Database Users

my phone try to switch off itself!

Hi all,
since 2 days ago I have this problem. The screen switch off itsel,and sometimes the power buton just doesn't work.
Also, sometimes, pops up the window saying if I want to swich it off, like when we press the power buton for a few seconds...but without doing it!!
I really don't know what to do, is very anoying. I thought might be because the other day I went for a walk, and was raining, so could get wet(?) ..don't know if that could be the problem, but anyway, that was friday, and today Sunday still happen the same.
Any ideas? Might get the buton blocked? If so...how do I unblock it?
I check the screws, and don't know what tool would be good if i need.. might be an special one ?
Thanks in advance.
Carles

Screen switches off
I have a Tytn (Hermes) the phone comes on sometimes and works , then on occasions it would be on , but the screen is off . The backlight stays on but nothing on screen. Push the power button and sometimes it will come back on , other times i have to remove the batt and wait a couple of hours before the screen comes back on . When it is like this then even if you reboot , it goes past the htc logo and just before windows loads the screen goes off .I have re installed the shipped roms again as at first i thought it was a software problem . I can see my phone on active sync and i can also load software to and from the phone , even with the phone screen off . any suggestions would be appreciated . Thanks
Natty Fish

Touchscreen Unresponsive After Sleep

Anyone else have this problem? Sometimes, if the screen goes to sleep, when I wake it back up, the touchscreen is unresponsive. I have to soft reset to get it to start up again. Any ideas on how to fix it?

I had the same problem, and flashed another rom, and problem gone.

Hello guys,
I was just searching through the forum with this exact problem and found this thread.
If the phone wakes up from sleep the touchscreen is unresponsive for a few seconds. If I insist to press it it only takes longer for it to respond. This is a very big problem because I sometimes miss calls because I can't answer them. Not even the for hard buttons don't work (maybe because they are also touchscreen).
I've tried flashing different ROM's (Miri, Dutty, NRG) even flashed back to the standard one and again back to a 6.5 one (as I saw this step fixes a lot of problems for some people) but the result is the same. I'm running out of ideas.
I don't think it's a hardware issue because if i leave the phone until the backlight dims and touch it, it goes back on, so it registers the press but doesn't act on it.
It's a very serious and I'm hoping someone here has a solution.

Nobody else is having this issue? Is there no hint on what is going wrong with our phones?
It appears it's happening more and more often and the screen is dead for more and more time.

Hi
I have had the same problem but solved tonight
There are many threads about this but no real solution I tried them all.
My first HD lasted till last week when I had to replace it because of a "Newton Ring" problem. In 10 months of ownership I got a screen freeze maybe 5 times.
My new replacement arrived last Saturday - same original Orange Rom and radio.
I have loaded exactly the same programs from the old phone and have found that when I put it in sleep mode via the power button its a 50/50 chance of it waking up. Receiving a text message does not wake it up either.
I can hear the volume control working and the haptic buttons provide feedback - but black screen. If I hold the power button down I get the bleep to ask if I want to power the device off - then all goes dead. If I wait 5 minutes the haptic buttons/volume buttons work again and the screen comes alive revealing the yes/no option to power off.
Also strange whilst in this locked state the orange charging light comes on - when it goes off I know i can wake the screen up !
I tried :
Enabling and disabling the Today Screen timeout
Auto adjust backlight off and on
Different screen brightness
Manual/default operator selection
Checked HD Tweaks settings were correct in registry and things I can't remember.
What has worked :
Start - Settings - System - Power - Advanced and unchecked the box "turn off device if not used for 5 minutes"
The daft thing is this was enabled on my old phone and would always wake up with a text/call or power button push !
What has changed ?
r
Andrew

Update - Found the problem
Whilst the above fixed my freeze problem it has been bugging me why - as the advanced power features are useful and I don't always remember to hit the power button to sleep the device.
I have now realized what was not set up the same as my old phone.
No start up password !
To enable this I found this thread http://forum.xda-developers.com/showthread.php?p=5004821 and changed my registry setting to 0.
This immediately takes you to the lock screen where you can now enter your password details and make them stick.
I now have a start up password and can set the timeout to 24hrs.
All the power settings now work correctly - and no screen freeze
r
Andrew

Spoke too soon
3 hours ago went to use my phone - black screen
Connected via activesync and MyMobileR.
Rebooted and got the "Microp Version Mismatch 0" message.
Checked out threads about this error on the mainly Diamond forum and can confirm my screen is well and truly dead.
Contacted Orange and they are sending another replacement tomorrow.
What p*sses me off is the number of hours I have spent to get one normal days use.
r
Andrew

Sorry to keep posting to this thread - but I am hoping that my experiences may help somebody
As said I am getting a replacement tomorrow and in one of the threads a guy said put it in the fridge for 20 minutes !
Well I thought what the h*ll and did.
Wrapped it in some tissues to absorb the condensation when I took it out - replaced the battery and it works - no Microp message and has behaved ok for 6 hours.
Got to be a hardware issue ?
Your thoughts.............
r
Andrew

Hi Bigfish,
please let me know the phone is still ok after more hours out of the fridge. i have similar problem on my HTC touch- ELF and i have been searching for solution, and i found this
http://www.fixya.com/support/t982721...not_responding .
i do not have tools to open it myself and would like to try it.
if you r familiar with it please let me know.
cheers
M.

Hi
Sorry your link is not working.
As to the phone it was still ok 26 hours later when I had to exchange it for my replacement.
Weird !
r
Andrew

Hi Andrew,
the fridge trick did not work for me. i kept searching for solutions and i found out that the problem is the digitizer (the touch screen). it might have received a shock (dropped on the ground) or other unusual pressure (in the pocket), and the digitizer gets out of initial position. the digitizer takes that contact as a tap -a continious tap- and does not respond to other taps. you might have to open the device and reposition the digitizer or replace it is there is some damage.
cheers
mumur

Sorry to hear that.
My replacement phone - so far has behaved perfectly.
r
Andrew

it strikes me that if I shake the phone that the phone jamming. I get no response. Even when I tap my finger hard against the rear top I get a crash. The only solution is to take out the battery and reboot. I think it has to do with a hardware problem.
there are others who also suffer from it?

Touch2 Self-Power Off intermittently and unable to power on again via Power button

My Touch2 was purchased on 16-Nov 2009. It experiencing intermittent self-power off problem when phone was left ideal for couple of second! I believed it was referred to many as Standby-of-dead (SOD) problem.
Secondly, the phone "freeze" intermittent when charging with power adapter.
For both cases, the phone cannot be turn on via the Power button. Must perform manual Reset to power on the phone each time.
I performed FACTORY Reset 5 times already; disabled the Touch2Flo; disabled ALL auto power off; disable auto switching of Band.. yet none of it resolve the problem. I feel like throwing the phone against the wall many times!!
Any expert views highly appreciated!
[ROM Version: 1.28.707.3 (66092); Radio Version: 3.49.25.05; Protocol version: 61.42t.25.31H]
##UPDATE: I logged a problem ticket with HTC Service center at Malaysia 2month ago. The service center called and they offered to change the motherboard. I had it changed unfortunately the problem still persist. And worst still the touch screen didn't not respone after a while. I sent to fix and waited for another 2weeks, and they changed the 2nd motherboard. (It's under warranty thus FREE of charge!) I'm been using the repaired phone for past 2monts WITHOUT any intermittent power off issue.. YIPPI!
P/s: My batt Serial No: 1GKA299KQQ4912. Part No: 35H0015-11M. The HTC repair report did not mentioned whether they change my batt nor I cannot confirmed whether it was the "-07M". Anyway, I'm glad that my nightmare is over for now

Do you mean a "hard reset" when you mention "factory reset"? If that did not help.......my suggestion would be to send it to HTC service......
Success...

Same Problem
Same problem here. first it happened 1 time a month but now it happenes 2 times a day.
i have newest htc rom
i think it has something to do with the sms. when i wrote much sms so that history has over 200 sms the boot sequence and every thing is very slow for about 15 minutes.
someone else got same problems?

Description I have recently bought a new htc touch2(special Version) phone with 8GB SanDisK microSD. . the problem i'm facing is that when my phone's unused for a few seconds and it goes into standby , it does not come out of that mode.... The only thing that can be done after that is a Hard Reset . . . . .also the volume rocker does not work in the default music player...i cud wrote 10 more bugs here . . . .kindly help me out with this issue

return the phone back and get ur money back ... if hard reset isnt workin , then it's a mechanical problem and it couldnt just be fixed with soft fix or somethin like that ...
get a real Touch2 , not some special editions which have bugs like urs !

The same is happening to me, but I realized that if you press power button and wait aprox 60 seconds the screen turns on. Obviously this is not useful.

i had the same problem. phone refusing to come out of sleep mode (screen would not unlock) found a fix on the htc official web site called:
(Update for HTC Touch2 – Owner Information )
and all is ok now. hope this helps

My experience...
Please take care of your battery! Especially the way you charge it really matters.
Better always charge with an official charger.

andyrew said:
i had the same problem. phone refusing to come out of sleep mode (screen would not unlock) found a fix on the htc official web site called:
(Update for HTC Touch2 – Owner Information )
and all is ok now. hope this helps
Click to expand...
Click to collapse
I updated my touch2 two days ago and worked
But five minutes ago it turned off again i ll call support support service tomorrow and post the answer..

Got the same problem. Russian dealer says that it is the accumulator's fault. What is the S/N of accum on problem device? If it ends with 35, that is the problem. Good accums goes with 07M end of S/N. Try this, many people solved it so. I'm waiting a new accum too

Try recalibrating the battery:
By completely discharging it and then charging it to the full with phone switched off. I do not know about Mega but it worked for my Gene.
Also, that unable to wake up from standby problem will be solved if you install the personal information update from HTC and in the lock screen mode, choose windows classic instead of the default mode.
I faced this issue once and solved it. After the update though you can use the default lock method (slide to unlock)... looks like HTC got the idea from S2U2

I'll bring my phone to dealer today. Hope they will change to another one or will do the moneyback

Service says that trouble is in the battery. "Bad" accum S/N ends with number 11, "good" - with 07. In 3 days I'll take my device back with new accum and we shall see)

I've heard something like that in relation with some SIM.

Alarm:battery
I am sure that the problem described should be related to shoddy batteries.Try change one (better non-official HTC),and it would solve the bug. I say this totally thru my own long pains-taking experience. Believe me!

I've also got this problem. And what's worse, I read on the internet that many more (older) HTC devices cope with this problem. I've just done a Hard Reset and i'll check whether it works now.
I hope I do get a working one if I send it back to the store :s

simPlexicallity said:
I've also got this problem. And what's worse, I read on the internet that many more (older) HTC deviceS cope with this problem. I've just done a Hard Reset and i'll check whether it works now.
I hope I do get a working one if I send it back to the store :s
Click to expand...
Click to collapse
Can you tell me where did you read this?

Dunno but a week ago I searched with google on 'HTC turn off', 'HTC screen off' & 'HTC turns off automatically' etc. You will find many hits... (only winmo phones though)

This is Major issue , i got Touch2 a few days back and the auto-shutdown has bugged me many times.
My vendor asked me to reset the phone, after reset so far i had no problems of auto shutdown,
But when i plug the USB into my system attached to phone it shut downs

I'm having same problem with same feelings
has anyone managed to resolve the issue.. I've tried latest rom, even customized ones but no luck..
DrJason said:
My Touch2 was purchased on 16-Nov 2009. It experiencing intermittent self-power off problem when phone was left ideal for couple of second! I believed it was referred to many as Standby-of-dead (SOD) problem.
Secondly, the phone "freeze" intermittent when charging with power adapter.
For both cases, the phone cannot be turn on via the Power button. Must perform manual Reset to power on the phone each time.
I performed FACTORY Reset 5 times already; disabled the Touch2Flo; disabled ALL auto power off; disable auto switching of Band.. yet none of it resolve the problem. I feel like throwing the phone against the wall many times!!
Any expert views highly appreciated!
[ROM Version: 1.28.707.3 (66092); Radio Version: 3.49.25.05; Protocol version: 61.42t.25.31H]
Click to expand...
Click to collapse

Telephone Cant go into standby lockscreen

Hello All!
Just got my Samsung Omnia 7 today. I think my unit is broken and I dont know if its hardware or software related.
Whenever I want to put the phone in standby I click the power button like you normally do, but then it says "goodbye" and turns off the phone completely instead of going to the lock screen, like on my android. I have taken the battery out and back in still the same. It is updated with the latest firmware already.
What can be causing this error and Do I already have to return it because its broken
Any ideas would be appreciated.

testomania said:
Hello All!
Just got my Samsung Omnia 7 today. I think my unit is broken and I dont know if its hardware or software related.
Whenever I want to put the phone in standby I click the power button like you normally do, but then it says "goodbye" and turns off the phone completely instead of going to the lock screen, like on my android. I have taken the battery out and back in still the same. It is updated with the latest firmware already.
What can be causing this error and Do I already have to return it because its broken
Any ideas would be appreciated.
Click to expand...
Click to collapse
A quick press (rather than press & hold) locks my screen

Omnia Pro B7610 ALL HANGS! Can't Hard-Reset! Can't Recharge!

Hi Bros & Pals!
I have an issue on my trusty Samsung Omnia Pro B7610 running on Windows Mobile. Recently it failed me badly and it was just trying to to read a sms and it hangs from there.
Therefore I tried Soft-Reset by pressing the reset button on the phone and it will reboot and stays at "Samsung Logo" screen.
Nothing can be pressed and seemed working even after re-insert the battery.
When I plugged the phone to a wall charging outlet, it will shows a big battery in the centre but doesn't show the "Blue" Bars moving or show signs of recharging. So if I plug it out, it will just stays at that "Battery" screen forever.
I tried searching for Hard-Reset Method but don't seem to work at all.
Pressed: (Reset) + (W&L + Lock + Start Call + End Call)
Tried to Re-flash the phone but the problem is that I can't even switched it on for "initial" Active Sync detection and this phone was never connected to my computer at all.
I hope any kind useful information that could bring my phone back to life would be great help
Thanks for spending time reading my thread.

Hmmm.... Waiting for some useful information...

Same problem, any solution?
I've exactly the same problem, any one has any idea how to overcome this problem?