exactly what I have above?
Jelly bean 4.1.2 or 4.1.1, animations to off, and also use a different keyboard and after setting the default see if samsung keyboard comes back as default?
I find it very hard to believe that I went and bought a random phone that once I did the above it immediately reacted as my previous one.And at the same time a technician from samsung also verifying that the samsung keyboard always flips back to default as well!!! The default only changes if you restart the phone, not on the fly
I cannot play a game with samsung to have the phone back and forth as its a daily tool for me. Unless I get a second handset as a replacement I cannot see any point me sending phones back and forth.
vasp3690 said:
Have you done exactly what I have above?
.
Click to expand...
Click to collapse
yes...as posted above
skimminstones said:
not had any of those issues, just tested them once more to see and all works fine
Ive swapped and changed keyboards many many times and never once had an issue with the default one being changed.
Can only suggest you send it back to them making sure they know they didnt fix it last time
Click to expand...
Click to collapse
still, if you dont want to believe me and think that every single gs3 out there is faulty its upto you i guess. Personally id be getting the phone swapped but thats just me
Thanks for verifying that at least your phone works fine. I will have to see what I have to do. So far I bet samsung wont do anything and according to them they have to try and fix it 3 times before they offer a replacement for it. What a shame
SGS III no usb connection only charges
Guys,
I bought my SIII on Monday(17th)....plugged it in my laptop and it worked fine.....But for the last couple of days whenever i plug it using the usb cable it only charges and the pc doesn't even recognize it. I tried checking this through the device manager but still it does not show any device connected to the computer.
I've done a factory reset and still no hope.
Can anyone help me out here ????? this is really frustrating....
mohsinmasoom said:
Guys,
I bought my SIII on Monday(17th)....plugged it in my laptop and it worked fine.....But for the last couple of days whenever i plug it using the usb cable it only charges and the pc doesn't even recognize it. I tried checking this through the device manager but still it does not show any device connected to the computer.
I've done a factory reset and still no hope.
Can anyone help me out here ????? this is really frustrating....
Click to expand...
Click to collapse
Why do want to connect it ? If you to transfer some data you can use airdroid https://play.google.com/store/apps/details?id=com.sand.airdroid
We only have what we give
A small update on this.
Samsung has received my phone and I hope they replace the motherboard for this issue. I'm on i9305 now and I will be selling the s3 once its back from the repair.
I also bought a secondhand s3 and it didn't have any issues with these glitches. For all I know these could be issues of a dying motherboard of this sudden death issue.