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So i just ordered a new screen for my Aria because my dumbass dropped it walking past security at my job, wehere i have to show them its my phone so they know im not stealing anything because my job handles a wide variety of products, cracked it, i dont wanna deal w/ att on it because A) i have my phone perfectly how i like it and B) i dont wanna redo anything i have done, my question is there a How to video so i can follow the video, and if there is not a video up yet, would anyone be interested in me taking pictures of the process for anyone else so i can just make my own how-to thread.
there is a good guide on how to change the screen already on the forum.
http://forum.xda-developers.com/showthread.php?t=733596
thanks for that! i wasnt sure about if there was a good guide out there for it yet!
Hey quick question. Where did you get the replacement screen for the Aria?
http://www.repairsuniverse.com/htc-aria-touch-screen-digitizer-glass-replacement.html
I havent actually ordered it yet, cause of financial delay, but you can also find them on Ebay from Hong Kong, i dont know where this one is coming from.
I broke mine today... luckily it was only the glass near the optical trackball.
Why are these replacements so expensive?
sheesh. the place i took my wifes too only cost $100 total.
CNN.cn has the replacement screen for $45, but they are backorder, so no telling when you might actually be able to get one...
http://cnn.cn/shop/aria-digitizer-p-9443.html
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.
fixxxer2008 said:
going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.
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I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?
Bargsbeer said:
I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?
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yeah i would.
Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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Take it back to BestBuy... Lol
I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100
A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.
bigredgman said:
I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100
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I watched a video on Youtube the rear housing panel is only 5 screws and it comes right out, I'm thinking some touch up paint......
aph said:
A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.
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I'm trying to be a nice guy, I don't want to escalate anything if I don't have to, I will if it's necessary. So far it seems the Sprint at the stores are not even prepared for working on the white EVO, They don't even carry the parts....
I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.
creyc said:
I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.
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I don't think it so much a customer service issue, As it's just that they are not
prepared to repair the White EVO. I only have a handful of Sprint Stores in my area, So far everyone I have talked to has not been much help. The last thing I want to is drive even farther to get the same answer.
i have the white evo and the paint chips and its orange. its annoying =(
Ummmm ummmm yea.....i don't know what to tell you...I'm confused by this thread and its meaning for creation. You probably are upset but I would suggest painting it yourself maybe?
Sent from my PC36100 using XDA App using Swype and Warm 2.2 RLS3
Id like to see some finished results of the battery cover and the piece underneath the front benzel painted some different colors before i go doing my own. I own a black evo so I don't even know if painting would even be an option. Still, I'd like to see.
Sprint stores don't have stock for any white parts yet, so there's nothing that can be done. Though, even if there were parts, paint is considered cosmetic damage, and not covered. You also have to remember that stores are JUST getting stock of the white EVOs, for sale in a few days. Many have never even SEEN a white one in person.
That being said, as much as I love the look of the white, I've seen the paint chipping too often to get one. Sad.
haha.. i traded out my white evo for a black one for this reason
jdh10475 said:
Take it back to BestBuy... Lol
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How is wat u said funny
Sent from my PC36100 using XDA App
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
ProvocativeSmell said:
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
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Take it back give them a ***** session, If they fail to fix call Sprint speak to retentions see if they can do anything 4 ya
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
akarol said:
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
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OHHH, that would have pissed me off... I wouldnt pay my bill and file a complaint with the Sec. of State against them. lol
As far as the OP goes, yeah I would take it in to them and tell them if they don't fix it the right way - you will file a comaplaint against the store and will not be paying any part of the bill untill its correctly taken care of
Well long story short its fixed. They replaced the screen yet again and everything is as crisp as it was before, no dust under screen. There doesn't appear to be any screen separation but if I push on the screen I can reveal more of that edge on the inside but the screen is not above the edge of the phone but almost flush with it.
I think it depends on the store maybe, this place has been a headache but also a blessing, doing wayyyy more than any other sprint store I have been to and I've been to A LOT lol.
The guy even asked me if it was "rooted" and I was like ummm I don't know? Maybe? He chuckles and says oh I was just wondering cause it had that rooted look. Then he said you know you can make it run at 1200 (which I'm assuming processor speed is what he meant) and I said ya I know but its already fast enough. I couldn't tell if they cared if it was rooted or if he was just curious.
Sprints tech support told my friend he should root his phone because the Roms people put out are easier to fix problems on then stock ones.
Sent from my PC36100 using Tapatalk
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
Jjday7 said:
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
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I said the same thing. I don't have time to keep trying out different stores. They refuse to do anything about it though. I'm running out of options. I want a new phone or a refurb in good condition. It's not much for someone who pays over $300 monthly to them.
Well I bit the bullet and got off my ass and went to another store. I got the screen replaced in less than 15 minutes. The guy pulled up the retention notes and fixed it immediatlely. It's sad I had to resort to literally a 45 minute conversation with retention to get this to happen. I have to find a way to block the opening on these phones. The 3.5 mm opening should have been on the side or dare I say the bottom. I know some people don't like that.
Looks like I’m not the only one with the same problem. My EVO was six months old and died to the point it wouldn’t even power up (no phone) insurance. So they ordered a replacement, this one has light leak everywhere, dinged up speaker phone and couple of dust specks, plus old battery. So I said I want another one. So week later I got another one. Holy ****, the second one was even worse then the first replacement. Light leak everywhere, bunch of dust in left lower corner, dinged up housing. I did not accepted that replacement. Called Sprint and they said they have no authority to tell the store to order me a new one and told me to talk to the store manager (like that will do anything) because they said it’s a cosmetic issue. What pisses me the most is that the warranty on refab. is only 30 DAYS. HTC/ Sprint doesn’t extend warranty to the end of the first unit. This is a total bull****. I lost 6 month of manufacturing warranty. Looks like HTC doesn’t stand for there product like Apple does. I never had those problems with exchanging Iphone’s. Warranty was always extended to the end of the original unit and you couldn’t tell that was a refab. or a brand new unit.
i check recently i have more than 5 stuck pixel. and 1 of it is like a bright white patch over there. just yesterday, i checked again and i notice many many black spots on the screen. it annoys me a little and i cant send it back due to export set from uk where im living in singapore. i find it quite annoying. wonder if it is possible to post it back to them for an exchange. i bought it a month ago.
munwaioblivious said:
i check recently i have more than 5 stuck pixel. and 1 of it is like a bright white patch over there. just yesterday, i checked again and i notice many many black spots on the screen. it annoys me a little and i cant send it back due to export set from uk where im living in singapore. i find it quite annoying. wonder if it is possible to post it back to them for an exchange. i bought it a month ago.
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It would be best to contact the seller to see if they would be able to assist you here.
Unfortunately, thats one of the drawbacks of purchasing a device from outside of the home country.
I believe the rule is that you need a minimum of 3 stuck / dead pixels together for a replacement. But seeing that there are other possible defects, they should be able to help you here.
They said that they are unable to help me. I have more than 5 stuck pixel. Im not how the system is in uk. So i would like to send back to it for a replacement or change willing to pay fof the poatage. Wonder how would it be done
Sent from my GT-I9100 using XDA App
Bottom left corner of my screen appears to be coming off. The corner is unglued and when you press you can see it moving. At the left side of the screen it also looks like light from outside is bleeding in between the LCD and the digitizer.
Has anyone had any problems with this? I'd take the phone apart and fix it, but if something goes wrong, I don't have the budget to get it repaired or get another phone all suggestions are welcome.
I had this exact same problem, I took it for warranty repairs, they replaced the digitzer, but the new one also seems to be a bit lose in the middle part of the phone, as when I press it it moves very slightly, send it back a second time, they said it was normal, and only if it came of like the first time (the right corner) then i should send it gain to them. The guys form the shop (a very big shop in Romania) said it was a known issue.
robogo1982 said:
Bottom left corner of my screen appears to be coming off. The corner is unglued and when you press you can see it moving. At the left side of the screen it also looks like light from outside is bleeding in between the LCD and the digitizer.
Has anyone had any problems with this? I'd take the phone apart and fix it, but if something goes wrong, I don't have the budget to get it repaired or get another phone all suggestions are welcome.
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I am waiting for a response on the warranty, if it's negative, I guess I'll have to start saving for a new phone screen, or at least the materials I need to try and fix it myself.
They have to accept it for warranty repairs if it wasn't dropt or smth like that, I'm also thinking of sending a complaint to LG on how my screen was repaired.
Never heard about this problem, probably the shop used non original parts.
_____________________________________Read more write less and be smart
It's a genuine G2 bought from a reputable source as brand new. Looking on reddit, I see I am not the only one with this issue.
robogo1982 said:
It's a genuine G2 bought from a reputable source as brand new. Looking on reddit, I see I am not the only one with this issue.
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So, just to post an update. The screen has been replaced under warranty, the phone should be here in a day or two.
Sweet.
EDIT: phone arrived today. New display (digitizer+LCD) and new front frame. Looks very good, and it does not protrude any more. I'm a happy bunny
cipry189 said:
I had this exact same problem, I took it for warranty repairs, they replaced the digitzer, but the new one also seems to be a bit lose in the middle part of the phone, as when I press it it moves very slightly, send it back a second time, they said it was normal, and only if it came of like the first time (the right corner) then i should send it gain to them. The guys form the shop (a very big shop in Romania) said it was a known issue.
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I just read this post of yours, turns out, the same thing is happening to my phone. The corners are now solid, but the middle is letting go. *sigh*
As I am due to start a new job soon (hopefully), I believe I will have the phone fixed somehow and give it to my girlfriend, and I'll get myself either a G3 or the new HTC One M9, if it comes out by then. As I don't have the mental strength to fight with the service again, and stay without my phone for another week.
robogo1982 said:
I just read this post of yours, turns out, the same thing is happening to my phone. The corners are now solid, but the middle is letting go. *sigh*
As I am due to start a new job soon (hopefully), I believe I will have the phone fixed somehow and give it to my girlfriend, and I'll get myself either a G3 or the new HTC One M9, if it comes out by then. As I don't have the mental strength to fight with the service again, and stay without my phone for another week.
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I know what you say, I didn't insisted with the service because it took them 9 days (the 2nd time I've sent them the phone for the lose middle part) only to say they won;t be doing any other repairs.
I will mail LG Romania to ask them for some explanations, seeing that it's not an isolated case, and after that I will file a complaint to the national organization for consumer protection which has been pretty efficient in the past.
If I will manage to resolve this issue I will post back here.
Thank you for your effort and response, and please do let us know of your results.