[Q] INSANELY slow AT&T speeds.. (4kbs down) - Nexus 4 Q&A, Help & Troubleshooting

I got my Nexus 4 last week and used my nano sim from my iPhone 5 using a adapter. I was getting around 1-2Meg down on most speed test.. Sometimes I would get 5-7Meg. However, lately it has been around 800kbs. I took my phone into AT&T and they didn't really know what was going on or had anything to say.. They gave me a MicroSim and changed my phone from "SkyRocket" to "Nexus 4" in the system. It seems after that.. that is when I can't get above 70K down on speed test. Any idea what I can try to do?
My APN settings are,
Name: AT&T HSPA+ (this can be whatever you like)
APN: phone
mmsc: http://mmsc.mobile.att.net
mms proxy: proxy.mobile.att.net
MMS port: 80
APN type: default,supl,mms,hipri

ATT probably has your data partitioned incorrectly. YOu are no longer on an "4g" plan. There is a thread in either this section or general section on specific ATT issues. Would take a look at that thread.
hope that helps
edit here is the link. i would suspect when they gave you the new card and updated your device in their system is when it got worse for you
http://forum.xda-developers.com/showthread.php?t=2139537

Thanks.. I just got off the phone with FOUR different ATT people and still can't get anything work.. none of them have even heard of a Nexus 4.. I am cancelling my contract and going to T-Mobile..

lol it's funny how none of them heard of the nexus 4. Ive applied so many times and they never hired me. -.-. W.e Im with solavei now.
I thought this issue would be an APN thing. Guess not. Now one thing to look at is Coverage. Hopefully you'll be happy.
If you want, Join solavei. We're a Tmobile MVNO with some differences. We have 4GB HSPA+ speeds and the rest is EDGE (compared to many who offer 2GB of HSPA+) and LTE APN is in the works. Of course unlimited talk and text. And another thing we have is conditional call forwarding which many other MVNOs dont have and that allows your calls to be forwarded. That allows me to use Youmail Visual Voicemail or Google voice for others. All for $49 + Taxes or free if you want.
Yes we are MLM but you don't have to do it if you dont want to.
What ever you choose, Hope you are satisfied

Related

Thinking about going with Simple Mobile...

So I got my Vibrant and used t-mobile and loved the service but unfortunately I got it just before a change to pricing plans and now I have some other options. I am actually considering moving to Simple Mobile, right now they will give a 3g Unlimited talk/text/web for 50 a month (no clue data cap but I do mostly wifi at home and avg 2-3gb streaming at most). Comparing plans and coverage It looks like Simple Mobile might be a good option for me right now but I just found out about them today at the mall.
So the first thought I had was to come here and see if others have any experience with the Vibrant on their network and if so how it worked out for them. So what do you guys/gals think of them?
back to the front page with this...
Simple Mobile is really good.... its month to month so no contracts...just bring your vibrant and buy the sim card and plan and ur set. Ive been using simple mobile for about 4-5 months using the unlimited everything for $60 and had no problems once you set the APN settings. If you tend to flash roms all the time, you should download an app called APN Backup and once you set the APN you want on the phone, you can back it up for easy restore after you flash a new rom.
In MMSC replace h**p with http
Code:
APN Settings:
Name: Simple Mobile
APN: simple
Proxy: 216.155.165.050
Port: 8080
MMSC: h**p://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: 216.155.165.050
MMS port: 8080
MCC: 310
MNC:260
APN type: internet + mms
Any data cap?
Sent from my T959 using XDA Premium App
Simple Mobile runs on T-Mobile's network, so you get the same coverage. They don't tell you but there's a 1GB data cap. If you go over it several times, they cut off your service.
Product F(RED) said:
Simple Mobile runs on T-Mobile's network, so you get the same coverage. They don't tell you but there's a 1GB data cap. If you go over it several times, they cut off your service.
Click to expand...
Click to collapse
Wow that sucks
Sent from my T959 using XDA Premium App
So if I have gotten to where I use the data away from WiFi only on rare occasion the data cap would not be a factor. thinking I might give it a try, if i don't like it i don't have to "re-up" i guess. anyone else have anything to say about them?
If you want unlimited data, you need to go with Sprint. They're the only carrier that actually offers unlimited Data.
Also, Sprint is pushing to remove bloatware from their devices, something the other carriers won't even think of (and that's a factor for some people).
Don't even think about it.
Sent from my SGH-T959 using XDA App
unknownnoob said:
Simple Mobile is really good.... its month to month so no contracts...just bring your vibrant and buy the sim card and plan and ur set. Ive been using simple mobile for about 4-5 months using the unlimited everything for $60 and had no problems once you set the APN settings. If you tend to flash roms all the time, you should download an app called APN Backup and once you set the APN you want on the phone, you can back it up for easy restore after you flash a new rom.
In MMSC replace h**p with http
Code:
APN Settings:
Name: Simple Mobile
APN: simple
Proxy: 216.155.165.050
Port: 8080
MMSC: h**p://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: 216.155.165.050
MMS port: 8080
MCC: 310
MNC:260
APN type: internet + mms
Click to expand...
Click to collapse
What he said... only I've only been trying it for about 2 weeks. So far I've found that T-Mobile's 3G/4G networks are juuuuust out of range of my house. The 2G speeds seem better than ATT though as long as I stay on the device and don't try any ToS violations with the laptop. The data caps don't thrill me either but as was said they all have them. I'll just have to go to Starbucks to download my Linux distros I like to play with.
Does anyone know if you gotta be unlocked for this? ??
Sent from a cell tower to the XDA server to you.
younix258 said:
Does anyone know if you gotta be unlocked for this? ??
Sent from a cell tower to the XDA server to you.
Click to expand...
Click to collapse
Nope. Any tmobile branded phone will do.
Sent from my SGH-T959 using XDA App
Don't know if this was said or not, but Simple Mobile operates using tmobile's towers, which is why 4G/3G works on the phones from Tmo. Tmobile doesnt own them, unlike Boost Mobile+Sprint which are actually together.
Anybody know if I have a tmobile branded phone, will I be able to get 3g with the $50 plan?
Dattack said:
Anybody know if I have a tmobile branded phone, will I be able to get 3g with the $50 plan?
Click to expand...
Click to collapse
If you have a T-Mobile branded phone or phone that supports 850/1900 MHz (both), you should get 3G. 4G (HSPA+, which is really also 3G) is 1700 MHz/2100 MHz.
I just realized that after going into the tmobile store they have a $50 plan prepaid also for unlimited (up to 2gb).
Dattack said:
I just realized that after going into the tmobile store they have a $50 plan prepaid also for unlimited (up to 2gb).
Click to expand...
Click to collapse
You can go past 2GB, but they'll throttle you to EDGE speeds and sometimes slower for the rest of the billing cycle if you do.
Product F(RED) said:
You can go past 2GB, but they'll throttle you to EDGE speeds and sometimes slower for the rest of the billing cycle if you do.
Click to expand...
Click to collapse
It's pretty much the same as simple mobile. I usually use only around 2gb anyways and i love the wificalling feature.
Dattack said:
It's pretty much the same as simple mobile. I usually use only around 2gb anyways and i love the wificalling feature.
Click to expand...
Click to collapse
Actually I read somewhere that buried in the fine print, Simple Mobile reserves the right to terminate your number if you keep going past 1GB of data a month.
I was with simple mobile for two months and it was painful. I just loved being threatened every day to have my account suspended because I hit the 2gb limit in the last week of both my months. Texts from them everyday. I don't teather either.
Plus I had to hack the mms apk to have the user agent changed for it to work. They never tell you they block it without the hack. They just keep you trying same settings over and over. Did the hack and default apn worked work mms immediately.
I am with t mobile prepaid and much happier. More data I barely even get close to capping and better customer service.
Simple mobile didn't even care to try keep me when I had then verify my account info so I could do a transfer. They asked me why I wanted to verify it. Stop I told them
With calling mart discounts I only pay 4-5 bucks more. At most.

[Q] Is anyone in NYC getting decent data speed on ATT

Hi,
I've read pages and pages of APN threads and still can't get decent speeds on ATT (nor can I send MMS).
Is anyone in NYC getting good speeds as well as MMS capability?
If so, would you mind listing the APN settings that you're using?
Thanks,
Chris
What APN are you using? And what plan are you on (dunno if it makes a difference as IMO it shouldn't).
What speeds are you getting currently also?
I, too, am in NYC with AT&T. I have used both the 'phone' and 'pta' APNs and all variations thereof and have settled on the 'pta' APN.
The best speeds the N4 managed to get with any of the APNs I tried was probably close to 1600kbps down/ 250kbps up and 225ms ping. This is in Midtown Manhattan and Brooklyn Heights. Although the phone consistently connects to HSPA+ 21.1 network, I am just not seeing the hypothetical speeds everyone is talking about.
In any case, this doesn't concerns me all that much. Data speeds are still sufficient enough for my needs and at home I have it connected to wifi anyway.
Never tried MMS since I dont message over cell networks.
Oh and my sim and data plan is LTE provisioned. I think the recommendation is to use 'phone' APN with non-LTE sims and 'pta' APN with LTE sims. I'd recommend just set it and forget it. No point obsessing over it.
Another tip I've heard is to try to restart the phone after every APN change for the changes to *really* take effect.
Klondikebar_ said:
I, too, am in NYC with AT&T. I have used both the 'phone' and 'pta' APNs and all variations thereof and have settled on the 'pta' APN.
The best speeds the N4 managed to get with any of the APNs I tried was probably close to 1600kbps down/ 250kbps up and 225ms ping. This is in Midtown Manhattan and Brooklyn Heights. Although the phone consistently connects to HSPA+ 21.1 network, I am just not seeing the hypothetical speeds everyone is talking about.
In any case, this doesn't concerns me all that much. Data speeds are still sufficient enough for my needs and at home I have it connected to wifi anyway.
Never tried MMS since I dont message over cell networks.
Oh and my sim and data plan is LTE provisioned. I think the recommendation is to use 'phone' APN with non-LTE sims and 'pta' APN with LTE sims. I'd recommend just set it and forget it. No point obsessing over it.
Another tip I've heard is to try to restart the phone after every APN change for the changes to *really* take effect.
Click to expand...
Click to collapse
Today I switched to the non-LTE 4G plan.
My APN is as follows:
APN: phone
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
APN type: default,mms,supl,hipri,fota,admin
APN protocol: IPv4/IPv6​
I'm lucky to get 1.5mbps. Seems pretty awful to me.
AT&T has been having outages in Manhattan today, so I'm hoping that has something to do with it. I had to really drill into the guy to get him to give me a non-LTE provisioned 4G plan, hoping that would help. It obviously hasn't.
czucker said:
Hi,
I've read pages and pages of APN threads and still can't get decent speeds on ATT (nor can I send MMS).
Is anyone in NYC getting good speeds as well as MMS capability?
If so, would you mind listing the APN settings that you're using?
Thanks,
Chris
Click to expand...
Click to collapse
Not that I have a ATT sim directly, I use Straight Talk - ATT sim. I was able to get 4-5mbps download and 1-1.5mbps in Flatiron district. Approximately the same in Jersey City. Park slopes it was a little slow.
Again I am on a MVNO based on ATT so orignal ATT phones should get better speeds. I use the APN att.mvno
czucker said:
Today I switched to the non-LTE 4G plan.
My APN is as follows:
APN: phone
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
APN type: default,mms,supl,hipri,fota,admin
APN protocol: IPv4/IPv6​
I'm lucky to get 1.5mbps. Seems pretty awful to me.
AT&T has been having outages in Manhattan today, so I'm hoping that has something to do with it. I had to really drill into the guy to get him to give me a non-LTE provisioned 4G plan, hoping that would help. It obviously hasn't.
Click to expand...
Click to collapse
Do you know if non-LTE 4G plans/sim lets you access the HSPA network? I was told by (rather rude) sales reps at my first attempted AT&T store that they will give data plan with 4G access only to their "branded" phones.
AT&T hasn't given me issues thus far, but man, getting service working on the N4 has been such an ordeal! I have had to storm out of two stores because the sales reps wouldn't even agree to do anything with my phone because "it is not an AT&T phone" and were downright rude. One of them even suggested "there are always other networks you can go to...". I had to use my friend's 4G phone to get myself a free LTE capable sim.
Klondikebar_ said:
Do you know if non-LTE 4G plans/sim lets you access the HSPA network? I was told by (rather rude) sales reps at my first attempted AT&T store that they will give data plan with 4G access only to their "branded" phones.
AT&T hasn't given me issues thus far, but man, getting service working on the N4 has been such an ordeal! I have had to storm out of two stores because the sales reps wouldn't even agree to do anything with my phone because "it is not an AT&T phone" and were downright rude. One of them even suggested "there are always other networks you can go to...". I had to use my friend's 4G phone to get myself a free LTE capable sim.
Click to expand...
Click to collapse
Yes, they have two 4G plans. One is Smartphone 4G LTE and the other is Smartphone 4G. The non-LTE 4G plan supports HSPA+.
I had to argue with a tech support guy over live chat for ages and eventually ask for a supervisor. The chat log kind of makes for funny reading.
Unfortunately, after all my needling, I feel kind of like an ass. It didn't seem to help at all.
Also note, if you get a non-LTE 4G plan, you have to use the phone APN. The pta APN will only work with LTE plans (so far as I know).
kewlguy said:
Not that I have a ATT sim directly, I use Straight Talk - ATT sim. I was able to get 4-5mbps download and 1-1.5mbps in Flatiron district. Approximately the same in Jersey City. Park slopes it was a little slow.
Again I am on a MVNO based on ATT so orignal ATT phones should get better speeds. I use the APN att.mvno
Click to expand...
Click to collapse
The mvno APN is Straight Talk only. Still your speeds are better than mine. I've been getting ****ty speeds in Midtown, DUMBO, Brooklyn Heights and Midwood.
T-Mobile is looking better and better.
czucker said:
The mvno APN is Straight Talk only. Still your speeds are better than mine. I've been getting ****ty speeds in Midtown, DUMBO, Brooklyn Heights and Midwood.
T-Mobile is looking better and better.
Click to expand...
Click to collapse
damm guys thats really sad to hear iv been thinking of trying out at&t as its supposed to be slightly better then t-mobile id hope you guys would be getting better speeds in nyc i have run a number of speed tests in manhattan,staten island, brooklyn (midwood) sheapshead bay area here is a link to my speed test results in midtown http://www.speedtest.net/android/309048821.png speeds seem to be faster iin the morning. what speeds are you guys getting in different areas on at&t ?
So what is "Data Unlimited for Smartphone Personal" categorized as? 3G?
I do see I get HSPAP at some spots.
SysAdmNj said:
So what is "Data Unlimited for Smartphone Personal" categorized as? 3G?
I do see I get HSPAP at some spots.
Click to expand...
Click to collapse
I believe so, yes. I do find AT&T's variety of data plans a bit confusing though.

AT&T Setup for Nexus 4

I've seen this come up on several threads and I get chats about it all the time. I work for Consumer Data Support at AT&T. This is not an official AT&T statement, just trying to help out my fellow Nexus users. This will only apply if you have an actual AT&T account, not pre-paid service or third party service. When you get your N4, you need to have an AT&T microSIM that is either active or new. Any SIM that was used previously and taken off of an account is no good.
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
The most important part is the next step, the reason everyone's getting crappy speeds is the APN. LG programed the default AT&T APN as wap.cingular, that's an old APN. Use the following settings and restart your phone. You should be all set.
Name: AT&T
APN: phone
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,mms
APN protocol: IPv4
Bearer: Unspecified
*On another note, if you're trying the LTE hack, you will need to have an LTE data plan on your account. Which means you need an IMEI for an LTE phone (one that AT&T will recognize) on your account for them to add the LTE plan. Once you've got that use the same APN settings, but change the APN from 'phone' to 'pta'.
I'll be happy to answer any questions on this, however if you want AT&T policy info or to ***** about your service I'm going to tell you to go to the AT&T website or to call 611.
- Exlipse
Twitter - @ExlipseVII
Nexus 4 - Euroskank Jellybro - Trinity
Nexus S - Jellybro
Hey man...this kicks ass. I'm REALLY hoping this solves my odd network issues. I can surf the web and use Spotify/Pandora, among other things, all day no problem but Facebook rarely works (yet I get notifications...), I can't SEND email (yet I receive it...) and the speedtest app errors out after the ping test.
Can you get me that MMSC? PM...text message...whatever, I don't care. Hoping this would fix these couple issues and make my phone perfect!
thanks so much...i have like 5 apns and i will try this one.:good::good:
Thanks for posting this, it's appreciated! These settings have been floating around the forums though, with some slight differences. For example, the settings I'm currently using came from the "how to get 4g speeds on AT&T" thread in the general section. They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Oh, and the MMSC setting is: http://mmsc.mobile.att.net
Sent from my Nexus 4 using Tapatalk 2
Looking like it's still not working for me with those settings...ideas?
k_nivesout said:
They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Click to expand...
Click to collapse
I don't see the IPv6 making a difference unless you're using something that requires it. As far as the APN type, what I posted is what I've been using, I'm not really sure what function those other types imply.
Oh, and the MMSC setting is: ...
Click to expand...
Click to collapse
Yes! This is the MMSC address. Thanks!
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If you still have the LTE plan on your line, the PTA APN should work fine. I haven't personally tested it though. You can always change it to phone and test it out. The other settings are the same between the two.
gotzaDroid said:
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I did have problems using IPv4/IPv6 as well, that was on StraightTalk. Not sure how it effects devices on AT&T, based on this though I would recommend keeping it on straight IPv4 unless 6 is needed.
Exlipse said:
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
Click to expand...
Click to collapse
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If your previous phone was a skyrocket(LTE capable device), I'm assuming your plan is provisioned for 4g. You do realize you wont get the same speeds with the N4 vs skyrocket no matter what settings you try.
---------- Post added at 10:47 AM ---------- Previous post was at 10:40 AM ----------
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
Click to expand...
Click to collapse
Right, the IMEI must be recognized by the system as HSPA+ / LTE / Etc to get the right plan.
I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
Click to expand...
Click to collapse
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
eep2378 said:
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
eep2378 said:
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
This will definitely work. I certainly didn't tell anyone to do this though =D
Exlipse said:
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
Click to expand...
Click to collapse
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Rmac2 said:
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
Click to expand...
Click to collapse
Well, I would call back and speak to someone else. I'm using the IMEI number from my SGS2(i777) without any issue.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
Click to expand...
Click to collapse
The data tag does not turn colors, it will still be grey on H+ as well.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan...
Click to expand...
Click to collapse
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
To your last question, the answer is simple. Because you didn't buy the phone from ATT and sign another 2 year contract, they could give a crap about wasting energy to properly resolve your issue.
I went through something similar when I first got my N4. A supervisor basically told me, "because the phone wasn't built for their network(didn't buy from them), they could not guarantee results regarding data". WHAT?? I simply told them, it has absolutely nothing to do with whether the phone was "built" for your network, it accepts the SAME bands, as YOUR NETWORK, end of story!!
and domiogy
Exlipse said:
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Click to expand...
Click to collapse
Thanks! I've gotten more information from you than several calls and visits to AT&T. Oddly, I just did a speed test and now I'm getting 5M downloads (matching the One X+ and iPhone 5) so maybe a APN change finally is working for me. I'm using the "phone" settings. I'll be satisfied with these speeds, but it still doesn't resolve a bigger problem that other N4 newbies will experience. I had to create the APN myself... and even knew to check these forums for help... something most customers will never do so they will be stuck with poor data performance on a great phone.

Straight talk n4

Anyone using att/straight talk ?
What are your APN settings ?
My data is unbearable Slow!
I have to use WiFi to do anything!
On my old HTC inspire I avg 5-7down...
This is in the USA Kansas area
Sent from my Nexus 4
Are you sure you have 4G (HSPA+) or even 3G AT&T service for that matter in your area? A lot of rural areas are only 2G on AT&T's network. And a word of advice on ST AT&T running a lot of speedtests in one day will cause you to go over their daily limit resulting in you getting throttled down to 2G speeds for the reminder of your month. The daily limit is somewhere between 50 and 100 MB and one speedtest alone can use up to 12MB. People also report being throttled after hitting 1.5GB of usage in a month.
Edit: sorry just saw the H in your picture so it would appear you might be throttled by AT&T if your settings are right. Not sure if the H would still show up if your throttled as I've never had it happen to me. So not really sure.
Here are the APN settings I use
Name: StraightTalk
APN: att.mvno
Proxy: Not set
Port: 80
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.cingular.com
MMSC proxy: 66.209.11.33
MMS port: 80
MCC: 310
MNC: 410
Authentication Type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled (tick mark checked but grayed out anyways)
Bearer: Unspecified
myturbo1 said:
Anyone using att/straight talk ?
What are your APN settings ?
My data is unbearable Slow!
I have to use WiFi to do anything!
On my old HTC inspire I avg 5-7down...
This is in the USA Kansas area
Sent from my Nexus 4
Click to expand...
Click to collapse
Are you on AT&T SIM, or T-Mobile SIM?
First, I would go to APN settings and try "Reset to defaults" from the options menu.
If you still have issues check the settings against http://www.straighttalksim.com/support.php #4 Update Settings.
Lastly, check one of the many threads already posted in the Nexus 4 General forms;
http://forum.xda-developers.com/showthread.php?t=1996686
http://forum.xda-developers.com/showthread.php?t=2120957
Yep have the same settings.
Att yes said that in first post... Also said what speeds I avg on last phone . in same exact area
Sent from my Nexus 4
myturbo1 said:
Yep have the same settings.
Att yes said that in first post... Also said what speeds I avg on last phone . in same exact area
Sent from my Nexus 4
Click to expand...
Click to collapse
Then I would think you're being throttled.
That's horrible then. I've only used a total of 663Mb of data (3g/4g) .. Use WiFi mostly
I think I need to contact straight talk then.
I would use T-Mobile Sim . but about 4yrs ago I had T-Mobile. & It sucked in my area
Sent from my Nexus 4
I have confirmed calls from straight talk.
I am throttled to 0.26 MBS (avg)
They are now throttling after 1gb or a unsaid amount per day.
Paying your bill will not lift this.
Supposedly letting your service expire. Then paying your bill will lift the throttle until the limit is hit.
I am getting a T-Mobile Sim to try now.
Sent from my Nexus 4
Just for a call threatening to shut off my service.
This is fn bullshish !
Sent from my Nexus 4
i think AT&T has been tightening the reigns for their MVNOs. pretty much all of the ones that offered unlimited are now suddenly limited.
I told straight talk they need to send me a T-Mobile sim card for free. Lol
If they don't. I will be dropping my service!
Sent from my Nexus 4
I dumped ST and went with AT&T's own GoPhone plan for $50 a month. Its only 1 GB of data a month but at least I know the limit and its not some arbitrary number. Plus I was afraid of losing my phone number which I ported to ST for violating some obscure rule of theirs like streaming video. Also their customer service is abysmal to say the least. Would love to go to T-Mobile but it sucks everywhere in Michigan and their new LTE ain't going to fix that as the state is 99% rural and will never get it let alone HSPA.
is there a way to bypass throttle?
So I have seen in some threads that turning data on and off as well as airplane mode tricks the system. But it does not work for me. Any one know how to do this and how can I stop them from knowing how much data I'm using?
Get T-Mobile Truly Unlimited
30gb this month so far and still getting 14mbps
[LG NEXUS⁴] [LIQUIDSMOOTH] [MATR1X] [POETIC BLK BUMPER] [APEX PRO] [TAPATALK PRO]
Lol nice..
Ajay note their is no way to "trick the system"
Your just sol
Sent from my Nexus 4
kzoodroid said:
I dumped ST and went with AT&T's own GoPhone plan for $50 a month. Its only 1 GB of data a month but at least I know the limit and its not some arbitrary number. Plus I was afraid of losing my phone number which I ported to ST for violating some obscure rule of theirs like streaming video. Also their customer service is abysmal to say the least. Would love to go to T-Mobile but it sucks everywhere in Michigan and their new LTE ain't going to fix that as the state is 99% rural and will never get it let alone HSPA.
Click to expand...
Click to collapse
i was looking into this. is there a way to sign up for the gophone online at the $50 rate ($25 monthly plan + $25 1GB data)?
if not, how would i go about arranging this?
After allot of calls & me complaining
Sent from my Nexus 4

Nexus 4 AT&T SLOW Data

I just got my Nexus 4 yesterday. I bought a sim adapter for a nano sim. The sim came from my iPhone 5 and I put it in my Nexus 4. The cell service picked up and worked, however data did not.. After scouring the internet I found some APN settings that would actually get my on the data network. However, it is really slow..
Android 4.2.2
Rooted (Using Nexus Toolkit)
AT&T iPhone Unlimited Data Plan
I have attached screenshots of my APN settings.. I am only getting around 300K for download speed.. On my 4S I can get 12Meg in the same area.
svfusion said:
I just got my Nexus 4 yesterday. I bought a sim adapter for a nano sim. The sim came from my iPhone 5 and I put it in my Nexus 4. The cell service picked up and worked, however data did not.. After scouring the internet I found some APN settings that would actually get my on the data network. However, it is really slow..
Android 4.2.2
Rooted (Using Nexus Toolkit)
AT&T iPhone Unlimited Data Plan
I have attached screenshots of my APN settings.. I am only getting around 300K for download speed.. On my 4S I can get 12Meg in the same area.
Click to expand...
Click to collapse
After reading.. it looks like my phone does not show up in AT&Ts system and I need to go in the store because I am locked in a crappy "3G" zone.
svfusion said:
After reading.. it looks like my phone does not show up in AT&Ts system and I need to go in the store because I am locked in a crappy "3G" zone.
Click to expand...
Click to collapse
once you get your plan set to -smartphone 4g- check out this apn, its what i used to get up to 11mbs pretty consistently around the dc area..
http://www.reddit.com/r/nexus4/comments/14g245/psa_nexus_4_att_and_you_how_not_to_get_screwed/
i already had an sgs3 on a 5gb a month lte plan.
all i did was call up att and get them to switch me from an lte plan to a smartphone 4g plan. i believe they already have the correct imei for the nexus 4 now as opsed to the major pain in the butt everyone went through back when the n4 first came out.
rooted my phone and when i flashed a cyanogemod nightly.. upon boot it had the "wap.cingular" apn which gave me hspa+ but only max speeds of around 6mbs down 1mbs up, pretty consistently..once i changed to the "phone" apn in the link i provided you my speeds went up to 11mbs down and aroud 1.5 up..hope this helps a little
Johnny424 said:
once you get your plan set to -smartphone 4g- check out this apn, its what i used to get up to 11mbs pretty consistently around the dc area..
http://www.reddit.com/r/nexus4/comments/14g245/psa_nexus_4_att_and_you_how_not_to_get_screwed/
i already had an sgs3 on a 5gb a month lte plan.
all i did was call up att and get them to switch me from an lte plan to a smartphone 4g plan. i believe they already have the correct imei for the nexus 4 now as opsed to the major pain in the butt everyone went through back when the n4 first came out.
rooted my phone and when i flashed a cyanogemod nightly.. upon boot it had the "wap.cingular" apn which gave me hspa+ but only max speeds of around 6mbs down 1mbs up, pretty consistently..once i changed to the "phone" apn in the link i provided you my speeds went up to 11mbs down and aroud 1.5 up..hope this helps a little
Click to expand...
Click to collapse
These are the settings I use, but at the end I use IPV4 only. I found that having the 4/6 setting selected, is getting random times of data cycling on and off rapidly. The 4 only setting has been great so far.
Sent from my Nexus 4 using xda premium
NEXUS 4 ATT Slow download fixed
Here is my APN setting:
Name : AT&T HSPA+
APN : phone
username: [email protected]
Pasword CINGULAR1
MMS Port: 80
MCC: 310
MNC: 410
APN Type: default,admin,fota,mms,supl,hipri
APN Protocol: IPv4/IPv6
APN Roaming protocol: IPv4/IPv6
With this I get speed between 6-8 MBPS.

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