[Q] Dent under the glass/screen? Please help. - Nexus 4 Q&A, Help & Troubleshooting

Hello everyone.
I have notice a problem with my nexus 4.
It's like it's a dent under the screen that's only visible when light is reflected on it. And it's only visible from the side.
I'm really confused because its not really affecting the screen when it's on and dosent seem to cause any problems.
I've found a video on YouTube were a guy filmed how nexus to show how it looks.
He has he's phone up side down sp you have to look at the top off his screen on the video. It's most visible at the end of the video.
Can you guys please look at the video and after at your phones and look if you have the same problem.
http://m.youtube.com/watch?v=YMMOdbtMjEA

Even if you don't see it, please write and let me know.

Replacement
I don't see the problem, but I'd definitely call Google and explain what's going on. I bet they will send you a replacement.

RyanDodd said:
I don't see the problem, but I'd definitely call Google and explain what's going on. I bet they will send you a replacement.
Click to expand...
Click to collapse
Okay. But I live in Sweden so I can't really call Google. But I will try to go to the store where I bought the phone to get a new phone.
But the thing is that I do think that many people have this but haven't noticed it. I mean, it's really hard to see. But now that I know it's there. I see it all the time when the screen is off and when the light hits the screen.
Sent from my Nexus 4 using Tapatalk 2

If' the screen works, what's the problem?

ismethajametovic said:
If' the screen works, what's the problem?
Click to expand...
Click to collapse
I don't know. I guess it bothers me that the screen is dented.
Sent from my Nexus 4 using Tapatalk 2

I have this too, top left corner, you can only see it when the light hits it at a certain angle. The thing is the screen is unaffected by it so i'm tempted just to ignore it as the rest of the phone is perfect :good:

Okay. It seems like I'm not alone at least. You haven't noticed any trouble with the phone?

Related

Screen Circle problem

Got my SGSII yesterday only to realize that there is a circle on the downleft of screen. It's very annoying. Went to Telenor today but they had no phones left. Only thing to do now is wait 4 weeks for a new one.
Any idé on what this is? Have you checked your own ones?
imgur.com/a/pLZC5#3guAm
More people have this. I don't know if it went away with anyone? Some say it should go away and the production process causing it.
I see you also have the 1/3 yellowish/darker screen. I am wondering if there is someone who doesn't have this.
Sorry didn't want you to focuss on it, guess you didn't saw yet. but a lot have this(if not everybody).
r_a_c said:
More people have this. I don't know if it went away with anyone? Some say it should go away and the production process causing it.
I see you also have the 1/3 yellowish/darker screen. I am wondering if there is someone who doesn't have this.
Sorry didn't want you to focuss on it, guess you didn't saw yet. but a lot have this(if not everybody).
Click to expand...
Click to collapse
Haha now when you say it. I was so blind cause of that circle that I didn't notice the yellow/dark thing! Haha!
Do you have a link to any other source that say that they have gotten rid of the circle thing? I searched alot before posting but couldn't find anythin.
jedijens said:
Got my SGSII yesterday only to realize that there is a circle on the downleft of screen. It's very annoying. Went to Telenor today but they had no phones left. Only thing to do now is wait 4 weeks for a new one.
Any idé on what this is? Have you checked your own ones?
imgur.com/a/pLZC5#3guAm
Click to expand...
Click to collapse
wow almost looks like you kept your phone in your pocket with some coin for too long
dial *#0*# to see the menu for individual color display, or use some app like Dead Pixel Detect , to do more tests.
lol it's funny
Dont have any problems with my screen. Tried setting higher and lower brightness on different background and saw nothing. Are display problems really that common?
Jonzza said:
Dont have any problems with my screen. Tried setting higher and lower brightness on different background and saw nothing. Are display problems really that common?
Click to expand...
Click to collapse
So no Yellow on the left side on grey? No vertical lines of white on grey background?
No blue coating when tilting the phone?
Take a picture i will look.
ams84 said:
lol it's funny
Click to expand...
Click to collapse
Funny like a face plant, as long as it's someone else.
I wouldn't be amused having to wait 4 weeks to get that fixed.
imgur.com/a/xdEvR
I took some more pictures on different backgrounds and it seems like it is only visible on grey. Ar almost.
Only thing to do is send it in?
this phone has so many faults.
all you can do is send it back and get another one... and hope that there isnt something wrong with that.
Am I lucky? My one has no problem. Did you do special things? Or the circle point was pressed? I am worry about possible problem on my sgs2.
topambire said:
Am I lucky? My one has no problem.
Click to expand...
Click to collapse
Give me 10 minutes with your phone and I'll find you one.
topambire said:
Am I lucky? My one has no problem. Did you do special things? Or the circle point was pressed? I am worry about possible problem on my sgs2.
Click to expand...
Click to collapse
Didn't do anything. Opened it, charged it and booted it. Tested it out and rolled down statusbar, noticed directly and all my happyness for my new phone dissappeared.
I guess its the kind of person who owns the phone..
I myself am almost a perfectionist.. well.. atleast when i buy new things.. why would i want a new product with some minor/ major problems on it?
hardware problems.. not software.. since software can be fixed.
I had the circle on mine, top right of the screen. Made a thread about it last week: http://forum.xda-developers.com/showthread.php?t=1078058
Noticed it shortly after taking delivery of the box when I was viewing some photos. It's not visible on pixels where full brightness is used (no matter if it's R, G, or B), but on anything between black and full white it's visible. Sent mine back yesterday for replacement, but I was told by an Expansys-USA rep that they won't have any in stock till the 30th.
Supposedly it's from the suction cup used on the assembly line and that it's technically supposed to go away over time. Expansys only gives a small window of time for returns, and my circle wasn't showing signs of disappearing. Might wanna have yours swapped out, too.
Thanks, was looking for someone else having this problem.
I live in Sweden and ordered from operator Telenor.
They only have a 7 day DOA, so I called them and because all phones were out both in physical store and on the web, they was going to send me a servicebox that I will pack everything and then send it. Hopefully I will get a new one in a few weeks. They say that it can take up to a month though.
Hey there,
I got the exact same thing, but on the right side of the display. I got this thing just yesterday, I live in Germany.
I really do not want to send it back, especially since it seems display problems are pretty common with this phone and there is no guarantee I'll get another one without it.
Anyone knows if this might go away? I have 4 weeks until I have to send it back.
No idea if it will go away, but if you've got 4 weeks, maybe you can see if it does fade over time? I had a really short period of time to report any problems with the phone to Expansys (48 hours), so I couldn't wait.
Man... 4 weeks..! That seems like such a luxurious amount of time to check for problems with the phone.
I can't see anything like this on my phone...
How can I see/make it:-??

Things to check when my google nexus 7 arrives to make sure everything is fine in it?

Hya,
I'm new on here , so please be easy on me with my question :angel: . I recently purchased Google nexus 7 tablet from some local website who asks the customers to report any defect with in one day, only then they will ship new product :crying: , So I'll get one day for checking . Since Google hasn't launched Google nexus 7 tablet here (India) officially, so I'm getting the imported one, website support peoples even ain't aware of how to get warranty if product gets turned in to black box .
I saw some q/a here and I found many peoples having problem with product (related hardware ones) . I'd be thankful if you guys could list some basic things to check pertaining to hardware of product to make sure everything is fine
Hi, I'm on my 5th replacement and everyone had a different fault!
First you want to check round the edge of the screen to make sure the glass is flush with the case and not raised up so you can push it down with your finger, If anywhere the problem is normally down the left side. (DON'T TRY TO REPAIR IT YOURSELF WITH THE SCREW FIX TUTORIALS!) In most cases the fix is just temporary and the problem returns. This is a defect!
The next thing you want to do is check for dead pixels & white light bleed out around the edge of the screen. This app is perfect for the job.
https://play.google.com/store/apps/details?id=net.ujacha.deadpixel
Next you want to check the speakers by cranking them up to 100% and play several video or audio files to check for crackling/distortion/popping.
It's well known that the speakers are very cheap but they should still be crystal clear with the volume at it's highest.
Now you want to check the touch screens response. There is an issue with the screen not responding after heavy processing/game play where the screen becomes unresponsive down one half of the screen and only locking/unlocking the screen solves the problem.
First I would advise hammering the N7 with a game that is Tegra 3 supported for example Dead Trigger or Shadow Gun to get it nice and hot if at any time the screen becomes unresponsive then you have the same issue.
To double check run this app, you should quite easily be able to detect all ten fingers on the screen at all times.
https://play.google.com/store/apps/details?id=com.the511plus.MultiTouchTester
The last thing I would check is the connectivity through Wi-Fi & Bluetooth, this is the least common fault as far as I know. Just check you have nice strong signals with no drop outs.
So after all that if you have managed to put a tick in all the boxes I reckon you have a sweet device!
I hope this helps you and any one else out there and that you have more luck than I had finally getting a perfect working N7.
Sent from my Nexus 7 using xda app-developers app
Great question (although I don't know if it's a dupe). Thanks for all the info mr_tris. That sucks you're having so many issues. I haven't noticed anything wrong with mine since I got it yesterday, but I'll check all the things you mentioned when I have the tablet in front of me.
Billy
@mr_tris jeez!! 5 replacement means something and very horrible so to speak . I really appreciate help and advises you posted. I'll make sure to check them out .
The only problem I'll have if found any problem in device is that I'll have to wait another 20 days since the new product will be imported by website peoples for me to make replacement
One other thing to check: the gyro.
Does the screen rotate normally or do you have to turn the device so the screen is practically vertical (assuming you choose to unlock rotation via the notification panel).
If you are into gaming, try a driving game or something to make sure the cars don't veer left or right.
I had this trouble on my second one and have read of quite a few other people having the same problem.
The only real issue I've heard about is the screen raising above the bevel some. Yea this is a defect as the screws are too long and pushes the screen out. Returning it 50 times isn't going to fix it. Only by chance may you get one where the screw is slightly smaller (1mm). The solution is to make a little washer out of some plastic and put it under the screw. It doesn't need much to fix it. The cover pops off just like a regular battery cover and the screws are right there. If it is a problem for you, why NOT try to spend 2 min and just fix it yourself?
You wouldn't even notice unless someone pointed it out. You literally have to turn the N7 and look across the screen to even notice it. Hardly anything to freak out about.
Some people have blown their speakers already too. Most have been after a long session of movie watching or music. I suggest to not blow your speakers out (using at Max volume for extended periods) right out of the box. Let the speakers break in first. Honestly the speakers are so loud anyway that I normally have it at 50% volume Max. Probably not an issue either but its good usage practice.
I've also heard of one or two screens fritzing out with lines and fades. Probably nothing to concern yourself with.
I haven't heard of anything else but I guess it would always be best to check it out thoroughly.
I do recommend unlocking first thing because it wipes all data including storage and saves. I'm using EOS rom and its heavenly. Trinity kernel is also awesome because he tweaks the colors of the screen to pop more.
Sent from my Nexus 7 using xda premium
shaneydroid said:
One other thing to check: the gyro.
Does the screen rotate normally or do you have to turn the device so the screen is practically vertical (assuming you choose to unlock rotation via the notification panel).
If you are into gaming, try a driving game or something to make sure the cars don't veer left or right.
Click to expand...
Click to collapse
Well I just installed Puddle and Riptide and my gyroscope is offset by 11% to the right. I can calibrate it with the compass app but it goes back to normal when you reboot it!
RMA form is completed and Replacement No.6 is on its way! :-/
Sent from my Galaxy S2 using xda app-developers app
My nexus 7 arrived today and I must say it's flawless so far I checked . No screen separation, no dead pixel, tested touch with app, played games , voice etc . The SSN starts with C60
mr_tris said:
Well I just installed Puddle and Riptide and...
Click to expand...
Click to collapse
Wait... what? I don't see anything (relevent) in the Play Store with those names. Gotta link please?
Thanks!
Billy
Sent from my Nexus 7 using Tapatalk 2
Beamon said:
Hya,
I'm new on here , so please be easy on me with my question :angel: . I recently purchased Google nexus 7 tablet from some local website who asks the customers to report any defect with in one day, only then they will ship new product :crying: , So I'll get one day for checking . Since Google hasn't launched Google nexus 7 tablet here (India) officially, so I'm getting the imported one, website support peoples even ain't aware of how to get warranty if product gets turned in to black box .
I saw some q/a here and I found many peoples having problem with product (related hardware ones) . I'd be thankful if you guys could list some basic things to check pertaining to hardware of product to make sure everything is fine
Click to expand...
Click to collapse
Most important things are:
Screen - check viewing angles and color reproduction in the dark. Best reference is to use a site like GSMARENA for high res photos and screen reviews.
Body - Look for cracks or scratches, especially around ports and the headphone jack.
Things to disregard:
Slow system - this is just something you will have to deal with in an android environment.
Warm after prolonged use - again, normal.
JeepFreak said:
Wait... what? I don't see anything (relevent) in the Play Store with those names. Gotta link please?
Click to expand...
Click to collapse
You need to install Tegra Zone from Play Store then you'll find them there.
Sent from my Nexus 7 using xda app-developers app
player911 said:
The only real issue I've heard about is the screen raising above the bevel some. Yea this is a defect as the screws are too long and pushes the screen out. Returning it 50 times isn't going to fix it. Only by chance may you get one where the screw is slightly smaller (1mm). The solution is to make a little washer out of some plastic and put it under the screw. It doesn't need much to fix it. The cover pops off just like a regular battery cover and the screws are right there. If it is a problem for you, why NOT try to spend 2 min and just fix it yourself?
You wouldn't even notice unless someone pointed it out. You literally have to turn the N7 and look across the screen to even notice it. Hardly anything to freak out about.
Some people have blown their speakers already too. Most have been after a long session of movie watching or music. I suggest to not blow your speakers out (using at Max volume for extended periods) right out of the box. Let the speakers break in first. Honestly the speakers are so loud anyway that I normally have it at 50% volume Max. Probably not an issue either but its good usage practice.
I've also heard of one or two screens fritzing out with lines and fades. Probably nothing to concern yourself with.
I haven't heard of anything else but I guess it would always be best to check it out thoroughly.
I do recommend unlocking first thing because it wipes all data including storage and saves. I'm using EOS rom and its heavenly. Trinity kernel is also awesome because he tweaks the colors of the screen to pop more.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
what Trinity kernel does the color tweaks?? i am on CM10 M-Series with Trinity V111, i dont see the tweaks any where??
I just gave a Nexus 7 to my wife for her Birthday yesterday. I must be working fine since her was on it all day yesterday and for the last several hours this evening. If anything was wrong with it, she would of discovered it by now.
When it arrives turn it on, set it up and enjoy it. Don't make urself miserable looking for flaws. If you don't notice anything out of the box don't go looking for issues. Trust me....
Sent from my Nexus 7 using xda premium
SPreston2001 said:
If you don't notice anything out of the box don't go looking for issues. Trust me....
Click to expand...
Click to collapse
I wish I could have that attitude about my electronic devices. It would be a shame for someone to find a defect after the 15 day return grace period just because their device might be OK and they never bothered checking it. You must have spare money to burn. :what:
Sent from my GT-I9100 using xda app-developers app
mr_tris said:
I wish I could have that attitude about my electronic devices. It would be a shame for someone to find a defect after the 15 day return grace period just because their device might be OK and they never bothered checking it. You must have spare money to burn. :what:
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
No I don't have money to burn lol but I just don't think its worth the stress of over examining for defects. If you look hard enough you will see that something isn't 100% straight or a tiny spec of plastic is sticking out or whatever and then it will stand out like a sore thumb once you've noticed it lol. Give it a glance over and if it looks good to you then enjoy your tablet.
Sent from my Nexus 7 using xda premium
I have flawless c80 here, no raising lcd, no others failures here.. You gotta have some luck sometimes.

Does your Nexus 4 have a yellow tint ?

Should i return it ? everything else seems to work perfect, the yellowness annoys me a little but at the same time i dont think its that bad but my screen is more yellow than the one at the t-mobile store. I wanted to know what xda thinks.
Does anyone else have the same problem ? did you keep your nexus or return ?
I have read some other threads but i havent seen anyone state whether they decided to keep their nexus despite the yellowness.
p.s that a galaxy s2 next to the nexus
I remember others saying they had the same issue and someone explained that the yellow tint is caused by glue within the display and another component, IIRC.
How long have you had the phone, since it's supposed to go away after a while.
sideslippy said:
I remember others saying they had the same issue and someone explained that the yellow tint is caused by glue within the display and another component, IIRC.
How long have you had the phone, since it's supposed to go away after a while.
Click to expand...
Click to collapse
Ive had the phone for almost 4 days
the tint is probably normal, mine was like that as well. thats what people have called a 'natural display' on xda while the entire techblogosphere has bashed google for it. the good news is you can calibrate it. i have made my panel shine, i love it dearly. if you are rooted give it a crack.

Weird defect on screen.

Hello , I've had my Nexus 4 for about two weeks now. Tonight I was looking at an app that had a solid white background and I noticed in the upper right portion of my display a small anomaly. It's hard to see it directly in front of you. But if you look at it at an angle from the bottom ( I was laying in bed looking upwards towards the phone) you an kinda see it. It's almost like a line in the screen. Where you can almost see light behind it. It's about a 1/8 inch. It's brighter towards the screen but fades out more in the middle of the screen and doesn't go all the way across. Anyone know anything about this? If I have to send this back for warranty do I need to flash back to stock? Is Google like everyone else or are they cool with the flashing.. I would like to get this fixed. It's small but now I can really notice it... Anyone else got an opinion or thought?
Sent from my Nexus 4 using xda app-developers app
The rule is if you're not happy, get it exchanged. Mine has really barely visible lines on white screens, but I don't really notice it. But I still might give google a call...I have had it since November though...
666fff said:
The rule is if you're not happy, get it exchanged. Mine has really barely visible lines on white screens, but I don't really notice it. But I still might give google a call...I have had it since November though...
Click to expand...
Click to collapse
Called Google last night and ordered a replacement. Is it necessary to return everything to stock? Will they try to give me a hassle over warranty replacement with a custom rom? Yeah now that I've seen it it's driving me crazy lol...
Sent from my Nexus 4 using xda app-developers app
For some reason my screen has a bunch of little squares and lines when my screen is turned off. Seems a little odd but don't know if this is normal? Maybe just how the display is?
Sent from my Nexus 4 using xda premium
jcnbama said:
Hello , I've had my Nexus 4 for about two weeks now. Tonight I was looking at an app that had a solid white background and I noticed in the upper right portion of my display a small anomaly. It's hard to see it directly in front of you. But if you look at it at an angle from the bottom ( I was laying in bed looking upwards towards the phone) you an kinda see it. It's almost like a line in the screen. Where you can almost see light behind it. It's about a 1/8 inch. It's brighter towards the screen but fades out more in the middle of the screen and doesn't go all the way across. Anyone know anything about this? If I have to send this back for warranty do I need to flash back to stock? Is Google like everyone else or are they cool with the flashing.. I would like to get this fixed. It's small but now I can really notice it... Anyone else got an opinion or thought?
Click to expand...
Click to collapse
Had the same problem. Looked like a crack under the glass. Got a replacement that is much better. I reflashed Mine to stock before sending back though not sure if it's necessary.
DO reflash & relock bootloader.
The rule is if you're not happy, get it exchanged.
hufqnjhu said:
The rule is if you're not happy, get it exchanged.
Click to expand...
Click to collapse
Anybody else seen this guy in threads just repeating what someone else says?
Sent from my Nexus 4 using xda app-developers app

Have spot on camera but noting visible on lense

I just noticed when taking a picture with a beige background that I have a sort of smudge looking spot.
I cleaned of the lens area and visually it is spotless. There aren't any scratches either.
Is this a defect or does everyone else see this as well?
See the attached picture. The smudge is in the left.
I never noticed it before as it's faint enough to not show up against darker backgrounds.
I definately do not have something like that, so most likely faulty camera, the best way would be to exchange the phone.
reTARDIS said:
I just noticed when taking a picture with a beige background that I have a sort of smudge looking spot.
I cleaned of the lens area and visually it is spotless. There aren't any scratches either.
Is this a defect or does everyone else see this as well?
See the attached picture. The smudge is in the left.
I never noticed it before as it's faint enough to not show up against darker backgrounds.
Click to expand...
Click to collapse
It just looks like they might of had a spec of dust or something go in when they put the phone together. I would take it back and ask for a replacement, if they argue saying they dont see it then complain. If not and they are being fuddy duddies, either do it yourself (if you know what you are doing) or water damage it and send it off for insurance (I know, I know, not a good thing to do) but... if they are incapable of being decent, then you have to do what you have to do.
Good luck. I love my photography, and that would get on my tits. lol
skrapi said:
It just looks like they might of had a spec of dust or something go in when they put the phone together. I would take it back and ask for a replacement, if they argue saying they dont see it then complain. If not and they are being fuddy duddies, either do it yourself (if you know what you are doing) or water damage it and send it off for insurance (I know, I know, not a good thing to do) but... if they are incapable of being decent, then you have to do what you have to do.
Good luck. I love my photography, and that would get on my tits. lol
Click to expand...
Click to collapse
Guess I'll try and fight that battle in person this weekend then
Ugg. Thanks!
reTARDIS said:
Guess I'll try and fight that battle in person this weekend then
Ugg. Thanks!
Click to expand...
Click to collapse
Ah it's all part of the fun. Good luck, and let me know how it goes
Iv got exactly the same issue with my camera. It looks identical to yours but I have it in the top left corner. Not sure if it's worth exchanging for a new one just because it might be branded and SIM locked this time.
Sent from my GT-I9505 using xda app-developers app
dagnammit said:
Iv got exactly the same issue with my camera. It looks identical to yours but I have it in the top left corner. Not sure if it's worth exchanging for a new one just because it might be branded and SIM locked this time.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Well when I take a picture in portrait mode like yours is, they're actually pretty close in position. Mine appears more in the top center than yours does though.
The first picture was landscape.
A bit more than a coincidence?? Not the end of the world but I certainly don't expect that from a flag ship device. Think I'll wait until I get a scratch on the screen or something before I go for this exchange.
Sent from my GT-I9505 using xda app-developers app

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